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When it comes to real estate, it seems like everyone talks about customer service. Your Coldwell Banker® professional recognizes that you want more than just conversation. You want a commitment to action. The Ultimate Service® Program oers clients our commitment to deliver real value and assures the highest level of customer satisfaction.Ultimate Service® for Homebuyers98% Customer Satisfaction rating from over 85,000 Canadian Homebuyers & Sellers! *MOUNTAINCENTRAL
PUTTING CLIENTsPUTTING CLIENTsWE LISTENWe want to know what things are most important to you, the customer.ESTABLISH WRITTEN SERVICE STANDARDSWe will live up to these written commitments, or you have the right to cancel your Buyer Representation Agreement†.YOU EVALUATE OUR SERVICEWhen our job is done, we’ll ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.THE RESULT: ULTIMATE SERVICEIf you’re looking for a complete program backed by the best guarantees in the business, that puts you in control, come to Coldwell Banker. Discover for yourself what Ultimate Service is all about.Buyer Counselling SessionThis meeting is key to learning about your needs, wants and goals. We’ll then do our homework to find the right property for you.Buyer Agency AlternativesWe will discuss alternatives for agency representation that are available to you as a potential buyer and our representation of your customer interests in the different agency relationships.Buyer Representation AgreementWe will present and explain to you the Buyer Representation Agreement and the special services and benefits it offers. Financing OptionsWe will offer to arrange a pre‑qualification or pre‑approval appointment with a reputable lender to identify your range of affordability and to increase your negotiating strength.The Coldwell Banker® team and your sales representative are committed to helping you acquire the property that’s right for you. We offer the best service in the industry – extensive market knowledge, real estate marketing savvy and strong negotiation skills. We offer a full‑service program to assist you through the home buying process, from beginning to end. Here are some of the marketing services available to you to help develop a customized program that reflects your personal needs. Estimate of Funds RequiredWe will provide you with a preliminary estimate of closing costs and down payment requirement anticipated in the transaction.Home Buying ProcessWe will walk you through the home buying process and guide you through every step along the way.Property SearchWe will create an online property search according to your specific needs and wants and we will be your advocate with un‑represented properties. Our goal is to show you properties, when possible, as they debut or before they hit the market.Team We will provide you with the resources of our entire team of professionals.1234
firstfirstProperty ShowingWe will show you properties that meet the criteria you have selected and offer a balanced view of each property.Property EvaluationWe will research and review with you all available reports and other documents pertaining to the property that may affect its value and future resale. We will provide you with recent sales of similar properties before you make an offer on a property.Offer PreparationWe will prepare a written offer on the property you choose to purchase, with terms and conditions approved by you.Negotiation StrategyWe will provide you with our experienced and professional negotiation skills, with the goal of getting the best terms for you.Condition MonitoringWe will monitor and inform you of the progress of the purchase agreement, including the satisfaction of all contingencies and conditions during the entire transaction.Review of Discovered DefectsWe will explain the benefit of obtaining a professional property inspection. We will thoroughly review with you any defects discovered during the property inspection, or disclosed by the seller, to enable you to accept or specify the remedy for each defect disclosed.Walk-throughWe will accompany you on a thorough walk‑through of the property (if one is provided for in the sales contract) before closing.After-Sale ServiceWe will contact you after the closing to follow up on remaining details or service needs.Service Satisfaction SurveyWe will provide you with a confidential survey for the evaluation of our services.Future ServiceWe would be delighted to provide you with general market updates and assistance with any future real estate needs.† Some Buyer Services are appropriate only when a Buyer Agreement is in place.* Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019, 98% of customers responding were satisfied with the service provided by their Coldwell Banker representative.Promotion to Real Estate NetworkWe will promote your property to other reputable, professional brokers and sales representatives in the area.Multiple Listing ServiceWe will prepare a plan for your property to appear in the local Multiple Listing Service. The information will be submitted by the date we have selected for the property’s debut on the market to achieve maximum impact.Property PromotionWe will create a marketing resource to promote the details of your property including specic highlights and photos and/or video of your property. We will email it to potential out-of-town prospects, showcase it online and also oer it to prospective buyers viewing your property.Direct MarketingWe will prepare promotional materials regarding your property and arrange for their distribution to target market areas to attract potential buyers. Estimated ProceedsWe will furnish you wth an estimate of the proceeds you can expect from the sale of your property. Home EnhancementWe will develop a plan to showcase your property and enhance its ability to attract buyers. We will discuss with you the benets of home staging and the options available to you.Seller DisclosureWe will explain the benets of providing a written disclosure regarding the condition of your property and, if applicable, will present your disclosure to buyer prospects to assist them in preparing an oer.Home WarrantyWe will provide information regarding how a warranty on the operating systems in your house may increase the marketability of your property and help reduce your liability to the buyer. Marketing Activity ReportWe will provide you with regular Marketing Activity Reports of competitive market conditions, buyer activity and the actions we have taken to market your property.Home