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TABLE OF CONTENTS1. INTRODUCTION2. COMPASS MISSION STATEMENT AND CORE VALUES3. ETHICAL CONDUCT AND PROFESSIONAL PRACTICE4. COMPLIANCE WITH FAIR HOUSING ACT AND LOCAL HUMAN RIGHTS LAWS5. LISTINGS6. BRAND POLICIES7. MARKETING MATERIALS8. CLOSING9. COMMISSIONS10. INFORMATION TECHNOLOGY (IT)11. CORE SERVICES - ADMINISTRATIVE SUPPORT12. TEAMS13. GENERAL OFFICE POLICIES AND PROCEDURES14. DISCLOSURE AND DISCLAIMERS 15. TRAINING AND COMPETENCY 

1. INTRODUCTIONThis manual is designed to provide the basic guidelines for conducting your business while affiliated withCompass.This document is available on the Compass Navigation Center. Compass may, at any time, change, revise,update, or introduce any policies as needed. A notification will be sent when updates to the policy are made.If you are viewing a static copy, please check online for the most current version.2. COMPASS MISSION STATEMENT & CORE VALUESCompass is simplifying every step of finding a home by combining innovative technology with experiencedprofessional agents.Our mission is to help everyone find their place in the world.Our success today and in the future will always be predicated on two things:1. Building superior, sophisticated tools for our agents and clients to make their experience faster, moreefficient and better informed; and2. Hiring industry-leaders across the company: Agents, Engineers, Creative Individuals, and BusinessOperators.Our core values include:1. Talent & Agility : We’re a team of intelligent professionals who approach all we do with an openmind and a belief that we can always learn more. We maintain speed and focus but are not afraid toadapt, be flexible and change direction when needed.2. Solutions Driven : As passionate problem solvers, we believe that there is a solution to everychallenge. We are innovative, forward-thinking, and proactively identify ways to add value.3. Collaboration & Diversity : Teamwork is at the core of our company ethos. We believe in thesynergy created by a diverse team of individuals collaborating and lending a broad spectrum ofinsights.4. Integrity : Treating each individual with respect, honesty, and kindness is integral to our culture. Weare committed to client confidentiality and trust.3. ETHICAL CONDUCT AND PROFESSIONAL PRACTICEAll Compass Agents are required to comply with all federal, state, and local laws pertaining to the real estatebrokerage business, including but not limited to the laws concerning licensing, disclosures, Fair Housing, theReal Estate Settlement and Procedures Act of 1974, anti-money laundering, commissions, Federal and locallead-based paint laws and other environmental laws, , do not call laws, agency, equal opportunity hiring laws,

and income tax law.All Compass agents are required to comply with the Code of Ethics of the National Association of Realtorsand the bylaws of the Metropolitan Regional Information System .4. COMPLIANCE WITH FAIR HOUSING ACT AND LOCAL HOUSING LAWSThe employees and the agents affiliated with Compass, “the Company”, are obligated to comply with theFederal Fair Housing Act and the Washington DC Human Rights Law of 1977 , Maryland Commission onCivil Rights’ Rules of Procedure , Virginia Human Rights Act . These laws require the company, with limitedexceptions, not to discriminate or assist in discrimination against potential renters and purchasers based onany protected classification, including, without limitation:● Race● Age● Veteran Status● Creed● Disability● Sexual Orientation● Color● Sex● Any other characteristic protectedby applicable federal, state, orlocal laws● Religion● Marital Status● National Origin● Familial StatusThis policy governs all aspects of operations and prohibits a range of activities including but not limited to:● Discriminatory or unlawful advertisements which indicate a preference for or exclusion of certainprotected classifications● Refusing to negotiate, sell or rent housing based on protected classifications● Misrepresenting the availability of housing● Setting different terms and conditions for potential renters or owners based on protectedclassifications● Refusing to provide reasonable accommodations for potential renters or owners with disabilities● Harassing, threatening, intimidating or coercing anyone, including sexual harassment● Falsely denying that housing is available for inspection, sale, or rental● For profit, persuading owners to sell or rent (blockbusting)● Denying anyone access to or membership in a facility or service (such as a multiple listing service)related to the sale or rental of housingConsistent with this policy, the company may not assist potential sellers or lessors with the implementation ormaintenance of discriminatory policies. If at any time, a potential seller or lessor has indicated anunwillingness to rent or sell to individuals within protected classifications or otherwise abide by its legalobligations, please contact Management immediately.Similarly, if a potential buyer or renter makes a complaint regarding alleged discriminatory practices, thecompany may not retaliate against such individual for making such complaint. If a potential buyer discussesmaking a complaint please contact the manager immediately.Resources for identifying protected classes under federal, state, and local human rights laws are providedbelow:● Federal Guidelines● DC Guidelines

