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INew HireLaunchpadNPAGNORTH POINT ADVISOR GROUP | NEW HIRE LAUNCHPAD

IINPAGIt's great tohave you onboard!This is the start of an exciting journey.

Client Services TeamAdvisory Program TeamFinancial Planning TeamEmployer Plan TeamAccounting & Tax ServicesNorth Point Advisor Group takes a team approach to providing Advisors with thetools and resources they need to be able to serve their clients. Our teams play a vital role in who we are, and how we do business. Get to know thedifferent teamsGet to know the different teamsIIINPAG

IVClient ServicesTeamJoel Spitzer - Client Service Associate (BIO)Maegan Dolfay - Client Service Associate (BIO)Nate Buyze - Client Service Associate (BIO)Emily Parker - Administrative Assistant (BIO)The client services team is at the forefront of providingboth clients and Advisors with optimal support andcare. NPAG

IVAdvisoryProgramSteve Hoffman - Chief Investment Officer (BIO)This program was created to provide the participatingadvisors a turn-key solution to their advisory accountneeds. The program’s models align with long-terminvestment objectivesNPAG

IVFinancialPlanning TeamMatt Laciskey - Associate Advisor/Paraplanner (BIO)David Guild - Paraplanner (BIO)You're joining a highly dynamic bunch.NPAG

IVEmployer PlanTeam Heidi Steffen - Plan Support (BIO)Matt Laciskey - Plan Participant Advisor (BIO)David Guild - Plan Participant Support (BIO)You're joining a highly dynamic bunch.NPAG

IVAccounting &Tax ServicesErik Oslund - Tax Manager (BIO)Patty Strickland - Staff Accountant (BIO)Zach Decker - Certified Public Accountant (BIO)Steve Sadecki - Staff Accountant (BIO)You're joining a highly dynamic bunch.NPAG

IVAdvisorsApril Breheim - Senior Advisor (BIO)Dave Hopkins - Senior Advisor (BIO)Jeff Kolodjski - Senior Advisor (BIO)Mike Dolezal - Senior Advisor (BIO)Paul Woita - Senior Advisor (BIO)Sandy Sorensen - Senior Advisor (BIO)You're joining a highly dynamic bunch.NPAG

VCore ValuesDo The Right ThingDo what is best for the good ofthe whole. Pursue ExcellencePursue continual growth in yourfield.We/MePrioritize the success of the team. Own ItBe accountablefor your words, your actions andthe results.Be Optmistic Show gratitude and believe in apositive future.

VIWhy We ExistOur Why: Improving People's LivesOur Focus: Delivering a superior client experience. NORTH POINT ADVISOR GROUP| NEW HIRE LAUNCHPAD

VIINPAGYourContributionRoles and responsibilitiesAnswers and transfers phone calls, screening when necessary;Welcomes and directs visitors and clients;Manage activities and tasks assigned in maintaining client accounts;Provide an outstanding client experience as laid out by The Company;Communicate with current and prospective clients via phone, fax, direct mail, email,or in person;Upon request, perform secretarial and clerical duties, including typingcorrespondence, memoranda, reports and meeting notes, and schedulingappointments and meetings; Gather data and information on clients;Additional services as agreed upon by Company and Employee.Client Service Associate:

Welcome to Day 1Activity LineupAccomplish paperworkand protocolsMeet with your team lead and completeemployee onboarding paperworkTour the officeand facilitiesGet to know your new surroundings withyour Team Lead.Set up work stationand email accessMake your spot belong to you! You'reencouraged to bring personal photosand items that will make your newworkspace feel more like YOU.

