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Quality Management System AS9120B

PROCESS INDEX Pages 1 Process Sales Process RFQ s Quotes Orders Confirmations 2 Expediting Process Work Orders Vendors Purchases Orders Invoicing 3 Warehouse Process Receiving Inventory Quality Inspections Inventory Maintenance Packing Shipping Nonconforming Product Control Counterfeit Part Detection 4 Management Process Training Communication Maintenance Calibration Measuring Equipment Out of Calibration Information Controls Corrective Action Internal Audit Management Review Improvement

Process Map RFQ S QUOTES Sales Process TRAINING COMMUNICATION MAINTENANCE CALIBRATION Management Process Sales Process Parts in stock No WORK ORDERS Expedi ng Process Yes PACKING SHIPPING Warehouse Process VENDORS PURCHASE ORDER2 INVOICING Expedi ng Process Expedi ng Process RECEIVING INVENTORY 1 2 Warehouse Process QUALITY INSPECTIONS 1 2 Warehouse Process INFORMATION CONTROLS CORRECTIVE ACTION1 INTERNAL AUDITS MGT REVIEW IMPROVEMENT Management Process ORDERS CONFIRMATIONS 1 INVENTORY MAINTENANCE 1 NONCONFORMING PRODUCT CONTROL Warehouse Warehouse Process 2 COUNTERFEIT PART DETECTION Warehouse Process 0011 Rev 1

SIPOC RFQs Quotes S Suppliers I Inputs Sales Fax Request Customer Email Request Suppliers Drawings and Product Specifications both internal and external Inventory Data Vendor Quotes Supplier Quality Requirements P Process A request for quote RFQ arrives in form of an email fax or phone with e mail being the preferred method of exchange The RFQ is reviewed by Sales for the part s specs quantity country of origin and anything else determined necessary based on the item being quoted For parts that are In stock the quoted price is generated based on product cost market pricing desired spread historical prices and any secondary processing that may be required O Outputs LMP Quote sent as a QuickBooks generated form on the customer s form or by e mail response C Customer Customer Management Very simple short quotes may be given verbally For parts that are not in stock supplier pricing must be obtained Suppliers are contacted and pricing and lead times are determined The customer is then quoted a price based on product cost market pricing desired spread historical prices and any secondary processing that may be required For parts that have never been sold by the Company i e are not listed in the inventory data base a drawing is requested from the customer If the drawing is publicly available then the revision number is confirmed with the customer The preferred method of response to customers RFQ is by e mail although phone responses are acceptable for small non complicated quotes The response will include the part number the minimum quantity that must be ordered lead times country of origin available certifications and any other pertinent information deemed necessary by Sales RFQs Quotes are kept on file for 30 days Any changes requested by the Customer after the RFQ is issued will result in a new Quote or a revision to the existing quote Method of documentation is left to Sales so long as customer s final request is clear LM Products Inc Confidential 0024 Rev 1

SIPOC Orders Confirmations S Suppliers I Inputs Sales Customers Purchase Order Customer RFQs on file Management New Customer Questionnaire P Process Sales receives all Purchase Orders which must be in written form no verbal orders are taken Sales compares the PO to the original RFQ to make sure that they match quantity specs delivery terms and price Sales will resolve any noted discrepancies on the PO with the Customer Changes are documented by a new PO or an e mail that is attached to the original order O Outputs C Customer Sales Orders Customer Order Confirmations Management Work Orders Warehouse Staff Expediting New Customers should complete the New Customer Information Package The initial order does not have to be delayed until this is completed All relevant customer information is entered into QuickBooks by Sales or Management Management will determine the sales terms if requested by the customer Sales creates a Sales Order in QuickBooks from the information contained in the Purchase Order In order to be accepted the PO must include all of the part s relevant identification technical data e g specs drawings process requirements work instructions Sales Orders must contain the Customer s PO number payment terms shipping preference and due date Part information must include LMP s part number Customer s part description quantity certification needs due date and country of origin Once complete the Sales Order is printed and the part s availability and location is written on it Parts that are not in stock must be ordered according to the Work Order Process These parts are noted on the Sales Order by circling the line number or quantity number and adding the date that the Work Order was created Orders are confirmed with the customer on the Order Confirmation form generated by QuickBooks The Purchase Order is stamped to show it has been reviewed acknowledged confirmed and the manner confirmed LM Products Inc Confidential 0025 Rev 1