● MD Guidelines● VA Guidelines● Montgomery County, MD Guidelines● Prince George’s County, MD Guidelines● Arlington County, VA Guidelines● Fairfax County, VA Guidelines● City of Alexandria, VA Guidelines● City of Falls Church, VA GuidelinesTable of protected classes (updated July, 2017):ProtectedClassesFederalDCMDVAMont.CountyPGCountyArlingtonCountyCity ofAlexandriaFairfaxCountyCity ofFallsChurchRaceXXXXXXXXXXColorXXXXXXXXXXCreed(Religion)XXXXXXXXXXNationalOriginXXXXXXXXXXSex / GenderXXXXXXXXXXFamilial StatusXXXXXXXXXXDisability /HandicapXXXXXXXXXXMarital StatusXXXXXXXXAge /ElderlinessXXXXXXXXGenderIdentityXXXXSexualOrientationXXXXXXPersonalAppearanceXXSource ofIncomeXXPoliticalOpinion /AffiliationXXAncestryXXOccupationXFamilyResponsibility/ Presence ofChildrenXXMatriculationX

Place ofResidence orBusinessXVictim of anIntra-FamilyOffenseX5. LISTINGSServices and TermsA comprehensive summary of Listing services can be found on Navigate.compass.com. Additional listingresources can be found under each agent’s ZipFormPlus account or by emailing any questions tolistingsdc@compass.com . CompassDC follows the rules and regulations of the local MLS, MRIS, a BrightMLS.It is the responsibility of the Listing Agent to retain a copy of any brokerage agreement made in connectionwith his/her listing. A copy of all signed listing paperwork is to be submitted to the Navigation Center. Atthe link Submit a New Listing Agreement. If the services of the listing team are being used, the listing teamwill commence work on the listing once all completed paperwork is received.Listings PhotographyCompass considers professional photography to be of the utmost importance. Every listing posted by theListings Department must be professionally photographed following fundamental Compass PhotographyGuidelines and approved by the Listings department prior to posting. It is the responsibility of the agent andclient to prepare the property for photography.RentalsRental listings should be posted on Cozy.co so that applicants can apply online, pay the application fee with acredit card, and have a credit report and background check supplied for the landlord. Rental listings agentsshould request from tenant applicants, including but not limited to: evidence of income (pay stubs or taxreturns), evidence of the cash available for the security deposit and the first month's rent, and a completedapplication. This process should be used for all Compass rental listings to ensure that all tenant applicationsare processed consistently and fairly. The landlord will make the decision regarding which tenant to accepthowever all applicants must be fairly considered and Compass will not participate in the rental of propertythat involves any form of discriminatory behavior on the part of the landlord. Please refer to the Fair Housingguidelines herein for further guidance. 6. BRAND POLICIESWe are working to build a strong and recognizable brand, and a significant part of this is providing aconsistent experience for clients, whenever and wherever they encounter our brand. We’ve provided thesebrand guidelines so that our clients encounter the brand they know (and learn to love) across each interaction.

The following is a guide on how to talk about Compass, complete with style pointers, grammar rules, andexamples of effective and ineffective communication. We’ve designed these guidelines in order to empoweryou to be a successful brand ambassador. All marketing materials must comply with the Compass brandpolicies outlined in this document.Compass VoiceOur voice is knowledgeable and friendly. Because we’re helping our clients make serious financial and lifedecisions, we always want to sound professional and trustworthy. At the same time, we’re a brand with a lotof heart, personality and a touch of humor, and we want to make sure we convey that spirit in ourcommunication.Talking pointsWe want to be humble, however we do believe there are a lot of great things that make Compass a special andunique company. Agents are encouraged to search “talking points” in the the Navigation Center to uncoverthe latest statistics and themes in the local market. Below are few takeaways you should consider when talkingabout Compass:General● Compass is simplifying every step of finding a home by combining innovative technology with themost experienced and professional agents● We are building a unified technology platform that provides both our clients and our agents witheverything they need in one place. Clients can search thousands of real, up-to-date, and uniquelistings, connect with an agent, and stay on top of their search on the go with the Compass mobileapp● Compass Agents have technology that gives them exceptional access to data and listings in real-timeas well as tools to make the real estate transaction faster and easier.TeamFounded in October 2012 and launched in May 2013, Compass is comprised of top-tier engineers, designers,business leaders and real estate agents. Our founders include:● Ori Allon, Executive Chairman: Former Director of Engineering, Twitter NYC● Robert Reffkin, CEO: Former Chief of Staff to the President of Goldman SachsLanguage to avoidWhile we want to communicate all of the best qualities of our business, we should also be wary of coming offas too strong or overly aggressive. Here are some things we try to avoid:Any language about how we’re dominating or taking over the market or being the “best”. Strong language likethis should be reserved for instances where we can back up claims with facts or statistics, talking about otherbrokerages, competitors or websites negatively, or referring to yourself or your team as being better than anyother Compass Agents.Tone

