CONTENTS Our President CEO 3 Our Board Chairman 4 Our Vision 7 Our Mission 9 LIVE Our Portfolio 21 Our Property Owners 25 Our Neighborhood 27 COVID 19 31 Our Pivot 33 WORK Produced by Office of Communications Marketing Public Engagement Karen Young Senior Vice President 35 Serving Our Residents 39 Empowering Our Community 41 Telling Our Story 45 THRIVE Content Strategy and Creative Direction LaConia J Dean Content Development Nina Reeder and Rashel Malone Production Management Keven Williams Graphic Design Barri Jones Contributors Yann Mondon and Shanna Wallace 17 49 Our Human Development Services 53 Our Community Empowerment 57 Our Employee Engagement 61 Our Culture 63 Our Promise 67
CONTENTS Our President CEO 3 Our Board Chairman 4 Our Vision 7 Our Mission 9 LIVE Our Portfolio 21 Our Property Owners 25 Our Neighborhood 27 COVID 19 31 Our Pivot 33 WORK Produced by Office of Communications Marketing Public Engagement Karen Young Senior Vice President 35 Serving Our Residents 39 Empowering Our Community 41 Telling Our Story 45 THRIVE Content Strategy and Creative Direction LaConia J Dean Content Development Nina Reeder and Rashel Malone Production Management Keven Williams Graphic Design Barri Jones Contributors Yann Mondon and Shanna Wallace 17 49 Our Human Development Services 53 Our Community Empowerment 57 Our Employee Engagement 61 Our Culture 63 Our Promise 67
OUR PRESIDENT CEO The year 2020 was like no other The highly contagious coronavirus COVID 19 struck our nation sparking a series of complex challenges from rising unemployment and underemployment rates to evolving health and safety concerns and compounding hardships on already stressed populations Sadly many low income essential workers earning below a livable wage absorbed the brunt of these negative outcomes as they were sent into the front lines at high risk to their own wellbeing to keep our city operating safely We owe them a great debt The pandemic may have closed our physical doors but even in the virtual environment we are opening doors to quality living for all Eugene E Jones Jr President CEO 3 In this moment our mission at Atlanta Housing is as important as ever When tragedy struck we were at the battlefront serving those most impacted and protecting those most vulnerable AH was there to fight for those at risk of eviction and homelessness and for the families workers seniors and disabled persons in need of supportive pathways and career opportunities to get through this uncertain time Our company culture of compassion and purpose made continuing our efforts through the pandemic possible When times got tough Atlanta Housing remained focused on the work We expanded housing opportunities by nearly 1 000 more households served than in FY 2019 We created additional opportunities for job placement career training and entrepreneurship and we implemented new service measures to minimize the risk of the virus spread to our seniors and families I ve never been more proud of the exceptional work of this dynamic staff As we continue to build pathways to self sufficiency and open doors to opportunity I invite you to celebrate Atlanta Housing s vision mission and promise as outlined in this report through the succcesses of our residents the impact of our work and the dedication of our employees The pandemic may have closed our physical doors but even in the virtual environment we are opening doors to quality living for all OUR BOARD CHAIRMAN A longside the sudden transitions required by the novel coronavirus COVID 19 pandemic our country faced intense cultural clashes and debated about what sacrifices are required to create the world we want to live in As Atlanta Housing continues its mission we must remain engaged compassionate and even brave enough to approach the matter of affordable housing as one of social justice and equity and as a moral imperative and human right Through the pandemic we witnessed the rise of the essential employee Seen as heroes these same people who kept the country running often earn well below a livable wage and teeter on the brink of homelessness family separation and illness The AH Board of Commissioners and AH staff are committed to expanding housing opportunities for these families and creating opportunities for job placement training and entrepreneurship I am particularly proud of our Section 3 program a HUD mandate to support public housing participants and low income city residents through entrepreneurship and active contracting opportunities with AH and its partners In 2020 AH fully committed to this program and its aims with the launch of a resident entrepreneurship program that produced 23 resident graduates This year challenged us to reimagine our world our work and how we connect to others It also renewed our commitment to our agency s values This endof year report celebrates our residents and their successes and it captures our impact and highlights the people within AH who do the work that drives our mission and make it possible to serve our residents holistically Thank you for your continued support and trusting us to do this life changing work This year challenged us to reimagine our world our work and how we connect to others It also renewed our commitment to our agency s values Christopher Edwards M D Chairman of the Board 4
OUR PRESIDENT CEO The year 2020 was like no other The highly contagious coronavirus COVID 19 struck our nation sparking a series of complex challenges from rising unemployment and underemployment rates to evolving health and safety concerns and compounding hardships on already stressed populations Sadly many low income essential workers earning below a livable wage absorbed the brunt of these negative outcomes as they were sent into the front lines at high risk to their own wellbeing to keep our city operating safely We owe them a great debt The pandemic may have closed our physical doors but even in the virtual environment we are opening doors to quality living for all Eugene E Jones Jr President CEO 3 In this moment our mission at Atlanta Housing is as important as ever When tragedy struck we were at the battlefront serving those most impacted and protecting those most vulnerable AH was there to fight for those at risk of eviction and homelessness and for the families workers seniors and disabled persons in need of supportive pathways and career opportunities to get through this uncertain time Our company culture of compassion and purpose made continuing our efforts through the pandemic possible When times got tough Atlanta Housing remained focused on the work We expanded housing opportunities by nearly 1 000 more households served than in FY 2019 We created additional opportunities for job placement career training and entrepreneurship and we implemented new service measures to minimize the risk of the virus spread to our seniors and families I ve never been more proud of the exceptional work of this dynamic staff As we continue to build pathways to self sufficiency and open doors to opportunity I invite you to celebrate Atlanta Housing s vision mission and promise as outlined in this report through the succcesses of our residents the impact of our work and the dedication of our employees The pandemic may have closed our physical doors but even in the virtual environment we are opening doors to quality living for all OUR BOARD CHAIRMAN A longside the sudden transitions required by the novel coronavirus COVID 19 pandemic our country faced intense cultural clashes and debated about what sacrifices are required to create the world we want to live in As Atlanta Housing continues its mission we must remain engaged compassionate and even brave enough to approach the matter of affordable housing as one of social justice and equity and as a moral imperative and human right Through the pandemic we witnessed the rise of the essential