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Reference Welcome Packet 6-22

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Welcometo Okaloosa Gas District

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OFFICE LOCATIONSWelcome to Okaloosa GasWhether you’re enjoying the benets of clean-burning natural gas in your home or counting on its reliability and value to operate your business eectively, you can be assured that Okaloosa Gas is here to meet your energy needs and expectations.Okaloosa Gas District is an Independent Special District created by an act of the Florida Legislature. Since 1953, Okaloosa Gas has been a part of Okaloosa, Santa Rosa, and Walton counties in northwest Florida and now serves approximately 50,000 natural gas residential and commercial customers. We are a full service utility that includes appliance service, repair, piping and installation. In addition, we oer gas burning appliances through local appliance vendors.While our number one priority is the safe and dependable delivery of natural gas, we also have a responsibility to our community. We actively support several charitable organizations and our employees contribute both their time and money to the communities where they live and work. We are proud to serve you and our community as your natural gas utility provider.CUSTOMER SERVICE CENTERSOur customer service centers can assist you with your natural gas related questions and requests. Call or visit today.Local: (850) 729-4700Toll Free: (800) 239-3878VALPARAISO364 Valparaiso Pkwy.Valparaiso, FL 325808 a.m. – 5 p.m., Monday – FridayFORT WALTON BEACH20 NE Hughes St.Fort Walton Beach, FL 325488 a.m. – 5 p.m., Monday – FridayCRESTVIEW101 S Main St.Crestview, FL 325368 a.m. – 4 p.m., Monday – Friday

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INSIDEWhy Natural Gas? ........................................................................................................ 4Residential Cash Rebates ...................................................................................... 5Deposit & Fees ...............................................................................................................6Understanding Your Bill ..........................................................................................8Payment Options..........................................................................................................9Programs for You ........................................................................................................10How to Read Your Meter........................................................................................11In Case of a Gas Leak ..............................................................................................12Call 811 Before You Dig .......................................................................................... 13Carbon Monoxide Tips ...........................................................................................14Customer Responsibilities ..................................................................................14Important Gas Meter Tips ....................................................................................16Safety Reminders.......................................................................................................17Safe Water Temperatures ....................................................................................18Flammable Vapors ...................................................................................................19Services We Oer ..................................................................................................... 20Glossary of Terms ......................................................................................................22Frequently Asked Questions .............................................................................23

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4 / 850-729-4700CLEANYou can breathe a little easier thanks to natural gas.Natural gas produces lower levels of emissions than other energy sources, helping to protect the environment and all of us. So while U.S. natural gas production has risen signicantly, our nation’s greenhouse gas emissions have dropped to their lowest level in over 25 years. That’s a win-win situation for us and for our planet.AFFORDABLENatural gas costs less and has saved families like yours tens of millions of dollars in the past ve years. Families that use natural gas to heat their homes, cook their meals and dry their clothes save on average $1,041 every year over those who use electricity. Why is that? Gas furnaces cost less to operate than heat pumps.RELIABLERegardless of the weather, Okaloosa Gas delivers safe and reliable energy to our customers even during power outages and tropical storms. Fortunately, natural gas is delivered to your home via an underground pipelines and provides nearly 100% reliable service.Souce: American Gas AssociationEFFICIENTWith natural gas, 91% of the energy is delivered directly to the home, and is three times more ecient than using electricity to power appliances.Souce: American Gas AssociationWhy Natural Gas?

