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We are rooted in a far reaching vision that calls upon the organization to reach for a higher standard of service excellence in pursuit of that mission: Sacred Heart Rehabilitation Center will provide the best outcome driven, evidence based, cost effective behavioral health care in North America. As we pursue that vision, we remain committed to the following core values: Integrity: We adhere to the highest standards of ethical and professional conduct. Accountability: We accept and uphold our full responsibility to our clients, community, staff and organization. Customer Service: We will relentlessly focus on identifying and serving the needs of our customers. Diversity: We will honor, nurture and respond to the differences inherent in a multicultural society. Welcome SACRED HEARToffers a broad continuum of top quality behavioral health, recovery support and wellness services since 1967. Services are provided by a knowledgeable multidisciplinary team that includes both licensed/ credentialed clinicians and staff. WE BELIEVE THAT EVERY INDIVIDUAL, SHOULD HAVE THE RIGHT CARE, AT THE RIGHT TIME, AND IN THE RIGHT SETTING. -THE SACRED HEART WAY

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We believe that each of our clients, regardless of financial status, should have the right care, at the right 4me, and in the right se[ng. At Sacred Heart, we believe that addic4on to drugs and/or alcohol is a progressive disease that affects not only the addicted individual but also those with whom he or she interacts, par4cularly friends and family. We believe addic4ons are treatable through a comprehensive course of professional therapy, educa4on, and support, individually tailored to the needs of each client served and his or her family. All our services blend professional therapeu4c techniques with the principles and prac4ces of the 12- step self-help movement. The services of Sacred Heart are rooted in the following principles: • Sacred Heart is an inclusive provider of services and aZempts to remove financial, cultural, racial, ethnic, gender, age, lifestyle, or other irrelevant barriers to any individual receiving the treatment he or she needs. • The principles of honesty and personal responsibility are essen4al founda4ons for las4ng recovery and must be modeled by staff and accepted by clients. • The individual path to recovery begins with the acceptance of the disorder and a desire to change the behaviors associated with it. • Recovery is personal, and each client’s personal plan for recovery must reflect his or her individuality. • The readiness of each client for the changes necessary for las4ng recovery must be recognized and become an integral part of his or her personal plan for recovery. • Addic4on is a disease with a variety of symptoms, such as denial, shame, displacement, resistance, and relapse, and these symptoms must be managed clinically, not puni4vely. • Family members, significant others, and/or loved ones should be involved in each client’s personal plan for recovery as appropriate to the client’s specific circumstances. • Sustained recovery requires a course of therapy that encompasses mul4ple levels of care provided in mul4ple treatment se[ngs. • Peer support and gra4tude are essen4al parts of sustained recovery, and Alumni of Sacred Heart in sustained recovery and their respec4ve family members will be encouraged to provide such support to current clients and family members. All services must be provided within a trauma-informed culture based on safety, collabora4on, trustworthiness, choice, and empowerment for all people employed or served by this organiza4on.

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CEHR is free, easy to use, confidential and available wherever you have internet access. You and your authorized representative can setup an account to access your own health information. CEHR allows you to: Check on your lab results View upcoming appointments Sign documents View current medications, diagnosis, vitals and allergies Send messages to your healthcare provider Download or email your health data to another healthcare provider To create and account and access your information, visit www.mycehr.com. You will need your case number and a PIN to create an account. Please contact staff to receive this information. If you have any questions or need assistance please contact your healthcare provider.

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src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Light_m2_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: MyriadPro-Semib_m4_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Semib_m4_bv-325be797-.woff?_cbt=1782761320") format("woff"); } NOTES __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________ __________________________________________________________________________________________________________

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url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/ArialMT_l9_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: MyriadPro-Regul_jw_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Regul_jw_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Client Resource Directory | 2026 | Client Resource and Support Guide Federal, State, Community, SDOH, Treatment, Rights, Health, Recovery, Technology, and Glossary Resources Resources are available to print upon request. Residential clients may ask staff for printed copies or staff-assisted access because personal phone, internet, or QR access may be restricted during treatment. Outpatient clients and family and friends may use the websites directly or ask staff for assistance. For emergencies, call 911. Sacred Heart QR Resource Page: https://www.sacredheartcenter.com/qr-resources.html Immediate Help and Crisis Resources Resource Phone Website Use / Topic Emergency 911 Call 911 Medical emergency, danger, fire, violence, or immediate safety emergency. 988 Suicide & Crisis Lifeline Call/text 988 https://988lifeline.org/ 24/7 crisis support for suicide, mental health, substance use, emotional distress. 988 Veterans Crisis Line Dial 988, press 1; text 838255 https://www.veteranscrisisline.net/ Veterans, service members, National Guard/Reserve, and supporters. SAMHSA National Helpline 1-800-662-HELP (4357); TTY 1- 800-487-4889 https://www.samhsa.gov/find- help/helplines/national-helpline Treatment referral and information for mental health and substance use. Michigan 2-1-1 Dial 2-1-1 https://mi211.org/ Food, housing, utilities, transportation, health care, crisis, disaster, and social needs. Poison Help 1-800-222-1222 https://poisonhelp.hrsa.gov/ Poison exposure, medication poisoning, household products, bites/stings, accidental ingestion.

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format("woff"); } SACRED HEART Sacred Heart | Client Resource Directory | 2026 | Treatment, Recovery, and Substance Use Resources Resource Phone Website Use / Topic Sacred Heart QR Resource Page Ask staff for help or use website https://www.sacredheartcenter.com/q r-resources.html Sacred Heart client resources, booklets, technology guides, rights resources, medication education, and links. FindTreatment.gov 1-800-662-HELP (4357) https://www.findtreatment.gov/ Federal treatment locator for mental health and substance use treatment services. MDHHS SUD Resources / MiSUD Locator Ask staff or call 2-1-1 https://www.michigan.gov/opioids Michigan SUD treatment, recovery, harm reduction, naloxone, and statewide resources. SAMHSA Evidence- Based Practices Resource Center 1-800-662-HELP (4357) https://www.samhsa.gov/resource- search/ebp Federal evidence- based practice resources. SAMHSA National Helpline 1-800-662-HELP (4357) https://www.samhsa.gov/find- help/helplines/national-helpline Treatment referral and information for individuals and family members. Behavioral Health Home Directory (MDHHS) Dial 2-1-1 or ask staff to print https://www.michigan.gov/mdhhs/- /media/Project/Websites/mdhhs/Fold er1/Folder101/Behavioral_Health_Ho me_Directory_705886_7.pdf Michigan Behavioral Health Home provider directory by region. Medication Education, Overdose Prevention, and Harm Reduction Resource Phone Website Use / Topic MedlinePlus Drug Information Use website or ask staff to print https://medlineplus.gov/druginformati on.html Prescription and over- the-counter medication information. Methadone - MedlinePlus Use website or ask staff to print https://medlineplus.gov/druginfo/med s/a682134.html Methadone medication information, risks, side effects, storage, and warnings. Buprenorphine - MedlinePlus Use website or ask staff to print https://medlineplus.gov/druginfo/med s/a605002.html Buprenorphine medication information, risks, side effects, storage, and warnings. Naltrexone - MedlinePlus Use website or ask staff to print https://medlineplus.gov/druginfo/med s/a685041.html Naltrexone medication information, risks, side effects, and when to call a doctor.

