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TOOLKITTOOLKITintegrationRESOURCES + GUIDANCE FOR LEADERS Message

CONTENTSCONTENTSClick directly on the section you'd like toread, or tab through the booklet page bypage! To return to this Table of Contents, clickon the in the corner of each page.Change Management Benefits of Becoming EnsembleAssociate SatisfactionConversation GuidancePrior Integration TestimonialsHelpful Resourcestable of

1Prepare Your Team for the ChangeExemplify a positive attitude about theintegration and its benefits, demonstratingcommitment and enthusiasm, which caninspire similar responses from your team.2Communicate the Vision + StrategyYou play a crucial role in articulating thevision clearly, communicating how the teamwill align with the organization's values, andmodeling the behaviors you wish to see.3Implement the IntegrationSet the standard by showing commitment tochanges and inspiring team participation.Acknowledge and celebrate achievements toboost motivation and demonstrate supportfor the integration.4Embed Changes into the Team Embrace these changes by personallyadopting the new values and practices,ensuring they become a vital part of theteam's culture.5Review and AnalyzeEmbrace feedback and be ready to adjustyour strategies based on your insights,demonstrating a commitment to continuousimprovement.MANAGEMENTMANAGEMENTAs a leader, understanding change management is essentialfor guiding your team through the integration process. Properpreparation aligns everyone, creates a safe environment, andmotivates the group toward a common goal.changePlease avoid saying: “Ensemble says we have to do it this way.”Framing Ensemble as a distinct entity rather than the team's new employer creates a negative atmosphere. We are allpart of Ensemble! Need more tips? Click here.Want to learn more about Change Management? Take our eLearning here.

BECOMING ENSEMBLEBECOMING ENSEMBLEbenefits of Integration can be a challenging period filled with uncertainties for both you and yourteam. It's beneficial to keep in mind the numerous advantages of being part of Ensemblewhile continuing to collaborate with the familiar facility you’ve always worked for.Career growth in hospitals can be limited due to few promotions, often leading to lateral moves. In contrast, Ensembleoffers ample opportunities for advancement and emphasizes promoting from within.Working at a Revenue Cycle Management company like Ensemble means your challenges are deeply understood. Thefocus is on supporting your team, and you are valued more than in a hospital setting.Our primary focus is you. We dedicate a significant amount of time to providing a variety of support and resources fromteams across the organization, ensuring that you have everything you need to succeed.It is uncommon for hospitals to offer bonuses to staff. At Ensemble, every employee is eligible for a bonus!Ensemble provides diverse training and educational opportunities on new processes, insurance intricacies, andhealthcare guidelines, along with developmental courses throughout the year. Additionally, the annual EDGE Conferenceoffers excellent learning experiences.Growth OpportunitiesContributions are ValuedSupport + ResourcesGenerous Incentive PlanEducation + Development

SATISFACTIONSATISFACTIONassociate Engaged associates are critical to a team’s success. That’s especially true during anintegration — when associate involvement can quickly make the difference betweensuccess and failure.Lead by ExampleCulture can provide a competitiveadvantage, and leadership behaviorduring integration can significantlyimpact it, as associates andstakeholders will closely observethese actions.OvercommunicateGallup identified a communication gap betweenleaders and employees, with leaders feeling they'veshared enough information while employees seekmore clarity on their roles and the team's future.Regular updates and openness to questions canenhance associates’ sense of security.Engage with Departing AssociatesLeaders often overlook departing associates, butthese individuals are crucial for a smoothtransition. Without support, they can negativelyaffect team morale and the company's reputation.Treating them with kindness and respect can helpmaintain a positive atmosphere.Involve the TeamCreating a transition team of associatesimproves project management andanalytical skills. Working withindividuals from different corporatecultures towards a common goal offersvaluable teamwork experience. Thissetup also gives associates a chance topresent their ideas to leaders, whichthey might not usually have.EmpathizeAssociates respond better to leaders who showempathy, especially during critical moments likean integration. However, many leaders focus toomuch on the bigger picture and neglect thisneed. Empathetic leaders can motivate theirworkforce during challenging times.

GUIDANCEGUIDANCEconversationEngaging in discussions about integration can sometimes be challenging.Utilize these tips to arm yourself with the necessary tools, allowing you toapproach these conversations with confidence and obtain practical answers.BEFORE THE CONVERSATION DURING THE CONVERSATION AFTER THE CONVERSATIONPrepare and Prioritize QuestionsGroup similar questions together for clarity and focus. Start with high-priority questions about expectations,resources, and timelines.Understand Team Sentiment Collect feedback from team members about theirconcerns, capacity, and uncertainties. Highlight specific challenges or successes to give yourquestions more context. Frame the Discussion PositivelyAcknowledge the opportunity for growth or contribution,but emphasize the importance of ensuring the team’ssuccess. Set the ToneOpen with a supportive statement like, “I want to ensureour team is well-positioned to contribute effectively whilemanaging these changes smoothly.”Be Direct but Diplomatic Use clear, open-ended questions that invite discussion.For example, “Can we discuss how we’ll prioritize currentand new responsibilities to avoid overburdening theteam?”Showcase the Team’s Commitment Reinforce the team’s willingness to step up but tie it topractical needs: “The team is eager to contribute butwould benefit from additional training or resources tomeet the new targets effectively.” Listen ActivelyPay attention to both verbal and non-verbal cues fromthe leader. Use follow-ups like, “Can you elaborate onhow we’ll handle X?”Summarize AgreementsRecap key takeaways and agreed-upon actions toensure alignment: “To confirm, we’ll receive training by[date], and I’ll provide updates on progress every twoweeks.” Communicate with the Team Share updates transparently to build trust anddemonstrate advocacy. Follow UpCheck in with your leader regularly to provide updates,ask additional questions, or seek further clarificationas changes unfold. Understanding what to ask and how to articulate your questions can be difficult! Looking for additionaltips? Click here.

TESTIMONIALSTESTIMONIALSSometimes, simply knowing that someone else has navigated theintegration process—facing all the challenges, acquiring new knowledge,and dealing with uncertainty—can provide reassurance that there is apositive outcome waiting at the end of the journey.prior integrationBarbara WhiteheadDirector II, Patient AccessHeather MckinleyDirector I, Patient AccessSarah GoadDirector II, Patient AccessErin HancockRegional Manager, Experience TeamClick on the playbutton for atestimonial!

RESOURCESRESOURCEShelpfulEnsemble offers a wealth of resources designed to support you, not onlyduring the integration process but also throughout your journey as a leader.Ensemble’s intranet provides links and guidelines for accessing Workday, submitting ITrequests, ensuring compliance, and much more.TEDI- The Ensemble Difference IntranetOperational Program Development (OPD) is responsible for the management of supportprograms in various areas of Ensemble.Operational Program DevelopmentThe Learning and Development team is responsible for empowering employees’ growthand developing their knowledge, skills and capabilities to drive better businessperformance. Learning + DevelopmentThe Experience Team offers you behavioral training, valuable resources, and patientsatisfaction scorecards to help ensure that you deliver the best possible experience foryour patients.Experience TeamClick on each sectionfor a link!

TEAMTEAM experienceExperienceTeam@EnsembleHP.comExperience Team TEDI SiteExperience Team Request FormContactus today!