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RESIDENTIAL CASH REBATES HEATING SYSTEM You can REALLY feel the heat with a Natural Gas Heating System Switch you electric heat pump or propane furnace to a new efficient natural gas furnace and receive a cash rebate of 800 Upgrade your current natural gas furnace with a new efficient model and receive a 400 cash rebate Start saving money today on your heating bill with natural gas WATER HEATING Enjoy HOT showers with affordable and reliable natural gas Switch your electric or LP water heater to a natural gas tank or tankless water heater and receive a cash rebate Natural Gas Tank 650 Natural Gas Tankless 300 Upgrade your old natural gas water heater to a new efficient model and receive Natural Gas Tank to Tank 425 Natural Gas Tank to Tankless 100 The rebate is available to new and existing Okaloosa Gas residential customers ADDITIONAL CASH REBATES FOR GAS APPLIANCES Take advantage for our rebates to save money energy and the environment Switch or upgrade to a new natural gas appliance and receive the following rebates Natural Gas Pool Heater 300 Range or Cook top 100 Logs 100 Dryer 100 Grill 50 Fire pit 50 DISCLAIMER Cash Rebates are limited to one rebate per natural gas product per residential household Okaloosa Gas reserves the right to change the terms and conditions at any time Proof of purchase and or inspection is required by your local municipality or county inspection office Contact Okaloosa Gas for more details 850 729 4700

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DEPOSIT & FEESRESIDENTIAL DEPOSITAll new customers will be required to pay a $35 deposit unless they have a letter of good standing from another utility within the last 12 months. Customers that previously established good credit with the district will not be required to pay a deposit. A deposit of $70 will be required of an existing customer who has been disconnected for nonpayment or a previous customer with a number of delinquencies. A customer that has been cut-o for the third time in any 12-month period will be charged a deposit of $150. When a customer has established a good paying record with no returned checks, has not appeared on the disconnect list, or has received no more than one late charge during a 12 month period, all deposits will be credited to their account.COMMERCIAL DEPOSITThe amount of the commercial deposit will be decided by the estimated monthly usage. The deposit is usually equal to a two month estimated average bill. The initial deposit may be adjusted based upon actual usage. Commercial deposits of greater than $100 may be in the form of a bond from an insurance company.

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www.OkaloosaGas.com / 7SERVICE CHARGES AND FEESMONTHLY SERVICE FEEResidential – $15.00Commercial – Small $17; Large $100CONNECT FEE $55TRANSFER FEE$55 for existing customer at any location which can be added to the rst months billing.RECONNECT FEE$70** during regular working hours, $100* after regular working hours plus $100 per hour with one hour minimum.*Applies to existing customer disconnected for non-payment for the rst time in one year. Customers who have been disconnected twice or more will be reconnected during regular working hours only. All reconnects are subject to additional deposits as stated above in Residential Deposit.**Applies to customers who disconnect service during summer months (typically because they don’t have a year-round appliance or the home is lived in seasonally) and reconnect during the heating season.RETURNED CHECK FEES$25 returned check fee for checks less than $50$30 returned check fee for checks totals from $50 to less than $300$40 returned check fee for checks totals over $300LATE CHARGESBills for services rendered are payable within 25 days from the bill date. If not paid during this period, the bill becomes delinquent. On the bill due date a late fee will be incurred if payment isn’t made. All delinquent bills will be charged a 10% late charge. If the balance remains unpaid 15 days after the next bill date, the service is subject to disconnection.

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8 / 850-729-4700UNDERSTANDING YOUR BILL1. Your account number2. Cycle and Route number3. Address where service is rendered4. Date bill was calculated5. Date bill is due6. Type of Service7. Current Service Dates8. Number of days in current service period9. Idencaon number of natural gas meter10. The meter reading at the end of the current billing period11. The meter reading at the end of the previous billing period12. Calculated by subtracng your previous meter reading from your current one13. Meter Mulplier compensates for dierent meter sizes14. Adjusted consumpon – consumpon mulplied by the meter mulplier15. Brish Thermal Units measure the amount of energy used to raise the temperature of one pound of water by one degree Fahrenheit – so the energy required to produce heat.16. Units of heat energy to 100,000 BTU and the unit we use to measure the natural gas consumed17. Your previous billing amount18. Payments made since your last bill19. Any adjustments made, such as error, late charge, etc.20. Balance brought forward to current bill21. A xed amount used to cover the cost of service, meter and billing. The charge is applied regardless of the quanty of natural gas you use and cannot be changed. 22. The cost of natural gas is passed on to you with no mark up.23. Delivery of natural gas to your home and/or business, maintain and upgrade pipelines and infrastructure so you and your community connue to receive safe, reliable natural gas service.24. Disconnued25. For residenal customers, the municipality where you have your natural gas service assesses these taxes. This amount is collected and paid directly to the municipality with no mark up.26. Current charges 27. Current charges 28. Charges from previous month(s)29. Total charges due143526 7 8 910 1311 1412 151617211822192320242526272829

