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Customer Service Highest rated plan in the country regarding customer service treating callers with courtesy and respect NCQA 2012 CAHPS Dedicated customer service team located in Menasha Phone Secure email Hours 8 a m 5 p m Monday Friday We Speak Your Language iplanrx com
School District of Howards Grove Effective September 1 2017 NETWORK HEALTH BENEFIT COMPARISON Plan Name HMO Routine Preventive Care In Network Out of Network Deductible In Network 100 Not Covered Single 1 500 Family 3 000 Out of Network N A In Network Out of Network 100 N A Coinsurance Annual Maximum Out of Pocket includes deductible copay and coinsurance In Network Out of Network Office Visits In Network Single 2 500 Family 5 000 N A MDLIVE Primary Care Physician Specialty Care Physician Deductible then 100 Deductible then 100 Deductible then 100 Not Covered In Network Out of Network Deductible then 100 Not Covered In Network Out of Network Deductible then 100 Not Covered In Network Out of Network Deductible then 100 Not Covered In Network Out of Network Deductible then 100 Not Covered Out of Network Emergency Room Hospital Services Urgent Care Diagnostic Services Prescription Drugs Retail Copays Mail Order Copays 10 25 50 10 25 50 Premium Rates Single Family 567 24 1 330 17
IMPORTANT EMPLOYEE CONTACTS Customer Service Phone 920 720 1300 or 800 826 0940 Fax 920 720 1909 Benefits Coordination of Benefits Primary Care physician charges Claims questions ID cards Address changes Member packets Dependent status Out of area coverage Coverage end dates Care Management Phone 920 720 1600 or 800 236 0208 Fax 920 720 1903 Help with coordination of complex health care needs Condition Management Phone 920 720 1600 or 800 236 0208 Fax 920 720 1903 Help with chronic conditions Request resources about a condition
Your Health and Wealth Bill of Rights Our mission is to empower you to make the right decisions to protect your health and wealth We accomplish this by relentlessly innovating the way employers offer benefits that protect your health and wealth Our communications will include tools to provide transparency and ideas to make better informed decisions as benefits continue to evolve To be sure we deliver on our mission and continue to support every customer we are committed to the following Health and Wealth Bill of Rights iPlanRx will We will act in a professional ethical manner and treat you with respect We will keep every bit of personal information completely private Discretion is vital and we embrace the need for it We will return your call text email or any new form of communication within 24 hours of receipt We will put all our organizational resources to work for you and your family We will establish communication expectations up front with the goal of positioning every relationship for success today and in the future We will be your central point of contact for all services provided inside iPlanRx s Health Marketplace Exchange In return we ask for you to support our goal of best in class service Help us meet our commitments to you by providing us with your information in a timely manner Communicate all challenges concerns complaints or newly developed needs immediately Never think twice about it We can help when we know challenges exist iPlanRx Service Contacts General Service Questions Tom Madden Partner p 920 221 1633 Account Manager Susie Prokop p 920 221 1680 e tom madden iplanrx com e susie prokop iplanrx com Marketplace Health Exchange Assistance Darryl Bernhardt Benefit Consultant p 920 397 7731 Ryan Quigley Benefit Consultant p 920 489 3459 e darryl bernhardt iplanrx com e ryan quigley iplanrx com Download our Smartphone App at www iplanrx com Simple Transparent Empowering Shop Rx s See Procedure Estimates Find Providers iPlanRx 375 AMS Court Ste B Green Bay WI 54313 920 569 2508
iPlanRx 375 AMS Court Ste B Green Bay WI 54313 920 569 2508
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