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0032024 TRAINING AND DEVELOPMENT PLANtable of contents3CoServ U Mission Statement4Training Expectations5Training Requirements6Course Listing7Monthly Training Topics8CoServ U Course Descriptions15New Hire Academy16EM4 Power Lunches17Event Dates at a Glance18Event Calendar

0042024 TRAINING AND DEVELOPMENT PLANMissionEmployee training is an essential component in achieving success inany organization and is an important piece of CoServ’s Commitmentto Employees. Our purpose is to provide Employees with learningand development opportunities. CoServ is fortunate to have severalresources from which to establish a meaningful, robust, andeffective training program.CoServ University provides professional and personal developmenttraining opportunities. Courses are offered multiple times tomaximize participation and accommodate work schedules.

0052024 TRAINING AND DEVELOPMENT PLANtraining expectationsBe respectful of your time, the instructor’s time, and the other Employees’ time. Thisis time to dedicate to learning and an opportunity to grow personally andprofessionally. Ensure the course topic is a good fit for you as well as your workschedule. Show up on time and complete all required assignments before and afterthe course. RespectWhen attending training, please make sure your cell phone is on silent and put away.If you must respond to a text, call or email, please politely excuse yourself. Cell Phone UseCourses taking place in a computer lab must follow the Information SecurityHandbook. The expectation when using a computer in the lab (or a laptop) is to followalong with the course or to take notes. If you must respond to an email or complete atask for work, please excuse yourself or do so on break. Computer UseThe goal of training is to learn a new skill and apply it. Continue working andimproving on the skills you learn in a course to receive the most benefit.Apply SkillsTreat the virtual classroom like an in-person classroom. Be attentive and remove alldistractions. Participate by sharing your video and using the chat. Remain on muteunless told otherwise to eliminate background noise.Virtual LearningSelect courses that interest you and that you can commit to attending. Discuss yourcourse selections with your supervisor. Courses have a maximum number ofattendees. If a course is full, select another course date.Course SelectionEmployees can track training hours for their participation in professional, industry-related conferences, webinars, etc. CoServ can capture meeting-participation data.To receive hours for participation, when you complete a Travel and Training RequestForm, fill out the section for training hours. These hours do not count toward yourannual CoServ U Requirements.Cre dit

0062024 TRAINING AND DEVELOPMENT PLANtraining requirementsSUPERVISORSNON SUPERVISORSEach employee isrequired to completea minimum of 4 hoursof credits fromCoServ U classes.Attend all EM4CoursesAttend 1 PowerLunchALL EMPLOYEESAttend EDD on10/14/24.Complete MonthlyTraining Topics bythe end of eachmonth. Complete InfoSecTrainingBusiness EthicsONLINENEW EMPLOYEESNew HireOrientationCoServExperienceOnline New HireAcademyLearning PathALL TRAINING REQUIREMENTS MUST BE MET BY THE END OF 2024.

Course Listing0072024 TRAINING AND DEVELOPMENT PLANCoServ University Course ListingInstructorCredit HoursEngineering for Non EngineersTommy Nylec2Exploring Utility EngineeringTommy Nylec2Insights From the FieldElectric and Gas Operations3Outlook Tips and TricksTim Lewis / Macy Eldrige2Overview of M365 ApplicationsTim Lewis / Macy Eldrige2Power GamesCoServ Academic Initiatives Team2Solar 101Josh Sterling / Brianna McBride2The Cooperative AdvantageShea Hassell1Ignite Knowledge: Gas & Electric BasicsSafety Team2Essentials of the Wholesale Power MarketGary Franzen1Yes!Greg Ward2Sharpening Your Financial IQPIRC1Common Sense Conflict ResolutionAshley Smalley2The Way We WorkAshley Smalley2Prepared for PerformanceMichael Higgins2The EQ FactorMichael Higgins3Listen Up & Read the RoomJay Maymi2Powerful Public SpeakingJay Maymi3MS Excel Pivot Table MasteryKimberly Myrick2MS Excel Formula FixerKimberly Myrick2MS Excel ShortcutsKimberly Myrick2Communication StylesLearn It - LIVE ONLINE2Strengthen Your RelationshipsLearn It - LIVE ONLINE2Sharpening your Financial IQPIRC Representative1 CPRDavid Becker3CoServ ExperienceCourtney Stevens4