SIPOC Work Order S Suppliers LMP Sales Associate Customer I Inputs Customer s PO with Customer Info name PO due date qty needed LMP SO Part Info size material plating additional standards specifications drawings where applicable P Process Sales completes the first section of the Work Order to reflect the requirements for the item using PO drawings and or standard specifications Customer Price and as much of the Vendor Information section as possible before transferring to Expediting O Outputs Completed Work Order C Customer Expediting Quality Warehouse Subsequent changes requested by the Customer require a new or R PO The Work Order is started from scratch or modified Management Customer as the finish product Supplier Info supplier part number quantity needed total weight for shipping purposes lead time price Expediting uses the information contained in the Work Order to complete the purchase with Suppler and completed the Vendor Information section Then monitors order for timeliness Quality completes the Work Order number i e transfers the PO number and the Receiving and Inspection sections when parts arrive Work Order is stamped Approved or Rejected Rejected items are dealt with through Nonconformance Product Control Secondary and or Finish sections are completed if item is being sent to outside processor Otherwise they are marked A S Secondary Processors and Platers are monitored for timeliness by Quality and Expediting Warehouse completes the Packaging Standard and Inventory Control sections when items are packaged Management adjusts the Bulk List for the remaining inventory and the completed Work Order is scanned LM Products Inc Confidential 0026 Rev 1

SIPOC Vendors Purchase Orders S Suppliers LMP Sales LMP Expediting I Inputs Work Order with completed first section and Vendor Information section RFQ and quote Corresponding Sales Order with customer s PO attached For new suppliers Contact information P Process Expediting received partially completed Work Order from Sales prepared as per Work Orders process O Outputs Completed Purchase Order LMP Copy Completed Purchase Order Vendor Copy C Customer Supplier LMP Warehouse Expediting starts new Purchase Order in QuickBooks using the information supplied by Sales New suppliers are approved through the Supplier Approval Process Any changes to vendor item qty must be verbally approved by Sales Supplier information and terms for existing suppliers will auto filled by QuickBooks and deemed unchanged unless otherwise noted Shipping terms will be reviewed to confirm manner of shipment Expediting sends suppliers the Vendor Copy of the Purchase Order typically via e mail Suppliers who do not confirm within 24 hours are contacted Confirmed Purchase Orders are filed alphabetically Expediting prints LMP Copy of the Purchase Order and attaches the Work Order and the Quote if there is one to the PO Expediting uses the Open Sales Orders By Customer report in QuickBooks to monitor the timeliness of the orders UPS Worldship website is used to monitor incoming shipments Purchase Orders are pulled from the file and matched to incoming items Expediting subsequesntly checks what items were received and updates the Open Sales Orders Report See Receiving Inventory process for continued details LM Products Inc Confidential 0027 REV 1

