Connect Magazine 18 - Our Strategy : simplebooklet.com

WELCOME TO CONNECT W elcome to Connect a special end of year edition celebrating the pride and passion of our people who are delivering essential services to communities across Australia and New Zealand OUR PURPOSE Making infrastructure work for our communities OUR VALUES In this edition we bring to life our strategy that is Redefining Service Excellence Our strategy is purposefully kept simple by focusing on three priorities being client focused innovative and sustainable Its simplicity helps ensure that it is applicable and transferrable for everyone here at Ventia There is no doubt that the past year has been challenging but I am incredibly proud and inspired by the way our people and company has responded to everything that has been thrown at us Like Cait Kelso page 22 in our Defence business whose client focused thinking came up with an innovative way to make quarantine more personal Or our team in the health sector page 24 who have kept essential infrastructure not just running but thriving for our clients and their patients And our Telco Critical Infrastructure team who are partnering with Telstra to drive innovation in emerging technologies page 31 On the following pages we share these stories and more which I hope will make you feel as proud as I am of what we do and the communities that we impact I am incredibly grateful to you all our 35 000 people across 400 locations in Australia and New Zealand that devote your time to making a positive impact for our communities Our commitment to Reconciliation is an integral element of what we stand for and in 2022 we will be looking to renew our Elevate RAP status Ventia has a proud record of supporting Indigenous Australians and local communities with employment opportunities and developing regional business capability 4 COLLABORATION achieve more together INTEGRITY do what s right CHALLENGE drive to deliver INGENUITY create better ways Safety and health is our 1 promise Dean Banks We also recognise and celebrate the culture of manawhenua in Aotearoa New Zealand where our teams respect local Iwi and communities across the country As borders begin to open I look forward to meeting our New Zealand teams and connecting in person This year has been like no other and to officially launch on the Australian and New Zealand stock exchanges is testament to the resilience and future growth of our business Our people are truly at the heart of our strategy and ultimately it s you who will determine its success Thank you for embracing our strategy and making it your own As we raise the bar every day to support our clients and deliver sustainable solutions in the communities in which we live and work let s celebrate our pride passion and people CLIENT FOCUSED REDEFINING SERVICE EXCELLENCE INNOVATIVE SUSTAINABLE Our people are at the heart of our success 5

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VENTIA FOR WHEN IT S ESSENTIAL Watch our people and teams in action operating around the clock 24 HOURS A DAY 7 DAYS A WEEK 365 DAYS A YEAR You ll find the Ventia team working behind the scenes delivering services to make essential infrastructure work for our communities We keep businesses running and communities connected We keep millions of people safe housed healthy and connected When it has to happen when it matters most when it s essential it s Ventia VENTIA SUPPORTING ESSENTIAL INFRASTRUCTURE AROUND THE CLOCK SYDNEY NSW AUSTRALIA 1 7 00AM SHOWER AND PREPARE FOR WORK Sydney Water network maintenance provided by the Infrastructure Services team 2 7 1 8 2 8 00AM DROP THE KIDS AT SCHOOL Cleaning services for schools in Western Sydney provided by the Social Infrastructure team 8 30AM DRIVE TO WORK 3 3 Motorways and tunnels maintenance provided by the Transport team on the M2 and Lane Cove Tunnel 4 6 4 5 5 6 7 8 8 9 00AM ARRIVE AT WORK IN BARANGAROO Complex remediation services on the Barangaroo site provided by the Environmental Services team 12 00PM MEET A FRIEND FOR LUNCH AT TOWN HALL Integrated Facilities Management services to Sydney s Town Hall provided under the City of Sydney contract 4 00PM VISIT A RELATIVE WHO IS UNWELL IN HOSPITAL Hard Facilities Management services at the Royal North Shore Hospital provided by the Social Infrastructure team 6 00PM DRIVE HOME Roads in Western Sydney maintained under the SRAPC with Transport for NSW 9 00PM RELAX AT HOME WITH A MOVIE Home internet powered by the nbn provided through fibre cable laid by the Telecommunications team 9

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NT OUR PEOPLE THEIR STORIES As a teen Byron Davis gained first hand experience with racism and discrimination and says he knew then that he wanted to play a role in improving outcomes for fellow Indigenous Australians As Deputy Project Manager in Ventia s Indigenous Employment team TRECCA he has that opportunity It s so important to develop and maintain connections as we seek to close the gap in Australia There is power in connecting Hear from Byron on the AMMA Resources People Podcast talking about diversity and inclusion WA I love my job and I don t enjoy sitting in an office all day I was good at maths in school so it s great to put that to use too Aliesha Tinker an apprentice with VentureSmart in WA Australia QLD Sam Leahy has been part of our team in Queensland for six years after being referred to Ventia through Open Minds a leading provider of mental health and disability support services in Queensland and New South Wales I really like being busy and productive and my job at Ventia gives me that SA Meet Jasmine Wilton one of our new team members at Port Augusta who is enjoying the career change from working in aged care Jasmine is pictured at right I wanted to try something different and I m finding it pretty good so far NZ Ventia IP Technician Murray Siggelkow celebrated 50 years of service with Ventia on 1 February 2021 Technological changes over the years have kept me on my toes I think that is the thing I really enjoy as well as travelling to see different sites and different problems 10 VIC John Bennett Ventia s General Manager for Wireless and a mental health champion is open about his own struggles with mental health He joined the 2021 PukaUp ride and rode 330kms to honour the 3 318 people who died by suicide in 2019 in Australia I urge all of you to do one simple thing and that s to take a moment to assess how YOU really are NSW Civil Maintenance Supervisor on our Lane Cove Tunnel and M2 Motorway contracts in Sydney Molesi Alefaio is clearly a leader that cares about his team When he and his direct reports were to isolate after being identified as close contacts of a COVID 19 case he instigated twice daily check ins to ensure everyone was doing okay Some of my team live alone so I wanted to make sure everyone felt connected and cheer them up a bit 11