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www.OkaloosaGas.com / 9PAYMENT OPTIONSOkaloosa Gas wants to make it easy for our customers to pay their bills. The following lists the simple ways to pay your bill:PAY ONLINE (FREE SERVICE)Visit www.okaloosagas.com to pay onlineSelect 'Manage Your Account.' You will then be directed to our utility billing site. In the top right corner, click ‘New User’ and complete a new user account prole. IMPORTANT: Your Account ID must be entered exactly as it appears on your monthly statement. If you need assistance, please call us at 850-729-4700 and we will be happy to assist you.Make a one time paymentPay your bill using “Online Banking” through your Banking InstitutionPAY BY PHONE (FREE SERVICE)Call 850-729-4700 for 24-hour service.PAY IN PERSONDrop your payment o at one of our locations using the payment drop box 24-hours a day, 7 days a week.Valparaiso Oce8 a.m. – 5 p.m. Monday – Friday364 Valparaiso ParkwayValparaiso, FL 32580Fort Walton Beach Oce8 a.m. – 5 p.m. Monday – Friday20 NE Hughes StreetFort Walton Beach, FL 32548Crestview Oce8 a.m. – 4 p.m. Monday – Friday101 S Main StreetCrestview, FL 32536Learn more at www.okaloosagas.com/bill-payment-optionsPAY BY MAILMake checks out to Okaloosa Gas District.Mailing address: Okaloosa Gas DistrictP.O. Box 548Valparaiso, FL 32580

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PROGRAMS FOR YOUBUDGET BILLINGProvides you an easier way to plan and manage your energy budget each month. Sign up at: www.okaloosagas.com/programsEASY PAYConvenient, worry-free automatic withdrawal from your checking or savings account ensures you never miss a payment. Sign up at: www.okaloosagas.com/programsPAPERLESS BILLINGGoing paperless saves trees and time. It’s an easy way to help keep the sky blue and the planet green. Sign up at: www.okaloosagas.com/programsRESIDENTIAL PIPING PROGRAMProtect yourself from costly repair bills. If your gas piping ever leaks or fails because of normal wear and tear, we will repair or replace it. Sign up at:www.okaloosagas.com/residential-piping-programSHARE THE WARMTH Provides assistance to residents with their energy bill. You may elect to contribute to this non-prot organization that provides energy assistance to Northwest Florida residents in need. Share the Warmth is administered by the Salvation Army. To learn how you can help and to sign up for this program, visit: www.okaloosagas.com/share-the-warmth

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www.OkaloosaGas.com / 11HOW TO READ YOUR METERSTEP 1Facing the meter, start with the right-hand dial in the top row, or use the dial with the lowest numerical value. Record from right to left.STEP 2Record the number that the hand on the dial has just passed -- remember that some hands move clockwise and some hands move counterclockwise. Also remember that one revolution of the dial drives the next dial by one digit. For instance, the one thousand dial must make one revolution in order for the ten thousand dial to move one digit.STEP 3Repeat this procedure with each dial in succession, moving to the left, until you have a number for each dial and ending with the dial marked one million. This is the number of hundred cubic feet.0 4Start Here1 1The correct reading for this meter is: 0411