Consumers: When talking about Compass on public channels or speaking one-on-one with a client, your toneshould be warm, friendly and straightforward. Avoid coming off as overly aggressive, salesy or pushy. It’s okto be direct, but never make it sound like you’re strong-arming a client into doing anything.Corporate: Communicating with other agents or corporate audiences requires a more polished andbuttoned-up approach. The best tone to take is one that is polite, straightforward and to the point withoutbeing short or rude. Similar to how we talk to consumers, we should also avoid coming off as too salesy oraggressive.7. MARKETING MATERIALSMarketing your business is an important component of being successful as an agent. As a result, we want toprovide you with the support and resources necessary for successful marketing while still maintaining brandconsistency. The Navigation Center is the best repository for Marketing materials . The scope of Marketingservices are constantly evolving to provide the greatest positive impact to your business. All marketingmaterials, whether on-line or in print, must include the office phone number of the Compass office in whichthe agent is licensed. Photography and CopywritingCompass manages vendor relationships that connect agents to excellent resources that are timely and ‘onbrand’. For any questions related to writing copy or securing photography, please emailmarketingdc@compass.com .ApprovalAll marketing and communication that corresponds to official business involving Compass must be approvedby the Compass Marketing Team ( marketingdc@compass.com ). All marketing and mailing lists must adhereto Federal and local Fair Housing guidelines.These materials include but are not limited to:● Email marketing, newsletters, updates, news, or any mass email● Property information sheets● Flyers, brochures, mailers, canvassing letters, or any mass mailing● Personal marketing materials● Business cards● Promotional itemsCreating marketing materials on your ownAll materials produced should adhere to Compass Brand Policies and to our visual Style Guide. The CompassStyle Guide spells out the design philosophy of our brand, from our official logo to how to use our colors.MarketingDC can consult on the production process as needed and pair you with an approved vendor.

Creating marketing materials using the Compass Design TeamIf you would like to work with our design team, please submit your request by emailingmarketingdc@compass.com with a brief description of your need, and someone from the team will respondto you to align on next steps.Email MarketingBeyond adherence to general marketing material guidelines, email marketing must comply with additionalguidelines:1. All email marketing messages must be sent through MailChimp and include Compass’s mailingaddress and office phone number, include an unsubscribe link in the footer, and honor unsubscriberequests.2. Agents may not purchase email lists or send marketing emails to people with whom they have notpreviously interacted.3. Agents must grant administrative access to their accounts in order for Compass to provide emailmarketing.Email CorrespondenceAll email correspondence should include a properly formatted Compass email signature containing the agent’sfirst and last name (as it appears on their real estate license) and the agent’s contact information. Uponjoining Compass, agents’ email signatures will automatically follow the template below: [AGENT ON A TEAM]Joe BrokerThe Joe Broker TeamAssociate Broker, Realtor1313 14th St NWWashington, DC 20005m: 555.555.5555e: joe.broker@compass.com[INDIVIDUAL AGENT]Jane AgentRealtor1313 14th St NWWashington, DC 20005m: 555.555.5555e: jane.agent@compass.comWritten CorrespondenceAll written correspondence must use Compass letterhead . Please refer to the ordering options & processesfor agent branded letterhead.WebsitesAll agent or listing websites which mention any Compass affiliation must receive written approval from theCompass Marketing Team before development begins and before the site goes live. These sites mustprominently display the Compass logo and have an approved and diligent privacy policy. Websites mustinclude the states in which the agent is licensed and the office phone number for that office. Agent websitesmust also adhere to general branding requirements outlined in the Style Guide, including logo size, fonts, andcolor schemes. Any listing web page must link back to the listing on www.compass.com.

