Return to flip book view

Message CREWHANDBOOKVALUES * PROCEDURES * DUTIESTHEYACHTVACATIONCOMPANY

Much like the first day of starting any job, there are likelyquestions, concerns, and probably a few insecurities about whatto expect. However, our Crew Handbook is here to help ease anyof these worries and also set out a guideline of expectations foryou.We promise that after your first charter, the logistics of ourprocedures will easily fall into place.The charter industry functions slightly differently than otherworkplaces. There are multiple dimensions of the company andyour specific area – the crew – is quite unique. We highlyencourage you to be self- organized, self-disciplined, andproactive in your position. Take pride in the upkeep of your boatand the type of professional/fun/energetic charters you run. Welcome to The YVC Family!

Team Values .....…………...………….……...........................................................… 4 Charter BookingsBoat Schedule ............................................................................................ 5How to Prepare for Your Charter ............................................................7Reserving Marina Slips for Charter ......................................................... 8Interior/Exterior Cleaning Procedures ................................................. 9-10Car/Provisioning/Budget ................................................................... 11-12Contact Guests ................................................................................. 13-17Sample Email After Phone Call ......................................................... 14-17Guest Arrival ..................................................................................... 18-19Trash/Laundry ........................................................................................ 20Expectations of Brokers ......................................................................... 21Boat Accounting: BENTO ....................................................................... 21Uniforms ................................................................................................. 23Alcohol on Charter for Crew .......................................................................... 24 Trip Enhancements ..................................................................................25-26Duties & Responsibilities While Off Charter ..................................... 27-29Boat Maintenence .................................................................................... 31-34TABLE OFContents

To have a better workenvironment for you & yourpeers – a positive mindsetmakes ALL of the difference.You don't let problems just arise.You're constantly inspecting yourboat & anticipating any possibleissues on and off charter.Honesty is truly OUR best policy.We have an open door forcommunication about any topic.You are the ULTIMATE MacGyveron charter. Help diagnoseproblems by being knowledgeableabout your boat.With your boat & guests, if you seesomething say something. Beingproactive instead of reactive isVITAL. You take time to help your peers.Introduce yourself to new crew andplay as a team in the field.You have been personally selected to join our team because webelieve you share the same core values as we do. We particularly valuethe following behaviors and skills in our crew: HonestyProactiveOptimisticSupportive CommunicativeCritical ThinkingTeamValues

You have been personally selected to join our team because webelieve you share the same core values as we do. We particularly valuethe following behaviors and skills in our crew: To have a better workenvironment for you & yourpeers – a positive mindsetmakes ALL of the difference.You don't let problems just arise.You're constantly inspecting yourboat & anticipating any possibleissues on and off charter.Honesty is truly OUR best policy.We have an open door forcommunication about any topic.You are the ULTIMATE MacGyveron charter. Help diagnoseproblems by being knowledgeableabout your boat.With your boat & guests, if you seesomething say something. Beingproactive instead of reactive isVITAL. You take time to help your peers.Introduce yourself to new crew andplay as a team in the field.HonestyProactiveOptimisticSupportive CommunicativeCritical ThinkingTeamValues

FIND YOUR CHARTER SCHEDULE ONLINE:www.viewyacht.com/boatnameExample: www.viewyacht.com/HazelDellaIf you have any questions regarding your charter, please email Kylie or Chris. Your charter preference sheet will be uploaded to your boat's Google Folder byeither one of our internal booking manager. You should receive this no later than two weeks before your charter date. If you do not have this within the required time frame, please contact the broker that booked the charter; they’ll reach out to their client.Details of your charters are provided to you through Central Yacht Agent (CYA).You're notified via email when a hold is placed, if the hold drops off, or if itbecomes a confirmed booking.CharterBookings

FIND YOUR CHARTER SCHEDULE ONLINE:www.viewyacht.com/boatnameExample: www.viewyacht.com/HazelDellaIf you have any questions regarding your charter, please email Kylieor Chris. Your charter preference sheet will be uploaded to your boat's GoogleFolder by either one of our internal booking manager. You shouldreceive this no later than two weeks before your charter date. If you donot have this within the required time frame, please contact the brokerthat booked the charter; they’ll reach out to their client.Details of your charters are provided to you through Central YachtAgent (CYA). You're notified via email when a hold is placed, if the holddrops off, or if it becomes a confirmed booking.CharterBookings

NOW WHAT?YOU RECEIVEDYOUR FIRSTBOOKING

The Gist on How to Prepare forCharter: Follow-up Email to Charter Guests/Broker (after your call)Fuel upDock Boat at Marinaunless prior authorization is given my management.ProvisionInterior/Exterior CleanVerify Your Boat is Charter ReadyPrepare Lunch and Welcome DrinksWelcome Your GuestsAnd Have Fun!Reserve Dock Slip at the MarinaSchedule Interior CleanersBook Your Car Rental for ProvisioningReview Your Preference Sheet (this will happen about 2 weeksbefore charter)Contact Your Charter GuestsOrganize a preference call to discuss specifics - try to get all guests onthe phone call. You will find that often, you will only get half theinformation you need from the preference sheet! (2 weeks before charter) - 24 hours only for pre-charter preparation - exterior clean outsourced only if 24hr turn. via emailThe finer details of preparations continues on the next pages....