employee Seen as heroes these same people who kept the country running often earn well below a livable wage and teeter on the brink of homelessness family separation and illness The AH Board of Commissioners and AH staff are committed to expanding housing opportunities for these families and creating opportunities for job placement training and entrepreneurship I am particularly proud of our Section 3 program a HUD mandate to support public housing participants and low income city residents through entrepreneurship and active contracting opportunities with AH and its partners In 2020 AH fully committed to this program and its aims with the launch of a resident entrepreneurship program that produced 23 resident graduates This year challenged us to reimagine our world our work and how we connect to others It also renewed our commitment to our agency s values This endof year report celebrates our residents and their successes and it captures our impact and highlights the people within AH who do the work that drives our mission and make it possible to serve our residents holistically Thank you for your continued support and trusting us to do this life changing work This year challenged us to reimagine our world our work and how we connect to others It also renewed our commitment to our agency s values Christopher Edwards M D Chairman of the Board 4
82 5 OUR FOUNDATION O ur story begins with AH founders Charles Forrest Palmer a successful real estate developer of his era and Dr John Hope a civil rights leader and the first Black president of Morehouse College Recognizing the impoverished conditions of Atlanta s most destitute communities Palmer and Hope sought civic change that would rebuild those neighborhoods into communities of promise worth and increase With funding provided by the Public Works Administration PWA under Franklin Roosevelt s New Deal initiatives Palmer and Hope teamed together to construct the all White Techwood Homes and all Black University Homes Construction began in 1934 and these communities became the first federally subsidized public housing in the United States Nationwide they would serve as shining examples and empirical proof of the power of community support The history of Atlanta Housing is rooted in a sturdy foundation of serving others Eightytwo years later the legacy continues To follow in the footsteps of our pioneering founders is a privilege To provide access to quality affordable housing and tools for independence so that our families can Live Work and Thrive is an honor The history of Atlanta Housing is rooted in a sturdy foundation of serving others Eighty two years later the legacy continues 6
82 5 OUR FOUNDATION O ur story begins with AH founders Charles Forrest Palmer a successful real estate developer of his era and Dr John Hope a civil rights leader and the first Black president of Morehouse College Recognizing the impoverished conditions of Atlanta s most destitute communities Palmer and Hope sought civic change that would rebuild those neighborhoods into communities of promise worth and increase With funding provided by the Public Works Administration PWA under Franklin Roosevelt s New Deal initiatives Palmer and Hope teamed together to construct the all White Techwood Homes and all Black University Homes Construction began in 1934 and these communities became the first federally subsidized public housing in the United States Nationwide they would serve as shining examples and empirical proof of the power of community support The history of Atlanta Housing is rooted in a sturdy foundation of serving others Eightytwo years later the legacy continues To follow in the footsteps of our pioneering founders is a privilege To provide access to quality affordable housing and tools for independence so that our families can Live Work and Thrive is an honor The history of Atlanta Housing is rooted in a sturdy foundation of serving others Eighty two years later the legacy continues 6
OUR VISION THE ATLANTA HOUSING APPROACH TO COMMUNITY IS PEOPLE FOCUSED WE CREATE COMMUNITIES WHERE INDIVIDUALS CAN LIVE AFFORDABLY WORK PRODUCTIVELY AND THRIVE WELL INTO THE FUTURE 7 8
OUR VISION THE ATLANTA HOUSING APPROACH TO COMMUNITY IS PEOPLE FOCUSED WE CREATE COMMUNITIES WHERE INDIVIDUALS CAN LIVE AFFORDABLY WORK PRODUCTIVELY AND THRIVE WELL INTO THE FUTURE 7 8
OUR MISSION ATLANTA HOUSING AIMS TO INCREASE QUALITY EQUITABLE HOUSING OPTIONS ACROSS THE CITY OF ATLANTA WHILE INVESTING IN THE FAMILIES COMMUNITIES AND CITIZENS WE SERVE 9 10
OUR MISSION ATLANTA HOUSING AIMS TO INCREASE QUALITY EQUITABLE HOUSING OPTIONS ACROSS THE CITY OF ATLANTA WHILE INVESTING IN THE FAMILIES COMMUNITIES AND CITIZENS WE SERVE 9 10
OUR VALUES ATLANTA HOUSING BELIEVES IN THE POTENTIAL OF PEOPLE AS WE STRIVE TO INCREASE ACCESS TO QUALITY HOUSING FOR ALL WE CONSIDER THE NEEDS OF THOSE WE SERVE AND WAYS TO IMPROVE THEIR LIVES AND SURROUNDINGS 11 12
OUR VALUES ATLANTA HOUSING BELIEVES IN THE POTENTIAL OF PEOPLE AS WE STRIVE TO INCREASE ACCESS TO QUALITY HOUSING FOR ALL WE CONSIDER THE NEEDS OF THOSE WE SERVE AND WAYS TO IMPROVE THEIR LIVES AND SURROUNDINGS 11 12
OUR FAMILIES 95 OF OUR FAMILIES MAKE LESS THAN 33 750 10 042 WORKING FAMILIES ATLANTA HOUSING SERVES LOW INCOME WORKING FAMILIES VETERANS THE DISABLED AND AT RISK POPULATIONS MOST OF OUR WORKING FAMILIES ARE CONSIDERED ESSENTIAL WORKERS YET THEY STRUGGLE TO FIND AFFORDABLE HOUSING 13 14
OUR FAMILIES 95 OF OUR FAMILIES MAKE LESS THAN 33 750 10 042 WORKING FAMILIES ATLANTA HOUSING SERVES LOW INCOME WORKING FAMILIES VETERANS THE DISABLED AND AT RISK POPULATIONS MOST OF OUR WORKING FAMILIES ARE CONSIDERED ESSENTIAL WORKERS YET THEY STRUGGLE TO FIND AFFORDABLE HOUSING 13 14
OUR COMMITMENT ATLANTA HOUSING DOESN T JUST HOUSE PEOPLE WE ALSO EMPOWER PEOPLE THROUGH SERVICES AND RESOURCES THAT LEAD TO SELF SUFFICIENCY INCLUDING HOMEOWERSHIP 15 16
OUR COMMITMENT ATLANTA HOUSING DOESN T JUST HOUSE PEOPLE WE ALSO EMPOWER PEOPLE THROUGH SERVICES AND RESOURCES THAT LEAD TO SELF SUFFICIENCY INCLUDING HOMEOWERSHIP 15 16
LIVE
LIVE
STRATEGY 1 INCREASE AVAILABILITY OF QUALITY AFFORDABLE HOUSING OPPORTUNITIES THROUGH COMMUNITY DEVELOPMENT AND PARTNERSHIPS 19 LIV E LI V E 20
STRATEGY 1 INCREASE AVAILABILITY OF QUALITY AFFORDABLE HOUSING OPPORTUNITIES THROUGH COMMUNITY DEVELOPMENT AND PARTNERSHIPS 19 LIV E LI V E 20
OUR PORTFOLIO 3 HOUS IN G CH OIC E VOUC H E R PROGRAM HCV P 1 HOM EF LE X FO R M E R LY P ROJ E CT B A S E D RENTA L A SSISTA NCE Atlanta Housing encourages privatesector owners of single tenant and family developments to reserve a portion of their units for eligible residents This rental assistance which is tied to the unit not the tenant offers long term affordable options for our residents The HomeFlex program provides more than 6 320 affordable housing units including 504 new units introduced to the portfolio in FY 2020 Housing Choice provides more than 11 000 households with the means to obtain affordable housing Also known as Section 8 the HCVP lets families identify quality housing anywhere in the city or outside of Atlanta without paying more than 30 percent of adjusted income toward their rent and utilities AH pays the portion of the rent not covered by the families Recent enhancements to HCVP such as technology improvements landlord referral incentives tenant education programs and a damage protection plan help to retain and attract quality property owners HCVP served more than 11 000 households with the help of 1 049 new units provided by landlord partners 2 ATL A NTA H OU SIN G O W N E D C O M M UN IT I E S A ND RA D CONV E R SION S In FY 2020 918 units were preserved as affordable through RAD An additional 650 units are slated for FY 2021 21 LIV E AH is committed to preserving and improving our AH owned public housing PH units which currently serve our seniors disabled adults and small families Through the Housing and Urban Development s HUD s Rental Assistance Demonstration RAD program AH partners with private developers in a long term agreement to rehabilitate and convert aging PH units into Section 8 Project Based Voucher PBV or ProjectBased Rental Assistance PBRA units while guaranteeing they remain fully affordable to lowincome residents LI V E 22
