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2O U R P R O M I S EWise Living is all about community.Our homes have been developed tocreate a real, family-friendlyneighbourhood to make everyone feelat home.

Y O U R L O C A L A R E AAll the important things you need to know about Higher Trewhiddle! Your local GPThe closest GP surgery, St Austell Healthcare - Park, is approximately a mile away. It’s open Monday-Friday.You can find more information and register for this practice at www.nhs.uk/services/gp-surgery/st-austell-healthcare-park PL25 5BUYour local councilThe local council for the area is Cornwall Council (www.cornwall.gov.uk). You’ll be able to find out importantinformation about the local area, such as the local leisure facilities, parks and events taking place,information about council tax and everything you need to know about registering to vote.Bin collectionYou will have up to 4 types of bins. Your black wheelie bin is for general, non-recyclable waste. Please usethis bin for items that cannot be recycled. Your green bin is for materials that can be recycled, such as paper,cardboard, plastic bottle and food tins. You will also be provided with a food waste bin or caddy, and (if youchoose to subscribe to it) a brown wheelie bin for garden waste. Further advice on how to sort your wastefor collection can be found here.Water supplyYour water service is provided by South West Water. Once you move in if you complete their online movinghome form, you can also pay your bill, report a problem or submit a reading: www.southwestwater.co.uk/Closest Supermarket and Petrol Station The closest supermarket is Tesco Extra, just off Pentewan Road (a 10 minute walk away). It has a petrolstation, and there is also a Applegreen petrol station just as close.

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Enquiries to the landlordAll enquiries will be responded to as quickly as possible, but please note it could take up to 3 days (except in case of emergencies). Our dedicated team of advisors are here to support you throughout your tenancy, and they are contactableduring office hours:Monday to Friday - 8.30am - 5.00pmOutside of these hours, our phone lines will automatically divert to our out of hours partners who will be available to attend any emergency works or repairs. In the same way that there are certain expectations for our residents, our team also have responsibilities to you and your livingconditions. We want your time as a Wise Living resident to be as enjoyable and comfortable as possible. We care about you,and your home. Every element of your Wise Living experience is professionally managed by our dedicated team, who you’ll beable to contact 24 hours a day, 7 days a week. Grievance procedureIn the event that you are unhappy we would ask that you contact the team to discuss your dissatisfaction on 0345 319 4070 (alocal rate number). If we are unable to resolve the issue to your satisfaction over the phone then you will be asked to confirmthe details of your complaint in writing to Wise Living, 17 Regan Way, Chilwell, Nottingham, NG9 6RZ and via email to contactus@wiselivinghomes.co.uk. In the unlikely event that you are still dissatisfied, you will be advised to contact therelevant redress scheme who will review your complaint and take the necessary action.We’re in it for the long term. We listen, we care, and we’re there for you. We hope you you enjoy our flexible, wise way of living! W H A T T O E X P E C T F R O M U S

W H E N Y O U M O V E I NWhen you first arrive at your Wise Living home, you’ll see that we’ve left a few important things foryou to keep hold of...CertificationWe will provide you with an electronic copy of the following documents via email: The Energy Performance Certificate (EPC), which will be valid for 10 years from completionThe Gas CertificateThe Electrical Safety CertificateIt is a legal requirement that we arrange for an annual gas safety check to be carried out by a Gas Safe registered engineer.To carry this out, we will need our contractor to access your home and provide both you and us with an updated gas safetycertificate. If for whatever reason you refuse access for this, we will access your home with management keys.InventoryPrior to occupation we will email you a copy of our detailed inventory in, which provides an accurate record of your home'scondition and contents. Once you have moved in to your new home, you have 5 days to review the inventory and confirmany changes to us in writing; after this time it will be assumed that you are happy with the inventory that has beenprovided.User manualsEach appliance has its own user manual. The following pages provides online links to each manual.

