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LandlordInformation Pack

IndexPage3Hear from our DirectorPage4Meet the TeamPage5Our SevicesPage6Services: Family LetPage7Services: House of Multiple OccupationPage8Services: Property InvestmentPage9Landlord TestimonialsPage11Tenant Testimonials

Asalandlordmyself,Iunderstandwhatyourexpectationsareforyourinvestment.Theseare:1) Makingsure your rentispaid.2) Makingsure your propertiesarebeinglookedafter.3) Makingsurethat you are communicatedwithonaregularbasis.AtLetsandwestriveforexcellenceandwillalwaysensureyourinvestmentis ingood handsandworkingforyou.Webelieveinprovidingqualityaccommodationtoensurewegetyoutherighttenants. At Letsandwedon’t just manage yourproperty portfoliowealsoassist youin growing yourpropertyportfolio.Welcome to 3HearfromourDirector AndrewWalker

Anita Gant Lettings/Sales Manager Abigail PerryAdmin Assistant Caroline BeislyDirector/Branch Manager Libby Mumby Sales Assistant Andrew WalkerManaging DirectorMeet the Team4

5Our ServicesResearch Guide/DaysProperty SourcingRenovationFull ManagementHMO ManagementBuy To Let

Property Set UpFee £200This includes, but is not limited to: marketing the propertyon various websites, finding a suitable tenant andpreparing the tenancy agreement/ (Any extra marketingcosts are agreed with and re-charged to the Landlord atcost), Inventory.Inventory1-2 Bed3-4 BedFurnished£100£150£250We carry out a detailed inventory which would be requiredas evidence in the event of any tenant/landlord dispute.Management11%Our management fee is based on rents collectedRent Guarantee4%On rent charged only whilst let (optional)Re-Let Fees£200This fee is when your family let becomes vacant for re-letLet Only1 monthsrent ORMinimum£450This includes marketing the property, finding a suitabletenant, preparing and organising the tenancy agreement,inventory.PropertyMaintenance11%On works invoiced over £50.We offer a complete maintenance service to ensure yourproperty is kept in good order and compliant with currentlegislation.CertificateHandling Fee£11Includes Gas, Electrical Safety and EPCs.ProjectManagement11%For properties that need to be renovated.*Please note all prices exclude VATServices: Family LetFamily Let Fees6

HMO FeesProperty Set Up Fee£250This includes, but is not limited to: marketing the propertyon various websites, finding a suitable tenant, andpreparing the tenancy agreement/ (Any extra marketingcosts are agreed with and re-charged to the Landlord atcost)InventoryFull HousePer Room£250£ 50£ 60We carry out a detailed inventory which would be requiredas evidence in the event of any tenant/landlord dispute.Standard roomEn-Suite roomManagement13.5%Management fee is based on rents collectedRent Guarantee4%On rent charged per room – charged only whilst room is let(Optional)Re-Let Fees£ 70Fee is charged when notice is served and room becomesvacant for re-let after 3 monthsLet Only Per Room£175This includes marketing the property, finding a suitabletenant, preparing and organising the tenancy agreementHMO Ready Service£800We will fully dress the property on your behalf within yourspecified budgetProperty Maintenance11%On works invoiced over £50We offer a complete maintenance service to ensure yourproperty is kept in good order and compliant with currentlegislationCertificate HandlingFee£11Includes Gas, Electrical Safety and EPCs*Please note all prices exclude VATServices: House of Multiple Occupation7

Investment FeesInvestment Day £300 This fee offers you 5 hours with a local expert in the area to makesure you buy right Property Sourcing £3,500 Please note this fee can change from deal to deal, the fee isdependant on the value within the deal Investment Viewings£40 Our experienced staff will carry out local viewings of potentialinvestment properties on your behalf, take photographs and suggest a strategy as well as a programme of works required. 1st viewing £40 thereafter (same day) £20 per viewingProject Management11%We can project manage the refurbishment on your behalf*Please note all prices exclude VATServices: Property Investment8

Landlord Testimonials “We are Landlords with Letsand and find them to be helpful andcourteous and make every effort to accommodate any requests. We havebeen with them for six years and know that we can confidently leave ourbuy-to-let in their capable hands for many more years before we plan tocash in our investment when I Retire. We have found no hidden extracharges as some reviews have commented and chose our own HomeInsurance. Their own only came as a suggestion. Our tenants have been inthe property for longer than we have owned the property so if Letsandwhere not good, they would not still be there now. So we can'CONFIDENTLY' recommend them if you are thinking of choosing theirservices.“ - Kim and Ashley Haddock See what our Landlords have to say about us ‘’Letsand have been managing my properties from 2007. They havealways maintained a very professional approach. I am contactedimmediately whenever any repairs are required with an attached cost.They are always on the ball with legal compliance, which as a landlord Iappreciate as I have to many other things to deal with on a professionallevel. If you are a Landlord, I would fully recommend the service theyoffer. If you are a tenant, I can assure you that they are extremely proactive inensuring your genuine issues are dealt with quickly and efficiently.“- Paul Connor-West“I have worked with Letsand for 2 properties, which were my first Buy toLet and HMO and they have been fantastic! As a new Landlord, I simplycouldn't have done it without their comprehensive knowledge andincredible customer service (to both me and my tenants), they havealways gone above and beyond to make the whole project successful. Alltheir staff who I have had dealings with have been friendly, professionaland efficient - mostly anticipating what I needed before I even knew I did!I would highly recommend them to any landlord and intent to continue touse them for all my properties in the areas they serve.“ - Rachel Snee9

