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RESIDENT ENGAGEMENTSTRATEGY SUMMARYFEBRUARY 2024CHELSEA CREEK<ESTATE NAME>

ContentsStrategy OverviewInformConsultReviewFire Safety Equipment in your buildingMandatory OccurrencesFurther Information02040607101201

InformWhat informationwe’ll give to residentsand building ownersConsultWhat we’ll ask for youropinions on and howwe’ll gather & use themReviewHow we’ll manage,measure and reviewyour engagementThe Resident Engagement Strategy sets out how we will make sure everyone living in buildings they manage defined bylaw as ‘higher risk’ is kept informed and able to participate in decision making about the safety of their building.StrategyOverviewWhat is covered in this ResidentEngagement Strategy Summary01Since January 2022 additional measures have been put in place to improve the safety of high rise residential buildings. thisincludes the provision of more information to residents and the fire service, wayfinding signage to improve evacuation andspecific safety checks on fire safety equipment within the building. In this strategy, we will tell you how we will engage with you to help make sure your building is safe by doing the following:

This is some of the information we’ll provide, about decisions relating to the management of your building:InformWhat information we’ll give toresidents and home ownersFire SafetyInformationWe’ll provide Fire Risk Assessmentsand the Fire Safety Plan andevacuation procedure for yourbuilding. We’ll tell you when we’redoing fire door safety checks in yourbuildingWe’ll inform & consult you aboutbuilding works that directly affectyou, maintenance & proposedchanges to buildingmanagementBuilding WorkDefects to Life Saving SystemsYou’ll be notified within 24 hrswith timescales for repairsResponsibilitiesWe’ll set out the responsibilities ofresidents and landlords in relationto the safety of your building02

InformHow we will communicate informationto residents and home ownersBelow is all the ways we commit to communicate with you:Notice BoardsLook out for messages on thenotice board in your buildingBy PostIf you have opted to receivepaper communication PortalsWe’ll post notifications to ouronline customer portalDevelopmentManagerThrough usual contact withyour Development ManagerEmailIf you’ve opted to receivecommunication by emailOur WebsiteRefer to our website forinformation on building safety03

ConsultWhat we’ll ask for your feedbackand opinions onWe will ask for your opinions about key building decisions that impact you in one or all of the following ways:Significant Risk Significant DisruptionDecisions that have asignificant impact on yoursafety. For example, decisionsrelating to firecompartmentation or the fireevacuation plan. Significant CostWork that needs to becarried out on yourbuilding that comes at asignificant cost or isunbudgeted.Building work that is likelyto be very disruptive. Forexample, work that isnoisy, prolonged orrequires access to yourhome. 04

Your opinion matters to us, because it will help us to make the best decisions to ensure that your building is safe to live in.We will sometimes contact you to ask your opinion on a specific key building decision. This will often be in the form of ameeting with your development manager or a survey, either via the portal or in the post. Your opinions will be reviewed and taken into account before key decisions are made, and may influence things such as whenthe work is carried out or the scope of the work. We will feedback to you via post, email or the portal, to tell you about any changes or decisions made as a result of youropinions. Timescales for submitting your opinion, and for us to provide feedback will depend on the situation, but will be set out whenwe first contact you to ask for your opinion.This is how we’ll collect and use your opinions on building safety decisions:ConsultHow we’ll gather your feedback SurveysPortalsVisits & meetings withyour DevelopmentManager05

ReviewHow we’ll measure andreview your engagementWe will measure and keep under review the effectiveness of this strategy. We will report back on our findings and progressto all residents and homeowners or higher risk residential buildings. We will measure:Overall satisfaction that wekeep residents &homeowners safe in theirhome.Number of buildingsafety issuesreported.Number of complaintsreceived aboutbuilding safety.Number of residentsstating that they knowwhat to do in a fire.We will measure the above by communicating with you in the ways set out on page 2 of this document.The results may lead us to update this strategy and make changes to the ways we engage with you in the future.06

The Fire Safety (England) Regulations 2022 have introduced additional requirements in relation to audits and checksto ensure and enhance the fire safety of high rise residential buildings. Responsible Persons are also required toproduce a Resident Engagement Strategy.Fire SafetyEquipmentWhat fire safety equipment can be found in yourbuilding and how we ensure it is well maintainedThe Responsible Persons are required to carry out safety checks on the following assets in your building: Dry/WetRisersFireExtinguishersEmergencyLightingFireHydrantsSprinklerSystemsFire AlarmEquipmentSmokeVentsSmokeDetectorsApartmentDoorsFire FightingLiftsFire Doors07

Provide FloorplansEnsure wayfinding signs are in placeAsset testing is carried outEmergency Plans are providedFire safety tips are communicatedResident Responsibilities charter is providedOur commitment to provideinformation and updates on assetsBelow is a list actions we commit to, in order to keep your building safe:Annual Residents MeetingAnnual survey conductedPlatform provided for continuous feedbackMonthly newsletter circulatedLive issues notification and reportingDigital noticeboards: Assist in recommendation and installation Fire SafetyEquipment08

MandatoryOccurrences What we will provide residents and homeowners inthe event of a mandatory occurrence.A Mandatory Occurrence is when something arises within the building that hasan impact on the fire spread or building integrity.What are Mandatory Occurrences? What happens when a Mandatory Occurrence arises?When a Mandatory Occurrence arises we will notify the Building Safety Regulator and submit a full report within 10daysThis report will provide a detailed breakdown of the occurrence along with any actions taken, lessons learned and howwe will prevent this from happening again.More Information to be inputtedTBC10

FurtherInformationInformation for residents and homeownerson how to obtain further informationIf you need us to provide information in a different language or formatplease let us know at customerexperience@rmguk.com Our dedicated team will be able to arrange for this to be reissued to you.iAccessibility OptionsHow to Escalate a Complaint?If you would like to make a complaint about a building safety matter, pleaseemail BSAcomplaints@rmguk.com For more information about how we collect and store information in linewith GDPR when we ask for your opinions, please refer to our PrivacyStatement, which can be found on your portal.12