HouseInformation

U S E F U L I N F OSafety detectorsYour home is fitted with a smoke detector, a heat detector and a carbon monoxide detector on each floor. The detectors will betested at the time of inventory, it is then your responsibility to test these at regular intervals during your tenancy. Mains operated smoke detectors are fitted in your home. The detector unit is fitted with a back-up battery to ensure continuity ofoperation in the event of a power failure. When the battery is run down, the unit will emit an intermittent warning beep. Pleasemake sure that the battery is replaced with a new one immediately. Never be tempted to remove the battery, howevertemporarily, for use elsewhere. Replacement of the back-up battery is your responsibility.CondensationWe ask you prevent condensation at all times in your home. You can do this by:Not drying washing on radiators inside the propertyEnsuring air vents are left openOpening windows where possible Using extractor fans in bathroomsWhen you move in to your new home there is moisture present that will have been absorbed by the building materials during construction. You may not feel it and it will certainly not do you any harm, but it does need to evaporate slowly and beventilated away. We recommend that the heating should be set at no higher than 20°C, unless extreme weather conditions are experienced.Air vents (where applicable) should be left open at all times to prevent a build-up of condensation and the potential result of mould particularly in kitchens and bathrooms. Please note that in some properties, extractor fans are not automatic and these will have to be turned on using a separate switch.BulbsEnergy efficient light bulbs are used throughout your home and outside too. When replacing a bulb, you should replace it withanother of the same specification.

U S E F U L I N F OTelevision aerialsYour home is fitted with a double outlet (TV & return) in the lounge.Mains stopcock/isolation valvesYou'll find the water stopcock underneath the sink in your kitchen.All stopcocks should be operated at least once each year to keep them in good working order and pipe joints andwater-resistant seals should be checked regularly for leaks. Isolate any part of the system on which you intend to workby closing the stopcock.Loft spaceThe loft in the home is not suitable to be used as storage space. Please do not access the loft space or store any itemsin this space.

G A R D E N C A R EWe want your lawn to be happy and healthy! Once it has been laid, it requires daily watering for around 8 weeks & we recommend wateringthe turf either in the early morning or last thing at night once the sun has gone in. Please refrain from placing sheds, patio furniture andother items on the grass (as well as minimising walking on the grass) for approximately 6 weeks to help the turf establish and growsuccessfully!All front gardens and communal areas will be maintained by our grounds maintenance team, however we do still require you to cut theback garden grass regularly, preferably every two weeks over summer.SpringA single dressing in early Spring using a compound fertiliser, containing nitrogen, phosphate and potash, will supply most of the lawn’srequirements. Apply in mild showery, settled weather as the grass is beginning to grow freely during early to mid-AprilAutumn If your lawn has suffered from Summer drought or heavy compaction, apply an Autumn fertiliser high in phosphate and potash but low innitrogen, to encourage healthy roots during September.ScarifyingScarifying is the term used to describe the removal of thatch from turf using a rake. If thatch is present deal with this as the first step in theAutumn programme of renovation, followed by aerating, Autumn feeding, top dressing and re-seeding as necessary.AeratingAerating is the process of spiking or deeply piercing the lawn surface to reduce soil compaction, improving air circulation within the soil.MowingThe height of cut and frequency of mowing are important factors in grass maintenance. Most gardeners remove cuttings from ornamentallawns as there are usually few periods when they will rapidly shrivel and disappear from the surface. Often the mowing’s will contain viableweed seeds, such as annual meadow grass or the severed stems of white clover or speedwell which, if scattered, will take root to the overalldetriment of the grass.Top-dressingTop dress the lawn with a sharp type of sand, which is available from builder’s merchants, normally called grit sand. Spread the sand with ashovel and brush it into the surface making sure that you do not smother the grass in order that it can recover.

