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OVERVIEW OF OUR SERVICES Martin Cheeseman Head of Sales and Marketing Sultana Begum Business Development
Electric Vehicles Now not when The installation of vehicle charging points has seen a rapid increase in activity and a new industry born As a nationwide logistics and installation partner for a wide range technologies we are providing organisations with attractive in house roll out opportunities for the EV Industry Across the Globe we are work with organisations to realise their specific EV requirements From car park regeneration and charging point construction and installation to planning the roll out of home based plug in docks
Who we are 8 bn Global Turnover Overview our parent company 30 000 Employees 100 Years trading 40 Companies
Who we are The fastest growing company within TVS SCS 190M 43 3 000 1 500 Turnover UK Service Centres Couriers Employees 700 Engineers
Automotive Timeline Logistics Services 2008 2009 2010 2013 2014 Lotus Cars Sameday win for inbound material from suppliers BMW DMDC Sameday North win delivering parts to dealers BMW DMDC Sameday Scotland win delivering parts to dealers DHL Volvo Sameday contract win deliveries nationwide to dealers Toyota Ireland deliveries to dealers win North and South 2015 2016 2017 2020 2021 Re award of BMW DMDC Sameday North and Scotland Scania Sameday deliveries and also In night deliveries Dennis Eagle Sameday and In night win TVS SCS parent company customer Mercedes Benz Sameday contract win nationwide and also Man Truck and Bus Sameday win from Swindon BMW DMDC Same day following the tender we renewed the contract Won Suzuki National tender suppling through the night dealer delivery across the UK
Three Divisions Closed Loop Logistics Special Transport Services Spare Parts Logistics Technical Engineers Last Mile Delivery Secure Moves 2 4 man lift Special equipment Packaging in out Timed Project Delivery Same Day White Glove Next Day International Special Freight Desk National Distribution Centres Field Stock Locations PUDO Pick up and Drop Off In Boot Intelligent Locker Fixed Site timed delivery Trunk and overnight distribution networks Field and Site based Engineers Installations Break Fix Swap DSS IMAC Logistics Service Management
Service Proposition We work with organisations worldwide in achieving their business transformation projects specifically through supply chain solutions strategic technology procurement and their nationwide installation as well as security provision and brand innovation We thrive in demonstrating and delivering real end to end solutions tailor made to meet the individual needs of our clients and support their nationwide programs Our approach to service delivery is positively impacting our corporate clients across the retail automotive banking medical and commercial sectors
Typical Workflow EV Units stored at our National Dispatch Centre NDC in Birmingham Customer Link OZEV Application Customer forwards customer a link to book their EV Charger installation via online portal OZEV grant application made Installation Booked Install Completed After Sales Care Installation Booked Parts dispatched to nearest agreed location for engineer to collect Car Delivered Customer goes to the online portal to book repair if EV Unit is not working Survey Remote or Site Visit Survey carried out Faulty EV Unit sent to Repair Workshop In Boot Unit delivered direct to engineer In car boot or designated safe place Intelligent Locker Unit delivered to one of our 1 200 secure lockers for engineer to collect Fixed Site Unit deliver to engineer at customer location PuDo Network Unit delivered to National PuDo Network Unit Replaced EV Unit Buffer stock held in National FSL Network to support 2 4hr SLA for collection by engineer or courier delivers to the engineer at customer location Supporting 24 hour replacement Check and Triage Unit No fault Put back on shelf NDC OEM support Repair device No OEM support Send back to OEM
The Interface We work with your customer to design the online portal which will become the launch pad for your service from general FAQs to online bookings and OZEV application we can connect the point of order to the instruction to install ONLINE ORDERING AROUND YOUR BRAND We believe the most streamlined service is born from the need to ensure each stage is communicated without barriers complex dialogue or out of touch IT We will work with you to develop a white labelled digital experience designed to complement your offering We approach each project in a partnership to ensure the service we design meets the goals of our customers makebusinesseasy
