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When it comes to real estate, it seems like everyone talks about customer service. Your Coldwell Banker® professional recognizes that you want more than just conversation. You want a commitment to action. The Ultimate Service® Program oers clients our commitment to deliver real value and assures the highest level of customer satisfaction.Ultimate Service® for Home Sellers 98% Customer Satisfaction rating from over 85,000 Canadian Homebuyers & Sellers! *MOUNTAINCENTRAL
PUTTING CLIENTsPUTTING CLIENTsWE LISTENWe want to know what things are most important to you, the customer.ESTABLISH WRITTEN SERVICE STANDARDSWe will live up to these written commitments, or you have the right to cancel your Listing Agreement†.YOU EVALUATE OUR SERVICEWhen our job is done, we’ll ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.THE RESULT: ULTIMATE SERVICEIf you’re looking for a complete program backed by the best guarantees in the business, that puts you in control, come to Coldwell Banker. Discover for yourself what Ultimate Service is all about.Seller Counseling Session We will conduct a seller counselling session to discuss your needs and goals. Agency Alternatives We will discuss alternatives for agency representation that are available to you and our representation of your interests in the different agency relationships.Market Pricing Research We will provide you with a current Competitive Market Analysis, and will assist you in determining the most effective list price for your property. Home EnhancementWe will develop a plan to showcase your property and enhance its ability to attract buyers. We will discuss with you the benefits of home staging and the options available to you.Financing Options We will discuss the various financing alternatives available for both you and the potential buyers for your property and discuss the likely impact of each alternative on your sale.The Coldwell Banker® team and your sales representative are committed to helping you sell your property. We offer the best service in the industry – extensive market knowledge, real estate marketing savvy and strong negotiation skills. We offer a full-service program to assist you through the selling process, from beginning to end. Here are some of the marketing services available to you to help develop a customized program that reflects your personal needs. Marketing Action Plan We will prepare an in-house written plan for marketing your property, based on your needs and input. This plan may include an open house, to be conducted when appropriate and as agreed to in advance with you.Estimate of Proceeds We will furnish you with an estimate of the proceeds you can expect from the sale of your property.Team We will provide you with the resources of our entire team of professionals. Coldwell Banker SignThe Coldwell Banker brand has been a trusted name since it was established in 1906. With your approval, we will place a “For Sale” sign on your property to help generate prospective buyers’ interest in your property.Multiple Listing ServiceWe will prepare a plan for your property to appear in the local Multiple Listing Service. The information will be submitted by the date we have selected for the property’s debut on the market to achieve maximum impact.1234
firstfirstPromotion to Real Estate NetworkWe will promote your property to other reputable, professional brokers and sales representatives in the area.Property PromotionWe will create a marketing resource to promote the details of your property including specific highlights and photos and/or video of your property. We will email it to potential out-of-town prospects, showcase it online and also offer it to prospective buyers viewing your property.Digital MarketingWe will promote your property on the appropriate social media platforms, including; Facebook, Instagram, Linkedin, YouTube and Twitter.Listing SyndicationThrough our listing syndication partners we will promote your property to hundreds of additional property marketing platforms.Leveraging the Coldwell Banker NetworkWe will post your property on the national Coldwell Banker website, coldwellbanker.ca, and all Coldwell Banker digital platforms, to maximize the potential of possible buyers for your property.Direct MarketingWe will prepare promotional materials regarding your property and arrange for their distribution to target market areas to attract potential buyers. Knowledgeable Reliable Reporting We will provide you with weekly (except Holiday Mondays) Marketing Activity Reports to keep you informed of competitive market conditions, buyer activity, and the actions we have taken to market your property.Marketing and Market Review We will review with you any changes that occur with general and specific conditions and the results of our marketing endeavours.Contract Review We will review all purchase offers as they are presented to ensure that the purchase contract has terms that are favourable and protective for you.Qualifying BuyersWe will seek financial qualifying information on all buyers submitting a purchase offer. Our goal will be to pre-qualify or pre-approve the buyer through a reputable lender.Experienced Negotiation We will provide you with our experienced and professional negotiation skills to reach a purchase agreement with terms that are acceptable to you. Closing the Sale / Condition MonitoringWe will monitor and inform you of the progress of the transaction including the satisfaction of all contingencies and conditions during the entire transaction.Home Purchase or Relocation Service We will provide you with our buyer and/or relocation and/or referral services which are available regardless of where you are moving. After-Sale ServiceWe will contact you after the closing to follow up on any remaining details or service needs.Future Service We would be delighted to provide you with general market updates and assistance with any future real estate needs.* Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019, 98% of customers responding were satisfied with the service provided by their Coldwell Banker representative.Promotion to Real Estate NetworkWe will promote your property to other reputable, professional brokers and sales representatives in the area.Multiple Listing ServiceWe will prepare a plan for your property to appear in the local Multiple Listing Service. The information will be submitted by the date we have selected for the property’s debut on the market to achieve maximum impact.Property PromotionWe will create a marketing resource to promote the details of your property including specic highlights and photos and/or video of your property. We will email it to potential out-of-town prospects, showcase it online and also oer it to prospective buyers viewing your property.Direct MarketingWe will prepare promotional materials regarding your property and arrange for their distribution to target market areas to attract potential buyers. Estimated ProceedsWe will furnish you wth an estimate of the proceeds you can expect from the sale of your property. Home EnhancementWe will develop a plan to showcase your property and