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Page - 1www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaeCurriculum VitaeJohn Troy1. Personal2. Education3. Training4. Interests5. Employment6. CompetenciesNovember2021John TroyGlobalEnterpriseArchitect Message

Page - 2www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 2www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae1.1 PersonalCover Letter1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies Dear Sirs,with reference to our recent discussions, please find this Cover Letter…and associated CV.My name is John Troy, and I live in Kerry, Ireland (see full address on the next page). I have worked in the IT industry for some 40+ years. Mostly in the areas of Enterprise Architecture, Solution Delivery (Projects), and Service Delivery (Support). I have worked in Retail, Industry, Government, Financial and Consultancyorganizations across the globe.I am very familiar with the Finance Service sector, having worked for 26 years within Zurich Financial Services, in the role of Chief Global Enterprise Architect. Subsequently I have worked for a number of Service/Solution providers, many of whom have had customers in Transport, Banking, Insurance, Asset Management, Retail, Utilities, Education etc…I have many years of experience with establishing processes and procedures, quality management, risk management, system assurance and IT/business operating models.I have provided Delivery Frameworks, and established “Centre’s of Excellence”, and “Technology Competence Centre’s”, in a wide variety of organizations.Also, I have had detailed involvement in mergers and acquisitions, outsourcing, and cloud technology.I hold a clean Irish Driving License, and have my own car

Page - 3www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 3www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae1.2 PersonalAddress: County KerryIrelandHave own car and Irish Driving licenceTelephone: +353 (0)87 143 7309 Email:john.troy.ecm@gmail.comEmployment:Permanent or ContractFull-time or Part-timeLocal or RemoteHome or OfficeSalary NegotiablePersonal1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies Watch Video

Page - 4www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 4www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae2. EducationBirmingham University, England, Degree in Business Management BHMRCVAS, Birmingham, EnglandO Levels – English Language, English Literature, Mathematics, Physics, Biology, Chemistry, Geography, and History.A Levels – Chemistry, Physics, English, and MathematicsEducation1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 5www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 5www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae3. Training• I have been the President of the IBM European Information Management User Group for 13 years.• I have been a member of the IBM Customer Advisory Board for 10 years, based in USA (made up of 10 of the largest multi-national companies in the Finance and Insurance sector).• I have also been a member of the ECM Product Technical Advisory Group for 10 years, (made up of 40 companies that use IBM Information Technology). We had a two-day conference each year just before the annual IBM Information Management event ‘Insight’, in the USA. This was to shape and influence IBM’s direction in terms of IT strategy and budget.• Architecture Management – TOGAF 9 (Abacus, Archimate, Planview, Zachman, etc..)• Project Management – SDM, Prince II, Catalyst, POLDAT, and ZPMF• Service Management – ITIL and ITSM• Quality Management – ISO-9001 and ISO-27001Training1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 6www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 6www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae4. Interests• All aspects of IT• Voluntary services via Kerry Volunteer Centre, such as meals-on-wheels within the Family Resource Centre Sneem.• Writing (had first book published 2017, second in 2019, three more to be launched 2022). This also included developing my own website www.cybrAIry.com to host these books.• Keep Horses, Cycling and General fitnessInterests1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 7www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 7www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.1 Employment – PwCEmployment - May 2021 – Nov 2021May 2021 – Nov 2021 PwCMulti-National Company of 180,000 employees.Focusing on IT Consultancy and AuditKey Achievements:• Phase 1 - Analysis and Design- Moving Credit Information Bureau to Cloud-Based Service, including assessment of 15 potential Service Providers.- Decoupling of 240+ Financial Institutions (Banks, Credit Unions, Mortgage, Providers, Finance Houses, etc..)