Quality is about making organisations
perform for their stakeholders – from
improving products, services, systems
and processes, to making sure that the
whole organisation is fit and effective.
Managing quality means constantly
pursuing excellence: making sure that
what your organisation does is fit for
purpose, and not only stays that way,
but keeps improving.
There's a lot more to quality than just
manufacturing solar power systems
without any defects or getting these to
customers on time – although those
things are certainly part of the picture.
What quality means for your
organisation is ultimately a question for
your stakeholders. And by stakeholders
it is meant anyone who has an interest
in the success of what AS does.
Customers will be the most important
group of stakeholders for AS, but
investors, employees, suppliers and
members of our wider society are
stakeholders too. Delivering quality in AS
means knowing who its stakeholders
are, understanding what their needs are
and meeting those needs (or even
better, exceeding expectations), both
now and in the future.
It is believed that this comes down to
three things: strong governance to
define AS’s aims and translate them into
action, robust systems of assurance to
make sure things stay on track and a
culture of improvement to keep getting