Monthly Training Topics0082024 TRAINING AND DEVELOPMENT PLANJANUARYFEBRUARYMARCHErgonomics and ProperLifting Slips, Trips, and FallsEmergency Planning &Fire PreventionAPRILMAYJUNEInfoSecHeat Stress & Hydration Hazard Communication& BloodbornePathogensJULYAUGUSTSEPTEMBERInfo SecDriving Safety Hazard Recognition &ReportingOCTOBERNOVEMBERDECEMBERSafetyInfo SecCold Stress

CoServ U Course DescriptionsEngineering for Non-Engineers2 CREDITSTommy NylecWednesday- 2/28, 9-11amTuesday- 5/21, 1-3pmThursday- 7/11, 1-3pmTuesday- 10/15, 9-11amThis course provides a hands-on learning experience foremployees at CoServ who work in non-technical roles. Gain anunderstanding of how CoServ excels as a distribution utility.Discover the technical foundation and explore the equipmentCoServ utilizes to make electricity distribution possible.Exploring Utility Engineering2 CREDITSTommy NylecTuesday- 3/26, 9-11amTuesday- 6/18, 1-3pmWednesday- 8/28, 9-11amThursday- 11/7, 1-3pmThis course helps explain utility engineering by providing hands-on exercises from examples of daily engineering tasks to establishservice for our members.Insights From the Field3 CREDITSElectric and Gas OperationsWednesday- 4/3, 8:30-11:30amWednesday, 10/30, 8:30-11:30amThis course will give you a “day in the life” of our Electric and GasOperations Employees in the field. You will learn about variousjobs performed through demonstrations and hands-onapplication. This includes Backhoe and mini excavator operating,meter setting, poly fusion, installing insulated cover-up from abucket truck, operating a boom truck, and making secondaryconnections with a battery crimp tool. This training is held inCoServ's Training Field. Get ready to learn and get your handsdirty.* CoServ t-shirts and tennis shoes are approved for thiscourse. Open-toed shoes are not permitted.Outlook Tips and Tricks2 CREDITSTim Lewis / Macy EldrigeThursday - 6/20, 1-3pmWednesday - 11/13, 9-11amThis course is designed to give tips and tricks to the Microsoftapplication “Outlook”. While this is a seemingly simple app, it iscapable of much more than just sending and receiving emails. Thiscourse will discuss the differences between the web and thedesktop versions, the scheduling assistant to view all meetingparticipants’ availability, the ability to create groups, and a slewof other functionalities. After attending this class, users will havea better understanding of this application and how to leverage it.0092024 TRAINING AND DEVELOPMENT PLAN

CoServ U Course Descriptions0102024 TRAINING AND DEVELOPMENT PLANOverview of M365 Applications2 CREDITSTim Lewis / Macy EldrigeTuesday -3/5, 9-11amWednesday - 9/4, 1-3pmDid you know that CoServ employees have access to Microsoft’s fullsuite of productivity tools? This goes beyond just Word, Excel, andPowerPoint. This session will provide an overview of all Microsoft 365applications, along with a high-level view of each application and howit can be utilized in employees’ day-to-day workflows.Power Games2 CREDITSAcademic Initiatives TeamTuesday- 1/30, 1-3 pm Wednesday- 4/3, 1-3 pm Thursday- 7/11, 9-11am Thursday- 10/3, 9-11am Experience CoServ’s Energy Education Specialists in action.Participants will learn how electric infrastructure is built, what ittakes to power a community in POWERrace, and how to identify highvoltage electrical hazards with POWERtown. This experienceguarantees fun, collaboration, and a little competition with yourfellow CoServ Employees. Whether you are part of the winning team,you will leave with tremendous respect for one another and for howCoServ continues to be an elite provider throughout the Co-opworld.Solar 1012 CREDITSJosh Sterling / Brianna McBrideTuesday 3/19, 10am-12pmTuesday 6/25, 2-4pmThursday 9/12, 9-11amWednesday 11/13, 1-3pmYou work for an electric utility, so naturally, your friends & family mayask you questions or your opinion on Solar. During this class, Josh &Brianna will teach you the solar basics, including how solar panelswork, how CoServ bills Solar Members, and some of Customer Care'sfrequently asked questions. Choosing to install solar is a personaldecision, but with the right knowledge, you can help educate yourselfand your loved ones before a salesman gives them incorrectinformation.The Cooperative Advantage1 CREDITSShea HassellWednesday- 3/27, 8:30-9:30amTuesday- 6/25, 8:30-9:30amThursday- 8/21, 8:30-9:30amTuesday- 11/19, 8:30-9:30amDiscover the fundamentals of electric cooperatives in this engagingcourse. Explore the concept of cooperatives and their history, andgain insights into the evolution of CoServ. Through an interactivemap program, journey through the historical milestones ofcooperatives, specifically delving into the growth and developmentof CoServ, including the integration of CoServ Gas. By the end of thecourse, learners will have a comprehensive understanding of electriccooperatives and the unique history of CoServ.

