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Message MAACproject.org/HeadStart760.471.4210FamilyHandbook2025-26ChildDevelopment Program

Welcome to MAAC Child Development ProgramDear Families, Welcome to a new school year with the MAAC Child Development Program. We’re so honored you’re here—and we’re grateful to be walking alongside you during these important early years of your child’s journey.At MAAC, we believe that families are the heart of everything we do. You are your child’s first and most important teacher, and we’re here to partner with you in a way that centers respect, trust, and love. Together, we will nurture curiosity, build confidence, and support your child’s healthy development—mind, body, and spirit.This handbook was created with care and intention. We’ve worked hard to make it easier to read and use, especially for families learning English. You’ll find helpful information about what to expect throughout the year, how we communicate, and all the ways we’re here to support your child and your whole family.More than a school, we are a community. Whether it’s a question about your child’s learning, a family goal you’re working toward, or just someone to check in with—we’re here. Our team of teachers, family service workers, and site leaders is ready to show up with compassion, care, and purpos‑e every day.Thank you for choosing MAAC. Thank you for trusting us. It is a joy and a privilege to be a part of your child’s early learning journey. This year, we’ll grow together.With heartfelt gratitude,Alexis Aviña, Ed.D, MPH Chief Early Childhood Education Officer MAACAlexis Aviña

Table of ContentsMAAC 1MAAC Mission 1MAAC Vision 1MAAC Board of Directors 1Admissions Statement 1Program Options 2The Full Day Option 2The Part‑Day Extended Option 2Child Care Centers 2Family Child Care Homes 3MAAC Operates and Contracts with Licensed Programs 3Head Start and Early Head Start Months of Operation 3Enrollment 3California Department of Education, California State Preschool Program (CSPP) 4Disenrollment of Services 5Re‑Enrollment or Recertification of Child/Family 5Transition from Early Head Start (0‑3 years old) to Head Start (3‑5 years old) 6Transitioning from Head Start to Elementary School 6Attendance 6Why Regular Attendance Matters 6Excused Absences include: 7Unexcused Absences* 8Abandonment of Services (CDE‑certified children only) 8Emergency Information 8Court Orders 8Pick-Up & Drop-Off of Children 9Accepting and Releasing Children 9Sign In & Out Procedure 9Tardiness 10Children’s Health & Safety 10Daily Health Screening 10Positive Guidance for Children 10Process for a Child’s Safe Participation in the Program 11Experience & Training of Staff 11National Commitment to Professional Standards 11Children’s Information 12Clothing 12Drop‑Off & Pick‑Up Procedures 12Photo/Video Release 12Respecting Privacy 12Sunscreen Application 12Diapers & Baby Wipes 13Early Childhood Education 13Head Start Learning Goals: 13The Creative Curriculum 13Parent Involvement in Learning 14Assessing Children’s Development 14School Readiness Goals 14Parent‑Teacher Conferences & Home Visits 14Developmental Support Services for Children with Disabilities 14Children with Disabilities 14Mental Health Services 15Positive Behavior Support 15MAAC Child Development Program PY 2025-2026 Family Handbook

Family & Community Engagement 15Volunteer Requirements 16Resources at 2‑1‑1 San Diego 16Communication with Families 16Family Partnership Agreement 16Goal Setting Timeline 16School Readiness Take Home Activities (Family Fun Packs) 17Family Goal Check‑Ins 17ReadyRosie Parent Engagement 17Parent Committees & Leadership Opportunities 17Policy Council Role & Responsibilities 18Fathers in Action 18Next Level: Parent Workforce Development 19Health Services 20Early Head Start Screening Requirements 20Head Start Screening Requirements 20Physical Exams & Immunizations 21Physical Exam 21Dental Exam 21Diagnosed Health Conditions 21Reporting Communicable Diseases 21Medication Policy 22Nutrition & Food Services 22Meals & Snacks 22Family Style Meal Service 22Infant Breast‑Feeding Plans 22Special Dietary Needs 22Children’s Birthdays 22USDA Nondiscrimination Statement (12‑9‑22) 23Family Information 23Code of Conduct 23Mandated Child Abuse Reporting Policy 23Fraud 23Non‑Harassment Policy 24Open Door Policy 24No Religious Instruction or Worship 24Parents’ Responsibilities 24Children’s Personal Rights and Parent’s Rights 25Violence‑Free Programs 25Incident Reporting 26Unusual Incident / Injury Report 26Emergency Situations 26Addressing Parent Concerns 26Uniform Complaint Procedures for the California State Preschool Program (CSPP) 27Transportation Services 27Children Riding the Bus 27Field Trips 28Bus Safety 28Bus Evacuations 28School Bus Loading Zones & Pedestrian Safety 28Facilities 29Smoke Free Environment 29The Healthy Schools Act 29Location of Programs/Ubicación de Programas 31Family Handbook MAAC Child Development Program PY 2025-2026

MAAC Child Development Program PY 2025-2026 Page 1 Family HandbookMAAC MAAC Child Development Programs have been helping young children and families in North County San Diego for over 45 years. In 2019, we also began serving families in South County.We work with families from all backgrounds, including those who speak more than one language, families with disabilities, and families who may be going through hard times, like homelessness.MAAC offers early learning programs for babies, toddlers, preschoolers, and expectant parents. Our goal is to help children get ready for school and to support families in building a strong future. We know every family is different, so we offer help in many areas like education, health, food, mental health, and social services.We believe parents are their child’s first and most important teachers. That’s why we offer workshops, parent‑teacher meetings, parent groups, and chances to help in the classroom. We want parents to feel welcome, involved, and confident in supporting their child’s learning. MAAC MissionMaximizing self‑sufficiency with families and individuals through high‑quality programs and advocacy in our communities.MAAC VisionTo be a regional resource throughout San Diego County that provides high‑quality services that are accessible, promote dignity, encourage independence and allows people, regardless of background or history, to create the best lives for themselves, their families, and community.MAAC Board of DirectorsMAAC’s Board of Directors helps guide the organization. Board members learn about MAAC’s programs and services and take action to support its mission and goals. They also help spread the word about MAAC, connect with the community, and encourage donations. All board members are volunteers and do not receive payment for their service.For current board membership, please visit https://MAACproject.org/MAAC‑BoardAdmissions Statement MAAC’s early learning programs are funded through both federal and state sources to support eligible families with children from birth to age five. These programs are free to families and are designed to promote early learning, school readiness, and family well‑being in a nurturing, inclusive environment. y Early Head Start and Head Start are federally funded by the U.S. Department of Health and Human Services, Administration for Children and Families. These programs serve y The California State Preschool Program (CSPP) is funded by the California Department of Education’s Early Education Division. This program enhances preschoolers’ school readiness by offering up to three additional hours of early learning. At many sites, families are enrolled in both Head Start and CSPP in a “blended” model, which allows us to expand services with added resources like classroom supplies, extended instructional time, and staff development. (To access this state grant, many