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{ font-family: MyriadPro-Regul_jw_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Regul_jw_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Client Resource Directory | 2026 | Resource Phone Website Use / Topic FDA Medication Guides 1-888-INFO-FDA (463-6332) https://www.fda.gov/drugs/drug- safety-and-availability/medication- guides FDA medication guides and patient labeling. CDC Naloxone / Reversing Overdose 911 for emergency overdose https://www.cdc.gov/overdose- prevention/reversing- overdose/index.html Naloxone, overdose recognition, overdose response. SAMHSA Harm Reduction 1-800-662-HELP (4357) https://www.samhsa.gov/substance- use/harm-reduction Harm reduction principles and federal resources. Rights, Complaints, Grievances, Appeals, and PIHP/State Contacts Resource Phone Website Use / Topic Sacred Heart Recipient Rights 810-392-2167 x1319 https://www.sacredheartcenter.com/q r-resources.html Recipient rights process, complaint access, and Sacred Heart rights resources. LARA/SUB-504 Recipient Rights Complaint Form Ask Program Rights Advisor for a printed form https://www.michigan.gov/lara/- /media/Project/Websites/lara/healthsy stemslicensing/Folder11/SA_Recipie nt_Rights_Complaint_Form__Instruc _SUB-504.pdf Official Michigan recipient rights complaint form. LARA/BCHS SUD Complaint Information 517-241-1970 https://www.michigan.gov/lara/bureau -list/bchs/file-complaint/substance- use State complaint information and current LARA forms. LARA/BCHS State Licensing Section 517-241-1970; Fax 517-241- 3354 https://www.michigan.gov/lara/bureau -list/bchs/substance-use-disorder- licensure/panel-main/contact- us/contact-lara-bchs-sud-state- licensing-section State SUD licensing contact; email bchs- statelicensing@michig an.gov. MDHHS Recipient Rights Information Use website or ask staff https://www.michigan.gov/mdhhs/kee p-mi- healthy/mentalhealth/drugcontrol/welc omecontent/recipient-rights Michigan recipient rights information for SUD treatment services. MCCMH Recipient Rights 855-996-2264 https://www.mccmh.net/recipient- rights/ Macomb CMH customer/recipient rights information. OCHN Due Process / Appeals 248-858-1210 https://www.oaklandchn.org/informati on-hub/due-process/ Oakland PIHP grievance, appeal, and due process resources. DWIHN Grievance and Appeals 888-490-9698 https://www.dwihn.org/customer- service/member-resources/grievance- appeals Detroit Wayne grievance and appeals resources. MSHN Appeals and Grievances 844-405-3094 https://midstatehealthnetwork.org/con sumers-resources/customer- services/appeals-and-grievances Mid-State Health Network grievance and appeal resources.

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src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/ArialMT_k7_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: MyriadPro-Regul_jw_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Regul_jw_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Client Resource Directory | 2026 | Resource Phone Website Use / Topic Region 10 Customer Handbook 888-225-4447 https://www.region10pihp.org/service s-and-supports/customer-handbook/ Region 10 customer handbook, grievance, and appeal resources. NorthCare Customer Service Resources 888-333-8030 https://northcarenetwork.org/custome r-service/customer-service-resources/ NorthCare customer service, rights, grievance, and appeal resources. SWMBH Member Documents 800-890-3712 https://www.swmbh.org/members/me mber-documents-from-swmbh/ Southwest Michigan Behavioral Health member handbook and resources. CMHPSM Customer Services 855-571-0021 https://www.cmhpsm.org/customers CMH Partnership of Southeast Michigan customer service resources. Northern Michigan Regional Entity 231-487-9144; Access 800-834- 3393 https://nmre.org/recipients/guide-to- services Region 2 PIHP guide to services, customer service, rights, grievance, appeal, and service resources. Lakeshore Regional Entity 800-897-3301 https://www.lsre.org/for-people-we- serve/customer-services/customer- service-documents Region 3 PIHP customer service documents, grievance, appeal, and member/customer resources. PIHP Member/Customer Guide - Region 1 NorthCare Network 888-333-8030 https://northcarenetwork.org/downloa ds/customer-service/customer- service-handbook.pdf NorthCare customer service handbook/member guide. PIHP Member/Customer Guide - Region 2 Northern Michigan Regional Entity 231-487-9144; Access 800-834- 3393 https://nmre.org/recipients/guide-to- services NMRE guide to services/member resources. PIHP Member/Customer Guide - Region 3 Lakeshore Regional Entity 800-897-3301 https://www.lsre.org/for-people-we- serve/customer-services/customer- service-documents LRE customer service documents and member/customer resources. PIHP Member/Customer Guide - Region 4 Southwest Michigan Behavioral Health 800-890-3712 https://www.swmbh.org/members/me mber-documents-from-swmbh/ SWMBH member documents, customer handbook, rights, grievance, and appeal resources. PIHP Member/Customer Guide - Region 5 Mid- State Health Network 844-405-3094 https://midstatehealthnetwork.org/con sumers-resources/customer- services/handbook MSHN handbook/member guide.

