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LINAC LEARNING COURSE LIST
SPECIALIST COURSES PAGE 18 CONTENTS LEARNING DEVELOPMENT PAGE 16 SALES TRAINING PAGE 14 CUSTOMER SERVICE TRAINING PAGE 12 NEXT GENERATION PAGE 8 LEADERSHIP DEVELOPMENT PAGE 6 2 info linac co uk 44 0 1242 529822 PERSONAL EFFECTIVENESS PAGE 10 www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 3
SPECIALIST COURSES PAGE 18 CONTENTS LEARNING DEVELOPMENT PAGE 16 SALES TRAINING PAGE 14 CUSTOMER SERVICE TRAINING PAGE 12 NEXT GENERATION PAGE 8 LEADERSHIP DEVELOPMENT PAGE 6 2 info linac co uk 44 0 1242 529822 PERSONAL EFFECTIVENESS PAGE 10 www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 3
WHY LINAC OVER 1 000 PEOPLE TRAINED THIS YEAR ALONE AND WE WERE SCORED AN OUTSTANDING SATISFACTION RATING OF 99 1 Every course workshop bitesize event is analysed by us for effectiveness and satisfaction We concentrate on the really important things like content innovation learning blend how to provide a personalised experience and how learning traction is achieved and sustained At the centre of our approach is a brain friendly design and delivery methodology We focus on the person the whole and all courses break from tradition and provide a refreshing and stimulating experience helping to boost confidence and capability GREAT CHOICE MIX MATCH GO MOBILE VIRTUAL Our range includes leadership personal effectiveness sales customer service next generation and a suite of specialist courses All courses are ready to go but we tailor and adapt each intervention to precisely meet your needs We offer tailored courses at off the shelf prices You can mix and match and choose content elements and effectively create your own blend Dedicated account management support will guide you through this process and help you create the perfect solution With our large repository of resources learning can be delivered in a matter of days Mix up the way you deliver learning Support face to face delivery with digital learning Virtual experiences and spaced micro mobile learning are proven to engage and deeply embed learning As humans we now want to be able to access and learn in the moment 24 7 wherever we are 4 info linac co uk 44 0 1242 529822 www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 5
WHY LINAC OVER 1 000 PEOPLE TRAINED THIS YEAR ALONE AND WE WERE SCORED AN OUTSTANDING SATISFACTION RATING OF 99 1 Every course workshop bitesize event is analysed by us for effectiveness and satisfaction We concentrate on the really important things like content innovation learning blend how to provide a personalised experience and how learning traction is achieved and sustained At the centre of our approach is a brain friendly design and delivery methodology We focus on the person the whole and all courses break from tradition and provide a refreshing and stimulating experience helping to boost confidence and capability GREAT CHOICE MIX MATCH GO MOBILE VIRTUAL Our range includes leadership personal effectiveness sales customer service next generation and a suite of specialist courses All courses are ready to go but we tailor and adapt each intervention to precisely meet your needs We offer tailored courses at off the shelf prices You can mix and match and choose content elements and effectively create your own blend Dedicated account management support will guide you through this process and help you create the perfect solution With our large repository of resources learning can be delivered in a matter of days Mix up the way you deliver learning Support face to face delivery with digital learning Virtual experiences and spaced micro mobile learning are proven to engage and deeply embed learning As humans we now want to be able to access and learn in the moment 24 7 wherever we are 4 info linac co uk 44 0 1242 529822 www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 5
LEADERSHIP DEVELOPMENT CORE LEADERSHIP SKILLS Change management Coaching skills Courageous conversations Effective team working Facilitation skills First line leadership essentials Managing difficult people Managing diversity Managing remote virtual teams Motivating for performance Performance management Objective setting 6 info linac co uk SENIOR LEADERSHIP Advanced coaching skills Business process re engineering Commercial acumen Developing a corporate strategy Developing a high performing team culture Formulating a business plan Introduction to strategy Leading in the VUCA world Leading difficult change Media training Speaking professionally Stepping into senior leadership Voice coaching 44 0 1242 529822 www linac co uk THE NEC GROUP The dialogue with Linac is always open and honest allowing us to precisely identify our development needs as an organisation and to construct just the right creative solution for us I cannot recommend highly enough info linac co uk 44 0 1242 529822 www linac co uk 7