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12 / 850-729-4700IN CASE OF A GAS LEAKRemain calm. Don’t light a match, candle or cigarette. Don’t turn electrical appliances or lights on or o. Leave the area immediately and from a safe location, call Okaloosa Gas at 850-729-4700, 24 hours a day, seven days a week, or call 911.OKALOOSA GAS ASKS YOU TO REMEMBER FOUR SIMPLE STEPS:LookNear a gas leak outside, you may notice blowing dirt, bubbling creeks or ponds, dry spots in moist areas or dead plants surrounded by green, live plants.ListenAn unusual hissing sound near gas lines or appliances may indicate a natural gas leak.SmellIn its raw state, natural gas is odorless. Natural gas utility companies add a harmless substance called mercaptan to create a rotten-egg-like smell. You should take action even if the odor is faint.LeaveIf you notice any of the above signs, leave the area immediately and contact Okaloosa Gas at 850-729-4700. If the smell of natural gas is particularly strong, also call 9-1-1.CORRUGATED STAINLESS STEEL TUBINGCorrugated stainless steel tubing (CSST) is a exible, thin-walled metallic tubing used to supply natural gas in some residential, commercial, and industrial buildings. CSST often has a yellow or black plastic coating and is typically found inside walls and through and along oor and ceiling joists. It’s not the same as the exible appliance connectors that attach directly to your gas appliances.If lightning strikes a structure containing CSST, there’s a risk the lightning can travel through the structure’s natural gas piping system and cause a leak or re. To help protect structures from potential lightning strikes, the installation of an appropriate lightning protection system should be considered. Okaloosa Gas doesn’t provide inspection service for CSST installations. If you’re unsure whether CSST is installed in your structure, contact your builder, contractor, or a licensed plumber for more information and/or an evaluation.

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www.OkaloosaGas.com / 13STORM SAFETYWhen it comes to incoming storms, there are dierent steps for before, during and after the storm. It is crucial to be ready and prepared for the storm. Check out our before, during and after tips at okaloosagas.com/storm-safety. » To receive up to date storm related information from Okaloosa Gas, follow us on Facebook and Twitter.CALL 8-1-1 BEFORE YOU DIGIt’s FREE! Pipelines may be located anywhere, including under streets and sidewalks. Since you are an Okaloosa Gas customer, there are most likely pipelines underground on your property. That is why it is important to know where they are before digging for any reason. Call 811 at least two workdays before you begin. This can help avoid costly damage or injury. 811 will coordinate with Okaloosa Gas and other utilities to mark the location of buried utility-owned gas pipelines and other utility owned lines free of charge. Once all lines are marked, carefully use only hand tools to dig within 24 inches of marked gas lines.NO DAMAGE IS TOO SMALL TO REPORTEven a slight gouge, scrape or dent to a pipeline or coating may cause a dangerous break or leak in the future. If you cause what seems to be ONLY minor damage to a pipeline, OR ANY COMPONENT ATTACHED TO THE PIPELINE, you should notify us immediately by calling 850-729-4700. MARKERS PURPOSELY INDICATE THE GENERAL, NOT EXACT, LOCATION OF PIPELINESMarkers also do not indicate the depth or number of pipelines in the area. To identify operators of major gas pipelines in your area and view maps with the general locations of these pipelines, visit the National Pipeline Mapping System website: www.npms.phmsa.dot.govHOW TO DETECT A NATURAL GAS LEAKFor your protection, Okaloosa Gas adds a distinctive odor to natural gas so leaks can be more readily detected. However, you should not rely on your sense of smell alone to determine if you have a gas leak. Some people may not be able to smell the odor because they have a diminished sense of smell or because the odor is being masked by other odors in the area. In addition, certain conditions, such as odor fade, (loss of odorant) may cause the odor to diminish so that it is not detectable.