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SAFETY AND HEALTH ABOVE ALL ELSE O ur number one promise is safety and health above all else Through our Critical Risk Protocols we set out the essential requirements and behaviors for managing risk on our projects and keeping employees subcontractors clients and communities Safe for Life Amanda Grey Soroosh Mirzaee Kat Griffiths We have built solid foundations for governance systems and performance We re seeing strong engagement with early intervention programs the embedding of our health and safety programs and have been recognised through industry awards for our safety innovations and mental health focus We support a mentally healthy workplace with our award winning Healthy Minds Program Our physical well being program Healthy Bodies provides early intervention services and other health related support to employees and encourages them to stay fit and support their local communities through their activities Stuart Mills STAYING SAFE FOR LIFE As part of National Safe for Work month in October our people shared why they stay Safe for Life Being safe for life for me means everyone being safe and being able to go home safely Stuart Mills So it s been great to have had the training to support more effective conversations Being safe for life for me means being able to go home after a day at work and enjoy time with my family Amanda Grey Kat Griffiths is a Risk and Asset Coordinator based in New Zealand about four hours north of Auckland and works in a depot of largely male employees Ben McDonald Being safe for life for me is really important with my hobbies family and friends I just want to go home safe Ben McDonald Find out more about our CRPs and why we want to stay Safe for Life SUPPORTING A MENTALLY HEALTHY WORKPLACE Through our Healthy Minds program we have built a network of over 120 volunteers who are passionate about helping others who are struggling with their mental health Our Healthy Minds Champions will listen without judgement and if required help employees seek further assistance Kat says she s passionate about helping people particularly her male colleagues who traditionally don t speak up find ways to communicate what they re going through in a way that they re comfortable with I think I ve built up trust with the crew so that they know they can come to me and it s absolutely confidential Kat says It s important that we encourage all our employees to consider their mental health as seriously as they do their physical health Ben Coles brings his experience as a recruiter to his volunteer role as a Healthy Minds Champion I talk to people every day about their job or their career aspirations or a role they re applying for Ben says I ve noticed lately conversations have naturally been turning toward mental health Ben Coles Ben says he s passionate about reducing stigma around mental health and that being a Champion has given him extra purpose and he s having more constructive conversations with people as a result Soroosh Mirzaee is a Quality Advisor for our Defence and Social Infrastructure sector working with local government contracts in NSW Victoria and New Zealand Joining the business in March it didn t take long before he also put his hand up for the Healthy Minds Champion program Soroosh says that one thing he s learned through this is that anxiety is his body s way of dealing with what his mind is saying is a stressful or negative event I think it s important to focus on the things that are in your control especially right now he says And it s important to consider all your options speak to a professional or seek medical help if that s what you need Ventia s Healthy Minds program was selected as a finalist for the 2021 Australian HR Institute Awards in the Allan Fels Mental Health Award category and the 2021 National Safety Awards of Excellence With mental health a significant issue within every workplace our program is helping us deliver on our commitment to raise awareness reduce stigma and support those with mental health conditions across our business 13

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Contracts Administrator and STEPtember entrant Chelsey Swanson said the positive impact STEPtember had on the team was evident in the efforts made by each participant Overall this has been a fantastic initiative to bring people together support health and wellbeing and raise money for a worthy cause Chelsey said Chelsey Swanson Andrew Draper HEALTHY BODIES KEEPING FIT AND SUPPORTING COMMUNITIES Employees across our business combine their focus on staying healthy with a passion for helping the community in a number of different ways After more than 4 000 laps and plenty of sore muscles our Infrastructure Services team helped to raise almost 11 000 for the Starlight Foundation Taking part in the Starlight Super Swim the team covered more than 223km and more importantly helped to raise awareness and much needed funds for the Starlight Express Rooms These rooms provide a medical free haven for sick kids and their families seeking a welcome break from the relentless cycle of medical treatments and procedures The team swum under the team name of Baru which was a massive crocodile from the Miocene of northern Australia and was one of the largest of the mekosuchines an extinct group of Australasian crocodiles Andrew Draper General Manager Strategy and Everyone jumped into the challenge enthusiastically we have some champion swimmers in the organisation Andrew Draper 14 Development Water said the fundraiser was a great way to build team spirit and raise much needed funds for a worthy cause We were looking for a charity that had a link to water being an industry we are a big part of and Starlight does such great work it seemed like an ideal fit he said Everyone jumped into the challenge enthusiastically which was great to see Turns out we have some champion swimmers in our organisation so that helped to get the distance up too In NSW our housing team stepped up to help people with Cerebral Palsy as part of STEPtember Housing Maintenance Programmed Work Supervisor Danni Proctor stepped up and found a way to bring people together and find a welcome distraction from all things COVID 19 and support mental health Danni put the call out to the team to invite them to take part in STEPtember to help those with Cerebral Palsy lead their best lives The fundraising campaign required participants to take 10 000 steps each day during the month of September either by walking Meantime in New Zealand a weekly mountain climb is a central part of a health initiative implemented on our Auckland Council contract running swimming cycling skiing doing pilates or other forms of exercise The initiative had the added incentive of competing against colleagues managers and friends The initiative is the brainchild of the Waste and Sanitation team in Wha who were looking at ways to improve their health and welbeing From this the Te Wha Wero The Wha Challenge was born Being a mum of two young kids and learning that one baby every 20 hours in Australia is diagnosed with Cerebral Palsy really pulled at my heartstrings Danni says The challenge entails weekly health goals and a climb up the local maunga mountain called the Maungarei also known as Mt Wellington followed by a shared meal Twenty one teams registered for the event with 70 participants completing more than 25 million steps and raising just over 15 000 The team has adopted the piwakawaka as a mascot for the challenge The piwakawaka also known as a fantail is symbolic for change Caroline and the Waste and Sanitation team Some of the team are hitting the maunga every day and inspiring the rest of us to at least try says Caroline Haku the team s Service Delivery Manager The mountain climb is proving to be a powerful way for the team to connect and support each other I have found that on the couple of times that I have been lucky enough to go up the maunga there is plenty of communication and connecting happening says Caroline Danni Proctor and family 15

