June - Award Announcements : simplebooklet.com

A N G E L I C A I S A L W A Y S O P E N T O , A N D S E E K I N G O U T , W A Y S T O I M P R O V E A N D A D A P T . S H E I S E X C E P T I O N A L A T T A K I N G T H A T F E E D B A C K , R E A L L Y P R O C E S S I N G I T , C L A R I F Y I N G I T I F N E E D E D , A N D I M P L E M E N T I N G T H A T F E E D B A C K . A N G E L I C A I S A M A Z I N G A T E M B O D Y I N G B E A N O W N E R A N D O W N S H E R D E V E L O P M E N T , I M P R O V E M E N T , A N D P E R F O R M A N C E . S H E I S A L W A Y S W I L L I N G T O A S K Q U E S T I O N S W H E N S H E H A S T H E M A N D W I L L I N G T O S H A R E P A I N P O I N T S W I T H T H E N E C E S S A R Y I N F O R M A T I O N S O T H A T W A Y F A I R C A N I N N O V A T E A N D I M P R O V E . A N G E L I C A U P H O L D S E V E R Y P E O P L E P R I N C I P L E S O I T ' S H A R D T O C H O O S E J U S T O N E . S O H A P P Y T O H A V E H E R O N M Y T E A M A N D S H E I S M A K I N G M O V E S A S A N E W A G E N T !I ' V E H A D A H A R D T I M E P I C K I N G A C E R T A I N P I L L A R F R O M O U R P R I N C I P L E S T O R E C O G N I Z E O U L I . N O T O N L Y H A S S H E R E C E N T L Y S H O W N A M A Z I N G L E A D E R S H I P S K I L L S , B U T S H E A L S O C O N T I N U E D T O D R I V E W O N D E R F U L E X P E R I E N C E S W I T H O U R C U S T O M E R S A N D I N S P I R E H E R P E E R S ! A S H E R L 3 M A N A G E R , I F E E L E X T R E M E L Y F O R T U N A T E T O B E W O R K I N G W I T H H E R A N D K N O W T H A T I C A N C O U N T O N H E R . O U L I I S V E R Y K N O W L E D G E A B L E , H A S A C A N - D O A T T I T U D E , A N D A L W A Y S C H A L L E N G E S H E R S E L F T O B E T H E B E S T .I N M A Y , O U L I W O N T H E R E P L A C E M E N T P A R T I N C E N T I V E A N D W A S S O P R O U D T O R E P R E S E N T H E R T E A M A N D L E A D B Y E X A M P L E . O U L I H A S D E M O N S T R A T E D J U S T A B O U T A L L O F O U R P E O P L E ' S P R I N C I P L E S B U T A F E W T H A T C O M E T O M I N D A R E : R E L E N T L E S S C U S T O M E R F O C U S , B U I L D T H E B E S T T E A M , C O L L A B O R A T E E F F E C T I V E L Y , A N D I N N O V A T E & I M P R O V E . O U L I D E S E R V E S T O B E R E C O G N I Z E D F O R T H E H A R D E F F O R T S S H E P U T S I N T O H E R W O R K I N A D D I T I O N T O T H E P O S I T I V E I M P A C T S H E M A K E S . T H A N K Y O U O U L I F O R E V E R Y T H I N G Y O U D O < 3

Page 3

Elizabeth Rukamp E L I Z A B E T H I S A N I N T E G R A L P A R T O F T H E C A N A D A T E A M . S H E I S A C O N S U M M A T E P R O F E S I O N A L I N A L L O F H E R E X P E C T A T I O N S A S A N L 2 A N D B E Y O N D . S H E G O E S A B O V E A N D B E Y O N D O U R E X P E C T A T I O N S T O S U P P O R T O U R T E A M . O V E R T H E P A S T F E W M O N T H S E L I Z A B E T H H A S B E E N L E A D I N G T H E C A N A D A T E A M I N R E S U L T S B Y P U S H I N G H E R T E A M S C S A T A N D S M A R T S O L U T I O N S A B O V E T H E I R R E S P E C T I V E G O A L S . W I T H A L L T H E L E A D E R S H I P C H A N G E S T H A T H A V E H A P P E N E D O V E R T H E P A S T F E W M O N T H S , E L I Z A B E T H H A S S T E P P E D U P T O C O V E R O P E N C H A T C O V E R A G E S L O T S , W E E K E N D C O V E R A G E A N D O V E R A L L S U P P O R T I N G O F A L L T H E C A N A D A T E A M S W H E N E V E R P O S S I B L E . E V E N I N T H E F A C E O F S O M E C H A L L E N G E S T I M E S R E C E N T L Y W I T H H E R T E A M , I ' V E H A D S E V E R A L P E O P L E R E A C H O U T T O D E S C R I V E H O W G R E A T O F A P E R S O N S H E I S A N D H O W S U P P R O T I V E S H E H A S B E E N T H R O U G H S O M E O F T H E I R P E R S O A N L I S S U E S . E L I Z A B E T H I S L E A R N I N G E V E R Y D A Y B U T S H E I S A L W A Y U S W A N T I N G T O B E B E T T E R F O R H E R S E L F , F O R H E R T E A M A N D F O R W A Y F A I R . E L I Z A B E T H I S A H U G E A S S E T T O C A N A D A A N D W A Y F A I R , W E A R E G R E A T E F U L F O R H E R E V E R Y D A Y A N D L O O K F O R W A R D T O H O W M U C H M O R E S H E W I L L A C C O M P L I S H . Manager of theMonth