Family Handbook Page 2 MAAC Child Development Program PY 2025-2026families are asked to enroll in both Head Start and CSPP. This “blended” program provides services to enrich the program including supplies, staff training, and state resources.) MAAC welcomes all children, including those with disabilities or developmental delays. No child is denied enrollment due to a disability. We ensure that children with special needs are fully included in all aspects of the program. For children with an Individualized Education Plan (IEP) or Individualized Family Service Plan (IFSP), we work closely with families and service providers to individualize educational services that support their goals. For example, if a child turning two would benefit from staying in the infant classroom a bit longer, we will make that adjustment.MAAC serves families from all backgrounds and provides equal access to services regardless of race, ethnicity, national origin, religion, sex, gender, sexual orientation, or physical or mental ability. Our goal is to ensure every child is placed in the most supportive environment where they can learn, grow, and succeed.Program OptionsOur program helps children and families prepare for success in school and life by providing learning experiences that match each child's developmental stage. These programs are offered in different settings to meet your needs, including Family Child Care Homes and Head Start and Early Head Start centers. Every family is unique, and our programs are open to all. We’re proud to offer different options so each child can learn, grow, and thrive in a way that works best for them. The Full Day Option y Provides care for up to 10 hours a day, Monday through Friday (excluding holidays, school breaks, and staff training days—families are provided a list of the “no school days”). y Available at MAAC CDP Centers, Partner Centers, and Family Child Care Homes. y Prioritizes families who: work full‑time, attend school or a vocational training program, have a significant inability to provide care due to a disability, have foster children, are experiencing homelessness, or are in protective or at‑risk situations. The Part-Day Extended Option y Offers care for up to 6.5 hours a day, Monday through Friday (excluding holidays, school breaks, and staff training days—families are provided a list of “no school days”). y Available at select MAAC Child Development Program (CDP) centers. Child Care CentersMAAC CDP operates licensed child care centers. Centers are operated in commercial sites and are staffed by state qualified staff including: y Center Directors y Lead Teachers y Associate Teachers y Program Aides y Kitchen Aides y Family Service Staff y Custodians/Facilities Staff y Apprentice Staff

MAAC Child Development Program PY 2025-2026 Page 3 Family HandbookFamily Child Care Homes MAAC CDP partners with licensed Family Child Care Homes in the community to give parents the option of a home‑based early learning program.Children receive care in a warm, home‑like environment for up to 10 hours a day, 5 days a week. This full‑day option serves children from birth to age five. Family Child Care Homes are operated by licensed providers who live in the home.To enroll, families must complete both MAAC CDP and Family Child Care Home enrollment forms. All Family Child Care Providers meet or exceed state licensing requirements and federal Head Start teacher standards.MAAC Operates and Contracts with Licensed ProgramsAll Centers and Family Child Care Homes are licensed by the California Department of Social Services – Community Care Licensing (CCL). Classrooms that offer the California State Preschool Program follow the guidelines set by the California Department of Education (CDE).State and federal representatives, including those from Head Start, CCL, and CDE, have the authority to visit and inspect any center or Family Child Care Home at any time. y An authorized officer, employee, or agent from the department can enter and inspect any place that provides care and services at any time, with or without notice, to make sure rules are being followed and to prevent violations. y The authorized representative has the right to:  Interview children or staff without needing prior permission.  Review, copy, and inspect child or childcare center records during regular business hours. Records may be taken if needed for copying. y The center must allow:  Private interviews with any children or staff members.  The review of all records related to the childcare center’s operations. Head Start and Early Head Start Months of Operation y The Early Head Start Program serves children under 3 years of age and operates from July to June. y The Head Start Program serves children aged 3 to 5 years old and operates from August to June.Enrollment To qualify for the Head Start program, all applicants must meet federal age and eligibility rules. Eligible families are placed on a waitlist for their chosen site. The waitlist is ranked using the program’s selection criteria, which are based on the community needs assessment.Recruitment and waitlist updates happen all year. This means the order of the waitlist can change as new families apply. When a spot opens, MAAC Child Development Program (CDP) reviews the waitlist and contacts the next eligible family. If selected, families must complete an enrollment packet. This includes: y Notification of Parent Rights y Personal Rights y Identification and Emergency Information

Family Handbook Page 4 MAAC Child Development Program PY 2025-2026 y A child physical exam and Well Baby Check‑Ups (completed by a licensed doctor) y Nutrition Assessment y The child’s immunization record y TB (tuberculosis) clearance y Individual Infant Sleeping Plan California Department of Education, California State Preschool Program (CSPP)Enrollment in California State Preschool Program (CSPP) To qualify for CSPP, families must meet the age and income rules set by the state. Eligible families are placed on a prioritized waitlist for the site they choose. Their spot on the list is based on family size and income, using the CSPP Ranking Table.Once a child is enrolled in CSPP, they stay eligible for the rest of the current school year and the next year, as long as they still meet the age requirements.Children under these programs have priority into CSPP: y Child Protective Services y At‑Risk of abuse, neglect, or exploitation y Child with exceptional needs Families under these programs have priority into CSPP: y Homelessness – Families experiencing inadequate living situations y Enrolled and receiving any of these means‑tested government programs:  Medi‑Cal  CalFresh  CA Food Assistance Program  Women Infant Children (WIC)  Federal Food Distribution Program on Indian Reservations  Head Start or Early Head Start  CalWORKS A family is considered eligible for services for at least 24 months, or until their next certification and remain eligible unless their income goes over the State Median Income (SMI) limit set by the State Superintendent of Public Instruction.If a family’s income goes above the SMI during their 24‑month certification period, they must report it to the Center Director within 30 days. After that, the Center Staff will review the family’s eligibility again.To see the most up‑to‑date State Median Income (SMI) levels, visit the California Department of Education (CDE) website. https://www.cde.ca.gov/sp/cd/ci/allmbs.asp

MAAC Child Development Program PY 2025-2026 Page 5 Family HandbookThe Notice of Action (NOA) form is used to inform you about your application for CSPP services, including the start date for services or if services have been denied. It is also used to notify you of any changes to your services or if services are being terminated. Types of NOAs (CSPP): y NOA: Application for Services Within 30 days of the parent(s) signing the application (form 9600), a written NOA will be sent to inform the parent whether the services have been approved or denied. (Title 5 18094) y NOA: Changes to the Service Agreement A NOA will be sent to the recipient when there are changes to the service agreement. (Title 5 18119) These changes may include:  Changes in childcare days  Re‑certification of eligibility  Dis‑enrollment or termination of services Your Right to Appeal a Notice of Action (NOA) – CSPPIf you receive a Notice of Action (NOA) and disagree with the decision, you have the right to appeal. To appeal, complete and return the second page of the NOA: y Within 14 calendar days from the date you received it in person y Or within 19 calendar days if it was mailed through the U.S. Postal Service Once your appeal is received, the agency has 10 calendar days to schedule an appeal hearing. After the hearing, the agency will send you a written decision within 10 calendar days. For more details about how to appeal, please check the back of your NOA.Disenrollment of Services y Family request to disenroll:  Families can choose to disenroll from the program at any time. To do so, please contact the Family Service Staff or the Center Director to let them know when the child’s last day of services will be. y Agency disenrollment policy: If a decision to dis‑enroll a child from the program is made by the Director of the Child Development Program or designee, it will be done according to the following guidelines:  Failure to follow attendance policy: Families will be given a chance to improve attendance, but if they are unwilling or unable to participate regularly, disenrollment will occur.  Abandonment of Care (CDE‑certified children only): (see Abandonment of Services in next section)  Non‑Compliance with Agency Policies: Families must follow all program rules and policies.  Misrepresentation of Eligibility: If a family knowingly provides false information to receive benefits they aren’t entitled to, disenrollment may occur (refer to the Fraud Statement on page 31). Re-Enrollment or Recertification of Child/Family y Returning Family  A family who discontinued services for any reason can reapply by completing a new application and provide all documentation as required to determine eligibility. y Families going into 3‑years with the program (not including EHS)