OUR PORTFOLIO 3 HOUS IN G CH OIC E VOUC H E R PROGRAM HCV P 1 HOM EF LE X FO R M E R LY P ROJ E CT B A S E D RENTA L A SSISTA NCE Atlanta Housing encourages privatesector owners of single tenant and family developments to reserve a portion of their units for eligible residents This rental assistance which is tied to the unit not the tenant offers long term affordable options for our residents The HomeFlex program provides more than 6 320 affordable housing units including 504 new units introduced to the portfolio in FY 2020 Housing Choice provides more than 11 000 households with the means to obtain affordable housing Also known as Section 8 the HCVP lets families identify quality housing anywhere in the city or outside of Atlanta without paying more than 30 percent of adjusted income toward their rent and utilities AH pays the portion of the rent not covered by the families Recent enhancements to HCVP such as technology improvements landlord referral incentives tenant education programs and a damage protection plan help to retain and attract quality property owners HCVP served more than 11 000 households with the help of 1 049 new units provided by landlord partners 2 ATL A NTA H OU SIN G O W N E D C O M M UN IT I E S A ND RA D CONV E R SION S In FY 2020 918 units were preserved as affordable through RAD An additional 650 units are slated for FY 2021 21 LIV E AH is committed to preserving and improving our AH owned public housing PH units which currently serve our seniors disabled adults and small families Through the Housing and Urban Development s HUD s Rental Assistance Demonstration RAD program AH partners with private developers in a long term agreement to rehabilitate and convert aging PH units into Section 8 Project Based Voucher PBV or ProjectBased Rental Assistance PBRA units while guaranteeing they remain fully affordable to lowincome residents LI V E 22
OUR PORTFOLIO 4 DOWN PAYM E NT ASS I S TA N C E DPA AH s homeownership program provides low to moderate income homebuyers with financial assistance to purchase homes within the city of Atlanta After meeting the program requirements recipients can receive up to 13 000 with public safety officers education and health care professionals and veterans being eligible to receive up to 25 000 This program is solely funded through AH reserves Thanks to AH I am a proud homeowner Now I truly understand the power of independence and managing my money wisely LaKterrie Grooms To date AH provided 4 914 869 Field Traffic Controller DPA recipient in down payment assistance through 232 awards to eligible first time homebuyers 23 LIV E LI V E 24
OUR PORTFOLIO 4 DOWN PAYM E NT ASS I S TA N C E DPA AH s homeownership program provides low to moderate income homebuyers with financial assistance to purchase homes within the city of Atlanta After meeting the program requirements recipients can receive up to 13 000 with public safety officers education and health care professionals and veterans being eligible to receive up to 25 000 This program is solely funded through AH reserves Thanks to AH I am a proud homeowner Now I truly understand the power of independence and managing my money wisely LaKterrie Grooms To date AH provided 4 914 869 Field Traffic Controller DPA recipient in down payment assistance through 232 awards to eligible first time homebuyers 23 LIV E LI V E 24
PROPERTY OWNERS PART NE R UP PRO G RA M P artner UP s collaboration with real estate investors focuses on improving Atlanta Housing programs increasing the acceptance of Housing Choice Vouchers throughout Atlanta and ultimately expanding the availability of housing options for AH families This partnership requires us to understand and meet the needs of our property owners Our property owners want simple processes They appreciate incentives But most of all our property owners want results Last year alone AH paid more than Our Rent Estimate Tool offers an easy touse resource for our property owners and interested investors to enter property specific information and receive an estimate within a few days This eliminates uncertainty through transparency The Property Protection Program incentivizes our property owners with up to 2 000 per claim for excessive tenant related property damage from abuse or accidents In 2019 there were no damage report claims for 98 5 percent of our 10 300 households assisted by HCVP Finally when it comes to the results our property owners expect AH delivers Last year we paid them over 150 million in rental subsidies proving that it pays to do business with AH We stand with Atlanta Housing s mission We are always willing to provide affordable housing Atlanta Housing was essentially willing to come up to market rent without any tax relief Nathan Kaplan OUR Kaplan Residential 150 Million to our property owners in rental subsidies 25 LIV E LI V E 26
PROPERTY OWNERS PART NE R UP PRO G RA M P artner UP s collaboration with real estate investors focuses on improving Atlanta Housing programs increasing the acceptance of Housing Choice Vouchers throughout Atlanta and ultimately expanding the availability of housing options for AH families This partnership requires us to understand and meet the needs of our property owners Our property owners want simple processes They appreciate incentives But most of all our property owners want results Last year alone AH paid more than Our Rent Estimate Tool offers an easy touse resource for our property owners and interested investors to enter property specific information and receive an estimate within a few days This eliminates uncertainty through transparency The Property Protection Program incentivizes our property owners with up to 2 000 per claim for excessive tenant related property damage from abuse or accidents In 2019 there were no damage report claims for 98 5 percent of our 10 300 households assisted by HCVP Finally when it comes to the results our property owners expect AH delivers Last year we paid them over 150 million in rental subsidies proving that it pays to do business with AH We stand with Atlanta Housing s mission We are always willing to provide affordable housing Atlanta Housing was essentially willing to come up to market rent without any tax relief Nathan Kaplan OUR Kaplan Residential 150 Million to our property owners in rental subsidies 25 LIV E LI V E 26
OUR NEIGHBORHOOD CHOICE ATL ANTA Funded by a 30 million Department of Housing and Urban Development HUD Choice Neighborhood Implementation Grant CNIG Choice Atlanta is a neighborhood transformation initiative focusing on housing people and neighborhood In partnership with the City of Atlanta Choice is revitalizing the former University Homes and three surrounding neighborhoods Atlanta University Center AUC Ashview Heights and Vine City known as University Choice Neighborhoods UCN Included in this effort is the preservation of the historical Roosevelt Hall In winter 2020 construction began on 72 units in the amenity rich UCN community Upon completion the former University Homes now Scholars Landing will provide 512 mixed income rental units There will be 60 senior independent living rentals 419 multi family rentals and 33 townhomes with the majority of the entire UCN portfolio being deemed affordable At completion Scholars Landing will provide 60 senior rentals 419 multi family rentals and 33 townhomes 27 LIV E LI V E 28
