Connect Magazine_Fall 2022_SCD South : simplebooklet.com

President’s Message“No act of kindness, no matter how small, is ever wasted.” –AESOPIn this issue of CONNECT, we are highlighting the kindness of you - our employees. With humankindness central to everything we do - for our patients, for our communities, and for one another - the examples of compassion, teamwork, and encouragement are endless. I was recently asked, ‘What keeps me motivated?’ And the answer is simple, it’s each and every one of you. Earlier this year, employees across our division were asked to submit nominations for the ﬁrst-ever CommonSpirit Health 2022 Acts of Humankindness Awards. Our division had the most nominations - 900 - of any division in the company! Every nomination offered a reminder of the courage and commitment each of you bring to work, day in and day out. The Southern California Division recognized 135 Acts of Humankindness Winners, who each received a personalized award during local celebrations over the summer. Congratulations to all of our winners and nominees! And, thank you to those of you who nominated your teammates. The stories were truly inspiring, some of which are in the pages that follow.As we make our way through the new ﬁscal year, with a new CEO for CommonSpirit Health, Wright Lassiter III, we will face the future together. One thing about being in health care is that we are always facing changes and challenges, but this team does so with resilience and perseverance. I hope you enjoy the unique stories from across the Southern California Division and join me in being proud to be part of an incredible team. Thank you for your continued commitment to making the Southern California Division the best it can be. With appreciation,Inside this issue:3 High Reliability Organization Tips for Success4 Breaking Barriers & Radiating Humankindnes6 Compassion Never Retires7 MyWellness Program: Give Yourself a Hug8 Wedding Bells at St. John’s Hospital Camarillo10 Spreading Kindness One Stitch at a Time12 A Good Attitude is Always Welcome13 Six-Word Stories from Emergency Department14 Infused with Care & Kindness: Alicia Peralta, RN16 A Family Affair18 Haircuts Can Heal the Mind, Body & Soul19 Congratulations SoCal Acts of Humankindness Winners20 In the News22 LA Galaxy Heroes23 Kudoboard KornerDid you know?You can stay in touch and up-to-date by following us on social media.@DignityHealthSoCal@DignityHealthSC@ DignityHealthSouthernCaliforniaJulie J. SprengelPresident & CEOSouthern California DivisionCommonSpirit HealthCareer OpportunitiesThe power of humankindness moves with our employees–no matter where they serve in our CommonSpirit Health family. To see career opportunities offered throughout the system, click on the “My Dignity Health” icon located on your desktop. Then click on the “Careers” tab. This publication is written and produced by the Dignity Health SoCal Marketing & Communications Team. If you have a story idea or suggestions for submission, please send directly to Tracie.CheesemanGipson@CommonSpirit.org.

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3Dignity Health Southern California DivisionDifferent Paths on the Same JourneyUnderstanding HRO TrainingNicholas Testa, MD Chief Physician Executive Southern California DivisionWe are all at a different place in our High Reliability Organization (HRO) journey and that’s okay. What’s important is that every hospital across the Southern California Division is implementing best practices to prioritize the safety of every patient while also ensuring the safety of our caregivers. Depending on where you work, you may be conducting HRO training during new hire orientation, your facility may be in the train-the-trainer phase, or you may be conducting refresher training for those who received the initial HRO training in previous years. No matter where you are in your HRO journey, know that we are all on the journey together to becoming the safest hospitals in the country.Why are safety coaches important?Safety coaches play an important part in reducing serious safety events in our hospitals. Safety coaches meet on a regular basis to share safety stories and discuss safety behaviors. Please think of them as a source of encouragement and an expert resource in the use of our error prevention tools. Thank you to all of our safety coaches for the extra effort you put into our High Reliability journey. Do you have a safety story to share? Please speak to your local Patient Safety Ofﬁcer or Safety Coach.3Dignity Health Southern California DivisionLooking for HRO training?Every employee and physician is required to complete the Safety by Choice, Not by Chance HRO training. The training sessions are offered on a regular basis at all Southern California hospitals. Please visit Pathways on your desktop or from a workstation in the education department to select your HRO training.8,259 Staff Trained341 HRO Classes Held232 Trainers128 Safety CoachesHRO by the Numbers

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4 CONNECT Fall 2022Breaking Barriers & Radiating HumankindnessIn the 1970s, the nation of South Africa was experiencing a dark era of systemic racial oppression and segregation known as apartheid, an unsettling time that did not end until 1994. In fact, those discriminatory policies even inﬁltrated the educational system as “non-whites” were separated from whites in many ways, including being prohibited access to certain buildings and classrooms and refusal to select degree programs.Above: An enthusiast of nature and her surroundings, Hasmukh takes a break by the Healing Garden just outside the main hospital entrance.COMMONSPIRIT HEALTH 2022Award WinnerActs ofHumankindness