AdvertisingAgents are encouraged to work with the Marketing team to buy into targeted advertising opportunities atpreferred rates. All questions related to outside advertising or adherence to the Compass Brand Policies andto our visual Style Guide should be directed to marketingdc@compass.com .Media AppearancesAll TV, radio, reality TV, and online video appearances, as well as press interviews, must receive writtenapproval in advance from press@compass.com . Only designated spokespersons may speak with the press,and all press inquiries must be forwarded to press@compass.com . Any press release or announcement mustreceive written approval in advance from press@compass.com .Any agent wishing to employ a public relations team must contact marketingdc@compass.com and receiveadvance written approval.Social MediaThis policy covers the use of social media for professional purposes, including but not limited to: creatingagent Facebook pages, blogs, or social media accounts, promoting listings or Compass through personal orprofessional social media channels, or discussing Compass on social media channels. This policy covers socialmedia channels including but not limited to: Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube,Foursquare, Vine, Quora, Reddit, and blog platforms like Tumblr, Wordpress, and Blogger. The CompassSocial Media Policy is as follows:1. Be honest and transparent in every message, post, and comment.2. Follow the official Compass Facebook , Twitter , Instagram , LinkedIn , Google+ , Foursquare , andPinterest , and feel free to 'Like' and share any content posted on those pages.3. Do not represent your posts as official Compass statements, unless you are sharing or retweetingmessages from the official Compass social media accounts.4. Please pay close attention to grammar and spelling, and avoid inappropriate language.5. Do not share any confidential information on social media. This includes but is not limited to:a. Company news or plans that have not been officially announcedb. Client informationc. Compass metrics or financial data6. Be especially careful to avoid making boastful or superlative claims (i.e. best company, dominate ortake over) and portraying other companies in a negative light.7. When in doubt, please email marketingdc@compass.comNew Development Presentation MaterialsAgents presenting marketing proposals for new development projects should contactmarketingdc@compass.com for assistance with the creation of custom presentation materials (datacomparables, marketing, etc.).8. CLOSING

Instructions for Receiving PaymentEvery effort is made to help agents to receive their commissions for closed transactions as quickly as possible.To facilitate a prompt payout process, agents should follow the steps outlined here on the Navigation Center.Agents should scan and submit their closing disclosures and commission checks after settlement toagentfinancedc@Compass.com.Contract ManagementAgents can manage all contracts for their transactions independently or they can engage the ContractsDepartment to manage the purchase agreement life cycle for the transaction for a fixed fee per transaction. Ineither case, all purchase agreements must be submitted to the Contracts Department within three days ofratification. If the agent is representing a buyer in the transaction, he or she should also submit the buyeragency agreement (located in Zipform). The Contracts Department reviews all contracts and splits prior toprocessing payment.Compass will collect an administrative fee of $375 for each purchase agreement that closes. This fee must becollected from the client at settlement; otherwise, it will be deducted from the agent’s commission payment.Compass Finance will create a commission request form, which will show commission disbursement to theagent and allow for agent approval via email. Payment will not be issued until the agent has approved theCommission Request Form. Once the form is approved by the agent, the form is sent to the FinanceDepartment to processes payments.Contracts Processed by AgentsAgents should submit all new contracts through the Compass Navigation Center via the Submit NewContract form within three days of ratification. Each sales contract must include all required jurisdictionalforms (linked below), a listing/buyer agreement, and a ratified contract signed by all parties. Agents areresponsible for obtaining confirmation in writing that the earnest money deposit was deposited with theescrow holder per the terms of the contract. ● Greater Capital Area Association of Realtors● District of Columbia Association of Realtors● Northern Virginia Association of Realtors● Maryland Association of Realtors● Virginia Association of RealtorsEmail the Contracts Department at contractsdc@compass.com to notify them of any internal or externalreferral splits and any team splits that were not submitted with the original contract.Contracts Processed by the Contracts DepartmentAgents who would like the Contracts Department to process the contract for a transaction can submit a newcontract through the Compass Navigation Center and select the option to use the Contracts to Close service.Details of the service, including cost and scope can be found here and are subject to change. If an agent usesthe contract service, the fee will be deducted from the agent’s commission payment.9. COMMISSIONS