OUR NEIGHBORHOOD CHOICE ATL ANTA Funded by a 30 million Department of Housing and Urban Development HUD Choice Neighborhood Implementation Grant CNIG Choice Atlanta is a neighborhood transformation initiative focusing on housing people and neighborhood In partnership with the City of Atlanta Choice is revitalizing the former University Homes and three surrounding neighborhoods Atlanta University Center AUC Ashview Heights and Vine City known as University Choice Neighborhoods UCN Included in this effort is the preservation of the historical Roosevelt Hall In winter 2020 construction began on 72 units in the amenity rich UCN community Upon completion the former University Homes now Scholars Landing will provide 512 mixed income rental units There will be 60 senior independent living rentals 419 multi family rentals and 33 townhomes with the majority of the entire UCN portfolio being deemed affordable At completion Scholars Landing will provide 60 senior rentals 419 multi family rentals and 33 townhomes 27 LIV E LI V E 28
OUR NUMBERS AT A GLANCE 17 057 1 261 HOUSING CHOICE VOUCHER HOUSEHOLDS AH OWNED HOUSEHOLDS 3 546 4 423 DISABLED HOUSEHOLDS MIXED COMMUNITY HOUSEHOLDS 7 458 SENIOR HOUSEHOLDS 8 087 HOUSEHOLDS WITH CHILDREN 29 LIV E LI V E 30
OUR NUMBERS AT A GLANCE 17 057 1 261 HOUSING CHOICE VOUCHER HOUSEHOLDS AH OWNED HOUSEHOLDS 3 546 4 423 DISABLED HOUSEHOLDS MIXED COMMUNITY HOUSEHOLDS 7 458 SENIOR HOUSEHOLDS 8 087 HOUSEHOLDS WITH CHILDREN 29 LIV E LI V E 30
COVID 19 WHEN ATLANTA MAYOR KEISHA LANCE BOTTOMS DECLARED A STATE OF EMERGENCY IN THE CITY OF ATLANTA ON MARCH 16 2020 THE CORONAVIRUS COVID 19 HAD SPREAD TO A LEAST 177 COUNTRIES WE WERE IN THE MIDST OF A GLOBAL PANDEMIC MORE THAN 610 000 PEOPLE WORLDWIDE HAD DIED AND MORE THAN 13 MILLION HAD BEEN INFECTED ATLANTA HOUSING ACTED QUICKLY 31 COVID 1 9 COV I D 1 9 32
COVID 19 WHEN ATLANTA MAYOR KEISHA LANCE BOTTOMS DECLARED A STATE OF EMERGENCY IN THE CITY OF ATLANTA ON MARCH 16 2020 THE CORONAVIRUS COVID 19 HAD SPREAD TO A LEAST 177 COUNTRIES WE WERE IN THE MIDST OF A GLOBAL PANDEMIC MORE THAN 610 000 PEOPLE WORLDWIDE HAD DIED AND MORE THAN 13 MILLION HAD BEEN INFECTED ATLANTA HOUSING ACTED QUICKLY 31 COVID 1 9 COV I D 1 9 32
PIVOT conquercovid19 OUR ACCORDING TO THE NEW YORK TIMES MORE THAN 13 MILLION AMERICANS WERE INFECTED WITH COVID 19 IN 2020 President and CEO Eugene Jones Jr made the bold and deliberate decision to close all AH offices to protect our residents and employees and to help reduce the spread of COVID 19 The pandemic presented a series of challenges to our operations model but AH pivoted quickly with Gene the IT department and Facilities Management leading the way Clear protocols following CDC guidelines were established to navigate COVID 19 We sterilized AH offices and AH Owned senior high rises enforced limited re entry and required masks and gloves For business continuity virtual call center capabilites were strengthened enabling continued customer service and computers and other office equipment were delivered to the homes of employees who transformed dining and living rooms into office space and Zoomed while homeschooling Additionally a series of video check ins from the president and CEO helped to keep employees informed and hopeful Fueled by a sense of teamwork and the determination to conquercovid19 together Atlanta Housing continued its charge to WORK and THRIVE in excellence 33 COVID 1 9 COV I D 1 9 34
PIVOT conquercovid19 OUR ACCORDING TO THE NEW YORK TIMES MORE THAN 13 MILLION AMERICANS WERE INFECTED WITH COVID 19 IN 2020 President and CEO Eugene Jones Jr made the bold and deliberate decision to close all AH offices to protect our residents and employees and to help reduce the spread of COVID 19 The pandemic presented a series of challenges to our operations model but AH pivoted quickly with Gene the IT department and Facilities Management leading the way Clear protocols following CDC guidelines were established to navigate COVID 19 We sterilized AH offices and AH Owned senior high rises enforced limited re entry and required masks and gloves For business continuity virtual call center capabilites were strengthened enabling continued customer service and computers and other office equipment were delivered to the homes of employees who transformed dining and living rooms into office space and Zoomed while homeschooling Additionally a series of video check ins from the president and CEO helped to keep employees informed and hopeful Fueled by a sense of teamwork and the determination to conquercovid19 together Atlanta Housing continued its charge to WORK and THRIVE in excellence 33 COVID 1 9 COV I D 1 9 34
WORK
WORK
STRATEGY 2 WORK INTENTIONALLY TO SERVE OUR RESIDENTS EMPOWER THE COMMUNITY AND TELL OUR STORY 37 WOR K W O RK 38
STRATEGY 2 WORK INTENTIONALLY TO SERVE OUR RESIDENTS EMPOWER THE COMMUNITY AND TELL OUR STORY 37 WOR K W O RK 38
SERVING QUALIT Y CO NTRO L OUR RESIDENTS Quality affordable housing is a necessity for any community to thrive Our trained and certified inspection team ensures that every AH subsidized home meets AH s Enhanced Inspections Standards and city building code requirements Homes are inspected before tenants move in and periodically throughout their stay to confirm livable standards are maintained C U STOME R SE RVICE As a service agency providing excellent customer service is important to meeting the needs of the community we serve Atlanta Housing is dedicated to ensuring that our residents community stakeholders and professional and governmental partners all have a positive experience which is key to moving our mission forward Aside from issuing and monitoring tenant based vouchers our full time skilled customer service staff facilitates eligibility screenings program intake annual re certification and program termination Our customer service team also responds to inquiries identifies and de escalates emergency situations and refers individuals in need to the resources authorities and partners who can help conquercovid19 In response to the COVID 19 pandemic AH introduced virtual contactless inspections to protect the wellbeing of our staff and residents while continuing to certify the quality of our residential environments Moses McClenton AH Inspector 39 WOR K W O RK 40
SERVING QUALIT Y CO NTRO L OUR RESIDENTS Quality affordable housing is a necessity for any community to thrive Our trained and certified inspection team ensures that every AH subsidized home meets AH s Enhanced Inspections Standards and city building code requirements Homes are inspected before tenants move in and periodically throughout their stay to confirm livable standards are maintained C U STOME R SE RVICE As a service agency providing excellent customer service is important to meeting the needs of the community we serve Atlanta Housing is dedicated to ensuring that our residents community stakeholders and professional and governmental partners all have a positive experience which is key to moving our mission forward Aside from issuing and monitoring tenant based vouchers our full time skilled customer service staff facilitates eligibility screenings program intake annual re certification and program termination Our customer service team also responds to inquiries identifies and de escalates emergency situations and refers individuals in need to the resources authorities and partners who can help conquercovid19 In response to the COVID 19 pandemic AH introduced virtual contactless inspections to protect the wellbeing of our staff and residents while continuing to certify the quality of our residential environments Moses McClenton AH Inspector 39 WOR K W O RK 40
