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Customer InteractionsLearn non-verbal and verbal skills essential to deliver quality patient care in today’s pharmacy setting.Pharmacy Language & TerminologyRecognize common pharmacy and medical terms and abbreviations used in administering medications.Diseases & Drug ClassicationsRecognize medical terminology related to common diseases and drug classications and how to apply that to a patient. Prescription ProcessingDemonstrate the steps involved in prescription processing including interpretation, calculations, and dispensing techniques, as well as quality and safety practices.Compounding PracticesIdentify and demonstrate compounding practices based on organizational regulations and guidelines used in pharmacy practice.Error Prevention & TrackingRecognize and understand the importance of preventing medication errors from product history to the use of an ADC.SkillsLearn basic hands-on skills essential to patient safety and prescription creation and processing.VIRTUAL STUDY™:pharmacy technician basic programTable of Contentsinfo@kbport.com 412.487.4663KbPort LLC 882 Butler Street, Pittsburgh, PA 15223

Customer InteractionsLearn non-verbal and verbal skills essential to deliver quality patient care in today’s pharmacy setting.1.1: Customer Service & Communication 1.2: Telephone Etiquette 1.3: Special PopulationsPharmacy Language & TerminologyRecognize common pharmacy and medical terms and abbreviations used in administering medications.2.1: Basic Pharmacy Abbreviations Part I 2.2: Basic Pharmacy Abbreviations Part II 2.3: Routes of Administration2.4: Dosage FormsDiseases & Drug ClassicationsRecognize medical terminology related to common diseases and drug classications and how to apply that to a patient. 3.1: Medical Terminology 3.2: PharmacokineticsPrescription ProcessingDemonstrate the steps involved in prescription processing including interpretation, calculations, and dispensing techniques, as well as quality and safety practices.4.1: Prescription Processing 4.2: Counting & Product Verication 4.3: Customer Service & Cash Transactions Compounding PracticesIdentify and demonstrate compounding practices based on organizational regulations and guidelines used in pharmacy practice.5.1: Hand Washing & Garbing 5.2: Measuring Liquids 5.3: WeighingError Prevention & TrackingRecognize and understand the importance of preventing medication errors from product history to the use of an ADC.6.1: Medication History 6.2: Inventory Using Automation (ADC) SkillsLearn basic hands-on skills essential to patient safety and prescription creation and processing.7.1: Hand Washing & Garbing Demonstration 7.2: Weighing & Trituration Using a Mortar & Pestle 7.3: Measuring Liquids7.4: Counting, Labeling & Packaging a Prescription7.5: Replenishing the ADC & Report CreationVIRTUAL STUDY™:pharmacy technician basic programKbPort LLC 882 Butler Street, Pittsburgh, PA 15223 info@kbport.com 412.487.4663Table of Contents