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weather conditions including temperatures as low as 4 C to 20 C strong winds up to 80kph some days and rain SKILLS AND EXPERIENCE SHINE UNDER PRESSURE I t s often during critical situations that the true skills and experience of our people is revealed This was certainly the case when a High Voltage Direct Current HVDC conductor wire fell across State Highway 7 in the Weka Pass area Waikari in North Canterbury New Zealand What started out as a standard day quickly escalated when the southern lines team part of our broader Electricity Gas team received the call at 3 08pm regarding the fault which caused the line to fall Partnering with our client the team jumped to action dispatching a helicopter to the location Field teams were also mobilised and sent to site to clear the road and open the Highway The Highway was reopened that evening but the critical work of restoring the line and power continued To complicate matters further New Zealand went into a level 4 COVID 19 lockdown on the same day and the area was experiencing a range of poor Arriving at the location the team in the helicopter reported that the damage was worse than expected with a number of additional issues said Ventia Operations Manager Mike O Brien Our client Transpower set up a national response team to manage the repair process that included Ventia people this team met daily Ventia also set up an on the ground southern response team located at the Islington office which was supported by the local Transpower service delivery manager and engineer At the peak of the operation we had approximately 40 staff on site including sub contractors The team utilised all equipment at their disposal including cranes crane trucks diggers a bulldozer tractor winches and helicopters Most of the responding team were accommodated in Amberley 40 minutes north of Islington and the work site was an hour north of Islington meaning travel was required to and from site on a daily basis Extra support staff were also mobilised from Washdyke Wellington Rotorua Napier and Hamilton Keeping staff fed also proved a challenge due to businesses being closed during the lockdown A creative solution was reached by engaging a local caf at Waikari to feed the team this in itself took a bit of organising as the Caf staff needed to be added to the isolation bubble and become essential workers responding to the fault This repair would not have been possible in the time frame without the involvement of both the Washdyke and Islington depots said Ventia Operations Manager Mike O Brien The prompt response and synergies between the two teams expedited the repair process on this unique critical asset 20 CLIENT FOCUSED Mike O Brien Delivering for our client in very trying conditions and difficult terrain Working safely on critical equipment The Washdyke crews were able to load equipment and mobilise that evening allowing them along with the Islington team to start the repair process at first light Our people did an exceptional job of not only rapidly responding to the issue but also meeting and responding to every challenge that was thrown at them he said The prompt response and synergies between the two teams expedited the repair process on this unique critical asset The response included innovating on the run and also working as one with our client to meet the end objective There were so many people who did a great job including Andrew Middlemiss who was critical to the success of this difficult repair His knowledge experience and calm manner allowed him to manage the fault repair work through all the challenges and guide the team to successfully restore the circuit in very trying conditions and difficult terrain Critically all the work was done safely and we were able to get the power restored for the residents of the local area Ventia General Manager Electricity and Gas Australia and New Zealand Craig MacDonald echoed these thoughts Ventia has been a trusted partner to Transpower for more than two decades Our team provide maintenance and project services to Transpower to support the delivery of electricity 24 7 New Zealand wide through 11 238 route kilometres of high voltage transmission line 60 route kilometres of underground and submarine transmission cable 40 674 supporting towers and poles 169 substations and 1 093 transformers The Electricity and Gas crew arrive at site 21

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SERVING UP EXCELLENCE AT PUCKAPUNYAL W hot boxes salad wraps or sandwiches egg and bacon rolls Cait says It was reasonably easy to implement as we were already using QR codes for other services on base Cait says she s generally a pretty happy person and along with her genuine interest in people that has made her ideally suited to her current role Another improvement Cait suggested and is coordinating is the implementation of TVs in the isolation rooms I like to ask people about their day and how they are she says I m also eager to learn new things so I tend to volunteer when we re asked who wants to learn something new The facilities we use for the isolation period were originally only designed to house guests for 24 48 hours so they were quite spartan Cait explains The client was very supportive of us making these small improvements to make the trainees stay more enjoyable hen you work in a customer facing role it helps to be friendly and cheerful Cait Kelso is an Accommodation Clerk in our Defence business based at Puckapunyal about 100km north of Melbourne Cait didn t simply put her hand up for one new innovation at the base she instigated it Up until recently when trainees arrived on the base from out of state to start their quarantine period in line with COVID 19 regulations they weren t given any choice in what they ate each day As everyone is now very familiar with utilising QR codes Cait figured the team could implement a system using the codes to vary their diet Each day the trainees staying in the isolation facility can scan a QR code and select what they want for their meals the following day for example Cait Kelso Cait says she knew that this was one simple way she could help make their stay more enjoyable Her efforts have been recognised by the client who sent a note of thanks to Cait via Ventia s online feedback form Course Manager Daniel Grayson said the recent improvements are just two examples of the fantastic job Cait is doing I deal with Cait regularly and she consistently strives to provide a great service while often going above and beyond he said She is doing an outstanding job Credit Dept of Defence PTE Madhur Chitnis I m eager to learn new things so I tend to volunteer when we re asked who wants to learn something new Cait Kelso Cait s days start at 6am and she says she had to quickly get used to those early mornings when she started her role around four years ago Her day today job includes checking in new trainees meeting with cleaning staff daily to schedule jobs and undertaking regular inspections of the facility for cleanliness and to ensure supplies are all stocked She has recently undergone training on Ariba and SAP to expand her skillset and last year she also mentored one of the students that came to base through the Seymour Youth Employment Partnership Four schools are involved in the program which is funded by the Central Ranges Local Learning and Employment Network LLEN in Victoria We expect Cait will go far at Ventia Watch this space 22 CLIENT FOCUSED PUCKA One of the best known military camps in Australia Puckapunyal Military Area is located 100km north of Melbourne Spanning an area of over 44 000 hectares this major base is home to the Headquarters of the Combined Arms Training Centre School of Armour School of Artillery School of Transport Army Knowledge Centre and Joint Logistics Unit Victoria The Puckapunyal area was first used as a mobilisation and training area during World War 1 By 1939 the area was formally established as Puckapunyal Camp and military activity in the area began in the early 1940s The camp s name was derived from the name of a large hill within the field training area today known as Mount Puckapunyal Puckapunyal is an English rendering of an Aboriginal word the meaning of which is obscure Ventia has been supporting the Puckapunyal site since 1999 23