Follow-up Email to Charter Guests/Broker (after your call)Fuel upContact Your Charter GuestsOrganize a preference call to discuss specifics - try to get all guests onthe phone call. You will find that often, you will only get half theinformation you need from the preference sheet!The finer details of preparations continues on the next pages.... The Gist on How to Prepare forCharter: Dock Boat at Marinaunless prior authorization is given my management.ProvisionInterior/Exterior CleanVerify Your Boat is Charter ReadyPrepare Lunch and Welcome DrinksWelcome Your GuestsAnd Have Fun!Reserve Dock Slip at the MarinaSchedule Interior CleanersBook Your Car Rental for ProvisioningReview Your Preference Sheet (this will happen about 2 weeksbefore charter) (2 weeks before charter) - 24 hours only for pre-charter preparation - exterior clean outsourced only if 24hr turn. via email

During the preference call - verifyRemember, if a charter cancels, you need to immediatelycall the marina to cancel the slip. The boat will be charged alate cancellation fee if you don’t call within 48 hours of thereservation. with your guests their pickup location, time, AND the date when you contact them. ← this is important. Sometimes guests and/or brokers get confused about the pickup/drop off location.And it's better to over-communicate than to cause any confusion withguests!Email or call the local marina to schedule your boat slip – you will come to the marina the day before charter for your preparations (provisions, interior clean, exterior clean, laundry, fuel up, maintenance, etc.)Reserve your space for the day before the charter and a late check out on the charter pick-up day. Most marinas will expect you to leave dock by 12pm, so depending on guest arrival, prepare in advance for late check-out. Drop-off day is a 2-hour touch-and-go and does not need a reservation.Please plan in advance for these dock slipsReserve Dock Slip at Marina

Reserve Dock Slip at MarinaDuring the preference call - verify with your guests their pickup location, arrival time,AND the charter dates when you contact them. <--- THIS IS IMPORTANT!Sometimes guests and/or brokers get confused about the pick-up/drop-off locationand it’s better to OVER communicate than to cause any confusion with the guests!Email or call the local marina to schedule your boat slip - you will cometo the marina the day before charter for your preparations (provisions,interior clean, exterior clean, laundry, fuel up, maintenance, etc.).Reserve your space for the day before the charter starts and a latecheck out on the charter pick-up day. Most marinas will expect you toleave dock by 12 PM, so depending on guest arrival, prepare in advancefor late check-out.Drop-off day is a 2-hour touch-and-go and does not require areservation.Please plan in advance for these dock slips, busy times of year(Christmas/New Year/Spring Break), the marina’s will fill up.Remember, if a charter cancels, you need to immediately call the marina tocancel the slip. The boat will be charged a late cancellation fee if you don’tcall within 48 hours of the reservation.

Book Interior/Exterior CleanersInterior/Exterior cleaning should be scheduled for the day before yourcharter. They book out quickly so confirm each month for when you needthem. It's your responsibility to monitor the quality of work – if you seesomething that needs to be cleaned, politely bring it to their attention.Our cleaners do such an excellent job getting our boats charter ready forour guests, and they should NOT be cleaning accessories left about byother guests or you and your crew member. Make sure the boat is in apresentable state before interior cleaners arrive.Boat prep before your interior cleaning:A/C must be running and verify you have a full tank of waterRemove all the trash on your boatWash laundry and place clean linen & towels on bedsNo dirty dishes in the sinkFlush the toilets (literally – flush and remove any waste; thetoilets should have no human byproduct left for them to clean. It’sfunny to say this, but it’s happened too many times =))Cabins/galley/hallway must be clear and organized by the timethey get to these areas to allow them to clean efficiently – notools, boxes, grocery bags, or linen should be cluttering the areaSTANDARD RATES – you should pay no more than the following: 3-4 cabins – $2505 cabins – $300 – ONLY use Jasmine (USVI/BVI) for 5 cabin boats.

Interior/Exterior cleaning should be scheduled for the day before your charter.They book out quickly so confirm each month for when you need them. It's your responsibility to monitor the quality of work – if you seesomething that needs to be cleaned, politely bring it to their attention.Our cleaners do such an excellent job getting our boats charter ready forour guests, and they should NOT be cleaning accessories left about byother guests or you and your crew member. Make sure the boat is in apresentable state before interior cleaners arrive.Boat prep before your interior cleaning:A/C must be running and verify you have a full tank of waterRemove all the trash on your boatWash laundry and place clean linen & towels on bedsNo dirty dishes in the sinkFlush the toilets (literally – flush and remove any waste; thetoilets should have no human byproduct left for them to clean. It’sfunny to say this, but it’s happened too many times =))Cabins/galley/hallway must be clear and organized by the timethey get to these areas to allow them to clean efficiently – notools, boxes, grocery bags, or linen should be cluttering the areaSTANDARD RATES – you should pay no more than the following: 3-4 cabins – $2505 cabins – $300 – ONLY use Jasmine (USVI/BVI) for 5 cabin boatsBook Interior/Exterior Cleaners

APPROVED INTERIOR CLEANER NUMBERS :Jasmine – +1-340-513-7393Charlotte – +1-601-826-6602Cleaning products required on your boat at all times:Paper towelsDisinfectant for bathroomsMulti-Purpose Cleaner – **should not have bleach** bleach will damage the floor/wall finishes - must make sure cleaners do not use.Magic erasersFabuloso Vinegar water (mix vinegar-water solution in a spray bottle: 1/3 vinegar to 2/3 water)Cleaning equipment:Small handheld broom – sweeping often pushes dirt into floorboardsso advise to use vacuum mostlySmall vacuum Swiffer and pads – Swiffer should be able to be dismantled so youcan store it properlyExterior cleaning: Our policy requires the Captain to clean the exteriorof their boat & dinghy. This allows for the discovery of potential problemareas & reduces the misuse of harsh chemicals on deck. The onlyexception is during a 24-hr turn, you're able to hire a cleaner.You must go behind the cleaners before you pay them, ensuring they'vescrubbed and cleaned behind the cushions and other tricky spots thattend to hide dirt.APPROVED EXTERIOR CLEANER NUMBERS:Scotty – +1–340–643–3676 Terrence – +1–340-513-8918 – $3/foot USVI/BVI

APPROVED INTERIOR CLEANER NUMBERS :Jasmine – +1-340-513-7393Charlotte – +1-601-826-6602Cleaning products required on your boat at all times:Paper towelsDisinfectant for bathroomsMulti-Purpose Cleaner – **should not have bleach** bleach will damage the floor/wall finishes - must make sure cleaners do not use.Magic erasersFabuloso Vinegar water (mix vinegar-water solution in a spray bottle: 1/3 vinegar to 2/3 water)Cleaning equipment:Small handheld broom – sweeping often pushes dirt into floorboardsso advise to use vacuum mostlySmall vacuum Swiffer and pads – Swiffer should be able to be dismantled so youcan store it properlyExterior cleaning: Our policy requires the Captain to clean the exteriorof their boat & dinghy. This allows for the discovery of potential problemareas & reduces the misuse of harsh chemicals on deck. The onlyexception is during a 24-hr turn, you're able to hire a cleaner.You must go behind the cleaners before you pay them, ensuring they'vescrubbed and cleaned behind the cushions and other tricky spots thattend to hide dirt.APPROVED EXTERIOR CLEANER NUMBERS:Scotty – +1–340–643–3676 Terrence – +1–340-513-8918 – $3/foot USVI/BVI