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PIHP Member/Customer Guide - Region 7 Detroit Wayne Integrated Health Network 888-490-9698 https://www.dwihn.org/customer- service/member-resources DWIHN member resources, member handbook, rights, grievance, and appeal resources. PIHP Member/Customer Guide - Region 8 Oakland Community Health Network 248-858-1210 https://www.oaklandchn.org/informati on-hub/due-process/ OCHN due process, grievance, appeal, and member/customer resources. PIHP Member/Customer Guide - Region 9 Macomb County CMH 855-996-2264 https://www.mccmh.net/recipient- rights/ MCCMH recipient rights and member/customer resources. PIHP Member/Customer Guide - Region 10 Region 10 PIHP 888-225-4447 https://www.region10pihp.org/service s-and-supports/customer-handbook/ Region 10 customer handbook, rights, grievance, and appeal resources. Privacy, Confidentiality, Language Access, and Accessibility Resource Phone Website Use / Topic Sacred Heart Notice of Privacy Practices Ask staff for printed copy https://www.sacredheartcenter.com/q r-resources.html Current Sacred Heart NPP and privacy resources. HHS Office for Civil Rights - HIPAA 1-800-368-1019; TDD 1-800-537- 7697 https://www.hhs.gov/hipaa/index.html Federal HIPAA privacy rights and complaint information. HHS OCR Complaint Portal 1-800-368-1019 https://ocrportal.hhs.gov/ocr/smartscr een/main.jsf Federal civil rights/HIPAA complaint submission. SAMHSA 42 CFR Part 2 Information Use website or ask staff to print https://www.samhsa.gov/about- us/who-we-are/laws- regulations/confidentiality-regulations- faqs Federal SUD confidentiality information. Sacred Heart LEP / Language Access Notice Ask staff for interpreter help https://www.sacredheartcenter.com/q r-resources.html Language access and interpreter notice/resources.

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Local Health Departments Resource Phone Website Use / Topic Michigan HIV/STI Hotline 1-800-872-2437 https://misexualhealthinfo.com/ Michigan HIV/STI information and online chat. MDHHS HIV & STIs 101 1-800-872-2437 https://www.michigan.gov/mdhhs/kee p-mi-healthy/chronicdiseases/hivsti Michigan HIV/STI education and testing information. MDHHS Find HIV & STI Services Call 2-1-1 or HIV/STI Hotline https://www.michigan.gov/mdhhs/kee p-mi- healthy/chronicdiseases/hivsti/find- hiv-and-sti-services-in-your-area Michigan HIV/STI service locator. Michigan 2-1-1 HIV/STI Services Dial 2-1-1 https://mi211.org/HIV-STI-Services HIV/STI testing, treatment, and prevention resource navigation. MDHHS Local Health Department Map Call 2-1-1 or ask staff to locate county office https://mdhhs-pres- prod.michigan.gov/LocalHealthDepart ments/LocalHealthDepartments.html Current local health department contacts by county. CDC PrEP Information 1-800-CDC- INFO (232-4636) https://www.cdc.gov/hivnexus/hcp/pre p/index.html HIV prevention medication information. CDC PEP Information 1-800-CDC- INFO (232-4636) https://www.cdc.gov/hivnexus/hcp/pe p/index.html Emergency HIV post- exposure prophylaxis information. MedlinePlus HIV PrEP and PEP Use website or ask staff to print https://medlineplus.gov/hivprepandpe p.html Plain-language PrEP/PEP information. Pregnancy, Parenting, Breastfeeding/Chestfeeding, Newborn, and FASD Resource Phone Website Use / Topic CDC OUD Before, During, and After Pregnancy 1-800-CDC- INFO (232-4636) https://www.cdc.gov/opioid-use- during- pregnancy/treatment/index.html Treatment of opioid use disorder before, during, and after pregnancy. SAMHSA OUD and Pregnancy 1-800-662-HELP (4357) https://library.samhsa.gov/product/opi oid-use-disorder-and- pregnancy/sma18-5071fs1 Federal pregnancy and OUD client education. SAMHSA Treating OUD During Pregnancy 1-800-662-HELP (4357) https://library.samhsa.gov/product/tre ating-opioid-use-disorder-during- pregnancy/sma18-5071fs2 Federal pregnancy and MOUD treatment information. SAMHSA Clinical Guidance: Pregnant/Parenting Women with OUD 1-800-662-HELP (4357) https://www.samhsa.gov/resource/eb p/clinical-guidance-treating-pregnant- parenting-women-opioid-use- disorder-their-infants Clinical guidance for pregnant/parenting women with OUD and infants.

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https://www.michigan.gov/mdhhs/assi stance-programs/wic Nutrition, breastfeeding support, and referrals for pregnant/postpartum persons, infants, and children. Maternal Infant Health Program (MIHP) 833-MI4-MIHP (833-644-6447) https://www.michigan.gov/mihp Home visiting support during pregnancy and infancy. Healthy Moms Healthy Babies Ask staff/MIHP/MDH HS for help https://www.michigan.gov/mdhhs/assi stance-programs/healthy-moms- healthy-babies Michigan maternal and infant support resources. MDHHS Maternal & Infant Health Use website or ask staff to print https://www.michigan.gov/mdhhs/kee p-mi-healthy/maternal-and-infant- health Michigan maternal and infant health resources. CDC FASD Resources 1-800-CDC- INFO (232-4636) https://www.cdc.gov/fasd/ Federal FASD information and tools. MDHHS FASD Resources Use website or ask staff to print https://www.michigan.gov/mdhhs/adul t-child- serv/childrenfamilies/familyhealth/feta lalcohol Michigan FASD resources and support information. FASD United Use website or ask staff to print https://fasdunited.org/ FASD education, family/caregiver support, and advocacy resources. Employment, Education, Benefits, Housing, Food, Transportation, Utilities, and Other Social Needs Resource Phone Website Use / Topic Michigan 2-1-1 Dial 2-1-1 https://mi211.org/ Food, housing, utilities, transportation, legal aid, clothing, health, and community resources. MI Bridges Dial 2-1-1 or ask staff for help https://newmibridges.michigan.gov/s/i sd-landing-page?language=en_US Apply for benefits, find resources, and manage MDHHS assistance. MDHHS MI Bridges Information Dial 2-1-1 or contact local MDHHS office https://www.michigan.gov/mdhhs/assi stance-programs/cash/cust- app/overview/mibridges State information about MI Bridges and assistance programs. MDHHS Food Assistance Dial 2-1-1 or use MI Bridges https://www.michigan.gov/mdhhs/assi stance-programs/food SNAP/food assistance information. MDHHS Medicaid Medicaid Beneficiary Help Line: 1-800-642- 3195 https://www.michigan.gov/mdhhs/assi stance-programs/medicaid Medicaid and health coverage information.