SIPOC Invoicing S Suppliers Warehouse Expediting I Inputs Completed Sales Order prepared during the Order Confirmations process Packaging information number picked lot number weight number of boxes if more than 1 box P Process Warehouse pulls all available line items and records number picked lot number and total weight Orders can be shipped in full or partial Marked up sales orders are delivered to Expediting to be invoiced Expediting confirms lot number s to make sure that it matches the PO number it was ordered on Discrepancies are resolved by Expediting Sales and or Management O Outputs Completed Sales Order marked up and stamped Order Complete Invoice C Customer Customer Warehouse Packing Slip Packing Slip Confirmation Sales Order are converted to an Invoice by QuickBooks automation Lot numbers are added to the Invoice for each item that is being shipped and total weight is added to the bottom Each line item being shipped is highlighted the same color with a corresponding highlighted section on the top showing the date shipped method of shipping and number of boxes Subsequent shipments will be highlighted in different color s When all items have been shipped Sales Order is stamped Order Complete Stamp 06 Completed Invoices are printed as Packing Slip and Packing Slip Confirmation are taken to Quality if certs by the customer are required or directly to Warehouse if they are complete Invoices are e mailed to the customer the next morning Completed Sales Orders are filed by Customer in the corresponding year Sales Orders that have not been completely filed are filed in the Open Sales order file alphabetically LM Products Inc Confidential 0032 Rev 1

SIPOC Receiving Inventory S Suppliers I Inputs Warehouse Work Order Expediting Purchase Order P Process Parts arrive via Fedex UPS USPS or freight Warehouse staff pulls the Work Order and Purchase Order and opens parts box Vendor s Packing Slip Products from Vendor Warehouse matches the received quantity against the ordered quantity and visually inspects the parts for conformance Additional Paperwork i e certifications O Outputs C Customer Parts Management Work Orders Customer Purchase Orders with notations Any potential nonconformities are reported to Quality and managed under the Nonconformance Process Conforming parts are weighed and the receiving section of the Work Order is completed with the quantity ordered quantity received date received and total weight The Purchase Order is noted with the total parts received carrier that delivered product and date received The Purchase Order is stapled to the vendor s packing slip In the case of a shortage Warehouse reviews the Work Order to determine if the missing parts are needed to complete the order If the shortage effects the customer s order it is reported to Sales who will follow up to determine if the customer will consider the order complete as is or if they need the missing parts If the parts are needed the vendor is contacted for resolution The packing slip is stamped with the Shortage Stamp and completed appropriately Parts are moved to the To Be Inspected or Plating shelves with its corresponding Work Order and the remaining paperwork packing slip Purchase Order certs etc is placed in the box with the parts The receiving area of the Work Order is tagged with a colored dot to indictae the parts location LM Products Inc Confidential 0028 Rev 1

SIPOC Quality Inspection S Suppliers I Inputs P Process Supplier Work Order Quality Drawing Specification Following the Receiving process parts are ready to be inspected by Quality and are housed in either the To Be Inspected or Plating area per the Receiving process Vendor s Packing Slip LMP Purchase Order Certifications Supplier s Packing Slip is reviewed to make sure that parts and certifications that were ordered were properly received Drawings and or specifications are obtained from in house files or on line O Outputs C Customer Receiving Inspection Log Customer Nonconformance Red Ticket Management Work Order with Quality section completed Warehouse Nonconformance Report if necessary Parts are added to the Receiving Inspection Log Report along with the dimensional inspection tolerances Parts are inspected using the drawings specs and the tolerances Corrective Action Report if necessary Electronic version of certifications Parts falling outside of the acceptable tolerances are rejected the Inspection Log and the Work Order are stamped Rejected as evidence Quality completes the Nonconformance red ticket and places it along with all the corresponding paperwork in the box and moves it to the Hold or Rejection area The Nonconforming Process is then followed with the NCR being prepared by Quality or Management Parts suspected as Counterfeit are processed under the Counterfeit Part Detection process Parts that pass inspection are reviewed by Quality with their certifications when present to confirm that they accurately reflect the spec of the item ordered The inspection section of the Work Order is completed and stamped Approved Parts are moved to the To Be Pulled or Plating shelves in the warehouse where the Packing Shipping process is then followed Work Orders stay with the parts until they are packaged All certifications are scanned and stored electronically The LMP Purchase Order is stapled to the Vendor s Packing Slip Quality initials the vendor s PO and notes the receiving report number and any certs that were received These documents are filed with Accounting for payment LM Products Inc Confidential 0029 Rev1

