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Message Your ESSENTIALtravel bookingguideREAD AND REFER BACK TO THIS GUIDE...

WELCOMEThis is your essential travelbooking guide as a newIndependent Travel Agent

Your essential travel booking guideContentspage 01: The Credentialspage 02: First Steps page 03: Ways We Can Bookpage 04: Preferred Partnerspage 05: Main Preferred Partnerspage 06: Main Preferred Partners (part 2)page 07: Industry (agent) Ratespage 08: Staff Travel Voyage/Touchdownpage 09: Webhotelierpage 10: Hotel Only Bookingspage 11: Ratehawkpage 12: TravelPackpage 13: Booking ActivitiesContentspage 14: Where to Find What (part 1) page 15: Where to Find What (part 2)page 16: Where to Find What (part 3)page 17: Disney - Training/Appreciation Ratespage 18: Disney - Ways To Book page 19: Ready To Book?page 20: Ready To Book? (part 2)page 21: Getting Paid Travel Commissionspage 22: Commissions For Outside Bookingspage 23: Quoting for a Clientpage 24: Booking for Yourself vs Clientpage 25: Need Help? Steps to Take

CONGRATULATIONS on taking the first steps to getting started as anIndependent Travel Agent and having your own travel business! This travel booking guide has been created toensure you get set up in the best possible way,and should be used as a quick go-to resourcealongside more in depth guidance which canbe found in the training vault.The Credentialsnote, the credentials (IATA & ABTA) are not unique to you, they are the credentials affiliated with our host agency Inteletravel Your UK Pin: on welcome emailYour Password: on welcome emailIATA Number: 10548020ABTA Number: P7384Agency Details: Inteletravel UKVAT Number: 305285518Fiscal Address:One Canada SquareFloor 27, Canary WharfLondon E14 5AATravel Booking Guide page 1

Complete regulatory training and online academyLogin to your back office > Education tab > Required UK Regulatory Training. This consists of around 90 minutes oftraining videos. Ensure the this plays until the end - and take the multiple choice test as many times as required topass the training. You will also find four sections of training videos relating to marketing, selling, registeringbookings etc within the ‘Online Academy’ in Inteletravel University. Also review the Inteletravel Training Manual: loginto your back office > Education menu > Education Home > Travel Agent Training Manual (near bottom).Work Through Your Getting Started Steps and The Travel VaultComplete the 7 day success section of the Travel Vault. Completing one section will unlock the next. Your specificsmaller team may also have a step by step starter guide - so refer to the guidance you have been provided.Arrange a 121 Catch Up with your upline (the person who introduced you to the business)Once you have completed the relevant getting started steps and want to start exploring how you may use thetravel booking system to make your fist booking, arrange a quick catch up with your upline and they will guide you.Work through this guide and continue to use it as a referenceThis guide covers the main things you’ll need to know in order to book for yourself and others,covering the most frequently asked questions; however, it does not cover everything you might need to know! More detailed information is contained within the Training Vault and your team resources. We also have regulargroup calls where we share tips and advice, and provide you with the opportunity to ask questions.Don’t forget to also ask in our team support Whatsapp chat too!FIRST StepsYour first steps, as a new independent travel agent will be:Travel Booking Guide page 2

1: Back Office SearchLog into your back office and click the ‘Book Travel’ menu. The ‘Stays’ option is a bed bank system which pulls in from a number of hotel bookingaggregators; including Booking.com, Expedia, Hotels.com and more. You can either search and book on behalf of your client, or alternatively the client can search and can book for themselves which is explained below. You can also book Activities, Cruises etc directly underthe Book Travel menu. If you are looking for flight only we would recommend to use a Preferred Partner instead of the ‘Flights’ menu.Click on ‘My Agent Website’ under ‘My Agency’ on the main menu to set up your personal Inteletravel website. Once approved by Inteletravel, yourpersonal website will contain the entire back office Book Travel: Stays/Flights/Cars/Cruises/Activities sections, and will allow others with your websitelink to search and make their own bookings independently like they would on public travel booking sites - except booking via your website means thecommission will automatically be yours instead. This way of booking is very underestimated - all you need to do is share your website link and letpeople know it’s a search engine which offers prices provided by many different online booking sites. You will be notified by email each time someoneregisters on your website as a new customer to browse (you cannot view what they search for, only what they actually book).2: Preferred PartnersSelect Book Travel > Preferred Partners. See following page for more info on our preferred partners.3: Booking Direct As an independent travel agent you can approach any hotel in the world with your travel industry credentials. You can also book directly with hotel brands using their travel agent portals. Use email templates provided in The Travel Vault or your team resources to explore this method.Ways We Can BOOKTravel Booking Guide page 3(Note that booking using the first two methods may be a more seamless way to collect commissions as less steps are required by the agent).