The solar panels installed on our properties are a non-battery system, which means the system does not store energy that the solarpanels produce but uses this energy on appliances that are being used during daylight hours.During the daytime, if your solar panels produce more electricity than you use, the excess power goes back to the grid.In the evening or on cloudy days when the panels aren't producing electricity, you'll draw power from the grid, just like you did beforewhen you lived in a property without solar panels.The significant benefits of this system for you are:Lower Electricity Bills: The most immediate benefit for many homeowners is the potential to save money on their electric bills. Bygenerating your own power, you can reduce the amount of electricity you need to buy from your utility company when the panelsare generating electricity i.e during they day.Environmental Impact: By using renewable solar energy, you're helping to reduce the demand for fossil fuels, leading to lowergreenhouse gas emissions and less dependence on non-renewable resources.No Battery Maintenance: With a non-battery solar power system, you avoid the the visits asociated with maintaining, replacing, anddisposing of batteries.We hope this information provides a clear understanding of your solar power system. You don't have to do anything to benefit fromthe energy the solar panels produce it all happens automatically. If you have any questions or concerns, please feel free to reach out to us at any time. S O L A R P A N E L S

T E S T I N G Y O U R C O 2 A N D S M O K E A L A R MIf you find that your alarms are not in working order, you’ll need to replace the batteries. If the alarmstill does not work after replacing the batteries, please report this via Fixflo.Testing your carbon monoxide (CO2) alarm:Press and hold the test button on the front of the alarm until thealarm sounds. Be sure you hold the button down long enough; itcan take up to 20 seconds for the alarm to respond to the test.Pressing the test/silence button is the correct way to test theCO alarm. NEVER use vehicle exhaust or some other source ofcombustion fumes. Exhaust causes permanent damage.Testing your smoke alarm:Press and hold the test button on the smoke detector. It can takea few seconds to begin, but a loud, ear-piercing siren shouldemanate from the smoke detector while the button is pressed. Ifthe sound is weak or non-existent, replace your batteries. If it has been more than six months since you last replaced thebatteries (whether your detector is battery-powered or hard-wired), change them now regardless of the test result, and testthe new batteries one final time to help ensure properfunctioning. You should also look at your smoke detector tomake sure there’s no dust or other substance blocking its grates,which may prevent it from working even if the batteries are new.

S N A G G I N G I S S U E SAs you’re moving into a brand new home, naturally there could be a few ‘snagging issues’. A snagis a small issue that can appear after building work has settled.The nature of snagging issues will vary, but most of them aren’t serious and can easily be fixed! Here are some of themost common ones:Hairline/small cracksWater pressure problemsTaps that drip/leakWoodwork issues (windowsills, skirting boards or around the door frames) Carpet/floor fittingsPlastering and painting snagsIf you come across any of the above issues or similar, please can you let us know as soon as possible! We’ll create adetailed list of all the snagging issues you’re experiencing and our team will liaise with the house builder to fix it asquickly as possible.

As a Wise Living resident, there are certainbehaviours we require to ensure ourcommunities are a great place to live for youand your neighbours.Looking after your homeDuring your time with us at Wise Living, it is yourresponsibility to look after your home both internally andexternally. Routine maintenance such as replacing lightbulbs, fuses and tap washers, and keeping drains clear areyour responsibility throughout your tenancy. We willconduct a property visit twice a year and access must begranted.Paying your rentAs a resident you are solely responsible for ensuring therent is paid in full and on time. Failure to do this may resultin charges and/or eviction. A standing order is aninstruction that you give your bank to pay a fixed amount tosomeone else on a regular basis (please note a standingorder is different to a direct debit).Your payment date needs to be 3 days before your rent isdue in order for the funds to reach us in time. For example,if your rent is due on the 5th of each month, your standingorder payment date needs to be the 2nd. We cannot amend or cancel the standing order on yourbehalf. It is your responsibility to ensure that the standingorder is cancelled at the end of the tenancy.