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Okaloosa Gas wants to remind you that you are responsible for maintaining the natural gas lines that begin at the gas meter and extend (above and below ground, indoors and outdoors) to your natural gas burning equipment, including lines to gas lights, grills, pool heaters, and garage or workshop heaters. You are also responsible for pipe leading into and throughout manufacturing buildings, warehouses and outbuildings, garages and workshops, barns, stalls or storage sheds and other utility buildings on your property. If natural gas lines are not maintained, they may be subject to the potential hazards of corrosion that will cause leakage.Okaloosa Gas monitors for corrosion and leaks on the pipe to the meter of your home. However, you are still responsible for repairs to lines beyond the meter. To make sure the natural gas lines on your property are in good CARBON MONOXIDE TIPSCUSTOMER RESPONSIBILITIESCarbon monoxide (CO) is an odorless, colorless and tasteless gas that is produced when any fossil fuel, including natural gas, is burned without enough oxygen. It is a dangerous gas that can build up in your home or business and cause sickness, even death. Please follow these safety precautions:• Never burn charcoal inside your home or garage.• Never heat your home with the gas range.• Service your furnace annually to have your heat exchanger visually inspected for cracks or defects.• Always open your chimney ue when you use the replace.• Never run a combustion engine, such as a car, lawn mower or snow blower in enclosed areas.• Install a CO detector near bedrooms in your house or apartment.• Do not install a detector near your kitchen or garage or in a room with a furnace.

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www.OkaloosaGas.com / 15condition; any buried natural gas piping that is not monitored or maintained by Okaloosa Gas should be inspected annually for leaks. Metal pipes should especially be monitored for corrosion. You should also check indoor natural gas piping periodically for corrosion. If your home has corrugated stainless steel tubing (CSST) it must be grounded through bonding to comply with building codes. To have your pipes or CSST inspected, please contact us at 850-729-4700 or a licensed plumbing contractor.CROSS BORINGFOR YOUR SAFETY – Call before you clear your sewer line. Your sewer line might have a cross bore!Cross bores can be dangerous because the mechanical equipment used to unclog sewer pipes can easily penetrate a natural gas pipe and lead to the dangerous release of natural gas. If you are having trouble with your sewer or think you have a blockage make sure you, your plumber or your sewer company contact our oce for an Emergency Line Spot before using equipment to clear the blockage. Call 850-729-4700.EXCESS FLOW VALVESOkaloosa Gas is required by federal regulation to install an Excess Flow Valve (EFV) in all new or renewed natural gas service lines that serve a single-family residence. An EFV is a safety device inside the service line that shuts o the ow of natural gas in the case of excess ow traveling through the line. Okaloosa Gas encourages you to read about excess ow valves. To nd out more, visit: www.okaloosagas.com/excess-ow-valveOTHER RESPONSIBILITIES• Providing access for Okaloosa Gas employees. If your meter is behind a locked fence and/or building and you will not be available, please call 850-729-4700 to make arrangements for our service person to enter. A responsible person over the age of 18 must be present before any work is done.• You or your contractor must call 811 before any digging takes place on your property.

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16 / 850-729-4700IMPORTANT GAS METER TIPSKEEP YOUR GAS METER ACCESSIBLE AND CLEAR OF OBSTRUCTIONSTo continue this highly accurate service, we need your help by allowing us full access to your meter and keeping it clear of obstructions.LANDSCAPINGOur meter readers need to clearly see the dials on your meter. If you have bushes or owers near your meter, be sure to trim them so your meter can be accurately read.ANIMALSIf you keep a dog or other animals outside, please call us. We will make a note on your account so our meter readers are aware and take extra precautions when they approach your home. If possible, keep your pet inside on the day of your scheduled meter read.*FENCESIn order for us to get the most accurate meter reading, Okaloosa Gas must have full access to your meter. If your meter is enclosed by a fence and you will not be at home on the day of your meter read*, consider leaving your gate unlocked. » *To nd out when your meter will be read, ll out our convenient customer service inquiry form online: www.okaloosagas.com/customer-service-inquiry-formOKALOOSA GAS EMPLOYEES WEAR IDENTIFICATIONIt is your right to request to see their company-issued photo identication badge before allowing them on your property.