LEADERSHIP DEVELOPMENT CORE LEADERSHIP SKILLS Change management Coaching skills Courageous conversations Effective team working Facilitation skills First line leadership essentials Managing difficult people Managing diversity Managing remote virtual teams Motivating for performance Performance management Objective setting 6 info linac co uk SENIOR LEADERSHIP Advanced coaching skills Business process re engineering Commercial acumen Developing a corporate strategy Developing a high performing team culture Formulating a business plan Introduction to strategy Leading in the VUCA world Leading difficult change Media training Speaking professionally Stepping into senior leadership Voice coaching 44 0 1242 529822 www linac co uk THE NEC GROUP The dialogue with Linac is always open and honest allowing us to precisely identify our development needs as an organisation and to construct just the right creative solution for us I cannot recommend highly enough info linac co uk 44 0 1242 529822 www linac co uk 7
NEXT GENERATION FOUNDATION SKILLS Business etiquette Communication skills De cluttering time management Emotional intelligence self awareness Managing myself Personal brand Playing your A Game coping resilience and well being Presentation skills Positive thinking Understanding my manager 8 info linac co uk YOUNG LEADER DEVELOPMENT Coaching skills Effective team working Essentials of management Introduction to team leadership Motivating for performance Objective setting Performance management 44 0 1242 529822 www linac co uk WESTGATE SCHOOL The training we received from Linac was brilliant It was the first time I had ever received help on how to approach an interview and it has given me a lot more confidence info linac co uk 44 0 1242 529822 www linac co uk 9
NEXT GENERATION FOUNDATION SKILLS Business etiquette Communication skills De cluttering time management Emotional intelligence self awareness Managing myself Personal brand Playing your A Game coping resilience and well being Presentation skills Positive thinking Understanding my manager 8 info linac co uk YOUNG LEADER DEVELOPMENT Coaching skills Effective team working Essentials of management Introduction to team leadership Motivating for performance Objective setting Performance management 44 0 1242 529822 www linac co uk WESTGATE SCHOOL The training we received from Linac was brilliant It was the first time I had ever received help on how to approach an interview and it has given me a lot more confidence info linac co uk 44 0 1242 529822 www linac co uk 9
PERSONAL EFFECTIVENESS GSK Our experience of Linac has been exceptional and we are seeing and now reaping the rewards I would have no hesitation in recommending Linac to any company looking to upskill its workforce 10 Advanced communication skills Advanced presentation skills Anger management Assertiveness skills Building self esteem Communication skills Conflict resolution Coping with and managing stress info linac co uk Coping with change Counselling skills Creative thinking Creative problem solving De cluttering time management Developing a passion for life Effective appraisals Effective delegation 44 0 1242 529822 www linac co uk Effective feedback skills Effective interviewing Effective meetings Effective report writing Emotional intelligence self awareness Impact influencing skills Mentoring skills Negotiation skills info linac co uk Networking skills Playing your A Game coping resilience and well being Presentation skills Professional written communication 44 0 1242 529822 www linac co uk 11
PERSONAL EFFECTIVENESS GSK Our experience of Linac has been exceptional and we are seeing and now reaping the rewards I would have no hesitation in recommending Linac to any company looking to upskill its workforce 10 Advanced communication skills Advanced presentation skills Anger management Assertiveness skills Building self esteem Communication skills Conflict resolution Coping with and managing stress info linac co uk Coping with change Counselling skills Creative thinking Creative problem solving De cluttering time management Developing a passion for life Effective appraisals Effective delegation 44 0 1242 529822 www linac co uk Effective feedback skills Effective interviewing Effective meetings Effective report writing Emotional intelligence self awareness Impact influencing skills Mentoring skills Negotiation skills info linac co uk Networking skills Playing your A Game coping resilience and well being Presentation skills Professional written communication 44 0 1242 529822 www linac co uk 11
CUSTOMER SERVICE TRAINING 12 AAH PHARMACEUTICALS Building a customer service charter Building and retaining customer relationships Effective telephone techniques Email telephone communication techniques Essentials of customer service excellence Handling customer complaints Improving the customer experience Managing call centre teams Managing customer service teams info linac co uk 44 0 1242 529822 Linac s ability to deliver best fit learning solutions and quickly capture the essence of your organisation is what sets them apart from other providers in the market today From experience the recipe to Linac s success is their adaptability creativity and collaboration www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 13