EMPOWERING OUR COMMUNITY C OM M UN IT Y E N G AG E ME NT Atlanta Housing knows that community engagement is one of the most important exercises in gaining trust in our expertise and our intentions from the communities we serve When communities feel well informed respected and included they are more willing to share information and even serve as ambassadors for the agency Events such as our Seniors Farmers Market voter and census completion drives and clothing drives give us an opportunity to positively engage our participants and the community and they have been powerful vehicles for During the 2020 influencing behavioral and environmental changes season of giving that can lead to healthier we distributed communities and healthy citizens Thanksgiving 200 turkeys and gifts for 1 530 children 41 WOR K VOLUNTE E RIS M A ND CH ARITABLE GIV ING Volunteerism and charitable giving are an extension of our community engagement and it is some of our most cherished work Sharing our time talents and gifts with residents to help them succeed is a part of who we are as an agency It s in our DNA Through AH Cares AH staff family and friends can volunteer time to AH sponsored community events that help mobilize resources improve relationships and influence positive change Partnerships are key In 2020 our alliance with Atlanta Public Schools APS for example helped us support local elementary and high schools through reading programs mentorships clothing banks book drives and more We are just as dedicated to being charitable in ways that demonstrate our love for humanity and desire to eliminate social ills During the holidays AH partnered with Fellaship Lounge and Hosea Helps to host the 2020 Thanksgiving Drive Thru Harvest Share We distributed 200 Thanksgiving turkeys food boxes and bags of fresh produce We also partnered with Santa for a Day SFD and provided 786 AH participants with Christmas gifts for 1 530 children between the ages of 5 and 12 W O RK 42
EMPOWERING OUR COMMUNITY C OM M UN IT Y E N G AG E ME NT Atlanta Housing knows that community engagement is one of the most important exercises in gaining trust in our expertise and our intentions from the communities we serve When communities feel well informed respected and included they are more willing to share information and even serve as ambassadors for the agency Events such as our Seniors Farmers Market voter and census completion drives and clothing drives give us an opportunity to positively engage our participants and the community and they have been powerful vehicles for During the 2020 influencing behavioral and environmental changes season of giving that can lead to healthier we distributed communities and healthy citizens Thanksgiving 200 turkeys and gifts for 1 530 children 41 WOR K VOLUNTE E RIS M A ND CH ARITABLE GIV ING Volunteerism and charitable giving are an extension of our community engagement and it is some of our most cherished work Sharing our time talents and gifts with residents to help them succeed is a part of who we are as an agency It s in our DNA Through AH Cares AH staff family and friends can volunteer time to AH sponsored community events that help mobilize resources improve relationships and influence positive change Partnerships are key In 2020 our alliance with Atlanta Public Schools APS for example helped us support local elementary and high schools through reading programs mentorships clothing banks book drives and more We are just as dedicated to being charitable in ways that demonstrate our love for humanity and desire to eliminate social ills During the holidays AH partnered with Fellaship Lounge and Hosea Helps to host the 2020 Thanksgiving Drive Thru Harvest Share We distributed 200 Thanksgiving turkeys food boxes and bags of fresh produce We also partnered with Santa for a Day SFD and provided 786 AH participants with Christmas gifts for 1 530 children between the ages of 5 and 12 W O RK 42
E MPOWE RING OUR C OMMUNIT Y 1 392 S U PP ORTIVE H OU SIN G The fight to end and limit homelessness in Atlanta is a noble task a task that takes the collective work of community partners private businesses non profits and the local and federal government Haven a supportive housing program provides at risk populations with a stable housing arrangement that includes intensive case management and support services aimed at promoting self sufficiency This population includes homeless individuals and families people with physical mental or developmental disabilities military veterans families separated due to the lack of housing and youth aging out of foster care and most at risk of the impact of Covid 19 Additionally in partnership with the United Way AH provided emergency funding to 80 families impacted by COVID 19 through the Short Term Housing Program to prevent eviction 43 WOR K HOUSEHOLDS SUPPORTED THROUGH HAVEN HOMEFLEX I never had a place of my own I never had a lot of people to help me like I have the help now It has changed me emotionally and mentally I feel like a whole different person 100 individuals experiencing homelessness 577 conquercovid19 Through the reallocation of unutilized FLOW vouchers Atlanta Housing partnered with Partners for Home to provide Housing Choice Vouchers for HOUSEHOLDS SUPPORTED THROUGH HAVEN HCVP Tony Morgan Haven provides more than 1 300 units through five programs Family Unification Program Veteran Affairs Supportive Housing Georgia Housing Voucher Program Conversion Next Step Youth Self Sufficiency Program Special Voucher for Homeless Students HAVEN recipient W O RK 44
E MPOWE RING OUR C OMMUNIT Y 1 392 S U PP ORTIVE H OU SIN G The fight to end and limit homelessness in Atlanta is a noble task a task that takes the collective work of community partners private businesses non profits and the local and federal government Haven a supportive housing program provides at risk populations with a stable housing arrangement that includes intensive case management and support services aimed at promoting self sufficiency This population includes homeless individuals and families people with physical mental or developmental disabilities military veterans families separated due to the lack of housing and youth aging out of foster care and most at risk of the impact of Covid 19 Additionally in partnership with the United Way AH provided emergency funding to 80 families impacted by COVID 19 through the Short Term Housing Program to prevent eviction 43 WOR K HOUSEHOLDS SUPPORTED THROUGH HAVEN HOMEFLEX I never had a place of my own I never had a lot of people to help me like I have the help now It has changed me emotionally and mentally I feel like a whole different person 100 individuals experiencing homelessness 577 conquercovid19 Through the reallocation of unutilized FLOW vouchers Atlanta Housing partnered with Partners for Home to provide Housing Choice Vouchers for HOUSEHOLDS SUPPORTED THROUGH HAVEN HCVP Tony Morgan Haven provides more than 1 300 units through five programs Family Unification Program Veteran Affairs Supportive Housing Georgia Housing Voucher Program Conversion Next Step Youth Self Sufficiency Program Special Voucher for Homeless Students HAVEN recipient W O RK 44
TELLING OUR STORY C ONTE NT STRATEGY AND BRA ND M AN AGEMENT C O RP ORAT E COM M U N I C AT I O N N arrating who we are what we do and why we do it is central to raising awareness building trust and garnering support Corporate communications is the umbrella under which this effort falls and it includes internal and external communications public and media relations crisis management and marketing Atlanta Housing s team of visionaries tacticians and artists worked together seamlessly to create measured communications aimed at positioning the agency favorably in the eyes of our participants employees stakeholders and the general public Our body of work included staff announcements newsletters press releases media interviews web copy email marketing videos photography graphic design executive correspondence and more 2 040 Corporate communications is the agency s vehicle for transporting intentional MEDIA APPEARENCES clear persuasive messages IN FY 2020 which impacts productivity heightens brand awareness and helps trigger innovation Through effective corporate communications we were able to meet our business goals and further our mission one story at a time 43 467 MONTHLY GOOGLE SEARCH HITS FOR AH AS OF AUG 2020 If corporate communications is the vehicle by which our stories travel content is definitely the wheels Well planned thoughtful content moves our communications strategies and agency goals forward In an era where content is king telling AH s story is an ever present need Because of social media someone s always listening Storytelling is an art that has the unique power to influence opinions evoke emotions and encourage action Our content strategy was the foundation for all stories providing intentionality and context and helping to ensure that all of our communication and brand assets spoke with consistent tone and voice 2 1 B PEOPLE REACHED 16 258 SOCIAL MEDIA FOLLOWERS AS OF AUGUST 2020 On location at Capital View Apartments with the City of Atlanta for co investment fund press conference 45 WOR K W O RK 46
