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MonthlyNewsletterNOVEMBEREDITION
Enjoy our monthly newsletter Announcing Award Winners & So Much MoreWELCOMEWELCOMEWe want to hear from YOU! Based on feedback from the Voice Survey, we continue to seek outopportunities to improve the communication flow in the Organization andwe are excited to share our next avenue to provide feedback, ask a questionor celebrate something. Using this Google Form, you can submit anything that you want to share -->The "Good" and "not so good" that you want to communicate with SeniorLeadership. We look forward to the opportunity to hear from you in this forum!
Table ofContentsPage # 4Page # 4Leadership MessagePage # 6Page # 6Award RecognitionPage # 7Page # 7Leadership CornerPage # 8Page # 8Community PagePage # 9Page # 9WayhealthyPage # 10Page # 10Page # 11Page # 11Recipe of the MonthClosingPage # 5Page # 5Team Recognitions
Team, What a past few weeks it’s been! A huge thank you toeach of you as we’ve come together as a team tonavigate just about everything peak can throw at us.I’ve been floored by the way that you all havesupported one another, from sharing best practices andanswering questions to sending the most hilariousgiphys in team chats. I really need to step up my game! I’m going to take a bit of a different approach to thenewsletter this month--excited to recognize our awardwinners after this--but first we’ll be taking a page fromthe Friday Gratitude playbook with shout-outs andkudos for the full team. These quotes from customerscapture just a small portion of the amazing work youall do every day to bring joy to those who shop with us.I’m incredibly proud of each of you! CharlieLeadership MessageLeadership Message
Lisa Bemis - “Lisa B. excels at customer service! She is quick to respond, kind, and she scheduled aprompt delivery date for a replacement item.” Sabrina Briggs - “Sabrina was wonderful. She understood what I needed and got it to happen. Verypleased and makes me want to continue using Wayfair.” Emalyn Chambers - “Emalyn was courteous and quickly helped to clarify the status of my order.Was a very pleasant experience.” Raiden Dotson - ”Raiden was very professional yet personable. he returned my item quickly andmade everything very easy. Thank you!!” Danett Dyer - “Very good, and fast at assisting me. It was easy to chat with her, and she understoodwhat I was trying to say. Very reliable.” Chelsea Grisso - “Chelsea was extremely helpful and courteous. She took the time to address myissue and questions in a thoughtful and personable manner. I am very pleased with the high qualityof customer service that I received today and with Wayfair's commitment to its customers. ThankYou!” Shelby Rodriguez - “They solved my problem fast and with a very friendly attitude. This is why Ilove Wayfair!” Neikka Smith - “Neikka S. resolved my issue quickly and she was SO pleasant, helpful, andinformative!! Thank you!!” Janay Stevens - “Janay was incredibly helpful, and was understanding. Could not have asked for abetter experience after a frustrating initial purchase!” James Vick - “It was great. The person addressed my question and was able to resolve the issue. Iam happy with the outcome. He indicated I was going to received a replacement of the damage itemwhich it made me happy.” Kas Waldron - “I love how you made me laugh at the end of our conversation and being 9 monthspregnant is very tiring and im very exhausted but it was momentarily gone with your comment.Thank you so much Kas”Team RecognitionsTeam Recognitions
Janay StevensAmethyst AwardAmethyst AwardJanay has consistently pushed herself out of hercomfort zone to try different conversationbuilding behaviors with customers. Learning totrust the process isnt always easy but Janaycontinues trust and think outside of the box. Thisresulted in Janay having a 14% INCREASE inPSCAT from September to October.
Let's Talk About The STAR Method!! What is the STAR Method? The STAR method is a structured manner of responding to a behavioral-based interviewquestion by discussing the specific situation, task, action, and result of the situation youare describing. Is the STAR Method effective? Have you ever found yourself giving a long-winded, rambling interview answer? Then yes,you will absolutely benefit from learning the STAR interview method. It's been around foryears and it's one of the best tricks to effectively deliver a concise and compellinginterview answer.I know, it can be a bit confusing! Let's see it in action. This video by Richard McMunn, from the interview training website PassMyInterview.com will further assist you with understanding this great interview method by: Explaining the STAR method and how to use it to answer difficult behavioral questions Provide a list of possible behavioral questions you may encounter in interviews Give several examples of top-scoring answers to help you succeed Leadership CornerLeadership Corner
Community PageCommunity PageVirtual VolunteeringVirtual VolunteeringInterested in learning more aboutvirtual and in-person volunteeropportunities? Visit the Virtual Volunteering Toolkitfor more information and involvementideas.
WayhealthyWayhealthyLife WorksLife WorksJoin LifeWorks Today! Designed to help you and your family with all of life's questions, issues,and concerns. LifeWorks offers support with mental, financial, physical,and emotional well-being 24/7/365. Through LifeWorks, you have accessto a range of services, including expert tips and strategies, suggestedresources and referrals, as well as a wealth of online articles, toolkits, andmore! Anytime, anywhere, someone is ready to talk to you. Want to find out more? Visit our webpage.
Recipe of the MonthRecipe of the MonthZuppa Toscana6 oz. bacon, chopped1 lb. Italian Sausage, The "Hot" variety1 head garlic, 10 large cloves, peeled &minced or pressed1 medium onion, finely diced4 cups chicken broth/stock, (32 oz.) Directions:In a large pot or dutch oven (5.5 qt), over medium-high heat, add chopped bacon and sauté until browned(5-7 mins). Remove bacon to a paper-towel lined plate and spoon out excess oil, leaving about 1 Tbsp oil inthe pot. Add Italian sausage, breaking it up with your spatula and sauté until cooked through (5 min). Remove topaper towel lined plate. Finely dice onion and add to the pot. Saute 5 min or until soft and golden then add minced garlic and saute1 min. Add 4 cups broth and 6 cups water, and bring to boil. Add sliced potatoes and cook 13-14 min or untileasily pierced with a fork. When potatoes nearly done, add chopped kale and cooked sausage and bring everything to a light boil. Stir in 1 cup cream and bring to boil. Season to taste with salt and black pepper then remove from heat.Garnish with bacon and grated parmesan.6 cups water, (48 oz.)5 medium russet potatoes, peeled & choppedinto 1/4" thick pieces1 kale bundle, stripped and chopped (6 cups)1 cup whipping creamSalt and black pepper to taste Ingredients:Parmesan Cheese, Optional Shared by: Giselle Wainwright - Service Team 5 (Flex) Have a recipe you love? Share it with us HERE to be featured in an upcoming newsletter
Made it this far!? We have a surprise for you. Click HERE to answer a trivia question for achance to win a prize.Thanks for Reading!Thanks for Reading!