Family Handbook Page 6 MAAC Child Development Program PY 2025-2026  Families with children returning for a third year will need to go through the eligibility and enrollment process to continue services.  MAAC CDP reserves the right to contact employers to verify income and work eligibility with informed consent from the parent/guardian. Transition from Early Head Start (0-3 years old) to Head Start (3-5 years old) When your child turns 2 years and 9 months, you will need to complete a transition application. This helps us see if your child qualifies for Head Start. While a spot in Head Start is not guaranteed, MAAC CDP will help you create a transition plan and explore other childcare options if needed. y Starting at 2 years and 6 months (30 months), your child’s teacher and Family Service Staff will begin talking with you about next steps. This may include moving to Head Start or another preschool option. y Applications open in March for the next school year. Children who will be 3 years old by December 1st and qualify may be enrolled in Head Start, if space is available. Children who turn 3 cannot remain in Early Head Start, due to licensing age limits. y How long your child can stay in their current classroom depends on state licensing rules for age and space. y If your family’s income changes, and you no longer meet Head Start income guidelines, we encourage you to apply for other subsidized childcare programs. These programs may have waiting lists, so we recommend starting the process early. Transitioning from Head Start to Elementary School We help your family get ready for kindergarten all year long. MAAC CDP encourages parents and caregivers to be involved and supported during this big step.A kindergarten teacher or school staff member will be invited to speak at a parent meeting to share what kindergarten is like. Our staff will also give you activities and tips to help your child get ready. y Kindergarten Age Requirement: Your child must be 5 years old by September 1st to start kindergarten. (Education Code Section 48000[a]) y Transitional Kindergarten (TK) Age Requirement: TK is the first year of a two‑year kindergarten program for children who turn 4 years old by September 1st, 2025.. It helps children get ready for kindergarten with a special age‑appropriate curriculum. After TK, your child will move on to regular kindergarten the next year. Before the school year ends, your child will visit a local kindergarten classroom to learn the routine and meet new teachers. You and your child’s current teacher will also fill out a readiness letter with helpful information for the new school.If you need help finding before‑ or after‑school care, your Family Service Staff can give you a list of local programs.AttendanceWhy Regular Attendance MattersAt MAAC CDP, we encourage your child to come to school every day the center is open. Being here every day helps your child learn, grow, and get the most out of their early education.When to Keep Your Child Home

MAAC Child Development Program PY 2025-2026 Page 7 Family HandbookPlease bring your child to school unless they are sick or there is an emergency. Let center staff know if your child will be absent. Coming to school every day builds a strong routine, helps with learning, and prepares your child for kindergarten and beyond.The Impact of Missing SchoolDid you know that missing just 2 days a month (about 10% of the year) can make your child fall one month behind their classmates?Missing school can: y Make it harder to learn early reading and math skills y Make it harder to be ready for kindergarten or first grade y Create attendance habits that are difficult to change later Building Good Habits EarlyThe habits your child builds now can help them succeed in school for years to come. You can support their learning by making sure they attend every day.What Happens If Your Child Is AbsentWe care about your child’s safety. If your child is absent and we haven’t heard from you, the center will call within one hour of the start time.If Attendance Does Not ImproveIf regular attendance cannot be maintained, another child from the waitlist may be given the chance to enroll. Families will have the opportunity to re‑establish attendance. However, if they are unable or choose not to participate, they may be withdrawn from the program.We’re Here to HelpIf you are having trouble getting your child to school, please talk to your Family Service Staff. MAAC CDP is here to help.Excused Absences include: 1. Family Emergency/Temporary Family Situation A family emergency or temporary situation is a sudden event that makes it hard for the child to attend school. Excused emergencies include:  A sibling is sick or in quarantine.  A death in the family.  A family member is hospitalized  The family is evicted from their home.  A disaster (such as a flood, fire, or road closure)  Transportation problems prevent the parent from bringing the child (such as a car accident, breakdown, or public transportation delay).  A required appointment for social services (such as WIC, CalFresh, CalWORKs), education, or special education.  A court appearance2. Court Ordered Visitation

Family Handbook Page 8 MAAC Child Development Program PY 2025-2026A court‑ordered visitation is time a child must spend with a parent or relative as required by law. A copy of the court order must be provided and kept in the child’s file. Custody arrangements are not the same as visitation.3. Health  A health‑related absence is because of an Illness or medical condition of the child or parent/guardian. Medical, dental, mental health, counseling, or therapy appointments  A communicable disease  Injury  Hospitalization  Quarantine4. Best Interest of the Child (CDE‑certified children only) Best Interest Days are limited to ten (10) days per school year (July 1 to June 30). These days are to be used in the “Best Interest of the Child”. Parent may determine that another activity is best for the child to attend such as:  Visiting a relative or close friend.  Vacation or family gathering.  Birthday, religious observance, holiday, or special ceremony.  Time with a non‑custodial parent.  Staying home after the birth of a new sibling.Unexcused Absences* Any absence that does not fit the categories above is considered unexcused. After three (3) consecutive unexplained absences or if attendance is irregular and you have not notified your child’s center, you will receive a home visit. The Teacher and/or Family Service Worker/Advocate will meet with you to discuss ways to improve your child’s attendance and discuss ways that the program can support you to ensure regular attendance. Abandonment of Services (CDE-certified children only)MAAC CDP ensures all possible resources and support are provided before withdrawing a child. If a family has no contact with the center for 30 consecutive calendar days, a disenrollment notice will be sent due to abandonment of care.Emergency InformationIf your child gets sick or injured at the center, we will contact you immediately. You or someone on your emergency contact list must pick up your child right away.Please keep your emergency contact information up to date. If there are any changes, inform your child’s teacher, Family Service Staff, or Center Director as soon as possible. We will also ask for updates during Home Visits or Parent/Teacher Conferences.Court OrdersParents, if you have a court order (such as a restraining order) that affects someone who interacts with your child, inform the Center Director or Family Child Care Provider. A current copy of the order must be on file at the center. MAAC CDP staff will follow all legal orders to ensure safety.

MAAC Child Development Program PY 2025-2026 Page 9 Family HandbookUnder Megan’s Law, registered offenders are not allowed to: y Drop off or pick up children. y Be within 200 feet of any MAAC facility. Important: MAAC CDP does not provide character statements or testimony for parents going through separation or divorce.Pick-Up & Drop-Off of ChildrenAccepting and Releasing ChildrenParents/legal guardians or authorized persons must drop off and pick up their child on time each day. A consistent schedule helps children feel secure and develop positive routines. y Children will only be released to individuals listed in writing on the authorized pick‑up form. y If you are delayed, call your center as soon as possible. y If a parent wishes to restrict another parent from picking up the child, a court order must be provided. Without a court order, both parents with valid photo ID have equal rights to pick up their child. y Parents must update their authorized pick‑up list regularly. y We require at least two emergency contacts who can pick up your child. y If you need someone not listed to pick up your child, you must provide written permission—phone calls are not accepted. y Anyone picking up your child must be at least 18 years old and show photo ID. If a child is not picked up on time: y Staff will attempt to call all listed contacts. y Emergency contacts will be called. y If no one responds, and with approval from the Director or designee, local authorities may be contacted. Sign In & Out Procedure y To ensure your child’s safety, all children must be signed in and out each day by a parent or authorized adult. y At the bus stop, parents or authorized adults must sign in and out. y At the center, staff will manage sign‑in and out. y If your child is sick or has an injury, please notify the teacher before signing in. y At the bus stop: The parent or authorized person must sign the child in and out. y At the center: Staff will handle sign‑in and sign‑out. y Use your full legal signature and write the exact time of drop‑off and pick‑up. If your child is sick or has an injury, notify the teacher before signing in.