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www.OkaloosaGas.com / 17SAFETY REMINDERSFLEXIBLE CONNECTOR SAFETYNatural gas travels from supply pipes in your home into your appliances via exible, corrugated metal connector tubes. Because they’re usually out of sight, you might not think about them.It’s important to have your connectors checked to make sure that older, uncoated brass versions are replaced with new stainless steel or plastic-coated brass connectors. You likely won’t be able to see your connectors, so call a qualied professional to remove the old connector and install a new one, if needed.For your safety, please don’t move your appliances. Movement can cause an old connector to break, creating a hazardous situation.WARNING Only a qualied professional should check your connector and replace it if needed. Do not try to do this yourself!Contact Okaloosa Gas or a qualied professional to inspect your appliance connectors. Here are other options for consideration:• Call a licensed, insured and bonded contractor that you’ve used in the past.• Look in the yellow pages under the headings of Air Conditioning Equipment & Systems; Heating Contractors; Furnace Cleaning and Repair; Appliances – Household – Major – Service and RepairThe following appliances in your home may need to be inspected for uncoated brass connectors:• Range, oven or cook top• Dryer• Hot water heaterApproved exible appliance connectors include:• Coated brass• Uncoated stainless steel• Coated stainless steel (Coatings come in a variety of materials and colors.)

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SAFE WATER TEMPERATURESThe Consumer Product Safety Commission has identied hot tap water as a major cause of scald injuries. Children and the elderly are particularly vulnerable. The commission recommends water temperatures of 120°F to 125°F (“Low” or “L” on some thermostat dials) to avoid most scald injuries.TO CHECK YOUR TAP WATER TEMPERATURE• Let the hot water run from the bathroom faucet for one to three minutes.• Using a reliable thermometer, check the temperature of the water coming from the faucet.• Repeat the test in the kitchen sink and bathrooms in your home.

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www.OkaloosaGas.com / 19FLAMMABLE VAPORSSerious home accidents can be caused by ammable liquid vapors from ammable liquids such as gasoline, cleaning solvent, contact cement, and paint thinner. These vapors can ignite from an open ame, such as a natural gas water heater or furnace pilot light. These accidents usually occur in a garage or basement. Because ammable vapors are heavier than air, building codes require appliances with pilots, burners, heating elements, and switches to be installed at least 18 inches o the garage oor. In addition to the code, you should take these important precautions:• NEVER use ammable liquids in conned areas. Flammable liquids must always be used in open, well ventilated areas and away from any ignition source, including an appliance with a pilot light or electronic ignition.• Do not ll your lawn mower with gasoline or use cleaning solvent near a natural gas appliance. Spills on concrete oors can spread and vaporize quickly, and create a potentially hazardous situation.• Store ammable liquids and solvent soaked rags out of reach of children and away from sources of ignition.• Do not attempt to make repairs yourself or use unauthorized, unlicensed individuals to work on your natural gas appliances.

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20 / 850-729-4700FREE WATER HEATER INSPECTIONReceive a FREE inspection within 30 days after installation of a new natural gas water heater by someone other than Okaloosa Gas. We will do the following: demonstrate how to light your pilot; review the new ame lock system; check for adequate combustion air and make corrections if needed to ensure it will be covered under manufacturers warranty.FREE GAS LIGHT MAINTENANCEWe will replace and install new gas mantles for your light.APPLIANCE SERVICE & REPAIROur natural gas appliance repairs are provided at a low price of $75! If you are having problems with your natural gas appliance, we will trouble shoot the problem and determine the appropriate repair. If parts are necessary, we can order parts for select models and will follow up with a scheduled service order at an additional charge.SERVICES WE OFFER24/7 EMERGENCY SERVICECall 850-729-4700 or 800-239-3878Same day service for water heater change out!

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www.OkaloosaGas.com / 21SERVICES WE OFFERGAS SAFETY INSPECTION FOR $65We will check for safe, ecient operation of all your natural gas appliances and accurately measure the Carbon Monoxide levels in your home.TANKLESS WATER HEATER MAINTENANCE FOR $100Tune up your tankless water heater. We will inspect, clean and remove lime and scale build-up in the unit that can slow water ow. Additional unit inside same home is $45.GENERATOR CHECK-UP FOR $55Let us start your natural gas generator to ensure the gas piping and gas regulators are properly sized and functional. We will check the oil and coolant levels of the unit for accuracy, verify all lters are clean and belts are intact, and ensure the battery is fully charged. Okaloosa Gas will make necessary repairs pertaining to natural gas. All other repairs will be referred to an Okaloosa Gas Generator Partner.NATURAL GAS LOGS LIGHT UP FOR $65Let us inspect your natural gas logs. This includes cleaning the pilot assembly, lighting the logs and making any adjustments.(Please note: the maintenance/inspection specials do not include repair or emergency service work. The service will be scheduled during normal working hours Monday-Friday.)

