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BILLINGDEPARTMENT

This dedicated group handles both AutoDraft (bank drafts that occur Mondaythrough Friday) and AutoPay (recurring credit card payments that occur 365days a year). They also test and monitor all Electric and Gas rates, as well asany changes to billing factors to maintain compliance with Electric or Gas tariffs. They monitor taxes imposed by the State Comptroller of Texas and changes to Municipal Ordinances. The team monitors ElectricAMI meters to ensure we have accurate daily reads for billing.The Billing Department works closely with many other departments at CoServ... including Customer Care, the Communications Team, Treasury, and Accounting. One unique aspect of their role is their partnership with CoServ’s Business Development Team to provide specialized Contract Rate Agreements for 29 Key Accounts.They enjoy their role supporting both their co-workers as well as CoServ’s Members/Customers and strive to makesure everyone’s needs are met.366,085BILLSOCTOBER23 BILLCYCLES368,299PAYMENTSSERVICE & EXCELLENCEObviously, the Billing Department generates accurate monthly billingstatements for CoServ’s Members/Customers... but they do so much more thanthat! They also process payments, oversee utility taxation, penalize delinquentaccounts, research unclaimed property, name changes, and submit CapitalCredit requests/reissues.Under the leadership of Director of Utility Accounting, Scott Grass, they are thelast line of defense to ensure all accounts are accurate - reflecting the correctrate, with valid kWh or CCF usage.OUR TEAM IS GOVERNED BY OUR CORE VALUES... ESPECIALLYHOW MAY WE HELP YOU?**kWh stands for kilowatt hour (electric) *CCF stands for 100 cubic feet (gas)*

BILLINGMEET THEJEANNIE EDWARDS CHARLENE FUDGEANGIE SHEROWSHELLIE HORNBECKMAKESHA BAILEYSANDRA RIOSBilling Analyst SupervisorBilling Analyst 3Billing Analyst 1 Billing Analyst 1Billing Analyst 2Billing Analyst 3DEPARTMENT

Utility Revenue Specialist SupervisorAMI Billing AnalystUtility Revenue Specialist 3Payment ProcessingAnalyst 2Payment ProcessingAnalyst 211EMPLOYEES132YEARS OF SERVICEGRACE GUNNOENOAH DENDYJESSI UNDERWOODJOANNE CORKUMSTACY BATES

SYSTEMPLANNING

CoServ’s Planning Engineers look atprevious year’s data/trends and noticethings like where the system was peakingor where we had really dense loads. Thenthey'll take a look at where we're expectingthe load to grow and stress our system inthe future. Based on these predictions, theydetermine what we need to do to improve our system to meet that expected new growth. “Do we need another substation?” or “Do we need to just upgrade the existing facilities in the area?” These are thequestions an Engineer asks themselves as they work to build with a 5-yearimprovement plan. After carefully evaluating all of the possible alternatives, theyidentify the most cost-effective solutions. The project details and cost estimates areused to prepare the Construction Work Plan (CWP) and capital budget.Our Engineers then pass along their plans and estimates to our Project Managers onour Major Projects Team. This group takes the plans and prepares a design that showsexactly how we’ll get from Point A to Point B. Specifically, they look at things like thetopology of the land and any other utilities in the path of the project to determine theunique needs of the project. They ask themselves, “Will we have to acquire aneasement here?” “Will we have to cross a ditch there?” and “Will we have to dip undera transmission line there?” They get much more granular as they work out the designand determine our plan of action. From there, the project gets entered into our Workflow Management System(MAXIMO). Once it's entered into MAXIMO, the project materials get ordered and itgets kicked off to the guys in Operations. THE LIFE OF A PROJECTFirst and foremost, what Ithink the group hangs itshat on is delivering thatConstruction Work Plan(CWP) because thatcaptures everything. D I R E C T O R O F E N G I N E E R I N GD A N R U E G G E RBoth the Planning Engineers and the MajorProjects Team will support Operations if theyhave questions or run into problems as theywork through the project. As they’re working through a project, they try tocapture the budget and see if they can balanceit to stay within their original estimate. Once the project is complete, it getsincorporated back into the GeographicInformation System (GIS).The project is finally finished, and our teammoves on to another!

&Plan yourWORKWORKyour plan.D I R E C T O R O F E N G I N E E R I N GD A N R U E G G E R

WHAT WE’RE WORKING ON...CONSTRUCTION PROJECTSPROJECTS ON HOLD 184FUTURE PROJECTSPROJECTS IN DESIGN637Construction Work Plan (CWP) CoordinationBudget Forecasting AccuracyInterconnection &Motor Start StudiesSpecial Equipment RecommendationsTechnical AnalysisForecastingPlanned CWP Improvements ProjectsLarge RelocationsTxDoT ReimbursementsSYSTEM PLANNINGMAJOR PROJECTSTHE COLLECTIVE STRENGTH OF OUR TEAM IS THEDIVERSITY OF SKILLS, KNOWLEDGE, ANDPERSPECTIVES THAT EACH TEAM MEMBERCONTRIBUTES TO THE GROUP.

