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C o n g r a t u l a t i o n sQ 1 W i n n e r s !

S u p p l y c h a i ns e r v i c e s o u t b o u n d

Joshua HaskellJanuary employee OF THE MONTH Supply Chain services outboundJosh demonstrates his ability to Win Together daily. A great example of thisbehavior was Josh participating in shadow/coaching sessions with a new FTE onthe team. Josh provided insight to specific orders, while spreading his knowledgeon the Middle Mile/ COLO workflow. Josh has a great ability to shareknowledge in a digestible, easy to understand model. Another great examplewas Josh' assistance with a SupportHub outage research. Josh worked alongsidehis manager to identify gaps in network outages, decreasing the overallproductivity of his team. Josh helped compile the data, create a digestibleworksheet, and delivered it to leadership efficiently. His work identified severaldays over the last 6 months in which SH outages caused significant decrease inagent productivity. This effective collaboration has made Josh a versatileteammate, ready to jump into any 4-walls workflow and opening the door topotential leadership opportunities.

Devan HughesJanuary Manager OF THE MONTH Supply Chain services outbound Devan encompassed We Win Together this past month. She continued ourongoing meetings with our counterparts in the EU which will help foster strongalignment in our global partnership, she collaborated effectively with variousstakeholders including raising solid questions and mapping out our transitioninto DRE with that team, and her abilities in building the best team is alsopersonified in the fact that she has two candidates from her immediate teamheading into next rounds of LEP interviews. In addition she offered support tonew managers in our new reporting structure. and has held ongoing meetings toalign on processes with the E2E team. Devan truly respects others, collaborateseffectivly and builds the best team.

Rebecca PepperFebruary employee OF THE MONTH Supply Chain services outboundRebecca has been instrumental in ensuring our SOPs have been up to date forFinal Mile Carrier Support. Upon launching DRE, she prioritized gettingcrucial information out to the team, executing with urgency and nimblypivoting from her regular day to day tasks. She defined clear and accurateexpectations via written SOP that has helped the team to have a successful startin a new workflow. In addtion, over the last couple of weeks, she went above andbeyond by finalizing a solid EDI SOP, Damage/Grading SOP for our deliverpartners in which she utilized in a recent DA training, and she has lead herpeers in understanding the link between their work and the stakeholderexperience. Rebecca not only delivers consistent and effective support to herteam, but to all she has worked with - aligning consistently with Wayfair'svalues, people principles, and standards.

Dana kitchin February Manager OF THE MONTH Supply Chain services outboundDuring the month of February, Dana has taken strides in developing/adjustingprocedures that drive efficiency and allow for leadership to have a betterunderstanding of success for all teams encompassed within Scheduling,including our BPO teams. Dana's constant focus on these objectives has landedus in a very comfortable position as we begin to strategize for Q2. Dana's workin conducting time studies, developing KPIs, partnering with EMBED to deliverBPO training and many other actions have truly signified his ability to lead byexample. Thank you for all that you do, Dana! Dana has continuously led the path this month to better streamline,standardize, and minimize workflow complications across his BPO team. Danahas made consistent strides to collaborate with the necessary stakeholders anddirecly impacted members to ensure workflow capabilities are top notch and thecustomer impact is minimal. Dana has shown through countless examples thathe is always acting with both Wayfair and the customers interest in mind.

Christina Munro March Employee OF THE MONTH Supply Chain services outboundChristina handled the restructuring and moving of their team to a new branch withagility. She jumped right into the new group chats to answer team questions in chatand provide SME perspective. They have engaged with the new teams and built upcomradery during our meetings. Christina has provided proactive updates on thenetwork and added both context and efficiency for workflows. They providedexcellent examples for deep dives and analysis.Christina located and added aflagging form for the LOM team which brought a new perspective and addedvisibility on training opportunities that were previously lacking. They havemaintained the SOPs for the LOM team and, when the time came, partnered withEMBED to transition to their workflow smoothly. Christina has been an exemplarfor adaptability and maintaining the collaboration necessary, showcasingcontinued growth individually and a lead-by-doing mindset.