Before browsing or using any partner it is essential to:1) Review partner overview click on ‘Book Travel’ tab in back office system > Preferred Partners > scroll down to alphabetic list ofpartner tiles (icons) - then click on the each partner tile to display partner overview and importantinformation.2) Watch partner webinar ‘Education’ menu within back office system > Inteletutorial Library > under ‘Browse By Category’ menu on left > select UK only webinars. Webinars are displayed in most recently updated order first (you willwant to watch the most recent webinar from the partner, as partners will release new webinars whenthere are any updates to their booking systems).3) Register for your login as per the tile instructions (if a personal login is required). Note that some partners require an individual agent login and some will use a shared login - so be VERY careful not to change a shared login if this is the case! Some logins will take time for the partner to create and send out due to a high volume of new agents - so please be patient. Preferred PartnersTravel Booking Guide page 4

We have around 100 preferred partners and growing - however the majority of agents frequently only use a small number of them. Of course everyone will have different niches and types of clients - please use this as a guide only and spend some time researching the partners depending on the type of travel you will book. We suggest the following preferred partners which cover the majority of generic travel bookings:Ratehawk accommodation only (mainly hotels) and transfers. (see page 11)Classic Collection Worldwide package specialist (short, mid + long haul) including option to mix and match budget airline flights.Major TravelWorldwide, mainly long haul, Maldives specialist (some of the best Maldives client rates). Their short haul flights are very limited so wouldn’t suggest for short haul packages with budget airlines.Great for multi stop itineraries (call or use their live chat function with your exact dates and requirements).Gold Medal (also includes Pure Luxury/Cruise Plus/Incredible Journeys)Worldwide, long & short haul, luxury, cruise and stay itineraries, river cruises, touring & adventure holidays. Jet2 Holidays (trade site)- Jet 2 package holidays including city breaks (cannot book flight only).MAIN Preferred PartnersTravel Booking Guide page 5continued...

JTA Worldwide, long & short haul, budget airlines, multi stop holidays, cruises, F1, particularly good for city breaks.Generally better for long haul - there are other partners who are better for typical short haul sunshine package holidays listed on this page of main partners.(email uksuppliers@inteletravel.com with your name and UK pin to request your personal login)Etihad HolidaysPackage holidays featuring Etihad and Emirates Airlines, departing to Abu Dhabi, Dubai (and the other Emirates) plus Thailand, Seychelles, Maldives and Sri Lanka.Olympic HolidaysIsland specialist featuring the Greek Islands, Cyprus, Balearic and Canary Islands, Cape Verde, Croatia and Portugal plus other Mediterranean destinations and beyond into Goa and Gambia. Instant PackagesShort haul packages, budget friendly, Disney Paris (email for a Disney quote).HoseasonsUK staycations, lodges, cottages, holiday homes. (see partner tile for how to access industry discount - which can be used for your own personal stays only)TravelpackWorldwide packages, hotel & flight only (not an official preferred partner therefore not on back office - see page 12 for details )MAIN Preferred PartnersTravel Booking Guide page 6