CoServ U Course Descriptions0112024 TRAINING AND DEVELOPMENT PLANBasics Bootcamp: Fundamentals of Electricity and Gas2 CREDITSSafety Team*Monday - 2/19, 10-12pmWednesday - 5/8, 9-11amWednesday -7/17, 1-3pmWednesday - 9/4, 9-11amWelcome to Basics Bootcamp, where you'll master the basics ofelectricity and gas in the utility world. This non-technical courseprovides essential knowledge for your role in the gas and electricutility industry. Explore Electricity Essentials and Gas Fundamentals,learn the skills to handle customer queries, and improve yourtechnical communication. By the end, you'll have a solid foundationand the confidence to navigate the dynamic world of utility services.Join us and power up your knowledge!Essentials of the Wholesale Power Market2 CREDITSGary Franzen Wednesday,5/15, 9-10:30amWednesday, 9/18, 9-10:30am This course provides a foundational understanding of the WholesalePower Market. It covers a simple overview of the market structure, itshistorical background, the current landscape without Brazos, andCoServ's transition. By the end of the course, learners will have abasic understanding of the Wholesale Power Market.Yes!2 CREDITSGreg Ward*Monday- 2/19, 8-10amTuesday- 4/16, 9-11amWednesday- 7/17, 9-11amThursday- 10/24, 9-11amJoin me in an interactive class about you. YES, you… We are all livingand experiencing more change in our lives today than ever before. Areyou prepared to evolve and adapt to the world, culture, andenvironment that you and your family live in or around? Let usdiscuss the power and meaning of YES. Yes, holds the potential tounlock the secrets and opportunities with your career, relationships,life strategy, and much more. Discover self-reflection techniques onhow to apply Yes in your life.Sharpening Your Financial IQ1 CREDITSPIRCWednesday- 7/24, 8-9amThursday- 7/25, 7-8amTuesday- 10/29, 8-9amWednesday- 10/30, 7-8amThis session provides a brief history of the stock market and covershow to save, reduce debt and make investment decisions. We’ll alsodiscuss different sources of income in retirement and how withdrawalrates affect the “lifespan” of a retirement nest egg.*Closed session for Customer Care Training.

CoServ U Course Descriptions0122024 TRAINING AND DEVELOPMENT PLANCommon Sense Conflict Resolution2 CREDITSAshley SmalleyThursday - 2/22, 9-11amTuesday - 5/14, 1-3pmWednesday - 8/7, 9-11amThursday - 10/10, 1-3pmEvery team will inevitably encounter conflict. However, it's theapproach towards resolving these conflicts that sets successfulteams apart. Handled with respect and understanding, conflict cantransform a group of individuals into a cohesive, more efficient team.Our webinar is designed to empower team members to take aproactive approach, using their influence to navigate and resolveconflicts as they occur in the workplace. Participants will gaininsights into:Deep Dive into the Roots of Conflict: Understand thecommon triggers that give rise to disagreements and tensions in aprofessional setting.Distinguishing Conflict Types: Not all conflictsare detrimental. Recognize the differences between constructive(healthy) conflict, which can foster innovation and growth, anddestructive (unhealthy) conflict, which can impede progress anddamage team dynamics.Practical Resolution Techniques: Go beyondtheory with actionable strategies for effective conflict resolution.Equip yourself with tools to engage in productive conversations andfind common ground.In today's fast-paced workplace, it's essentialnot only to address conflict but to harness its potential for teamgrowth and personal development. Join us for this comprehensivewebinar, where we'll decode the nuances of conflict and provide youwith the expertise to turn disagreements into opportunities forteambuilding and progress.The Way We Work2 CREDITSAshley SmalleyThursday - 2/22, 1-3pmTuesday - 5/14, 9-11amWednesday - 8/7, 1-3pmThursday - 10/10,9-11am Everyone was born with natural learning strengths that define theway we work, but those strengths can create conflict with otherswho have different strengths. Understanding our learning strengthsand those of others can make a world of difference when it comes tothe way we perceive and interact with others, reducing conflict andimproving productivity.This workshop will help participants:Learnto recognize and appreciate their own strengths and those ofothersGain confidence to use strengths to achieve success andmaximize potentialEstablish trust and rapport with co-workersReduce conflict and build strong, positiverelationshipsWould it make a difference in your relationships if youknew your co-workers weren't trying to get on your nerves? Thisworkshop will bring that to light and so much more!