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MDHHS Child Care Assistance Dial 2-1-1 or use MI Bridges https://www.michigan.gov/mdhhs/assi stance-programs/child-care- assistance Child care payment assistance information. Michigan Works! 1-800-285- WORKS (9675) https://www.michiganworks.org/ Job search, career coaching, training, resume help, and local American Job Centers. Michigan Works! Service Center Locator 1-800-285- WORKS (9675) https://www.michiganworks.org/mi- works-locator-by-zip-code Find local Michigan Works service center. Michigan Rehabilitation Services 1-800-605-6722; 517-241-5324 https://www.michigan.gov/leo/bureau s-agencies/mrs Employment services for eligible individuals with disabilities. MRS Office Locator / Apply 1-800-605-6722 https://www.michigan.gov/leo/bureau s-agencies/mrs/orientation-intro/mrs- office-locator Apply for vocational rehabilitation services or find MRS contacts. Family, Friends, and Recovery Support Groups Resource Phone Website Use / Topic Alcoholics Anonymous Use website; local meetings vary https://www.aa.org/ AA information and recovery support. AA Meeting Finder Use website or ask staff to print meeting list https://www.aa.org/find-aa Find AA meetings. Narcotics Anonymous Use website; local meetings vary https://na.org/ NA information and recovery support. NA Meeting Search Use website or ask staff to print meeting list https://www.na.org/meetingsearch/ Find NA meetings. SMART Recovery Meetings Use website or ask staff to print meeting list https://meetings.smartrecovery.org/ SMART Recovery meeting search. Dual Recovery Anonymous Use website https://draonline.org/ Peer support for co- occurring substance use and mental health recovery. Al-Anon / Alateen Use website https://al-anon.org/ Family/friend support related to alcohol use. Al-Anon Meeting Search Use website or ask staff to print meeting list https://al-anon.org/al-anon- meetings/find-an-al-anon-meeting/ Find Al-Anon/Alateen meetings.

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https://nar-anon.org/ Family/friend support related to drug use. Nar-Anon Meeting Search Use website or ask staff to print meeting list https://nar-anon.org/find-a-meeting/ Find Nar- Anon/Narateen meetings. Families Anonymous Use website https://www.familiesanonymous.org/ Support for family/friends affected by substance use or related behavioral concerns. Adult Children of Alcoholics and Dysfunctional Families Use website https://adultchildren.org/ Support for adults affected by family alcoholism/dysfunction . Co-Dependents Anonymous Use website https://coda.org/ Support for codependency patterns and recovery. NAMI NAMI HelpLine: 1-800-950-6264; 988 for crisis https://www.nami.org/ Mental health education, support, and family resources. Tobacco/Nicotine and General Health Resources Resource Phone Website Use / Topic Michigan Tobacco Quitlink 1-800-QUIT- NOW (1-800- 784-8669) https://michigan.quitlogix.org/ Tobacco/nicotine quitting support, coaching, online program, and quit medication information. MDHHS How to Quit Tobacco 1-800-QUIT- NOW https://www.michigan.gov/mdhhs/kee p-mi- healthy/chronicdiseases/tobacco/how -to-quit-tobacco Michigan tobacco cessation resources. Smokefree.gov Use website or ask staff to print https://smokefree.gov/ Federal tobacco cessation tools. MedlinePlus Health Information Use website or ask staff to print https://medlineplus.gov/ General health information from NIH/NLM. FDA Disposal of Unused Medicines 1-888-INFO-FDA (463-6332) https://www.fda.gov/drugs/safe- disposal-medicines/disposal-unused- medicines-what-you-should-know Safe disposal of unused medications.

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Phone Website Use / Topic Michigan Advance Directives - Planning for Medical Care Use website or ask staff to print; staff cannot provide legal advice https://www.michigan.gov/- /media/Project/Websites/lara/healthsy stemslicensing/Folder3/mdch_Advan ceDirectivesPamphlet.doc State information about advance directives and healthcare planning. CaringInfo - Michigan Advance Directive Use website or ask staff to print; staff cannot provide legal advice https://www.caringinfo.org/wp- content/uploads/Michigan.pdf Advance directive information and form resources. Michigan Legal Help Use website or call 2-1-1 for legal aid referral https://michiganlegalhelp.org/ Self-help legal information and referrals. Technology, Portal, Telehealth, and Electronic Signature Help Resource Phone Website Use / Topic Sacred Heart QR Resource Page Ask staff for help or use website https://www.sacredheartcenter.com/q r-resources.html CEHR, telehealth, PandaDoc/e- signature, technology guides, and client booklets. Sacred Heart CEHR Client Portal Use website or ask staff for help https://sacredheartcenter.com/about- cehr-client-portal.html Sacred Heart client- facing CEHR portal information. PandaDoc - Sign a PandaDoc: Recipient Guide Use website or ask staff for help https://support.pandadoc.com/en/artic les/9714786-sign-a-pandadoc- recipient-s-guide Client-facing PandaDoc recipient signing instructions. Engage Methasoft Mobile App Guide Use website or ask staff for help https://simplebooklet.com/engagemo bileapp Client-facing Engage mobile app guide. Zoom Download Center Use website or ask staff for technology guide https://zoom.us/download Download Zoom if participating in telehealth. Zoom Support - Joining a Zoom Meeting, English Use website or ask staff for help https://support.zoom.com/hc/en/articl e?id=zm_kb&sysparm_article=KB006 0732 Zoom support article for joining a Zoom meeting. Sacred Heart Zoom Virtual Services & Download Use website or ask staff for help https://sacredheartcenter.com/about- zoom-virtual-services--download.html Sacred Heart client- facing Zoom/virtual services page. Technology help and backup access: If you have trouble using CEHR, Zoom/telehealth, PandaDoc, Engage, or another Sacred Heart technology tool, contact your provider or Sacred Heart staff. Staff will help troubleshoot first, and then may create or route a support ticket on your behalf when follow-up is needed, and serve as your liaison. While a technology issue is pending, staff may provide an alternate route for service delivery or resource access when available, clinically appropriate, and allowed by program requirements, such as another approved signature process, printed resources, phone contact, or an in-person service option.