As a benefit of being in the travel industry, you have access to what are called industry (or agent)rates. These rates can never be guaranteed and may not be available at every property or on everydate - they are always subject to availability and discretion of the hotel (for example, a hotel mayonly be able to offer this rate for a certain number of rooms on any given date), and rates varyvastly. You must also be an active agent to be eligible for these rates.Within the training vault only available to our team - there is a spreadsheet containing a list of hotelbrands/groups which are known to offer industry rates to travel agents (note that this is not anexhaustive list but ones that we know of). Other hotels - including independent hotels andaccommodations - will usually require an email to be sent directly (see right for guidance).You do not need to register with every hotel brand on the agent rate spreadsheet;it’s worth choosing the ones that are of most interest to you. Note that it may take time for hotel brand registrations to be approved, so registering with the onesbelow (or your preferred brands) in advance may be beneficial if you wish to secure rates at shortnotice in the future. As a guide, we would suggest to explore/register with the following hotel brandsfirst:Emailing a hotel directly...some tipsit is strongly advised to create a travel emailaddress - you are a travel business owner afterall! Some agents purchase domains (e.g. IONOS,Go Daddy); but as a minimum it is suggested tohave a suitably named gmail account. Note thatsome hotels may not acknowledge gmailaccounts when requesting agent rates (such asJumeirah hotel group).Ideally find the reservations team email addressonline (consider calling the hotel first to ask for aspecific named contact to email in relation topersonal industry stay rates). Sometimes havingthe right contact here is key! Ensure to create and use a business emailsignature containing our agency credentials.The email itself...A standard email template is provided in the trainingvault as a basis - state your credentials (not your UKpin) and personalise your email to include what youcan offer the hotel as a member of the travelindustry. Remain professional, friendly and nonexpectant.Offer to write a detailed, positive review of the hotel - on Tripadvisor for example. Note: The following do not work with the travelindustry: Center Parcs, Haven, Alton Towers, SohoHouse, Legoland. Air BnB/VRBO property owners mayconsider a request - but note that these companieswork independently and typically not with travelagents in general.Industry (agent) Ratesrates only for travel agents and their immediate travel partyTravel Booking Guide page 7When booking a travelindustry rate, no commission is due asit is a discounted rate -therefore these bookingsdo NOT need to beregistered in the back office.*refer to the training vault for registration instructions. IMPORTANT: When staying on an industry/agent rate you must have evidenceof your travel credentials. Hop onto live chat in your back office and requestthese to be emailed to you. You will receive them within minutes. Obtain a recently dated verification letter before each industry stay.Melia ~ Hilton ~ Marriott ~ RadissonAccor ~ Hyatt ~ IHG ~ Design Hotels

Staff Travel Voyage and TouchdownTravel Booking Guide page 8Go to https://stafftravel.voyageSelect: Airline & Travel Agency Employees Onlyand click ‘register here’.Enter your name & country of residenceWho do you work for: Travel AgencyWhich Agency: InteletravelClosest City: Enter your cityYour Website: enter your personal websiteaddress for Inteletravel (your full sign up name.inteletravel.uk) - see My Agency > My Agent Website in Inteletravelback office for your exact website address.Create a password & Register account.Go to www.touchdown.co.ukClick SIGN UPComplete registration details, create a password.Are you an airline employe: NoAre you a travel agent: YesWhat is employment status: ActiveWho is employer: ABTAThese are discounted travel industry staff only sites - you’ll need to register as per steps below to be able to access these discounted rates. The rates are only for your own personal travel - as a travel agent.

WebhotelierTravel Booking Guide page 9https://b2b.webhotelier.net/register company name = inteletravel - joe bloggs (your Inteletravel sign up name) company email = your sign up email address:777 east Atlantic avenue suite 300Delray beachFlorida33483 Phone = 800 873 5353 Website = wp.inteletravel.comIATA = 10548020Invoice details: all your own details as net rates onlyThis is an agent only site, where agents can request access to net rates for almost all hotels in Greece and Cyprus - plus a selection of hotels in other destinations. Use the ‘apply for access’ tab to request rates for as many hotels as you like. There are thousands of hotels in this database, so unless you know thespecific hotel(s) you’d like - it’s helpful to search for for a hotel chain name orthe specific destination (e.g. Mykonos).Once applied, you’ll receive an email to indicate that the hotel has approvedyou to be able to browse and book. Approval can take up to a few days, andonce approved, your requested hotels will appear in the ‘affiliate’ tab. Youcan then view availability and book directly in this site.A video tutorial is in the Travel Vault within Agent Megadrive.

Hotel Only BookingsTravel Booking Guide page 105 places to check when making a HOTEL ONLYbooking...option 1option 2option 3option 4option 5RATEHAWK: is a b2b hotel only supplier and one of our top partners. Commission is set at a high 15% and therefore can be one ofthe best choices for client bookings. Prices are pulled in from thousands of aggregators and are updated frequently (even hourly)so always refresh the rates. Ratehawk often has fantastic rates, and the rates can sometimes even be cheaper than going to thehotel directly. You’ll also notice that sometimes the cheapest price isn’t always displayed at the top of the results, so it’s worthscrolling down to see if there is a good rate hiding amongst the rest! Make sure to watch the most recent webinar and read theFULL Ratehawk step by step booking guide (located in the training vault or your upline will send) when you make a booking. PREFERRED PARTNERS: Using a preferred partner will always be a commissionable rate. For example - Mr & Mrs Smith, Hoseasons,JTA, Major Travel etc. Please ensure you watch the all relevant supplier webinars to understand the booking/paying process first.BACK OFFICE: our back office is a worldwide bed bank system which can be used to book hotel only, just like you would useBooking.com. This search engine is linked to Booking.com, Hotels.com, Expedia and more. SIMPLY SEARCH, BOOK & you’ll receiveyour confirmation via email. (Always enter YOUR email on the booking screen, even if you are booking for someone else (so thatyou can check and then forward the booking confirmation to the client) No need to register these bookings - these areautomatically registered. Remember: If our price on our system is the same price as Booking.com, you will also get paid commission for these bookings(commission % amount varies depending on the aggregator) therefore making our price cheaper (if it’s for ourselves)Also, bookings made on our system are ABTA protected (Booking.com directly is not).GO DIRECT: Call/email the hotel and ask for the reservations manager - use the email templates in the training vault as startingpoint and refer to page 5 of this guide. When requesting a rate for yourself - it’s a travel industry agent rate (or if that’s not availablethen you can ask for a net rate). A commissionable rate is when it’s for someone else (or for you if an industry rate or net rate isn’tavailable). An industry rate or a net rate does not need to be registered in the back office - as no commission is due to becollected. If it is a commissionable rate - follow the steps for registering a direct booking on page 18.AGENT RATE SHEET/PORTALS: These rates can only be used for your own personal travel - i.e. anyone within your immediatetravel party and usually only applies to one room booking (although there are a few exceptions). The agent rate spreadsheet hasbeen created by our team for your ease. Follow the instructions or relevant guide to obtain an industry (agent) rate.

RatehawkTravel Booking Guide page 11Before Booking...All new agents should request their unique login access from Ratehawk before booking. To do this do not google Ratehawk and sign up directly that way - you must register in the following wayto get set up with your Inteletravel linked account which will enable commissions to be paid to you.Send an email to uksalesteam@ratehawk.com - requesting your login in credentials and stating yourInteletravel sign up name, IATA number and UK Pin number. In order for the team at Ratehawk to identifyyou as an Inteletravel agent you must also send this email from the email address you used to registerwith Inteletravel. Once verified, you will receive a response from Ratehawk with your unique login details (this may not come through instantly, please be patient).Ratehawk is one of our most popular partners and the client pays Ratehawk directly when making abooking - please make sure that you read the partner tile, have watched the most recent webinar.We highly recommend to use the Ratehawk Step by Step Guide when you are making your first booking -which can be found within The Travel Vault: Travel Menu > Agent Megadrive > Ratehawk Folder >Ratehawk Step by Step Guide. Take note of free cancellation dates and payment deadlines. Request theHCN number from Ratehawk Support Team after you have made each booking. This will ensure that thehotel has been fully booked and confirmed on both sides.

Travelpack is not under our list of ‘preferred partners’ in the back officehowever they work with Inteletravel agents.Travelpack offers worldwide holiday packages, hotel only and flight only, UK railTo register for Travelpack, email jenny.liu@travelpack.com with your Inteletravel credentials and UK Pin to gain access to the agent portal. Website Login: www.agents.travelpack.co.ukEmail for Quotes: holidays@travelpack.comFacebook: Travelpack Travel AgentsTheir prices are competitive and they can often price match (for price match email full details or screenshot of exact holiday to match)Commission percentage varies but is between 10-12% on packages. (May be less if you are price matching). You can also access net rates for personal travel (let them know it’s for you and to remove your share of the commission).When you are ready to book: send Travelpack the names & DOB of the passengers and they will then send you a secure payment link which you send your client. We advise ensuring your client pays final balance 2 weeks before payment due date.You do need to register any bookings with Travelpack on the back office however you do not need to raise a ticket for an invoice request via Intelehub after travel (as you would with any other non preferred partner) - as Inteletravel processes monthly commission payment runs with Travelpack.TravelPackTravel Booking Guide page 12

You have two different ways to book worldwide activities/excursions/tours - both of these ways of booking canbe either be used to book for yourself or for clients - and you will receive 13% commission.OPTION 1: BACK OFFICE > Book Travel Menu > Activitiesthis is Viator incorporated into our system. Book an activity directly in your back office system this way and your booking isautomatically registered and commission will be paid client’s trip.OPTION 2: Set up a VIATOR TRAVEL AGENT ACCOUNTThis way enables you to have a personalised link which you can publicly share or send to clients. They can search and book themselves on Viator using this link and you still earn the commission.Go to: https://partners.viator.com/login - create a password and sign in.Choose Travel Agent - Get StartedSelect ‘Yes’ I’m working through a host agency’Enter our host agency’s Viator Partner Program ID - P00011640 then click continue Click ‘Start Booking’ and then the ‘Share With Client’ button (then select your country to generate the correct link)Test this link - when you click on it, it should say your name under Your Agent at the top of the screen.If a booking is made, don’t forget to register this in your back office as an outside booking. You do not need to raise a ticket foran invoice request (via Intelehub) after the trip (like you would with other outside bookings). Booking ActivitiesTravel Booking Guide page 13

Where to find what...HOTEL ONLYAgent rate sheet (your own travel)Staff Travel Voyage (your own travel)RatehawkInteletravel Back Office ‘Stays’Most of our partners do hotel only; favourites are:JTA/Gold Medal/Major/Travel PackDirect to hotel (use an email template)CRUISESAmbassador - boutique cruisesArosa - UK river cruise lineAzamara - boutique cruisesCarnival CelebrityCelestyal - Mediterranean Croisieurope - European river crusiesFred Olsen HurtigrutenMSCP&ORivieria Travel - tours and cruisesRoyal CaribbeanSilversea - luxury boutique cruise lineStar Clippers - tall ship cruisesUniworld - all inclusive river cruisesVirgin Voyages - luxury adults onlyYasawa - Maldives small cruise boatPackage Holidays Main Parters:Classic Packages / Classic CollectionJet2 HolidaysGold MedalMajor TravelJTAOlympic TravelEtihad HolidaysInstant Breaks/Instant PackagesUSA AirtoursRed Sea HolidaysSpecialist Package Holidays:Sardatur Holidays - Italy specialists Balkan Holidays - Bulgaria, including skiClub Med - all inclusive, including skiFred Holidays - worldwide: land, cruise, river, railInsight Vacations - escourted tour operatorTravel Solutions - India, Indian Ocean, Middle East & SE Asia for long haul and European multi centreFor Generic Cruise Searches:JTA Cruise SearchGold Medal - Cruise PlusBack Office Cruise SearchUK BreaksMr and Mrs Smith - luxury/boutiqueThe Circle - small Hotels, Inns and B&BsFred Holidays - land/ocean/river/railGreat Little Breaks - dinner, b&b holidaysHoseasons - lodges, cottages, homespage 14

Where to find what...FLIGHT ONLYTravelpackTouchdown Major JTA Gold Medal airline direct (for short haul low cost)INSURANCEJourneys Travel InsuranceTRANSFERSHoliday Extras Holiday Taxis- or ideally the same supplier you bookedthe package with (JTA/Major/Classic etc) CAR HIREFlexible Autos Holiday Extras STVInteletravel Back OfficeFERRIESDirect FerriesRAILRailbookers JTA - EurostarCOACH HOLIDAYSLegerShearings LODGES, COTTAGES & CARAVANSHoseasons - agent rates available for your own stays in agent concessionsVILLASSolmar VillasPlum GuideInteletravel Back OfficeOliver’s Travels (prices are on Oliver’s Travels public website -www.oliverstravels.com - email agents@oliverstravels.com to set up youraccount as an Inteletravel agent - include your pin number and ABTAnumber).ACTIVITIES/SPA BREAKS/TICKETS & PASSES Great Little Breaks (for spa breaks) FYI spa only bookings are typically notcommissionable unless booked as a stay as it isn’t a travel booking.Limitless Hospitality Do Something DifferentAttraction WorldViator (built into Activities section in back office)London Theatre DirectHoliday Extras - airport parking, lounge access, car hire, airport fast track,port parking (use staff concession for agent rates)LAPLANDSanta’s LaplandTransunNewmarket HolidaysDISNEYInstant BreaksUS AirtoursOcean Holidays Ratehawk (hotels)Major TravelStaff Travel Voyage (STV)Disney Starspage 15

Where to find what...ESCORTED TOURS / ADVENTURE & ACTIVITY HOLIDAYS /EXPLORATION TRAVELContikiCosmosCost SaverExodus Adventure TravelsExplore - adventure holidaysHeadwater - self guided holidaysHurtigruten - exploration travelInsight Vacations - escorted tour operator Leger Holidays - Christmas markets, F1, coach holidays, escortedholidaysNewmarket - solo tours, Christmas markets, concert & events, railholidaysNot In The Guidebooks - unique, off the beaten track, foodie, active,singles and activity, holidays, wellness and wildlife holidaysShearings - fully escorted holidaysTrafalgar - worldwide guided tour holidays Travel Solutions - India, Indian Ocean, Middle East and South EastAsia for long haul and European multi centre (inc by train)Wendy Wu Tours - Asia and Far East toursLUXURY TRAVELCox and Kings - luxury worldwide travel, group tours/privatetravelPlum Guide - worldwide luxury homesAbercrombie & Kent - Safari Holidays, Honeymoons, EscourtedTours, Multi Centre, Self DriveClassic Collection Mr & Mrs SmithGold Medal/Pure LuxurySadatur - Italian LuxurySolo Holidays Carrier (not listed on back office - ask your upline for details).page 16

DisneyTravel Booking Guide page 17First things first...1. Download the Disney Stars app2. Register on www.disneytravelagents.co.ukDisney lovers you are in the right place! As a rule, Disney don’t offer discount anywhere, and only release a couple of deals on theirdirect booking pages a couple of times a year - so being here is one of the only ways to save and earn on your Disney bookings. Appreciation Rates: Disney work closely with agents and offer some incredible rateswhich are known as ‘appreciation rates’. These are the equivalent of agent rates. ForDisneyland Paris you’ll need to download the Disney Stars app and register. For DisneyWorld Florida it’s the ‘Disney Travel Agents’ website - which you’ll need to register for andcomplete Disney training. Appreciation rates are offered randomly throughout the year -so signing up to these in good time and being on the ball is essential...when the email issent out the offers are all snapped up within hours. The apps also offer discounts on parktickets (including 50% off Universal tickets), free park tickets, dining offers etc. Disney Cruises offer ridiculously good appreciation rates - and can save you thousands. The rates include gratuities and are all inclusive food and drink. Don’t miss these!

Disney - Ways to BookTravel Booking Guide page 18Disneyland ParisInstant Breaks The team will package up a bespoke DLP holiday for you. They canaccess Eurostar, Eurotunnel, ferry or flghts. Packages will includetransport, accommodation (Disney and non Disney) and extrassuch as character breakfasts. Remember that you’ll receive thecommission when booking this way!Accommodation onlyRatehawk and Inteletravel back office Stays search (search for Disneyland Paris in the Stays location search field).Refer to the Disney folder in the team website for more detailed information, tips and tricks! Walt Disney World FloridaUS Airtours www.usairtours.co.uk/agentzoneDedicated phone for Inteletravel bookings: 020 3472 2145 Hours: Mon - Fri 10am - 5pm / Saturday 9am - 5pmOcean HolidaysDo not call, only email: oceanfloridatrade@oceanholidays.co.ukHours: Mon - Sun 9am - 5pmMajor Travelgo.major.travel/login/phone and WhatsApp: 020 7393 1000 reservations@major.travelStaff Travel Voyage up to 80% off hotels and villas for yourselfThere are a great selection of hotels in Florida.for yourself and clientsPark tickets can also bebooked in the following places:Back office Activities Attraction WorldDo Something Different...all with commission built in

