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© 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 1 Assessor Marking Guide CHCCCS040 - Support Independence and Wellbeing (Release 1) V1.0-23 SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 2 Disclaimer This guide contains information that is correct at the time of printing. Changes to legislation and/or training products may impact on the currency of information included. The training provider reserves the right to vary and update information without notice. Readers are advised to seek any changed information and/or updates from the training provider. This guide has been prepared as a resource to assist assessors to understand the competency requirements of the assessment tools. All assessors must read, understand, be familiar with, and follow the instructions, policies and procedures outlined in this guide. © 2023 Copyright Coast Wide Training Solutions: ABN: 3776 4517 692. This document is protected by copyright laws. It was designed and developed by Coast Wide Training Solutions and remains the sole property of Coast Wide Training Solutions. This document may not be reproduced in any way without the prior written authorisation of Coast Wide Training Solutions. This document was originally developed by Coast Wide Training Solutions but may now be altered from the original form. Coast Wide Training Solutions does not accept any liability for these resources and tools, the content and/or any reliance thereon. Any queries can be directed to: Coast Wide Training Solutions ABN: 3776 4517 692 1/45 Black Hill Road Black Hill, NSW, 2322 PH: 0425 353 277 E: jodie@coastwidetraining.com.au www.coastwidetraining.com.au Version Control Version: Date: Details of Changes: 1.0 February 2023 Initial release SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 3 Contents Contents ......................................................................................... 3 Assessor Marking Guide ....................................................................... 4 CHCCCS040 Support Independence and Wellbeing (Release 1) ........................... 4 Unit Application .............................................................................. 4 Elements and Performance Criteria ....................................................... 4 Performance Evidence ...................................................................... 5 Knowledge Evidence ........................................................................ 5 General Instructions ........................................................................... 8 Assessment Components ..................................................................... 8 Resources Required ......................................................................... 8 Assessment Practices .......................................................................... 9 Marking Criteria .............................................................................. 9 Submission of Assessments ................................................................ 9 Plagiarism and Copyright ................................................................... 9 Feedback ..................................................................................... 10 Reassessment ............................................................................... 10 Appeals Process ............................................................................. 10 Reasonable Adjustment .................................................................... 10 Student Declaration ........................................................................... 11 Assessment 1 – Theory Questions ...........................................................12 Assessment 2 – Case Study ..................................................................40 Case Study 1 ................................................................................ 41 Case Study 2 ................................................................................ 46 Case Study 3 ................................................................................ 52 SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 8 General Instructions Assessment tasks are used to measure a student’s understanding and underpinning skills and knowledge of the overall unit/s of competency. When undertaking any written assessment tasks, students are to ensure that they focus on the set tasks and that all written work is legible. Prior to the students commencing the assessments, the assessor will explain each assessment task and the terms and conditions relating to the submission of the assessment task. It is important that students understand and adhere to the terms and conditions and address each assessment task fully. If any assessment task is not fully addressed, then the assessment task will be returned for re-submission. Assessment Components The assessor will examine all of the required assessment evidence submitted for this unit of competency and decide whether: a. Satisfactory performance has been demonstrated for this assessment, or b. Satisfactory performance has not yet been demonstrated. If the student is deemed as unsatisfactory, they will need to discuss with the assessor any further evidence required. Students may only need to be reassessed on the area that was not assessed as satisfactory. Please note that students must satisfactorily complete all assessment tasks to be deemed competent for this unit. Students cannot be signed off as competent for this unit until any/all workplace and/or practical experience requirements have been met. Resources Required Students will require the following resources before undertaking this assessment: ☐ Basic Stationary. ☐ Computer/laptop and stable internet