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PRIVATE PROPERTYTOWING FOR COMMERCIALPROPERTIESBRITTANY BRANTLEY-ENDURAPrepared for :
ABOUT USAt New Era Towing, our vision is to set the gold standard in private property towing byupholding the highest levels of professionalism, integrity, and legal compliance. We envision afuture where our services seamlessly blend with the needs of property owners, tenants, andvisitors, ensuring the swift, respectful, and lawful removal of unauthorized vehicles. We arecommitted to transforming the towing industry, making our mark through responsible andtransparent operations, and setting a precedent for safe, and secure towing services. Ourvision is a world where private property towing is not only efficient but also synonymous withreliability and respect for all involved parties.Our mission is to redefine property management for commercial properties. We arecommitted to delivering comprehensive solutions that simplify property management forowners and create safe, efficient, and attractive spaces for businesses and tenants. Our goal isto be your trusted partner in maintaining and securing your commercial properties, fosteringpositive tenant and business relationships, and ensuring rapid response to maintenance andsecurity needs. With our expertise, we aim to transform commercial properties into thriving,well-managed spaces that benefit owners and businesses alike.NEW ERA TOWING | PAGE 02VISIONMISSIONAt New Era Towing, we are dedicated to providing comprehensive propertymanagement services for commercial properties. With a strong commitment toexcellence, we bring years of experience and expertise to the table, ensuring that yourinvestment properties and properties you manage receive the care and attention theydeserve. As a unique player in the private property towing industry, we own and operateour own heavy-duty fleet, ensuring top-notch service without relying on externalcontractors.
Private Property Towing: Our expertise covers towing services for light,medium, and heavy-duty vehicles. Our commitment to compliance ensures thatvehicles parked in fire lanes, without valid handicap permits in handicap spaces,and those blocking dumpsters will be promptly towed. Patrol Enforcement Program: Our Patrol Enforcement Program works for youto stop unauthorized parking on your property. You set the parameters and weenforce them by patrolling your property and automatically removing anyunauthorized vehicle. This is done at the vehicle owners' expense and at no costto the property owner. Commercial properties commonly suffer from peopleusing their parking lot for commuter parking, overnight parking, semi-truck ordropped trailer parking, and vehicles that are patronizing a business that is notlocated on your property. We can remove any vehicle ranging from a motorcyleto a loaded semi-truck/trailer!Junk or Abandoned Vehicles: Junked or abandoned vehicles can becomebreeding grounds for mosquitoes, rats and other pests. Over time a sittingvehicle will begin to decay, tires start crumbling, dust starts to collect, as well asfluids start to leak on your property. Dangerous and hazardous fluids couldbecome safety hazards allowing pedestrians to slip and fall or impose firehazards and easily set fire to. In many cases abandoned vehicles come backstolen or are vehicles that have been used in violent crimes. Commercialproperties are easy facilities to dump such vehicles. Abandoned vehicles havealso been known to house criminal activity. There are statistical reports ofabandoned vehicles being utilized in prostitution meeting points, as well as drugdealers using them to store their drugs they are selling. Keeping a clean andmaintained parking facility is crucial to maintaining curb appeal, riddingunwanted crime, and protecting your property from unwanted critters.WHATWE DO?NEW ERA TOWING | PAGE 03
New Era Towing offers a comprehensive range of services tailored to your needs. Our securedstorage facility boasts advanced features such as cameras, lighting, and 24/7 video surveillance,ensuring the utmost safety for our customers property. Our diverse fleet of trucks is equipped tohandle towing for light, medium, and heavy vehicles, manned by uniformed drivers committed toprofessional service. We prioritize ongoing learning through conferences and employee training. Ourtow operator training sessions cover the latest changes to the industry, safety protocols in and out ofthe truck, de-escalation techniques, proper tow techniques. In addition, our in-house staff are alsotrained in de-escalating customers in person and on the phone and are up to date on all the latestlaws and compliance issues. This helps enhancing our expertise and service quality in our state-of-the-art conference room. Our secure cashier window release access box stands as a testament to ourcommitment to employee health and safety. Additionally, we prioritize convenience and accessibilityby offering a golf kart service that assists individuals with mobility challenges, ensuring a seamlessand inclusive experience when retrieving their vehicles.Over 13 Security camerasfor vehicle security WHATYOU GET!