Rachel Webster March Manager OF THE MONTH Supply Chain services outbound Rachel could be nominated for any of the People Principles pillars, sochoosing just one seems an impossible feat. This month, Rachel's L3 was outof office for 2 weeks, and Rachel showcased her strengths each day bycontinuing to Drive Results through Wrap Compliance deep dives, POCalignment with our BPO partners, WBR responses, trend recognition andmuch much more. She did this all while exemplifying Winning Together bycollaborating effectively with her peer, and partnering with him to overcomeevery challenge faced, while also finding ways to Improve our results such ashelping to identify and remove duplicate tickets in our teams Wrap metric.Rachel adds tremendous value to not just E2E, but Wayfair overall -- wetruly are lucky to have her. For these values and many more, there is noperson more deserving of this recognition in my mind

S u p p l y c h a i ns e r v i c e s I n b o u n d

Jessica GILBERT January employee OF THE MONTH Supply Chain services INBOUND Jess has a passion for engagement and has recently initiated new engagementactivities with the team that has helped us to better celebrate eachother, growour overall knowledge, and be mindful of our mental and physical health. Thesechanges have begun to show a boost in moral as well as have let us connect withone another in our virtual setting.

aNGIE sHAY January manager OF THE MONTH Supply Chain services INBOUND This month I want to nominate Angie for MoTM, with a focus on Adapt andGrow. As I was coming over to oversee FER Outbound she and I had a discussionabout how she had a lot of anxiety surrounding both public speaking andcomfortablity with data. Yet, over the last few weeks, she has stepped up todeliver briefs in the WBR, providing clear and concise answers to questions fromSenior Leadership. Often time, growth requires us to step outside out comfortzone, and take the risk of failure. Angie has done just this and it should be bothrecognized and applauded.

tRACY CROOKER February eMPLOYEE OF THE MONTH Supply Chain services INBOUND Tracy has done a stellar job this month on a number of fronts: 1. Continued toonboard onto our workflows, proactively escalating supplier issues as neededwithin the conversion process.1. Continued to onboard onto our workflows,proactively escalating supplier issues as needed within the conversion process. 2.Active participant in the eNPS Action Committee, running focus groups andworkshops to improve the employee experience.2. Active participant in the eNPSAction Committee, running focus groups and workshops to improve theemployee experience.3. Collaborated with her peers on identifying gap in ourexisting SOPs.4. Took on a new project, beginning to build out a SupportHubdashboard to improve visibility into the state of our team's various projects.

Angelica SosaFebruary Manager OF THE MONTH Supply Chain services INBOUNDAngelica does it all. Not only does she do an amazing job supporting her team,but she also cares deeply about the work we are doing. Recently there's beenmany absences on our team leading to inadequate coverage. Withouthesitation, Angelica will step in to provide coverage if absolutely necessary whilestill fulfilling her mangerial duties. Additionally, she has recently been helpingthe team understand the importance of time to resolution, for which we'vealready seen an improvement. Thanks for your efforts Angelica!! Works hard to assist the team on challenges being faced. Continuously improvesthe processes and the process guide. Keeps team up to date on changes and moreefficient methods to tackle workload Angelica is the definition of a true leader. Always presuming good intent,providing actionable feedback and striving for positive collaboration. Thankyou Angelica!

Amanda Bisson March eMPLOYEE OF THE MONTH Supply Chain services INBOUND Amanda has done an amazing job of demonstrating the People Principle of WeAre Always Improving - Innovate & Improve. While training on a newworkload she shared some frustrations regarding productivity. I was able todeep dive into her tickets as a result of her sharing this information with me.The findings were that she was receiving a high number of invalid tickets. Thisallowed us to recognize the need for an Invalid Ticket Roadmap for trainees thatwould describe what an invalid ticket scenario looked like and what actioncould be taken on the ticket. Thank you to Amanda for raising this concern andhelping Wayfair continue to excel at We Are Always Improving!