Family Handbook Page 10 MAAC Child Development Program PY 2025-2026TardinessIf late pick‑ups occur frequently, the Center Director will meet with the family to discuss a plan to support timely pick‑up.Children’s Health & SafetyWe need your help to keep all children safe during drop‑off and pick‑up times. Please follow these guidelines: y Wash your and your child’s hands when arriving at the center. y Always supervise your child during drop‑off and pick‑up. y Do not allow children to run, climb, or play near doors and gates. y Do not let your child open or unlock gates. y Do not open gates for children who are not your own. y Thank you for helping keep our centers safe! Daily Health ScreeningTo protect all children and staff, a daily health check is required at drop‑off. The adult must remain with the child until the screening is complete. Children will not be accepted if they show signs of illness, including: y Nausea, vomiting, diarrhea, or stomach pain y Red or sore throat, swollen glands, or infected tonsils y Eye redness, discharge or infection y Skin rashes, spots, or other unexplained irritations y Head lice or scalp infections y Runny nose or ear pain with other symptoms, such as fever or cough y Fever over 100 degrees F Positive Guidance for ChildrenAt MAAC CDP, we use positive guidance to help children develop self‑discipline and self‑regulation skills. Children learn best when they have choices and opportunities to make decisions. Our staff use positive language to help children feel confident and independent. When teachers tell children what they can do, they learn to manage themselves, follow classroom routines, and interact well with others.For example: y If a child is throwing sand, a teacher might say, “If you want to play with the sand, you can fill this bucket. Would you like the blue bucket or the red one?” This approach respects the child's interest while guiding them toward a more appropriate choice.How staff model positive behavior: y Listening to children and responding with respect. y Showing patience and using positive reactions to guide behavior. y Helping children express their feelings with words. y Gently redirecting frustration and aggression when needed. y Giving more attention to positive behaviors rather than negative ones. y Teaching children what to do when they feel strong emotions.

MAAC Child Development Program PY 2025-2026 Page 11 Family HandbookOur goal is to build trusting, respectful, and nurturing relationships with children. MAAC CDP staff do not use verbal, physical, or emotional punishment. We also do not allow parents or anyone else to use these methods in our program. Instead, we work with families to find culturally appropriate and age‑appropriate alternatives.Process for a Child’s Safe Participation in the ProgramIf a child’s behavior disrupts their own learning or the safety of others, we will follow these steps to provide support: y Work closely with the child’s parents, teachers, and—if available—an early childhood mental health consultant. y Provide written communication to parents explaining the child’s behavior and the program’s plan for support. y If the child has an Individualized Family Service Plan (IFSP) or Individualized Education Program (IEP), we will contact the agency responsible for the plan (with parental consent) to seek guidance. y If needed, conduct a social‑emotional screening using tools like the Ages & Stages Questionnaires: Social‑Emotional or CDC’s "Learn the Signs. Act Early." y Refer parents to community resources that may help. y Implement behavior support within the program.If all reasonable steps have been taken and a child’s behavior still presents a serious safety risk to themselves and others, we may work with the family to find a more suitable placement. We will refer families to local childcare resource agencies or other community services and do our best to help with a smooth transition.Experience & Training of StaffAt MAAC CDP, we are committed to providing high‑quality early childhood education through a well‑trained and knowledgeable staff. Each classroom is led by a teacher who meets or exceeds the educational and experience requirements set by Head Start and Community Care Licensing standards. Our staff continuously: y Attend meetings, trainings, conferences, and workshops to support professional growth. y Plan and implement developmentally appropriate activities tailored to each child’s learning needs. y Collaborate as a team to provide feedback, recognition, and program support. National Commitment to Professional StandardsAll staff follow the National Association for the Education of Young Children (NAEYC) Code of Ethical Conduct, committing to: y Upholding the values of early childhood education. y Providing programs based on the latest child development research. y Respecting and supporting families in their parenting role. y Supporting colleagues in maintaining ethical and professional standards. y Advocating for children, families, and the community. y Maintaining high standards of professional conduct. y Acknowledging how personal biases can impact professional judgment. y Being open to learning and growing as professionals

Family Handbook Page 12 MAAC Child Development Program PY 2025-2026Children’s InformationClothing y Please bring a complete change of clothing for your child on the first day of school to keep them at the center in case of accidents. y Label all clothing with your child’s name; MAAC CDP is not responsible for lost items. y Comfortable, washable clothing is recommended. Avoid sending children on special occasion outfits. y Footwear: Children must wear socks and closed‑toe, non‑slip shoes. Flip‑flops, plastic, or open sandals are not allowed for safety reasons. y Jewelry: Due to safety concerns, children should not wear jewelry to school. If worn, staff will ask the child to remove it and return it to the parent. Drop-Off & Pick-Up Procedures y Children must be picked up at their assigned class end time. y If you are unexpectedly delayed, notify the center and arrange for an authorized adult to pick up your child. (See Accepting & Releasing Children for more details.) Rest & Nap Time (Full-Day Programs & Family Child Care Homes) y All children are provided with up to 2 hours of rest time per day. y The center provides mats/cots and sheets. Children may bring a personal blanket if desired. y If a child does not wish to sleep, they may rest quietly, read a book, or listen to music. y Community Care Licensing requires all children to be offered a rest period. (Regulation 10123(b)) Photo/Video ReleaseWe often take photos/videos of children during classroom activities, outdoor play, and field trips. These images may be used for: y Program trainings y Classroom displays y MAAC CDP newsletters, annual reports, and recruitment materials A photo release form will be provided for parental consent. Photos/videos are typically taken in group settings.Respecting PrivacyTo protect the privacy of all children and families, we ask that parents: y Do not take pictures or videos of children other than their own while on school premises or during field trips. y Do not post images or videos of children (other than their own) on social media. Sunscreen Application y Parents should apply sunscreen to their child before arriving at school. y When the UV index is high, staff will apply a generic sunscreen with parent/guardian consent, following the instructions on the container.

MAAC Child Development Program PY 2025-2026 Page 13 Family HandbookDiapers & Baby WipesFor children who require diapers, pull‑ups, or wipes: y MAAC CDP provides a generic brand at no cost during program hours. y Parents who prefer a specific brand must provide their own supply. Early Childhood EducationMAAC CDP is an education program that helps children learn and grow. Our Education Team supports teachers by providing training on the Head Start Early Learning Outcomes Framework (ELOF) and the California Learning Foundations and Curriculum Frameworks. Head Start Learning Goals:Head Start defines the learning goals for children based on their age and developmental level. These goals cover a wide range of learning in the areas of:1. Approaches to Learning2. Social and Emotional Development3. Language and Literacy4. Cognition5. Perceptual, Motor and Physical Development The California Department of Education provides guidelines to help teachers: y Integrate learning into children’s play y Use a mix of child‑led and teacher‑guided activities y Set up learning environments that engage children y Adapt lessons to each child’s needs and interests The Creative CurriculumMAAC CDP uses the Creative Curriculum, which meets state and Head Start standards. This curriculum helps children build confidence, creativity, and problem‑solving skills through hands‑on learning. It:The Creative Curriculum builds children’s confidence, creativity, and critical thinking skills through hands‑on, project‑based investigations. The curriculum creates: y Supports children’s individual growth y Encourages learning through play y Connects families to their child’s education y Helps teachers guide learning effectively