Car Rental – Budget – ProvisioningBook your car rental for your provisioning day immediately upon receiving aconfirmed booking. Island life has very limited resources and the cars bookout fast.If you can not find a car – then your easiest option is to find a taxi thatwill charge you for the day for about $100.Your boat is a mini-business and is imperative that it is run like one. Allcharters must be run within budget. You can track your budget onyour Bento App.Provisioning AND alcohol budget = $50/guest/dayAlcohol should be approximately 25% of your budgetYou will need petty cash for charter costs such as ice, mooring balls, cleaners, etc. Reconcile receipts within 48 hours of the charter end and send Sarah AND Cathy an expense report on cash used.You will also turn in your cash receipts to the office to balanceyour petty cash, so bring the remaining petty cash to the officeafter your charter to verify.We can go over this process together when the time comes. It'sa very important process, so please be cognizant of keepingyour expense receipts on charter and offAll expenses MUST have a receipt.No boat inventory purchases without approval from Sarah/Cathy Tipping should be discretionary and reasonable. Cleaners do not get tipped as they are private (not on salary). Dock guys are allocated $5 each

Car Rental – Budget – ProvisioningBook your car rental for your provisioning day immediately upon receiving aconfirmed booking. Island life has very limited resources and the cars bookout fast.If you can not find a car – then your easiest option is to find a taxi thatwill charge you for the day for about $100.Your boat is a mini-business and is imperative that it is run like one. Allcharters must be run within budget. You can track your budget onyour Bento App.Provisioning AND alcohol budget = $50/guest/dayAlcohol should be approximately 25% of your budgetYou will need petty cash for charter costs such as ice, mooring balls, cleaners, etc. Reconcile receipts within 48 hours of the charter end and send Sarah AND Cathy an expense report on cash used.You will also turn in your cash receipts to the office to balanceyour petty cash, so bring the remaining petty cash to the officeafter your charter to verify.We can go over this process together when the time comes. It'sa very important process, so please be cognizant of keepingyour expense receipts on charter and offAll expenses MUST have a receipt.No boat inventory purchases without approval from Sarah/Cathy Tipping should be discretionary and reasonable. Cleaners do not get tipped as they are private (not on salary). Dock guys are allocated $5 each

Full-board Charter – 3 meals a day + appetizers, and desserts. Havesnacks like chips, cookies, and nuts readily and easily available to theguests at all times.Half-board Charter – all breakfasts, 4 lunches, 3 dinners, and snacksProvisioning Locations Before Charter:St. Thomas:Cost U Less (online ordering available)The Market (online ordering available)Fruit BowlMoe’sPuebloPriceMartWe Are WineVi Wine WholesaleBloomin’ Things (flowers)Find morelocations forsurroundingislands on ourItinerary GuidePolitely let the guest know that the boat is provisioned according to theirpreference sheets at the beginning of the charter. Some adjustmentsand additions might be possible but once away from the dock, additionalsupplies of specific items may be difficult and time-consuming to find.Snacks are provided in designated areas, please tell guests to helpthemselves. The main food items, especially the refrigerated items, are purchasedfor specific meals – please obtain permission from the chef before goinginto the refrigerator for stocked items.

Full-board Charter – 3 meals a day + appetizers, and desserts. Havesnacks like chips, cookies, and nuts readily and easily available to theguests at all times.Half-board Charter – all breakfasts, 4 lunches, 3 dinners, and snacksProvisioning Locations Before Charter:St. Thomas:Cost U Less (online ordering available)The Market (online ordering available)Fruit BowlMoe’sPuebloPriceMartWe Are WineVi Wine WholesaleBloomin’ Things (flowers)Find morelocations forsurroundingislands on ourItinerary GuidePolitely let the guest know that the boat is provisioned according to theirpreference sheets at the beginning of the charter. Some adjustmentsand additions might be possible but once away from the dock, additionalsupplies of specific items may be difficult and time-consuming to find.Snacks are provided in designated areas, please tell guests to helpthemselves. The main food items, especially the refrigerated items, are purchasedfor specific meals – please obtain permission from the chef before goinginto the refrigerator for stocked items.

Contact Guests – 2 Weeks BeforeCharterBelieve it or not – most first-time guests and even some returning gueststhat haven’t met their crew yet are nervous before they head out on the“high seas” ;-). They don’t know what to expect and fear of the unknowncan really cramp their mood.So it's imperative to ease their worry by contacting them 2 weeks beforetheir charter. Simply send them an email to find when the best time tohave a phone call to discuss their trip.When you call them:Review: their preference sheet before your call and ask them anyquestions or concerns you may have for their trip. Don’t forget tocheck the comments section. Explain: to them what they will expect, what islands they will visit,and what to pack, etc, their mood instantly relaxes. They will also beso much more fun on charter and feel confident in your hands. Andin return, you will be guaranteed a better tip – cha-ching $$Share: with them what you would like them to know before arriving.Be friendly and excited about the opportunity to show them theislands and help them create new memories. Invite: them to ask questions and to feel free to email you or to giveyou a call to discuss any further concerns.