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5Dignity Health Southern California DivisionIn 1976, while on a clinical rotation at Groote Schuur Hospital in Cape Town (known for the ﬁrst-ever heart transplant), an enthusiastic 22-year-old South African radiographer became intrigued by the ﬁeld of radiation therapy. However, due to the segregation laws at the time, she was unable to apply for the “whites only” school to obtain a degree.Equipped with a combination of determination and ambition, she decided to apply anyway, a decision that would set off a chain of events and change the course of history. Not only was she granted admission to the program, but she became the ﬁrst-ever “non-white” graduate of radiation therapy in South African history and was ultimately recruited by Rhode Island Hospital. After that, race no longer prevented a student from applying to a radiation therapy program, as the government changed the laws as a result of the student’s decision. She was a trailblazer at the young age of 23, having helped open the door for generations of “non-white” students eager to pursue an educational dream.Her name is Hasmukhben Amarasekera (affectionately called Hasmukh). Now, 45 years later, she is a mainstay of the Dignity Health – Northridge Hospital Medical Center (NHMC) team and extremely popular with her patients for her remarkable display of humanity, compassion, and expertise. Even when the diagnosis and prognosis leave little room for hope, she leaves her patients with a positive spirit and feeling better about their chances of recovery.“Hasmukh has an innate ability to connect with her patients,” says Jill Dickson, Director of the Cancer Center. “Not only is she an incredibly talented radiation therapist, but more importantly, she’s an exceptional human being who spreads humanity to each and every patient she comes into contact with. We couldn’t be luckier to have her on our team, especially when the going gets tough with many of our more difﬁcult cases.”Oftentimes, when Hasmukh’s patients have a poor prognosis or ultimately lose their battle with cancer, she takes it upon herself to cook and bake for their families for weeks and months on end. Her compassion knows no bounds and her desire to help others is apparent in everything she does.“Nothing brings me more pleasure than being around people and helping others, particularly in their times of need,” remarks Hasmukh. “To see my patients or their family members smile during a challenging health crisis is the greatest reward I could ever ask for.”Outside of cooking and baking, Hasmukh enjoys sewing, so much so that she crafted a massive art quilt that is displayed just outside the Cancer Center lobby. It depicts colorful images that represent numerous cancer survivors and their stories. When a patient is feeling down, she will show them the quilt, which has an uplifting and calming effect.Understandably so, Hasmukh was recently honored with her second Acts of Humankindness (AOH) award for exemplifying the virtues ingrained within CommonSpirit Health’s core values. Her strength and resiliency, forged from the wide range of obstacles she faced throughout her journey, have served her best when her patients have needed her most. And her gentle touch has infused life into the hearts and souls of many.On her way to becoming the ﬁrst-ever “non-white” graduate of radiation therapy in all of South Africa, Hasmukh (front) spends time studying with her classmates in March of 1977.To lift patients’ spirits, Hasmukh often shows them this quilt she crafted, which honors cancer survivors and their stories.

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6 CONNECT Fall 2022Compassion Never RetiresFor some, retiring means they get to sleep in late, leave for vacation whenever they want, and they have an abundance of free time to spend however they please. For others, it presents an opportunity to plant seeds of wisdom and humankindness in the community. For Ofﬁcer Hubert Rucker, Jr., the latter has given him a reason to wake up each morning to work with the Security team at Dignity Health - St. Bernardine Medical Center.Hubert started his career in health care as a licensed vocational nurse at the Department of Corrections and Rehabilitation in Chino. He was eventually promoted into administration and retired 27 years later as a Correctional Counselor III. “After my retirement, I just knew I had more to offer,” he shares. “When I came across St. Bernardine and learned about its strong faith ministry and belief in humankindness, I knew it was the perfect ﬁt.”When asked what humankindness means to him, Hubert explains that it’s about consistently showing genuine concern and compassion to others, which naturally leads to positively affecting lives.“A Security team member is often the ﬁrst person patients see, whether it’s in the parking lot or in the main lobby checking-in,” explains Hubert. “Security sets the table for visitors and patients’ general attitude. By showing we care, we start a pleasant experience for them in hopes that it continues throughout their stay.”In one instance, Hubert noticed a woman in her 70’s sitting on a walker outside of the Emergency Department. He approached her and asked if he could help her, to which she denied any help. On the third day of checking in on her, Hubert asked the Emergency Department about the patient and found out she had discharged herself against medical advice, refused to do proper assessments, and had nowhere to go.“She looked disheveled and I thought to myself, ‘what can I do to help her?’” remembers Rucker. “So I continued to check in on her to build a rapport.”Soon after, Hubert was able to convince the patient to check herself back into the hospital. She said she agreed as long as Hubert was around. For the next couple of days, she received exceptional treatment before being transferred to a skilled nursing facility where she would be safe and off the street. It was this story that led Hubert to be honored with the 2022 Acts of Humankindness Award.“It doesn’t matter who you are, an employee, a patient, a visitor, or even someone who is hanging out on the street,” shares Dana Molina, Security Director, “Hubert will take a moment to say hello and ask if you need anything.”That sincerity and compassion is felt by everyone Hubert connects with. “It’s one thing to say hello, but when you say it with genuine concern, people feel that,” shares Hubert. “And that is what our Security team puts out there in our community.” COMMONSPIRIT HEALTH 2022Award WinnerActs ofHumankindness