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22 / 850-729-4700GLOSSARY OF TERMSBRITISH THERMAL UNIT (BTU) The amount of heat required 1) to raise the temperature of 1 pound of water 1 degree Fahrenheit or 2) to raise the temperature of 1 cubic foot of air 55 degrees Fahrenheit or 3) to raise the temperature of 55 cubic feet of air 1 degree Fahrenheit.BTU FACTOR The energy within natural gas. This factor, which is determined by the supplier, changes daily and is a measurement of gas quality. This number is printed on the customer’s bill each month.CUBIC FOOT (CF) A measurement term used for volume or capacity at sea level and 60 degrees.EFFICIENCY RATING The percentage of eective or useful energy output from the total energy input.ENERGY CODES An Energy Code consist of several structural calculations that measure how energy ecient the home is. The amount of exposed wall, the square footage, the amount of window/glass and the R-value of the insulation are among these calculations. The state of Florida requires both an energy code and manual J to be done before a building permit will be issued. Okaloosa Gas will provide a residential Energy Code free of charge to anyone who requests one; all that is needed is a full set of building plans/blueprints. Request forms may be found on the Okaloosa Gas web site, or obtained at any Okaloosa Gas payment center. The HVAC contractor who will be supplying the home with heating and air conditioning should provide manual J’s.MMBTU One MMBtu is equal to 1,000,000 Btu’s or 10 therms.KILOWATT HOUR (KWH) The energy equivalent of 3,412 Btu’s of power used in one hour or 1,000 watts of power being used in one hour.RICK A measurement used for a stack of wood, hay or straw.THERM The equivalent of 100,000 Btu’s.ADDITIONAL GLOSSARY TERMS www.aga.org

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www.OkaloosaGas.com / 23FREQUENTLY ASKED QUESTIONSWHY IS NATURAL GAS BETTER THAN OTHER FUELS?Natural gas equipment is easier to maintain and repair, which means lower maintenance costs. Most natural gas equipment lasts longer than similarelectric appliances. Natural gas is the most environmentally friendly fossil fuel.DOES OKALOOSA GAS DISTRICT SERVICE AND REPAIR GAS APPLIANCES?Yes, our service department provides repair service on gas appliances such as water heaters, ranges, dryers, gaslights, space heaters, furnaces, grills, and gas logs for a service charge. Please call us between the hours of 8:00 a.m.–5:00 p.m., Monday through Friday at 850-729-4700 or click here to submit an electronic request: http://www.okaloosagas.com/residential/schedule-service-appointment/DOES OKALOOSA GAS DISTRICT SELL AND INSTALL APPLIANCES?Yes, we oer both services. We understand the importance of providing quality natural gas products as well as skilled installation technicians. We oer everything from tank and tankless water heaters to natural gas specialty products. To purchase natural gas logs, replace inserts, natural gas grills, outdoor living items such as re pits, burners for re pits, outdoor replaces, re urns and more, visit www.store.okaloosagas.comFor assistance on natural gas appliances, please visit one of our oces or contact us at 850-729-4700. We will be happy to discuss the benets, features and options avilable. INSTALLATION SERVICESIf you are planning to add an appliance please contact us for a FREE consultation. If you plan to purchase your natural gas appliances elsewhere, we suggest that you call for a FREE consultation to ensure important installation requirements such as venting and clearances.

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ADDRESS364 Valparaiso ParkwayValparaiso, FL 32580WEBSITEOkaloosaGas.comPHONE850-729-4700TOLL FREE800-239-3878FAX850-678-4604EMAILesupport@okaloosagas.com