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CCMS Associates CCMS Associates 1497 Main Street Suite 170 Dunedin FL 34698

Claim Services CCMS Associates CCMS is a multi line claim adjusting service that utilizes technology and a human centric approach for problem solving which drives creativity and innovation throughout the claim service lifecycle We re more than just our tagline STRATEGIC PROCESS MEASURED RESULTS We are dedicated to solving the challenges and complexities in the property and casualty insurance claims vertical Our firm s executive team has over 135 combined years of claim service experience of which the majority is from a direct carrier approach We create unique programs that drive a successful claim life cycle while at the same time strategically managing all aspects of the complicated issues carriers and policyholders are facing throughout North America From task assignments to the most complex claim issues you can rely on the highly experienced staff at CCMS Associates to provide you with a level of service that is second to none We consistently strive to go above and beyond what is expected of us and do everything in our power to satisfy the needs of our clients CCMS Associates offers an ever expanding line of claim services including Residential Causation Focused Claim Investigation Handling Daily Field Claim Adjusting Services Dispute Resolution Field Adjusting Program Litigation Management Mediation and Appraisal Services Catastrophe Field Claim Adjusting Response Commercial Daily Field Claim Adjusting Services Coverage and Loss Assessment Claim Adjuster Specialist On Site Office Field Adjusting Services Restoration Period Claim Management Adjusting Service Dispute Resolution Field Adjusting Program Litigation Management Mediation and Appraisal Services Catastrophe Field Claim Adjusting Response Team Field Adjusting to Multi location Policyholder Claim Data Analytics Capturing Unstructured claim data valuable to strategic planning process Reporting and Analyzation for Claim Exposure Management 1497 Main Street Ste 170 Dunedin FL 34698 727 234 1967 claims1 ccmsclaims com

Executive Team Cassandra Gallegos AIC Chief Executive Officer President Cassandra Hand Gallegos has served the insurance claim industry since 1989 She currently serves as CEO President and Chief Claims Officer of CCMS Associates in which she founded Throughout her career she has directly handled and managed all aspects of the claim process Her expertise and skills in claim operations and management has assisted carriers independent adjusters and third party administrations in continually delivering high customer service ratings Cassandra s experience as a Claim Executive specialist in loss management risk management operations executive analysis and strategic solutions deliver results to start up and growth organizations Cassandra s years of experience as a carrier C Suite Executive IA Firm Director and Entrepreneur together with her unique vision of claims management will be shaping this industry for years to come Cassandra obtained her Associate in Claims designation from the Chartered Property Casualty Underwriter Society in 2001 She is an advocate of the property and casualty insurance industry and has served as Chairman for the Claim Committee for Florida Property Casualty Fraud Task Force She is a licensed adjuster and Continuing Education Provider approved by the State of Florida and Texas Hernando Gallegos CFE Chief Operations Officer Since joining the property and casualty insurance industry in January 2008 Hernando Gallegos has cultivated experience in the Agency Claims and SIU sectors of the industry He currently serves as the Chief Operations Officer of CCMS Associates As one of the founders of CCMS Associates Hernando s valuable experiences in Commercial Aviation Damage Assessment Equipment Breakdown Hull and Residential Commercial Construction as well as Information Technology makes him an integral part of the company s rapid success Hernando holds multi state claim adjusting licenses Florida Private Investigator license Certified Fraud Examiner CFE designation and Information Technology Infrastructure Library ITIL certification Hernando is fluent in both English and Spanish 1497 Main Street Ste 170 Dunedin FL 34698 727 234 1967 claims1 ccmsclaims com

Bill Hallinan Director of Claims Beginning his insurance career in 1993 Bill has worked on both the TPA and carrier side where he gained extensive experience in commercial and residential property large loss fire investigation complex and catastrophe claims Bill s prior experience in risk management and quality control supports the basis of excellence seen throughout our claim staff Since joining CCMS Associates Bill has been promoted to Director of Claims where his vast claims know how in conjunction with his desk and field experience makes him a valuable leader and mentor to the entire CCMS team Bill s expansive CAT management experience throughout North America drives CCMS catastrophe team efficiencies Bill graduated from Penn State University with a Bachelor of Science Degree in Physics He previously held a Fire and Explosion Investigator CFEI certification Sara Russoniello Director of Litigation and Liability Sara began her insurance career in 2004 working for an auto carrier as a field adjuster and was later promoted to claims manager Interested in expanding her claims knowledge she joined a residential property carrier where she held various positions in SIU and Litigation and held the position as Claims Director Through these roles Sara gained firsthand experience in detailed claims investigations alternative methods of dispute resolution and in depth litigation strategies She has extensive deposition experience and has assisted throughout the trial conclusion of multiple trials Sara graduated from Florida State University with a Bachelor of Science Degree in Business Administration She has presented at the Florida Insurance Fraud Education Committee Conference and is a Continuing Education Provider approved by the State of Florida 1497 Main Street Ste 170 Dunedin FL 34698 727 234 1967 claims1 ccmsclaims com