CoServ U Course Descriptions0132024 TRAINING AND DEVELOPMENT PLANPrepared for Performance2 CREDITSMichael HigginsThursday- 3/21, 1-3pmTuesday- 5/7, 9:30-11:30amWednesday- 9/25, 9:30-11:30amTuesday- 11/12, 1-3pmAnticipating a performance evaluation may cause stress – but itdoesn’t have to! Learn effective strategies for receivingconstructive feedback, cultivating resilience, and leveragingperformance assessments as catalysts for professionaldevelopment. Focused on fostering a positive mindset, thissession empowers employees to not only embrace evaluationsbut to thrive in the continuous journey of self-improvement.The EQ Factor3 CREDITSMichael HigginsThursday- 3/21, 9am-12pmTuesday- 5/7, 1-4pmWednesday- 9/25, 1-4pmTuesday- 11/12, 9am-12pmIn this transformative workshop, participants will explore thefundamentals of Emotional Intelligence, including self-awareness,self-regulation, empathy, and effective interpersonal skills.Engaging activities and real-world scenarios will provide practicaltools to help you navigate conflict, manage stress and enhancepersonal and professional success.Listen Up & Read the Room2 CREDITSJay MaymiTuesday- 1/23, 1-3pmWednesday- 4/10, 9:30-11:30amTuesday - 7/9, 9:30-11:30amWednesday- 10/9, 1-3pmIn this workshop, we’ll dive into the secrets of being an awesomelistener and a pro at reading body language. Combined, theseskills will help you understand others, generate empathy,establish connections, and build relationships. The art ofunderstanding others begins with listening to their words – andreading their non-verbal cues.Powerful Public Speaking3 CREDITSJay MaymiTuesday- 1/23, 9am-12pmWednesday- 4/10, 1-4pmTuesday - 7/9, 1-4pmWednesday- 10/9, 9am-12pmBoost your public speaking skills in this lively, interactiveworkshop. Learn expert tips that will help you: Overcomenervousness * Craft compelling messages *Handle impromptuquestions with poise and clarity. If you’d like to cultivate a strongand authentic speaking presence, don’t miss this practicalworkshop that’s led by a national keynote speaker and talk showhost!