OURTEAMOperations Mgr.Driver ManagerPresidentDispatch ManagerMICHAEL C WALDRONFELIX SANTOSBARBARA J PERALESMARCELINA PUENTENEW ERA TOWING | PAGE 05
Operations Mgt. Driver Manager Dispatch ManagerNEW ERA TOWING | PAGE 06Meet Our TeamAt New Era Towing, our team is the heart and soul of our commitment to excellence. Wetake immense pride in introducing you to the individuals who drive our mission forward:Barbara, Founder and Visionary: Barbara, the heart and soul of New Era Towing, isn'tjust a business leader—she's a passionate community advocate, dedicated to giving backthrough various charitable initiatives. Founding the company with a profound mission torevolutionize the perception of private property towing, Barbara has been a tireless forcein the industry. As a single parent and a minority woman in a traditionally male-dominated field, she's worked relentlessly to elevate industry standards, contributing hertime and expertise to the Legislative Committee at Southwest Tow Operators. Barbara'sstory is a beacon of inspiration, embodying our commitment to excellence and positiveindustry transformation at New Era Towing.Michael, Towing & Recovery Expert: With over three decades of experience in thetowing and recovery industry, Michael is a true industry veteran. His commitment toexcellence drives his belief in keeping our drivers up-to-date with the latest recoverytechniques. As a guiding force within our team, Michael provides strong leadership anddirection, ensuring that our services meet the highest standards.Felix, Rising from Within: Felix's journey with New Era Towing is a testament to hisdedication and growth within the company. Starting at the age of 17 in our office, he hasrisen through the ranks and now operates our heavy-duty trucks. His passion andexpertise contribute significantly to our service reliability.Marcelina, Towing Industry Expert: Marcelina brings over a decade of towing industryexperience to our team. Her deep understanding of the industry is invaluable. Marcelinais dedicated to staying up-to-date with the latest changes in towing regulations withTDLR (Texas Department of Licensing and Regulation).Our team is not just a group of individuals; we are a cohesive unit committed toproviding you with the highest level of service. Together, we embody the values ofprofessionalism, dedication, and community engagement that define New Era Towing.With such a passionate and experienced team, you can trust us to deliver on our promiseof exceptional service to your communities.
Operations Mgt. Driver Manager Dispatch ManagerNEW ERA TOWING | PAGE 07Our Core Values and Company Culture at New Era TowingAt New Era Towing, our identity is shaped by a set of core values that define ourcompany culture and guide our every action. We embody these principles in our dailywork, fostering an environment that thrives on Accountability, Commitment, andExcellence (ACE).Accountability: Accountability is the cornerstone of our operation. We take ownership ofour responsibilities and actions, ensuring that we meet and exceed the expectations ofour clients and partners. Our commitment to transparency, as reflected in our ticketingprocess, is a testament to our unwavering accountability. We are proud to uphold thehighest standards of ethical conduct and reliability.Commitment: Our team is bound by an unshakable commitment to our clients and ourmission. We go above and beyond to provide outstanding on-site concierge services. Thiscommitment extends beyond our professional duties; it reflects in our activeinvolvement in charitable causes and industry organizations. Barbara's dedication tochanging industry perceptions and Michael's tireless efforts to keep our team updatedexemplify our commitment to progress.Excellence: Excellence is not just a goal; it's our standard. Our team's collective expertise,led by Michael, ensures that we deliver nothing less than exceptional service. We foster aculture of continuous learning, keeping abreast of industry advancements andregulatory changes. Barbara's dedication to staying informed with the latest industrydevelopments is a testament to our pursuit of excellence.Our core values of Accountability, Commitment, and Excellence (ACE) serve as ourguiding principles, setting the foundation for the way we operate and the service weprovide. They reflect our deep commitment to professionalism, communityengagement, and unwavering dedication to our clients.This ACE culture is not just a statement; it's our way of life at New Era Towing. It's thepromise we make to you as we embark on a journey to redefine private property towingat your communities. We are confident that our team's collective dedication to ACE willenhance your experience and set a new standard for excellence.
210-590-4444bj@neweratowing.com5127 Castroville Rd. San Antonio, TX 78227Thank you for considering New Era Towing as your trusted towingpartner. While we know you have options when it comes to privateproperty towing services, we sincerely hope you grant us theopportunity to serve and safeguard your properties. With ourcommitment to excellence, unwavering legal compliance, anddedication to open communication, we aim to exceed yourexpectations and become your go-to towing solution. Together, wecan create safer, more harmonious, and well-managed properties.Contact us today and experience the difference of working with atowing partner that truly cares."