TELLING OUR STORY C ONTE NT STRATEGY AND BRA ND M AN AGEMENT C O RP ORAT E COM M U N I C AT I O N N arrating who we are what we do and why we do it is central to raising awareness building trust and garnering support Corporate communications is the umbrella under which this effort falls and it includes internal and external communications public and media relations crisis management and marketing Atlanta Housing s team of visionaries tacticians and artists worked together seamlessly to create measured communications aimed at positioning the agency favorably in the eyes of our participants employees stakeholders and the general public Our body of work included staff announcements newsletters press releases media interviews web copy email marketing videos photography graphic design executive correspondence and more 2 040 Corporate communications is the agency s vehicle for transporting intentional MEDIA APPEARENCES clear persuasive messages IN FY 2020 which impacts productivity heightens brand awareness and helps trigger innovation Through effective corporate communications we were able to meet our business goals and further our mission one story at a time 43 467 MONTHLY GOOGLE SEARCH HITS FOR AH AS OF AUG 2020 If corporate communications is the vehicle by which our stories travel content is definitely the wheels Well planned thoughtful content moves our communications strategies and agency goals forward In an era where content is king telling AH s story is an ever present need Because of social media someone s always listening Storytelling is an art that has the unique power to influence opinions evoke emotions and encourage action Our content strategy was the foundation for all stories providing intentionality and context and helping to ensure that all of our communication and brand assets spoke with consistent tone and voice 2 1 B PEOPLE REACHED 16 258 SOCIAL MEDIA FOLLOWERS AS OF AUGUST 2020 On location at Capital View Apartments with the City of Atlanta for co investment fund press conference 45 WOR K W O RK 46
MANAGING SOUR CES OF F U N D S OUR FINANCES At Atlanta Housing we oversee crucial funds that aid tens of thousands of individuals As the largest housing authority in the state and one of 39 Moving to Work MTW agencies in the nation we take being efficient managers of our resources very seriously Proactive quality financial support and clear guidance on how our funds are used is key to effectively serve our families In FY 2020 most of AH s funding came from HUD as components of the MTW Single Fund Housing Choice Voucher Funds Public Housing Operating Subsidy and Capital Fund grants Other revenue sources include but are not limited to AH owned residential rents earned fees as a member of Georgia HAP Administrators Inc and fees earned in connection with activities under AH s Development and Revitalization Program These assets have been smartly reinvested in our programs services and efforts to further our mission and accomplish our business goals 8 1 2 2 Development Grants 3 In FY 2020 AH provided a total of 114 2 million in housing assistance payments for households under the tenant based Housing Choice Voucher Program Reserves Tenant Rents Other Revenue Major Non Operating Source of Funds MTW Single Fund 84 USES OF F UND S 4 9 Choice Neighborhoods Development 1 Other Development 17 Human Development Services CARES Act related expenses Administrative Operating Modernization of AH Owned Properties Housing Assistance Programs 63 6 47 WOR K W O RK 48
MANAGING SOUR CES OF F U N D S OUR FINANCES At Atlanta Housing we oversee crucial funds that aid tens of thousands of individuals As the largest housing authority in the state and one of 39 Moving to Work MTW agencies in the nation we take being efficient managers of our resources very seriously Proactive quality financial support and clear guidance on how our funds are used is key to effectively serve our families In FY 2020 most of AH s funding came from HUD as components of the MTW Single Fund Housing Choice Voucher Funds Public Housing Operating Subsidy and Capital Fund grants Other revenue sources include but are not limited to AH owned residential rents earned fees as a member of Georgia HAP Administrators Inc and fees earned in connection with activities under AH s Development and Revitalization Program These assets have been smartly reinvested in our programs services and efforts to further our mission and accomplish our business goals 8 1 2 2 Development Grants 3 In FY 2020 AH provided a total of 114 2 million in housing assistance payments for households under the tenant based Housing Choice Voucher Program Reserves Tenant Rents Other Revenue Major Non Operating Source of Funds MTW Single Fund 84 USES OF F UND S 4 9 Choice Neighborhoods Development 1 Other Development 17 Human Development Services CARES Act related expenses Administrative Operating Modernization of AH Owned Properties Housing Assistance Programs 63 6 47 WOR K W O RK 48
THRIVE
THRIVE
STRATEGY 3A PROVIDE RESOURCES AND TOOLS FOR OUR RESIDENTS THAT CREATE PATHWAYS TO SELF SUFFICIENCY 51 TH R IVE T HRI V E 52
STRATEGY 3A PROVIDE RESOURCES AND TOOLS FOR OUR RESIDENTS THAT CREATE PATHWAYS TO SELF SUFFICIENCY 51 TH R IVE T HRI V E 52
HUMAN DEVELOPMENT SERVICES FOR YOUT H Atlanta Housing believes in the potential of people especially our kids Our human development services HDS help pave those early pathways to success through youth services in collaboration with community partners This year our youth enjoyed opportunities like summer camps after school programs and immersive learning to help level the playing field for our low income families AH also understands that education is the great equalizer The newly renamed James Allen Community Scholars Award JACSA formerly the Atlanta Community Scholars Award ACSA was introduced in 2003 to provide scholarships to eligible AHassisted individuals in support of their postsecondary education To date JACSA has awarded a total of 692 000 to 175 students The scholarship is distributed through our partnership with the United Negro College Fund UNCF I would like to thank Atlanta Housing for the opportunity for my son to go to camp this summer I m a healthcare worker and I didn t know how he would be attending any camp because I m also a single mom I m greatly appreciative and so is my son This is truly a blessing to my family Laria C OUR AH Commissioner James Jimmy Allen Jr 1931 2020 As a Morehouse student I have maintained a 3 5 GPA Being a JACSA Scholar and having the support of Atlanta Housing helped me to achieve this and more Geoffrey Thorpe Junior at Morehouse College 53 TH R IVE T HRI V E 54