Ready to book?Step 1First, ensure you’ve sent your client full detailsof what is and what isn’t included in yourquote and ask them to confirm all details arecorrect. Ensure you’ve sent the partner terms andconditions and have written emailconfirmation that they wish to proceed withthe booking.Also, if it isn’t full balance required uponbooking, then consider the final paymentdeadline for the booking that you’re about tomake and ensure the client is aware of this.Good practice is to allow an extra two weekson the payment deadline - to ensure that wereceive the money in good time to pay thepartner.Step 2Check the relevant partner tile to see ifInteletravel is the merchant of record (MOR)for the partner you’re booking with - or if thepartner requires paying directly uponbooking. (i.e. if Inteletravel is MOR - the clientis required to pay Inteletravel via a paymentlink and then Inteletravel will pay the partner).It will be clearly stated under the heading‘how to book and pay’ within the partner tile ifInteletravel is MOR; and this will determine theprocess for payment. If Inteletravel is MOR, apayment link will need to be created. Please ensure you watch the training videobefore creating a payment link: CLICK HERE or go to your dashboard within your back office, scroll down & click on this red icon - watch the FULL video.Step 3Immediately before creating the payment link- reconfirm the cost with the partner toensure there is no increase or decrease inprice (if there is a price change inform theclient before continuing).Once the prepayment link has been created itcan be sent to the client by email - along witha summary of the quote and a copy ofInteletravel terms and conditionshttps://www2.inteletravel.uk/terms(some agents find it helpful to include theT&C link at the bottom of their emailsignature).Let client know that we work with live pricing,therefore prices cannot be held. As per thepayment link webinar, if a price was tochange after deposit was paid, Inteletravelwould refund the deposit (see video step 2).read these steps firstpage 19

Ready to book?Step 4If partner requires paying directly - followinstructions as per the partner tileinformation.(Each partner will have a slightly differentprocess so please follow their guidance).TIP: If booking screen asks for an emailaddress ALWAYS use your email address notthe clients. This way you can review and forward to the client from your email address.A partner may request the client telephonenumber in case of emergency.Step 5Register the booking:Every booking where there is commissionowed to you MUST be registered - so thatInteletravel are aware that a commissionpayment is due. If it is not registered thencommission cannot be paid. Booking must beregistered immediately after the travel hasbeen booked. To register a booking click BookTravel > Register Booking Screen - andcomplete the steps. Bookings made via back office Stays, Activities, Flights, Cars, Cruises don’t need tobe registered - they’re registeredautomatically. When booking these you haveoption to create a payment link to send to theclient rather than entering your client carddetails - select ‘add to itinerary’ rather than‘add to basket’. Payment links expire after 30mins to limit risk of price fluctuations for client.Step 6Once these steps have been taken, you cancheck that the booking has successfully beenregistered by clicking My Agency > MyCommissions. Scroll right down until youreach the Commission Report section andyour registered booking should appear here.Note that the commission amount will usuallystate zero until the commission is scheduledto be paid to you. Hotel Pre Checks: 48 - 72 hours after makinga booking - email the hotel directly to confirmthat the reservation has been received foryour client (an opportunity to also include anyclient requests etc). Email the hotel to againaround one week before client’s arrival toindicate their arrival time (if known) andkindly request that they be placed on thecomplimentary upgrade list.page 20

Your first travel commission paymentYou will receive an email from Hyperwallet (part of PayPal) when acommission payment has been transferred to you for payment. Yourfirst commission payment will require you to complete and submit aW8-BREN form (indicating if you are liable to pay tax in the US - refer toguidance in your new starter board/the training vault on how tocomplete this). Once this has been approved you are able to transferyour funds to your bank account. You can track the status of yourcommissions under ‘My Commissions’ in your back office.Travel commissions are always paid to both Inteletravel and the agentafter travel has taken place (this is industry standard practice) toprevent the need to reclaim any paid commissions in the case of atravel booking being cancelled.Inteletravel aims to pay commissions to the agent 30 - 90 days aftertravel has taken place; and relies on the agent having correctlycompleted each of the booking steps. Commission is split 70/30 to theagent (or 80/20 after £3500 is earned within a 12 month period) - this isthe highest split in the industry. Where Inteletravel is MOR (merchant ofrecord) there is also a small card processing fee which is deduced fromcommission - 1.5% for credit card and 1% for debit card payments.Getting paid TravelCommissionsWhen are travel commissions paid?page 21

When contacting a hotel directly it is important to be very clearabout your status as an independent travel agent with Inteletravel(providing credentials) so it’s clear you are eligible for acommissionable rate. The hotel must agree to a commissionablerate by email, with the % of commission clear.1Agree the commissionable rate in writing and timing of paymentrequired - ie: pay now or pay at hotel.2Register the booking in the back office under Book Travel >Register Booking - with email/documentation stating thecommissionable rate and the commission amount/percentage.3After travel has ended, agent must go to InteleHelp Hub (Helpmenu in back office) and click ‘submit a ticket’ at top right. 4Within Ticket Type select ‘Invoice Request Bookings’ andcomplete all sections. This will prompt Inteletravel to send thecommission invoice to the outside supplier. Without doing thisstep, the hotel will not be invoiced so it is crucial to remember todo this!5The commission invoice from Inteletravel will be sent fromquickbooks@notification.intuit.com. If you have a specific emailcontact at the hotel - use this when doing step 5 and inform yourcontact after travel that an invoice will be sent from this address(as sometimes it can reach spam folder).6Commissions forDIRECT bookingspage 22

