The Impact of Language in Education : simplebooklet.com

www.LSA.inc800.305.9673Language barriers hinder effective communication between educators, students, and parents,making it difficult for students to fully engage in the learning process at their schools.Language Barriers: Relying on freelance interpreters or inexperienced LSPs results in a lot of time and moneyspent exploring alternate options when your interpreter or LSP is unavailable or unable toprovide specific services or languages. Costly Services:Establishing clear and effective communication with English Language Learner (ELL) students and theirfamilies is essential for achieving an equitable learning environment at your schools. Language andcultural barriers can prevent ELL students from achieving the same success as students who speakEnglish fluently.Partnering with an experienced language service provider (LSP), like Language Services Associates(LSA), is a cost-effective way to ensure no ELL students are left behind. With over three decades ofproviding language services to educational institutions, LSA has the tools necessary to improve equity atyour schools, ensure compliance with applicable federal laws, and foster open communication with ELLstudents and their families.Advantages Of Partnering With anExpert Language Service Provider.1 out of 4 children in classrooms across the nation are English Language Learners(ELLs), according to the National Education Association (NEA).CHALLENGES AT YOUR SCHOOL:Without professional language services, ELL students and their families can have difficultyaccessing important information, partaking in school activities, and participating fully in theeducation process. Equitable Access:Over 3 Decades of Education Experience Message

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WHAT MAKES US UNIQUE.BENEFITS OF LSA:LSA’s education interpreters ensure the accurate rendering of messages from one language to another with full confidentialityand impartiality. Our expert interpreters are the most professional in the field, consistently improving and staying current on alleducation/language practices and ethics.MEET STANDARD PRACTICES.www.LSA.inc800.305.9673Our interpreters and translators undergo a rigorous three-step verification process ensuring they provide culturally competentservices and have expertise in the education field. This guarantees that any time an interpreter is needed you are provided with ahighly qualified linguist who understands the terminology and nuances of the K-12 education industry.HIGHLY QUALIFIED INTERPRETER NETWORK.Partner with LSA to provide comprehensive language services tailored to the needs of your schools.We will work within your budget to design a language program that serves your needs and provides avaluable service to your staff, ELL students, and communities. 24/7/365 SERVICES IN 250+ LANGUAGES.LSA is a full-service language provider offering 250+ languages, 24/7/365 via audio, video, onsite, and AI solutions. We alsooffer translation services for important documents, forms, websites and any written materials, and language assessments toensure your bilingual staff are qualified to provide interpretation in your school district.LSA provides on-demand over the phone, video remote, and AI interpretation for any time you need an interpreter on the spot.We also have customer service representatives available around the clock. FAST ON-DEMAND SERVICES FOR ANY SITUATION.FREE TRAINING & IMPLEMENTATION.LSA’s services are easy to use and do not require the purchase of costly equipment. We provide training and implementation atno extra cost and offer 24/7/365 technical and troubleshooting support. Our services are customizable to meet your needs, andour technology is compliant with all applicable regulations such as HIPAA, ISO 27001, CCPA, GDPR, FEDRAMP, PCI DSS, and UKG-CLOUD.LSA takes interpreters’ performance and professional development very seriously. We are committed to supporting interpreters’efforts to uphold industry standards and to meet each client’s unique needs. To that end, we provide interpreters with access toa comprehensive online library of general and client-specific reference materials. If your school or district has information ordocuments you wish to disseminate, we can have them uploaded to our library. INTERPRETER DOCUMENT LIBRARY.Our services are fast, reliable, intuitive, and require no additional costs or expensive equipment. WithLSA’s free training and implementation, and 250+ languages, including American Sign Language (ASL)and rare languages, your schools will be equipped to take on all language challenges 24/7/365.

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LSA works within yourBudget to facilitate efficientCommunication for: EP Meetings & SpecialEducation Related ServicesPTA Conferences Student EvaluationMeetings School Policy Guides Parent Notifications Progress Reports EmergencyCommunications WHY LANGUAGE SERVICE SHORTCUTSJUST DON’T WORK:LSA ensures compliance withU.S. laws & regulationsrequiring schools to providelanguage services tostudents & parents.Title III (part of the Elementaryand Secondary Education Actof 1965 (ESEA), as amendedby the Every StudentSucceeds Act of 2015 (ESSA)) Title VI of the Civil Rights Actof 1964 Americans with DisabilitiesAct (ADA) Equal EducationalOpportunities Act of 1974(EEOA) Executive Order 13166 Every Student Succeeds Act(ESSA) Family Educational Rights andPrivacy Act (FERPA)www.LSA.inc800.305.9673While tools like may seem like afast solution for communicating with ELL studentsand their parents, the issue is that there's no way toincorporate context. This means words with doublemeanings can be incorrectly translated, and themeaning of what is being said can be significantlyaltered. And although are often readilyaccessible, unreliable translations without humanoversight lack the necessary cultural nuance crucialfor effective communication - and the ability toswitch over to a human interpreter when needed.Google TranslateAI toolsENCOURAGE LEARNING.Partnering with an (LSP), or an LSP with limited tools andresources, can mean inadequate services, long waittimes, or the inability to provide services for rarelanguages. While their services may be inexpensiveon the surface, you’ll spend extra time and moneyseeking services or languages they cannot help youwith elsewhere. inexperienced language service providerEngaging the services ofinterpreters usually means paying a higher rate,working around that interpreter’s schedule, andlanguage limitations. There’s also no resolutionprocess if the interpreter does not meet yourstandards.independent or freelanceUsing adoes not always lead to the desired outcome. Anotherstudent may be too young to comprehend importantconcepts or ideas, and friends and family do not havethe training required to provide adequateinterpretation in a professional setting. An interpreteralso needs to be neutral, impartial, and unbiased,which a friend or family member cannot always do. bilingual friend, family member, or student