Believe it or not – most first-time guests and even some returning gueststhat haven’t met their crew yet are nervous before they head out on the“high seas” ;-). They don’t know what to expect and fear of the unknowncan really cramp their mood.So it's imperative to ease their worry by contacting them 2 weeks beforetheir charter. Simply send them an email to find when the best time tohave a phone call to discuss their trip.When you call them:Review: their preference sheet before your call and ask them anyquestions or concerns you may have for their trip. Don’t forget tocheck the comments section. Explain: to them what they will expect, what islands they will visit,and what to pack, etc, their mood instantly relaxes. They will also beso much more fun on charter and feel confident in your hands. Andin return, you will be guaranteed a better tip – cha-ching $$Share: with them what you would like them to know before arriving.Be friendly and excited about the opportunity to show them theislands and help them create new memories. Invite: them to ask questions and to feel free to email you or to giveyou a call to discuss any further concerns. Contact Guests – 2 WeeksBefore Charter

Just like being thrown a ton of information at the doctor's office, guestsimmediately forget the information once they hang up the phone.Follow-up your call with a simple email saying how nice it was to meetthem and little details you will keep in mind about their trip. The following is a SAMPLE email you can send your guests after yourinitial phone call (you MUST include your broker in the email). Make sureto add anything else that would be relevant to their trip.CHARTERER: (Guest name)YACHT: (Yacht name)DATES OF CHARTER: XXXXLess than 2 weeks until paradise! I hope you’re ready for some fun in thesun on S/V XXXX.We are really looking forward to welcoming you on board. The following is a list of friendly reminders to ensure your charter is“smooth sailing”. Please download this document to keep with yourpassports and other travel documents. Meeting up with (boat name): We have you arriving in St. Thomason (DATE) and we will be welcoming you aboard XXX on (DATE).We will meet you at Crown Bay Marina on St. Thomas (giveaddress). Once you arrive, your taxi will pick you up at the airportand drop you off at Crown Bay Marina. We'll meet you at the taxidrop-off location. Please give me a call when you are on your way.

Just like being thrown a ton of information at the doctor's office, guestsimmediately forget the information once they hang up the phone.Follow-up your call with a simple email saying how nice it was to meetthem and little details you will keep in mind about their trip. The following is a SAMPLE email you can send your guests after yourinitial phone call (you MUST include your broker in the email). Make sureto add anything else that would be relevant to their trip.CHARTERER: (Guest name)YACHT: (Yacht name)DATES OF CHARTER: XXXXLess than 2 weeks until paradise! I hope you’re ready for some fun in thesun on S/V XXXX.We are really looking forward to welcoming you on board. The following is a list of friendly reminders to ensure your charter is“smooth sailing”. Please download this document to keep with yourpassports and other travel documents. Meeting up with (boat name): We have you arriving in St. Thomason (DATE) and we will be welcoming you aboard XXX on (DATE).We will meet you at Crown Bay Marina on St. Thomas (giveaddress). Once you arrive, your taxi will pick you up at the airportand drop you off at Crown Bay Marina. We'll meet you at the taxidrop-off location. Please give me a call when you are on your way. Sample Email

COVID Protocols: (*This is ever-changing so fill in the protocolshere for the airport. And make sure they fill in the portal and anyother instructions*)Pack Lightly: We can’t stress this enough. Storage space on boatsis limited. Please use collapsible luggage or duffels for easy stowing.The dress code in the islands is casual, even ashore. You'll be inbathing suits most of the day, shorts and shirts at night. Be sure tobring a comfortable pair of sandals or walking shoes for excursionsashore. Towels, linens, beach towels, toiletries, and insect repellantsare provided onboard. However, sunscreen on board is limited, and itnever hurts to bring more with you!We recommend bringing 2-3 bathing suits so you always have a dryone to change into, a beach cover-up or sundresses, 3 pairs ofshorts, 4 or 5 T-shirts or lightweight shirts, comfortable easy-on/easy-off sandals, or flip flops, a thin long-sleeved shirt/sweater forthe evenings and you’re good to go. We suggest wearing a pair ofwalking shoes on the plane in case you decide to do a hike on one ofthe islands. To protect against the tropical sun while swimming andsnorkeling, UV swim shirts are wonderful!Ships Bar: This consists of local rums, vodka, gin, whiskey, tequila,mixers, local beer, soda, & table wine based on your preferencesheet. (Boat Name) has a list of handcrafted cocktails inspired by theCaribbean for you to enjoy at any time. If there is something, inparticular, you would like please be sure to let us know beforehand. Documents: Your Passports, Scuba Dive Certification Cards (ifapplicable), Health DocumentsDiving: (this is boat specific) (Boat Name) offers diving to CertifiedDivers only please let us know if you are interested so we can planaccordingly.

COVID Protocols: (*This is ever-changing so fill in the protocolshere for the airport. And make sure they fill in the portal and anyother instructions*)Pack Lightly: We can’t stress this enough. Storage space on boatsis limited. Please use collapsible luggage or duffels for easy stowing.The dress code in the islands is casual, even ashore. You'll be inbathing suits most of the day, shorts and shirts at night. Be sure tobring a comfortable pair of sandals or walking shoes for excursionsashore. Towels, linens, beach towels, toiletries, and insect repellantsare provided onboard. However, sunscreen on board is limited, and itnever hurts to bring more with you!We recommend bringing 2-3 bathing suits so you always have a dryone to change into, a beach cover-up or sundresses, 3 pairs ofshorts, 4 or 5 T-shirts or lightweight shirts, comfortable easy-on/easy-off sandals, or flip flops, a thin long-sleeved shirt/sweater forthe evenings and you’re good to go. We suggest wearing a pair ofwalking shoes on the plane in case you decide to do a hike on one ofthe islands. To protect against the tropical sun while swimming andsnorkeling, UV swim shirts are wonderful!Ships Bar: This consists of local rums, vodka, gin, whiskey, tequila,mixers, local beer, soda, & table wine based on your preferencesheet. (Boat Name) has a list of handcrafted cocktails inspired by theCaribbean for you to enjoy at any time. If there is something, inparticular, you would like please be sure to let us know beforehand. Documents: Your Passports, Scuba Dive Certification Cards (ifapplicable), Health DocumentsDiving: (this is boat specific) (Boat Name) offers diving to CertifiedDivers only please let us know if you are interested so we can planaccordingly.

