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CUSTOMER CARE1If you are unhappy with our service, We will work withyou to make things right. Striving to be perfect isn't the same as actually being perfect. We know thatoccasionally things don't always go according to plan, and sometimes wemess things up. And when we do, we need to know - so we can find out whatwent wrong, try to make it up to you and stop it from happening again.It is important that our process for handling your concerns is clear andtransparent and that you are kept fully aware of how your complaint isprogressing.Your local Service Center can manage most problems. Your local service centre team are best-placed to support you with mostoperational issues, especially real-time questions about your booking ortracking your courier. Our service centre contact numbers can be found onour website www.TVS SCS Couriers .co.uk/locations-lookup. Then what?We'll always try to resolve your problem as quickly as possible - right thereand then on the phone if you call. But if we can't do anything that quickly, we'llfully investigate everything and aim to sort things out as soon as possible,keeping you updatedTell us all about itOur customer care team are available to take your enquiries 24 hours a day, 7days a week*.Phone: TBCEmail: TBC Website: www.TVS SCS Couriers .co.uk/contact-usMaking a Claim Because of our adherence to standard operating procedures, claims for lossor damage are rare. However, if you do find that you need to make a claim,you can do so by xxxxxxx . You'll need to let us know within 7 days of the dateof delivery and provide any further information we may ask for within 14 days.

2Our claims complaints process:A customer care specialist will manage your claim, record the issue againstyour account and provide you with a unique case reference number. Aninvestigation will be conducted, which may include listening to calls, seekingfeedback from your Service Centre staff, speaking with the courier thatcompleted your delivery, and reviewing information with our compliance teamto ensure that we gather all the information required to put the problem right.We will answer all the points you have raised, and we will do so within the timelimits noted in this document. If you feel that we have not resolved your complaint:Our customer care team want to ensure they resolve your complaint correctlythe first time. Your experience is very important to us so if we fail to get it right,you can escalate your complaint to our Customer Care Manager via email toxxxxx@TVS SCS Couriers .co.uk.Your email will be acknowledged within 2 hours of receipt and a completereview of your complaint within 24 hours. If the review takes longer than 24hours, we will contact you to advise when you can expect our full reply.CUSTOMER CARE