CoServ U Course DescriptionsMS Excel Pivot Table Mastery2 CREDITSKimberly MyrickTuesday- 2/20, 9:30-11:30amWednesday- 6/5, 3-5pmThursday- 8/29, 12:30-2:30pmWednesday- 11/6, 3-5pmLearn the fundamental concepts and practical applications ofpivot tables using Excel. This workshop covers key topics such asdata preparation, field placement, summarization techniques, andadvanced customization options. By the end of the course,attendees will possess the skills necessary to confidently utilizepivot tables for streamlined data analysis and reporting.(Intermediate knowledge of Excel required.)MS Excel Formula Fixer2 CREDITSKimberly MyrickTuesday- 2/20, 12:30-2:30pmWednesday- 6/5, 9:30-11:30amThursday- 8/29, 3-5pmWednesday- 11/6, 12:30-2:30pmThis dynamic workshop is designed to demystify formulaic errorsin Excel. In just two hours, participants will unravel thecomplexities of common errors, learn troubleshooting techniques,and gain practical insights to enhance formula accuracy andefficiency. Elevate your Excel skills and conquer formulachallenges with confidence!MS Excel Shortcuts2 CREDITSKimberly MyrickTuesday- 2/20, 3-5pmWednesday- 6/5, 12:30-2:30pmThursday- 8/29, 9:30-11:30amWednesday- 11/6, 9:30-1130amExplore the world of Excel shortcuts in this practical two-hourworkshop. Learn time-saving techniques for navigating,formatting, and manipulating data more efficiently. Gain valuableskills to boost your productivity and make Excel work smarter foryou.Communication Styles2 CREDITSLearn It - LIVE ONLINEThursday - 3/28/24, 9-11amWednesday - 6/26/24, 1-3pmTuesday - 9/10/24, 9-11amThursday - 11/14/24, 1-3pm Develop your people skills and improve your communication atwork.This is a practice-oriented workshop designed to helplearners navigate the 4 most common communication styles in theworkplace. It teaches learners to find value, build rapport, andcreate communication harmony with those they might finddifficult to understand.What We’ll Explore:Learn and navigatethe 4 main communication stylesIdentify natural accommodationpatterns and transcend them Reduce the friction and frustrationthat happens when differing communication styles interact Learna 5-step process for navigating between any combination ofcommunication styles0142024 TRAINING AND DEVELOPMENT PLAN

CoServ U Course DescriptionsStrengthen Your Relationships2 CREDITSLearn It - LIVE ONLINEWednesday- 3/13/24, 11a-1pThursday - 5/9/24, 1-3pmTuesday - 7/30/24, 9-11amWednesday - 10/23/24, 1-3pm Focus on your emotional intelligence training by developing yoursocial awareness skills.In this workshop, participants will learnhow to use emotional intelligence to understand, connect, andwork with others more effectively. The course is built on twoemotional intelligence pillars: Empathy and RelationshipManagement and draws from the latest research and trends inemotional intelligence, including “emotion scientist,” observation,and active listening. Participants will leave with enhanced levelsof understanding about the emotional experiences of others andhow to connect and manage relationships in the workplace and intheir personal lives.CPR3 CREDITS*This course is only available tothose who require CPR certificationfor their job and are approachingcertification expiration.2024 Dates are pending and will beadded soon. This course offers training in First Aid associated withemergencies that could happen in the workplace, at home or inthe community. Workshop participants will: learn lifesaving skillsfor respiratory and cardiac emergencies, learn how to respond toemergencies safely and understand how to recognize, assess, andsupport emergencies (bleeding, heart attacks, asthma, electricalshock, and heat exhaustion) until medical-response help arrives,and learn how to use a defibrillator.CoServ Experience4 CREDITSThursday - 2/15/24Wednesday -4/17/24Tuesday -9/24/24Wednesday -11/20/24This course is an extension of new hire orientation and is requiredfor all new Employees. You will receive a high-level overview ofvarious departments, what they do, and how we all work together.In addition, you will get the opportunity to network with otherCoServ Employees, tour our facilities (Meter Shop, Station, andTraining Field), see a pole top rescue, meet the Executive Team,and much more.0152024 TRAINING AND DEVELOPMENT PLAN

EM4: Power LunchesThe Impact of Purpose and PassionAshley Smalley2/13/2024People desperately want their lives to have purpose and meaning. They want toleave a legacy in their stead, but often, they feel stuck trying to find what they are“supposed to be doing”. The truth is our purpose can often be lived out in anynumber of career paths or side projects but not until we know what that purpose is.In this inspirational session, participants will be given the tools to discover theirSHAPE, which will begin the journey toward finding their purpose.Once someoneknows their purpose, it creates a passion and excitement about life that iscontagious and positively impacts the lives of those in their sphere of influence. Sothis session will also help participants know how to LIVE in order to discover theirheart and passion. Everyone was created on purpose, with purpose, for a purpose,and this session is sure to light a fire in every participant so they are compelled toseek out their purpose, find their passion, and impact the people around them!Economic Trends 2024Gian Aryani4/11/2024Participants will get a glimpse of the different factors impacting the US economy,from labor market conditions to technological advances and the presidentialelection. Through a fun and highly interactive presentation, you’ll come away with agood understanding of economic trends and practical financial strategies to applyin the personal and professional realm.Reignite Your PurposeRyan Stafford7/25/2024In this session, participants will review current workforce trends and their impact;discuss best practices to address workplace challenges; define and implement the“right mindset”; and develop action plans for enhanced individual and teamsuccess. At a time when burnout is at an all-time high, you’ll be reignited for successafter this brief, but action-packed workshopBody Language and Professional InfluenceJay Maymi10/22/2024Participants will delve into the intricacies of nonverbal communication, gaining aprofound understanding of how body language shapes perceptions and influencesteam dynamics. Participants examine micro-expressions and engage in power-posing exercises, discovering the transformative effect of confident postures onleadership presence. Armed with practical tips for effective gestures, posture, andeye contact, attendees will leave this workshop empowered to harness the languageof the body for enhanced communication, influence, and authentic leadership.0162024 TRAINING AND DEVELOPMENT PLAN

