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Strategi c Process Measured Resul ts TheProblem Re s i de nt i a la ndc omme r c i a lpr ope r t yi ns ur a nc ec a r r i e r sa r ef a c e dwi t hs i gni f i c a nti nc r e a s e si n a ppr a i s a lde ma ndsa ndl i t i ga t i o nnot i c e sor i gi na t i ngf r omr e pr e s e nt e dpol i c yhol de r s Appr a i s a l a nd orme di a t i oni snota l wa y st hes ol ut i ona ndi nma n yc a s e s i ti sus e donl ya st hene xts t e p t owa r dsl i t i ga t i on Addi t i ona l l y a p pr a i s a lunde rpol i c yt i me f r a me sa ndout c ome sa r eunc ont r ol l e d Pa t t e r nsofbe ha vi ora ndt hebu s i ne s spr a c t i c e soft hi r d pa r t ya s s i gne e sofc l a i mbe ne f i t sa r e c ont i nua l l yc ha ngi ngi nor de rt odr i vei nc r e a s e dr e t ur nsont h e i rmo de l Pr op e r l yi n ve s t i ga t i nga nd ha ndl i ngc l a i mswi t ht hi r dpa r t yr e pr e s e nt a t i ona nd ora s s i gne e sr e qui r e se xt e ns i vet i mef r oma c l a i mde pa r t me nt sr e s our c e s TheSoluti on Uni quea nds pe c i a l i z e df i e l di nv e s t i ga t i onc ombi ne dwi t hs e ni orc l a i ma dj us t e r sf oc us i ngon i de nt i f yi ngt her e a s onf ort hede ma nda nddi s put e Thr oughi de nt i f i c a t i onofe xpe r tf i e l d i nv e s t i ga t i on or i gi ni de n t i f i c a t i on e xpe r tl e ve le va l ua t i ono fe s t i ma t i ngpr a c t i c e sa ndc l a i mda t a a na l yt i c s CCMS As s oc i a t e s di s p ut er e s ol ut i onp r oc e s ss e c u r e sr e l e a s e sa nddr i ve syourl os s de ve l opme ntc ont r olp r ogr a ms OurSt r at e gi cPr oc e s s Cl e a r st hec l a i mf orc ove r a gea nd orpr e s e r ve spol i c yde f e ns e s Be s t i nc l a s sc l a i mha ndl i ngpr a c t i c e s De t a i l e da na l ys i sofoppos i ngs i dede ma nd De f e ns i bl epa t ht or e s ol ut i onpr i ort oa ppr a i s a lorme di a t i on De t a i l e dc l a i mda t at ha tt r a c ksbe ha vi or sa ndt r e ndsi sga t he r e ddur i nge a c hpha s eofi nve s t i ga t i on The s et ool sa s s i s ti ni de nt i f yi nge me r gi ngr i s ka ndc l a i mbe ha vi orpr a c t i c e s Knowi nga l l owsust o r e s po nd OurMe as ur e dRe s ul t s Pol i c yde f e n s e sdur i ngc l a i mi nve s t i ga t i onr e s ul ti nr e duc e dc os tofl i t i ga t i on 93 pr ope r t yc l a i mss e t t l e dwi t hr e l e a s eofc l a i m pr i ort ol i t i ga t i on Re duc t i oni na ppr a i s a lc os t sa ndt i me Re s our c ema na ge me ntt oolf orc a r r i e r s 20 Re duc t i oni nt ot a li nc ur r e d ove ra ppr a i s a l l i t i ga t i one xpe r i e nc e Re a lt i mepr e di c t i vea na l yt i cr e por t i nggi ve sc ont r olt ot hec a r r i e r Ourc l a i mma na ge r sc o ns t a nt l yr e vi e wr i s k r e wa r dt odr i vet hepo s i t i vei mpa c ta ndr e s ol ut i on Ne wAs s i gnme nt s c l ai ms 1 c c ms c l a i ms c o m www c c ms c l a i ms c om 1497Ma i nSt St e170 Dune di nFL34698 8446726070