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LINAC LEARNING COURSES WORKSHOPS MASTERCLASSES 44 0 1242 529 822 info linac co uk linaclearning co uk
Courses Workshops Masterclasses Get inspired with our range of courses workshops and masterclasses covering leadership and management personal effectiveness sales customer service next generation and professional learning and development Engage develop and grow your people quickly and power their careers whilst future proofing your business Focus on the specific skills your people need right now to do their job and deliver big efficiencies and benefits Select courses workshops and masterclasses to supplement other programmes create suites as part of a wider curriculum or choose one off interventions to plug specific gaps Why not also blend face to face delivery and support the ongoing application or learning with access to critical micromobile resources All courses workshops and masterclasses are tailored to meet your exact requirements and all learners get a highly personalised experience Content is industry specific and matched to the learner s skill set and self selected objectives We ensure strong learning traction back into the workplace and use highly interactive and engaging activities to embed learning Applying accelerated learning design methods and drawing on the full range of media we create exciting fast paced and stimulating experiences that boost confidence and capability Over 145 000 people trained Outstanding satisfaction score of 99 1
Delivery Formats Explore our in person and digital online options to give you the training and flexibility you want Whether it s in a classroom online through a private in house or pubic masterclass part of a wider modular programme or through one to one coaching or a combination of these we can match your delivery preferences Our delivery formats enable you to balance your schedule and budget while achieving the reach you desire across the wider organisation To learn more about how each can support your goals learning needs and budget contact us to discuss We can also manage the learning process on your behalf and can provide full training admin support as well as source venues through our network if required MODULAR PROGRAMMES Blend facilitator led learning and digital content to support wider modular programmes This combination allows your people to develop in a progressive and self paced way COACHING Our one to one coaching empowers and accelerates individual change and drives greater accountability Our coaching interventions improve performance and help develop your high potential talent LIVE CLASSROOM Receive engaging hands on learning collaborate with peers and gain real world skills in a supportive and accelerated learning environment with our subject matter experts VIRTUAL CLASSROOM Real time facilitator led online training accessible wherever you are Content exercises and peer collaboration provide high quality professional development MASTERCLASSES Tailored for leaders managers and learning and development professionals our masterclasses fine tune existing skills and up skill in critical areas MOBILE LEARNING Micro mobile learning that s up to date and accessible anywhere Track learner progress and measure results Automation allows you to deliver personalised learning quickly
Our Range Of Courses Leadership Management We create a new type of leader We develop agile leaders who are adept collaborators empathisers and networkers who constantly scan and spot opportunity inspire action pioneer innovation make tough calls and are capable of masterminding and accelerating change We develop the core leadership capability that delivers powerful performance and cultural transformation For Core Leadership For Senior Leadership Leading change Executive Presence and gravitas Coaching for success Leading in a VUCA world Difficult conversations Leadership horsepower Neuroscience of difficult Enterprise strategic leadership conversions ILM Accredited Leading across the miles Effective team working Taking teams from good to great Facilitation skills Leadership resilience Leadership foundations Formulating strategy Motivation and productivity Thinking strategically Remote virtual team working High performance culture Performance management Speaking professionally Effective meetings Emotional Intelligence Modular Leadership Programmes Appraisal skills Modular blended leadership programmes for Art of delegation aspiring first line and senior leaders For Developing others more information please contact us
Personal Effectiveness We all need to be viewed by others as credible and effective Where credibility exists it is easier to influence others drive results and deliver our messages on point and gain commitment The development of personal effectiveness is an on going process for everyone and serves to strengthen our credibility relationships and impact and influence Communication skills Emotional intelligence self awareness Advanced presentation skills Impact influencing skills Assertiveness at work Mentoring skills Managing stress Negotiation skills Coping with change Networking skills Creative thinking Resilience and wellbeing Time management Presentation skills Effective feedback skills Professional written communication Customer Service Customer psychology and behaviour has changed It is incredibly complex and needs to be understood to not only survive but thrive in the age of expected exceptional experience Customers are adept at defining their own solutions and customer teams need to abandon convention Creating distinguishing services and competitive advantage stems from the delivery of exceptional customer service and after care Putting the customer first has never been more important than in today s new digital age Digital data satisfies customer curiosity in an instant and accelerates buying decisions Organisations that grasp this concept and develop innovative strategies surpass the competition and those that don t ultimately pay the price Introduction to customer service Customer service charter Building and retaining customer relationships Email telephone communication techniques Essentials of written communication Essentials of customer service excellence Handling customer complaints Developing customer service excellence Managing and coaching customer service teams
Sales The global sales landscape is changing at a rapid pace Consumer buying behaviours persistently adapt The modern buyer takes ownership and makes purchase decisions based on a world of information at their fingertips Selling in the new on demand world requires a customer centric process that accelerates response times adds greater value deepens relationships to build trust provides insights that ease and solve problems Modern selling requires salespeople to get creative and personal They need to stand out from the competition listen sharply and engage subtly while all of the time putting the customer first Introduction to sales skills Emotional intelligence and selling Questioning active listening Leading and motivating a sales team Improving telephone sales Writing and negotiating bids Neuroscience of advanced sales skills Stepping into account management Consultative selling Negotiation skills Face to face selling Prospecting and networking Handling objections Pitching presenting and winning Key account management Learning Development We offer a range of specialist courses workshops and ILM accredited masterclasses These highquality interventions are for professional learning and development practitioners experienced and new in role and include the very latest research and neuroscientific thinking Development drives personal professional growth whilst covering the design and delivery of training and a greater understanding of the ROI of learning Train the trainer Train the trainer for FMCG Neuroscience of Learning Trainers Master Class ILM Accredited Train the assessor Return on investment ROI from learning Accelerated learning design principles Effective training administration Learning development cycle
Next Gen Baby Boomers Gen X and Gen Y are now being out paced by the Gen Z demographic arguably the most liberal demographic in history Gen Z will disrupt recruitment development and leadership more than any other generation They have grown up in an era of extreme climate change gender neutrality and unequalled racial diversity The emergence of Gen Z increases the complexity of working across generations and leading multi generational teams presenting a significant challenge for leadership teams Companies must prioritise Next Gen Development to ensure that the generational gap does not continue to expand and result in poor communication limited collaboration negative engagement and reluctant team working This generation is younger than Google they approach problem solving and knowledge sharing differently A more self directed and independent approach to learning is preferred Blended learning incorporating digital learning is an ideal way to develop the Gen Z generation Business etiquette Personal brand Communication skills Me my world Time management Presentation skills Emotional intelligence self Understanding my manager awareness Building resillience
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