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KEEPING FACILITIES HUMMING FOR OUR HEALTH CLIENTS R esponsiveness flexibility and an unrelenting commitment to deliver service excellence to our clients in the health sector is something all four of our contracts have in common The high standard of services we provide at Royal North Shore Hospital in Sydney was recognised by General Manger for the hospital Alison Zecchin who says that every time Project Director Michael and his team are presented with a challenge they come back with a solution to deliver what the client needs Alison noted that the COVID 19 pandemic threw plenty of challenges at the team many of which showed them all how hospitals of the future should be built Michael s knowledge of these buildings and the expertise he has contributed has significantly contributed to the care of our patients and staff Alison said When asked what he and his team do differently to achieve such great results Michael said that they ve stepped up to deliver projects required for COVID 19 related works as the hospital has adapted to the evolving needs of the hospital Operational excellence from a clinical standpoint can only be achieved when we have a partner like Ventia L uke Felicetti Director Corporate Services Healthscope We have been flexible and supported the client as needed throughout these changes Michael says Flexibility and adaptability often go hand in hand and are important attributes for a contract team particularly during the early days of a contract and even more so during a pandemic when you work in essential services Project Director Jonathan Woodman and his team on the centralAlliance Facilities Maintenance and Hotel Services contract on New Zealand s North Island have demonstrated their flexibility since mobilising earlier this year as they support the client in delivering exceptional health care to their communities Jonathan and his team of around 280 employees across three major facilities in the regions covered by the MidCentral and Whanganui District Health Boards provide services including a 24 7 service desk facilities engineering and maintenance hotel services security and fleet management During the periods in which the region was under heaviest lockdown as we revaluated the need to perform some of the less urgent business as usual activities such as mowing lawns and the annual planting program Jonathan made team members available to the client for more urgent hospital activities Constructing additional facilities for the management of COVID 19 activities for Austin Health in Victoria 24 CLIENT FOCUSED Facilities had additional requirements during this period including higher intensity cleaning and management of access at site that we were able to Delivering service excellence to our clients in the health sector support them with Jonathan says In addition to the work we ve done revalidating essential systems like the HVAC in operating theatres to make them COVID ready we have assisted the health boards to rapidly stand up COVID vaccination centres This all demonstrates our willingness to go above and beyond to ensure service excellence Service excellence is also the priority for the team at the Northern Beaches Hospital in Sydney where we manage asset and utilities maintenance medical gasses gardening and landscape management as a 24 7 support service for client Healthscope Delivering world class services for patients is a key priority for our client and over the past year Project Director Philip Downie and his team have focused on ensuring the facility performs to a high standard so the hospital staff can get on with their jobs The service we provide enables the wonderful clinicians to provide the best care possible to their patients he says We are fully committed to achieving excellence for the client working together as a cohesive team Director Corporate Services at Healthscope Luke Felicetti says their focus on ensuring their services are market competitive and that the organisation can deliver sustainable growth requires the ongoing support of Ventia Operational excellence from a clinical standpoint can only be achieved when we have a partner like Ventia who is focused on efficient and effective asset management In Victoria Project Director Phil Treeby and his team on the Austin Health contract have been supporting their client as they reassessed their infrastructure needs To accommodate the need for COVID 19 vaccination facilities the team recently constructed two large marquees adjacent to part of the Austin Hospital complex in Heidelberg in Melbourne s north east The marquees have been built to last for at least the next 12 months and provide much needed space for this vital activity The commitment of the team to go above and beyond to support our client as they deliver urgent care to the community is commendable Phil says In addition to these structures over the past year Phil and his team of 60 have restructured wards to accommodate patients with COVID 19 expanded the ICU and relocated short stay facilities The trades team have supported this ongoing process magnificently Phil says Their dedication to ensure we respond to client needs promptly and to a high standard is magnificent 25

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VENTIA PROGRAM TAKES TO THE SKIES Our pilots fly missions across Australia and New Zealand daily S ince its establishment in 2017 Ventia s drone solutions program now has a team of around 30 in house certified pilots across Australia and New Zealand and a fleet of state of the art drones On average the team fly missions each day to perform tasks in a safer faster and more cost effective way Chief Pilot Gary Dring says the pilots come from a diverse array of backgrounds and includes carpenters engineers accountants and environmental scientists The team fly missions each day to perform tasks in a safer faster and more cost effective way Gary Dring There are countless applications for drones across the industry but at Ventia we have used them primarily in asset inspections environmental monitoring aerial mapping and photogrammetry vegetation mapping thermal imaging and aerial photography and videography 28 INNOVATIVE Katie Selhorst SURVEYING Surveying weeds feral animals native species and other flora and fauna across large areas of land that are not accessible by foot can be challenging unless you re a licensed drone pilot like Senior Ecologist on our Defence Base Services DBS contract Katie Selhorst Joining the contract in 2020 Katie says now that she is licensed through our inhouse drone solutions team Katie now undertakes the surveys instead of subcontracting them Katie says one of the benefits of using drones in the surveying is the lack of disruption to native animal populations You can cause stress to the animals while conducting various survey methodologies These ground surveys unintentionally cause the animals to move while walking the transects as you re on their turf Katie explains With drones we can use thermal imaging which doesn t bother the animals in this instance removing that stress factor but also meaning we get a more accurate picture of the species density and locations on base Tyson Lowe SKILLING UP OUR GRADUATES Mechanical Engineering graduate Tyson Lowe joined Ventia s graduate program at the start of 2020 Over the two year program Ventia s graduates undertake three rotations two in year one and a final 12 month rotation in their second year Tyson is currently on his year long placement with our corporate drone solutions program and says it s been a great opportunity as he has achieved his Remote Pilots License RePL and aeronautical radio operators certificate He has also logged over 25hrs flight time and conducted several missions for Ventia contracts in WA in the Transport and Telco sectors This is a really multifaceted role Tyson says I ll also be taking up the role of maintenance controller which is part of our CASA Civil Aviation Safety Authority requirements This will involve undertaking a certified maintenance course so I can look after the drones and perform the required periodic servicing Other drone projects underway include work with a local Indigenous group in Western Australia where we re providing support and advice on drone operations and an inspection of maritime assets using drones in Perth This second project provides efficiencies to the contract through reduced mobilisation time and ensures the vessels remain available for other works as required In Queensland we ve conducted a trial of SkyDio drones on our South East Queensland Schools contract The deployed drone scanned a newly constructed building with minimal pilot input Gary says this technology will help Ventia capture increasingly meaningful datasets on a range of traditionally difficult assets to inspect If you re interested in exploring how drones could be used on your project or if you re keen to become one of Ventia s drone pilots contact Gary Dring via email gary dring ventia com Scan code to learn more about our drone capabilities 29