- Creating Target Operating Model- Creating Implementation Plan• Phase 2 - Implementation- Build and Test Services- Implement and Run Services1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 8www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 8www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.2 Employment – OneFathomAboveEmployment - Oct 2019 – Nov 2021Oct 2019 – Nov 2021 OneFathomAboveUSA IT Company of just 40 staff – Focus on Consultancy, Development, Digital Transformation, Robot Process Automation, and Content Services Platforms.Job Title – Business / IT Data and Process Analyst Defined and implemented Process Automation and Management Information for Multi-National Insurance and Reinsurance company in Switzerland and the USA.Key Achievements:• Analyzed, designed, developed, and implemented solutions for automating Correspondence Management, Content Management, Workflow Processes, and Management Information (based on Microsoft Dynamics). • Implemented procedures, standards, policies, and guidelines for Architecture Management, Solution Delivery and Project Management, and Service Delivery and Management.• Worked closely with CEO and CTO of Multi-National Insurance and Reinsurance company in Switzerland and the USA.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 9www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 9www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.3 Employment – TechfoliaEmployment – Nov 2018 – Nov 2021 Nov 2018 – Nov 2021 TechfoliaSwiss/USA Start-up IT Company of just 5 staff – Focus on Architecture ToolsJob Title - Chief Delivery Officer. Defined and implemented Delivery Framework, Process Framework, and Architecture Framework. Working with a number of new customers in Switzerland and Germany.Key Achievements:• Developed, documented and implemented procedures, standards, policies, and guidelines for Service and Quality Management.• Implemented procedures, standards, policies, and guidelines for Architecture Management, Solution Delivery and Project Management, and Service Delivery and Management.• Worked closely with CEO and CTO as company is in its infancy. 1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 10www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 10www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.4 Employment – Rosslyn Data TechnologiesEmployment – May 2017 – July 2018May 2017 – July 2018 Rosslyn Data Technologies 1 of 2UK Start-up IT Company of 90 staff – Focus on Structured Data, Data Analytics, Data Mining, Financial Management, and HR. Job Title - Service Delivery Officer and Quality Manager. Managed Global Team of eight Support Analysts. Owned the ISO Accreditation process for ISO-9001 and ISO-27001N.B. Integritie were merged with Rosslyn Data Technologies in May 2017.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 11www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 11www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.5 Employment – Rosslyn Data TechnologiesEmployment – May 2017 – July 2018May 2017 – July 2018 Rosslyn Data Technologies 2 of 2Key Achievements:• Developed, documented and implemented procedures, standards, policies, and guidelines for Service and Quality Management.• Implemented procedures, standards, policies, and guidelines for Architecture Management, Solution Delivery and Project Management, and Service Delivery and Management.• Established and managed a team of eight Global Support Analysts.• Consolidated four existing Service Desk systems into a single solution.• Consolidated a number of systems i.e. eMail, teleconferencing, and Documentation Management, into single unified systems. • Worked with Executive Management and external consultants, on the ISO Accreditation process for both ISO-9001 and ISO-27001. Full Accreditation obtained for both standards in August 2017.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 12www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 12www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.6 Employment – IntegritieEmployment - Jun 2015 – May 2017 Jun 2015 – May 2017 Integritie 1 of 2UK Start-up IT Company of 80 staff – Focus on Un-Structured Data, Content Management, Cloud and On-Premise managed services.Job Title - Chief Delivery Officer. Established procedures, standards, policies, and guidelines for Architecture Management, Project Management, and Service Management over a six months period, with a three months implementation. In charge of a Team of three Project Managers and four Support Analysts. Established and implemented thirty two new processes across Sales, Design, Solutions Delivery (Projects), and Service Delivery (Support). Worked closely with the CEO, CTO, and CFO at a board level.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 13www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 13www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.7 Employment – IntegritieEmployment - Jun 2015 – May 2017 Jun 2015 – May 2017 Integritie 2 of 2Key Achievements:• Developed, documented and implemented procedures, standards, policies, and guidelines for Architecture Management, Solution Delivery and Project Management, and Service Delivery and Management.• Established and managed a team of three Project Managers. • Established and managed a team of four Support Analysts.