HUMAN DEVELOPMENT SERVICES FOR YOUT H Atlanta Housing believes in the potential of people especially our kids Our human development services HDS help pave those early pathways to success through youth services in collaboration with community partners This year our youth enjoyed opportunities like summer camps after school programs and immersive learning to help level the playing field for our low income families AH also understands that education is the great equalizer The newly renamed James Allen Community Scholars Award JACSA formerly the Atlanta Community Scholars Award ACSA was introduced in 2003 to provide scholarships to eligible AHassisted individuals in support of their postsecondary education To date JACSA has awarded a total of 692 000 to 175 students The scholarship is distributed through our partnership with the United Negro College Fund UNCF I would like to thank Atlanta Housing for the opportunity for my son to go to camp this summer I m a healthcare worker and I didn t know how he would be attending any camp because I m also a single mom I m greatly appreciative and so is my son This is truly a blessing to my family Laria C OUR AH Commissioner James Jimmy Allen Jr 1931 2020 As a Morehouse student I have maintained a 3 5 GPA Being a JACSA Scholar and having the support of Atlanta Housing helped me to achieve this and more Geoffrey Thorpe Junior at Morehouse College 53 TH R IVE T HRI V E 54
OUR H UM A N DE VE LOPME NT S E RVICE S FO R S ENIORS 20 million in our senior communities with green spaces community gardens exercise rooms computer labs and other common areas Our senior population is one of our most vulnerable That s why we provide targeted services to them through Aging Well Atlanta Housing s signature health and wellness program that empowers older adults to actively age in place Leaning on partnerships to offer social engagement opportunities to enhance connections to family friends and the broader community and to promote physical and mental wellness Aging Well encourages our seniors to adopt healthy behaviors designed to better their quality of life and preserve their independence 1 517 SENIORS RECEIVED PROTECTIVE MASKS FOR COVID 19 SAFETY conquercovid19 AH invested more than FOR RE S IDE NTS Strategic partnerships help us to provide services for our residents that improve their lives Our alliance with organizations like WorkSource Atlanta Urban League Atlanta Center for Self Sufficiency and City of Refuge offered opportunities like career and entrepreneurship that helped position our families to earn more and progress toward self sufficiency Job training was available so was GED preparation resume and interview guidance and exclusive access to career fairs Also there was access to workforce development education various trainings childcare transportation and health services To help usher residence toward success case management is also key Our highlyskilled staff identified barriers and provided individualized service plans that aided families on their journeys to economic independence and brighter futures 5 S TA R TE N A NT PROGRA M AH teamed with local non profit agencies to provide financial literacy credit counseling and other supportive services through its newly launched 5 Star Tenant Program One of AH s efforts to promote financial selfsufficiency and a better quality of life for AHassisted families this program empowers Housing Choice Voucher Program HCVP participants by ensuring they are educated on responsibilities and program requirements In its first year 22 participants graduated from the program Successes included the establishment of new bank accounts credit improvements to upwards of a 700 credit score and increased financial savings 55 TH R IVE 56
OUR H UM A N DE VE LOPME NT S E RVICE S FO R S ENIORS 20 million in our senior communities with green spaces community gardens exercise rooms computer labs and other common areas Our senior population is one of our most vulnerable That s why we provide targeted services to them through Aging Well Atlanta Housing s signature health and wellness program that empowers older adults to actively age in place Leaning on partnerships to offer social engagement opportunities to enhance connections to family friends and the broader community and to promote physical and mental wellness Aging Well encourages our seniors to adopt healthy behaviors designed to better their quality of life and preserve their independence 1 517 SENIORS RECEIVED PROTECTIVE MASKS FOR COVID 19 SAFETY conquercovid19 AH invested more than FOR RE S IDE NTS Strategic partnerships help us to provide services for our residents that improve their lives Our alliance with organizations like WorkSource Atlanta Urban League Atlanta Center for Self Sufficiency and City of Refuge offered opportunities like career and entrepreneurship that helped position our families to earn more and progress toward self sufficiency Job training was available so was GED preparation resume and interview guidance and exclusive access to career fairs Also there was access to workforce development education various trainings childcare transportation and health services To help usher residence toward success case management is also key Our highlyskilled staff identified barriers and provided individualized service plans that aided families on their journeys to economic independence and brighter futures 5 S TA R TE N A NT PROGRA M AH teamed with local non profit agencies to provide financial literacy credit counseling and other supportive services through its newly launched 5 Star Tenant Program One of AH s efforts to promote financial selfsufficiency and a better quality of life for AHassisted families this program empowers Housing Choice Voucher Program HCVP participants by ensuring they are educated on responsibilities and program requirements In its first year 22 participants graduated from the program Successes included the establishment of new bank accounts credit improvements to upwards of a 700 credit score and increased financial savings 55 TH R IVE 56
OUR COMMUNITY EMPOWERMENT S ECTION 3 In January 2020 construction began on the new state of the art 166 million mixed use Herndon Square Atlanta Housing s Section 3 program engaged our development partners to open economic job and training opportunities to our Section 3 program participants as well as local minority women and Section 3 owned businesses Through the teamwork of HDS and Supplier Diversity Inclusion which partnered with Integrity 57 TH R IVE Inc and Westside Works 23 Section 3 program participants were hired many of whom also received OSHA training and further skills development while on the job As the City of Atlanta embarks on one of the most comprehensive affordable housing plans in its history AH is proud to partner with Mayor Keisha Lance Bottoms to send a clear message that Section 3 is an integral part of moving her initiative forward T HRI V E 58
OUR COMMUNITY EMPOWERMENT S ECTION 3 In January 2020 construction began on the new state of the art 166 million mixed use Herndon Square Atlanta Housing s Section 3 program engaged our development partners to open economic job and training opportunities to our Section 3 program participants as well as local minority women and Section 3 owned businesses Through the teamwork of HDS and Supplier Diversity Inclusion which partnered with Integrity 57 TH R IVE Inc and Westside Works 23 Section 3 program participants were hired many of whom also received OSHA training and further skills development while on the job As the City of Atlanta embarks on one of the most comprehensive affordable housing plans in its history AH is proud to partner with Mayor Keisha Lance Bottoms to send a clear message that Section 3 is an integral part of moving her initiative forward T HRI V E 58
STRATEGY 3B FOSTER A CULTURE OF EXCELLENCE RESPECT AND INCLUSION FOR OUR EMPLOYEES 59 TH R IVE T HRI V E 60
STRATEGY 3B FOSTER A CULTURE OF EXCELLENCE RESPECT AND INCLUSION FOR OUR EMPLOYEES 59 TH R IVE T HRI V E 60