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COLLABORATING WITH CLIENTS FOR FUTURE SUCCESS A s diverse sources of energy grow more reliable and cost effective so too do opportunities to enhance our offering to clients by providing new ways of supporting their critical assets Across Australia Ventia plays a key role in the delivery of power systems services to enhance resilience and improve the reliability of telecommunication networks Our industry renowned team deliver a range of power solutions for network infrastructure sites nationally incorporating power system installations electrical distribution and battery upgrades Additional services include fire alarms generators HVAC and air conditioning racking and construction and maintenance of the building fabric The Cable Spool Shore Power Cable Solution in action This work is led by our Telecommunications Critical Infrastructure team who operate across more than 10 000 sites nationally AWARD WINNING INNOVATION SOLVING DEFENCE CHALLENGES T he Ventia Defence team at Fleet Base West FBW in Perth have collaborated with a local engineering business Onetide to develop an innovative solution that solves a long standing operational challenge for our Navy customer This initiative demonstrates all the Ventia strategy pillars in action being client focused innovative and sustainable The Cable Spool Shore Power Cable Solution eliminates the previously labour intensive process of the Ventia team and up to 40 ship s crew manually deploying the one tonne shore power cables that vessels must connect to after docking alongside a berth or wharf which can take up to three hours per operation Importantly we introduced a new business to the Defence supply chain and met the government s expectations that prime companies like Ventia will help drive local solutions for the Australian Defence industry In turn Onetide supported 7 other local SMEs After engaging with Onetide at a defence exposition in 2018 Ventia invited Onetide to Fleet Base West FBW where they examined the shore power operations and the idea for the safer and more efficient craneage and handling of shore power cabling was conceived Following successful trials at FBW Defence approved funding for 20 spools which are currently being delivered and assembled at the base INNOVATIVE By developing an innovation lab our people along with the Telstra team are able to trial and experiment on the potential use of a range of existing and emerging technologies that once proven can be rolled out right across their network Whilst the project is in its early stages it s a great example of our team working closely with a client to develop a solution to ensure future success of their critical infrastructure said Nick Anthony who is the Account Manager for Carrier Networks at Ventia The innovation also won the Defence Estate Infrastructure Group E IG Base Services Contractor Innovation of the Year award in May 2021 A few months later we were awarded the Large Enterprise New Initiative Award at the Australian Workplace Health Safety Awards 30 A mobiles shelter is a small building located at the base of a tower which stores equipment necessary to keep communication networks up and running These shelters require power and cooling solutions AWARD WINNING INNOVATION Ventia nominated Onetide for SME of the Year in the 2020 Australian Defence Industry Awards where they were a finalist amongst an impressive field of nominees The Cable Spool has reduced deployment time to around 30 minutes with two personnel and significantly reduced safety and manual handling risks The innovation is a long term sustainable solution applicable where any high energy cables are used and is suitable for all classes of Australian and foreign vessels and US Navy submarines To plan for future needs and opportunities across this business the team is currently working with Telstra to develop a temporary mobiles shelter at the Telstra Global Operations Centre GOC The facility will enable us to trial and test existing and emerging power cooling and monitoring technologies for use in Telstra s national mobiles network It also builds on Ventia s more than 25 year relationship with Telstra Watch the video of the Universal Shore Power Cable Solution in action Looking after critical infrastructure in the telecommunications sector 31