• Worked closely on Master Service Agreement for the merger and acquisition of Integritie by Rosslyn Data Technologies.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 14www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 14www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.8 Employment – VegaEmployment - Nov 2014 – Apr 2016 Nov 2014 – Apr 2016 Vega 1 of 2US Start-up IT Company of 110 staff – Focus on Un-Structured Data, Content Management, Cloud and On-Premise managed services.Job Title - Chief ArchitectContract work via Vega for a multi-national Insurance Company ‘ACE’. Established procedures, standards, policies, and guidelines for Architecture Management, Project Management, and Service Management over an eight months period, with a six months implementation. This was in order to establish a Centre of Excellence, or Competency Centre, within ACE (now Chubb Insurance), specifically focused on Enterprise Content Management and Workflow.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 15www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 15www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.9 Employment – VegaEmployment - Nov 2014 – Apr 2016 Nov 2014 – Apr 2016 Vega 2 of 2Key Achievements:• Developed, documented and implemented procedures, standards, policies, and guidelines for Architecture Management, Solution Delivery and Project Management, and Service Delivery and Management.• Above mentioned procedures, standards, policies, and guidelines, were initially implemented within Europe, and then adopted across North America, South America, and Asia Pacific, within the four regional Data Centre’s of ACE • Established a ‘Centre of Excellence’ or ‘Competency Centre’ for Enterprise Content Management and Workflow within the European Headquarters of ACE in London. • Second contract for Vega working with LDS Church in Salt Lake City Utah from January 2016. Implementing FileNet 5 and Vega Unity.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 16www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 16www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.10 Employment – Zurich InsuranceEmployment - Feb 1989 – Mar 2015 Feb 1989 – Mar 2015 Zurich Insurance 1 of 3Multi-National Company of 65,000 staff. Focus on Financial Services, Insurance and Asset ManagementGlobal Chief Enterprise Architect for Zurich Insurance working in UK, Ireland, USA, Switzerland, Germany, Italy, Spain, Portugal, Austria, and Denmark.Started in 1989 as a Network System Programmer.1992 became Manager of Technical Support with a staff of 22 (UK-based role)1994 became a Technical Architecture Consultant (Global role).2004 became a Global Enterprise Architect covering multiple disciplines, i.e. Network, Communications, Content Management, Workflow, Electronic Mail, Security, Mainframe Systems, Client Server Systems, Application Development, etc…2013 became Global Chief Enterprise Architect for Global Shared Services. Managing team of 8 Global Enterprise Architects1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 17www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 17www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.11 Employment – Zurich InsuranceEmployment - Feb 1989 – Mar 2015 Feb 1989 – Mar 2015 Zurich Insurance 2 of 3Key Achievements:• Managed Projects across Europe for rationalization of Wide Area Network, Local Area Networks, Desktop Telephony, Mobile Telephony, and Remote Access Services.• Managed Global implementation and deployment of electronic mail for 65,000+ employees.• Established and managed Service Delivery team of 12 staff for Global email environment.• Managed Global development and deployment of Enterprise Content Management and Workflow of 32 separate, but fully integrated, systems.• Established and managed Centre of Excellence of 62 staff for Enterprise Content Management and Workflow, Including Architecture, Solution Delivery (Projects), and Service Delivery (Support).1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 18www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 18www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.12 Employment – Zurich InsuranceEmployment - Feb 1989 – Mar 2015 Feb 1989 – Mar 2015 Zurich Insurance 3 of 3Key Achievements: (continued…)• Managed Outsourcing project of all desktop and laptop PC’s and Helpdesks across Europe USA, and Asia Pacific. Initially this was to IBM for first three years and subsequently to CSC.• Managed Outsourcing project for 3,000+ Application Development staff to CSC.• Managed USD Outsourcing of European and Voice and Data systems for eight countries liaising with five Major Suppliers i.e. IBM, AT&T, BT, Vanco, and Equant. Contract went to Equant (now Orange Business Services).• Managed Outsourcing project for Enterprise Content Management and Workflow. • Managed USD Outsourcing of all Global Data Centre’s in Europe and USA to IBM and CSC.