Service Delivery Our skilled teams criss cross the nation installing devices for many of the world s leading organisations They are trained and equipped to deploy a multi vendor network of technologies in the field We know the complexities and challenges inherent in delivering a nationwide service We propose to manage any deployment programme through a mix of in house and approved partner electricians All our approved partner electricians are vetted and monitored by our in house operations team this ensures all our customers receive the absolute highest levels of service
Customer Care We believe the best service is delivered through a closer understanding of our customers needs however it is one thing to sell a solution We believes success is determined through how you deliver and support that sale moving forward We design each customer service desk around the specific needs of the customer We can provide a customer service desk to perform scheduling and remote surveys initially Later in the process the desk would provide customer service to help guide your end user with any questions whilst they await their installation
After Sales LOCAL HELPDESK We believe a local helpdesk delivers a better quality of support The understanding of the customer their geographies and internal culture is the way we have built our helpdesk in the UK CUSTOMER SUPPORT Our teams are trained to support customers with a quality first line maintenance support service but should onsite attendance be required we deploy our engineers to site anywhere in the UK within SLA and trained to secure a first time installation swap out
Unique Distribution Network 160 000 square ft National Hub in Minworth 42 National Forward Stock Locations Market leading in boot and fixed site delivery across the UK 400 pick up and drop off locations PUDOs 1200 intelligent locker delivery locations Single IT platform transport and delivery visible on same reference as PUDO handling UK Largest Same Day Courier company Full reverse logistics 7 days a week Distribution to mainland FSLs and PUDO pre 08 00
National Coverage Local Service National Coverage Maximise the efficient distribution of customer stock throughout the FSL Infrastructure All stock is barcoded and can be tracked in real time Record and receipt stock replenishment by 09 00 the following morning Pick and despatch In hours within 2 4 hours Out of hours within 4 6 hours We perform schedule cycle counts and provide full compliance reporting We also perform customer scheduled coordinated audits
National Coverage Local Service National Coverage 43 Forward Stock locations supporting 4 000 couriers and 700 engineers Providing local operational and service management Shared technology and SOP s across the network National Service Centre and Control Tower at West Drayton Specialist engineer and courier monitoring and response teams 24hr hour service West Drayton
National FSL Coverage Inverness Aberdeen Scotland Dundee Republic of Ireland Edinburgh Livingston Glasgow North Newcastle Midlands South East South West South Central London Belfast Leeds Manchester Sheffield Chester Leicester Birmingham Northampton Dunstable Abingdon Cardiff Bristol Southampton Exeter Plymouth Dublin Warrington Nottingham Norwich Coventry Rugby Cambridge Milton Keynes Basildon Swindon Reading Welham Green Park Royal Bermondsey Docklands Heathrow Croydon Maidstone Gatwick
National FSL s
National PUDO Locker National pick up and drop off points for 3rd party engineers to collect and deliver spares Over 400 Collection and Delivery points throughout the UK and Republic of Ireland Parts Scanning In Out Flexible blended solution Ability to flex up down as well adapting to individual engineer requirements Engineer SMS Email status notifications
Spare Parts Logistics National Intelligent Locker Network 1000 Intelligent Lockers Joint venture with BT Delivery by 0700 1083mm x 965mm x 823mm largest cube that can fit in a locker Max Weight of load 400Kg Boxes and lockers give engineers secure access to collect and return spare parts 24 7
European Footprint EDC European Distribution Centre DUBLIN NDC National Distribution Centre WARSAW BIRMINGHAM HEATHROW VILVOORDE FSL Forward Stock Location MAASTRICHT FRANKFURT PARIS MILAN MADRID LISBON
Process Driven Standard Operating Procedure Collection Procedure Delivery Procedure Ongoing training Consignment Management Service Level Agreement Unable to deliver Policy Escalation Procedure Auto Client Notifications Root Cause Analysis Bespoke Client Instruction Management Information
Workshop Repair Service Products that cannot be repaired on site are repaired in our workshop Reverse logistics and sortation Filter test and Clean Repair Upgrade
Next Steps We would welcome the opportunity to meet with you to understand your requirements in more depth and work in partnership to design a tailored commercial package that is suitable for both your business and client needs We look forward to modelling these options for you in the near future Sultana Begum Business Development EV s begum ricogroup co uk 07952 913 269 Martin Cheeseman Head of Sales and Marketing m cheeseman ricogroup co uk 07535 693 842