Shima Mohammadi, Amine Chenaf,Brandon Costello, Bryan PeltierDan Ruegger, Director of EngineeringBritt Howard, Sam Neale, Maria Ramirez, Arthur SeldersJosh Blackburn, Project Manager Supervisor

COMMUNICATIONS

“We’re such a creative group, and when you get us alltogether on an idea – it feels like magic happens!” saysDirector, Caitlin Creed. The team is full of individualswho give 100% of their talents and strengths each day.Everyone goes above and beyond to make sure thateach request they get is completed to the best of theirability and on time... and they do so with a smile!SERVICECORE VALUE:PHOTOGRAPHED 182 EVENTSIn 2023, our Communications Team...WROTE 250+ ARTICLESFULFILLED 286 DESIGN REQUESTSAUTHORED 354 SOCIAL MEDIA POSTSThe Communications Team helps tell CoServ's story and keep ourMembers and Customers updated through various platforms,such as CoServ.com, Texas Co-Op Power, social media, andadvertisements. These channels all require skills in graphicdesign, writing, photography, videography, and animation. coserv.comsent 2.8 millionmarketingemailstook over 70Kphotographslaunched a new websiteThe Communications Team is here to help with your business needs...everything from document proofing to business cards, PowerPointPresentation creation, forms, wordsmithing... They’re here to help!

MEET THE TEAM...pictured left to rightKen Oltmann - Senior Multimedia Communications SpecialistCaitlin Creed - Director of Marketing & CommunicationsAngela Rickman - Communications CoordinatorAmber McGeever - Marketing SpecialistPhyllis Thomas - Senior Graphic DesignerBrian Elledge - Senior Multimedia Communications SpecialistMelanie Bilicki - Senior Web DesignerNicholas Sakelaris - Communications Specialist

S FETYJOB TR INING& !!

SAFETYCORE VALUES: “We strive to serveour customers[Employees] thebest that we caneach day. In ourindustry, we’rethere to helpothers in their truetime of need."Ben DeRemerOur Safety Team has followed up on 485 SOSPESreports since the program’s implementation.SOSPES gives Employees an opportunity to reportClose Calls (workplace accidents/near misses) 485in order for the Safety Team to better assess workplace safety.CoServ invests in our people. Through our unique EmployeeDevelopment Program (EDP), we train our Electric & GasEmployees to meet the highest standards in their field. Our SafetyTeam is at the heart of this training, providing online and hands-on opportunities for Employees to hone their skills. Currently, wehave 68 Employees in our EDP program. 45 ELECTRIC(5.5 YEAR PROGRAM)23 GAS(5 YEAR PROGRAM)The Safety Department plays a crucial role inensuring the safe operation of CoServ. They makecertain Employees follow safety protocols, useappropriate protective gear, and receive trainingto prevent accidents and injuries while working inthe field and in the office. Safety is paramount inthe energy industry, and the Safety Department’sefforts are invaluable to the reliable service and the well-being of both Employees and Members/Customers.SERVICEand

MEET THETEAM...CAMERON ALEXBEN

METERREADING

CoServ’s Meter Reading Department strives toaccurately read every customer's meter eachmonth while making as little impact to thecustomer as possible.We still read electric meters each month. There are approximately 74 AMI-Denial meters on our electric system.ALL IN A DAY’S WORK...99.9% EFFICIENCYDID YOU KNOW?Each Meter Reader reads an average of 475 meters per day. IN 2023CORE VALUE: EXCELLENCE

MEET THE TEAM...James Phillips - Gas Meter Reading ManagerDarrell Westbrook - Gas Meter Reader SrJason Snead - Gas Meter Reader SrGeorge Miller - Gas Meter Reader LeadDarrell JasonJames George

FLEETMANAGEMENT

Five years ago, a team of three CoServ Employeestook on a new challenge... and the Fleet ServicesDepartment was started from scratch. Their initialtask was to evaluate the Fleet as a unit. Once theevaluation process was completed, they began todevelop an extensive Preventative Maintenace (PM)program. Over time, they created andimplemented a service request process, vehiclerequest, vehicle specifications, and upfitting*. As they focused on standardization of the Fleetbased on the job function the asset would be usedfor, they took a hard look at vehicle specifications. As part of the evaluation process, they narroweddown their vendor list, negotiated new pricing forparts, tires, services, and new assets. Through this process, they brought an aging Fleet toabove-industry standards with the support andinvestment of CoServ’s Executive Leadership Team. FLEET MANAGEMENTIS TAKING CARE OF BUSINESSLearn how this team of six keeps CoServ’s450+ assets on the road. * the customization of a vehicle to meet the specific needs of the userFLEET MANAGEMENT IS COSERV TO THE CORE

Preventative MaintenaceRepairRetire Old AssetsAcquire New AssetsUpfittingSpecification DevelopmentFuel ManagementRecords ManagementBudget Management/DevelopmentJUST A GLIMPSE... recently began workingTHE TEAMout of a dedicated, new Fleet Services buildingat the Krum location. This new Facility willallow them to bring more of the PreventativeMaintenace services in-house, making CoServless reliant on third-party vendors. This willreduce CoServ’s Fleet expenses, allow flexibilityto their customers (CoServ Employees), andincrease the quality and efficiency of their Fleetservices. In the future, Fleet Management will adddedicated facilities at our CoServ Headquartersin Corinth and also in Pilot Point. With thesefuture additions, CoServ’s Fleet ManagementTeam will continue their forward momentumin providing excellent service.

FLEETMANAGEMENTTim MeyerManagerAubrey FortenberryFleet CoordinatorDonnie MorganFleet Shop CoordinatorJake CaswellFleet Service TechnicianTyler GarrettFleet Service TechnicianMichael HartinFleet Coordinator