Return to flip book view
Global solutions for your relationship strategy
Leader in Latin America Atento is a global company and leader in Latin America with a wide range of differentiated services Our goal is to understand your business in detail and together create relationship strategies for you as well as your clients We do more than just offer a list of services we detect and assess opportunities according to information received through contacts by your company and propose solutions based on market needs and trends
Innovation in relationships
Consumers staff members suppliers decision makers Every day there is an increase in the number and diversity of people with whom your company is related placing demand on the channels employed for this purpose In addition the same people will require specific approaches depending on the circumstance sales collections technical support etc Without a relationship strategy your company runs the risk of dedicating more time and resources to these activities than to its core business Atento helps your company increase productivity and add value to your customer relations First we analyze and work to u dersta d your co pa y s processes The together we utilize our experience to create innovative solutions Finally by providing a highly qualified team infrastructure and state of the art technology we assist your company in achieving the best results
Our organization continually strives to build and strengthen our business relationships Furthermore we have a customized structure adapted to the requirements of each client However that is not the reason why leading companies in various economic sectors throughout 17 countries rely on us to implement and manage strategic operations for their businesses Our organization continually strives to build and strengthen our business relationships Atento s foundation is our people technology and processes From this we build an environment open to discussion and innovation seeking out turnkey and cost effective solutions
BPO Business Process Outsourcing Our BPO model is the result of years of successful Contact Center experience and is about much more than managing people and infrastructure Our services are structured to support our customers in their value chain providing scale operating excellence and information for decision making Outsourcing with Atento enables your company to convert important cost centers in your operation into new funding sources
Atento Matrix for Solution Services During the entire process our activities are managed by the strictest quality systems For this reason the COPC Customer Operations Performance Center is currently one of the most important pillars in our strategy
Balanced Scorecard Hall of Fame Awarded by the US institution Balanced Scorecard Collaborative the Hall of Fame Award is granted to those organizations that obtain excellent results based on the Balanced Scorecard BSC as a strategic management model The BSC system is intended to achieve differentiation by creating value to both customers and shareholders Atento is the only contact center to receive this prestigious award Frost Sullivan In 2008 and 2009 Atento won the FROST SULLIVAN AWARD for Best Contact Center Company in the Americas
Commitment to Society We operate our business with transparency and encourage trust and cooperation within our strategic business and commercial project commitments We promote equal opportunities and treat people with fairness and impartiality regardless of race color nationality ethnicity affiliation gender sexual orientation marital status age or family responsibilities More than just providing employment Atento invests millions of dollars every year towards training and development of our employees
We work to make every contact worthwhile So contact us and find out how we can work together to keep your clients satisfied
www atento com