Welcome to Day 1IXExplore online dashboard and toolsIntroduction to the technology you will be utilizing daily. NORTH POINT ADVISOR GROUP | NEW HIRE LAUNCHPADGet familiar with the training portalhttps://login.lpl.com/idp/wAPt5/resumeSAML20/idp/SSO.pingACTIVITY LINEUP

VI NORTH POINT ADVISOR GROUP| NEW HIRE LAUNCHPADCSA Training Week 1:LPL: Telephone ProceduresLPL: Security & PrivacyLPL: Anti-Money Laundering & Financial CrimesLPL: Working with Senior and Vulnerable AdultsLPL: Account View Getting StartedRedtail: Navigation, Users & TeamsRedtail: Calendar & ActivitiesRedtail: Site Preferences & IntegrationsNPAG: Set Weekly Meeting with Administrative Manager Week 2:NPAG: Telephone ProceduresLPL: Account View: Getting StartedLPL: ClientWorks: Account TransfersLPL: Processing Move Money RequestsLPL: New Account Opening FundamentalsEOS: BookNPAG: Daily tasks, projects & expectations NPAG: Set weekly L10 scheduleNPAG: Start first project Week 3:NPAG: Calendar Procedures LPL: Compliance Overview LPL: Branch Office Security PolicyNPAG: Meet with each team to discuss their teamWeek 4:NPAG: Telephone & Calendar ProceduresNPAG: Compliance Assistant ProceduresNPAG: Any necessary ongoing trainings!

Your First OneHundred DaysNORTH POINT ADVISOR GROUP | NEW HIRE LAUNCHPADNPAGInitial onboarding & trainingComplete all required onboardingprocedures and required training as outlinedpreviously. 60 Day Review & BenefitsEnrollmentAfter 60 days, we'll complete a review, goover your performance so far, expectationsfor the future and enroll in any eligiblebenefits. Managing daily itemsindividuallyOnce training has been completed, youshould be able to manage most of your dailytasks and activities as well as assignedprojects. Reaching out for help whenneeded.

Telephone Etiquette IXNORTH POINT ADVISOR GROUP | NEW HIRE LAUNCHPADProper phone etiquette is essential to creating a positive experience. Weallow flexibility to how you answer the phone, however, a professional andinviting tone is required. You may use the examples listed below for your reference:“North Point this is [NAME], how may I help you?”“Good morning, you have reached [NAME] with North Point, how can I help you?”“Good afternoon, you’ve reached [NAME] with North Point Advisor Group, how can I help youtoday?”The main goal to clearly define with the caller who they have reached (North Point or NorthPoint Advisor Group), who is answering (that is you), and provide an inviting and helpfulinquiry as to how you can help.

Telephone Etiquette IXNORTH POINT ADVISOR GROUP | NEW HIRE LAUNCHPADSecondly, discernment is needed to know how you can direct acall. Basic questions can be asked to determine the reason for the calland then decided how/where to transfer the call. Many times,clients want to speak with an advisor when in fact they can beassisted by one of our departmental team members.

Calendar ManagementProper calendar management is essential to not only keeping your ownschedule and thoughts organized, but it how others in the organization,including advisors, will evaluate their own appointments and tasks. Inyour Redtail Playbook, there video resources and North Point specificdirections on how to add activities, appointments, and tasks. Please workwith others in the organization to help answer any questions and toconfirm with others if/when you add something to their calendar.

Welcome to the family!Michael DolezalChief Executive OfficerBIODavid HopkinsChief Business DevelopmentOfficerBIOAmanda BryantDirector of OperationsHuman ResourcesBIOHeidi Steffen Administrative ManagerBIOAnne HinesAdministrative Coordinator &Marketing BIO

Resources & LinksWebsite: www.northpointadvisorgroup.com Redtail: https://smf.crm3.redtailtechnology.comClientWorks: https://clientworks.lpl.com/Traction Tool: https://traction.tools/Paychex Flex: https://myapps.paychex.com/Anvil: https://app.useanvil.com/org/northpointadvisorgroupMicrosoft 365: https://www.office.com/?auth=2

NPAGDo you haveany questions?We're always here for youinfo@northpointadvisorgroup.comNORTH POINT ADVISOR GROUP | NEW HIRE LAUNCHPADXIV