Gratuity: It's customary in this industry to tip the crew at the end ofyour charter. The amount you leave is totally at your discretion andshould be based on the level of service provided. The suggestedgratuity is 15-20% of the price of your charter. Cash, PayPal, CashApp, check or Venmo is fine for the gratuity. While it is a lovelygesture to take the crew out to eat or buy them drinks, it should notbe considered part of the gratuity. Also, you are not obligated toinvite the crew to join you ashore.Communications: Our mobile telephone numbers are (XXXXXX).You are welcome to give out this information to your contacts backhome in case of an emergency. Your cell phones will work in mostareas here, (AT&T is great, Verizon not as great) but you will beroaming in some spots. We recommend contacting your serviceprovider about an international calling/data plan while you’re away.Currency: The currency in the U.S. and the British Virgin Islands is thegood ole’ American Dollar. Some credit card companies charge a“foreign transaction fee” on charges made in the BVI. Be sure to letyour credit card company know you will be traveling outside the USbefore you leave! And ask them about the fees too.Voltage: Our boat runs on 12/24 Volts and has USB plugs in eachcabin. However, it's also equipped with 110/220 outlet adapters forcharging most electronics. Please consult with us about any heat-generating devices such as hairdryers, curling irons, etc before use.Problems: Should you encounter any problems while on charter,please discuss your issue with Captain X or Chef X so that we canaddress it promptly.

Gratuity: It's customary in this industry to tip the crew at the end ofyour charter. The amount you leave is totally at your discretion andshould be based on the level of service provided. The suggestedgratuity is 15-20% of the price of your charter. Cash, PayPal, CashApp, check or Venmo is fine for the gratuity. While it is a lovelygesture to take the crew out to eat or buy them drinks, it should notbe considered part of the gratuity. Also, you are not obligated toinvite the crew to join you ashore.Communications: Our mobile telephone numbers are (XXXXXX).You are welcome to give out this information to your contacts backhome in case of an emergency. Your cell phones will work in mostareas here, (AT&T is great, Verizon not as great) but you will beroaming in some spots. We recommend contacting your serviceprovider about an international calling/data plan while you’re away.Currency: The currency in the U.S. and the British Virgin Islands is thegood ole’ American Dollar. Some credit card companies charge a“foreign transaction fee” on charges made in the BVI. Be sure to letyour credit card company know you will be traveling outside the USbefore you leave! And ask them about the fees too.Voltage: Our boat runs on 12/24 Volts and has USB plugs in eachcabin. However, it's also equipped with 110/220 outlet adapters forcharging most electronics. Please consult with us about any heat-generating devices such as hairdryers, curling irons, etc before use.Problems: Should you encounter any problems while on charter,please discuss your issue with Captain X or Chef X so that we canaddress it promptly.

Miscellaneous Items: Remember to bring a pair of polarizedsunglasses. As previously mentioned, the yacht provides sunscreenand insect repellent, but it’s always wise to bring extra along. Don’tforget to pack a sunhat or cap that won’t blow off in a breeze. Also,don't forget your camera, extra batteries, and chargers for yourelectronic devices. Please remember to bring your favoritetunes/playlists already downloaded to your phones.Onboard Etiquette: White sand beaches are lovely, but pleaseleave the sand there. Kindly rinse your feet and bikini areasthoroughly before stepping back on board.Itinerary: (*Discuss any specific itinerary things they would like to doHERE like restaurants, beaches, activities, snorkel spots, etc.*)Lastly, we will conduct a thorough briefing about XXX safety equipmentbefore setting sail. We hope this information is helpful. Please let us know if you have anyquestions. We are looking forward to giving you a fabulous time inparadise! Talk soon!Cpt. XXX and Chef XXX

Miscellaneous Items: Remember to bring a pair of polarizedsunglasses. As previously mentioned, the yacht provides sunscreenand insect repellent, but it’s always wise to bring extra along. Don’tforget to pack a sunhat or cap that won’t blow off in a breeze. Also,don't forget your camera, extra batteries, and chargers for yourelectronic devices. Please remember to bring your favoritetunes/playlists already downloaded to your phones.Onboard Etiquette: White sand beaches are lovely, but pleaseleave the sand there. Kindly rinse your feet and bikini areasthoroughly before stepping back on board.Itinerary: (*Discuss any specific itinerary things they would like to doHERE like restaurants, beaches, activities, snorkel spots, etc.*)Lastly, we will conduct a thorough briefing about XXX safety equipmentbefore setting sail. We hope this information is helpful. Please let us know if you have anyquestions. We are looking forward to giving you a fabulous time inparadise! Talk soon!Cpt. XXX and Chef XXX

It’s expected to have a welcome drink and snacks/lunch available whenthey arrive.Charters normally start at NOON. Be sure to have your boat charterready by that time and be present to greet your guest and help them withluggage. Get the guest relaxed and in vacation mode!Welcome the guests aboard, help them get settled, serve lunch orsnacks if appropriate; stay on the dock for the safety briefing, and thenyou can get underway. Safety Briefing:Man Overboard: check who can swim and then go over how to usebuoyancy aids including where they are stored. Talk about theirprevious sailing experience, comfort moving around the boat whensailing, and who will be taking part in sailing.Fire: Identify your escape route, raise the alarm, life jackets, fireextinguishersUsing the Dinghy: to be skippered or accompanied by the captain atall times. Make sure you demonstrate the proper way to get into andout of the dinghy at your first opportunity (the first time you use it).No guests should be driving the dinghy themselves.Guest Arrival

It’s expected to have a welcome drink and snacks/lunch available whenthey arrive.Charters normally start at NOON. Be sure to have your boat charterready by that time and be present to greet your guest and help them withluggage. Get the guest relaxed and in vacation mode!Welcome the guests aboard, help them get settled, serve lunch orsnacks if appropriate; stay on the dock for the safety briefing, and thenyou can get underway. Safety Briefing:Man Overboard: check who can swim and then go over how to usebuoyancy aids including where they are stored. Talk about theirprevious sailing experience, comfort moving around the boat whensailing, and who will be taking part in sailing.Fire: Identify your escape route, raise the alarm, life jackets, fireextinguishersUsing the Dinghy: to be skippered or accompanied by the captain atall times. Make sure you demonstrate the proper way to get into andout of the dinghy at your first opportunity (the first time you use it).No guests should be driving the dinghy themselves.Guest Arrival