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7Dignity Health Southern California DivisionMyWellness Program: Give Yourself a HugAt CommonSpirit Health, our value of compassion and our mission to improve the health of the people we serve is demonstrated by caring with listening, empathy, and love. The same care and attention we offer others is critical to our own health — body, mind, and spirit. Our MyWellness program is dedicated to encouraging each of us to be kind to ourselves and to prioritize our own well-being.MyWellness has more than 100 ways to inspire and motivate you along your well-being journey, and it rewards you for your progress. Eligible employees can earn points by completing selected healthy activities, like mindfulness sessions, volunteering, sleep improvement, healthy eating, tracking physical activity, and more. Try working one-on-one with a coach, take a self-guided Journey or track a Healthy Habit that matters to your self-care—while having some fun too.You can earn and redeem points worth up to $450!It’s easy to get started! Simply click on the Employee Central icon on a Dignity Health computer desktop.

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9Dignity Health Southern California DivisionJohn Smith had been hospitalized with complications from a terminal illness. As his disease progressed, it became evident that he did not have much time to live, and unfortunately, he would be unable to make it to his son’s wedding. Knowing he wanted his father by his side on his special day, Jack Smith and his mother approached Rebeka Medina, ACU Director, to see if Jack and his wife-to-be Mary could be married at the hospital.In true SJHC fashion, the ACU team joined forces with Palliative Care to plan a wedding for the loving couple, but most of all, to allow John to attend his son’s wedding. With some coordination and teamwork, the hospital’s Healing Garden was transformed into a special place for an intimate wedding. It was truly a team effort; the environmental services team set up chairs and tables, the maintenance team connected the sound system, and the couple’s wedding caterer delivered food for the small group of guests. More importantly, John’s caregivers that day, Ana Kelsey, CNA, and Malaiya Khantakharn, RN, spent extra time in the morning to help him get wedding-ready. He looked absolutely dapper and proud as he arrived at his son’s wedding. In a private ceremony, joined by their closest friends and family, Jack and Mary said, “I do.” While the newlyweds never imagined they would be married in a hospital garden, what mattered the most was that John was able to witness their nuptials. It is a beautiful moment that will forever live in the bride and groom’s hearts and in those closest to them. As for the ACU team, the memory of this wedding will always be a reminder that the rewards of health care go far beyond the bedside. While hospitalized with a terminal illness, John Smith rejoiced in celebrating his son’s wedding.Thanks to the quick mobilization of the Acute Care and Palliative Care team members, John Smith was able to attend his son’s wedding in Dignity Health - St. John’s Hospital Camarillo’s Health Garden.

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11Dignity Health Southern California DivisionSpreading Kindness One Stitch at a TimeAfter spending nearly 20 years as a stay-at-home mother, Diana Ellsworth put her nurturing skills to good use by pursuing her dream of a career in nursing. While attending San Bernardino Valley College’s Nursing School, Diana was accepted into a sponsorship program through Dignity Health - Community Hospital San Bernardino (CHSB) where she found her second home. Upon graduation, she wholeheartedly accepted a position at CHSB for two years. “I was 52 when I ﬁnally became a nurse, and I’ve been here 11 years now,” says Diana who is an RN in the Telemetry Department. “I’ll stay here until I retire because I’m doing what I always wanted to do–helping people to get better.”Outside of work, Diana enjoys sewing – a skill she learned from her grandmother and has turned into an act of humankindness for staff and patients. During the COVID-19 pandemic, Diana broke her foot and was unable to work for ﬁve months, but she still wanted to help her CHSB family. “I felt bad that I wasn’t there to help my fellow nurses during a really challenging time,” she shares. “One thing I could do was sit at my sewing machine, so I started making hats and face masks for them out of scrubs that were no longer needed.” Pretty soon, Diana’s coworkers were dropping off their old uniforms so she could make these essential items for them. Many offered to pay her, but she refused.Soon, Diana’s humankindness spread throughout the hospital, reaching children in the Pediatric Subacute Units. Over the past years, she’s sewn comforting gifts for them, including blankets with matching pillows for Christmas, and stuffed animal dogs to keep them company during the pandemic. “The kids live there, and if I can make something that can bring a smile to their faces and make them happy, that makes me feel good,” she says.Diana has touched many lives and has been described by her peers as the “epitome of kindness and giving.” She was recently recognized with the 2022 Acts of Humankindness award for “gifting her spare time and talents to those less fortunate.”When asked what humankindness means to her, Diana shares, “it’s just doing something nice for somebody else without being asked, and making somebody else’s day better than it was.”During the pandemic, Diana received donations of old uniforms to sew face masks and surgical caps for her CHSB family. COMMONSPIRIT HEALTH 2022Award WinnerActs ofHumankindness