Jason FurzeMarch Manager OF THE MONTH Supply Chain services INBOUNDThis month I would like to nominate Jason Furze with a focus on Innovate & Improve, with an associated tie inon use Good Judgment. The RTV process is complex, and over the last several months the team has beenworking with stakeholders to hammer down on opportunities. Jason has done fantastic in this regard, In theMonth of March he sized an opportunity in relation to supplier managed freight breaches, identifying that oneof our largest opportunities to improve service level, is to find either an LTL option for RTV that is managed byus, or to alternatively provide an alternative to mitigate impact. In preparation for this, he made initialcontact with an existing vendor to see if they would meet this need, prepared a spreadsheet breaking down our2022 loads by cube volume, and resulting LTL usage. This date revealed that a large majority of our FTLshipments are actually LTL shipments that are within the allowance we provide for LTL. It also showed thebreakdown between supplier managed, and wayfair managed. Additionally, in response to questions fromStakeholders he collaborated with his team to source thoughts on the challenges of this initiative, working withAnnabeth to create succinct responses, and helped drive discussion on the topic in the follow up. This work is atthe very heart of innovation. Identifying problems, sizing them, and working with others to pursue innovativesolutions that he recommended to solve problems which impact operations. Great Work Jason!

S u p p l i e rO p e r a t i o n sS e r v i c e s / E m b e d

Jennifer MurrayJanuary employee OF THE MONTH Supplier Operations Services/EMBED Jennifer has proven time and time again to go above ad beyond her scope of work to makehuge strides within the fraud department and Wayfair. Her most recent success has includedfinding a scam ring that resulted in saving Wayfair over 100,000$ in Gift Card scams.Jennifer put all of her free time in to creating spreadsheets to show how she was able to provethis was a scam. She went into our system and canceled out all of the gift cards individually,127 in total, to ensure that the gift cards were not used to make invalid purchases. Jenniferworked on this task for months and was able to get this account canceled. She has strived toensure this issue was resolved no matter how long it took her to do. She was extremelyrelentless and focused on this task. A HUGE win for Wayfair. Jennifer is the epitome of aleader and problem solver. She deserves this recognition.

Joe SherlockJanuary Manager OF THE MONTH Supplier Operations Services/EMBED Joe has been a huge help this month making sure our scripts are up to date. Whenever achange is made, Joe is able to verify the data is correct. Joe is always available to help me whenI have questions. He also takes time to check in and offer help with his team. Joe truly caresabout others and he is able to show this through the actions he makes everyday. Joe is one of the best peers I have ever worked for. He not only is a great support with anyquestions that I have he also checks in with my direct team when I am out of the office andhandles any tasks that I would have needed to do. Thanks Joe for all you do!

Adrian PasqualiFebruary Employee OF THE MONTH Supplier Operations Services/EMBED Adrian has been a wealth of knowledge for our new team members this month. As Flexcontinues to assist FER OB, Adrian has supported their team by being ever-present in ourSlack help channel, in addition to providing pathways to resources for both her teammatesand managers. Adrian also used cross-functional knowledge to add to the FER team SOPwith a valuable process update that will ultimately drive fewer order cancellations and abetter customer experience. Additionaly, Adrian led our team huddle on charitable giving,highlighting the ways our team has made a difference and outlined our updated plan movingforward.

Michelle GrimardFebruary Manager OF THE MONTH Supplier Operations Services/EMBED Michelle exemplifies the People Principle of We Win Together. Collaborating with her onhow the Flex Team can best support the FER team is always easy to do! Michelle is warm andwelcoming! She is always willing to have her team jump in to support wherever necessary.She regularly volunteers to learn new things and to assist trouble shooting issues. She is a trueteam player! Michelle is doing an amazing job with the Flex Team. It is obvious her direct reports havemuch respect for her. Working with her team in a training capacity has been a newexperience for all of us and she has not hesitated to advocate for her people to make sure theyare receiving accurate and updated information. She has often times joined in to learn newwork loads right along with her team in an effort to better support them. With this transition,Michelle has effectively collaborated with not only myself but others as well. She approachesconcerns in a positive manner allowing for a a more complete and quicker resolution.Michelle has followed through on observations she makes often times helping troubleshootissues alongside the teams that Flex supports. She offers insight from her previous experiencesthat allow others, not just her team, to grow. Michelle is a true example of We Win together!