Family Handbook Page 14 MAAC Child Development Program PY 2025-2026Parent Involvement in LearningMAAC CDP believes parents are their child’s first and most important teacher. Parents can: y Share ideas for classroom activities y Help create their child’s School Readiness Goal y Volunteer in the classroom The Education team provides training and ongoing support to teachers using the Creative Curriculum.Assessing Children’s DevelopmentMAAC CDP uses the Desired Results Developmental Profile (DRDP) to track each child’s progress. Teachers observe and document learning in areas such as:1. Approaches to Learning and Self‑Regulation2. Social and Emotional Development3. Language and Literacy Development4. English Language Development5. Cognition (Math and Science)6. Physical Development and Health Once Teachers complete a DRDP assessment within 60 days of enrollment, mid‑year, and at the end of the year. They share results with parents through conferences or home visits using: y Photos or videos of learning activities y Children’s artwork y Teacher and parent observations School Readiness GoalsTeachers and parents work together to set and update Individual School Readiness Goals throughout the year. These goals are discussed during regular meetings, parent‑teacher conferences, and home visits.Parent-Teacher Conferences & Home VisitsOnce Teachers complete a DRDP assessment within 60 days of enrollment, they share results with families through conferences or home visits using photos or videos of learning activities. Meetings take place up to four times a year (Including two home visits) at mid‑year, and at the end of the year. Developmental Support Services for Children with DisabilitiesChildren with DisabilitiesHead Start defines children with disabilities as those with an Individual Family Service Plan (IFSP) for ages 0‑3 or an Individualized Education Plan (IEP) for ages 3 and older. MAAC CDP supports children by: y Ensuring they receive their needed services y Adjusting classroom activities to fit their needs y Encouraging parents to advocate for their children

MAAC Child Development Program PY 2025-2026 Page 15 Family Handbook y Assisting with referrals and evaluations y Attending IFSP/IEP meetings when requested MAAC CDP screens children’s development using the Ages and Stages Questionnaire (ASQ). The ASQ helps identify children who may need extra support in: y Communication y Gross and Fine Motor Skills y Problem Solving y Personal and Social DevelopmentIf concerns are found, MAAC CDP refers children for further evaluation and services through Regional Centers (under age 3 years) or school districts (age 3 years+). All referrals are confidential and require parental approval.Mental Health ServicesMAAC CDP supports children’s emotional well‑being by helping them: y Build healthy relationships y Learn to express emotions y Develop problem‑solving skills If a child needs extra support, families can receive referrals for mental health or behavioral services. Parents can also request help from MAAC CDP staff for stress management and resources.Positive Behavior Support If a child struggles with behavior in the classroom, teachers work to understand the behavior and teach better ways to express needs. They help children develop: y Friendship skills y Emotion management y Conflict resolution Family & Community EngagementMAAC CDP encourages family participation by offering: y The Parent‑teacher conferences and home visits y Parent leadership opportunities (Policy Council, Parent Advisory Committee or PAC meetings) y Workshops and family engagement events y Classroom volunteer opportunities y ReadyRosie, an online parent education program

Family Handbook Page 16 MAAC Child Development Program PY 2025-2026Parents are welcome to visit and volunteer at any time to support their child’s learning.Volunteer RequirementsTo volunteer, parents must meet California health requirements, including: y TB assessment or test y Measles (MMR) and Pertussis (Tdap) vaccines (or proof of immunity) y Flu vaccine (or signed waiver) Resources at 2-1-1 San DiegoMAAC CDP partners with 2‑1‑1 San Diego, a resource for family support. Parents can call 2‑1‑1 or visit www.211sandiego.org for help.Communication with FamiliesMAAC CDP keeps families informed through: y Emails and text messages with updates and reminders y A monthly Family Newsletter www.facebook.com/groups/MAACparentsinaction y The MAAC Parents in Action Facebook group y Parent Center Boards y Parent Policy Council and Parent Advisory Committees Family Partnership AgreementAt MAAC CDP, we value your family’s strengths and goals. We believe families are their child’s first and most important teachers. As part of our Family Partnership Process, you will be invited to meet with Family Services Staff to set personal, family, or education‑related goals that are meaningful to you. This process includes: y A short survey to share your strengths, interests, and needs y A one‑on‑one meeting to talk about your goals and how we can support you y SMART goals – goals that are Specific, Measurable, Attainable, Realistic, and Timely y Check‑ins during the year to see how you’re doing, celebrate progress, and offer support y A final meeting before the end of the school year to review and reflect on your goals Goals can focus on anything important to your family—health, routines, housing, school, jobs, learning English, or even saving money. If you already have a goal from another program like Child Welfare Services, a shelter, or a family support agency, we can work together on that too.Goal Setting TimelineFor families who begin the program at the start of the school year, family goals are due by: y Early Head Start (EHS): October 16, 2025 y Head Start (HS): November 4, 2025 y Family Child Care (FCC): October 13, 2025 If your family joins the program later in the year, your family goals will be due within 90 days of your child's first day of attendance.

MAAC Child Development Program PY 2025-2026 Page 17 Family HandbookSchool Readiness Take Home Activities (Family Fun Packs)Each center offers take‑home activity packs with books and educational games. These activities help families support their child’s learning at home.Family Goal Check-InsFamily Services Staff will check in with you about your goals throughout the year to celebrate progress, offer support, and revise goals if needed. Check‑ins are scheduled for: y 1st check‑in: December 12, 2025 y 2nd check‑in: March 20, 2026 y 3rd check‑in: May 13, 2026 We’re here to support your family’s growth. You set the direction, and we walk alongside you.ReadyRosie Parent EngagementMAAC CDP proudly offers free registration to an online software called ReadyRosie, by Teaching Strategies. ReadyRosie is an on‑line parent engagement tool designed to support parents as their child’s first and most important teacher. y Weekly “modeled moment” videos are sent from ReadyRosie to families via e‑mail and/or text message. y Short videos provide examples of learning opportunities parents have and do with their children in everyday locations. y ReadyRosie promotes parenting skills in children from birth to Third Grade. y Once parents are connected to ReadyRosie they can continue to use and receive support as they transition from our program to kindergarten and beyond. Parent Committees & Leadership OpportunitiesAll parents are members of the Parent Advisory Committee (PAC), which meets monthly to discuss program updates and activities. Elected representatives also serve on the Policy Council, helping make decisions about the program.At PAC meetings, parents are encouraged to: y Join the planning team y Elect Policy Council representatives y Share feedback and suggestions y Participate in training sessions and events Note: Fundraising is not permitted in MAAC CDP MAAC CDP values family involvement and welcomes all parents to take part in their child’s education journey.The California State Preschool Program (CSPP) Parent Advisory Committee and the Head Start Policy Council meet together. Parents from each center elect representatives at parent meetings to serve on this council. The Policy Council discusses important program decisions and includes updates on: y Updates California Department of Education (CDE) news y CSPP site reports y Program monitoring updates

Family Handbook Page 18 MAAC Child Development Program PY 2025-2026Each center also holds a monthly parent meeting to discuss curriculum and center activities, including parent training sessions.Policy Council Role & ResponsibilitiesThe Policy Council meets monthly to give parents a voice in program decisions. Standing committees—Personnel, Finance, and Program—meet beforehand to review updates and current issues.The Policy Council members help guide program decisions in partnership with staff and the MAAC Board. Their responsibilities include approving or disapproving: y Funding applications y Program philosophy y Recruitment, selection & enrollment priorities y The annual self‑assessment y New site locations and program options Council representatives also encourage parent involvement at their centers and share updates between the Policy Council and parent committees. Parents who serve on the Policy Council or standing committees are reimbursed for gas and childcare expenses per approved policies. Onsite childcare is available during meetings.If I am elected to the Policy Council, I can expect to: y Help make important program decisions y Develop programs to support families y Learn about program operations, budgeting, and staff qualifications y Gain leadership and advocacy skills Your responsibilities include: y Representing your center y Sharing updates between your center and the Policy Council y Attending all meetings and committee work y Respecting others and participating responsibly y Following the Policy Council Bylaws Fathers in ActionFathers and male caregivers play a key role in children's development. Fathers/Father Figures in Action provides leadership opportunities and monthly workshops to support father engagement. The leadership committee works with MAAC CDP staff to plan events and strengthen community connections.Workshops cover topics such as literacy, child development discussions, and hands‑on activities for fathers and children. If interested, talk to your Family Service Staff or Center Director.