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TECHNOLOGY ENABLING PERFORMANCE We sit down with Group Executive Digital Services Karen O Driscoll as she explains more about Ventia s digital initiatives and a little about herself Q TELL US ABOUT THE VENTIA DIGITAL FOOTPRINT AND ONGOING TRANSFORMATION HOW THIS IS BENEFITING VENTIA A Our digital footprint combines back end standardisation and front end flexibility whilst preserving the integrated nature of operations financials procurement safety and people This unique model delivers optimised run costs and customer flexibility With a cloud based technology approach people can connect to our applications from anywhere which is essential to support remote working and locations 1 The three key components of this footprint are A standardised highly available Enterprise SAP platform optimised for scale and performance complemented by modern cloud applications including Success Factors Ariba and SolvSafety Leveraging these platforms across all projects enables us to grow our business and optimise our processes rapidly without significant IT costs 2 3 Three integrated work management platforms effectively deliver our operational work These support high volume services and maintenance capital projects and asset management Our strategy here is to buy SaaS products where available and financially feasible and to build when we have a unique need which will differentiate Ventia through focused technology development A flexible UX layer supports mobility solutions and client interaction portals Our UX partner works with operational users to uplift and mature the usability of our edge applications Q HOW HAS THIS STRATEGY ENABLED US TO LEVERAGE EMERGING TECHNOLOGIES WHICH DELIVER BENEFIT TO THE BROAD ORGANISATION A We are in a perfect position to focus on the benefits of emerging and edge technologies with 95 of our footprint now cloud based and our ERP solution built and substantially deployed This focus includes Connecting IoT devices to analyse real time data Leveraging our Data Analytics platform to provide valuable insights on business and asset performance 32 INNOVATIVE Embedding robotics to remove high volume manual effort across our Enterprise Expanding the use of digital twins to enable predictive simulation and forecasting of asset performance Assessing the use of Asset Networks and Blockchain to enable sharing of big data across multiple partners contractors and organisations Leveraging flexible forms and apps development in sector to meet unique project needs Q HOW ARE WE ENSURING OUR BROADER BUSINESS BENEFITS FROM THE DIGITAL STRATEGY A We have a team fully focussed on the effective operation of our current systems we also have people focused on strategy and what s coming next These team members are forward thinking and work closely with our technology partners including AWS Microsoft SAP Telstra and Apple They engage with our employees clients and contractors to deliver the strategy of the future Much of what we do is about engaging with people understanding the need and translating into a strategy we can deliver Q THE 2022 DIGITAL SERVICES PLAN INCLUDES SOME EXCITING PROJECTS WHAT ARE THE HIGHLIGHTS A We have a pipeline of work to drive continual improvement on the edge further optimising the delivery of work and connecting our partners clients and their customers With an increasing number of projects running on the Enterprise platform these improvements are benefiting numerous clients Some of the issues that we know everyone wants to hear about include hybrid working Internet of Things data and analytics and automation We re working on all of that now but I see us in 2022 really accelerating this work as we move on from integration and into a period of optimisation KAREN O DRISCOLL TELL US ABOUT YOURSELF Q IN YOUR VIEW WHAT S THE MOST SIGNIFICANT DEVELOPMENT FOR VENTIA THIS YEAR AND WHY A It has been a very busy year and even through the global pandemic we have had some significant achievements too many to name here But calling out something that everyone across Ventia has been involved in we ended the year with our Integration Program at 80 complete by April 2022 all Ventia projects will be benefitting from use of our Enterprise platforms This is a huge achievement and positions us well for the next phase of digital enablement Q Q HOW CAN OUR PEOPLE PLAY A PART IN DIGITAL INNOVATION Q WHAT LED YOU INTO THE IT WORLD A The advances we make in technology won t all come from the Digital Services team We re going to be re launching our Digital Think Tank and Innovation Forums in 2022 these are great opportunities for people around the business who are interested in technology and innovation to join us as we look at the latest trends in digital technology and share learnings and opportunities coming from our digital projects A I studied Information Systems Management at university which I thoroughly enjoyed We are also planning to expand and launch additional programs to develop our Digital Eco System these include The Data Analytics Academy where you can develop your data skills and capability critical thinking and storytelling through data are just two of the courses on offer Digital Air Tasker for people to put their hands up to get involved in some exciting projects Development of skills and tools for sectorbased Digital Enablement Sub contractor digital community supported by our UX partner this community will connect our subcontractors into a forum where they can work collaboratively with Ventia to develop and improve the platforms that they interact with Watch out for the official launch of these in early 2022 A HOW LONG HAVE YOU BEEN WITH VENTIA I joined the Transfield Services business in October 2007 and over the last 15 years I have held several roles including managing mobilisations across Australia New Zealand and North America to building technology strategies for Transport in the Middle East The 15 years have raced past with every role bringing new challenge and opportunity I am now thrilled to be part of an engaged and committed Enterprise Leadership team working to take Ventia forward and am excited to bring the digital strategy to life as part of our broader corporate strategy IT is as much about the people as it is about the systems and technology I am passionate about people leadership development and building diverse teams As a leader I ve always focused on establishing great teams and developing a collaborative and supportive culture Technology was also enticing for me as it offered a chance to make a real difference in organisations Q WHAT S YOUR FAVOURITE THING ABOUT VENTIA A My favourite thing about Ventia is the people they are amazing I also enjoy the fast pace diversity opportunities and scale While the environment can be challenging it is also very motivating I learn something new every day Q WHAT S THE BEST CAREER ADVICE YOU VE RECEIVED A I have been very fortunate to have had great leaders and mentors to work with over the past 20 years some of the best advice they have given me is always stand in other people s shoes embrace every opportunity and most importantly be authentic Watch this video to hear more about Digital Service s plans for 2022 and beyond 33

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ENVIRONMENT DRIVING TOWARDS A CLEANER FUTURE W VICTORIA S FIRST ROAD MAINTENANCE EV TRUCK DRIVES EMISSIONS DOWN In July 2021 our Western Roads Upgrade team welcomed the very first custom built fully electric EV road maintenance truck to the fleet Ventia s Plant team has been working with internal and external stakeholders on opportunities to improve the sustainability performance of our fleet and provide the flow on effect to our clients and their customers Instead of sourcing a diesel maintenance truck for our fleet and adding to greenhouse gas emissions Ventia and partner SEA Electric developed a flexible EV that not only leads the way for future projects but is purpose built for maintenance and landscaping work ith the largest contribution to our emissions coming from fuels used in vehicles and plant it is essential we transition our fleet to alternative fuels to meet our objective of delivering net zero emissions We have phased out the option to select petrol diesel passenger light vehicles across all sectors with hybrid vehicles now a standard option Over 70 hybrid vehicles have joined our light vehicle fleet since we started this transition in 2021 In addition two fully electric light vehicles will soon join the Sydney Roads Asset Performance Contract fleet in New South Wales We are also partnering with our fleet providers to trial electric vehicles and other alternative fuel options where appropriate Compared to adding another diesel truck to the fleet the new EV truck will reduce greenhouse gas emissions on the contract by 11 tonnes a year Emitting no exhaust fumes it will also improve air quality which is another important sustainability outcome and a welcome improvement for the community We received innovation recognition for this EV truck from the Infrastructure Sustainability Council as a market transforming opportunity Victoria s first road maintenance EV truck on site In keeping up the momentum we also placed an order for a fully electric Truck Mounted Attenuator TMA Truck This will be an industry first and is expected to be on the road protecting workers and incident sites in New South Wales in 2022 To complement our transition to a more sustainable fleet Ventia is investing in the latest In Vehicle Management System IVMS technology through a partnership with EROAD which has seen us achieve environmental as well as safety benefits The new EV truck will reduce greenhouse gas emissions on the contract by 11 tonnes a year The EROAD Drive Buddy system allows real time driver coaching that helps develop safer driving behaviours while also enhancing environmental performance Environmental benefits include a reduction in harsh braking and harsh acceleration leading to fuel reduction and lower emissions The first months of the EROAD rollout have seen a marked reduction in idle time in vehicles across our business 36 SUSTAINABLE 37