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12 CONNECT Fall 2022A Good Attitude is Always WelcomeIf you’ve ever stepped foot into Dignity Health - St. Mary Medical Center’s (SMMC) cafeteria, chances are you’ve been assisted by Marlene Laxamana, Cashier, Food Services. Her kind and bubbly personality is hard to miss. She’s been with the hospital for 25 years and says, “My favorite part about this job is helping and interacting with people – all are truly welcome here.”Knowing that she wanted to work in health care, Marlene earned a Bachelor of Science in Medical Secretarial Administration in the Philippines and went on to handle secretarial duties and ﬁnances at a large organization. “In a sense, I guess I was meant to handle money,” she says.Marlene’s willingness to help others is a product of her life experiences. Prior to joining SMMC, she worked at an Alzheimer’s facility when she ﬁrst moved to the United States. “I not only checked vitals and administered medicine, but also learned a lot about patience and being kind no matter the circumstance,” she recalls. “We worked with a very vulnerable patient population, so the only options were to be kind and patient.” A breast cancer survivor herself, she also knows ﬁrst-hand how excellent treatment complemented by sincere compassion can truly lift one’s spirits. “There is no shortage of beneﬁts to learning how to look after others,” she says. That’s true whether she’s providing a listening ear to a visitor of an SMMC patient, consoling a coworker during a challenging time, or jumping in to ease the burden of a short staffed department–and she does it all with a smile. In fact, if she’s not around, her absence is noted. “I’ll be in the back grabbing supplies or restocking, and I’ll hear people asking why I am not there or if I am out sick.”Marlene’s manager and peers agree that she is an integral part of the Food Services team. She has been a Values in Action winner for several years in a row and the recipient of other accolades, such as the Awesome Attitude Award.And her attitude is truly awesome. “You have to be the energy you want to attract. I try to keep a positive attitude. In return, I am surrounded by good people who return kindness. Customers will say ‘you always seem so happy.’ That’s because I am happy!”Marlene is known as a ray of sunshine that brightens days for hospital visitors and staff. Here, she celebrates her birthday, 5 years after surviving breast cancer.

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13Dignity Health Southern California DivisionSix-Word Stories from our Emergency Departments Our Southern California Division Emergency Department nurses play the most vital role in providing health services to our family, friends, and neighbors. Each and every day, they make sacriﬁces for us as they serve on the front lines of care. Thank you to all our nurses who have dedicated their lives to the medical ﬁeld and helping others. We are so very grateful! Dignity Health means working with family.– CHERRY JAUDALSO California Hospital Medical CenterGrateful - ER department for 30 years. – FERNANDO MINJARES St. John’s Regional Medical CenterDream job. Dignity makes it possible. – MARIA PEPITO Glendale Memorial Hospital and Health CenterTeamwork, lifesaving, dedication, generational, diverse, compassion.– KATIE BURMAN Northridge Hospital Medical CenterPatient-centered care, done in kindness.– DANIELLE FOLLWEILER St. Bernardine Medical CenterResilience, humbling, strong bonds with coworkers.– JENNIFER PICKARD St. Mary Medical Center I love our mission and values. – MONICA TORRES Community Hospital of San BernardinoAdvocacy, compassionate, transformational and professional development. – MARIO JOAQUIN St. John’s Hospital Camarillo

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14 CONNECT Fall 2022COMMONSPIRIT HEALTH 2022Award WinnerActs ofHumankindnessInfused with Care & Kindness: Alicia Peralta, RNThere are people in this world who can light up a room, even in the darkest of times. For the patients at the Oxnard Infusion Center at Dignity Health - St. John’s Regional Medical Center, that person is registered nurse Alicia Peralta. Alicia’s dedication to her patients goes far beyond her calling. To her, caring for her patients is like caring for a family member. This level of attention was inspired by the compassionate nurses who once managed her brother’s care as he battled cancer. After that experience, Alicia transferred from the Emergency Department to the Infusion Center.“Caring for patients undergoing cancer treatment is very personal for me,” explains Alicia. “I am grateful to be in a position where I can give back to others who are going through challenging times.”Being in a predominantly Hispanic community, Alicia ﬁnds it especially rewarding when she can serve as a resource for patients and their families who face a language barrier. She takes pride in being able to thoroughly explain the complexities of a cancer diagnosis, answer questions, and provide comfort. It is no surprise that Alicia’s genuine and caring nature has earned her the respect of her colleagues and patients. Recently, she was honored with both a DAISY Award and an Acts of Humankindness Award for providing exceptional care with kindness.