“As a professional landlord who invests in both buy to let andhouse of multiple occupation properties, I have found theservice of the ladies at Letsand Property Management mostfocused and excellent. Thank you for always keeping meinformed and looking after my properties like they wereyour own.“- Warren Brusse “I have been a landlord with Letsand for 4 years. I'm also working with otherlettings agents in Hull and Liverpool. My experience with Letsand has beenexcellent and I wish my lettings agents in the other towns were as good asLetsand. Caroline, Karen and Karen are all hard workers and very professional.They have given me a lot of their time and energy to make sure everything we dois of course legal but also to everyone's benefit - the tenant and the landlord. Ihave also spent considerable time with the owners - Dave and Andrew and havefound them to be very knowledgeable about their business. Even moreimportantly they care about all the people connected with their company. As alandlord I am very satisfied with Letsand. Furthermore whenever I speak with atenant they are also very happy with the professional service Letsandprovide. I strongly recommend this company.“- Ben Backwell“ I am a landlord and a tenant using Letsand's services foralready more then 2 years.Very professional staff, replying immediately to my requests,fixing properties and just wonderful people to work with. Reviewswith 1 star below - I guess , are NOT truly a clients of Letsand orclients with bad reputation or behaviors which also happen in myproperties. 100% recommend to work with Letsand.“- Lena van Wieren‘’Letsand have provided a very efficient service to me as alandlord. Even when dealing with challenging circumstances. Ihave no problem in recommending their services to otherlandlords.“- Mark Weston10

Tenant Testimonials“I could not have wished for a more helpful or professional service when looking fora property.Moving away from home, and to somewhere I knew very little about, Karen wentabove and beyond, spending literally hours travelling to various Letsand propertiesin and around Grimsby, helping me to find the right place suitable for my needs. Iwas impressed by Karen's indepth knowledge of the area, her recall of details,rooms, tenants, landlords, options for renting, and everything else. She provided mewith the knowledge that was required for someone who was new to the process ofrenting and moving to a new area. Less than 24 hours of deciding on a property, allchecks were completed and all that was left to do was pick up the keys and move in.Outstanding service, complete open and honest advice. If you are looking to moveto the Grimsby area, definitely check in with Letsand.“B. Smith - Grimsby“I have been with Letsand for 7 years. The serviceprovided has been brilliant from finding properties,moving and maintenance. The staff are very easyto speak to and you can discuss any issues aboutthe property. I would recommend Letsand toanyone looking to rent a property.“D. Marris - GrimsbySee what our Tenants have to say about us “Letsand are really good and helpful. Ihave been with them 3 year and I haveno problems at all. All problems aroundthe house are sorted as soon aspossible. All staff are polite andapproachable.“J. Black - Grimsby“I recently vacated a property I rented with Letsand for a littleover 2 years with my little girl. I had no problems with the agency,all maintenance was done, and it was a great house. All the staff are lovely, friendly and very helpful. If I was to let fromanother private agency, Letsand would be the first place I wouldgo. I personally think Letsand is very understanding and a greatletting agency, unlike some of the ones I’ve been with.Thank you for understanding and making me and my daughterfeel safe when we were going through some personal problems“.P. Yimmuak - Grimsby“Helpful, professional, reliable andtrustworthy. All problems have beensorted by staff in good time. I recommendLetsand to all my friends and family whoare looking to let a property.“K. Wilkins - Grimsby11

“I have been a tenant with Letsand in Grimsby for some timenow. When I first contacted the office the staff wereknowledgeable and helpful with suggestions of propertiesthat would be suitable for me. After they had assisted mefinding a suitable property the office were prompt with mychecks and quick to reply letting me know my applicationhad been accepted. I would definitely recommend them to afriend or family member in the future.“M. Rose - Grimsby“I think Letsand provide a really efficient, helpful,friendly and understanding service. All issues arenot too small to be dealt with, their attitude isamazing and there understating of people isoutstanding. I would recommend Letsand 100%.“F. Kirby–Smith – ScunthorpeI“ have been with Letsand 6 years, thestaff are great. Caroline is brilliant. Allstaff are understanding and fair with allissues. I would defiantly recommendLetsand.“S. Gibbons – Grimsby“Very good agency and very nicestaff, I would recommend Letsand.“A.Sahili – CleethorpesFantastic with rents and when I neededhelp. Brilliant Staff, Brilliant service, Iwould recommend. I would also comeback in the future.“E. Shore – Grimsby“Brilliant and every problem reported toLetsand been sorted. All Staff arefriendly, helpful and considerate with allpersonal problems. I would recommendLetsand 100%.“M. Brett – Cleethorpes12

If you are looking to invest in Grimsby andwould like to speak to a sales consultant aboutyour strategy and what will work, Contact Letsand now at:+44 1472 730048sales@letsand.co.uk3 Town Hall StreetGrimsbyDN31 1HN