CUSTOMER SERVICE TRAINING 12 AAH PHARMACEUTICALS Building a customer service charter Building and retaining customer relationships Effective telephone techniques Email telephone communication techniques Essentials of customer service excellence Handling customer complaints Improving the customer experience Managing call centre teams Managing customer service teams info linac co uk 44 0 1242 529822 Linac s ability to deliver best fit learning solutions and quickly capture the essence of your organisation is what sets them apart from other providers in the market today From experience the recipe to Linac s success is their adaptability creativity and collaboration www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 13
SALES TRAINING 14 BIDFOOD Active sales questioning listening Advanced sales negotiation skills Advanced sales skills Advanced tele selling Basics of tele selling Basic sales negotiation skills Consultative selling Emotionally intelligent selling Face to face selling Introduction to sales Key account management Leading and coaching a sales team Sales presentations and pitches Stepping into account management info linac co uk 44 0 1242 529822 The sales training course was brilliant I felt really motivated for sales for the first time in 15 years and I could not wait to practice what I had learnt www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 15
SALES TRAINING 14 BIDFOOD Active sales questioning listening Advanced sales negotiation skills Advanced sales skills Advanced tele selling Basics of tele selling Basic sales negotiation skills Consultative selling Emotionally intelligent selling Face to face selling Introduction to sales Key account management Leading and coaching a sales team Sales presentations and pitches Stepping into account management info linac co uk 44 0 1242 529822 The sales training course was brilliant I felt really motivated for sales for the first time in 15 years and I could not wait to practice what I had learnt www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 15
LEARNING DEVELOPMENT 16 Accelerated learning design principles Effective training administration Learning Development cycle Return on investment ROI from learning The neuroscience of training advanced ILM accredited The neuroscience of training essentials ILM accredited Train the Assessor Train the Trainer for FMCG info linac co uk 44 0 1242 529822 www linac co uk SEVERN TRENT Linac challenged our own thinking showing us that they really knew their stuff in terms of design measurement of learning outcomes and intervention development info linac co uk 44 0 1242 529822 www linac co uk 17
LEARNING DEVELOPMENT 16 Accelerated learning design principles Effective training administration Learning Development cycle Return on investment ROI from learning The neuroscience of training advanced ILM accredited The neuroscience of training essentials ILM accredited Train the Assessor Train the Trainer for FMCG info linac co uk 44 0 1242 529822 www linac co uk SEVERN TRENT Linac challenged our own thinking showing us that they really knew their stuff in terms of design measurement of learning outcomes and intervention development info linac co uk 44 0 1242 529822 www linac co uk 17
SPECIALIST COURSES PROJECT MANAGEMENT Introduction to project management Managing a successful project People management for project managers Project management for non project managers HR RECRUITMENT Awareness managing diversity Developing assessment centres Effective interviewing skills Essentials of employment law Managing absence Managing a disciplinary Recruitment and selection skills Successful appraisals reviews SECRETARIAL Administrative support to projects Effective minute taking Effective office management Effective time management Managing conflicting demands Organisational planning skills Professional receptionist skills Successful PA skills Writing effective emails FINANCE COURSES Analysing company accounts Effective budgeting Effective credit control Finance for non finance managers Interpreting financial statements RENTOKIL INITIAL I am inspired by the way Linac do business They are incredibly customer focused and bring a wealth of detailed and professional knowledge to our learning community 18 info linac co uk 44 0 1242 529822 www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 19
SPECIALIST COURSES PROJECT MANAGEMENT Introduction to project management Managing a successful project People management for project managers Project management for non project managers HR RECRUITMENT Awareness managing diversity Developing assessment centres Effective interviewing skills Essentials of employment law Managing absence Managing a disciplinary Recruitment and selection skills Successful appraisals reviews SECRETARIAL Administrative support to projects Effective minute taking Effective office management Effective time management Managing conflicting demands Organisational planning skills Professional receptionist skills Successful PA skills Writing effective emails FINANCE COURSES Analysing company accounts Effective budgeting Effective credit control Finance for non finance managers Interpreting financial statements RENTOKIL INITIAL I am inspired by the way Linac do business They are incredibly customer focused and bring a wealth of detailed and professional knowledge to our learning community 18 info linac co uk 44 0 1242 529822 www linac co uk info linac co uk 44 0 1242 529822 www linac co uk 19
CONTACT US Email info linac co uk Phone 44 0 1242 529822 www linac co uk Gratton House Gratton Street Cheltenham Gloucestershire GL50 2AS