EVENT DATE AND TIMES0172024 TRAINING AND DEVELOPMENT PLAN Q1Q2Q3Q4Engineering for Non Engineers2/289-11am5/211-3pm7/111-3pm10/159-11amExploring Utility Engineering3/269-11am6/181-3pm8/289-11am11/71-3pmInsights From the FieldNA4/3830-1130amNA10/30830-1130amOutlook Tips and TricksNA6/201-3pmNA11/139-11amOverview of M365 Applications3/59-11amNA9/41-3pmNAPower Games1/301-3pm4/31-3pm7/119-11am10/39-11amSolar 1013/1910-12pm6/252-4pm9/129-11am11/131-3pmThe Cooperative Advantage3/27830-930am6/25830-930am8/21830-930am11/19830-930amGas & Electric Basics*2/1910-12pm5/89-11am7/171-3pm9/49-11amWholesale Power MarketNA5/159-10:30amNA9/189-10:30amYes!*2/198-10am4/169-11am7/179-11am10/249-11amSharpening Your Financial IQ7/248-9am7/257-8am10/298-9am10/307-8amCommon Sense Conflict Resolution2/229-11am5/141-3pm8/79-11am10/101-3pmThe Way We Work2/221-3pm5/149-11am8/71-3pm10/109-11amPrepared for Performance3/211-3pm5/79:30-11:30a9/259:30-11:30a11/121-3pmThe EQ Factor3/219a-12p5/71-4p9/251-4p11/129a-12pListen Up & Read the Room1/231-3pm4/109:30-11:30a7/99:30-11:30a10/91-3pmPowerful Public Speaking1/239a-12p4/101-4p7/91-4p10/99a-12pMS Excel Pivot Table Mastery2/209:30-11:30a6/53-5p8/2912:30-2:30p11/63-5pMS Excel Formula Fixer2/2012:30-2:30p6/59:30-11:30a8/293-5p11/612:30-2:30pMS Excel Shortcuts2/203-5p6/512:30-2:30p8/299:30-11:30a11/69:30-11:30aCommunication Styles3/289-11am6/261-3pm9/109-11am11/141-3pmStrengthen Your Relationships3/1311a-1p5/91-3pm7/309-11am10/231-3pmCoServ Experience2/158a-3p4/178a-3p9/248a-3p11/208a-3pEM4: Power Lunches2/1312-1p4/1112-1p7/2512-1p10/2212-1p*Closed session for Customer Care Training.

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31January9A-12P:POWERFULPUBLIC SPEAKING1-3PM: LISTEN UP &READ THE ROOM1-3PM: POWER GAMESTOWN HALL

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29FEBRUARYSUPERBOWLPARTY12-1P EM4POWERLUNCH -IMPACT OFPURPOSEAND PASSION8A-3PCOSERVEXPERIENCECUSTOMER CARETRAINING DAY8-10AM: YES!10-12PM: GAS &ELECTRIC BASICS9:30-11:30 PIVOTTABLE MASTERY12:30-2:30P:FORMULA FIXER3-5P: EXCELSHORTCUTS9-11AM:CONFLICTRESOLUTION 1-3PM: THE WAYWE WORK9-11AM:ENGINEERINGFOR NONENGINEERS 24

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30march3 1EMPLOYEEAPPRECIATIONDAY 9-11AM:OVERVIEW OFM365APPLICATIONS 11A-1P:STRENGTHENYOURRELATIONSHIPS10-12PM: SOLAR1011-3PM:PREPARED FORPERFORMANCE 9A-12P: THE EQFACTOR9-11AM:EXPLORINGUTILITYENGINEERING 830-930AM: THECOOPERATIVEADVANTAGE9-11AM:COMMUNICATIONSTYLES

