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ADVANTAGES OF PARTNERING WITH AN EXPERIENCED LANGUAGE SERVICE PROVIDER“By 2025, 1 out of 4 children in classrooms across the nation will be an English language learner (ELL) student.” - National Education Association (NEA)Establishing clear and effective communication with English language learner (ELL) students and their families is essential for achieving an equitable learning environment at your schools. Language and cultural barriers can prevent ELL students from achieving the same success as students who speak English fluently.Partnering with an experienced language service provider (LSP), like Language Services Associates (LSA), is a cost-effective way to ensure no ELL students are left behind. With over three decades providing language services to educational institutions, LSA has the tools necessary for improving equity at your schools, ensuring compliance with applicable federal laws, and fostering open communication with ELL students and their families.

Qualified Interpreters,A Call Away. 24/7/365 HUNDREDSOF LANGUAGESACCESSTO OVER WHAT MAKES LSA UNIQUE:LANGUAGECHALLENGES AT YOUR SCHOOL:Language Barriers: Language barriers hinder effective communication between educators, students, and parents, making it difficult for students to fully engage in the learning process at their schools. Equitable Access: Without professional language services, ELL students and their families can have difficulty accessing important information, partaking in school activities, and participating fully in the education process. Costly Services: Relying on freelance interpreters or inexperienced LSPs results in a lot of time and money spent exploring alternate options when your interpreter or LSP is unavailable or unable to provide specific services or languages. Partner with LSA to provide comprehensive language services tailored to the needs of your schools. We will work within your budget to design a language program that serves your needs and provides a valuable service to your staff, ELL students, and communities. Our services are fast, reliable, intuitive, and require no additional costs or expensive equipment. With LSA’s free training and implementation, and hundreds of languages, including American Sign Language (ASL) and rare languages, your schools will be equipped to take on all language challenges 24/7/365. • IEP Meetings and any Special Education Related Services• PTA Conferences • Student Evaluation Meetings • School Policy Guides • Parent Notifications • Progress Reports • Emergency Communications • And more… LSA WILL WORK WITH YOU TO ENSURE COMPLIANCE WITH US LAWS AND REGULATIONS REQUIRING SCHOOLS TO PROVIDE LANGUAGE SERVICES TO STUDENTS AND PARENTS, INCLUDING: • Title III (part of the Elementary and Secondary Education Act of 1965 (ESEA), as amended by the Every Student Succeeds Act of 2015 (ESSA)) • Title VI of the Civil Rights Act of 1964 • Americans with Disabilities Act (ADA) • Equal Educational Opportunities Act of 1974 (EEOA) • Executive Order 13166 • Every Student Succeeds Act (ESSA) • Family Educational Rights and Privacy Act (FERPA)LSA WILL WORK WITHIN YOUR BUDGET TO FACILITATE EFFICIENT COMMUNICATION FOR:

www.LSA.incVisit us online for more information.BENEFITS OF PARTNERING WITH LSA 24/7/365 SERVICES IN HUNDREDS OF LANGUAGESLSA is a full-service language provider offering hundreds of anguages, 24/7/365 via audio, video, and onsite solutions. We also offer translation services for important documents, forms, websites and any written materials, and language assessments to ensure your bilingual staff are qualified to provide interpretation in your school district.FAST ON-DEMAND SERVICES FOR ANY SITUATIONLSA provides on-demand over-the-phone interpretation for any time you need an interpreter on the spot. We also have several on-demand video remote interpretation languages available, and customer service representatives available around the clock. HIGHLY QUALIFIED INTERPRETER NETWORKOur interpreters and translators undergo a rigorous three-step verication process ensuring they provide culturally competent services and have expertise in the education eld. This guarantees that any time an interpreter is needed you are provided with a highly qualied linguist who understands the terminology and nuances of the K-12 education industry.INTERPRETER RESOURCE LIBRARY WITH ANY DOCUMENTS YOU’D LIKE DISTRIBUTEDWe are committed to supporting interpreters’ efforts to uphold industry standards and to meet each client’s unique needs. To that end, we provide interpreters with access to a comprehensive online library of general and client-specific reference materials. If your school or district has information or documents you wish to disseminate, we can have them uploaded to our library. FREE TRAINING AND IMPLEMENTATIONLSA’s services are easy to use and do not require the purchase of costly equipment. We provide training and implementation at no extra cost and offer 24/7/365 technical and troubleshooting support. Our services are customizable to meet your needs, and our technology is compliant with all applicable regulations such as HIPAA, ISO 27001, CCPA, GDPR, FEDRAMP, PCI DSS, and UK G-CLOUD. • While tools like Google Translate may seem like a fast solution for communicating with ELL students and their parents, the issue is there is no way to incorporate context. This means words with double meanings can be incorrectly translated, and the entire meaning of what is being said can be altered significantly. • Partnering with an inexperienced language service provider (LSP), or an LSP with limited tools and resources, can mean inadequate services, long wait times, or the inability to provide services for rare languages. While their services may be inexpensive on the surface, you’ll spend extra time and money seeking services or languages they cannot help you with elsewhere. • Engaging the services of independent or freelance interpreters usually means paying a higher rate, working around that interpreter’s schedule, and language limitations. There’s also no resolution process if the interpreter does not meet your standards. • Using a bilingual friend, family member, or student does not always lead to the desired outcome. Another student may be too young to comprehend important concepts or ideas, and friends and family do not have the training required to provide adequate interpretation in a professional setting. An interpreter also needs to be neutral, impartial, and unbiased which a friend or family member cannot always do. MEET STANDARD PRACTICESLSA’s education interpreters ensure the accurate rendering of messages from one language to another with full confidentiality and impartiality. Our highly qualified interpreters are the most professional in the field, consistently improving and staying current on all education/language practices and ethics.WHY LANGUAGE TRANSLATION & INTERPRETATION SHORTCUTS DO NOT WORK

OUR SERVICES:LSA’s Over the Phone Interpreting (OPI) connects you with a qualified interpreter in seconds. Our interpreters are available 24/7/365 by dialing a toll-free number (TFN) provided to your school. Calls can also be scheduled for rare languages, and our platform supports third-party connections. OPI is a great solution for school staff anytime they need to reach out to a student’s parents by phone. If onsite or video remote interpreters are not available for a parent-teacher meeting, OPI can be used as a quick solution to foster communication. Over the Phone InterpretationFor situations in which it is more appropriate to have an interpreter physically present, LSA offers Onsite Interpreting. Through LSA’s Client Portal, users can schedule an interpretation session, make changes to an existing request, cancel a request, and see all pending and completed requests. Onsite interpretation is ideal for PTA conferences, IEP meetings, student evaluations, and any situation where multiple people are in the room or sensitive subjects are being discussed. Onsite InterpretationThe LSA App allows you to access live video interpreters on demand at the push of a button. With VRI there is no need to schedule an onsite interpreter in advance, which means you benefit from instant accessibility. The LSA App natively integrates to your system, and can be accessed by any laptop, desktop, tablet, or smart phone you may currently be using. A great substitute for onsite interpretation, an interpreter can be virtually connected on your preferred device. Perfect for PTA conferences, IEP meetings, student evaluations, virtual meetings, and any situation requiring visual support. Video Remote InterpretationAmerican Sign LanguageLSA offers your school the ability to have any written material translated between more than 180 language pairs. Translate report cards, permission slips, bus schedules, websites, portals, testing materials, school announcements, and any written materials. Translation & LocalizationLanguage Assessments & Testing LSA’s Assessment Program can help ensure that your school’s bilingual employees have the skills required to guarantee the best experience for your ELL students and their families. Available onsite and virtually, LSA’s RID and State-certified ASL interpreters are ready to help you serve your Deaf and Hard of Hearing (HoH) students and their families. Request an on-demand video interpreter through the LSA App 24/7/365 or schedule an onsite interpreter through the LSA Client Portal.Our ASL services provide equitable access for PTA conferences, IEP meetings, student evaluations, virtual meetings, parent-teacher conferences, and any situation that requires understanding.LSA ExpressConnect offers a better experience for both limited English proficient parents/guardians and staff. With LSA ExpressConnect, your limited English proficient parents/guardians have their calls answered in their preferred language. The parent/guardian calls a toll-free number and is connected to an interpreter who answers the call in the preferred language before connecting with you to complete the call. This solution is extremely useful for parents/guardians needing to contact their school for any reason. Calls come to your school with both the caller and interpreter already on the line.LSA ExpressConnectScheduled Video is an additional option for introducing a virtual interpreter to your session. Compared to on-demand, this service is offered as pre-scheduled. Scheduling a virtual interpreter is just like scheduling an onsite interpreter, but with additional benefits and fewer restrictions. The challenge of locating available interpreters, especially for rare languages, is significantly mitigated with an expanded interpreter network located remotely. Lastly, the cost of delivering this scheduled service is substantially less expensive than traditional onsite interpretation delivery models. Scheduled Video