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GOVERNANCE TAKING ACTION TO ERADICATE MODERN SLAVERY M odern slavery is a term used to describe the serious exploitation of people through threats coercion or deception which undermines or deprives them of their freedom It is estimated to affect over 40 million people globally It doesn t include practices like substandard working conditions or underpayment of workers although they may be present in some situations of modern slavery At Ventia we do not tolerate any form of modern slavery In 2020 we released our Modern Slavery Policy and in June 2021 the Ventia Board approved our Modern Slavery Statement You can find a copy of our Modern Slavery Statement on our website at https www ventia com who we are corporate governance We re committed to maintaining and improving systems and processes to prevent modern slavery within our diverse businesses and supply chains IDENTIFYING AND MITIGATING RISKS IN OUR BUSINESS Through our work to develop our Modern Slavery Statement we identified three main modern slavery risk commodities relevant to our business Cleaning services Personal Protective Equipment and Branded promotional items Following this a large piece of work was undertaken to review the entire supply chain for our cleaning and soft services business looking for risks and opportunities to remove or mitigate those risks As a result changes were made to the way we operate on some contracts bringing services inhouse to reduce the risk of contractor noncompliance Where we can t avoid using contractors for example in some more remote locations and where we have to scale up quickly to accommodate additional work we have implemented other requirements This includes the distribution of our Modern Slavery due diligence questionnaire to all subcontractors enforcing greater invoicing consistency with those subcontractors and conducting additional due diligence and site inspections for subcontracted cleaning services delivered at remote rural locations SMARTER DECISIONS FOR SUSTAINABILITY W ithin our Defence and Social Infrastructure sector a team of passionate sustainability experts are on a mission to support clients to make smart decisions around resource efficiency and improvements RECENT PROJECTS Developed a three year Sustainability Action Plan for the National Gallery of Australia through baseline establishment stakeholder engagement and opportunity assessment The team provides strategic advice to Ventia clients across all sectors helping them to achieve their sustainability targets and aspirations Secured a 10 000 Victorian Government grant to complete an energy audit at the Mornington Shire Depot Opportunities were identified to reduce emissions by 122 t CO2 e per annum if all recommendations were enacted with expected cost savings of 28 000 All identified projects had an ROI of 3 4 years Using a dynamic holistic delivery model that integrates multiple service lines and draws on extensive industry experience the team provides an end to end comprehensive Sustainability delivery framework to clients Performed NBN Waste Audits of 10 key sites that identified issues non compliance and opportunities to improve waste management Developed mutliple new dashboards to aide Whole of Australian Government WoAG clients to track energy and waste use and progress to targets Delivered Ventia s NGERS reporting bringing legacy Broadspectrum Legacy Ventia reporting structures together FAST FACTS 1 July 2020 30 June 2021 33 060 saved in energy costs through tariff reviews and bill validation 36 NABERS assessments completed nationally with an average score of 5 0 stars from a possible 6 0 required rating score is 4 5 520 sustainability reports completed 38 SUSTAINABLE 1000 15m energy accounts collected validated and reported on in energy costs analysed and reporting on Are you interested in driving better Sustainability performance across your Project or for your client Contact the team at sustainability ventia com 39

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Being part of initiatives that give women financial independence and stability is something we can all be proud of Charmaine Higgins program we promote our services through collaborative communication to become better Dads and men In Queensland Meringandan State School was thrilled to receive a community grant to purchase STEAM learning kits for students Principal Janelle Groves said The learning kits will assist students to develop essential skills in problem solving and coding while also encouraging them to consider careers in Science Technology Engineering Arts and Mathematics Happy recipients of one of our community grants in Queensland The next round of community grants opens June 2022 SOCIAL ENGAGING COMMUNITIES EMPOWERING FUTURES O ur sustainability strategy outlines the importance we place on being people and community focused at Ventia Diversity and inclusion initiatives encompass the work we do both in the workplace and in the communities in which we work Our objective to ensure that our people are as safe and healthy and diverse as our communicates coupled with our intent to engage and respect the communities we work in sees us creating relationships and supporting people to achieve their goals GRANTING THE COMMUNITY Through our community grants program in Queensland and Western Australia we help build the sustainability of organisations who provide social activity for people who live in these regions For the past 10 years our Community Grants Program has been helping community groups schools aged care providers and other small 40 SUSTAINABLE organisations in the Pilbara Surat Basin and Roxby Downs to create a better future for people in those communities This year we provided 40 000 to 23 community groups supporting activities in the areas of education health Indigenous safety and youth Since the launch of the community grants program we have provided more than 460 000 to 286 community groups The program provides funding assistance of up to 2 000 per applicant per round to support activities or projects that provide lasting community benefits In the Pilbara in Western Australia Australian Dad s Network received a grant to purchase a new marquee for their events program Founder and Chairperson Liam Sorrell said With 2 400 members across Australia the Australian Dads Network connects Dads and families to create stronger communities Through our events PARTNERING WITH SUPPORT ORGANISATIONS We engage with local state and national organisations that enable us to enhancing or support diversity and inclusion at Ventia We signed on as a founding member with social enterprise HERconnect an organisation focused on empowering women to find sustainable employment Founded by two women in the resources sector HERconnect helps connect industry with government and community to deliver employment opportunities for disadvantaged marginalised and at risk women Sophie Eyob We have hosted students like Sophia Eyob who undertook a 12 week internship in the stakeholder engagement team on our Western Road Upgrade contract in Melbourne Sophia was in her final year of a double degree at Deakin University in Accounting and PR after moving to Australia from Eritrea via Kenya in 2016 as part of the humanitarian program Group Executive People and Capability Charmaine Higgins said she was very proud to see Ventia sign this agreement as improving opportunities for women in the workplace is key to our growth Being part of initiatives that give women financial independence and stability is something we can all be proud of and we re all looking forward to seeing successful engagement between our teams and HERconnect Another organisation we work closely with CareerSeekers is a non profit social enterprise that supports humanitarian arrivals to overcome the barriers they face when seeking to establish and recommence their careers in Australia The multi year agreement between CareerSeekers and Ventia was initially set up with a focus on providing opportunities to mid career professionals but due to the pandemic interrupting programs across Australia we adjusted plans and welcomed university students Mostafa Abassi Mostafa Abassi joined our Mornington Peninsula Shire FM contract in December 2020 through which we maintain the Shire s open spaces parklands and buildings Mostafa was referred to CareerSeekers by a friend of his who had been helped by the organisation having come to Australia from Afghanistan as a child 41