OUR EMPLOYEE HEALTH AND W ELLNESS ENGAGEMENT The wellbeing of our employees matters and so does helping them establish a true work life balance Our Wellness Council and Engagement Team are intentional with providing opportunities for our employees to make their health a priority Let s Move our twice weekly temporarily virtual fitness classes offers free professional instruction that includes cardio aerobics and light weights Our Walk Wednesday experiences give employees a chance to be one with nature through mind balancing low impact routines like light hiking and brisk walks through some of metro Atlanta s most scenic parks and sites HUM AN R E SOU R CE S A s the threat of Covid 19 lingered Atlanta Housing was reminded time and time again that our employees are our greatest asset Through employee engagement advocacy and professional development we strived to foster a culture of accountability trust and collaboration Maintaining quality operations was one of our top priorities Our HR department led efforts to recruit retain and develop talent in order to ensure efficient staffing and initiatives such as the launch of the agency s first Employee Confidentiality Hotline gave employees a voice they deserve motivating them to protect our values and feel empowered by their own influence At AH professional development is vital Employees are encouraged to attend conferences seminars and trainings to help them cultivate or fine tune key skills Toastmasters was re activated at the agency to support employees in their pursuit to become better communicators and a subscription to Skillsoft Percipio gave employees access to interactive learning videos and the largest corporate course library in the world 61 TH R IVE To date AH employees have engaged in more than 200 hours of Let s Move exercise sessions conquercovid19 PR OF ESS ION AL D E VE LO P M ENT T HRI V E 62
OUR EMPLOYEE HEALTH AND W ELLNESS ENGAGEMENT The wellbeing of our employees matters and so does helping them establish a true work life balance Our Wellness Council and Engagement Team are intentional with providing opportunities for our employees to make their health a priority Let s Move our twice weekly temporarily virtual fitness classes offers free professional instruction that includes cardio aerobics and light weights Our Walk Wednesday experiences give employees a chance to be one with nature through mind balancing low impact routines like light hiking and brisk walks through some of metro Atlanta s most scenic parks and sites HUM AN R E SOU R CE S A s the threat of Covid 19 lingered Atlanta Housing was reminded time and time again that our employees are our greatest asset Through employee engagement advocacy and professional development we strived to foster a culture of accountability trust and collaboration Maintaining quality operations was one of our top priorities Our HR department led efforts to recruit retain and develop talent in order to ensure efficient staffing and initiatives such as the launch of the agency s first Employee Confidentiality Hotline gave employees a voice they deserve motivating them to protect our values and feel empowered by their own influence At AH professional development is vital Employees are encouraged to attend conferences seminars and trainings to help them cultivate or fine tune key skills Toastmasters was re activated at the agency to support employees in their pursuit to become better communicators and a subscription to Skillsoft Percipio gave employees access to interactive learning videos and the largest corporate course library in the world 61 TH R IVE To date AH employees have engaged in more than 200 hours of Let s Move exercise sessions conquercovid19 PR OF ESS ION AL D E VE LO P M ENT T HRI V E 62
OUR E MPLOY E E OF THE MO NTH CULTURE Each month Atlanta Housing recognizes and rewards outstanding employees nominated by their peers who demonstrated our core values including impact and innovation leadership collaboration and teamwork In 2020 11 honorees received the benefit of VIP parking for one month a financial award and a spotlight on the agency s intranet They also had the opportunity to be voted Employee of the Year Valuing those who do the work is as important as the work itself I say it all the time I have a great staff Eugene E Jones Jr 63 TH R IVE President CEO Being recognized as the 2019 Employee of the Year was such an honor I appreciated and enjoyed the monetary gift and complimentary tickets to the Mayor s Masked Ball But nothing compared to being recognized by my peers I love assisting people and I am able to accomplish great things by doing what I truly love Ovando Mortimer Information Technology 19 Employee of the Year T HRI V E 64
OUR E MPLOY E E OF THE MO NTH CULTURE Each month Atlanta Housing recognizes and rewards outstanding employees nominated by their peers who demonstrated our core values including impact and innovation leadership collaboration and teamwork In 2020 11 honorees received the benefit of VIP parking for one month a financial award and a spotlight on the agency s intranet They also had the opportunity to be voted Employee of the Year Valuing those who do the work is as important as the work itself I say it all the time I have a great staff Eugene E Jones Jr 63 TH R IVE President CEO Being recognized as the 2019 Employee of the Year was such an honor I appreciated and enjoyed the monetary gift and complimentary tickets to the Mayor s Masked Ball But nothing compared to being recognized by my peers I love assisting people and I am able to accomplish great things by doing what I truly love Ovando Mortimer Information Technology 19 Employee of the Year T HRI V E 64
25 751 TOTAL HOUSEHOLDS SERVED 244 AT RISK OR FAMILIES EXPERIENCING HOMELESSNESS SERVED NUMBERS 560 NEW HCVP LANDLORDS 10 042 WORKING FAMILIES INVESTED IN NEW REAL ESTATE DEVELOPMENT 2 804 EMERGENCY FOOD DELIVERIES TO SENIORS TH R IVE 250 VETERANS SERVED 118 FAMILIES GRADUATED FROM AH SUBSIDY PROGRAM 1M INVESTED IN EDUCATION AND INITIATIVES 30 8 M 65 AT A GLANCE 1 607 RESIDENTS RECEIVED LIFE SKILLS TRAINING 419 CHILDREN SUPPORTED THROUGH AFTER SCHOOL AND OR SUMMER CAMP PROGRAMS T HRI V E 66
25 751 TOTAL HOUSEHOLDS SERVED 244 AT RISK OR FAMILIES EXPERIENCING HOMELESSNESS SERVED NUMBERS 560 NEW HCVP LANDLORDS 10 042 WORKING FAMILIES INVESTED IN NEW REAL ESTATE DEVELOPMENT 2 804 EMERGENCY FOOD DELIVERIES TO SENIORS TH R IVE 250 VETERANS SERVED 118 FAMILIES GRADUATED FROM AH SUBSIDY PROGRAM 1M INVESTED IN EDUCATION AND INITIATIVES 30 8 M 65 AT A GLANCE 1 607 RESIDENTS RECEIVED LIFE SKILLS TRAINING 419 CHILDREN SUPPORTED THROUGH AFTER SCHOOL AND OR SUMMER CAMP PROGRAMS T HRI V E 66
OUR PROMISE Atlanta Housing isn t just a public housing authority We are a family helping families The work we do is built on compassion and respect for mankind and fueled by the clear understanding that quality affordable housing is a human right not a privilege As we seek prosperity for all we will remain deliberate in our practice to honor our history to provide affordable housing and to create pathways to independence That s our vision That s our mission That s our promise 67 TH R IVE T HRI V E 68
OUR PROMISE Atlanta Housing isn t just a public housing authority We are a family helping families The work we do is built on compassion and respect for mankind and fueled by the clear understanding that quality affordable housing is a human right not a privilege As we seek prosperity for all we will remain deliberate in our practice to honor our history to provide affordable housing and to create pathways to independence That s our vision That s our mission That s our promise 67 TH R IVE T HRI V E 68
/
0
Audio Not Supported
Video Not Supported
Search
more_vert
EOY - report 2020
Atlanta Housing
About
Business Card
Open Collection
Buy
Share
Search
Install
Notification
Notification
Loading...
Plaintext
Terms Of Service
Privacy