Sales CommissionsCompass is a full-service brokerage offering service from the finest agents in the industry. Compass charges afull commission to list property and does not offer rebates as an incentive to clients to work with Compass.Agents shall not knowingly reduce the listing commission being suggested to a seller in an effort to competeagainst another Compass agent who is attempting to get that same listing.New Development project commissions are determined on a case-by-case basis determined by the amount ofNew Development resources involved and the source of the business, which are subject to the approval ofthe Managing Broker.Compass-Generated LeadsCompass retains 25% of Gross Commissions received on transactions that are sourced by Compass andserviced by the agent. This is the Compass Lead Fee. The agent’s commission split is applied after theCompass Lead Fee. Compass employees are treated as Compass-Generated Leads, except that Compassallows the employee to receive a credit against the total commission due for Compass Lead Fee andCompass’s share of the commission split.Agreements Between AgentsAll commissions paid to an agent are paid in accordance with his/her prevailing commission split, unless theagent is a member of a team or the Managing Broker has otherwise provided prior written approval. Allagreements regarding referrals and splitting deals between agents must be in writing and signed by the partiesto the agreement. If there is a commission dispute between agents regarding a “shared deal”, and there isnothing in writing to memorialize the terms, the deal will be assumed to have been set up as a 50-50commission split between the agents and will be paid as such.Any dispute between agents regarding a “referral client” which is not memorialized in a written and signeddocument will be treated as a 25% referral.Agent referral form can be found on the Navigation Center for easy access to print and sign .Agents Licensed In More Than One Compass Region If an agent is licensed in two or more Compass regions and desires to do business in multiple regions, theagent must receive prior approval for each additional region from the applicable regional manager. The agentmust associate his/her license with the proper Compass regional broker license and enter into a separateCompass Independent Contractor Agreement for each region. Production across regions cannot becombined for purposes of determining split, marketing budget, or any other funding. The production in eachregion is separate, and each region’s policy applies to the production in that region only. Properties sold inany region will be attributed to the GCI in that region, and the agent will be paid according to theirIndependent Contractor Agreement in that region as well as that region’s policy.Commission SplitsCompass is committed to being the brokerage firm of choice for the best agents in the business. Thecommission split structure is intended to reflect this position and will continually be evaluated to ensure thatit supports this basic goal. An agent’s commission split is determined at the beginning of each calendar yearbased on his/her Agent Income the previous year. For agents whose initial term, as stated in their

Independent Contractor Agreement with Broker, expires mid-year, for the remainder of that year, that agent’scommission split will be based on their previous twelve months’ income. An agent’s commission split will be determined in accordance with the current schedule which is posted onthe Navigation Center. Agent income is based on the total net commissions paid to the agent on the agent’sclosed real estate transactions for the previous year.Brokerage Commission FeeCompass assesses a $375 additional fixed commission fee to the client on every sale transaction. If the agentwaives this fee for his/her client(s) then the fee will be deducted from the agent’s commission. If the fee isnot allowed to be charged on a specific transaction, then the fee is not collected. The fee is not collected onrental transactions.Personal TransactionsAgents are allowed to purchase and/or sell one personal residence per year with no commission due toCompass for the transaction(s) except the $295 fixed commission fee which will be collected. Departing AgentsIn the event that a Compass agent departs from the Company and terminates his/her ICA, any commissionsearned prior to the date of termination shall not be affected by reason of agent’s termination, except that withrespect to contracts entered into prior to agent’s termination date but not closed until after agent’stermination date, Compass shall be entitled to retain a reasonable portion of the agent’s commission to defraycosts and expenses attributable to the servicing and closing of the sale after termination of agent’s affiliation. 10. INFORMATION TECHNOLOGY (IT)This section outlines Compass’s computer facilities and Internet policies and procedures and is meant tosafeguard Compass systems and to clearly define what is acceptable business and private use of computerfacilities. The policies apply to agents and team members’ use of Compass’s system, which includes withoutlimitation equipment, networks, software, hardware (computers, smartphones, tablets, desktops, andaccessories, including agents’ and team members’ personal devices used for work), Google’s Apps forBusiness (Gmail, Drive, Calendar, Groups, etc.), the Compass website, including all internal functions and theCompass mobile app, Compass-supplied telephones and voicemail and any other equipment or networksCompass may deem appropriate to be covered by this policy.Compass’s computer facilities are critical to our operation as a company. All agents have obligations andresponsibilities when accessing computer facilities owned by or operated in connection with work conductedfor Compass.EmailsCompass Email Addresses