SIPOC Inventory Maintenance S Suppliers I Inputs Warehouse Incoming Parts Management Work Order Certifications P Process After the Receiving Inventory and Quality Inspection processes are completed the Inventory Control portion of the Work Orders is prepared by the Warehouse Warehouse counts and repackages any remaining parts that will remain in inventory and notes its location on the Work Order which is then filed in the completed bin O Outputs C Customer Completed Work Order Management Boxed Inventory Expediting Updated Bulk List Customers QuickBooks inventory adjustments Electronic copies of Work Orders Management or their representatives confirm that all certifications have been received from suppliers Management or their representative will use the completed Work Orders to update the Bulk List with certification info quantity being put into inventory number of cartons warehouse location and lot number The Bulk List is maintained electronically Management or their representatives adjust quantities in QuickBooks to reflect the actual amount being placed into inventory Work Orders are scanned and stored electronically Hard copies of Work Orders are controlled and stored in accordance with Information Controls process LM Products Inc Confidential 0030 Rev 1

SIPOC Packaging and Shipping S Suppliers I Inputs Warehouse Employee s Work Order Quality Department Sales order Expediting Inventoried and purchased items Certifications P Process Pull existing items from shelves in accordance with the Sales Orders or pull them from the Inspection Complete area using the Sales Order and Work Order Count pieces and or use piece weight to count the required number of items package items and set aside O Outputs C Customer Packaged orders Management Delivery Confirmation Customer Work Orders Completed Packing Slip Confirmation Label package with Customer s name customer s PO item description lot number and due date Complete Work Order as per the Work Order process Add lot number quantity and weight to Sales Order and pass to Expediting for Invoicing process Parts are pulled from the shelf against the Packing Slip and placed on the shipping table Each order is separated with green dividers A second employee double checks all the item and shipping information Any necessary corrections are made by the responsible party Packing Slips are enclosed with the outgoing items and package in packed accordance with company and industry standards Shipping labels are generated via UPS WorldShip FedEx or BOL Packing slip confirmation form is filed by month LM Products Inc Confidential 0031 Rev 1

SIPOC Nonconforming Product Control S Suppliers Management Quality Warehouse Customers Suppliers I Inputs Notification of a possible nonconformity Suspected nonconforming parts P Process Nonconforming product can be identified by the Receving Process the Quality Inspection Process Customers Suppliers and or Employees All employees are empowered to bring nonconformities to the attention of Quality and or Management Vendor Flow Down Requirements Customer Specifications Quality must advise Management of any nonconformities as soon as possible Management and Quality must take action to control correct monitor and react to any nonconformity without regard if the nonconformity was detected after delivery to the customer All Employees Nonconforming product is that which does not meet the customer s part s pecification no matter the reason such as wrong product substituion counterfeit etc Suppliers are notified by way of Flow Down of their responsibility to assist Management when nonconformities occur O Outputs C Customer Rejected Work Order Customer Rejected inspection log Management Nonconformity Report Parts segragated to the Hold or Rejected area Reworked parts Scrapped parts Management will analyze the nonconformity on a case by case basis to determine the best course of action to solve the current issue and to determine if there are similar or related nonconformities that could exist Management will enlist other employees as deemed necessary Parts that fail any part of the quality inspection are stamped Rejected on their Work Order and on the Inspection Log then segregated in either the Hold area or the Rejected area along with any parts from the same lot that are held in inventory They will remain in this area until their disposition is determined Customers who have received parts that have been identified as nonconforming are notified as soon as possible by any means deemed acceptable by Management Management determines the disposition of the nonconforming parts which includes 1 reworking the parts so that they conform 2 agreeing with the customer to allow the parts to be used as is with or without concessions 3 rejecting and returning the parts to the supplier manufacturer or 4 scraping the parts In addition Management determines if a corrective action will be issued as a result of the nonconformity Nonconformaties are logged in the Nonconformity Log and recorded on a Nonconformance Report Form All nonconformities are subject to Management Review at least annually and contribute to the regualr Risk Opportunity assessment LM Products Inc Confidential 0036 Rev 1