S O M E U S E F U L I N F OUtilitiesYou will be responsible for the following utilities for the duration for your tenancy:GasElectricityWaterCouncil TaxBroadbandMeter readings will be included on your inventory and will be provided to the relevant utility provider.InsuranceYou are responsible for obtaining contents insurance to cover your belongings.Making a requestTo help ensure home is in the best possible condition, please report any issues to us as soon as possible. Minor issues can result ingreater damage in the long term. If you do experience any issues, please report these via our online reporting service, Fixflo. Allrequests will be sent straight to your property manager - so this is longer a need to email or phone us.LeaksLeaks are a particularly important issue to be reported as quickly as possible to prevent excessive damage to belongings. If thereis any sign of a leak at your home, please get in touch with the team as quickly as possible!Call-outsIf a contractor is called out to attend to maintenance that turns out to be as a result of resident misuse, costs to resolve and forthe contractor’s visit may be re-charged to you as the resident. Similarly if a scheduled appointment is missed you may becharged a call out fee.

E M E R G E N C I E SIf there is an emergency that requires the Police, Fire Service and/or the AmbulanceService dial 999. For non emergencies, dial 101. GasIf you smell gas you should call National Grid urgently on 0800 111 999.WaterIf you suffer a complete loss of water supply, you should check with the water supply company that thesupply has not been deliberately stopped in order to complete maintenance or repairs. In the event of aburst pipe you should turn off your water supply immediately using the stop cock under your kitchen sink.ElectricityIf there is a total loss of power supply you should check with the electricity supplier that they have notisolated the mains supply in order to carry out repair work, or that there isn’t a local power failurecurrently in place.In the event of a partial power loss you should check your fuse box to ensure that none of the fuses havetripped.If you are experiencing any of the above issues and it’s not a supply fault, then you should contact the WiseLiving team on 0345 319 4070 (a local rate number).

E N D O F T E N A N C YWe hope you choose to stay in your Wise Living home...but should you decide to move on, we askfor the following to be completed: NoticeWritten notice of your wish to end the tenancy must be provided in line with your tenancy agreement.Keys & fobsAll keys and fobs for the home must be returned to us within 24 hours of your tenancy agreement coming to an end. Acharge will be levied against your deposit for any missing items.Final rent paymentWe cannot accept your deposit as your final rent payment. Your rent must be paid in full until the end of your tenancy inline with the tenancy agreement.Mail & BillsYou should ensure that you set up a mail redirection- this can be arranged via the Royal Mail website. Unfortunately wecannot accept responsibility for retaining or forwarding any mail that is delivered to the home after your tenancy hasended. You must ensure that all bills are settled prior to you vacating the home.TDS contact detailsThe Tenancy Deposit Scheme can be contacted on 0300 037 1000 or via their website: www.tenancydepositscheme.com

It is extremely important that you remove all of yourpossessions and provide us with a forwarding address.You must return your home in the same conditionthat it was when you moved in. You should ensurethat you have removed all belongings and anynecessary repairs have been carried out.When you have given notice to end your tenancy, oneof our tenant liaison advisors will visit your propertyand complete a pre-end of tenancy inspection. This isto help give both our team and our tenants a betterunderstanding of what (if any) work needs to be donebefore you return your keys.Please ensure that the home has been thoroughlycleaned throughout prior to you returning the keys.It is in your interest to make sure that the home isvacated in a clean and tidy condition as failure to doso may result in charges being levied against you.H O M E C O N D I T I O N

Images are for illustrative purposes only of this home type, they are therefore not plot or site specific and spec and external features may vary slightly. If there is any point which is of particular importance to you, pleasecontact our office and we will be pleased to check the position for you. All properties are let unfurnished. Any room sizes quoted are approximate and are only intended as a general guidance.Wise Living is a trading name of Wise Living Homes Limited (company number 11184849) and Wise Living Developments Limited (company number 12072018), both registered in England and Wales with registered address 17Regan Way, Chetwynd Business Park, Nottingham, England, NG9 6RZ.G E T I N T O U C H0345 319 4070contactus@wiselivinghomes.co.ukwww.wiselivinghomes.co.ukwiselivinghomeswiseliving_homes @wiselivinghomes Version 1 140525