MAAC Child Development Program PY 2025-2026 Page 19 Family HandbookNext Level: Parent Workforce DevelopmentNext Level helps MAAC CDP families build job skills, receive career coaching, and access training in industries like healthcare, trades, and child development. The Child Development Pathway provides hands‑on classroom training at your child’s center, with eligible participants receiving a stipend. Staff offer case management and support throughout the program. If interested, talk to your Family Service Staff or apply at https://MAACproject.org/nextlevelparent/. In-Kind / Non-Federal Share Requirement Head Start programs must contribute a "non‑federal share" through volunteer services or donated goods. Your time and contributions help meet this requirement!Ways to contribute: y Volunteering at the center (sign in each time) y Assisting with classroom activities at home (fill out an in‑kind form) y Donating materials or services Talk to your child’s teacher, Family Service Staff, or Center Director for more ways to help. Please note that due to licensing rules, parents cannot bring non‑sibling children during class time.

Family Handbook Page 20 MAAC Child Development Program PY 2025-2026Health ServicesEarly Head Start Screening RequirementsScreening & Assessment Tool DescriptionWell baby exam obtained within last 12 months and no later than 30 days from the date of entry into the program.In order to meet State licensing requirements All children attending full day/part day childcare must have current physical exam. Well baby exam must include all screenings required by the State.The Ages and Stages Questionnaire, Third Edition (ASQ‑3)ASQ‑3 is a developmental screening tool that pinpoints developmental progress in children between the ages of one month to 5 ½ years. The ASQ‑3 will be completed by the parent with the assistance of the staff. The Ages & Stages Questionnaire, Social Emotional (ASQ‑SE)ASQ‑SE is a parent‑completed, highly reliable system focused solely on social‑emotional development in young children. The ASQ‑SE will be completed by the parent with the assistance of the staff.Age appropriate dental screening/exam at 12 months. Every child is required to have an age‑appropriate dental screening/exam. At age one, parents are encouraged to take their children to have an age‑appropriate screening by dentist. Head Start Screening RequirementsScreening & Assessment Tool DescriptionPhysical examination completed by the first day of school or have an appointment scheduled no later than 30 days from the date of entry into the program.A complete physical exam requires screenings such as HGB, lead, blood pressure, TB clearance, hearing and vision to be completed by the first day of school. This exam is to be done by the child’s primary doctor.Dental examination Every child is required to have an age‑appropriate dental screening/exam annually with the 6 month recommended cleaning/follow up. Head Start requires children to have Dental exam within the first sixty days of the child’s date of entry into the program. Medical or dental follow up If the physical exam or dental exam requires follow up treatment, the follow up must begin within 2 weeks of identified concern.The Ages and Stages Questionnaire, Third Edition (ASQ‑3)ASQ‑3 is a parent‑completed, highly reliable system focused solely on social‑emotional development in young children. The ASQ‑3 will be completed by the parent with the assistance of the staff.The Ages & Stages Questionnaire, Social Emotional (ASQ‑SE)ASQ‑SE is a parent‑completed, highly reliable system focused solely on social‑emotional development in young children. The ASQ‑SE will be completed by the parent with the assistance of the staff.Height, Weight, and Hearing screenings Vision ScreeningsCompleted by staff or other trained professionals.

MAAC Child Development Program PY 2025-2026 Page 21 Family HandbookMAAC CDP ensures children and families have access to health and dental care. Family Service Staff assist families in finding services and making sure children receive exams according to the California Early and Periodic Screening, Diagnosis, and Treatment (EPSDT) schedule. Children must have a dental exam starting at 12 months old. Physical Exams & ImmunizationsMAAC CDP centers are licensed by the California Department of Social Services – Community Care Licensing Division. As part of this license, every enrolled child must receive a physical exam and tuberculosis clearance within the first 30 days of enrollment.All immunizations must be up to date before a child starts school. MAAC CDP follows California’s "No Shots, No School" law. (See the Health Services section for more information.)Physical ExamMAAC CDP centers are licensed by the California Department of Social Services, Community Care Licensing Division. All enrolled children must have a physical exam within 30 days of enrollment, including: y Age‑appropriate immunizations y Blood pressure check y Hemoglobin test y Vision and hearing screening y Lead screening (12 & 24 months) y Height and weight measurements y Tuberculosis (TB) screening The Family Service Staff help families schedule exams. If the child does not have a physical exam or Baby Well Check within 30 days of enrollment, the family will be sent a temporary exclusion letter. Dental ExamChildren 12 months and older must have a dental exam every six months. The Family Service Staff assist families in accessing affordable dental care. If families do not have dental insurance or cannot afford treatment, MAAC CDP may help cover costs.Diagnosed Health ConditionsMAAC CDP supports all children, including those with medical conditions. Parents should inform staff of any conditions before or during enrollment. Children who need medication or medical services at school will have an Individual Health Plan to ensure proper care.Reporting Communicable DiseasesParents should report if their child has been exposed to a communicable disease. Notices will be posted (without names) to inform other parents. Examples include: y Hand and Foot Mouth Disease y Pink Eye (Conjunctivitis) y Respiratory syncytial virus (RSV) y Strep Throat

Family Handbook Page 22 MAAC Child Development Program PY 2025-2026 y Flu or Stomach Flu y Head Lice Children with communicable diseases should stay home. Some illnesses may require a doctor’s note to return. Family Service Staff can help find treatment resources.Medication PolicyThe center cannot administer any medication (including over‑the‑counter medicine) without written authorization from both a physician and a parent/guardian. Medications must be labeled with the child’s name. (See the Health Services section for detailed instructions.)Nutrition & Food ServicesMAAC CDP provides nutritious meals and snacks at no cost. Meals meet federal guidelines and provide 1/3 to 2/3 of children’s daily nutritional needs.Meals & SnacksMeals are funded by the USDA’s Child and Adult Care Food Program (CACFP). Meal plans follow CACFP guidelines based on the child’s age.Family Style Meal ServiceMeals are served family‑style, meaning: y Food is placed on tables, allowing children to serve themselves. y Staff and children eat together. y Staff encourage children to try all foods and model good eating habits. Infant Breast-Feeding PlansBefore starting at a center, infants will have a personalized feeding plan, including: y Physician instructions for special diets y Breast milk or formula type y Schedule for introducing solid foods y Food allergies or preferences y Mothers can nurse at the center y Infants will always be held during bottle feeding Special Dietary NeedsSpecial diets require a doctor’s note. Parents should notify staff of allergies or dietary restrictions before enrollment. Accommodations will be made based on medical or cultural needs.Children’s BirthdaysFamilies may bring store‑bought, nutritious snacks like fresh fruit, yogurt, or muffins. Cakes, soda, and other sugary treats are not

MAAC Child Development Program PY 2025-2026 Page 23 Family Handbookallowed. Extra food may only be served after scheduled meals/snacks.USDA Nondiscrimination Statement (12-9-22)In MAAC CDP follows federal civil rights laws and USDA policies, ensuring no discrimination based on race, color, national origin, sex, disability, or age. Program information is available in other languages and accessible formats.To file a discrimination complaint, complete Form AD‑3027 at www.usda.gov or call (866) 632‑9992. The completed AD‑3027 form or letter must be submitted to USDA by:1. Mail:U.S. Department of AgricultureOffice of the Assistant Secretary for Civil Rights1400 Independence Avenue, SW Washington, D.C. 20250‑9410; or2. Fax:(833) 256‑1665 or (202) 690‑7442; or3. Email:Program.Intake@usda.gov This institution is an equal opportunity provider.Family InformationCode of ConductMAAC CDP values respect for everyone, including staff, parents, and children. We follow Head Start Performance Standards, which require all staff, volunteers, and consultants: y Respect and support each child and family, avoiding stereotypes based on gender, race, culture, religion, or disability. y Follow confidentiality policies regarding children, families, and staff. y Never leave a child alone or unsupervised. y Use positive guidance and never use physical punishment, humiliation, food as a reward or punishment, or deny basic needs. Mandated Child Abuse Reporting PolicyStaff members are required by law to report any suspected child abuse or neglect. These laws exist to protect children and support families. We work closely with Child Welfare Services and law enforcement when needed.We understand that parenting is challenging and are here to support families with alternative discipline techniques, parenting classes, and other helpful resources.FraudFamilies must provide truthful information when applying for services. Fraud includes: y Not reporting the correct number of people in the household. y Giving false income or employment information.

