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Message A comprehensive evaluation of our operational,financial and strategic achievements2024W W W . K E N T U C K Y 8 1 1 . O R GREPORT

Purpose Vision & MissionOur CoreValuesCKY811RESPECTKentucky 811 is committed tocreating a safe and secureworking environment andrecognizing and appreciatingthe qualities, knowledge andabilities of othersACCOUNTABILITYHONESTY &INTEGRITYINNOVATIONSOLUTION-ORIENTEDWe will own our decisions and beresponsible for the outcomes. Wewill be solution-oriented and learnfrom our mistakesKentucky 811 iscommitted tomaintainingtransparency andtruthfullness at alltimes. We will actethically andstrive to do theright thing alwaysKentucky 811 is committed tocontinuous improvement of ourprocesses and systems. We willdevelop and incorporate newtechnology and encouragethoughtful, creative andinspirational ideasWe arecommitted toworkingcohesively andcollaborativelyto obtain thegoals andfulfill themission of theorganizationMISSIONTo protect theassets ofmembercompaniesTo continuouslyeducate,influencelegislation,leverage allresources andproduce qualitylocate requestsVISIONWe are anindispensableservice for thecommonwealthof KentuckyPURPOSE

Executive Summarydirectors and strategic business partners. The Kentucky 811 board of directors expanded by adding 3 newmembers to fill vacancies created by retirements.Operationally, we broke records and expanded in several areas. October was the busiest month in thehistory of Kentucky 811 with a record-breaking inbound volume total of 64,728 requests. 2024 inboundvolumes exceeded 2023 for 9 of the 12 months. Inbound locate requests increased 5.7% over 2023volumes and 17.5% more than 2022. As a matter of fact, our inbound requests have increased for 12consecutive years. The result was nearly 2.7 million locate requests being transmitted to our memberutilities to be located in 2024.Online locate requests averaged 81.4% for 2024 and ended the year above 85%. That far exceeded ourgoals and expectations.Online request entry is an excellent way to submit locate requests because therequester can use drawing tools to indicate precisely where they plan to dig. This helps the respondingutility locator provide a more inclusive and accurate field locate. This adds tremendous efficiency andstreamlines the process. Kentucky 811 has a commitment to continuous improvement and innovation. There’s a quote that says,“goals are put in place to win once, systems are put in place to win repeatedly”. We added technology andautomation to many of our processes and continue to look to enhance our systems and servicedeliverables. We launched a new user-friendly public facing website and development is currently underway on a dynamic web-based education and outreach site that will house our library of digital, video andaudio content. Our team is engaged with our strategic business partners to explore opportunities, andemploy where possible, knowledge-based artificial intelligence and augmented reality tools in areas ofmapping, customer interfaces, requests notification and ticket management. As a result of the outstanding efforts of our employees and strategic business partners and the excellent strategic direction and leadership provided by the Board of Directors, Kentucky Underground Protection, Inc., is financially sound, has excellent controls in place, is structurally solid and positioned for many more years of overwhelming growth and success.Please join me in continuing our mission of underground utility damage prevention. Thank you for supporting Kentucky 811 and helping make Kentucky a saferplace to live and work. As always, feel free to contact me if you have questions or need additionalinformation. The goal is ZERO damages, one day at a time! we experienced significant growth and expansion, thanks to the strongfoundation we built in 2023. That year was focused on laying the groundwork—allocatingresources and making key preparations for the future. The work done in 2023 proved to beessential, enabling us to achieve remarkable success in 2024.We expanded our education and outreach results by utilizing the talents of our DamagePrevention Managers, Jamie Gaddis and Patrick Donoghue. Their efforts reached 10’s ofthousands of stakeholders with safe digging, law review and jobsite safety messages. Our staff expanded with the addition of Diane Bischoff as Business Manager. Diane will managemany of our systems and corporate processes and work closesly with our board ofTim VaughnExecutive DirectorIN 20241

Randy MeredithKentucky CooperativesChris GivinsWarren Rural Electric CooperativeBoard members representing Electric CooperativesGregory BellKentucy PowerJeremy TimmerdingDuke EnergyBoard members representing Electric DistributionTom BakerCleary ConstructionDavid DoggetteLPX GroupBoard members representing Contractor / ExcavatorStaffTim VaughnExecutive DirectorDiane BischoffBusiness ManagerPatrick DonoghueDamage PreventionManager - WestJamie GaddisDamage PreventionManager -Central & EastLisa Smith - SecretaryColumbia GasTim Owen - ChairmanAtmos EnergyBoard members representing Gas Distribution2

Charles DickKentucky American WaterBrandon DrakeLouisville Water Board members representing Water & SewerBusiness PartnersOperations: One Call ConceptsFinance: Goforth and Herron, CPAVonLehmon; Dean Dorton - AuditorMarketing: Imagemark Marketing & AdvertisingBlack Mountain Strategy GroupVid Monster ProductionsLM CommunicationsInformation Technologies: SimplifITHuman Resources: Hawkins HR ConsultingDennis Durnell IIIMarathon PipelinerGreg Harbour-TreasurerKinder-Morgan Board members representing Transmission PipelineThadd Kistler-Vice ChairmanLTC ConnectMark HenryDuo County Telephone Board members representing Rural TelecommunicationsBrandon BrunerKY Public Service CommissionJennifer McCleveKY Transportion CabinetBoard members representing Government / OtherDarren SledgeBowling Green Municipal UtilitiesKeith MeadorFrankfort Plant BoardBoard members representing Private MunicipalWilliam BallardClark County Water DistrictBen TooleyMuhlenberg County Water Disrict #3Board members representing Rural WaterBrian Mayer Charter CommunicationBrian GlaunsingerAT&TBoard members representing TelecommunicationsPictureNotAvailablePictureNotAvailable3

