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20 High PerformancePrinciples for IT SupportGain...| Understanding| Foundation| GuidanceCourse BrochureAll coursecontent isFREE...Guided teams, attentive service

IT support everywhere has a high incidence of slow andfailed support. It means that IT teams do not achievetheir purpose of reliably meeting service needs andexpectations. This is IT support's “Big Problem”.The course explains approaches that can be taken toadopt 20 high performance principles, consolidated inexceptional Standard Operating Procedures (SOP). Byworking according to the principles, 21 commonoperational issues are either softened or removed, as issupport’s big problem .

“Be attentive” is a primary principle that wraps principles 2 - 9...