connection. ☐ CHCCCS040 Student Assessment 1 - Theory Quiz V1.0 ☐ CHCCCS040 Student Assessment 2 - Case Study V1.0 ☐ Care Plan 1 – Charlie Baker – Disability ☐ Care Plan 2 - Angela Freeman – Disability ☐ Care Plan 3 - Carla Johns- Disability ☐ CHCCCS040 Student Assessment 3 - Practical V1.0 ☐ CHCCCS040 Work Verification Report V1.0 ☐ Suitable workplace for practical demonstrations. Assessment will be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the community care sector and will include access to: • Real working conditions and contingencies as well as using suitable facilities, equipment and resources, including: SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 12 Assessment 1 – Theory Questions Instructions This assessment has been designed to allow the student to demonstrate their knowledge and written communication skills. These questions form the underpinning theoretical knowledge of the unit of competency. Students will need to demonstrate a sound knowledge of the topic in their responses and answer all the questions provided. Students are required to answer all questions correctly to achieve a satisfactory result. They must read the questions and record their response in the space provided or indicate the correct response from a number of given options. Students are able to refer to the Learning Guide, workplace policies and procedures, workplace templates and other materials to complete this task. Section 1: Human Needs and Development Q1.1. According to Abraham Maslow, people have a range of needs that extend from the most basic to deeper psychological or intellectual needs. Complete Maslow’s Hierarchy of Needs by labelling each level. 1.3, K1, K1.1, K1.2, K2 Student responses must indicate the following or similar: Self-Actualisation Esteem Love and Belonging (Social) Safety Physiological SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 17 Section 2: Human Health and Wellbeing Q2.1. For each of the following health terms, provide a brief summary of its meaning. K6 Student responses must describe the following or similar: Physical health Functioning of the physical body, or to the body functioning the way it is supposed to. Psychological health Emotional and behavioural functioning. Optimal health A person’s best possible physical and mental functioning. Q2.2. People with a disability are more susceptible to mental health symptoms. True or False? 4.7, K6.1, K7, K13 Student responses must indicate: ☒ TRUE ☐ FALSE SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 24 Section 3: Providing Support Q3.1. Briefly describe the following service delivery models. K11 Student responses must describe the following or similar: Home care Provides care and support services to assist individuals to continue living independently at home. Living Communities or Apartments Individuals live interpedently within a community of people of a similar situation or stage of life. Support and care are provided whilst the person can live independently with services and amenities very close by. Residential care Offers on-going care in a residential care facility, tailored to an individual’s needs. Offers high level of support. Q3.2. When caring for a person, what would you do to demonstrate treating someone with dignity? Describe two (2) examples. K17 Student responses must describe two of the following or similar: i. Show respect – Being courteous, communicating, and taking time. ii. Maintaining Privacy –Personal space; modesty; and confidentiality including closing doors or drawing curtains and respecting the client’s personal belongings. iii. Supporting self-worth - Maintaining a clean and respectable appearance, pleasant environments, providing the client with choice, and listening. iv. Allowing autonomy – Including freedom to act and freedom to decide, providing clear and comprehensive information. SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 30 Section 4: Legal and ethical requirements Q4.1. What is your duty of care as a support worker? K18.1 Student responses must describe elements of the following or similar: To take reasonable care to avoid acts or omissions that may cause foreseeable harm to any person. To act in a way in which a reasonable person would envisage could not cause harm. To ensure the safety and wellbeing of people receiving my services. Ensuring my actions or inactions do not put myself or anyone else at risk. Q4.2. List three (3) common hazards you may come across when supporting a client? 3.3 Student responses must list three of the following or similar: i. Client behaviour. ii. Inappropriate lighting in the home. iii. Slippery surfaces. iv. Clutter. v. Poor appliance maintenance. vi. Behaviour of others. Q4.3. If you found a hazard or risk during an inspection that you were unable to rectify. What would you do? 3.3, K18.1 Student responses must indicate the following or similar: Complete hazard/incident report form, Or Verbally report to your direct supervisor. SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 34 Section 5: Deterioration, Neglect and Abuse Q5.1. In the table below, give three (3) examples of indicators that may alert you to a decline or deterioration in a person’s… 3.4, 3.5, K7, K16 Student responses must list three of the following or similar: …Behaviour • Becoming withdrawn or isolated - not going out as much as previously, not in contact with family. • Not getting things done - cleaning, work. • Using non-prescribed drugs or alcohol. • Not being able to concentrate on activities or tasks. …Physical condition • Weight loss or gain. • Reduced or changed mobility. • Client reports pain. • Poor oral health. • Changes to skin condition. • Increased illnesses. • Fatigue. …Mood • Feeling overwhelmed. • Sadness. • Feeling guilty. • Irritable or