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15Dignity Health Southern California DivisionOne patient, in particular, wrote, “On my birthday, Alicia rounded up the other nurses to help celebrate and make my birthday as enjoyable as possible while I received chemotherapy.” The patient went on to write, “She is genuinely interested and makes me feel that what I have to say is important. She is a true blessing to me, and I appreciate her so much. She has made an overwhelmingly difﬁcult time in my life more bearable, pleasant, and even fun at times.”Alicia is a positive example for all around her. One of her colleagues recounts the story of a patient who was experiencing temperature sensitivity in his hands. The slightest draft would cause him tremendous pain. That night, Alicia went online and found suitable gloves for the patient. When Alicia gifted the gloves to the patient, he was overwhelmed with appreciation. Most of all, the gloves allowed him to ﬁnd comfort at home and get some much-needed rest. “Working with Alicia brings joy to my heart and a smile to my face,” says Lola Verdugo, Infusion Center Nurse Manager. “She cares deeply for her patients and goes above and beyond to make them comfortable.”Infused with Care & Kindness: Alicia Peralta, RNThere are people in this world who can light up a room, even in the darkest of times. For the patients at the Oxnard Infusion Center at Dignity Health - St. John’s Regional Medical Center, that person is registered nurse Alicia Peralta. Alicia’s dedication to her patients goes far beyond her calling. To her, caring for her patients is like caring for a family member. This level of attention was inspired by the compassionate nurses who once managed her brother’s care as he battled cancer. After that experience, Alicia transferred from the Emergency Department to the Infusion Center.“Caring for patients undergoing cancer treatment is very personal for me,” explains Alicia. “I am grateful to be in a position where I can give back to others who are going through challenging times.”Being in a predominantly Hispanic community, Alicia ﬁnds it especially rewarding when she can serve as a resource for patients and their families who face a language barrier. She takes pride in being able to thoroughly explain the complexities of a cancer diagnosis, answer questions, and provide comfort. It is no surprise that Alicia’s genuine and caring nature has earned her the respect of her colleagues and patients. Recently, she was honored with both a DAISY Award and an Acts of Humankindness Award for providing exceptional care with kindness.Alicia was honored with a DAISY Award for providing extraordinary care.Alicia’s colleagues at the Oxnard Infusion Center appreciate her exceptional kindness.Alicia is a shining example of compassionate care at the Oxnard Infusion Center.

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16 CONNECT Fall 2022To Grace Mamaril, nothing is more important than family. Born in the Philippines as the second youngest of seven siblings, she’s always inclined to lend a loving, nurturing hand. Not surprisingly, her family thought she’d make a great nurse. Immediately after starting nursing school, Grace knew she was in the right place. “I fell in love with patient care,” she says with an agreeable smile. Grace began her career in the Philippines as a clinical instructor where she met and married a fellow instructor. Soon after, the couple moved to Burbank, California, to raise their family and also became practicing nurses at separate hospitals in the nearby city of Glendale.Grace chose Dignity Health – Glendale Memorial Hospital and Health Center (GMHHC), where her deﬁnition of family extended to encompass her coworkers and patients she cares for as a Charge RN on the Medical Surgical Unit. Nearly 20 years later, Grace continues to receive praise for treating everyone like family.Case in point: Grace steps in to comfort patients, especially when they have challenging illnesses. “I always ask if we can pray together,” she shares. “When they are alone and have no family to bring them comfort, I want them to know I am there for them.”Grace’s director, Jenet Grajo, says she is one of the reasons the hospital receives high satisfaction survey scores among patients, constant praise from physicians, and appreciation from hospital administration.A Family AffairGrace is thrilled that her eldest son, Ian Rolando A. Mamaril, recently received his BSN. 16CONNECT Fall 2022

