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Reservations and Deposits
To make a reservation, please contact us using
one of the following methods:
1. Call us at 1-888-806-0984 to speak to a
reservationist.
2. Visit Adventuresonthegorge.com to book
online.
Payment Policies
To conrm a reservation, we require a
10% deposit at time of booking and 40%
additional payment within 14 days of making
the reservation. The full balance is due 30
days prior to the rst day of activity or arrival
date of lodging. No personal checks will be
accepted when you are within 21 days of
your trip date. Payment methods accepted
will be cash, cashier’s check, traveler’s check,
money order, Visa, MasterCard, Discover and
American Express. You will be required to
sign a damage deposit form at check-in for all
lodging options.
Cancellation Protection and Procedures
Cancellations within 3 days of the start date or
no-shows on the day of a trip will not be
considered for any reimbursement. All
cancellations must be made more than 30 days
prior to the trip start date to be considered for
reimbursement less a processing fee.
Trip Cancellation Protection (TCP)
Your trip is a big commitment, so you can protect
it with Trip Cancellation Protection. No one
plans on cancelling a great vacation, but this no-
questions-asked protection helps to ensure that
if an unforeseen event changes your plans, you
get to keep your investment. Up to 3 days prior to
your arrival, TCP entitles participants to cancel all
or part of the trip and receive a full refund, less
the TCP purchase price. Purchasing this option is
only available at the time of booking.
With TCP W/O TCP
30 Days+
prior to
reservation
start date
Full refund
less 6%
cancellation
fee
Full refund
less $25-
$50 fee per
person for
activities and
lodging
3-29 Days
prior to
reservation
start date
Full refund
less 6%
cancellation
fee
Raincheck
given less
$25-$50 fee
per person
for activities
and lodging
< 3 days
prior to
reservation
start date
No Refund
Given
No Refund
Given
Advanced Reservations
Advanced reservations are preferred and
required for most activities. We are limited
in our capacities for several activities due to
regulations set forth by the Department of
Natural Resources. Other activities are limited
based on our guest-to-guide ratios that we
set forth to protect your experience and our
natural resources. Early reservations and
prompt payments are the best way to ensure
your preferred dates and accommodations.
Third-party Cancellation
Third Party activities and/or lodging are subject
to the individual businesses' or owners' policies
regarding cancellation.
Reservation Details
Tax Exempt Status
Tax exemptions apply to nonprot organizations participating as an
organized group. A West Virginia Certicate of Exemption must be
completed and submitted prior to payment. Payments must be made
through an organization check or credit card. Personal check, cash
or personal credit card payments will not be accepted in order to
maintain tax exempt status. Tax exempt status applies only to the 6%
West Virginia sales tax and does not include any resort fees, gratuities
or county lodging taxes.
Trip Ratings
As a trip organizer, it is important that you select a trip that is
appropriate for your group’s age range, ability, experience, and
tness level. Use our Trip Rating System to help you determine which
trip is right for your group. If you or any members of your group are
signicantly overweight, have medical conditions that may hinder
your ability to participate, or are in poor physical condition, please
seek professional medical advice about the risks of participation in
whitewater rafting and other adventure activities.
Participants must accept responsibility for these risks and agree
to sign a liability waiver and release prior to participation. Anyone
under the age of 18 must have a waiver and release of liability form
signed by his or her parent/legal guardian prior to participation in
any activity. Other age restrictions apply to each activity.
Inclement Weather
AOTG trips generally go out rain or shine. River activities such as
rafting, shing and kayaking still go in the case of thunderstorms,
as well. We reserve the right to cancel or postpone your adventure
activity, including but not limited to, Canopy Tour, Ziplines, Rock
Climbing and TimberTrek if we feel the weather will hinder safety.
Trip Transfers
AOTG reserves the right to change the trip time for any adventure
activity, river, river section, length of trip, boat size or number of
guests per raft due to adverse or changing conditions or extremely
high or low water. We also reserve the right to refuse participation of
any guest for any activity who, in our judgment, is not physically or
mentally capable of participating in the activity for which he or she
has registered. Please pay attention to restrictions regarding weight,
height or size for all activities. These restrictions are in place to protect
you, not discriminate against you.
Visit adventuresonthegorge.com for additional information about
our policies and procedures.
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