Page 4

Monia AntoineM O N I A S H O U L D N O T O N L Y B E N O M I N A T E D F O R M A N A G E R O F T H E M O N T H B U T A L S O " T H E M O S T L O V E D M A N A G E R A T W A Y F A I R " . I O F T E N R E C E I V E K U D O S F R O M H E R T E A M , S T A T I N G H O W M U C H T H E Y A P P R E C I A T E W O R K I N G W I T H H E R A N D H O W F O R T U N A T E T O H A V E H E R A S T H E I R L E A D E R . M O N I A N E V E R R U S H E S T O T A K E A D E C I S I O N W I T H O U T U N D E R S T A N D I N G T H E W H Y B E H I N D I T A N D C R E A T E S A S A F E E N V I R O N M E N T F O R H E R T E A M T O A S K Q U E S T I O N S A N D L E A R N F R O M T H E I R M I S T A K E S . W H E N D E A L I N G W I T H C H A L L E N G E S A N D R O A D B L O C K S , M O N I A H A S T H E B E S T A T T I T U D E A N D A L W A Y S T H E O N E T O S T E P U P A N D T A K E O N W H A T E V E R T A S K I S T H R O W N H E R W A Y . I N J U N E M O N I A W A S 1 0 0 % F O C U S E D O N I M P R O V I N G O U R C S A T P E R F O R M A N C E A N D W O R K E D T I R E L E S S L Y W I T H S D Q , R E V I E W E D A H I G H V O L U M E O F C A L L S T O U N D E R S T A N D G A P S , A N D P R O V I D E D C O A C H I N G S E S S I O N S T O T H E W H O L E F R E N C H T E A M . W H I L E D O I N G A L L O F T H I S M O N I A W A S A L S O H E L P I N G H E R T E A M W I T H E S C A L A T I O N W H E N C A R E W A S A V A I L A B L E F O R F R E N C H . M O N I A S U P P O R T E D T H E N E W H I R E T R A I N I N G T O H E L P O U R N E W M E M B E R S F E E L W E L C O M E D A N D A S S I S T W I T H A N S W E R I N G Q U E S T I O N S A S W E L L . T H E T E A M T R U L Y F E E L S T H E Y A R E S U P P O R T E D B Y H E R . T H A N K Y O U F O R A L L Y O U D O , M O N I A . Y O U A R E V E R Y A P P R E C I A T E D ! Manager of theMonth

Page 5

AMETHYST AWARDSShevoneese has consistently shown a standard for going above and beyond for our customers since joinging my team last year. Not only does she take the time to dig deep in every order she ensures to build a rapport with the customer that lasts long after she ends each call. Shevoneese ensures to create buy in for Wayfair with each customer contact. For Shevoneese going above and beyond is not something extra its a standard and it shows in her CSAT comments: I was beyond disappointed when the crib was opened damaged BUT also beyond impressed when a solution was offered and way fair proved beyond a shadow of a doubt that they stand behind their products All my big purchases will always go through wayfair I think the time you all take to hire compassionate customers service reps is what will continue to make Wayfair successful Because it makes you as customers want to come back and shop Shevoneese offered outstanding customer service She handled resolving my issue with expertise and ease I have never purchased something from Wayfair I am very happy with the quality and also with the help I was given when I called Very friendly and easy to talk to. Best customerservice I have had in a long time. Thank you!! Quick replies and a satisfactory outcome to my issue of damaged items.. I have not received the replacements but hoping all works out and they arrive safely. Customer service clerk was great easy to talk to and solved my issue Great customer service Shevoneese was very polite and helpful as I was quite frustrated and she answered all questions and provided a solution I love Wayfair and I will return as a customer especially since my issue was resolved satisfactorilythank you She was very curious abd professional and took care of problem Excellent customer service Very knowledgeable about process and problem resolution She was professional understanding and quickly resolved my dilemma This cs rep was awesome she helped me with the issue it was not resolved only due to the date as Monday the proper department will be open again Well done Shev I am so proud of how far you have come and I can't wait to see how far you go!Shevoneese Johnson-Tabios

Page 6

AMETHYST AWARDSYazid projects positive vibes to his team and our custumers. He is always looking to help and find the best solution. He has managed to maintain a perfect CSAT since January 2022 where he is still at 94% or even 100%. He always gets positive comments from his peers and also from consumers. Here are some examples that show it: Yazid took care of everything. He was very skilled in sorting out the situation and had it resolve quickly. I appreciate his help. Thank you! I was so upset about the parts coming in wrong and was not having a good day. Besides that its my birthday. Yazid made me feel very comfortable right away with getting things straightened out. He listened to the issue, he got right to the solution and replacement parts and I felt so much better right away. Very good person to work with! Hello it was a very positive experience for me often online shopping organizations care little about customer service but with you and through your words I felt understood and supported in a positive and personalized way. I want bring your attention to the professionalism of the latter his welcome, his politeness and his follow-up really impressed me Congratulations and thank you Yazid! He has so many good comments that I can't add all of them but he way deserve this recognization. Well done Yazid!!Yazid Gartite

June - Award Announcements

Page 1

Page 2

Page 3

Page 4

Page 5

Page 6

Page 7

Page 8