Finding ProcessWe will review with you the home-nding process that buyers are most likely to follow including nancial qualications, property selection, nancing options and closing procedures.Qualifying BuyersWe will seek nancial qualifying information on all buyers submitting a purchase oer. Our goal will be to pre-qualify or pre-approve the buyer through a reputable lender.Negotiate Purchase OersWe will review all purchase oers as they are presented and we will negotiate on your behalf to reach a purchase agreement with terms that are favourable and protective for you.Closing the SaleWe will monitor and inform you of the progress of the transaction including the satisfaction of all contingencies and conditions during the entire transaction.After-Sale ServiceWe will contact you after the closing to follow up on any remaining details or service needs.Relocation AssistanceWe will provide you with details about our relocation and referral services, which are available to you at no cost, regardless of where you are moving.* Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019, 98% of customers responding were satised with the service provided by their Coldwell Banker representative. PUTTING CLIENTS FIRSTMOUNTAINCENTRALWhen it comes to real estate, it seems like everyone talks about customer service. Your Coldwell Banker® professional recognizes that you want more than just conversation. You want a commitment to action. The Ultimate Service® Program oers clients our commitment to deliver real value and assures the highest level of customer satisfaction.Ultimate Service® for Home Sellers 98% Customer Satisfaction rating from over 85,000 Canadian Homebuyers & Sellers! *
of customers would recommend us to a friend.would use Coldwell Banker again.were satised with our service overall.©2020 Coldwell Banker Real Estate LLC. All Rights Reserved. Each Office Is Independently Owned And Operated. Coldwell Banker and the Coldwell Banker Logo are registered service marks owned by Coldwell Banker LLC. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the oerings of other real estate brokers. We are happy to work with them and cooperate fully.Who’s the best in customer satisfaction? Just ask our customers!The results are in. We’ve surveyed thousands of Canadian homebuyers and sellers from coast to coast to hear what they had to say about the service delivered by their Coldwell Banker professional. When it comes to service on your terms, we’re the Ultimate in Customer Satisfaction! *Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019.98.9% 98.9% 99.2%COMPLETE REAL ESTATECOMPLETE REAL ESTATEMOUNTAINCENTRALWhen it comes to real estate, it seems like everyone talks about customer service. Your Coldwell Banker® professional recognizes that you want more than just conversation. You want a commitment to action. The Ultimate Service® Program oers clients our commitment to deliver real value and assures the highest level of customer satisfaction.Ultimate Service® for Home Sellers 98% Customer Satisfaction rating from over 85,000 Canadian Homebuyers & Sellers! *
Buyer Services GuaranteeWe put our promises in writing. That’s Ultimate Service.Coldwell Banker Ultimate Service® is proving its value every day – one satised customer at a time.SERVICETogether, we will customize your Coldwell Banker Buyer Services Guarantee® to reect your specic wants and needs.COMMUNICATIONWe will keep you up to date on the progress of your transaction and provide you with the help you need to make informed decisions.CONDUCTWe will always be professional in our eorts to earn your trust and will do everything possible to ensure your satisfaction.The Buyer Services Guarantee™ is a part of our unique customer program. The services provided in this customized guarantee will reect your personal needs as detailed in the comments below:BUYER SERVICES GUARANTEE®Buyer’s comments:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Should you have any questions or concerns at this time, please contact your Sales Representative or the Broker/Manager: _______________________________________________________________________ at this number: ( _____ ) ____________________________________________________________________We keep our promises, or you don’t keep us.®Should the independently owned Coldwell Banker® aliate not perform these Buyer services, you are entitled to terminate the Buyer Representation Agreement, if you have signed one with us. Please keep in mind that local regulations or practices may restrict some services. Written termination notice must state reason(s) for termination and must be presented by you, in person, to the Broker/Manager. You also agree to provide the local Coldwell Banker® aliate broker with an opportunity to correct the situation within a 24 hour period following the delivery of the termination notice. If the Buyer Representation Agreement is terminated, the termination provisions of the agreement still apply. The remedy of any customer under the Ultimate Service® Program is strictly limited to the cancellation of a Buyer Representation Agreement and gives rise to no further or other rights or remedies whatsoever.We’re ready to go to work for you.If the content of this Buyer Services Guarantee™ meets with your approval, we’re ready to put our promises into action. Buyer(s) Name (please print): __________________________________________________________________________________________ __________________________________________________________________________________________Buyer(s) Signature: _____________________________________________________________ Date: __________________________________________________________________________________ Date: _____________________Sales Representative (please print): __________________________________________________________________________________________Sales Representative Signature: _____________________________________________________________ Date: _____________________Phone: ( ____________ ) ____________________________________________________________________Property Address: ___________________________________________________________________________________________________________________________________________________________________Do you need help selling your current home? Yes No©2019 Coldwell Banker Real Estate LLC. All Rights Reserved. Each Oce Is Independently Owned And Operated. Coldwell Banker and the Coldwell Banker Logo are registered service marks owned by Coldwell Banker LLC. COPY 1 – BUYER(S) COPY 2 – SALES REPRESENTATIVE