WIFI password and usage. Some areas will be spottySometimes you'll have a “sleep aboard” the night before theiractual charter start date. You'll know this from your preferencesheet/booking confirmation. You're not expected to provide dinner;but CYA states: A WELCOME cocktail and then breakfast the nextmorning with an early start. You're, however, expected to bepolite, helpful and offer suggestions for places to eat, etc for thatnight.Disembark from the dock on charter day, turn sometunes on, and have some fun in the Caribbean!Deck: Hatches not to be stepped on, and always closed whenunderway. Beware of water on the deck, it becomes slippery. Have achamois/chamois mop for outside to dry the deck off. Rinse and dryyourself off properly after beach days or swimming; explain outdoorshowers.Heads: Do’s and Don’ts. NOTHING down the toilets besides 2-PLYtoilet paper. Demonstrate how to use them by flushing several timesand make it clear that this needs to happen every time. Explain thatthis will prevent bad smells, blockages, and a HUGE headache withhaving broken/non-working toiletsShower/water usage: Explain the limited water usage on a boat

Disembark from the dock on charter day, turn sometunes on, and have some fun in the Caribbean!WIFI password and usage. Some areas will be spottySometimes you'll have a “sleep aboard” the night before theiractual charter start date. You'll know this from your preferencesheet/booking confirmation. You're not expected to provide dinner;but CYA states: A WELCOME cocktail and then breakfast the nextmorning with an early start. You're, however, expected to bepolite, helpful and offer suggestions for places to eat, etc for thatnight.Deck: Hatches not to be stepped on, and always closed whenunderway. Beware of water on the deck, it becomes slippery. Have achamois/chamois mop for outside to dry the deck off. Rinse and dryyourself off properly after beach days or swimming; explain outdoorshowers.Heads: Do’s and Don’ts. NOTHING down the toilets besides 2-PLYtoilet paper. Demonstrate how to use them by flushing several timesand make it clear that this needs to happen every time. Explain thatthis will prevent bad smells, blockages, and a HUGE headache withhaving broken/non-working toiletsShower/water usage: Explain the limited water usage on a boat

On charter, trash should be stored out of sight of guests and brought to adumpster as often as possible. Please don’t bring the trash in the dinghywith the charter guests – yuck! Best time to do it: early morning beforeguests wake up or docked.Please keep in mind that where you store the trash needs to be easilycleaned once you remove it – as the juices often come out of the bags.This can lead to serious bilge odors if not taken seriously. The bestpractice is to double bag.LaundryMake sure that your laundry is easily identifiable with a laundry bag. Ifyou are on a 24-hour turn and need your laundry back quickly, pleasemake this aware to the laundry staff and verify with them they have timeto do this.We have lovely laundry personnel, who come to your boat, pick up yourlaundry, and usually return it the next day for the same price as themarina laundry.ALL LAUNDRY IS $1.50 – $1.75 per pound. Only $2 if it's the same day.If you aren’t getting this price, please let the office know.Suzanne – 340-227-5933Talib – 340-690-5783 (he’s on Whatsapp)If these are both booked, then your last resort is the laundry at themarina office. It’s at a discounted price of $1.50/pound. Please makesure to tell them to write iYachtClub on the ticket to get that price. Theytend to lose things, which is why they should be the last resort. ALWAYS make sure to check all of your items were returned.Trash

On charter, trash should be stored out of sight of guests and brought to adumpster as often as possible. Please don’t bring the trash in the dinghywith the charter guests – yuck! Best time to do it: early morning beforeguests wake up or docked.Please keep in mind that where you store the trash needs to be easilycleaned once you remove it – as the juices often come out of the bags.This can lead to serious bilge odors if not taken seriously. The bestpractice is to double bag.LaundryMake sure that your laundry is easily identifiable with a laundry bag. Ifyou are on a 24-hour turn and need your laundry back quickly, pleasemake this aware to the laundry staff and verify with them they have timeto do this.We have lovely laundry personnel, who come to your boat, pick up yourlaundry, and usually return it the next day for the same price as themarina laundry.ALL LAUNDRY IS $1.50 – $1.75 per pound. Only $2 if it's the same day. If youaren’t getting this price, please let the office know.Suzanne – 340-227-5933Talib – 340-690-5783 (he’s on Whatsapp)If these are both booked, then your last resort is the laundry at the marina office.It’s at a discounted price of $1.50/pound. Please make sure to tell them to writeiYachtClub on the ticket to get that price. They tend to lose things, which is whythey should be the last resort. ALWAYS make sure to check all of your items were returned.Trash

We use a system called BENTO to capture all expenses and receipts oncharters.It's a debit card that we allocate money to for each charter. Each crewmember will get their own bento card for your specific boat. You canview how much money your bento card has on it when you set up theAPP on your phone.You can then easily snap pictures of your receipts on the APP, and itautomatically uploads them to your expense report.*REFER TO CREW BENTO CARD INSTRUCTIONS HANDOUT* formore details such as setting up the APP.Brokers treat their guests like family. They want to be involved in thisexperience and have peace of mind that their guests are having a greattime. When to email your broker:In the follow-up email of your phone call to guests BEFORE charterMid-Charter – include pictures and what you’ve been doingPost-charter – tell them it ended and how great your time was withthem (hopefully it was = ) ) and thank them for sending you theirclientsThis develops a rapport with brokers, and they will feel confident insending you more charters.More charters = more $$Boat Accounting: BentoExpectations of Brokers

We use a system called BENTO to capture all expenses and receipts oncharters.It's a debit card that we allocate money to for each charter. Each crewmember will get their own bento card for your specific boat. You canview how much money your bento card has on it when you set up theAPP on your phone.You can then easily snap pictures of your receipts on the APP, and itautomatically uploads them to your expense report.*REFER TO CREW BENTO CARD INSTRUCTIONS HANDOUT* formore details such as setting up the APP.Brokers treat their guests like family. They want to be involved in thisexperience and have peace of mind that their guests are having a greattime. When to email your broker:In the follow-up email of your phone call to guests BEFORE charterMid-Charter – include pictures and what you’ve been doingPost-charter – tell them it ended and how great your time was withthem (hopefully it was = ) ) and thank them for sending you theirclientsThis develops a rapport with brokers, and they will feel confident insending you more charters.More charters = more $$Boat Accounting: BentoExpectations of Brokers

Check before you head off to provision that your Bento has beenallocated money for your charter.Reimbursements: for any reimbursements of your own money that youuse for the boat, it is REQUIRED to have a receipt for reimbursement.No receipt – No reimbursementONLY once you have updated your Bento App with your receipts afteryour charter will your crew pay be ACHed/Wired to your account on file.This banking process can take up to three days to post to your account.Once the ACH has been initiated, you'll receive a confirmation for yourrecords. If there are discrepancies within your Bento App expensereport, they will be discussed and adjusted accordingly.Please be sure to email our accountant Cathy with your bankinginformation so she can pay you on time.All costs are monitored on each boat, and you should be consciouswhen replacing items. Preventative care is required to help keep withinyour budget and lower consumerism. All questions regarding money direct this to Cathy, and you can also CCSarah into your email.