frustrated. • Indecisive. • Disappointed. • Anxious. …Expressed thoughts • Saying things like: • 'I can't do anything right'. • 'Nothing good ever happens to me'. • 'People would be better off without me'. …Physical symptoms not linked to existing issues • Always tired. • Lots of headaches or sore muscles. • Trouble sleeping. • Change in appetite. • Significant change in weight. • Stomach problems. • Short of breath or dizzy. SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 40 Assessment 2 – Case Study Instructions This assessment has been designed to assess the student’s practical application of the knowledge of this unit of competency. They will need to demonstrate a detailed knowledge of the topic in their responses and answer all the questions provided. Students are required to read the case study provided and complete all questions correctly to achieve a satisfactory result. They must read the question, referring to the case study and record their response in the space provided. Their written responses, unless otherwise stated, must be a minimum of 2 paragraphs. Students are able to refer to the Learning Guide, workplace policies and procedures, workplace templates and other materials to complete this task. SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 52 Case Study 3 Carla is 31 years old; she has a mild brain injury and PTSD from an incident two years ago. She has just moved to supported accommodation after her mother was admitted to an aged care facility with severe dementia. Carla’s Guardian is her older sister, Renee. Carla is living with Matthew and Sarah and supported by a team of support workers. Carla and her mother regularly hosted bible study in their home and Carla has asked at the house meeting if she could host the next one. Matthew said, ‘No way!’ Carla’s care plan has been provided. a) In your role as a support worker how would you facilitate helping Carla to meet her need of spirituality and social connection whilst considering the needs of her housemates? 1.1, 1.2, 1.4, 1.5, 2.5, 4.1, 4.3, K1.3, K4.3, K4.4, K5, K17, K18.7 Student responses must describe the following or similar: - Arrange a mediation meeting between residents. - Communicate positively and allow each member to discuss their concerns. - Acknowledge both Matthew and Carla’s feelings. - Explain that everyone has different beliefs and as this is now Carla’s house too that she can organise social activities like everyone else. - Offer suggestions to the other residents on how they may deal or manage the social activity. - Assist Carla to contact the members of her group and invite them over. - Help Carla plan out what she needs to run the group- food, drinks, space. - Support Carla to prepare what she needs and be available to her during the activity. SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 56 Assessment 3 – Practical Skills Demonstration Instructions Due to the nature of vocational learning, the assessment of the practical skills of this unit of competency cannot be entirely conducted by the assessor. To ensure the integrity of the assessment and that the student is authentically acquiring the skills required by the unit, the assessor requires a workplace supervisor to observe the student’s performance and verify their skills acquired. Involving a workplace supervisor as a third party in the collection of evidence allows assessors to gather authentic and valid evidence of the student’s real work performance under real working conditions. The purpose of the Workplace Verification Report is for you to verify and record the student’s progress towards achievement of competencies. It contains a record of all the competencies required for this assessment and must be acknowledged by you, the third-party, the student and the assessor. Details of competencies in which the student must perform, and you must acknowledge are listed on the following pages. The Workplace Verification Report… • Identifies tasks that the student will need to undertake • Details the instructions that you, the third party, will need to follow • Allows you to record your observations of the student and additional comments • Allows the assessor to validate your feedback and add their own comments • Is an important record of the student’s achievements and must be completed in full and returned to the student on completion of the assessment • Provides additional evidence to support the competencies required for this unit of competency to be achieved You must complete all the sections in this report after observing the student throughout the task requirements. Complete each section and indicate your opinion of if the student demonstrated the skills described by adding comments and feedback. Responsibilities Students are responsible for: • Providing the Verification Report to you, the Third-Party. • Ensuring the Verification Report is completed by you before submitting it to the assessor. The workplace supervisor is responsible for: • Facilitating the practical activities. • Observing the performance of the student. • Reviewing and monitoring their performance by indicating your observations and providing feedback to the assessor. • Discussing your observations and feedback with the assessor. SAMPLE

CHCCCS040 Support Independece and Wellbeing Assessor Marking Guide © 2023 Coast Wide Training Solutions | CHCCCS040 Assessor Marking Guide V1.0-23 60 Task 2. Record of Hours Timesheet You are required to complete 120 hours of direct client support to successfully complete this unit. Use the table in the Workplace Verification Report to record your hours and have your workplace supervisor sign off to confirm completion. Do not record any break times. Record comments about your main duties in the space provided. End of Assessment 3 SAMPLE