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17Dignity Health Southern California DivisionIn 2019, Grace received a Values in Action award for the value of Stewardship. Grace Mamaril’s deﬁnition of family encompasses her coworkers and patients she cares for.While she can’t immediately recall the accolades she has received, Grace is always grateful for the recognition. She is being modest. A quick look at past GMHHC award recipients shows that Grace won the Values in Action for the core value of Stewardship in 2019 and has been nominated numerous times over the years, in addition to receiving several awards for clinical excellence. What’s more, she is always happy to step up where need be. In 2018, she agreed to ﬁll in as interim Manager for the Medical Surgical Unit when a leave of absence left the position vacant for several months. She agreed to ﬁll in the role again this year, while her director served as interim Chief Nursing Ofﬁcer at GMHHC. “I’ve been a teacher and a manager, but I am happiest and most fulﬁlled when I’m interacting with patients,” she says. “After they are discharged, it’s rewarding to see them come back for a visit looking better than we left them. They often return to say thank you and sometimes bring a token of appreciation.”Grace and her husband have even inspired another generation of nursing. “We’re keeping it in the family,” she says. “My oldest son recently graduated with his Bachelor of Science in Nursing and we couldn’t be more proud.”When asked if her son will apply to a hospital in Glendale after taking the National Council Licensure Examination, Grace laughs. “He thinks working with either mom or dad will add pressure. So I said, ‘You don’t have to work in this city, but you should consider keeping it in the Dignity Health family!’” After all, there are several great options to choose from in our Dignity Health SoCal family.

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18 CONNECT Fall 2022Haircuts Can Heal the Mind, Body & SoulNurses have long been considered health care heroes, caring for their patients with a balanced dose of clinical effectiveness and a compassionate spirit. Even during the most trying times, particularly throughout the pandemic, they have been a bright spot for everyone around them. Yet many of these heroes lead equally compelling lives outside the walls of the hospital.One such example is Ju Young Jung, Critical Care Nurse at Dignity Health – California Hospital Medical Center (CHMC), who was recently honored with an Acts of Humankindness (AOH) award. Known affectionately as “JJ” by her peers, her most admirable talents and qualities go far beyond the nursing profession. Whether she’s offering translation services to her patients through her ﬂuency in four languages (English, French, Korean, and Swahili), regularly bringing baked goods and other treats to her coworkers, or lifting the spirits of others when they feel overwhelmed, JJ’s impact on all who cross her path is anything but ordinary.“JJ is just one of those people you meet who can, in an instant, make you feel better about yourself,” says Sherbene Casilla, Director of the Intensive Care Unit (ICU) at CHMC. “Her unfailing positivity, helpful attitude, and magnetic smile brighten the days of everyone around her, especially her patients. She treats her patients as she would her own family. Her goal for each shift is to make her patients comfortable and feel cared for. We are so lucky to have her as part of the California Hospital family.”Long before joining the CHMC team, JJ spent nearly three years living in Africa (between Uganda, Kenya, After learning how to cut hair during her time as a missionary in Africa, Ju Young Jung (JJ) offers her colleague, Roger Pangan, ICU charge nurse, a haircut.COMMONSPIRIT HEALTH 2022Award WinnerActs ofHumankindness

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19Dignity Health Southern California DivisionTanzania, and Cameroon), serving as a missionary, nurse, and educator. She spread humankindness while offering her nursing expertise to inhabitants of remote villages, as well as teaching local children how to speak English. Stripped of many of the luxuries and amenities we have come to expect and enjoy, JJ even learned how to cut her own hair–a skill that would serve her well years down the line.“Here at California Hospital, I now offer my newly-acquired skills to my patients by cutting or trimming their hair,” shares JJ. “Many of these patients are homeless, so it helps to keep them clean and boosts their spirits. It’s rewarding to make sure they are taken care of in ways we aren’t usually equipped to do.”Now, two years into her employment at CHMC, what brings JJ the most pleasure is knowing she makes a difference in the lives of her patients, not only through her nursing care, but just as importantly, by boosting their well-being and state of mind.“I can deﬁnitely say that it brings me more joy to see the smiles on their faces than it does for them to receive what could be their only haircut or grooming in months,” says JJ. “No matter why they’re here with us, I feel it’s my duty to make them happier than they were when they came in.”It goes without saying that a patient’s primary hope is to leave a hospital feeling better and healthier. But sometimes, something extraordinary happens and they come across someone special, like JJ, who makes their experience far greater than they could have ever imagined.Known for her cheery disposition, Ju Young Jung (JJ) shows off her magnetic smile as she takes a break during her shift just outside the main hospital entrance.Congratulations to Our Acts of Humankindness Winners The Acts of Humankindness Awards are special recognitions to honor and celebrate our employees, volunteers, and physicians based on nominations submitted by colleagues that were powerful and inspirational stories of individuals displaying humankindness to patients, coworkers, and others in our community. Congratulations to all of our outstanding Acts of Humankindness winners in our Southern California Division - South hospitals.California Hospital Medical Center Crystal Alvarez Maria Gloria Barrios Veronica Carranza Brian Delos Reyes Mateo Francisco Ju Young Jung Richard Lewis Mayra Rojas George Rubio Community Hospital of San Bernardino Diana Ellsworth Teresa Genato Cleo Hamweemba Joanna Lisner Marcellina Pedroza Reyna Riggs Maria Yzarraraz Glendale Memorial Hospital and Health Center Dwight Adonay Andruhie Andrians Josephine Camiling Armen Sarkisian Peggy Schaefer Nancy Sumner Alex Valdez Northridge Hospital Medical Center Hasmukhben Amarasekera Margarit Bedrossian Yasamin Bokhoor Trinidad Duran Evelyn Enriquiz Miwha Eom Esther Hallowanger Esther Woo St. Bernardine Medical Center Carolina Alvidrez Anita Bradley Shade Darnell Delilah Debellis Jovon Fradiue Michele Hernandez Ana Romero Hubert Rucker, Jr. Dedi Supriadi St. John’s Hospital Camarillo Kristina Abbasi Kim Jenkins Stephanie Karch Leticia Sare Brenda Tardiff Rebecca Thomas St. John’s Regional Medical Center Michael Barnard Xochitl Guiterrez Mia Lopez Heather Patterson Alicia Peralta Erin Sowell Jennifer Strong Denise Richardson St. Mary Medical Center Sergio Banuelos Marisol Esquivias Valerie Kamikubo Maria Moreno Fhey Penuliar Susan Photenhauer Leslie Wahlstrom 19Dignity Health Southern California Division