Step 1Is there any flexibility- what is the daterange? If budget islimited would theyconsider a shorterholiday?Tip: Ask when theyare ideally looking tobook their holiday by. Dates of travel?Step 2If children are in thetravel party ask fortheir date of birth - soyou can determineage upon return. How many rooms areneeded? Isaccessibility an issue?How manypeople?Step 3A specific destinationor hotel? If not - askfor max flight timeand if weather needsto be guaranteed? Board basis? Tip: find out wherethey last stayed tounderstand theirholiday style.Where?Step 4Without a budget youare working blind andwill waste hours! Ask for a maximumbudget and providethree options at orunder this amount.Particularly for a highspend you may wantto provide one slightlyover.Step 5Is there anything elsethe client needs fromthe hotel? Any extrassuch as airporttransfers andexcusions? Tip: register forViator:partners.viator.com/dashboard with codeP00011640.Extras?Quoting for a CLIENTIt’s important to ask a client a number of questions in order to make your job as easy as possible! Although our travel chat is full of recommendations (and please ask!) also keep in mind you are the travel agent - so use your back officeto find out what is realistic within budget. There is also lots of information on hotels online; make use of Google - best/top 10 lists forexample. Our preferred partners will usually be able to provide you with hotel suggestions based on client criteria - if you have traveldates and a maximum budget.Budget?page 23

Booking forYOURSELFvs Booking fora CLIENTDepending on who the bookingis for - either yourself with travelindustry credentials or a client -this is a suggested approach...AGENT BOOKINGS: Agent rate through either:- hotel brand agent portals(see agent rate spreadsheet)- email hotel direct - staff travel voyage/webhotelier/touchdownCLIENT BOOKINGS:Gather all pre quote information tosave you and the client time. If youcan do this on the phone or a 10minute zoom - even better - and willfilter out potential time wasters.Contact a hotel directly for a net rate. When booking flights, understand that theaviation industry works differently to hotels- with low commissions built in due toairport fees/ATOL so it may be better tobook flight directly with the airline.Choose the most appropriatepreferred partner or mix and match afew partners to obtain the bestquotes for clients. Ask partners tosource specific hotels if not showingon their systems.Check back office search for hotels -remember they include 3-10% commissiondepending on supplier (e.g booking.com).You won’t win every quote every time.Price travel elements separatelyincluding the client buying flightsdirectly with airline (more applicableto short haul with low cost flights). Use a preferred partner - taking intoconsideration the commission split you willreceive after travel.If you’re struggling to quote withinbudget - client will appreciate yourhonesty. They may be interested injoining the travel business - offerinformation on the benefits.page 24

Need help?STEPS TO TAKETravel Booking Help:Commission Help:As an independent travel agent it is your business and therefore your responsibility to attempt to resolve any issue in the first instance.All of the information is provided for you by Inteletravel (refer to education webinars and training manual); and the team has createda wealth of helpful resources for your ease - we want you to succeed! With that being said, your upline and/or director is notresponsible for any booking issues or lack of training/familiarisation with process - we’d really appreciate that you remain respectful.However, of course our experienced agents will provide assistance in the team travel chat when it’s needed - that’s what it’s there for!Please refer to the relevant preferred partner customer service team, Inteletravel live chat or Inteletravel customer service team byemail - customerserviceuk@inteletravel.com or phone 0330 808 4419 (Mon - Fri 11am - 12pm/Sat - Sun 11am - 11pm). For assistance with bookings made within the back office ‘stays’ search - contact traveldesk@inteletravel.com.If you are still unable to resolve the issue this way, contact your immediate upline or ask in the team chat for support.Travel Booking Guide page 25if it has been 90 days since travel ended and you have already raised a ticket with no resolution - please ask your upline for thecommission chase spreadsheet for you to complete. This can then be escalated on your behalf.