USING OUR SERVICES HAS NEVER BEEN EASIER!OVER THE PHONE INTERPRETATION CUSTOMER JOURNEY Dial your dedicated numberEnter your unique access codeRequest the language neededConnect with your interpreterVIDEO REMOTE INTERPRETATIONCUSTOMER JOURNEY From any device whatsoever, open the LSA Interpretation App or access it through your browserSelect your language for either audio or videoConnect with your interpreter Gather your source files to be translated and any reference materials (terms, related texts in the target language, etc.)Receive translations that match your source files - on time and on budget!Approve the cost & time estimate provided by LSA (Remember to provide any necessary billing information)Send to LSA with your instructions viathe Client Portal or via email totranslations@lsa.incTRANSLATION & LOCALIZATION CUSTOMER JOURNEY SCHEDULED VIDEO & ONSITE CUSTOMER JOURNEY From any device whatsoever, open the LSA Interpretation App or access it through your browserLSA EXPRESSCONNECT Parent/guardian calls a dedicated toll-free number.Parent/guardian is connected to an interpreter in their preferred language.Parent/guardian is connected to your school with the interpreter already on the line ready to start the call.Select your language for either audio or videoSchedule your interpreter

To learn more, contact our Sales Team.Sales@LSA.inc 800.305.9673 EXT. 55583www.LSA.incThe LSA partnership has been phenomenal. Whether it’s managing our day-to-day operations or contracts LSA goes above and beyond to meet our business needs. In addition, LSA stays abreast of changes in our market and is ready to pivot to accommodate those changes. With the LSA partnership we have been able to service over 15,000 language customers annually. The partnership with LSA has been so great that we went from onboarding one department to 12 as well as adding additional products.”-Khlecka BanksAVP Senior Systems Analyst-IVRFlagstar BankOur program has utilized LSA for the over five years and it has been a tremendous asset to the families and providers we serve. Whether having documents and applications translated, securing a live translator for virtual meetings and/or having an interpreter on the line for a frantic parent seeking services. We really enjoy access to the LSA Web portal which makes obtaining services a smooth process and keeps us up to date on services used daily, monthly, and yearly. LSA has been time efficient and accommodating to the growing needs of our program.”- Jennifer HarrisPHLpreK Enrollment and Referral CoordinatorPublic Health Management CorporationOur medical practice has used LSA for several years, and we have been pleased with their service from day one. LSA is the best!!! We use them several times a week. We are always able to get a phone interpreter quickly and it is so easy to go online and request an in-person interpreter. Customer service is quick with resolving issues. LSA is professional and the interpreters are very knowledgeable and professional!!!”- Karen MarshallPractice AdministratorMaryland SurgeonsHEAR FROM OUR CUSTOMERS:CompSpec have been partners with Language Services Associates since 2006 for our telephonic and translation needs. LSA is a reliable resource for us for our language service program. We truly appreciate the assistance provided by our dedicated account manager, Ashley Butler. She has provided us with training tools for our staff, robust reporting, industry trends, and more. We appreciate the level of communication and attention that is afforded to us. What impressed us the most is the continued high level of customer service Ashley, and her team has provided for us throughout the years. Language Services Associates is a true partner.”- Tra BuiDirector, Client EngagementCompspec Inc.“ ““ “