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30april830-1130AM:INSIGHTS FROMTHE FIELD1-3PM POWERGAMES9:30-11:30A:LISTEN UP &READ THE ROOM1-4P: POWERFULPUBLICSPEAKING12-1P EM4POWERLUNCH -ECONOMICTRENDS 20249-11AM: YES!8A-3P COSERVEXPERIENCE

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31may9:30-11:30A:PREPARED FORPERFORMANCE 1-4P: THE EQFACTOR9-11AM: GAS &ELECTRICBASICSTOWN HALL1-3PM:STRENGTHENYOURRELATIONSHIPS9-11AM: THEWAY WE WORK1-3PM:CONFLICTRESOLUTION 9-10:30AM:WHOLESALEPOWER MARKET1-3PM:ENGINEERINGFOR NONENGINEERS

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29june3 03-5P: PIVOTTABLE MASTERY12:30-2:30P:EXCELSHORTCUTS9:30-11:30A:FORMULA FIXER1-3PM:EXPLORINGUTILITYENGINEERING1-3PM: OUTLOOKTIPS AND TRICKS 830-930AM: THECOOPERATIVEADVANTAGE2-4PM: SOLAR101 1-3PM:COMMUNICATIONSTYLESTASTE OFCOSERVANNUALMEETING

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31july9:30-11:30A:LISTEN UP &READ THE ROOM1-4P: POWERFULPUBLICSPEAKING9-11AM: POWERGAMES1-3PM:ENGINEERINGFOR NONENGINEERS9-11AM: YES!1-3PM: GAS &ELECTRICFUNDAMENTALSICE CREAM DAY12-1P EM4 POWERLUNCH - REIGNITEYOUR PURPOSE9-11AM:STRENGTHENYOURRELATIONSHIPS8-9AM:SHARPENINGYOUR FINANCIALIQ7-8AM:SHARPENINGYOUR FINANCIALIQ

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31august9-11AM:CONFLICTRESOLUTION ICE CREAM DAY1-3PM: THE WAYWE WORKTOWN HALL830-930AM: THECOOPERATIVEADVANTAGE9-11AM:EXPLORINGUTILITYENGINEERING 9:30-11:30A: EXCELSHORTCUTS12:30-2:30P: PIVOTTABLE MASTERY3-5P: FORMULAFIXER

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30september9-11AM: GAS &ELECTRICBASICS1-3PM:OVERVIEW OFM365APPLICATIONS9-11AM:COMMUNICATIONSTYLES9-11AM:SOLAR 101 9-10:30AM:WHOLESALEPOWER MARKET8A-3P COSERVEXPERIENCE9:30-11:30A:PREPARED FORPERFORMANCE 1-4P: THE EQFACTOR

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31october9-11AM: POWERGAMES9A-12P:POWERFULPUBLICSPEAKING1-3PM: LISTENUP & READ THEROOM9-11AM: THEWAY WE WORK1-3PM:CONFLICTRESOLUTION EDD9-11AM:ENGINEERINGFOR NONENGINEERS12-1P EM4POWER LUNCHBODYLANGUAGE ANDPROFESSIONALINFLUENCE1-3PM:STRENGTHENYOURRELATIONSHIPS9-11AM: YES!830-1130AM:INSIGHTS FROMTHE FIELD8-9AM:SHARPENINGYOUR FINANCIALIQ7-8AM:SHARPENINGYOUR FINANCIALIQ

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30november9:30-11:30A:EXCELSHORTCUTS12:30-2:30P:FORMULA FIXER3-5P: PIVOTTABLE MASTERY1-3PM:EXPLORINGUTILITYENGINEERING VETERANS DAYLUNCHEON9A-12P: THE EQFACTOR1-3PM:PREPARED FORPERFORMANCE 9-11AM:OUTLOOK TIPSAND TRICKS 1-3PM: SOLAR101 1-3PM:COMMUNICATIONSTYLES830-930AM: THECOOPERATIVEADVANTAGE8A-3P COSERVEXPERIENCE

SUNMONTUEWEDTHUFRISAT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31decemberWINTERWONDERLAND