Brock Bagley Director of Resource Management For over 15 years Brock has managed technology and led workflow improvements in the delivery of claims services to insurance carriers His specialized focus on finding the right talent to fill needed boots on the ground brings CCMS Associates the best in class desk and field adjusters resources His team leading abilities continue to carry the CCMS Associates vision to our associates by providing key support and training to exceed the goals we set forth Brock also supports continued learning and skills based training programs for our team Brock graduated from Wake Technical Community College focus on Computer Information Technology Kristy Hauger Director of Business Development Kristy s diversified 17 years of experience in the insurance industry brings technical expertise to developing client programs to exceed expectations Her extensive claims service sector knowledge includes creating solutions for carriers underwriters brokers agents law firms and the Lloyds market She creates effective strategies and tactics to meet market demands while cultivating strong long term relationships as well as prospective new business relationships Her claim service knowledge encompasses property casualty construction engineering marine heavy equipment commercial auto cyber agriculture natural resources and fine jewelry and art After attending Kennesaw State University Kristy s career started in construction consulting prior to switching to the independent claims adjusting field Alex Gallegos Digital Transformation Leader Joining the claim industry in 2012 Alex brings a digital approach to CCMS Associates claim investigation Alex utilizes an analytics first data strategy driving transformation of claim services Alex has deep experience in legal handling of subrogation claims handling working directly with a notable defense law firm in the past His Claim Management experience includes daily residential and commercial oversight and development of new claim response programs 1497 Main Street Ste 170 Dunedin FL 34698 727 234 1967 claims1 ccmsclaims com

Alex attended DeVry University studying Simulation and Game Programming He has recently completed the MIT Sloan School of Management Artificial Intelligence Implementation for Business Strategy certification Alex is also working towards completing his CPCU certification He heads CCMS digital transformation team and data analytics programs 1497 Main Street Ste 170 Dunedin FL 34698 727 234 1967 claims1 ccmsclaims com

Complex Claims Investigations The Problem Residential and Commercial Property Insurance carriers are faced with significant increase in litigation appraisal demands and civil remedy notices originating from third party represented claims at first notice of loss Patterns of behavior and business practices of assignees of claim benefits continually change to drive increased returns on their model using an insurance carrier s weakness to increase their profits Origin and cause evaluation to clarify the damages claimed are prejudice by late re porting or removal of the part from examination Subrogation returns are nullified Investigating and handling claims with third party representation and or assignees requires up to five times more the work from a claim department where resources are limited The Solution CCMS Associates Claim Data Analytics and Adjusting Solutions Unique and specialized field investigation combined with senior claim adjusters focusing on causation and origin of the claim presented to the carrier CCMS Associates investigation clears the claim for coverage and or preserves policy defenses Strong customer communication and best in class claim handling practices drive positive outcomes Detailed Claim Data tracking behaviors and trends is gathered during each phase of investigation These tools assist in identifying Emerging Risk as they present allowing identification of potential loss development early in the claim cycle Our claim managers constantly review risk reward to drive the positive impact and resolution CCMS Associates serves as your resource management tool for desk adjuster and third party administrator for your complex claims We create a specialized answer to your resource management challenges for complex claim handling Our real time predictive analytics in this subset of claims drive outcomes reducing total incurred and litigation costs Strategic Process Measured Results 1497 Main Street Ste 170 Dunedin FL 34698 727 234 1967 claims1 ccmsclaims com

CCMS Contact Information Toll Free 844 672 6070 Fax 813 330 3187 Postal Address 1497 Main Street Ste 170 Dunedin FL 34698 satellite offices Austin TX Asheville NC Electronic Mail claims1 ccmsclaims com Website www ccmsclaims com New Assignments may be submitted to CCMS via above telephone fax or email Management Contacts Cassandra Hand Gallegos AIC CFE CEO and President cassandra ccmsclaims com 727 308 6903 Hernando Gallegos CFE Chief Operations Officer hernando ccmsclaims com 727 308 6904 Bill Hallinan Director of Claims billh ccmsclaims com 727 308 9333 Brock Bagley Director of Resource Management bbagley ccmsclaims com 727 274 1378 Sara Russoniello Litigation Manager sarar ccmsclaims com 727 346 6837 Kristy Hauger Director of Business Development khauger ccmsclaims com 727 274 1372 Alex Gallegos Claim Manager alex ccmsclaims com 727 308 6905 1497 Main Street Ste 170 Dunedin FL 34698 727 234 1967 claims1 ccmsclaims com