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 19www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 19www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.13 Employment – Birmingham City CouncilEmployment - Sep 1979 – Feb 1989 Sep 1979 – Feb 1989 Birmingham City CouncilComputer Operator and Team Leader – 1979-1983Senior Systems Programmer – 1983-1987Technical Support Manager – 1987-1989Key Achievements:• Implemented mainframe CICS and IMS transactional Systems, established Wide Area Networksupporting 86,000 users• Ran multiple projects with both small and large teams.• Detailed knowledge of IBM, ICL, UNIVAC, and Honeywell systems.Operations and Project Management, as well as IT Training Manager1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 20www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 20www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae5.14 Employment – Fort DunlopEmployment - Sep 1978 – Sep 1979 Sep 1978 – Sep 1979 Fort DunlopSenior Computer OperatorKey Achievements:• Detailed knowledge of IBM and UNIVAC systems.Data Preparation as well as shift operation1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 21www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 21www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae6.1 CompetenciesAdditional Information Competencies - 1 of 2• Enterprise Architecture• My 40+ years in IT has been heavily focused on Enterprise Architecture - Processes, Procedures, Disciplines, Standards, and Tools. I have managed Global Teams of Architects across Infrastructure, Applications, and Solutions.• Infrastructure Managed Service experience• Managed Services for Infrastructure (IaaS – Infrastructure as a Service), Platform (PaaS – Platform as a Service), and SaaS (Software as a Service).• Infrastructure can be OnPremise i.e. physically installed within the client’s own premises• Infrastructure can be Cloud-based i.e. physically installed within the Cloud services operated by Integritie/Rosslyn at Red Station, Dimension Data, and Microsoft.• Infrastructure includes most hardware server models, storage devices, and peripherals, including but not limited to IBM, Dell, HP, Sun, Compaq, Cisco, EMC servers and storage devices. • Email migrations were part of the services provided one example would be for the PIH Hospital of 12,000 doctors and consultants migration from Exchange 2007 to Exchange 2014, and moved over 100 million eMails and associated attachments, into the latest FileNet repository for Search and eDiscovery, as well as defensible disposal.• Managing Projects / Support• Whilst at Zurich I established a 12-person helpdesk for eMail and Communications for a European network of 35,000 users, I also established a Centre of excellence of 30 staff for Global Enterprise Content Management.• Whilst at Vega I established a Technology Competence Centre for ACE insurance with policies and procedures for Project Management and Operations Support including Helpdesk Service Delivery.• Whilst at Integritie I established a Delivery organization of 4 Project Managers for Solution Delivery and 4 Support Analysts for Service Delivery (Helpdesk).• With the merger of Integritie with Rosslyn the Project Team grew to 7 Project Managers and the Support Team grew to 7 Support Analysts.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies

Page - 22www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum VitaePage - 22www.cybrAIry.com/Aboutjohn.troy.ecm@gmail.comCurriculum Vitae6.2 CompetenciesAdditional InformationCompetencies - 2 of 2• Start-up companies• Worked with four start-up companies for one year each. Developed and implemented processes and procedures for Architecture, Solution Delivery (Projects), and Service Delivery (Support) for all four companies and their customers.• Size companies / clients• Whilst Zurich was a multi-national company of 65,000 employees, Vega, Integritie, and Rosslyn each had less than 100 staff. Vega (100), Integritie (80), Rosslyn (90) and Techfolia (5), and had hundreds of clients ranging through small, medium, and large. So, I am used to dealing with clients and customers of all shapes and sizes and widely varying requirements.• Infrastructure Technologies• Technologies included software tools such as Remedy, Peregrine, Jira, Symantec, New Relic, Manage Engine, Tivoli Storage Manager, Veeam, etc… and hardware included Mainframes, Mid-Range, Wide Area Networks, Local Area Networks, Desktops, Mobile devices, and Telephony, based largely around IBM, Dell, HP, Sun, Compaq, Cisco, EMC servers and storage devices. • People Management• In my IT career to date I have managed teams ranging from 4 staff to over 80 staff, across Operations, Architecture, Solution Delivery (Projects), and Service Delivery (Support). Teams have been both direct local teams, and virtual remote teams.• I have worked in many geographies i.e. UK, USA, Ireland, Switzerland, Germany, Spain, Italy, Denmark, Portugal, Austria, and India, with multi-national and multi-cultural teams.• Managed relationships with Internal and External Customers, Partners, and Suppliers.1. Personal 2. Education 3. Training 4. Interests 5.Employment 6. Competencies