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20 CONNECT Fall 2022In the News The Dignity Health Southern California Division communications team tracks breaking news, and quickly responds by inviting clinicians to offer insight on a health topic discussed in the media. Taking part in these opportunities shows that Dignity Health is a knowledgeable community resource for health and wellness.St. Bernardine Medical CenterJose Arciniega, DO, Family Medicine, joined Univision 34 and radio host Maria Elena Nava for a Facebook live conversation about heart health where he discussed how to maintain an active, healthy lifestyle, kids’ heart health, and answered questions from attendees.St. John’s Regional Medical CenterThe Camarillo Acorn and the Citizens Journal featured the hospital’s recognition as a recipient of the Get With The Guidelines-Stroke Gold Plus Quality Achievement award from the American Heart Association.St. Mary Medical CenterEat This, Not That! spoke with Kanchana Viswanathan, MD, Internal Medicine, about the endocrine system and common signs of endocrine imbalance, including fatigue, unintentional weight loss or weight gain, blood pressure changes, changes in heart rhythm, infertility, irregular periods in women, and erectile dysfunction in men.

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21Dignity Health Southern California DivisionGlendale Memorial Hospital and Health CenterWilliam Wang, MD, Chief Medical Ofﬁcer, was featured in the Glendale News-Press in a story highlighting the WATCHMAN device, Glendale Memorial’s latest offering, which reduces the risk of stroke in patients with atrial ﬁbrillation (AF).St. John’s Hospital CamarilloThe Camarillo Acorn featured the Orthopedic Center’s acquisition of two of the most advanced surgical robotic systems: Zimmer Biomet’s ROSA and Stryker’s Mako devices. These surgical robots are transforming how knee and hip joint replacements are performed in the operating room. Northridge Hospital Medical CenterSuhail Salem, MD, Gastroenterologist, joined Fox 11 Los Angeles to discuss Blink-182 drummer Travis Barker’s diagnosis of acute pancreatitis, a severe inﬂammation of the pancreas, and the risk factors for developing this painful condition.Community Hospital of San BernardinoThe San Bernardino Sun and Fontana Herald featured Community Hospital’s distribution of over 10,000 diapers to low-income families who reside in San Bernardino County. The monthly diaper giveaway, held in collaboration with Community Action Partnership of San Bernardino County, also distributes dental kits and other health education giveaways.California Hospital Medical CenterReginald Jones, Trauma Surgery, MD, was featured on KNX 1070 News Radio where he was named the “KNX Hero of the Week” for his active involvement in the at-risk communities where he grew up and his steadfast commitment to patient care as a trauma surgeon.

