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Background:Lloyds Pharmacy is a prominent pharmacy chain in the UK that offersan extensive range of healthcare services and products through its1,500 branches nationwide. Its services include prescriptionmedication, over-the-counter medicines, online home delivery, healthand wellness products, and other medical supplies.Since 2014, TVS Supply Chain Solutions has provided Lloyds Pharmacywith a national home delivery service, fostering a long-standingpartnership built on the courier's dependable services across themainland UK. The courier delivers approximately 350,000 prescription medicationsannually to Lloyds Pharmacy's home delivery service customers. Tooptimise cost efficiencies and prevent delays, TVS's dedicated homedelivery team plans all routes based on traffic or weather issues. Theprocess of the couriers is tracked in real-time by GPS, enabling theteam to monitor the service's performance, resulting in increasedefficiency.A well-defined change management process is in place to supportopening new pharmacies or rescheduling and merging existingroutes. Additionally, TVS provides a pool of GDP-trained couriers whofollow a well-defined client operating procedure to ensure that asufficient number of appropriately qualified and aware couriers arealways available to meet the delivery requirements.TVS operates from 43 service centres across the UK, making it thesame-day courier company with the most locations nationwide. They provide a unique range of logistical services, including PUDOlocations and secure warehousing, in addition to offering localsupport for their national fleet of over 3,000 experienced couriers.The couriers are trained and vetted in line with the HMG BaselinePersonnel Security Standard, which includes DBS checks. TVS' same-day logistics network provides its clients with a secure, flexible, anddependable service.MEDICAL SERVICES CASE STUDYLloyds Pharmacy NATIONAL HOME DELIVERY SERVICE FOR PHARMACEUTICALS Customer Benefits:Couriers are tracked in real-time proving customerwith visibility and confidence. Operateing from 43 servicecenters across the UK. Providing trained and vettedcouriers in line with securitystandards.Optimized route planningbased on weather and trafficconditions.Delivering approximately350,000 prescriptionmedications annually tocustomers homes. www.tvsscs.com/courierservices0207 9791002