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Please ask staff if you have questions or would like more information. Term Meaning Substance Use Disorder A medical condition involving continued alcohol or drug use despite harmful effects. Substance use disorders can range from mild to severe and are treatable. Addiction A treatable, chronic medical condition involving compulsive substance use or substance-seeking despite harmful consequences. Addiction can affect brain circuits related to reward, stress, and self-control. Abstinence Refraining from alcohol or drug use. Withdrawal Physical or emotional symptoms that can occur when a person stops or reduces alcohol or drug use. Withdrawal can be serious. Tell medical or program staff if you are having symptoms. Recovery A process of change through which people improve their health and wellness, live a self-directed life, and work toward reaching their full potential. Treatment Plan A person-centered plan developed with you that identifies your goals, needs, strengths, services, and next steps in treatment. Case Management / Care Coordination Support to help connect you with services and resources, such as healthcare, benefits, transportation, housing-related needs, employment, education, recovery support, and community resources. Individual Therapy One-on-one counseling with a therapist or counselor. Group Therapy Counseling or education provided in a group setting with other clients and a qualified staff member. Peer Recovery Support Recovery support provided by a person with lived experience who is trained to help others engage in recovery, build skills, and connect with resources. Recovery Support Groups Community or peer-led groups that may support recovery, such as Alcoholics Anonymous, Narcotics Anonymous, SMART Recovery, Al-Anon, Families Anonymous, or other support groups. Medications for Opioid Use Disorder (MOUD) FDA-approved medications used to treat opioid use disorder, including methadone, buprenorphine, and naltrexone. These medications may be used with counseling, recovery support, and other services. Medications for Alcohol Use Disorder (MAUD) FDA-approved medications used to treat alcohol use disorder. Your prescriber can explain whether medication may be appropriate for you. Relapse / Return to Use A return to alcohol or drug use after a period of not using or after progress in recovery. If this happens, tell staff. Treatment and recovery plans can be adjusted to support safety and recovery. Continuing Care / Aftercare Services, supports, and resources that may help you continue recovery after completing, transferring, or leaving a program. Transition / Discharge Planning Planning for your next steps in care, recovery supports, medications, housing-related needs, employment, transportation, benefits, and other needs after services change or end. Dually Diagnosed / Co- Occurring Conditions A term that may describe a person who has both a substance use disorder and a mental health condition. Evidence-Based Treatment Treatment approaches supported by research and clinical evidence. Continuum of Care A range of services and supports that may be used as a person's needs change over time.

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font-family: Calibri_pl_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/Calibri_pl_bv-325be797-.woff?_cbt=1782761320") format("woff"); } Code of Ethics Ethical conduct is necessary and expected. Team members must carry out their assigned responsibilities according to any professional Code of Ethics for which they are accountable by virtue of position, credentials, licensure, and/or professional membership, Sacred Heart’s Code of Conduct, and the Ethical Responsibility to Clients listed below. The Ethical Responsibility to Clients section will be posted at all Sacred Heart facilities. Should any client or team member feel that a team member of Sacred Heart has violated any of these responsibilities, they should contact their therapist or his/her leader with the complaint. The complaint will be investigated, and a response will be given to the person making the complaint. If a satisfactory solution does not occur, please contact our Recipient Rights Advisor. Ethical Responsibility to Clients: 1. Sacred Heart’s primary responsibility is to promote the well-being of our clients. 2. Team members should use accurate and respectful language in all communications to and about clients. Clients are not to be neglected or abused in any form or manner. 3. Sexual contact, sexual involvement, or dating relationships are prohibited between team members and current and former clients. 4. Team members should be aware of their influential positions concerning current and former clients and should not take advantage of their trust and dependency. Secondary relationships should not expressly benefit the team member in any way. 5. Every effort will be made to foster maximum self-determination on the part of the client except when the client’s actions or potential actions pose a serious, foreseeable, and imminent risk to themselves or others. 6. Client confidentiality and privacy must be maintained. Confidential information obtained on the job must not be disclosed to unauthorized persons or parties (See Management of Information Policy and Procedures Chapter, Procedure 1031). 7. Clients will participate in the planning of their treatment programs and processes and have the opportunity to provide their informed consent regarding any services provided by Sacred Heart. 8. Services should not be provided to clients when it is determined that a client does not require the service or that such services are no longer in the best interest of the client. 9. Sacred Heart team members should take reasonable steps to avoid abandoning clients who are still in need of services. Careful consideration of all factors is necessary to minimize possible adverse effects on the clients. Sacred Heart will make reasonable efforts to ensure the continuity of services when services are interrupted by relocation, illness, or disability. 10. Clients are to receive treatment and care only from properly credentialed and trained team members. 11. Discrimination based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, political affiliation, age, marital status, veteran status, or any other status or condition protected by applicable federal and state laws will not be tolerated. Sensitivity to a client’s cultural affiliation should be reflected in all staff interactions with clients.

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} @font-face { font-family: TimesNewRomanPS_ow_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/TimesNewRomanPS_ow_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Notice of Privacy Practices | JUNE 2026 | NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. Effective Date: JUNE 2026 This Notice of Privacy Practices is provided to you under the Health Insurance Portability and Accountability Act (HIPAA) and 42 C.F.R. Part 2. This Notice describes how we may use or disclose your protected health information and with whom we may share that information. “Protected health information” is individually identifiable health information. Such information may include, for example, your age, address, or e-mail address, and it relates to your past, present, and future physical or mental health or condition and related health care services. It is information you have given us or that we have learned about you while you were a patient. This Notice also describes your rights and our legal duties related to this information and serves as the patient notice required for substance use disorder records protected by 42 C.F.R. Part 2. I. Acknowledgment of Receipt of this Notice. You will be asked to provide a signed Acknowledgment of your receipt of this Notice to ensure that you are aware of the possible uses and disclosures of your protected health information and privacy rights. Delivery of your health care services is not conditioned upon your signature. If you decline to provide a signed Acknowledgment, we will continue to provide treatment to you, and we will use and disclose your protected health information for treatment, payment, and health care operations, as necessary. II. Uses and Disclosures of Protected Health Information. We may use or disclose your protected health information for purposes including treatment, payment, health care operations, communications, and other permitted activities as described below. A. Treatment, Payment, and Health Care Operations. The following describes the ways we may use and disclose your protected health information for treatment, payment, and health care operations, along with other related uses such as communications, fundraising, marketing, and technology-supported services. 1. Treatment. We may use or disclose your health information to provide you with medical and behavioral health services, including substance use disorder prevention, treatment, and intervention. For health information that is not subject to 42 C.F.R. Part 2, we may use or disclose your information for treatment purposes without additional authorization as permitted by HIPAA. This may include sharing information with providers who are involved in your care to coordinate or manage your treatment. For example, we may disclose your protected health information to a counselor, case manager, or pharmacist to support safe and effective care. For substance use disorder records protected under 42 C.F.R. Part 2, we generally obtain your written consent before disclosure for treatment purposes, except as permitted or required by law. You may choose to provide a single consent for future uses and disclosures for treatment, payment, and health care operations as permitted by Part 2. We may also disclose information without your consent when required or permitted by law, including: 1. To report suspected child abuse, neglect, or exploitation of a vulnerable adult