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22 CONNECT Fall 2022LA Galaxy Honors Dignity Health Southern California Employees as Health Care HeroesDignity Health teamed up with LA Galaxy to honor our health care heroes during the 2022 home season. Each honoree was selected by hospital leadership for their commitment to excellence. LA Galaxy provided each hero with a custom jersey and special game day recognition. Thank you and congratulations to all of our heroes!California Hospital Medical CenterAlfonso Sanchez, Facilities Engineer, is an integral part of our Environment of Care program. Alfonso is responsible for keeping much of the hospital clean, including the main entrance, Emergency Department entrance, and parking structures through regular power washing and debris removal throughout the campus. Hospital staff appreciate his conscientiousness and his dedication to taking initiative to improve the overall condition of the facilities. What’s more, Alfonso has an eternally positive attitude and is the consummate team player. Community Hospital of San BernardinoPatrick Jones, MSW, Social Worker, is a great representation of what we stand for at Dignity Health. Not only does he work tirelessly to ﬁnd safe discharge plans and ways to meet the social needs of our patient population, he is always looking for additional resources and helpful information that everyone can beneﬁt from. During the pandemic, Patrick made it his personal mission to be available through his strength and desire to help others. He is involved, present, and passionate about the health and well-being of everyone in San Bernardino. Day after day, and month after month, he is faithfully devoted to providing support wherever needed. Glendale Memorial Hospital and Health CenterAvo Garabedian, Radiology Records Technician, has demonstrated the Dignity Health motto of Hello humankindness with every patient, even the most difﬁcult cases. Avo is cool, calm, and collected when he assists his patients with their imaging needs. He once helped a patient during a particularly challenging time. After the appointment, he went to the cafeteria and bought a cookie to help cheer up the patient. That patient happens to be a regular visitor now, and Avo always has a cookie ready. In fact, the staff now call Avo the Giving Cookie Monster. Northridge Hospital Medical CenterMiwha Eom, RN, Telemetry, consistently went above and beyond throughout the duration of the COVID-19 pandemic. She managed the hospital’s large Telemetry Unit, which was at 100% COVID capacity, and managed an additional unit when our volumes signiﬁcantly increased. She led her Telemetry team and navigated the ever-changing educational needs for what seemed to be endless hours. She also partnered with physicians to ensure that her unit managed the patients with the best care possible. Miwha has been a real hero for the entire hospital family and our patients.St. Bernardine Medical CenterDavid Gonzalez, Physical Therapy Assistant, takes his time to get to know each patient as an individual and unique person. He challenges them when appropriate,

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23Dignity Health Southern California DivisionKudoboard CornerKudos to everyone recognized throughout the Southern California Division, including Claudio Ornelas, Environmental Services from Dignity Health - California Hospital Medical Center whose post reads: “We want to thank Claudia (a.k.a. Sparkle) from Environmental Services for ‘Paying Attention to Detail.’ During her shift on our ﬂoor, Claudia identiﬁed a fall mat that needed to be changed to ensure patient safety. Thank you Claudia for bringing this up and Speaking Up. Because of your diligence, we will be changing all of the mats!”Want to recognize a coworker on Kudoboard? Scan your hospital’s QR code and get posting.CHMCCHSBGMHHCNHMCSBMCSMMCSJRMC & SJHCKudoboard is a quick and easy way to recognize your team’s excellence, a heartfelt moment, or a coworker for showing humankindness.LA Galaxy Honors Dignity Health Southern California Employees as Health Care Heroesbut also meets them where they are. He is a kind, quiet champion for both his patients and team members. He always steps up to carry both the physical and emotional weight of the work physical therapists do. Yet, he never expects anything in return. We are never surprised when team members, both inside and outside of rehab, reach out to tell us what a great human David is. We are so very blessed to have him as a member of the Dignity Health family. St. John’s Regional Medical Center & St. John’s Hospital CamarilloJoshua Sharp, RN, Telemetry, is an exemplary nurse, a collaborative colleague, and the true embodiment of humankindness. He is his patients’ number one advocate, and always goes the extra mile to ensure his patients and their loved ones are informed about the care plan. It is no surprise that we often receive letters of appreciation from those he has touched. In addition to being an excellent nurse, Joshua’s caring spirit also shines through his commitment to the well-being of his colleagues. When he is not at the bedside, Joshua jumps in to plan activities and ﬁnd resources to help his colleagues release some of their everyday stressors. He is a compassionate, patient team player and we are so lucky to have him on our team.St. Mary Medical CenterPhoung “Kelly” Snedden, RN, Employee Health Manager, has been instrumental to the Employee Health department. As a 10-year member of the Dignity Health family, she is appreciated for her strong work ethic, great leadership skills, and for moving the department forward. Between COVID-19 and vaccine mandates, Kelly has put in many hours, including weekends and holidays, to ensure Employee Health is a top priority and running smoothly. She ensures that our staff stays safe and healthy, so they can continue to care for our patients.

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330 N. Brand Blvd., Suite 400Glendale, CA 91203In an effort to help new and expectant parents celebrate each precious milestone, Dignity Health SoCal offered them access to the MyBaby app, which provides a variety of helpful features–from a baby movement tracker to signs of postpartum depression. To ensure we reached as many new moms and dads as possible, the Southern California Marketing Team partnered with Linqia to launch the MyBaby Inﬂuencer Campaign and showcased the app through organic and paid social media. In addition, seven social media inﬂuencers drove trafﬁc towards the MyBaby app by sharing their pregnancy and parenting journeys and highlighting the app’s features, such as tracking milestones, identifying symptoms and issues, and connecting to various services, like nurse support. With the 21 posts that went live, the campaign successfully garnered nearly 15,800 engagements, 836,600 potential impressions, and 54,400 video views!Partnering with Social Media Inﬂuencers to Reach New Parents