Family Handbook Page 24 MAAC Child Development Program PY 2025-2026Providing false information can lead to losing services and possible legal action.Non-Harassment PolicyMAAC expects all employees to act with honesty and integrity. Harassment of any kind, including sexual harassment, will not be tolerated. Harassment includes: y Unwelcome sexual advances or inappropriate physical contact. y Using power or influence to pressure someone into unwanted behavior. y Creating a hostile or uncomfortable work environment. Anyone experiencing harassment should report it to a supervisor or Human Resources. Complaints will be handled promptly and confidentially.Open Door PolicyParents have the right to: y Visit their child’s center at any time during operating hours (unless restricted due to safety or health concerns). y Access their child’s file with a teacher or family service staff. y Share concerns or request meetings with staff in a respectful manner. y Volunteer in the classroom. y Expect confidentiality regarding their child and family. MAAC CDP must get written permission from parents before sharing confidential information with outside agencies.No Religious Instruction or WorshipMAAC CDP does not include or implement any religious instruction or worship.Parents’ ResponsibilitiesParents are expected to: y Drop off and pick up children on time. y Follow program and health policies (keeping sick children at home). y Inform staff if their child will be absent. y Attend scheduled meetings and conferences on time. y Show respect for children, staff, and families. y Maintain a safe and supportive environment for all. Parents must also respect the privacy of other families by not sharing confidential information.

MAAC Child Development Program PY 2025-2026 Page 25 Family HandbookChildren’s Personal Rights and Parent’s RightsCommunity Care Licensing requires all parents/guardians to be informed of their child’s rights when enrolling in a center. Center staff must be familiar with and always uphold these rights. Every child receiving services from a Child Care Center has the right to:Children’s Personal Rights Each child receiving services from a Child Care Center shall have rights, which include, but are not limited to, the following:1. To treated with dignity in relationships with staff and others.2. Be in a safe, healthy, and comfortable environment with appropriate accommodations.3. Be free from corporal punishment, pain, humiliation, intimidation, coercion, threats, mental abuse, or any punitive actions, including withholding basic needs such as food, shelter, or medical care.4. Be informed of their rights, with their authorized representative also receiving this information.5. Participate in religious services or activities of their choice, as decided by their parent/guardian.6. Not be locked in any room or facility at any time.7. Not be subjected to physical restraints, except for a supportive restraint pre‑approved by licensing authorities. Parent’s Personal Rights Parent/Authorized Representatives have the right to:1. Enter and inspect the childcare center at any time during operating hours.2. File a complaint against the licensee and review the center’s public licensing records.3. Review reports of licensing visits and any substantiated complaints from the past three years.4. Report concerns to the licensing office without fear of discrimination or retaliation.5. Request that a specific person not be allowed to visit or remove their child from the center by providing a certified court order.6. Receive the contact information for the local licensing office:  San Diego Child Care Regional Office 7575 Metropolitan Drive, 110, San Diego, CA 92108 (619) 767‑2200  Riverside Child Care Regional Office 3737 Main Street, 700, Riverside, CA 92501 (951) 782‑4200 7. Be informed of any individual with a criminal record exemption who has access to the childcare center.8. Receive a copy of the Caregiver Background Check Process form. NOTE: PER CALIFORNIA LAW, A LICENSEE MAY DENY ACCESS TO A PARENT/AUTHORIZED REPRESENTATIVE IF THEIR BEHAVIOR POSES A RISK TO CHILDREN IN CARE. Violence-Free ProgramsMAAC CDP is committed to a safe, violence‑free environment for children, families, and staff. Threatening or violent behavior from employees, consultants, clients, visitors, or anyone on MAAC premises will not be tolerated. We seek to prevent workplace violence before it occurs. Prohibited behaviors include: y Harassment, intimidation, or attempts to threaten others. y Physically aggressive or violent actions. y Throwing objects or making menacing gestures.

Family Handbook Page 26 MAAC Child Development Program PY 2025-2026 y Using aggressive or inappropriate language. y Making threats to harm individuals or property. Any threat or act of violence will be taken seriously and addressed accordingly.Incident ReportingChildren may sometimes get minor injuries like scrapes or bumps. In these cases, families will be notified with an ouch report.Unusual Incident / Injury ReportIf a serious incident happens to a child or staff member, the Center Director must report it to Community Care Licensing (CCL) within 24 hours. This includes injuries needing hospital care, aggressive behavior, suspected child abuse, or an epidemic outbreak.The Center Director must also complete and submit an Unusual Incident/Injury/Death Form (LIC 624) to CCL within 48 hours. A copy is kept at the center.Emergency SituationsThe Centers regularly practice emergency drills for power and water shut‑offs, fires, earthquakes, and lockdowns. Staff receive ongoing training in emergency procedures, and each center has an Emergency Disaster Plan posted.If an emergency requires children to be picked up, staff will contact parents using the emergency list. Parents must pick up their child as soon as possible.Addressing Parent ConcernsMAAC Child Development Program (CDP) values strong partnerships with families. While we work hard to provide a positive experience, we understand that concerns may arise. We are committed to resolving concerns quickly, fairly, and respectfully starting at the center level whenever possible. At MAAC Child Development Program (CDP), we believe in open and respectful communication. If you ever have a concern, we want to hear from you—and we’re here to help find solutions together. y If you have a concern, please first speak with your child’s teacher or another trusted staff member. This gives us a chance to listen and respond. y Informal concerns shared in conversation will be documented in the “Parent Concerns” section of ChildPlus so that we can show how we supported you in addressing your concern. These usually relate to health, safety, emotional well‑being, or anything that affects your child, family, staff, or the school community. While we welcome feedback, we ask that concerns focus on care, learning, and well‑being. y If the issue is not resolved, you may submit a formal complaint using the Parent Written Complaint Form (PE‑503). This form must be uploaded to ChildPlus, and each step of the process will be documented.  Note: parents can use the PE‑503 at any time in the complaint process Once you submit the PE‑503 form, the following steps will take place:Steps for Addressing Parent Concerns or Complaints in Writing:1. The Site (Center) Director, with other staff if needed, will meet with you within five (5) working days to discuss the concern and