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To prevent or lessen a serious and imminent threat to the health or safety of a person or the public 3. As required by court order or other legal process 4. For certain legal or administrative proceedings as permitted by law 5. When you provide written authorization or waiver of confidentiality, in accordance with its terms Sacred Heart uses and discloses protected health information only as permitted or required by HIPAA, 42 C.F.R. Part 2, and other applicable federal and state law. Where information is subject to additional confidentiality protections, Sacred Heart will follow the more protective applicable requirement. 2. Payment. We may use or disclose your health information to bill and collect payment from you, an insurance company, or another third party for the health care services you receive. For health information that is not subject to 42 C.F.R. Part 2, we may use or disclose your information for payment purposes as permitted by HIPAA. This may include providing information to your health plan to obtain prior authorization, determine coverage, or process claims and reimbursement. For example, we may disclose information about a planned service, such as a drug screening, to your health plan to obtain approval or payment. For substance use disorder records protected under 42 CFR Part 2, we will obtain your written consent prior to disclosure for payment purposes, except as permitted or required by law. All uses and disclosures for payment purposes will be limited to the minimum necessary information and made in accordance with applicable federal and state laws. 3. Health Care Operations. We may use or disclose your health information for health care operations purposes, which include activities necessary to run our organization and ensure quality care. For health information that is not subject to 42 C.F.R. Part 2, we may use or disclose your information for health care operations as permitted by HIPAA. These activities may include administrative functions, business management, quality improvement, internal audits, staff training and evaluation, and reviewing the effectiveness of services. For example, we may use your health information to evaluate the performance and qualifications of our staff, improve the quality and efficiency of our services, or determine what additional services may be beneficial. For substance use disorder records protected under 42 C.F.R. Part 2, we will obtain your written consent prior to disclosure for health care operations purposes, except as permitted by law, including disclosures to qualified service organizations or business associates that have agreed to comply with applicable federal confidentiality requirements. We may disclose your protected health information to agents, contractors, or other organizations that provide services to us under a business associate agreement or qualified service organization agreement, and who agree to safeguard your information in accordance with applicable federal and state laws. All uses and disclosures for health care operations will be limited to the minimum necessary information and conducted in accordance with applicable laws. 4. Fundraising Activities. As part of our health care operations, we may use or disclose limited information about you to contact you for fundraising efforts. The information used for fundraising purposes may include your name, address, other contact information, age, gender, dates of service, and general department of service. We will not use or disclose detailed clinical information for fundraising purposes without your written authorization. For substance use disorder records protected under 42 C.F.R. Part 2, we will not use or disclose your information for fundraising purposes without your written consent, except as permitted by law. Any fundraising communications you receive from us will include a clear and simple way for you to opt out of receiving future

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fundraising communications. You have the right to opt out at any time, and your decision will be honored. 5. Certain Marketing Communications. We may use or disclose your protected health information to provide you with information about treatment alternatives, case management, care coordination, or other health-related benefits and services that may be of interest to you. These communications are considered part of health care operations under applicable law and may include information such as continuing care programs, alumni events, newsletters, and similar services. We will not use or disclose your protected health information for marketing purposes that encourage the purchase or use of a product or service without your written authorization. We will not receive financial remuneration in exchange for making such communications without your explicit written authorization. For substance use disorder records protected under 42 C.F.R. Part 2, we will not use or disclose your information for marketing purposes without your written consent, except as permitted by law. You have the right to opt out of receiving these communications at any time, and your preferences will be honored. 6. Communication and Appointment Reminders. We may use or disclose your protected health information to contact you for appointment reminders, scheduling changes, and other administrative purposes. We may contact you by telephone, voicemail, text message (SMS), email, or other approved electronic communication methods. Text message communications are conducted through approved, system-controlled processes within our electronic systems when available. Messages will include only the minimum necessary information, such as appointment date, time, and location, and will not include detailed or sensitive health information. Electronic communications such as text messages and email are not always secure and may be accessed by unauthorized individuals. Consent for text messaging is obtained and documented within our electronic systems. You may provide, update, or withdraw your consent at any time, including verbally or electronically, and your preferences will be documented in your record. We will honor reasonable requests for alternative communication methods or restrictions to the extent feasible. 7. Information and Communication Technology (ICT) and Telehealth. We use electronic systems, including electronic health records and telehealth technologies, to support services and operations. We implement reasonable administrative, technical, and physical safeguards to protect your information; however, no system can be guaranteed to be completely secure. Risks associated with electronic communication and telehealth may include technical difficulties, unauthorized access at your location, device or network security vulnerabilities, third-party platform limitations, and, in rare cases, breaches of personal health information. You are responsible for selecting a private setting and maintaining the security of your personal devices when participating in telehealth or electronic communications. Alternative service options may be available upon request. 8. Artificial Intelligence (AI). We may use Artificial Intelligence (AI) technologies for administrative and operational purposes only, such as improving workflow efficiency and drafting general communications. AI is not used to provide clinical care or make treatment decisions. Protected health information will not be entered into public or unapproved AI systems. Protected health information may be used with an approved AI-supported system only when the system has been reviewed and approved for the intended purpose and required privacy, security, confidentiality, and vendor safeguards are in place. All use of AI is governed by internal policies to ensure confidentiality, privacy, and compliance with applicable laws. 9. Your Communication Preferences. You have the right to: Request alternative or confidential methods of communication opt out of text messages or electronic communications at any time. We