SIPOC Counterfeit Part Detection S Suppliers I Inputs Quality Purchase Orders Management Approved Supplier List Suppliers Expediting Certificate of Conformity and Certs Flow Down Requirements Inspection Report P Process All Suppliers are approved by Management who includes the risk of counterfeit parts into it s decision making Management maintains a register of approved suppliers Expediting may not purchase parts for suppliers that are not approved O Outputs C Customer Nonconformance Report Management Corrective Action Customer Government or industry reporting Government Customer s Purchase Orders should contain any and all spec information necessary for Sales to determine the part being requested Where applicable Expediting will order Material Heat plating and or chemical certs to assist Quality in determining the authenticity of the parts Suppliers are notified of the Company s Counterfeit Parts Detection program by way of the Flow Down Requirements that are posted on the Company s website A reference to requirements and the web location is stated on the Purchase Order Quality is responsible for inspecting parts to identify whether or not they are counterfeit and for ensuring parts delivered under contract are not and or do not contain counterfeit parts Suspect counterfeit parts are quarantined in the Hold or Rejection area and documented to prevent reentry into the supply chain Suspect Unapproved and or Counterfeit Parts are immediately reported to Management who will determine any add l reporting to customers government agencies e g GIDEP industry supported programs e g ERAI and criminal investigative authorities The parts are processed under the Nonconformance process When an investigation determines that the suspect counterfeit parts are not counterfeit the nonconforming material maybe dispositioned as Acceptable All supporting evidence of the parts conforming nature should be maintained with the Sales Order Parts that are deemed counterfeit may be returned to the vendor provided to a government agency or scrapped as determined by Management who shall issue a corrective action to the Supplier At a customers request LMP shall return any removed counterfeit parts to the customer in order that the customer may turn such parts over to its Government customer for further investigation LM Products Inc Confidential 0039 Rev 1

SIPOC Training S Suppliers Management Quality Outside Trainers I Inputs P Process Annual employee review results Current training opportunities O Outputs Employee Competency Matrix Management has determined what competencies are required for each job C Customer Employees Employees Competency Awareness Data Management will maintain an Employee Competency Matrix showing each employee s competencies in each of the company s processes and update it as needed Management will regularly access and determine what training is needed and how it will be delivered Management will determine what Organizational Knowledge is necessary for the operation of the company s processes where best to maintain this information and the proper parties to make it available to In addition Management will periodically assess changing needs and trends how this impacts the company Employees will be reassessed annually to make sure that they are competent on the basis of education training or experience Their contribution to the QMS product safety and ethical behavior will be reviewed with them at this time If Management determines that additional training is necessary it will take appropriate actions to acquire the necessary instruction All trainings will be evaluated by Management for their effectiveness Support for the trainings will be maintained for each employee LM Products Inc Confidential 0033 Rev 1

SIPOC Communication S Suppliers I Inputs Senior Management Sales Data Employees Quality Data Customers Purchase Orders P Process Management will communicate information contained in the Communication Matrix to the parties listed and in the manners listed Anything else Management deems necessary will be communicated at Management s discretion O Outputs C Customer E mails Management Faxes Employees Meeting minutes Customers Management will meet annually with employees Annual Management Review Meeting and address the effectiveness of their communication process Management will review the Communication Matrix annually and make updates as needed LM Products Inc Confidential 0046 Rev 1