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Over the PhoneInterpretation (OPI)Video RemoteInterpretation Translation &LocalizationLanguage Assessments& Testingwww.LSA.incLSA’s Over the Phone Interpreting(OPI) connects you with a qualifiedinterpreter in seconds. Our interpretersare available 24/7/365 by dialing a toll-free number (TFN) provided to yourschool or utilizing the LSA App. Callscan also be scheduled for rarelanguages, and our platform supportsthird-party connections. OPI is a great solution for school staffanytime they need to reach out to astudent’s parents by phone. If onsiteor video remote interpreters are notavailable for a parent-teacher meeting,OPI can be used as a quick solution tofoster communication. 800.305.9673The LSA App allows you to access livevideo interpreters on demand at the pushof a button. With VRI there is no need toschedule an onsite interpreter in advance,which means you benefit from instantaccessibility. The LSA App nativelyintegrates to your system, and can beaccessed by any laptop, desktop, tablet,or smart phone you may currently beusing. A great substitute for onsite interpretation,an interpreter can be virtually connectedon your preferred device. Perfect for PTAconferences, IEP meetings, studentevaluations, virtual meetings, and anysituation requiring visual support.LSA offers your school the ability tohave any written material translatedbetween more than 180 language pairs. Translate report cards, permission slips,bus schedules, websites, portals, testingmaterials, school announcements, andany written materials. LSA’s Language Assessment Programcan help ensure that your school’sbilingual employees have the skillsrequired to guarantee the bestexperience for your ELL students andtheir families.CORE SERVICES.

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OnsiteInterpretationAmerican SignLanguageFor situations in which it is moreappropriate to have an interpreterphysically present, LSA offers OnsiteInterpreting. Through LSA’s ClientPortal®, users can schedule aninterpretation session, make changesto an existing request, cancel arequest, and see all pending andcompleted requests. Onsite interpretation is ideal for PTAconferences, IEP meetings, studentevaluations, and any situation wheremultiple people are in the room orsensitive subjects are being discussed. www.LSA.inc800.305.9673Available onsite and virtually, LSA’s RIDand State-certified ASL interpreters areready to help you serve your Deaf andHard of Hearing (HoH) students and theirfamilies. Request an on-demand videointerpreter through the LSA App24/7/365 or schedule an onsiteinterpreter through the LSA Client Portal.Our ASL services provide equitableaccess for PTA conferences, IEPmeetings, student evaluations, virtualmeetings, parent-teacher conferences,and any situation that requiresunderstanding.CORE SERVICES.

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www.LSA.inc800.305.9673With the LSA Scheduler you caneffectively utilize your own interpreterresources while accessing LSA’sresources for overflow all in one place.You no longer need to switch betweenprograms, track data in a spreadsheet, orimprovise with non-schedulingapplications.LSASchedulerIf an interpreter isn’t available right awaywhen you call, you don’t have to wait onhold. Simply leave your information with acoordinator, and we’ll call you back assoon as we’ve connected with aninterpreter.LSA CallBackLSA Reverse Call Flow offers a better experience for both limited English proficientparents/guardians and staff. With LSA Reverse Call Flow, your LEP parents/guardians have theircalls answered in their preferred language. The parent/guardian calls a toll-free number and is connected to an interpreter who answers thecall in the preferred language before connecting with you to complete the call. This solution isbeneficial for parents/guardians needing to contact their school for any reason. Calls come toyour school with both the caller and interpreter already on the line.LSA Reverse Call FlowFEATURES.

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www.LSA.inc800.305.9673“The LSA partnership has been phenomenal.Whether it’s managing our day-to-dayoperations or contracts, LSA goes to meet our business needs. In addition,LSA stays abreast of changes in our market andis ready to pivot to accommodate those changes.With the LSA partnership, we have been able toservice overannually. The partnership with LSA has been sogreat that we went from onboarding onedepartment to 12 as well as adding additionalproducts.”— Khlecka Banks AVP Senior Systems Analyst-IVRFlagstar Bank“Our program has utilized LSA forand it has been a tremendous asset to thefamilies and providers we serve. Whether havingdocuments and applications translated, securinga live translator for virtual meetings, and/orhaving an interpreter on the line for a franticparent seeking services. We really enjoy accessto the which makes obtainingservices a smooth process and keeps us up todate on services used daily, monthly, and yearly.LSA has been time efficient and accommodatingto the growing needs of our program.”— Jennifer HarrisPHL Pre-K Enrollment & Referral CoordinatorPublic Health Management Corporation“CompSpec has been partners with LanguageServices Associates for our telephonicand translation needs. LSA is a reliable resourcefor us for our language service program. We trulyappreciate the assistance provided by ourdedicated account manager, Ashley Butler. Shehas provided us with training tools for our staff,robust reporting, industry trends, and more. Weappreciate the level of communication andattention that is afforded to us. What impressedus the most is the Ashley and her team haveprovided for us throughout the years. LanguageServices Associates is a true partner.”— Tra BuiDirector, Client EngagementCompspec Inc.“Our medical practice has used LSA for and we have been pleased with theirservice from day one. LSA is the best!!! We usethem We are always ableto get a phone interpreter quickly, and it is soeasy to go online and request an in-personinterpreter. Customer service is quick at resolvingissues. LSA is professional, and the interpretersare very knowledgeable and professional!!!”— Karen MarshallPractice AdministratorMaryland Surgeonssince 2006continued high level ofcustomer serviceseveralyears,several times a week.15,000 language customersover five years,LSA Client Portal,above andbeyondHEAR FROM OUR CUSTOMERS.

The Impact of Language in Education