Check before you head off to provision that your Bento has beenallocated money for your charter.Reimbursements: for any reimbursements of your own money that youuse for the boat, it is REQUIRED to have a receipt for reimbursement.No receipt – No reimbursementONLY once you have updated your Bento App with your receipts afteryour charter will your crew pay be ACHed/Wired to your account on file.This banking process can take up to three days to post to your account.Once the ACH has been initiated, you'll receive a confirmation for yourrecords. If there are discrepancies within your Bento App expensereport, they will be discussed and adjusted accordingly.Please be sure to email our accountant Cathy with your bankinginformation so she can pay you on time.All costs are monitored on each boat, and you should be consciouswhen replacing items. Preventative care is required to help keep withinyour budget and lower consumerism. All questions regarding money direct this to Cathy, and you can also CCSarah into your email.

As a crew member on iYachtClub vessels, you represent your teamwhile living and sailing around the Caribbean. Just like any other job,your cleanliness and appearance are important in how you presentyourself to those around you, especially your guests. Sometimes it can feel as though you are on vacation too with yourguests, which can tempt you to be more relaxed about your hygiene andappearance – don’t fall into this routine. You will be given 7 uniform shirts, and they will need to be kept cleanedand wrinkle-free throughout your charter.Uniform on charter – your uniform shirt with either nice shorts for guys orskirt/skort/shorts for girls. Women should always wear some type ofbottom – bathing suit cover-ups are not part of the uniform. You shouldonly be wearing a bathing suit while in the water and to avoid anyconfusion of promiscuous swimsuits, 1-piece bathing suits for womenare recommended.No casual clothes should be worn on the charter apart from if you’reinvited to a dinner with the guests. In that case, dress in smart andprofessional attire. No midriff attire.Uniforms

Your licenses, the safety of you and your guests, and the reputation ofthe company are on the line when you drink on charter. You are only allowed to drink responsibly with guests if invited and onlywhile at anchor for the night. We have ZERO-tolerance for intoxicated and disorderly crew members on charter.We strive for the service of any iYachtClub employee to be the bestpossible. We want the guests to feel not only welcomed but safe andsecure. We also want them to blush by the level of attention, service,and professionalism they receive from any branch of our company. Asthe crew, you're in constant contact with them so make all the smallthings count.Giving the guests a certain level of service like cleaning their sunglasses,folding their towels, having their favorite snacks out, makes them feelimportant and well taken care of. Always have a cooler bag with a few bottles of water or the mom’sspecial drink. Surprise them by cutting a fresh lime on the beach to putinto the coronas. Pull out orange wedges and a flask with premadepainkillers as they get out the water from a good snorkeling session.They should never feel like a piece is missing. We want to deliver thiskind of service and ALWAYS maintain a professional attitude with yourguests.Professional AttitudeAlcohol on Charter for Crew

If guests smoke, they must do so off the boat, or on the sugar scoops.The crew are not allowed to smoke on charter.No alcoholic beverages on the trips for the crew while underway. Wehave a strict policy on this – you, your crew members, and your guests’safety are in your hands. Preparation ensures a seamless charter. Proactive, not reactive! Beforecharter is the time to be very diligent about checking all of your systemsonboard to prevent any maintenance mishaps.You are allowed 2 drinks with your guests when anchored for the night.Please be conscious of your alcohol consumption. Drink responsibly.In order to create a daily plan of activities/itinerary –Discuss the guests'ideas with them and also suggest yours. Make this a fun daily activity sothey know what the day will bring.During the charter, check in with your guests frequently. Ask if everythingis okay and alter as necessary. Never dine with the guests unless invited. TripEnhancements

Dinghy them to the beach/restaurants when required. It’s frowned upon tojust “dump” your guest for the day unless they insist. Never let guests drivethe dinghy themselves……serve as their guide; show them your islandsand what is special about them or arrange for them to have a car/tour etc.Work together to serve sundowner cocktails while dinner is beingprepared. Lay the table; serve drinks as requested during meals. Assisteach other in clearing the table and washing up. Captain MUST help thechef with serving dinner, and chef MUST help the captain withsailing/docking. Teamwork!Advise on snorkeling and fishing techniques….snorkel with them. Take care of all boat papers and customs clearances. Try to make this asdisconnected from the guests as possible. If they can be on abeach/walking through town while you do this – that is ideal. Clean your boat daily on charter; the boat acts as their hotel for the week.Check towels and sheets – change mid-week if needed; clean heads andempty wastebasket daily. Make beds. Chamois off the deck. And justwiping down a mirror or picking up after them goes a long way.Cleaning/straightening guest rooms should be on a per charter/guestbasis. Not all guests want you in their rooms while on charter. Always haveextra bed linens on hand in case needed for any reason. NO ITEMS SHOULD BE PASSED or BORROWED FROM BOAT TOBOAT. When this happens, items get lost and is technically stealing fromthe owners. So it is prohibited to share items between boats. If you aremissing inventory, please be proactive in discussing with the office onordering it.