DorEen StermerMarch Employee OF THE MONTH Supplier Operations Services/EMBED Doreen has been stepping in and helping identify opportunities for creditcreation. She has been UATing results that helped us determine that wehave a way to seek credit for Small Parcel to Large Parcel incidents.Doreen has also been helping piloting Service Hub as the team will betransitioning to this platform soon. Dorren has been providing examplesof issues that will impact our team's SLA/ KPIs and providing the insightas to why. Both examples show how Doreen is striving to have the teamproduce the best results while maintaining Wayfair’s philosophies.

Lindsey WeirMarch Manager OF THE MONTH Supplier Operations Services/EMBED Lindsey has been leading the way in Account Operations through firmownership of the performance management process. Not only has she hadto make very tough leadership decisions through a tumultuous time, shehas been a beacon that I use as a great example for peers and otherstakeholders. Her grasp of her team's results through an objective lensleads to a smoothly operating team. This is ultimately leading to a widerspread process for all of NAPS. Exemplifying L3 People Principles, Lindsey can serve as representativefor managers in front of senior leaders and partners. Lindsey routinelycovers the WBR and is always prepared with a strong narrative backedby facts and data.

C o n g r a t u l a t i o n s t oJ a n u a r y E m p l o y e e &M a n a g e r o f t h em o n t h n o m i n e e s !JASON PEPPERSHARI SPATIGJENNIFER MURRAYFRAN VITOLOSCOTT SCROGGINSSTEPHANIE HANNERKELLY KABEHOJAKE BECKNATONIA CHATMANJESSICA GILBERTMARY MANGUMBRETT MARTINJAKE BECKLISA BUSHEYJOSHUA HASKELLRENEE NIELSONJENNA CLEMENTSARAH SMITHANDY LAPLANTEKRYSTLE BROWNREBECCA FAVIREMATT RAINBOWANNABETH MESERVIERLUKE ROGERSJESSICA JOHNSONANGIE SHAYJESS MELGARJOE SHERLOCKSARAH STAMBACHANNABETH MESERVIERDEVAN HUGHESYLENA LIGGINS

C o n g r a t u l a t i o n s t oF e b r u a r y E m p l o y e e &M a n a g e r o f t h e m o n t hn o m i n e e s !CHRISTINA SWAYNEYKIMBERLY REAMSEVAN THIBEAULTASHLEY LIGHTFOOTERIK EAGLEJESSICA GILBERTCOURTNEY SHAWANDY LAPLANTEMATTHEW MCLAUGHLINRAELANE LABBEREBECCA FAVIRETYLER DUPRECHRISTINA MUNROASHLEY WOODWORTHMARY MANGUMMELISSA CHASE TABITHA JOSEFIKDEANA HERNANDEZBETH ALDRICHAMANDA BISSONJESSICA EATONCONNOR ANDERSONJENNA CLEMENTMOIRA FLOYDPAUL BALSAMODEANA HERNANDEZANDY LAPLANTERYAN BEAUDETTE Elyse WergersNicki NelsonSarah StambachThompson DuettAngie ShayLeah BrownTravis GrantBrad WeilLuke RogersLydia FergolaAshley EmmonsJoe SherlockClaudette KayAshley EmmonsMatt RainbowAndy WoodJimmy MacDonaldJames BivinsMelody RojasSamantha PierceDan NelsonShane HebertKari DorrbeckerAnnabeth MeservierDevan Hughes