SIPOC Maintenance S Suppliers Maintenance professional s Management I Inputs Equipment Maintenance Register P Process A list of equipment vital to the Company s QMS is maintained Equipment Maintenance Register All measuring equipment is considered vital but is controlled under the Calibration Process Vital equipment is controlled by way of preventive maintenance and proper training use for operators O Outputs Maintenance equipment C Customer LMP Employees Maintenance records Updates to the Equipment Maintenance Register Annual Management Review Meeting Minutes The list of vital equipment will include its maintenance schedule and the date of the last service All maintenance will be performed by a qualified employee or professional Management shall determine how to best provide and maintain its infrastructure to adequately service the needs of its processes Needs will be reviewed annually during the Annual Management Review Meeting The companies information and communication technology is operated under its Cyber Security Policy LM Products Inc Confidential 0043 Rev 1

SIPOC Calibration S Suppliers I Inputs Calibration professional s All measuring equipment Management Quality Inspection Report All employees Purchase Orders to calibration professional P Process Any equipment needed to ensure valid and reliable measuring results will be determined under the Quality Process O Outputs C Customer Calibration Register Customers Calibration Certs LM Products All measuring equipment is Identified in the Calibration Register along with its current status Equipment is calibrated annually unless management determines that it should be completed at longer or shorter intervals based on usage All calibrations are completed by a secondary party in accordance with industry standards Any questionable measuring readings should be reported to Management by any employee who observes the reading Management will determine if service is necessary Measuring equipment will be properly safeguarded from adjustment and protected from damage or deterioration during handling maintenance or storage Calibration records are maintained in accordance with the Quality Process When measuring equipment is found to be out of calibration the follows the Out of Calibration Process and the Nonconformity Process where applicable LM Products Inc Confidential 0034 Rev 1

SIPOC Measuring Equipment Out of Calibration S Suppliers Management Calibration professional s Warehouse Quality I Inputs P Process Inspection log Inaccurate questionable reading of equipment on the Calibration Register Measuring equipment found to be out of calibration will be quarantined for further adjustments and calibration O Outputs C Customer New calibration cert Customers Nonconformance report LM Products Management will determine if the discrepancy is impactful to items previously measured If it is not then the equipment is recalibrated and no additional steps are necessary If the calibration discrepancy is impactful the inspection log is reviewed to determine what other parts were inspected with the noncomplying equipment Parts still held in inventory should be immediately moved to the holding area until they can reinspected Customers who received the noncomplying parts will be notified Resolution will be handled on a case by case basic based on the customers needs Any product returned by the customer will be replaced reworked or scraped as determined by Management as per their negotiation with the customer s Measuring equipment can be placed back into use once it has been properly calibrated LM Products Inc Confidential 0042 Rev 1

SIPOC Information Controls S Suppliers Management Employees Customers I Inputs All documentation required by the standard All documentation deemed necessary by the Organization P Process O Outputs Creation New forms will be created on an as needed basis as determined by Mgt Forms that are to be controlled must follow the Information Control Process and be listed listed in the Document Control Register DCR Non controlled documents may be amended at any time Completed Document Control forms Suppliers Process Books and their contents Step by Step instructions Approval New forms will be approved by Management by way of the Document Control Form DCF and the record will be maintained in the Information Control Process Book Document Control Register Document Access List Updated and revised forms C Customer Management Employees Customers Suppliers Auditors Software updates Drawings Certifications Document Retention Matrix Dissemination Forms Updates are provided to employees in the manner determined by Mgt Control All controlled forms are identified at the bottom and show the doc t number and the revision number Each document control form is listed on the DCR and identified numerically Updating Changes to existing controlled doc ts are made by way of the DCF and listed in the DCR numerically The revision number is to be updated on the form Obsolescence Forms that are eliminated or deemed uncontrolled by Management are done so by way of theDCF and listed in the DCR numerically All controlled doc ts are maintained as a pdf in the shared drive for all employees to access Mgt maintains original document file in protected location Each process is outlined in a Process Book located in an area where they are accessible to all employees The content of each book is controlled by Mgt Step by step instructions are uncontrolled contributed by all employees and are maintained electronically for use by any employee All software updates are managed by management and require Administrator credentials to download Propriety drawings are password protected and are encrypted before they are sent to Suppliers A list of employees with access is listed under Tab 4 Anything to do with the Company s computers server IT system or Cyber Security is controlled through the Company s Computer Security Policy LM Products Inc Confidential 0035 Rev 35