Compass will provide each agent with a Google-based email address on the compass.com domain. Eachaccount will also come with a full suite of Google products, including unlimited Google Drive storage,Google Calendar and Gmail.External Email AddressesAgents are permitted to use email addresses outside of the compass.com domain at Compass’s discretion.The IT Department will provide limited assistance for these outside email addresses when possible.Computers, Mobile Devices and Jump DesksIt is each agent’s responsibility to provide and maintain his/her own computer and/or mobile device. The ITdepartment will assist to the best of its ability in troubleshooting any technical difficulties on an agent’scomputer or mobile device to ensure the agent can work properly while on the Compass network.Certain offices are equipped with shared computers that are available on a first-come, first-served basis. It isthe agent's responsibility to ensure that any documents created are properly stored or erased and that theagent is signed out of all programs before leaving a shared computer.ZipFormsPlusEach agent or team member will be given a ZipForm account with access to Compass-managed globaltemplates and disclosure forms. Agents and team members will receive libraries in jurisdictions in which theyare licensed.DocuSign/E-Signature SystemThe purchase of an e-signature system is the responsibility of the agent. If an agent purchases a DocuSign orother e-signature subscription, the IT Department will assist in connecting it with their ZipFormsPlusaccount.Dropbox/Google DriveThe IT Department will assist with the storage of agent files and documents on Dropbox and/or GoogleDrive. Each agent will be given access to his/her own materials, but will not be granted access to otheragents’ or Compass staff’s files without consent from the appropriate parties.Acceptable Use of Compass ComputersAcceptable use of Compass computer facilities must be lawful, ethical, honest, and show restraint in theconsumption of shared resources. Use of these facilities must demonstrate respect for intellectual property,commercial confidentiality, ownership of information, system security and other legal obligations such asequal opportunity, anti-harassment and health and safety laws.When downloading materials from the internet, agents are solely responsible for ensuring that they do notviolate the intellectual property rights of any individuals or entities. Accordingly, agents are not permitted to

download or access any music, video, and/or other content, which such agent does not own and/or whichsuch agent does not have authorization from the copyright holder to access. Using or copying information inwhole or in part is subject to copyright laws.Prohibited Uses of Compass ComputersThese uses of Compass computers are prohibited:● Any actions that breach this Agent Policy Manual or that would negatively impact Compass’sreputation or compromise Compass’s production capability.● Vandalizing or removing equipment - Agents are expected to take reasonable care of any and allCompass equipment, including without limitation Compass computers.● Loading third-party commercial software onto Compass computers without valid licensing.● Loading or copying Compass-licensed software to other computers.● Hacking into any program or data files, breaking licensed numbered applications or attempting tosubvert or circumvent any system, application or network security measures.● Engaging in any unlawful activity including without limitation accessing, downloading ordisseminating discriminatory or otherwise offensive or illegal material and infringing on any thirdparty’s confidentiality, proprietary and intellectual property rights.Maintenance and RepairIn an emergency, or when production imperatives demand it, the IT Department may remove hardware andsoftware, data files or system connectivity at any time in order to address business needs.MonitoringCompass reserves the right to monitor the use of computer facilities by agents and team members aspermitted by law. Monitoring may include but is not limited to collecting information about:● Internet access - sites accessed, the date and time they were visited and the time spent on theinternet.● Email content, the date and time the messages were transmitted, received and opened, and emailaddresses of senders and recipients.● The use of computer software and files.Monitoring may involve the use of content security software which is used to protect corporate email.Compass may also use software backups and archives to monitor information that has been deleted from thesystems. This information is collected to ensure compliance with Compass policy, to prevent improper andinappropriate use of Compass computer facilities, to ensure compliance with applicable laws and for securityand network management reasons. Compass does not generally disclose material obtained from monitoringactivities to third parties, however, it may be used as evidence in disciplinary or legal proceedings.The Company will inspect and disclose the contents of email when required to respond in legal proceedingsand to fulfill its obligations to third parties. In these specific circumstances, the contents of communicationsmay be disclosed without the permission of the user.Security MeasuresAgents shall:● Enable all security measures requested by the IT Department, including setting a device screen lockand enabling OneLogin 2-Step Verification on their Compass email account.