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This is my first internship Mostafa says It s been a great experience allowing me to learn a lot of new practical skills as well as putting into practice all the things I have been learning through my studies at university CareerSeekers General Manager Lynn Anderson says that it is only through partnerships with organisations across the country that they are able to create hundreds of internship opportunities These are opportunities that not only vastly improve the trajectory of career and resettlement journeys but also transform teams and projects enriching organisations and their employees Lynn says The internships give participants the chance to learn about the Australian workplace gain local paid work experience and develop valuable networks and relationships with industry mentors An illustration of our commitment to Indigenous participation and Closing the Gap in Australia outlined in our Elevate Reconciliation Action Plan is seen in the partnerships we have with employment organisations like TRACKS Larrakia woman Nicole Brown is an Indigenous engagement specialist in the Northern Territory Over 88 employees have been placed within Ventia contracts by TRACKS Indigenous Services to date as we celebrated twelve months of successfully working together on Indigenous workforce engagement and participation across the Northern Territory The Indigenous organisation has provided Ventia with labour hire services across our Defence contracts in the Northern Territory and opportunities to extend nationally are underway Working with local iwi on site BUILDING FOR A FUTURE WHILE RESPECTING OUR PAST Respecting the culture of the communities in which we operate is also key to our work in New Zealand Many of the towns and villages across Aotearoa connected by the projects are culturally very significant so the teams work closely with local iwi m ori tribal group and archaeologists Through filling roles such as chefs and cleaners through to mechanics and hospitality utility workers Senior People and Capability Business Partner Kezia Smith Defence Base Services contract says we are aiming to be an employer of choice and create pathways for local people Local Indigenous woman Lynette Stewart is one of many who has been engaged through TRACKS at the Darwin RAAF Base as a cleaner Due to her dedicated work commitment and strong performance she has been identified as suitable to transition from TRACKS to Ventia as an employee Celebrating 12 months working together with TRACK on Indigenous workforce engagement Kezia says this gives the candidates an opportunity to build a meaningful and long lasting career with Ventia In our Defence business we are always looking for opportunities to build local and regional capability she says For the teams it s always a special feeling to connect the past present and future Under New Zealand s Heritage Act such projects require a briefing from a nominated archaeologist but in practice this legal requirement is included in a broader iwi led ceremony at the start of the work guided by the local tikanga customary practices These ceremonies can be as simple as a karakia prayer and k rero discussion on site during the first morning of the works or there may be a full p whiri welcome onto the marae the iwi s meeting place with formal introductions of the entire team followed by kai a meal It s about adapting our protocols and processes to work with the iwi s tikanga according to Jeremy Simons Briefing the team Importantly it s also more than just about the start it s more about maintaining the k rero and building and sustaining the relationships that s the real key to any successful project that s the real key to any successful project These are opportunities that vastly improve the trajectory of career and resettlement journeys and transform teams and projects Lynn Anderson CareerSeekers 42 SUSTAINABLE 43

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The benefit to the business is that diversity brings unique skills new ideas new ways of thinking and broader appeal for our business Daniel says The more we bring people on the journey the more it snowballs People with disability represent around 17 of the Australian population and around 24 in New Zealand Amrita Ramjas Rebecca Teale and Darren Keys are three current team members on the contract Amrita and Rebecca are employed at Ventia s Parramatta office as greeters as well as undertaking office administration tasks they both have Down Syndrome Darren is our Cleaner in Charge at Nepean Creative and Performing Arts High School where he has worked for 26 years and is hearing impaired And did we mention Amrita is also a gold medalwinning Special Olympian in gymnastics among her many other talents Disability and Social Inclusion Manager Daniel Osgood Rebecca Teale and Amrita Ramjas in our Parramatta office More recently we hired Marco Volpe as a Help Desk Coordinator in Ventia s Adelaide office Marco is one of several new team members with a disability who are now providing support services to the Across Government Facilities Management Arrangement AGFMA which commenced operations on 1 December PUTTING OUR BEST FOOT FORWARD FOR INCLUSION W e re proud of our diverse workforce and passionate about providing opportunities for people with an array of backgrounds We have a focus on improving Indigenous and female participation across our business and we re proud of the work we ve done in increasing participation for people with disability and ensuring an inclusive culture of finding the right people to fill roles isn t helped by ignoring a largely untapped pool of capable and committed people In fact one of our largest contracts in Australia was selected as finalists in the 2021 Australian HR Institute Awards Graeme Innes Disability Employment Award category for their achievements in building a strong disability employment program Their journey to an inclusive workplace started in 2019 with the appointment of a Disability and Social Inclusion Manager to drive cultural change and engage on site leaders for buy in The team on the NSW Whole of Government Facilities Management Services contract manages over 1 000 sites and recognise that the challenges 44 SUSTAINABLE Marco became a paraplegic after a car crash in 1995 prior to which he worked as a welder and sheet metal worker He hasn t worked in the 25 years since I was interested in the job with Ventia as it offered a bit of a challenge and was something new Marco said It feels good having cash to spend and being able to get out of the house and be independent This contract employs 136 people with disability with the numbers having grown by almost 400 in 12 months thanks to a focused effort by the contract team in building diversity in their workforce Daniel Osgood was appointed to the role in August 2020 and says one of the things he loves about his role is that he s giving opportunity to a lot of skilled people that may not otherwise be given the chance Scan to find out more about our approach to disability employment AGFMA help desk team member Marco Volpe 45

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ASA team members bring a unique set of skills to our Telco team TELCO TEAM PARTNERS WITH ASA FOR OPPORTUNITIES O ther teams across Ventia are also seeking opportunities for inclusion of people with disability in their workforce ASA spatial analysts form part of the team working on designs for Telco projects in QLD Our Queensland Telecommunications team is partnering with Australian Spatial Analytics ASA to do more than deliver great service to our Telco clients The relationship is also supporting a brighter future for young spatial analysts with autism Next time you see a telecommunications crew installing your nbn upgrade or a new tower these spatial analysts could be some of the many unseen people behind the scenes helping to make it all happen Australian Spatial Analytics ASA is a registered not for profit social enterprise dedicated to training and employing remarkable young spatial analysts with autism who bring their exceptional abilities to the field of data analytics The organisation s purpose centres on the societal need to digitise for diversity It is ASA s goal that neurodiverse people be a part of the digital ecosystem as they note their distinct cognitive talents frequently allow them to excel as digital professionals 46 SUSTAINABLE Members of the ASA team commenced with our Queensland Telecommunications business to undertake design work on the nbn project working on As Built Designs These are the revised set of drawings that a subcontractor submits upon completion of a project There is great alignment with our business in data analysis that suits the ASA team s areas of focus and we re delighted to have them on this project said Matthew Swan who is the Senior Project Manager ODM in Queensland for Ventia The ASA people are bringing a great set of skills to our team and already we re seeing benefits of having them embedded into our completions process and the engagement is going extremely well

Connect Magazine 18 - Our Strategy

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