enhance its ability to attract buyers. We will discuss with you the benets of home staging and the options available to you.Seller DisclosureWe will explain the benets of providing a written disclosure regarding the condition of your property and, if applicable, will present your disclosure to buyer prospects to assist them in preparing an oer.Home WarrantyWe will provide information regarding how a warranty on the operating systems in your house may increase the marketability of your property and help reduce your liability to the buyer. Marketing Activity ReportWe will provide you with regular Marketing Activity Reports of competitive market conditions, buyer activity and the actions we have taken to market your property.Home Finding ProcessWe will review with you the home-nding process that buyers are most likely to follow including nancial qualications, property selection, nancing options and closing procedures.Qualifying BuyersWe will seek nancial qualifying information on all buyers submitting a purchase oer. Our goal will be to pre-qualify or pre-approve the buyer through a reputable lender.Negotiate Purchase OersWe will review all purchase oers as they are presented and we will negotiate on your behalf to reach a purchase agreement with terms that are favourable and protective for you.Closing the SaleWe will monitor and inform you of the progress of the transaction including the satisfaction of all contingencies and conditions during the entire transaction.After-Sale ServiceWe will contact you after the closing to follow up on any remaining details or service needs.Relocation AssistanceWe will provide you with details about our relocation and referral services, which are available to you at no cost, regardless of where you are moving.* Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019, 98% of customers responding were satised with the service provided by their Coldwell Banker representative. PUTTING CLIENTS FIRSTMOUNTAINCENTRALWhen it comes to real estate, it seems like everyone talks about customer service. Your Coldwell Banker® professional recognizes that you want more than just conversation. You want a commitment to action. The Ultimate Service® Program oers clients our commitment to deliver real value and assures the highest level of customer satisfaction.Ultimate Service® for Home Sellers 98% Customer Satisfaction rating from over 85,000 Canadian Homebuyers & Sellers! *
of customers would recommend us to a friend.would use Coldwell Banker again.were satised with our service overall.©2020 Coldwell Banker Real Estate LLC. All Rights Reserved. Each Office Is Independently Owned And Operated. Coldwell Banker and the Coldwell Banker Logo are registered service marks owned by Coldwell Banker LLC. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the oerings of other real estate brokers. We are happy to work with them and cooperate fully.Who’s the best in customer satisfaction? Just ask our customers!The results are in. We’ve surveyed thousands of Canadian homebuyers and sellers from coast to coast to hear what they had to say about the service delivered by their Coldwell Banker professional. When it comes to service on your terms, we’re the Ultimate in Customer Satisfaction! *Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019.98.9% 98.9% 99.2%MOUNTAINCENTRALWhen it comes to real estate, it seems like everyone talks about customer service. Your Coldwell Banker® professional recognizes that you want more than just conversation. You want a commitment to action. The Ultimate Service® Program oers clients our commitment to deliver real value and assures the highest level of customer satisfaction.Ultimate Service® for Home Sellers 98% Customer Satisfaction rating from over 85,000 Canadian Homebuyers & Sellers! *
Seller Services GuaranteeWe put our promises in writing. That’s Ultimate Service.Coldwell Banker Ultimate Service® is proving its value every day – one satised customer at a time.SERVICETogether, we will customize your Coldwell Banker Seller Services Guarantee® to reect your specic wants and needs.COMMUNICATIONWe will keep you up to date on the progress of your transaction and provide you with the help you need to make informed decisions.CONDUCTWe will always be professional in our eorts to earn your trust and will do everything possible to ensure your satisfaction.The Seller Services Guarantee® is a part of our unique customer program. The services provided in this customized guarantee will reect your personal needs as detailed in the comments below:SELLER SERVICES GUARANTEE®Seller’s comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Should you have any questions or concerns at this time, please contact your Sales Representative or the Broker/Manager: _______________________________________________________________________ at this number: ( _____ ) ____________________________________________________________________We keep our promises, or you don’t keep us.®Should the independently owned Coldwell Banker® aliate not perform these seller services, you are entitled to terminate the listing agreement. Please keep in mind that local regulations or practices may restrict some services. Written termination notice must state reason(s) for termination and must be presented by you, in person, to the Broker/Manager. You also agree to provide the local Coldwell Banker® aliate broker with an opportunity to correct the situation within a 24 hour period following the delivery of the termination notice. If the listing agreement is terminated, the termination provisions of the agreement still apply. The remedy of any customer under the Ultimate Service® Program is strictly limited to the cancellation of a listing agreement and gives rise to no further or other rights or remedies whatsoever.We’re ready to go to work for you.If the content of this Seller Services Guarantee® meets with your approval, we’re ready to put our promises into action. Seller(s) Name (please print): ____________________________________________________________________________________________________________________________________________________________________________________Seller(s) Signature: _____________________________________________________________ Date: __________________________________________________________________________________ Date: _____________________Sales Representative (please print): __________________________________________________________________________________________Sales Representative Signature: _____________________________________________________________ Date: _____________________Phone: ( ____________ ) ____________________________________________________________________Property Address: ___________________________________________________________________________________________________________________________________________________________________Do you need help buying your next home? Yes No©2019 Coldwell Banker Real Estate LLC. All Rights Reserved. Each Oce Is Independently Owned And Operated. Coldwell Banker and the Coldwell Banker Logo are registered service marks owned by Coldwell Banker LLC. COPY 1 – BUYER(S) COPY 2 – SALES REPRESENTATIVE