● Protect their user password(s) and systems from unauthorized access by logging out of theircomputer or any shared computers computers when they are away from the desk. Never shareusername and passwords with others.● Ensure that confidential Compass information is not transmitted or made accessible by electroniccommunications unless explicitly authorized by Compass.● Assume responsibility for any charges associated with billable services.● Refrain from overloading computer facilities with excessive data or known resource-intensiveprocedures. In emergencies, if the volume of your data or the actions you are performingcompromise Compass activities, the IT Department may delete data or intervene without priornotification or your consent.● Refrain from opening attachments from unknown sources and be wary of attachments attached tounsolicited or phishing-style emails.Compass will not be liable if an agent breaks any laws while using or accessing Compass systems. Anyquestions regarding Compass’s technology policies or the proper use of Compass technology should bedirected to the IT Department at itdc@compass.com .11. CORE SERVICESCompass strives to provide services that enable agents to spend more time with clients. A comprehensive listof services available can be found on the Navigation Center . These core set of services builds quality controlinto our processes while allowing agents to focus more energy on clients and less on logistics. Compass encourages our agents to not just service buyers and sellers, but to build a business. To do thisagents need support as their sales volume grows and a consistent marketing platform is needed to drivebusiness. Traditionally, agents are left to figure these problems out on their own. At Compass, we put theinfrastructure in place so you can simply take advantage of the resources you need when you need them. Thissaves our agents time and money and provides a better client experience.These following optional services come at an additional cost to agents as set forth below.New Listings - Comprehensive Menu of ServicesCompass’s Property Marketing Specialists will bring agent’s listings to the market, offering a uniquely robustmenu of services. All Compass listings follow branded templates and these templates are available for selfservice use on the Marketing Center. Professional photography is required for all Compass listings. Adetailed view of services offered can be located here on the Navigation Center .Transaction Coordination - fixed fee per transactionThe Compass Transaction Coordinators offer administrative support from contract to closing. The agent willstill be the main point of contact with the client on the items that need to be negotiated, as well as forattending the on-site appointments. Best practices are implemented to ensure a consistently high qualityexperience for clients. A fee will be assessed to agent at the closing of each transaction and will be deductedfrom the agent’s commission. A detailed view of services offered can be located here on the NavigationCenter .Personal Marketing (fee-based service: cost varies)The Compass Marketing Team is built to service agent needs. Generally agents will meet with the MarketingTeam to decide on a strategy, and then the marketing team will assist with the agent’s personalized marketing

plan on an ongoing basis. Compass aims to refer agents to strategic partners necessary to implement asophisticated marketing plan, without the agent having to source vendors independently. A detailed view ofservices offered can be located here on the Navigation Center .12. TEAMSTeam StructureA Team exists whenever more than one agent’s Gross Commission Income (“GCI”) is combined forpurposes of commission splits and payments to such agents. A Team includes one or more Team Leader(s)and the Team Member Agent(s) that report to the Team Leader(s). A Team may also include non-licensedindividuals who perform administrative and operational services to support the Team so long as theseindividuals are not engaged in any licensed real estate activities; however, Team Leaders will be responsiblefor ensuring that Team Members comply with the law as well as all policies under the Compass Policy Manualand will be responsible, in all respects, for all acts and omissions of such Team Members. In the event that,under federal or state law, any Team Member is considered an employee of a Team Leader, the Team Leaderwill be solely responsible for the compliance with all employment and tax law requirements concerning theemployment of said Team Member. Employees of teams are not employees of Compass.Team Leaders must provide written documentation of all financial splits and “work agreements” between theTeam and its licensed Team Members to Compass Management.All licensed Team Members, whether currently at Compass or not, must be interviewed and approved by theManaging Broker prior to being engaged as Agents on a team at Compass. All licensed Team Members shallenter into independent contractor agreements with Compass and have their real estate licenses affiliated withCompass. All licensed Team members ultimately report to the Managing Broker.Without first receiving Managing Broker approval, no Team Leader or Team Member shall solicit, recruit,engage or hire any Agents or Compass staff to join his/her Team as Team Members, independent contractorsor employees servicing his/her Team.Team MarketingAll team advertising and marketing must comply with current Compass advertising and marketing policy andthe Compass Style Guide.Any Compass Team logo must be approved by the Compass Marketing Team before the logo is used by aTeam in any printed, electronic or other media.Agents recruited by Compass shall receive a professional headshot, 200 business cards, 3 name riders and 6two-sided open house stake signs, all at no charge. All agents and unlicensed assistants who are recruited byteam leaders onto teams, will be responsible for the cost of their head shots, business cards, and signage.Teams will be responsible for the cost of any new team shots as well. 13. GENERAL OFFICE POLICIES AND PROCEDURESDesk Policy