MAAC Child Development Program PY 2025-2026 Page 27 Family Handbookto develop a solution. The Associate Director of Parent Engagement and the Associate Director of Education will be notified and informed of the outcome. The outcomes will be documented in ChildPlus.2. If the concern is not resolved, the Area Manager will schedule a meeting with you within two (2) working days. The Site Director and both Associate Directors will be kept informed, and all actions and outcomes will be documented in ChildPlus.3. If still unresolved, the Assistant Director will schedule a meeting with the parent within two (2) working days. The outcome will be documented. The Director of Child Development will be informed of the progress.4. If the concern remains unresolved, the Chief of Child Development will schedule a meeting with you within five (5) working days. The Policy Council Executive Committee will be notified. A final resolution will be presented, and the decision of the Chief of Child Development will be final. All concerns—whether informal or formal—are treated with care, dignity, respect, and confidentiality. This policy is posted on the Parent Bulletin Board at each center.We also love to hear about the positive things happening in your child’s classroom or with our staff. If someone made a difference for your child or family, please share it with us. Your kind words help us grow and inspire others.Uniform Complaint Procedures for the California State Preschool Program (CSPP)If Families enrolled in the CSPP program also have the right to use the Uniform Complaint Procedures, in accordance with California Education Code and Title 5 regulations.If your concern involves a potential violation of federal or state preschool laws or regulations, and cannot be resolved locally, you may submit a written complaint directly to the California Department of Education.Individuals, agencies, organizations, students and interested third parties have the right to file a complaint with the State Department of Education regarding any alleged violation of federal or state laws. Complaints must be signed and filed in writing with the State Department of Education. No local hearing will be conducted; a final written decision will be given by the State Department of Education Child Development Division.California Department of Education Attention: Complaint Coordinator 1430 N Street, Ste. 3410 Sacramento, CA 95814Transportation ServicesChildren Riding the BusBus service is available at select locations. Parents must transport their children if no bus service is offered. City transit schedules are available upon request. Children will only be released to an authorized adult at the bus stop.Parent Responsibilities:1. Arrive at least 5 minutes early for bus pick‑up and drop‑off.2. Call the Center Director at least 1 hour in advance if an emergency prevents you from meeting your child at the stop.

Family Handbook Page 28 MAAC Child Development Program PY 2025-20263. Inform the Center Director if someone else from the Emergency Card will pick up your child.4. Follow all traffic rules and use crosswalks. Field Trips Field trips expand children's learning by exploring the community. Some require walking, while others need bus transportation. A signed permission slip is required for your child to participate.Parent Volunteers: y Help supervise children and must stay with their assigned group. y May be limited due to space or location restrictions. y Must ride the MAAC CDP bus with the group. y Cannot bring younger siblings. y Must have required immunizations on file.If an emergency occurs, children will be transported in a MAAC CDP vehicle.Bus SafetyMust use quiet voices and follow directions on the bus. Unsafe behavior will be addressed with parents, and a plan will be made to help the child follow bus safety rules.It is the law that a school bus will stop and pick up children only at a designated bus stop. Bus EvacuationsChildren will practice evacuation drills to learn emergency procedures. The bus driver will teach them how to use emergency exits and equipment.School Bus Loading Zones & Pedestrian Safety  Wait at least 12 feet from the road.  Park on the same side of the street as the bus, if driving.  Do not play in yards, climb on fences, or run in the street.  Walk, don’t run.  Cross streets only at crosswalks or intersections.  An adult must hold the child’s hand when crossing.  Do not cross in front of or behind the bus unless the driver directs you.

MAAC Child Development Program PY 2025-2026 Page 29 Family HandbookSchool Bus Danger ZonesThe Danger Zone is the area on all sides of the bus where children are in the most danger of being hit. Children should stay twelve feet away from the bus (or as far away as they can) and never go behind it. They should take six giant steps in front of the bus before crossing so they can be seen by the bus driver.Red Light Crossing Instructions Effective January 1, 1998: Whenever a school bus stops to load or unload students, the flashing light signal system will be in operation at all times, whether the children cross the road or not.For the safety of our children, you must stop when you see the flashing red lights, whether you are approaching or are behind the school bus. FacilitiesSmoke Free EnvironmentSmoking or Vaping is prohibited on the premises of all MAAC CDP Centers and Family Child Care homes. The Office of Head Start and the indoor Environment Division of the US Environmental Protection Agency are partnering to improve the overall health of Head Start children. This partnership aims to reduce young children’s exposure to second‑hand smoke and other asthma triggers. The goal of the partnership is to inform parents on ways to enhance their child’s health.The Healthy Schools Act The Healthy Schools Act requires that all schools provide parents or guardians of students with annual written notification of expected pesticide use on school sites. The notification will identify the active ingredient or ingredients in each pesticide product and will include the Internet address (http://www.cdpr.ca.gov) for further information on pesticides and their alternatives.Parents or guardians may request prior notification of individual pesticide applications at the school site. People listed on this registry will be notified at least 72 hours before pesticides are applied. If you would like to be notified every time we apply a pesticide, please contact your Center Director to request a notification application form.

Family Handbook Page 30 MAAC Child Development Program PY 2025-2026STATE OF CALIFORNIA‑HEALTH AND HUMAN SERVICES AGENCY CALIFORNIA DEPARTMENT OF SOCIAL SERVICESIMPORTANT INFORMATION FOR PARENTSIMPORTANT INFORMATION FOR PARENTS CAREGIVER BACKGROUND CHECK PROCESS CALIFORNIA DEPARTMENT OF SOCIAL SERVICESThe California Department of Social Services works to protect the safety of children in childcare by licensing childcare centers and family childcare homes. Our highest priority is to be sure that children are in safe and healthy childcare settings. California law requires a background check for any adult who owns, lives in, or works in a licensed childcare home or center. Each of these adults must submit fingerprints so that a background check can be done to see if they have any history of crime. If we find that a person has been convicted of a crime other than a minor traffic violation or a marijuana related offense covered by the marijuana reform legislation codified at Health and Safety Code sections 11361.5 and 11361.7, he/she cannot work or live in the licensed childcare home or center unless approved by the Department. This approval is called an exemption.A person convicted of a crime such as murder, rape, torture, kidnapping, crimes of sexual violence or molestation against children cannot by law be given an exemption that would allow them to own, live in or work in a licensed childcare home or center. If the crime was a felony or a serious misdemeanor, the person must leave the facility while the request is being reviewed. If the crime is less serious, he/she may be allowed to remain in the licensed childcare home or center while the exemption request is being reviewed.How the Exemption Request is ReviewedWe request information from police departments, the FBI and the courts about the person’s record. We consider the type of crime, how many crimes there were, how long ago the crime happened and whether the person has been honest in what they told us.The person who needs the exemption must provide information about: y The crime y What they have done to change their life and obey the law y Whether they are working, going to school, or receiving training y Whether they have successfully completed a counseling or rehabilitation program The person also gives us reference letters from people who aren’t related to them who know about their history and their life now. We look at all these things very carefully in making our decision on exemptions. By law, this information cannot be shared with the public.How to Obtain More InformationAs a parent or authorized representative of a child in licensed childcare, you have the right to ask the licensed childcare home or center whether anyone working or living there has an exemption. If you request this information, and there is a person with an exemption, the childcare home or center must tell you the person’s name and how he or she is involved with the home or center and give you the name, address, and telephone number of the local licensing office. You may also get the person’s name by contacting the local licensing office. You may find the address and phone number on our website. The website address is http://ccld.ca.gov/contact.htm.LIC 995 E (10/09)

CDP0111V020425North Campus956 Vale Terrace Drive Vista, CA 92084 (760) 471-4210Administrative Offices1355 Third Avenue Chula Vista, CA 91911 (619) 426-3595OnlineMAACproject.orgfacebook.com/MAAC1965 x.com/MAAC_1965 instagram.com/MAAC1965 linkedin.com/MAAC-ProjectLocation of ProgramsChild Development Program 2025-2026 School Days CalendarFor FCC School Days/No School Days Calendar, please contact your provider.