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Develop the Heart of a SMART
table ofCONTENTSCONTENTSClick directly on the sectionyou'd like to read, or tabthrough the booklet page bypage! To return to this Table ofContents, click on the in thecorner of each page.How to Use This ResourceSMART Program OverviewSMART SuccessSMART SuccessoriesKnowledgeAttitudeOrganizationCommunicationTime ManagementGoal SettingProactivityEngagementManaging ExpectationsMeeting ExpectationsSMART Program Contacts
As you navigate through this resource guide, we ask that you download theWord document below, and fill it out. When you have completed it, pleasesend it to your leader who will review it with you!how to use thisRESOURCERESOURCESMART RESOURCE SHEET
The goal of the SMART program is to establish a role-based training program thataligns with Revenue Cycle Orientation to effectively onboard new hires, as well asprovide mentoring, continued education, and performance improvement guidance byexperienced associates within each revenue cycle department of Ensemble.TEDI SMART SITETEDI SMART SITEPROGRAM OVERVIEWPROGRAM OVERVIEWBEING A MENTOR + ROLE MODELBEING A MENTOR + ROLE MODELClick the buttons below to access the SMART site on TEDI andinformation about being a role model!
SMARTSMARTsuccessWhat it TakesAcademy of AchievementSuccess doesn’t look the same for any oneperson, and the definition may change overtime. Self-reflection is a critical componentin determining your success!Here are some websites that you may findhelpful in developing your idea of success.
SUCCESSORIESSUCCESSORIESKNOWLEDGEATTITUDECOMMUNICATIONAs a new SMART, there are certain skills that we’d like you todevelop. We call them “Successories”- the accessories you’llneed to be successful!ORGANIZATIONTIME MANAGEMENTGOAL SETTINGPROACTIVITYENGAGEMENT
KNOWLEDGEKNOWLEDGEIt’s important to build your base of knowledge, and there are many ways to do so! Cross-training in other areas and rolesRevenue Cycle courses: HBIHFMANAHAMMGMAEnsemble courses in WorkdayPayor WebinarsRevenue Cycle Training ToolboxClick the links to learn more!
ATTITUDEATTITUDESELF ESTEEM BOOSTSELF ESTEEM BOOSTHaving a great attitude is paramount to being successful inyour role as a SMART. You are a role model for your team!Find ways to boost your mood daily. daily check-in Where can you have the mostimpact today?Click the buttons below for additional resources! INKY JOHNSON VIDEOINKY JOHNSON VIDEOLIVEWELLLIVEWELLSHARECARESHARECAREWhat is your mood today? What iscontributing to your mood?What are you grateful for today?What are some personal wins?Team wins?
COMMUNICATIONCOMMUNICATIONWRITTEN COMMUNICATIONVERBAL COMMUNICATIONIt’s vital as you grow in your role as a SMART you cancommunicate well with your team, your leaders, and anyoneyou are assisting! There are several ways of communicatingthat you’ll want to develop and fine-tune. Communications including emails, Tip Sheetcreation, and writing an SOP. You’ll need toprofessionally and concisely share informationand processes while utilizing the correctterminology.Communication with associates that you aretraining or facilitating to. This means that notonly can you relay the necessary information tothe individual or group, but that you canencourage discussion and answer questions inthe moment. Video: Communication: A Fundamental Element for SuccesseLearning Course: How to Write Professional Business EmailsReference: Email Do’s + Don’ts Click the links below for additional resources!
