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2023 ANNUAL REPORTessential

WORDS FROM OUR CEOANNE BACONMany words can help define “how” we do the work we do at IMPACT Community Action Partnership: respectful, eicient, caring, integrity, dignity, resourceful. But the one word that best tells the “what” of IMPACT is the singular word “essential.” It is so core to what we do that it is the central feature of our mission statement: Reducing the barriers and burdens that families in poverty experience by increasing access to essential needs. The core services at IMPACT — utilities, housing, and food assistance — are all essential to the basic well-being of the people we serve. You are key to this work in assisting the community with essential needs. Thank you for your partnership.Anne Bacon, CEO2024 BOARD OF DIRECTORSTom Ahart, ChairCrystal EllisAmber HoraKisha JahnerRobert Johnston Josh MandelbaumLori SchraderBacharMark SnellDenny StevensonSteve VanOort Nicole WilsonBill Zinnel

ABOUTTHE PROCESSIMPACTIMPACTOUR MISSIONSERVICE AREAReducing the barriers and burdens that families in poverty experience by increasing access to essential needs.IMPACT serves five Iowa counties including Boone, Jasper, Marion, Warren and Polk Counties.CULTIVATESUPPORTASSESSPLANEVALUATEIMPLEMENTMEASURE

THE FAMILIESWE SERVE55,120 INDIVIDUALS SERVED36 LANGUAGES USED TO PROVIDE SERVICES202,324SERVICESPROVIDED22,759HOUSEHOLDSSERVED26,294CHILDREN6,723SENIORS1,201VETERANS OR ACTIVE MILITARY5,591INDIVIDUALS WITH ADISABLING CONDITIONArabic, Bosnian, Burmese, Chin Falam, Chin Hakha, Chuukese, Dari ,Dinka, English, Farsi, French, Haitian-Creole, Hmong, Karen, Kayah, Khmer, Kinyarwanda, Korean, Kunama, Laotian, Mizo, Nepali, Pashto, Romanian, Serbian, Somali, Sorani, Spanish, Sudanese Arabic, Swahili, Sylheti, Tigrigna, Ukrainian, Uzbek, Vietnamese

COMMUNITY SUPPORT5,913HOUSEHOLDS ASSISTED THROUGH RENTAL ASSISTANCE1,955LANDLORD/TENANT MEDIATIONS CONDUCTEDIMPACT PROGRAMSHOUSINGLana Shope, IMPACT Chief Leadership Development Oicer, was selected for the Robert F. Tyson Memorial Award by the Iowa Community Action Network.IMPACT deployed a team to the Polk County Justice Center to assist families facing eviction and their landlords, as part of the “Stay Housed” program. They helped up to 150 households per day to avoid eviction.

COMMUNITY SUPPORTIMPACT PROGRAMSFOOD & HEALTHGlen Umbaugh, IMPACT Volunteer and Donor, was inducted into the Iowa Volunteer Hall of Fame. Glen has logged more than 1,480 hours of volunteer service (an estimated $44,310 dollar value) in less than three years to support families served by IMPACT.12,033 POUNDS OF FRESH PRODUCE OFFERED TO FAMILIES VIA DONATIONS FROM LOCAL GARDEN GROUPS AND OTHERS10,019 INDIVIDUALS RECEIVED FOOD ASSISTANCE3 IMPACT FOOD PANTRY SITES7,432 PERSONAL HYGIENE PRODUCT PACKAGES PROVIDED TO FAMILIES 47,731 BAKERY ITEMS (BREAD AND PASTRIES) OFFERED TO FAMILIES VIA VOLUNTEER-LED FOOD RESCUE

IMPACT PROGRAMSLOCAL• 243 active volunteers• 2,117 food deliveries made to families by volunteers• 8,424 volunteer hours logged• $107,400 total unrestricted financial donations to assist with greatest needs291 FAMILIES ASSISTED WITH WATER BILLS539 FAMILIES ASSISTED WITH PARK AND RECREATION PASSES118 FAMILIES ASSISTED THROUGH THRIVE (EMERGENCY ONE-TIME FINANCIAL HELP FOR, SAY, A CAR REPAIR)VOLUNTEERS & DONORS(unique city and county partnerships)

43,609UTILITY ASSISTANCE SERVICES PROVIDED (HEATING AND COOLING)3,850WATER ASSISTANCE SERVICES FACILITATED44FAMILIES ASSISTED THROUGH FURNACE REPAIR OR REPLACEMENT30FAMILIES ASSISTED WITH HOMES FULLY WEATHERIZEDIMPACT PROGRAMSUTILITIESCOMMUNITY SUPPORTJulie Heck, IMPACT Chief Operating Oicer, was selected for the prestigious National Sargent Shriver Personal Achievement Award by the National Community Action Partnership.

STATEMENT OF ACTIVITIESEXPENSES81.6% of expenses went to direct assistance to households with essential needs13.9% of expenses went to the delivery of essential assistance (sta, equipment, contract expense, occupancy and other)SUPPORT & REVENUEPUBLIC SOURCES OF SUPPORT- includes federal, state, and local resources$38,798,443Private sources of support- includes individuals, foundations, congregations and businesses$651,388TOTAL SUPPORT & REVENUE $39,449,831FUNCTIONAL EXPENSESDIRECT CLIENT ASSISTANCE $34,285,121STAFF COSTS (SALARIES, BENEFITS, TAXES, ETC.)$4,204,783EQUIPMENT $147,478CONTRACT EXPENSES $231,964OCCUPANCY EXPENSES (RENT, UTILITIES, ETC.) $193,778OTHER EXPENSES $751,787TOTAL EXPENSES $39,814,910

HOW TO ACCESSSERVICESIMPACTCAP.ORGINFO@IMPACTCAP.ORGPlease access services in the most convenient way for you:Questions on supporting families in Central Iowa? Contact us 515-777-5532 for how to volunteer or information on the most needed donation options.Schedule a home visit by phone, text or email.Visit on-site at one of our four locations:515-518-4770CALL OR TEXT• 606 Greene Street Boone, Iowa 50036• 641 S. Ankeny Boulevard(Community Resource Connection)Ankeny, Iowa 50023• 109 E. Clinton Avenue(The Helping Hand of Warren Co.) Indianola, Iowa 50125• 3226 University AvenueDes Moines, Iowa 503115 WAYS TO SUPPORTIMPACT1. DONATE2. VOLUNTEER3. HOST A DRIVE4. INVITE A SPEAKER5. LEARN MOREimpactcap.org/helpfamilies