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.s5_24_bv-325be797-{font-size:18px;font-family:Cambria_p1_bv-325be797-;color:#000;} @font-face { font-family: ArialMT_on_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/ArialMT_on_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: ArialMT_oz_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/ArialMT_oz_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: Cambria_p1_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/Cambria_p1_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: MyriadPro-Regul_jw_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Regul_jw_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: TimesNewRomanPS_ot_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/TimesNewRomanPS_ot_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: TimesNewRomanPS_ow_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/TimesNewRomanPS_ow_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Notice of Privacy Practices | JUNE 2026 | will make reasonable efforts to accommodate your preferences in accordance with applicable laws. Your communication preferences will be documented and maintained in your record. B. Other Uses and Disclosures of Health Information without Authorization. In addition to uses and disclosures of your health information for treatment, payment, and health care operations, we may also use or disclose health information without authorization in the following circumstances: 1. To you, the patient; 2. If ordered by a court; 3. For health oversight activities such as, for example, internal and external investigations, inspections, or licensure actions. III. Permitted Uses and Disclosures of Protected Health Information under 42 C.F.R. Part 2. A. The confidentiality of substance usedisorder patient records maintained by Sacred Heart is protected by federal law and regulations, which may provide greater protection than HIPAA. B. Sacred Heart may not disclose any information that identifies an individual as a substance use disorder patient without written consent, except as permitted or required by federal law. Permitted disclosures include: 1. When the patient provides written consent 2. As authorized by a court order 3. To medical personnel in a medical emergency 4. For research, audit, or program evaluation purposes 5. To report a crime committed on the Sacred Heart’s premises or against Sacred Heart personnel 6. To qualified service organizations or business associates that have agreed to comply with applicable federal confidentiality requirements C. Sacred Heart may disclose information without consent for certain operational purposes, such as obtaining legal, financial, or other professional services, when appropriate agreements are in place. D. Violation of federal confidentiality laws is a crime. Suspected violations may be reported to appropriate authorities in accordance with federal regulations. E. These laws do not protect: 1. Information about a crime committed by a patient on Sacred Heart premises or against Sacred Heart personnel 2. Threats to commit such a crime 3. Reports of suspected child abuse or neglect, which must be reported in accordance with state law (See 42 U.S.C. 290dd-2 and 42 C.F.R. Part 2.) IV. Uses and Disclosures Requiring Authorization. A. Except as described in this Notice, we will not use or disclose your health information without your written authorization. Examples of uses and disclosures that require authorization include: 1. Use or disclosure of psychotherapy notes 2. Marketing communications that require authorization

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font-family: MyriadPro-Regul_jw_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Regul_jw_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: TimesNewRomanPS_ot_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/TimesNewRomanPS_ot_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: TimesNewRomanPS_ow_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/TimesNewRomanPS_ow_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Notice of Privacy Practices | JUNE 2026 | 3. The sale of protected health information B. You may revoke your authorization at any time in writing, except to the extent that we have already relied on your authorization. To revoke your authorization, please submit a written request to our Privacy Officer. V. Your Rights Regarding Your Protected Health Information. A. You have certain rights regarding your health information, which are listed below. If you want to exercise any of your rights, you must do so in writing; in some cases, we may charge you for the costs of providing materials to you. You can get more information about how to exercise your rights and about any costs that we may charge for materials by contacting our Privacy Officer. 1. Right to Inspect and Copy. With some exceptions, you have the right to inspect and get a copy of the health information that we use to make decisions about your care. For the portion of your health record maintained in an electronic health record, you may request that we provide that information to or for you in an electronic format. If you make such a request, we are required to provide that information to you electronically (unless we deny your request for other reasons). We may deny your request to inspect and/or copy in certain limited circumstances, and if we do this, you may ask that the denial be reviewed. 2. Right to Amend. You have the right to amend your health information maintained by or for us, or used by us to make decisions about you. We will require that you provide a reason for the request. We may deny your request for an amendment if the request is not properly submitted, or if it asks us to amend information that (a) we did not create (unless the source of the information is no longer available to make the amendment); (b) is not part of the health information that we keep; (c) is of a type that you would not be permitted to inspect and copy; or (d) is already accurate and complete. 3. Right to an Accounting of Disclosures. You have the right to request a list and description of certain disclosures by us of your health information. For records protected by 42 C.F.R. Part 2, this includes the accounting rights required by Part 2 for disclosures made with consent, subject to applicable limitations. 4. Right to Request Restrictions. You have the right to request a restriction or limitation on the protected health information we use or disclose about you (a) for treatment, payment, or health care operations, (b) to someone who is involved in your care or the payment for it, such as a family member or friend, or (c) to a health plan for payment or health care operations purposes when the item or service for which we have been paid out of pocket in full by you or someone on your behalf (other than the health plan). For example, you could ask that we not use or disclose information about a laboratory test ordered or a medical device prescribed for your care. Except for the request noted in iv(c) above, we are not required to agree to your request. Any time we agree to such a restriction, it must be in writing and signed by our Privacy Officer or their designee. 5. Right to Request Confidential Communications. You have the right to request that we communicate with you about health matters in a certain way or at a certain place. We will accommodate reasonable requests. For example, you can ask that we only contact you at work or by mail. 6. Right to a Paper Copy of This Notice. You have the right to request a paper copy of this Notice, whether or not you have previously agreed to receive the Notice electronically.

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Right to be Notified of a Breach. You have the right to be notified if there is a breach – a compromise to the security or privacy of your health information – due to your health information being unsecured. We are required to notify you without unreasonable delay and no later than 60 days after discovery of a breach, when notification is required by law. VI. Revisions to this Notice. We have the right to change this Notice and to make the revised or changed Notice effective for health information we already have about you, as well as any information we receive in the future. Except when required by law, a material change to any term of the Notice may not be implemented prior to the effective date of the Notice in which the material change is reflected. We will post the revised Notice at clinical locations and on our website and provide you with a copy upon your request. VII. Questions or Comments. If you have any questions about this Notice, please contact our Privacy and Security Officer using the contact information provided by Sacred Heart. If you believe your privacy rights have been violated, you may file a complaint. To file a complaint, contact our Recipient Rights using the contact information provided by Sacred Heart. You will not be penalized for filing a complaint. This notice tells you how we may use and share your health information. If you would like a copy of this notice, please ask your health care provider.