ORGANIZATIONORGANIZATION MANAGEMENTMANAGEMENTOrganization will help you in your role as a SMARTand set you up for success in your career. It’simportant to realize that being organized is notalways about decluttering or minimizinginformation. It’s about how you manage thatinformation and manage your time.time ++When you can effectively manage your time, youare better able to reach your goals and feel lessstressed. The ability to focus on necessary tasksis essential to managing your time. This is alsoimportant to remember when you are balancingthe demands of your SMART role with jobresponsibilities.ask yourselfask yourselfCan you find what you need when you need it?Can you find it with ease?Click the links below for additional resources! Work-Life Harmony Workshop Session 3Work-Life Harmony Workshop Session 4Work-Life Harmony Workshop Session 5Work-Life Harmony Workshop Session 6The Eisenhower Matrix is a useful tool for learning effectivetime management skills. By putting all of your tasks into one offour quadrants, you can decide where to focus your efforts first. Click the links below to learn more about the Eisenhower Matrix! Video: The Eisenhower MatrixResource: Eisenhower Matrix Template
GOALGOALWhen we begin to see results it can usually be traced back to focusing on reachinggoals we’ve set, which is why setting goals is a skill that is useful to learn. What are SMART goals?Click the link below to learn more!settingSSMMAARRTTSPECIFIC MEASURABLE ACHIEVABLE RELEVANT TIME BOUNDMake your goalspecific andnarrow for moreeffective planning.Make sure yourgoal and progressare measurable.Make sure youcan reasonablyaccomplish yourgoal within acertain timeframe. Your goal shouldalign with yourvalues and long-term objectives.Set a realistic butambitious enddate to clarifytask prioritizationand increasemotivation. eLearning: Goal Setting
PROACTIVITYPROACTIVITYMake yourself familiar with what resources areavailable to New Hires before they partner with you!NEW HIRE ONBOARDING TOOLBOXTAKING A PROACTIVE APPROACH VIDEOWatch this video to understand how Proactivity will benefityou far more than Reactivity!Thinking proactively in our context isbigger than looking down the table andanticipating that the guy who ordered friesis eventually going to need the ketchup.It's about looking at the scope of what's infront of you and knowing when to ask forhelp. It's also about trusting your gut andfiguring things out for yourself. It'sknowing when it's time to escalate beforethere’s a crisis, and to whom. It's aboutkeeping your leaders informed on theprogress of your work."I believe that everyone chooses howto approach life. If you're proactive, youfocus on preparing. If you're reactive,you end up focusing on repairing."-John Maxwell
ENGAGEMENTENGAGEMENTTo encourage engagement in your audience, it’simportant to understand how people connect totheir roles and what motivates them to learn thebasics and to crave growth. Generally speaking,adults need a problem to solve, a question toanswer, or a connection to something they alreadyknow. They’ve got to know the “whys” behind whatyou’re asking them to do—AND they need a safeplace to test their learning. Put all that together,and engagement is bigger than an icebreaker. It'sabout including your learner as a fellow teacherand sharing the responsibility for their learning.JOB, CAREER, OR CALLING?JOB, CAREER, OR CALLING?CLIMBER, HIKER, OR RUNNER?CLIMBER, HIKER, OR RUNNER? Click the buttons below to find out what motivates your team,and how they view their role!
MANAGINGMANAGINGexpectationsExpectationsMandatory, agreed-uponcriteria for how we behave orperform.AssumptionsA thing that is accepted astrue or as certain to happen,without proof.Click the link below to learn more!Video: Managing ExpectationsExpectations must be communicated within your team. Wecannot assume that people already understand the expectation ifwe have not explained it to them. When expectations are notshared, it leaves room for assumptions to be made. Always askfor the expectations from your leader when given an assignment,and also share those expectations with your team!
MEETINGMEETINGexpectationsIt's important to remember that you have a significant impact on thepeople you work with. While it's not solely your responsibility to hold yourteam to a certain standard, your example can be far-reaching. Sometimesteam members may not meet expectations, and it can be helpful tounderstand the reasons behind this so that you can work with your leadersto mitigate these issues.Okay, team! I’ll see youtomorrow at 8 am for ourZoom meeting!Those pre-reads arejust a suggestion. I canread the materialsduring the meeting.I hate gettingdressed that earlyso I will just stayoff camera.My HIIT class ends at8:05, so I will be just alittle late. No onecares!Leader’s Assumptions“Everyone will be thereon the dot at 8 am withcameras on ready todive into ourdiscussion. I can’twait!”Click the link below to learn more!Video: Meeting Expectations
SMARTSMARTcontactsSHERRY ALSTON-FELTSON GAIL UNDERWOODMICHAEL MARTINOperational Development Sr. DirectorOperational Program DevelopmentManagerSMART TrainerSMARTProgram@EnsembleHP.comWe are your resource for all things SMART related! Ifyou have questions, ideas, or are in need of resources,please let us know.SMART TrainerNATALEE HALL