SIPOC Corrective Actions S Suppliers Management Quality Suppliers I Inputs Nonconformance Report P Process The decision to raise a nonconformity to the level of a corrective action rests with Management who make the determination on a case by case basis O Outputs Corrective Action Reports C Customer Management The offending party must be presented with a formal corrective action write up as soon as possible Corrective Actions are reported on the Corrective Action Report form Suppliers are notified by way of Flow Down of their responsibility to assist and respond to Management when a corrective action is issued Management will determine how to proceed when timely and effective corrective actions are not achieved Actions pertaining to Suppliers can range from putting the offender on notice probation up to and including changing their LMP Status to Not Approved All corrective actions are subject to Management Review at least annually and contribute to the regular Risk Opportunity assessment All relevant information will be kept as per the Information Control Process LM Products Inc Confidential 0041 Rev 1

SIPOC Internal Audits S Suppliers I Inputs Employees Corporate Data Management Outside research Internet journals trade publications etc Auditors Consultants P Process Management will have the responsibility for establishing implementing and maintaining an audit program This will include determining the frequency methods responsibilities planning and reporting Process SIPOCs Interviews The criteria and scope for each audit will include confirming that all SIPOC Process steps are being performed and that all corresponding records are being updated timely O Outputs C Customer Report On Audit Finding Management Notes Data Samples External Auditor Registrar Nonconformities Corrective Actions Employees Management Review Minutes Internal auditors must be independent of the area they are auditing to ensure objectivity Approved internal auditors are listed on the Approved Auditor Matrix Auditees will be given sufficient time to prepare for the audit All employees are responsible for cooperating with auditors during the course of the audit process and for taking appropriate actions where required to correct nonconformities found during the audit Auditor will complete the Report On Audit Findings and attach any supporting documentation which can include but is not limited to written notes samples turtle diagrams etc Audit results will be located within the process book for the process being audited Results will be maintained in accordance with Information Control process All audits will be recorded chronologically in the Audit Log Management will timely review all Audit Reports and take appropriate correction and corrective action without delay Results will be reviewed with the audited parties Annual audit results will be reviewed during the Management Review to ensure that adequate resources can be applied and will include setting the audit schedule for the next year LM Products Inc Confidential 0037 Rev 1

SIPOC Management Review Improvement S Suppliers I Inputs Management Data and Analysis Employees Status of actions from previous management reviews Customers Vendors Government and Regulators P Process It is Management s responsibility to periodically review its Quality Management System to ensure its continuing suitability adequacy and effectiveness Changes in external and internal issues that are relevant to the QMS Examine trends in Customer satisfaction Meeting quality objectives Product conforemity Nonconforities CARs Monitoring measuring results Audit results External supplier On time delivery Adequacy of resourses Each process will be reviewed at least annually and more often as determined by Management The review will include the assessment of opportunities for improvement and any potential QMS changes O Outputs C Customer Meeting minutes Management Revised policy objectives interested parties and identified risks and opportunities Employees Customers Revised Processes Vendors Opportunities to improve The review will be attended by Management at a minimum Other members of staff will be invited to participate in the review as appropriate Each review is planned and documented using Management Review Matrix and Meeting Minutes The matrix is maintained electronically and the minutes are maintained in the Management Review process book Risks and opportunities Opportunities for improvement Reviews will include an assessment of opportunities for improvement which can result from lessons learned problem resolution benchmarking of best practice Management will utilize the Plan Do Check Act cycle to aid the continuous improvement process Results are reported via Meeting Minutes LM Products Inc Confidential Revision 1 Adopted 4 1 19