DUTIES &RESPONSIBILITESWHILEOFF CHARTER

If you need to request time-off – you can find a "Request-Off Form" tofill out in the office. If sent by email or verbally discussed with anyonebesides Sarah and Chris then this is not an official approval. Your form will be reviewed, and if approved, you will have a few things to prepare for your boat before leaving. Before, during, and after your time away, you are responsible for the following:Ensuring your boat is charter ready upon your return. All systems must be working on the boat or repairs coordinated before your departure. You are responsible to continue to coordinate with Jannas or the service provider if necessary while you’re awayArrange with other crew members (not Sarah) to check on your vessel while you are away such as battery levels, dragging, bilge pumps, and safetyCoordinate your own transportation to and from your boat upon departure and arrival. This should not be anyone from the office as we have responsibilities to help with emergency situationsResponsibilities When LeavingYour Boat in Season

Off Charter DutiesAs the crew, it's your responsibility to be self-organized and self-disciplined in maintaining your boat. This requires you to collaborate withthe technical team including Sarah & Jannas to schedule your maintenance. Time off charter is also an opportunity to perform your required "Weekly, Monthly, and Yearly" maintenance jobs – you can find this list on the next pages. This is solely your responsibility to do as well as ANYTHING you see your boat needs – screws replaced, hinges fixed, latches tightened, door handles secured, etc.Actions Off Charter:Every crew member represents iYachtClub on and off charter. There are at least 1-2 people in every anchorage who recognize our boats or are owners of our boats.So I urge you to act responsibly, please.

THE CREAMOF THE CROP:BOATMAINTENANCE

Daily:Engine and generator checks MANDATORY – Lift dinghy on davits every night – prevents stolenand lost dinghiesBattery managementAssess & fix any little maintenance jobs – hinges, screws, etc.Weekly:Check saildrive oilEngine checks/service when necessaryGenerator checks/service when necessaryRust removal and wax treatmentClean underneath all day beds and exterior cushionsPolish bathroom chrome *polishing for protectant sakeFull galley detail – stove/oven and refrigeratorProactive, not reactive! As a captain, you're aware that boats takeconstant TLC. And every day you should be doing something to increasethe longevity of the systems and maintain the boat in GREAT workingcondition. Boats will have problems, however, most things arePREVENTABLE.BoatMaintenance

Yearly:A/C units – Raw water acid flushAnti-fouling Winch services Servicesaildrives and change seals Beltchange – generator and engineMonthly: Toilet acid flushCheck thru-hulls, seacocks – clean and polishedIsinglass treatmentsHatch seal lubricationBilge clean and flushHolding tank – flushSump drain – clean and flushRigging checkTop-sides and superstructure gel coat polishFull boat stainless polishOutboard serviceClean and coat main engines and generator with T9Disassemble and clean/grease windlassPolish all interior chromeFull interior detail – toothbrushes and Q-tipsUnpack all cupboards, storage compartments, floorboards – cleanand organizeClean raw water strainersClean and dry lubricate all blocks and moving rigging parts

Our most important takeaway: Treat the boat as if itwas your own. Take pride in the boat that you crew.And if it was your asset – how would you like for it tobe maintained and taken care of? Boats are delicate and need to be constantly maintained. Your maintenance schedule should be done on time. This is where self-discipline, self-organization, and self-autonomy come into play. As a captain, it is your responsibility to keep up with the maintenance of your boat.It will help all parties to be less stressed and have a good time with boat life =). Your boat will work, the guests will be happy not having a broken boat, owners will be even happier, and you will have a better charter season!Schedule maintenance with Jannas if you need – he is eager to teach and knows a world of knowledge about boats! A suggestion would be to Google/YouTube something FIRST before so that you have some familiarity while collaborating on solving the issue.When any member of the technical team comes to your boat, it is expected that the captain is at the boat assisting them and learning the ins and outs of boat maintenance. MAINTENANCE FOLDER: Maintenance logSpares and technical inventoryBoat ManualTechnical diagramsWarranty informationEvery boat is required to have this information. If yours doesn't then youare responsible for putting this together.Boat Maintenance

A generator is a VERY expensive piece of equipment that has a specificamount of life to it. You’re taking away from that life every time you useit. It's very important to us that you respect this life. During the “winter”months, it’s cool at night and unnecessary to use A/C every night.Please be conscious of its use. While off charter, crew are allowed to use the generator and A/C units*only if needed* for a maximum of 8 hours per day.A question to ask yourself before generator use: If it was your $15,000generator, how often would you use it?Each captain is responsible for servicing and maintaining the generatorand making sure it works flawlessly for your charter guests – treat it as ifit was your own, please. Don’t forget to clean the hull where yourexhaust comes out. It turns black and you need to be aware of this.REGULARLY service your outboard, generator, andmain engines to prevent charter problems. This willbe covered per manufacture guidelines as to hours run.This is up to the captain to establish as per thespecific make and model for each boat.You should also regularly clean your dinghy and assess itsstatus. Any cracks? Worn spots? No leaks? Rust? Corrosion? Fuel-line? An inventory of all spares must be made with product numbers andquantities on board. This will provide an easy checklist of what you haveand what you need to order. If your boat doesn’t already have a log(most new boats won't), you can make a spreadsheet.Generator Usage – OFF CHARTER

A famous Reggae artist, Jimmy Cliff, once wrote a song: "No Problems,Only Solutions"We really take this motto to heart because in the boating industryproblems WILL arise no doubt, but what we ask is that you take theinitiative to be a proactive thinker and work together as a team to fixissues that come about.Every problem is important to us, however, we do manage nearly 20boats so we do have to prioritize each of these.To help better triage problems, these are suggested steps you shouldtake if you come to a roadblock with your work::Try diagnosing the problem first before asking others. This helps expand your knowledge of your boat’s systems, and when you're in a bind, you’ll already know the answerGoogle/YouTube is your best friend = ) and has MOST answersShoot a text to your fellow crew members in the iYachtClub Whatsapp group – maybe someone has dealt with a similar problemSarah and/or Jannas will be your last step. However, if the problem is an emergency then they should be your first contact

iYachtClub appreciates ALL of your hard work anddedication. And we’ll be supporting you every step ofthe way, in any way we can. We can’t wait to enjoymany amazing seasons, crew parties, sailing missions,fun hurricane haul-outs, and more with you!Although this can be a lot to take in… Woah! We arestriving to continue to build a community in which weall work as a team to deliver the best charters to ourguests.In turn, this means a lot of information, expectations,and guidelines need to be set out so we can all be onthe same page. Once you get the routine of logistics, allthe fun falls into place! All the best, The YVC Team