Children’s Activity BookCreated 40th Anniversary Logo2025 KY811 Calendar ContestMARKETINGSOCIAL MEDIAFacebook361 New Followers72k Views5.4k Content Interactions8.1k Page Visits343 Link ClicksLinkedIn279 New Followers10,428 Impressions625 Reactions289 Page Views147 Unique Visitors10 New MembersTicket Volume Up 8.7%Online Tickets Up 15.25%MILESTONESA Year of Growthand Expansion20244

Expanding Our Reach and Growing Our Network trainingsstatewide 100OverEVENTS & SPONSORSHIPS22 Paradigm Meetings · 4 NUCA Events · KAHCLegislative Event · 4 KRWA Events · 2 KGA Events· 2 KYRBA/TNRBA Events · 3 CGA Meetings · 3KWWOA Conferences · TN811 Summit · April SafeDigging Month Event w/ ATMOS · KYTC SafetyRodeos · Kentucky Telecom Annual Meeting ·Festival of the Bluegrass · Laurel Cove Festival ·KY811 Damage Prevention Summit · Master Musicians Festival, Somerset · National Conference of State Legislators · Thursday Night Live · SW OH DPC Golf Scramble ·Topperfest · Governor’s Safety and HealthConference/Expo · KY/TN Water ProfessionalsConference National Gas Rodeo · UG Key West ·K4C Career Days · KY Lineman Rodeo · Montana811 Summit · Greater Chesapeake DamagePrevention Conference · Kentucky Muddy WaterBlues Expo · National Liaison Conference ·Midwest/IN 811 Damage Prevention Conference ·Fallsburg Community Festival · Carter CountyField Extension · Kentucky Association of RealtorsExpo · OH811/SW OH Damage Prevention CouncilBoots on the Ground · Central Kentucky DanceTheater · Kentucky Food Truck Championship ·Kentucky Music Hall of Fame InductionCeremony · SOCS · 3 CLEX Events · Murray StateUniversity Football Games · 4 Bowling Green AreaChamber of Commerce EventsASSOCIATIONSAGCCGA Task TeamsJunior Achievement of SCKKAHCKGAKRWAKWWOAKYRBANAWICNUCA Task Teams5

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Telecom15%Electric10%Sewer/Wastewater18%Master Meter10%Gas/Pipeline23%Water24%Membership Makeup by Utility TypeThank you in continuing to help our mission of underground utilitydamage prevention and for supporting Kentucky 811. Together we canmake Kentucky a safer place to live and work.8

Welcome NewMembers!Wingo Water and Sewer (Graves County)&Oldham Woods Sanitation, Inc (Oldham County)Clay City Water and Sewer (Powell County)&Farmdale Water District (Franklin County)Uniti Leasing, LLC (Multiple Counties)&Mid South Kentucky (Multiple Counties)Mountain V Oil (Multiple Counties)&Gas Southern Appalachia (Multiple Counties)Stupp Fiber, LLC (Multiple Counties)&Fastnet Wireless, LLC (Multiple Counties)9

Outbound Volumes20222,595,905202320242,524,8192,635,818Web Ticket Entry2022355,07120232024467,857539,202Inbound Volumes2022563,62920232024626,440662,318Operations ActivityTOP 1011-2021-4041-6061-8081-1002024 Inbound Volumes by County101-12020224.612023 20244.033.98Our Outbound Ratio (average number oftransmissions sent to our members for every inboundrequest received) has continued to decrease with theuse of more accurate base maps and web ticket entry.These tools help eliminate unnecessary locate requests.3 Year Comparison10

2024 Ticket Information Ticket DemographicContractor79.5%Utility11.9%Homeowner8.6%Web Tickets81.4%Phone Tickets18.6%J A N U A R Y - D E C E M B E RTicket Entry TypeCall Center ServiceAverage Speedof Answer35SECONDSAverage Abandon Rate1.50%Tickets by MonthJanFebMarAprMayJunJulAugSepOctNovDec0,00010,00020,00030,00040,00050,00060,00070,00044,29449,00254,65460,37558,45457,62460,89561,47358,86764,72848,58743,36511

SAVE THE DATE FOR THE202512

Financial Information 2024 Expenses as % of TotalAs a result of the outstanding efforts of our employees and strategic business partners and the excellent strategic direction and leadership provided by the Board of Directors, Kentucky Underground Protection, Inc., is financially sound, has excellent controls in place, is structurally solid and positioned for many more years of overwhelming growth and success. - Tim Vaughn13

A Letter From Our Auditors14

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CALENDAR2024WINNERSTrigg County Powell County Woodford CountyAllen County Harlan County Cumberland CountyMenifee County Livingston County Adair CountyMcCreary and Whitley Counties Wayne County Harlan County16

FOR MORE INFORMATION502-266-5677www.kentucky811.orgPO Box 1209 Prospect, KY 4005917

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