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Please remember to be pa4ent with staff who can only provide you with informa4on about your loved one with wriZen permission. Cellphones, purses, bags, weapons, medica4ons, recording devices, food, and beverages are not permiZed in the facili4es. TO DROP OFF BELONGINGS: You may drop off personal items at any of the outpa4ent loca4ons for a client in a residen4al treatment facility. If you are sending money, please have the money sent in the form of a cashier’s check or money order. Money orders should be made out to the client’s name and sh ould be $100 or under in value. Sacred Heart cannot cash money orders over $100. The drop-off 4mes are between 8 A.M. -8 P.M. RICHMOND AND CLEARVIEW WOMEN’S SPECIALTY PHONE CALLS: All incoming calls for clients are directed to the client message line 810.392.2167, Ext. 1411 (Clearview) and 810.392.2167, Ext. 1155 Richmond Residen4al, where the messages are transferred to the client’s therapist for him/her to inform the client. Please be pa4ent as our therapists are aZending to the broad scope of client needs daily. These needs may impact your receiving a return call in a 4mely manner. All clients are given two assigned 4mes weekly to make calls. Please inquire with your loved one when that 4me is for them. MAIL: Sacred Heart Clearview or Richmond Residen4al AZn: [Client’s Name] 400 Stoddard Road Richmond, MI, 48062 SERENITY HILLS RECOVERY & WELLNESS CENTER PHONE CALLS: All incoming calls for clients are directed to the client message line 269.815.5500, E xt. 2755, where the messages are transferred to the client’s therapist for him/her to inform the client. Please be pa4ent as our therapists are aZending to the broad scope of client needs daily. These needs may impact your receiving a return call in a 4mely manner. All clients are given two assigned 4mes weekly to make calls. Please inquire with your loved one when that 4me is for them. MAIL: Sacred Heart Serenity Hills AZn: [Client’s Name] 6418 Deans Hill Road Berrien Center, MI 49102 There are currently no visits at Serenity Hills.

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For example: medica2ons, hygiene, toiletries and clothing necessi2es. • Please bring any medica2on prescribed to you by a licensed medical professional. You should have enough of your prescribed medica2on(s) for your en2re length of stay. o Over the counter medica2on is not permiIed. o Medica2on will be collected and reviewed by our medical team and will be stored in the medical area. o All prescrip2ons must be in their prescribed boIle. o Sacred Heart is a drug free environment, therefore, medical cannabis, narco2cs, medica2ons not in proper boIles, or drug paraphernalia will be destroyed. • Luggage the size of a carry-on suitcase. • No more than two pieces of luggage are allowed. • All items that you are bringing must fit into your two pieces of luggage. o No more than seven days’ worth of clothing. • CigareIes or bagged tobacco (unopened packs), if necessary. • Toiletries and personal hygiene items o Must be clear, with no alcohol content. • Work-out clothes, gym/running shoes and/or some type of sandals to wear in the showers are recommended. • Audio device, if desired (no headsets allowed). • Small fan to fit on desk if desired.

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} @font-face { font-family: MyriadPro-Regul_jw_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/MyriadPro-Regul_jw_bv-325be797-.woff?_cbt=1782761320") format("woff"); } @font-face { font-family: SymbolMT_ng_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/SymbolMT_ng_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Supporting a Loved One During Withdrawal Management | JUNE 2026 | Supporting a Loved One During Withdrawal Management Withdrawal management (Detoxification) can be physically and emotionally difficult. Each person’s experience is different. During the first days of treatment, your loved one may feel relief, fear, anger, shame, sadness, cravings, regret, or uncertainty. These feelings can be common during early recovery and withdrawal. You may notice your loved one: • has mood changes or strong emotions; • feels frustrated with medical monitoring, schedules, groups, or program expectations; • wants to leave treatment early; • feels shame, guilt, or regret; • feels overwhelmed by family, legal, health, housing, employment, or financial concerns; • has cravings or thoughts about returning to use. Family and friends can help by staying calm, encouraging treatment participation, avoiding blame or shame, and reminding the person that recovery happens one step at a time. It can also help to listen, offer encouragement, respect program boundaries, and take care of your own well-being. If your loved one contacts you and says they want to leave treatment, try to encourage them to speak with staff before making a decision. Staff can help assess safety, symptoms, cravings, treatment concerns, and next steps. Because of privacy and confidentiality laws, staff may not be able to share information with you unless the client has signed the appropriate consent. You may still share concerns with staff. If you have urgent safety concerns, contact Sacred Heart staff or call 911 in an emergency. Recovery is a process. Your support can matter, but you do not have to manage the process alone. Support groups and recovery resources for family and friends are available and may help you understand substance use disorders, boundaries, recovery, and self-care. Source-informed by SAMHSA Recovery and Recovery Support. Also see Sacred Heart Family, Friends, and Recovery Support Group resources.

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} @font-face { font-family: SymbolMT_ng_bv-325be797-; src: url("userFiles/a/4/4/7/9/7/7/iPVOf5VIahaitvSNPV1ieN/fonts/SymbolMT_ng_bv-325be797-.woff?_cbt=1782761320") format("woff"); } SACRED HEART Sacred Heart | Why Outpatient Care After Residential Treatment Can Help | Why Outpatient Care After Residential Treatment Can Help Residential treatment can be an important step in recovery. Outpatient care after residential treatment can help you continue progress, practice recovery skills in daily life, and stay connected to support while returning to home, work, school, family, and community responsibilities. Recovery often continues after a person leaves a residential setting. Outpatient services can provide ongoing support during this transition and can help you respond early if stress, cravings, symptoms, or safety concerns increase. Outpatient care may help by: • Supporting a safer transition from residential treatment back to daily life. • Helping you continue working on treatment goals after discharge. • Helping you identify triggers, manage cravings, and strengthen relapse-prevention or return- to-use prevention plans. • Providing counseling, group support, peer recovery support, case management, and medication support when appropriate. • Supporting medication treatment, medication monitoring, and follow-up appointments when medication is part of your recovery plan. • Helping address daily living needs that may a@ect recovery, such as employment, benefits, transportation, housing-related needs, family support, legal concerns, health care, and community resources. • Giving you a place to ask for help early if recovery becomes harder after discharge. Outpatient care may include individual therapy, group therapy, intensive outpatient services, medication-assisted treatment, peer recovery coaching, case management, recovery support, and referrals to community resources. The type and amount of outpatient care should be based on your needs, strengths, preferences, risks, recovery goals, and treatment recommendations. Leaving residential treatment does not mean recovery support has to stop. Many people benefit from a step-down plan that connects them to outpatient services, recovery supports, medication care when needed, and community resources before or soon after discharge. Talk with your therapist, case manager, peer recovery coach, nurse, prescriber, discharge planner, or outpatient provider about what services may be right for you after residential treatment. Current outpatient, recovery support, family support, employment, benefits, and community resource links are available through Sacred Heart’s QR Resource Page and by request.

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