The assignment of a dedicated desk(s) to an agent or team is at the discretion of Compass management basedon production and usage. Typically, agents who generate annual sales volume of $10 million or higher aregiven a dedicated desk for use. Semi-private office space is allocated by production when available.Phone PolicyCompass does not supply desk phones.Parking PolicyFor agents with sales volume between $10 million and $15 million in the previous calendar year, the monthlycost of parking, if available to be rented, will be split 50/50 between the agent and Compass. For agents withsales volume above $15 million in the previous calendar year, Compass will pay for one parking space, ifavailable, for that agent. Parking will be awarded on a per agent basis based on that particular agent'sproduction in the previous year and as needed.Errors and Omissions InsuranceCompass carries Errors and Omissions insurance and requires all agents to pay for their own coverage underthe Compass group policy. One annual payment of $500 will be deducted directly from commissions due toeach agent in January of each year. The annual premium of $500 will be prorated quarterly for agents joiningmid year. Errors and Omissions insurance payments are not refundable. The deductible for a legal claim is$2,500 per claim, per year.Earnest Money DepositCompass does not hold earnest money deposits or security deposits.Independent Contractor AgreementAgents are required to enter into an Independent Contractor Agreement. Unless otherwise provided in theIndependent Contractor Agreement, all compensation and benefits such as the agent’s commissions split,parking, private office and marketing budget will be determined at the end of each calendar year.Charitable ContributionsCompass believes in the importance of service to the community as well as charitable giving and encouragesagents to be active contributors to the community.Legal IssuesLegal action is the method of last resort for dispute resolution and recovering fees or commissions. It is thesole prerogative and exclusive right of the company to decide whether or not to commence legal actions. Allagents must immediately consult the Managing Broker about any potential legal issues upon learning of anissue.MRIS ComplianceAll licensees at Compass must belong to the local Realtor Association and MRIS. It is the responsibility of theagent to maintain the correct status of listings in accordance with MRIS bylaws. It is the sole responsibility ofthe listing agent to comply with any notices received from MRIS.Affiliations & LicensingThe affiliations and dues regards professional organizations and any fines associated with those groups are theresponsibility of the agent. These include but are not limited to GCAAR, NVAR, DCAR, MAR, NAR, andMRIS.

Agents who hold a license in multiple market areas shall hang their licenses with Compass in each additionalmarket unless they are working in a market area not served by a Compass office.Office Hours and AccessCompass offices are open from 8:30am-5:30pm Monday-Friday. Compass Sales Managers are available 7days a week. All agents are free to stop in and use the office at any hour.14. DISCLOSURES AND DISCLAIMERSAgency DisclosureThe Agency Disclosure Laws vary in each state. Agents are expected to be well versed in agency laws and therequired disclosure laws in the states in which they are licensed. Compass agents must have a buyer brokeragreement signed by the buyer in order to work with a buyer client.Property Information DisclaimerWherever property information is disseminated in print or online, it must have the following disclaimer:“Information deemed reliable but not guaranteed.”Square Footage DisclaimerWhenever the square footage is provided, it must be preceded by “Approximate”.ZoningAlthough agents may disclose the zoning on a property, agents may not interpret zoning and what a propertymay be used for in the future.Powers of AttorneyAgents may never act as a Power of Attorney for their clients.Electronic Signature FraudThe use of electronic signatures has made it easy for agents to electronically sign or initial for their clientsand/or for other individuals to electronically sign for a client. This constitutes fraud. Agents may never signfor another person either electronically or otherwise. Wiring Money ScamsBy illegally hacking into email accounts, criminals have influenced clients to wire money to bank accountsbelonging to the hacker and/or to provide sensitive financial information via unsecure channels. Compassemail systems have a double verification system to enhance prevention of such criminal acts, but criminalactivity cannot be entirely prevented. The personal email accounts of Compass agents and employees maynot be equipped with these extra security measures and consequently may not be as well protected. Compassis not responsible for crimes that occur as a result of activities or communications on non-Compass accounts.All Compass agents must warn their clients and customers in writing that money should never be wired, andsensitive financial and bank account information should not be provided, without a phone confirmationconfirming the authenticity of the request with their agent and with the settlement company receiving thefunds.

Dual AgencyAgents may not be a buyer’s agent on their own listings. This is illegal in Maryland. Listing agents may assist abuyer on their own listing as a Seller’s Agent. It is a conflict of interest to represent two opposing parties on asingle transaction. 15. TRAINING AND COMPETENCYCompass is committed to hiring the most professional, knowledgeable, productive, competent and kindagents in our market. Compass agents are, therefore, expected to stay well informed by attending most salesmeetings and training sessions offered at Compass. Agents may not work outside of their area of expertiseand if an agent intends to do so, they must partner with another agent who is an expert in that area. Areas ofexpertise apply to geographical areas as well as property type. The Compass brokerage in the DC regionsupports residential real estate services provided by agents serving DC, Northern Virginia, MontgomeryCounty and Prince Georges County, MD. While some Compass agents may engage in small commercialtransactions, Compass agents may not engage in the sale of businesses. Compass agents may not offerproperty management services through Compass.Understanding and using Compass’s proprietary technology will support the business growth of each agent aswell as Compass. 