C o n g r a t u l a t i o n s t oM a r c h E m p l o y e e &M a n a g e r o f t h e m o n t hn o m i n e e s !RYAN BEAUDETTEAMANDA BISSONRENEE NIELSONHILLARY CIRRINONEALYSSA LEPAGE-MONTGOMERYSHIVA ROOPLALERIK EAGLEJULIE DALLOFELINA ALMODOVARCHRISTINA MUNROSIRI COPETABITHA JOSEFIKELIZABETH LEOJACOB ARPCYD BOGUEADRIAN PASQUALIJENNY SQUIRESDIAMOND BRAZILEJENN GILLDOREEN STERMERTALITHA THOMPSONMATTHEW TUVESONKELSEY KRAMARZPIA CHUDNEY MASONGSONGCHRIS NEUGUTHJASON PEPPERANDY LAPLANTERENEE NIELSONCHRIS NEUGUTHVALERIE O'KEEFFEAustin BabyakMatt RainbowAshley EmmonsJoe SherlockDan RytkySam AlbertRachel WebsterMichelle GrimardRachel WebsterChristina WaldnerJason FurzeSamantha PierceAnnabeth MeservierDana KitchinPeter FlintMichelle GrimardDan NelsonSarah KitchinMelody RojasJames BoymanLindsey WeirNicki Nelson

T h a n k y o u t o t h o s ew h o n o m i n a t e d !JESSICA EATONJENNI NEVELLSERICA ANTONINOAUSTIN BABYAKTHOMPSON DUETTANGIE SHAYSAMANTHA PIERCETAMMY WHITLOCKSARAH KITCHINANNABETH MESERVIERJESSICA JOHNSONJILL HAMMERSTONE RACHEL WEBSTER TRACY CROOKER JOE SHERLOCK JENNA CLEMENT PETER FLINT EVAN THIBEAULT JOSHUA HASKELL NICKI NELSON JENN DUHAIME JASON FURZE SHANE HEBERT KARI DORRBECKER SAMANTHA PIERCEANGELA HARDYASHLEY EMMONSNICKI NELSONJOE SHERLOCKMADDIE BUCHSTABERAMANDA GRIFFINRACHEL WEBSTERJAMES BIVINSBONNIE MACFARLANEBONNIE MACFARLANESARAH STAMBACHLYDIA FERGOLAJOSHUA MCDOUGALLANNABETH MESERVIERALEXANDRA STROMENIKRAE CASHKARI DORRBECKER Darren PlanteAngie ShayAngie ShayThompson DuettPeter FlintMatt RainbowDevan HughesBrad WeilSarah KitchinJackson LarrabeeScott MullenJenn DuhaimeDan NelsonKatelyn PukanskiMichelle GrimardJill HammerstoneShiva RooplalNatonia ChatmanRachel WebsterSarah StambachTravis GrantDana KitchinChristina Waldner JanuaryFebruary Leah BrownShane HebertJames BoymanAngelica SosaJason FurzeAustin BabyakDarren PlanteRebecca FredericksonAngie ShayThompson DuettMatt RainbowMichelle GrimardPeter FlintDevan HughesBrad WeilChristina WaldnerKimberly ReamsScott MullenJenn DuhaimeDan NelsonJoshua McDougallJill HammerstoneSamantha PierceJohvonna McPherson

T h a n k y o u t o t h o s ew h o n o m i n a t e d !MarchKatelyn PukanskiAngie ShayPeter FlintAndy WoodJill HammerstoneDan NelsonBonnie MacfarlaneJackson LarrabeeThompson DuettDylan KelferJenn DuhaimeEvan ThibeaultJoshua HaskellAshley EmmonsJess Melgar Angela HardyMichelle GrimardAnnabeth MeservierSarah KitchinAmanda GriffinAngela HardyJames BivinsJason FurzeMaddie BuchstaberSiri CopePeter FlintTravis GrantJoshua McDougallChristina WaldnerMelody RojasJoshua McDougallDana KitchinJessica JohnsonJoe SherlockNicki NelsonDarren PlanteRachel WebsterSarah StambachJames BoymanSamantha PierceScott MullenLuke RogersAustin BabyakJoe SherlockRachel Webster

Y o u r h a r d w o r k ,d e d i c a t i o n , a n do u t s t a n d i n gp e r f o r m a n c e s h a v e n o tg o n e u n n o t i c e d . T h a n k y o u f o r a l l t h a ty o u d o !