It is our pleasure to be the rst company to share a loyalty
program performance report of this magnitude with the
veterinary profession. It has taken many years to develop
the technology to analyze client behavior with a reward
The loyalty idea started back in 2011 when I found myself
driving out of my way for an oil change just to get a loyalty
stamp on my Jiy Lube card. I realized how much a loyalty
program was inuencing my behavior, and how this could
translate in the veterinary industry. I sincerely believe when
you reward your top clients, they appreciate it. This results
not only in increased spending and happiness, but also in
better patient care.
I hope you nd this collection of data useful and that it inspires
you to think of ways to reward your top clients.
I realized how much a loyalty program was
inuencing my behavior, and how this could
translate in the veterinary industry.
A special note from Dr. Stacee Santi: