C12866 23 Oct24 Kia Assured MOT : simplebooklet.com

2ContentsIntroduction ............................ 3Kia Assured Roadside Assistance Plus 4The services definitions .................4Service in the UK ........................ 6Service whilst abroad .................. 10Service description ......................11Roadside assistance .................... 14Additional services in the territory ........17Requirements and limitations ........... 19General exclusions .....................22European claims procedure and conditions .........................25Caring for our customers ...............26Travel information for European countries ....................26 Kia Assured MOT Test Cover ........... 27What’s covered ........................ 27How to claim ..........................28Exclusions and general conditions .......29Your Policy ...........................30Cancellation rights .....................30Complaints procedure ...................31Privacy & Data Protection Notice ........ 32

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3IntroductionThe Kia Assured Programme offers an exceptional level of cover, including Kia Assured Roadside Assistance Plus to ensure that your car and its occupants are looked after should any unforeseen problems occur, either at the roadside, or at home.Kia Assured MOT Test Cover could protect you against the repair costs of an MOT failure. This document provides you with all the information you require for your Kia Assured Roadside Assistance Plus and MOT test cover. Please read it carefully to ensure that you are able to take full advantage of the benefits and cover it offers. We hope that Kia Roadside Assistance Plus services offer you even more reassurance and enjoyment from your Kia.You will find full details of the benefits of Kia Roadside Assistance Plus and services provided by the RAC on the following pages.Kia Assured is arranged by Kia UK Ltd and administered by Car Care Plan Limited. The products provided are not insurance policies but a guarantee provided directly by Kia UK Ltd.Kia Assured MOT Test Cover are administered by Kia Warranty Administration, a trading name of Car Care Plan Limited (referred to in this document as the ‘administrator’). Car Care Plan is one of the UK’s leading warranty administration specialists, and you will receive a first-class administration service that is always reliable and handles claims quickly and efficiently. Kia Assured Roadside Assistance Plus is administered by RAC Motoring Services, RAC House, Great Park Road, Bradley Stoke, Bristol, BS32 4QN.If you have any questions about the Kia Assured policies please contact Kia Assured Administration on 0344 573 8047.IMPORTANT NOTE This is only a summary of the cover available. The definitions, conditions and exclusions are shown on the next pages.

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4Cover applies to vehicles registered with the relevant Vehicle Licensing Agency only.DefinitionsBelow are certain words that have a specific meaning and wherever these words appear they have the following meaning:Accident - means an accidental crash immobilising the insured vehicle.Breakdown - means unforeseen mechanical or electrical failure during the period of cover in the UK or in the territory which has either immobilised your vehicle or made it unsafe to drive.Claim - means a call for assistance under this policy.The servicesCollision damage waiver - means if a hire car is damaged during the hire period you could be liable for the equivalent of the first £150 - £550 (approximately) and have your credit card charged. In some cases the amount could be higher and varies according to hire company, category of hire car and location. The collision damage waiver covers the amount above the excess.Contractor - means any person, including the RAC, who we use to provide the services described in this document.Details - means your name and vehicle registration number, make and model.Home - means your permanent residence in the United Kingdom.

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5Journey - means a trip abroad in your vehicle which includes any or all of the countries in the territory.The party, Your party - means the persons including you, travelling with you for the whole period of your journey. Period of cover - means the period during which your vehicle has breakdown cover which unless confirmed in writing by us shall be 12 months from the date of first registration of the vehicle at the relevant Vehicle Licensing Agency. RAC - means RAC Motoring Services and/or RAC Insurance Limited.Resident of the United Kingdom - means a person living permanently in the United Kingdom or a person employed by a company having its registered office in the United Kingdom. Specialist equipment - is equipment not carried by RAC patrols or RAC contractors and includes but is not limited to winching and specialist lifting equipment.Territory - means Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia (West of the Urals), San Marino, Serbia, Slovakia, Slovenia, Spain (excluding Ceuta and Melilla), Sweden, Switzerland, Turkey in Europe plus Uskudar, Ukraine.United Kingdom - means England, Scotland, Wales, Northern Ireland and for the purpose of this document includes Jersey, Guernsey and the Isle of Man. Our, Us, We - means Kia Motors (UK) Limited and/or any third party acting on our behalf.Vehicle - means the vehicle you are driving whose details have been provided by us to our contractor.Vehicle Licensing Agency - means the Driver and Vehicle Licensing Agency (DVLA), Swansea SA6 7JL responsible for registration of vehicles in the UK and the equivalent authority in Northern Ireland for vehicles in Northern Ireland. Or the Isle of Man Department of Transport for customers living in the Isle of Man. You, Your - means the owner of the vehicle and any other person driving the vehicle with the owner’s consent.

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6How to obtain assistanceIf your vehicle has a breakdown in the United Kingdom, please follow these simple steps: ·Telephone us on the following number 0330 1590 213 ·Advise the operator that you have Kia Roadside Assistance cover ·Provide your details to the operator ·Advise the operator on the location of the vehicle, the nature of any fault, and provide any other information requested by the operator.Please do not go ahead and make your own arrangements, as we cannot arrange reimbursement of costs incurred without prior authorisation.Calls may be recorded and/or monitored. Customers with hearing difficulties can contact the RAC using a Text Phone and prefix the relevant number with 18001 to be connected to Typetalk or use the SMS facilities on 07855 828282.Roadside If you are stranded on a public highway (or other accessible road or area to which the public has the right of access) as a result of a breakdown to your vehicle, we will arrange for an RAC Patrol or a contractor to assist you who will try to repair the vehicle at the roadside. Roadside includes labour at the scene of the breakdown but not labour at any garage to which the vehicle is taken. If the vehicle cannot be repaired at the roadside, or if repairs are unwise, we will arrange for the vehicle and up to 7 passengers to be taken to an authorised Kia dealer of your choice. Please note: ·We will not arrange to tow or transport any vehicle, which, in our reasonable opinion, is loaded beyond its legal limit ·If the vehicle is in a position where we cannot work on it or tow it, or wheels have been removed, we can arrange to rectify this but you will have to pay the costs involved.Roadside does not cover: ·Breakdown caused by or following a, fire, theft or act of vandalism. If you call us for assistance following such an incident you will be liable to pay us for removal. (Subject to the terms and conditions of your insurance policy, you can then reclaim these costs through your insurance) ·Routine servicing of your vehicle ·Breakdowns which would be prevented by routine servicing of your vehicleService in the UK

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7 ·Any labour other than that incurred at the roadside including, without limitation, garages ·The cost of parts, fuel or other supplies ·Replacing tyres or windows ·Missing or broken keys. We will try to arrange the services of a locksmith if you pay them direct ·The cost of ferry crossings, road toll and congestion charges ·Vehicles being demonstrated or delivered by motor traders, or used under trade plates ·Vehicles, which in the reasonable opinion of our patrol or contractor, had broken down or were unroadworthy before you took out your policy ·Vehicles within ¼ mile of your home or where you normally keep the vehicle. However, you do have At Home cover, please see page 8 ·Contaminated fuel. However, we can arrange for an RAC mobile fuel recovery van to be deployed or arrange for the vehicle to be taken to an authorised KIA dealer of your choice for you to arrange and pay for any work carried out. Any vehicle storage charges before, during or after any assistance provided by us ·If there are animals in the vehicle, their onward transportation is at our sole discretion and is carried out solely at your risk. We will not insure any animal or livestock in transit, during any onward transportation.RecoveryRecovery has the same features and limitations as Roadside but with the following variations: ·If we cannot arrange for the vehicle to be repaired by an authorised Kia dealer within 4 hours, we will arrange for the vehicle and up to 7 people to be taken home or to any other single address. If there are more than 5 people this may require two separate Vehicles. An adult must accompany any persons under the age of 16 ·You can use Recovery if you are ill, and there are no passengers who can drive the vehicle, so that you cannot continue your trip. You must show us a doctor’s medical certificate confirming your inability to drive (in these cases, we will provide this service as we see fit) ·Residents of Northern Ireland are also entitled to be recovered from the Republic of Ireland.Recovery does not cover: ·A breakdown within ¼ mile of your home ·A second Recovery if:a) the original fault has not been repaired properly by a party other than RAC;b) RAC have advised you that it is a temporary repair; orc) the desired destination cannot accept the vehicle due to company opening hours or other restrictions.If a second Recovery is required this service can be provided but a charge will be made dependent on the service required, time of day and distance. These charges will be payable by credit/debit card prior to the relevant service being provided.

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8 ·Use of the services having the object or effect of avoiding repair costs For example if a vehicle can be repaired in a reasonable time we may not arrange recovery but arrange for repair instead.At HomeAt Home has the same features and limitations as Roadside but with the following variations: ·At Home allows you to use Roadside services within ¼ mile of home or the place where you normally keep the vehicle.At Home does not cover: ·Rectifying failed repairs or modifications attempted by you or someone on your behalf; ·The reimbursement of taxi fares.Onward TravelOnward Travel is only available if you’ve registered on MyKia to unlock your complete complimentary cover. To register for free, go to www.kia.com/uk/mykia and access the full benefits of Kia Roadside Assistance Plus. If we cannot arrange for your vehicle to be repaired by an authorised Kia dealer within 4 hours, we will arrange one of the following; ·Either hire car of up to 1600cc for 48 hours to enable you to complete your journey, providing that there is one available and that you can meet the requirements of the car hire supplier which may include:a) Age limits. Drivers must be at least 21 years of ageb) The need to have a current driving licence, and, if held, a driving licence photo card with youc) Limitations on acceptable types or number of motoring offence penalties and/or penalty points endorsed on your driving licence d) The need to provide a valid credit card number. (Alternatively, the car rental provider will require a deposit of no less than £50 and may also undertake a simple credit check, before releasing the vehicle to you)e) Hire cars are not usually available with a tow bar and therefore your caravan or trailer will be recovered under Recovery with your broken down vehicle.All hires are subject to the supplier’s terms and conditions.

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9 ·Or overnight accommodation for you and your party up to a maximum of £150 per person in total or £500 for each Party whichever is less. This does not include the cost of providing meals and drinks. you will have to pay for any extra hotel or transport costs ·Or a refund of the cost of public transport, standard class rail or other transport, for the driver, and up to 7 passengers to reach the end of their journey to a maximum of £150 per person, or £500 in total.Onward Travel does not cover: ·Any Onward Travel Benefits, as stated above, before our attendance of the breakdown incident ·Any charges arising from your use of the hire car, such as fuel costs, deposit, any insurance excess charges, collecting and returning the vehicle and any costs due to you keeping the car after the agreed period of hire (you must settle these charges directly with the supplier) ·A second use of Onward Travel benefits if the original fault has not been properly repaired by a third party other than RAC or if RAC have advised you that it is a temporary repair.

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11Service descriptionService in the UK en route to or from the TerritoryProduct LimitationRoadside assistance Repair at the roadside or recovery to the nearest authorised Kia dealer capable of performing repairs or homeJourney continuation Replacement vehicle to a maximum of £750Service whilst abroadProduct LimitationRoadside assistance Repair at the roadside or recovery to either the nearest Kia dealer or garage capable of performing repairsSpare parts dispatch The cost of any partsAdditional accommodation expenses £30 per person per dayJourney continuation or return home Maximum of 14 days car hire or second class rail fareReplacement driver If there is another qualified driver in the party who is fit to drive, a replacement vehicle will not be providedVehicle break-in, emergency repair £175Urgent message relay service Urgent messages to immediate relatives or close business associatesVehicle repatriation to United Kingdom Limited to the value of the vehicle according to Glass’s Guide or other appropriate industry standard used by the RACCustoms claim indemnity If your vehicle being repatriated and Customs in any country find its contents are breaking the lawService after return homeProduct LimitationCollection of vehicle left abroad for repair £600There is an overall limit of £2,500 per claim.

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12France & Monaco0800 290 112(freephone within France and Monaco only)0472 43 52 55 (pay call)Republic of Ireland1 800 535 005(freephone)Rest of Europe+ 33 472 43 52 55 (pay call)Serbia & Montenegro+ 33 472 43 52 55 (pay call)Azerbaijan, Belarus, Georgia, Russia & Ukraine+ 33 472 43 52 55 (pay call)03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.If you are calling from a UK mobile phone, your network provider may not allow you to call a European freephone number. Please check with your service provider prior to travelling. Customers who are affected can contact us on 00 44 800 1079058. Your network provider may charge you for this call. Calls may be recorded and/or monitored.How to obtain assistanceEuropean Motoring Assistance applies to vehicles registered with the relevant Vehicle Licensing Agency and operates throughout the territory. To obtain help in the event of breakdown, accident, fire or theft, or if the only qualified driver is medically unfit to drive, please call the RAC control centre listed opposite and state that your vehicle has RAC European Motoring Assistance and give the following information: ·Your name ·Your policy number ·Registration, make, model and colour of your vehicle, your location and telephone number - if you are on a Motorway see also information on page 13 ·The nature of your breakdown.

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13Breakdowns on motorwaysOn continental motorways (including service areas) you MUST use the roadside emergency telephones. You cannot call RAC control centres from these. You will be connected to the police or authorised motorway service, who will send a breakdown recovery vehicle. However, this will only be to the recovery company’s own depot if they cannot fix your vehicle - contact the RAC using the relevant numbers as soon as you can, if possible from the recovery company’s depot.You may have to pay labour and towing charges on the spot - an authorised tariff is normally applicable. You should obtain a receipt to claim a refund on your return home. Service in the UKIf you are stranded on a public highway through breakdown of your vehicle on the outward journey from home to your point of departure from the UK or on the inward journey from your point of entry to the UK to home, we will provide services as if you were abroad.In addition we will pay a contribution of up to £750 towards the cost of self-drive hire car, including collision damage waver and replacement Green Card as necessary, to complete the planned journey if the RAC confirms your vehicle cannot be repaired within 12 hours. Mobile and car phonesThe RAC will not reimburse the cost of any telephone calls you make in connection with any breakdown (including mobile phone calls).It may not be possible for an RAC control centre to call a mobile or car phone but when it is, you may still have to pay the cost of any international call. Some service providers charge for calls to freephone numbers. The regulations on the use of mobile and car phones vary from country to country.Please check with your service provider that your phone meets the requirements and standards for the countries in which you are travelling.

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14garage repairs; or ·The cost of any repairs not directly necessary to enable the vehicle to continue the journey on the date of the breakdown; or ·The cost of any other supplies, including but not limited to specialist equipment.If the appropriate RAC control centre can confirm, repairs to the vehicle will take more than 4 hours of being notified of a breakdown, or if it is to be repatriated to the United Kingdom then cover is available for either: a) Additional accommodation expensesA contribution of up to £30 per person per day towards necessary additional (not alternative) accommodation expenses (room only) while you wait for your vehicle to be repairedCover is not available for: ·The costs of meals or any other costs that are not specified aboveorb) Journey continuation or return homeA contribution (restricted up to the total claims limit) to travel expenses to allow you to either:i) continue the planned journey during the period your vehicle is not roadworthy; orii) return home by direct route.Expenses can comprise of self-drive car hire up to a maximum of 14 days including collision damage waver (see “Important self-drive hire car information”) and replacement Green Card as necessary, or second/standard class rail, or a combination of both.Arrangements for self-drive car hire must be Cover is available for: ·Attendance of local breakdown or garage services to repair the vehicle at the roadside if possible; or ·Tow of the vehicle from the place of breakdown or accident to the nearest authorised Kia dealer or local garage where you may arrange repairs; and either:a) a contribution towards labour charges at a garage (restricted up to the total claims limit) if it is possible to carry out the repairs necessary to enable the vehicle to continue the journey on the date of breakdown; orb) Inspection fees, in the event of a breakdown, to confirm that the vehicle cannot be repaired by your return travel date and your request for assistance will include authorisation for us to arrange this; and ·Storage charges for the vehicle while awaiting repair or repatriation; and ·The cost of wheel changes but not for replacement tyres.Cover is not available for: ·Any labour costs other than those incurred at the roadside. We will not pay labour costs at any garage to which the vehicle is taken other than what has been previously stated ·Repair costs, including labour, if the vehicle was in a road traffic accident, damaged by fire or stolen or is, after taking a fair and reasonable view of the circumstances, considered uneconomical to repair; or ·The cost of parts used for roadside or Roadside assistance

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15made by the appropriate RAC control centre.The RAC will in its reasonable discretion decide which course of action to adopt, but the RAC will take into consideration your preference. You must collect the vehicle when repaired as once the vehicle is repaired and you have been notified, the RAC will not pay any further expenses other than the costs of collection. This benefit is also available if your vehicle is stolen and not recovered within 24 hours of reporting the matter to the police. A police report must be obtained. However, this benefit will cease if and when your vehicle is recovered in a roadworthy condition. Cover is not available for: ·Fuel, oil, personal insurance, any collection charge if a hire car is left at a different location to that arranged or any other costs in connection with self-drive hire car ·The cost of any car hire beyond the period agreed with the appropriate RAC control centre ·Any car hire expenses after your vehicle is repaired except for the direct journey to return and collect it ·First-class rail fares ·Any costs under this benefit if they are for service you used at the same time as the above section “Additional accommodation expenses” ·International drop charges where a vehicle hired from abroad is dropped within the UK ·The costs of hiring a motorcycle ·Any hire costs not arranged through the RAC or agreed by the RAC.If the RAC can confirm that repairs cannot be completed by your planned return date to the United Kingdom and providing the cost of repatriation is not uneconomical (Repatriation will be uneconomical if it will cost more than the UK market value of your vehicle according to Glass’s guide or other appropriate industry standard used by the RAC) cover is available for either:a) Vehicle repatriation to the United KingdomThe cost of taking the vehicle by road transporter from abroad to your home or chosen UK authorised Kia dealer for repair in the UK.When repatriation is authorised it normally takes 10-14 working days for delivery to a UK address from most west European countries. At busy times and from east European countries it may take longer.If the vehicle has been fitted with a roof box or bicycle rack, you must remove and place it inside the vehicle. The roof box keys need to be left with your vehicle keys.Cover is not available for: ·Any repatriation not authorised by the appropriate RAC control centre ·The cost of repatriation if the vehicle is roadworthy ·Any claim if the vehicle is being repatriated and Customs in any country find its contents are breaking the law ·Any further costs in connection with the vehicle once declared a write off by usor b) Collection of vehicle left abroad for repairCover is available for the following costs up to £600 for one person to collect your vehicle, repaired abroad after breakdown:

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16Authority for repatriation or repair If your vehicle is not able to be driven due to a road traffic accident, fire, break-in or theft, any damage which you are entitled to have repaired by your motor insurers must be reported to them immediately. Your insurers must decide whether to declare the vehicle as a write-off, authorise repair abroad or have the vehicle repatriated. We cannot repatriate the vehicle unless your insurers first give their permission.The RAC also reserves the right to negotiate with them to reclaim costs incurred. If your insurers cannot and do not give such permission then it is the RAC’s decision alone whether to declare the vehicle a write-off or repatriate or repair locally a vehicle which cannot be driven as a result of a breakdown, or as a result of a road traffic accident, fire or theft, for which you do not have fully comprehensive cover. ·Standard/second class rail fare plus other public transport fares which are necessary to reach the place of collection ·Additional homeward cross-channel ferry or rail fare for the repaired vehicle (calculated by taking the actual fare less the value of any unused homeward portion of your original cross channel ticket) ·Up to £30 per night for single room hotel accommodation necessary to complete the round trip - limited to room only.Cover is not available for: ·First-class rail fares ·The cost of any meals ·The costs of more than one person.Note: The appropriate RAC control centre will, after taking a fair and reasonable view, decide whether your vehicle should be repaired abroad for you (or someone nominated by you) to return and collect. When you are advised the vehicle is repaired and ready for collection you must immediately notify RAC European Support by telephoning 0330 159 0342, Monday-Friday 9am-5pm (Calls may be recorded and/or monitored).

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17Cover is available for the following if applicable:Spare parts dispatchIf as a result of a breakdown your vehicle needs parts but these are unavailable locally the vehicle is covered for: ·Freight, handling and ancillary charges for dispatch of spare parts not obtainable locally ·The fare for one person to collect parts from the appropriate railway station or airport.Cover is not available for: ·The cost of parts themselves, which must be paid on receipt. When telephoning the RAC control centre you will be asked for your credit card details. Alternatively you will be asked to pay for the part(s) direct to the repairer.Vehicle break-in, emergency repairsIn the event of damage to windows, windscreens or locks caused solely by forcible entry, or attempted forcible entry, the vehicle is covered for immediate emergency repairs up to £175. You MUST report the matter to the police before contacting us or within 24 hours of contacting us, and MUST obtain a written report from the police.RAC will: ·Treat your vehicle as if a breakdown had occurred and you will be entitled to all of the services set out in this document except repatriation of your vehicle.Cover is not available for: · Any costs if you do not obtain a police report and submit it to us within 14 days of request ·Repatriation benefits as described under the section entitled “Vehicle Repatriation to the United Kingdom”.Urgent message relay serviceCover extends to: ·The cost of relaying urgent messages from the appropriate RAC control centre to your immediate relatives or close business associates if the vehicle cannot be driven because of breakdown, accident, fire or if it is stolen.Accidental damage to or loss of tentCover extends to: ·A contribution to accommodation expenses of up to £30 per person per day if during the period of cover you are camping and your tent is damaged accidentally making it unusable, or it is stolen. Alternatively, we may at our option authorise the cost of a replacement tent. If your tent is stolen you must report the theft to the police within 24 hours and obtain a written report.Cover does not extend to: ·The cost of meals or any other costs that are not specified above ·Damage caused by weather conditions ·The cost of a replacement tent not authorised by usAdditional services in the territory

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18 ·Any costs if your tent was stolen and you do not report the theft to the police within 24 hours and obtain a written report.Cover does not extend to: ·The cost of non urgent messages or messages to persons not described in the previous paragraph ·The cost of relaying any urgent message not arranged through the appropriate RAC control centre.Replacement driverCover extends to: ·The cost of providing a replacement driver to drive your vehicle and your party to your destination or home, if a registered doctor declares you medically unfit to drive and you are the only qualified driver.Cover does not extend to: ·Replacement driver cost if there is another qualified driver in the party who is fit to drive ·For any costs associated with more than one claim per journey abroad.Customs claims indemnity We will cover:1. Continental or Irish Customs claims for duty if:a) the vehicle is beyond repair as a result of fire or theft abroad during the journey and it has to be disposed of abroad under Customs supervision; orb) it is stolen abroad during the journey and not recovered. The RAC will deal with necessary formalities.To arrange, please call RAC European Support, 0330 159 0342* Monday-Friday 9am-5pm. We will not cover:1. Any import duties not relating to the vehicle.

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19Requirements and limitationsService in the UK and abroadCredit card detailsThe RAC will require your credit card details if the RAC agree to arrange a service for you which is not covered by our agreement with the RAC or if it exceeds the limits set out in the part entitled “Service Description” and hire cars. If you do not provide the RAC with your credit card details the RAC will not be able to provide certain services which will be notified to you when credit card details are requested.Caravans and trailersCaravans and baggage or boat trailers of proprietary make not over 3,500kg (3.5 tonnes) Gross Vehicle Mass are also covered, if they carry a roadworthy spare wheel and tyre. Caravans and trailers must not be more than overall dimensions as follows: length including tow bar 7.6m; height 3m; width 2.3m.You must make sure the vehicle (including any caravan/trailer you wish to cover) meets all the laws of the countries you visit. This includes particularly weight limits for towing. If you do not comply with these laws we may refuse to arrange service. The RAC does its best to find solutions to motoring problems, but regrets it cannot arrange a replacement caravan or trailer in the event of breakdown or accident damage which cannot be repaired. It is also virtually impossible to hire vehicles with tow bars and it may become necessary to repatriate a caravan or trailer together with a towing vehicle which cannot be repaired abroad by the return date.Unforeseeable losses or eventsExcept in relation to any claim you may have for death or personal injury, if we are in breach of the arrangements under this contact, we will not be liable for any losses or damages which are not a reasonably foreseeable result of any such breach, for example, loss of profit, loss of revenue or anticipated savings, loss of contracts, or for any business losses. We do not guarantee the provision of any of the benefits under this document, if there is anything beyond our reasonable control or the reasonable control of any service provider which prevents us or a service provider from providing that benefit. Benefits may be refused if you or any of your party behaves in a threatening or abusive way to any persons providing service.Taxi bookingsIn some circumstances it can be quicker and easier for you to arrange a taxi. We may ask you to make your own arrangements for taxi service. If so please send your receipts to us and we will arrange for reimbursement.Service in the UK onlyBattery related faultsFor battery related faults your Policy entitlements are as follows: ·The RAC’s initial attendance for a battery related fault is included in your Kia Roadside Assistance Plus entitlement ·The fitting of any parts or batteries purchased by you prior to our attendance is not covered. This is to ensure that parts are fitted from reputable sources in order to avoid secondary callouts ·The RAC will test your battery at that initial breakdown attendance. If the battery is no longer serviceable and so fails the test you will be advised to replace it

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20 ·If a condemned (non serviceable) battery is not replaced, we may provide further assistance to a battery related fault but in this case a separate charge will apply. The charge will be payable by credit or debit card before assistance can be arranged.Service providersUnless the services are provided by the RAC patrols or contractors acting on our instructions and on our behalf, we do not give any guarantee as to the services provided by garages, breakdown/recovery companies, repairers, car hire companies and other third party service providers whose emergency services we arrange on your behalf and/or pay for under European Motoring Assistance - they do not act as our agents or sub-contractors and we do not accept responsibility for their acts or omissions. you should check that any repairs to your vehicle are carried out to your reasonable satisfaction.Service abroadVehicle conditionYour vehicle must be roadworthy and in good mechanical condition when you apply for cover and you must keep it in that condition.FraudIf any claim is found to be fraudulent in any way, your Kia Roadside Assistance Plus service will be cancelled immediately and all claims forfeited.Motor insuranceWe strongly recommend you tell your motor insurers before taking your vehicle abroad. If you do not, your insurance policy will only cover you for damage you might cause to other people or their property (third party cover). This means that you will not be covered for any loss or damage to your vehicle. Your insurers will also need to know if you are towing a caravan or trailer.Availability of service in eastern EuropeEvery effort is made by the RAC to make sure that a good quality service is provided in eastern European countries but this may not necessarily be to the same standards as in western Europe. The situation varies from country to country but time delays may occur, telephones are sometimes not available, garage facilities may be inadequate, spare parts are often not available, etc. you should also be aware that unleaded fuel may not be widely available. Service in certain countries may become disrupted or unavailable due to prevailing political, economic, infrastructural or environmental conditions, for which we cannot accept responsibility. Information can be obtained from the Foreign & Commonwealth Office: www.gov.uk/foreign-travel-adviceImportant self-drive hire car informationThe RAC will normally try to arrange a hire car similar in seating capacity and volume to, but not necessarily the same as, your vehicle, if there is one available. If you were travelling in an MPV or similar vehicle the RAC may arrange two hire cars. The RAC will only arrange this if there are two qualified drivers in your party. Otherwise, the RAC will arrange alternative means of transport.Self-drive car hire arranged will be subject to the normal conditions of the hiring company. These will include limitations on driver age, driving convictions and other licence

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21penalties etc. The driver must also have held a full UK driving licence or equivalent for a minimum of one year (2 years for France).Your credit card details will also be required as security for the hire and to cover extras such as top up of the fuel tank when returning the vehicle. Car hire companies insist on having credit card details at the time of booking and the card must be produced at the time of hiring the car. The name on the credit card and the name of the driver of the hire vehicle must be the same. Debit cards are not acceptable. If you leave a hire car at a different location to the one arranged by the RAC control centre you must pay any collection charge which may be made. Please note that many car hire companies across Europe charge a damage excess which is not covered by the collision damage waver (CDW). This means that if the car is damaged during the hire period you could be liable for the equivalent of the first £150 - £550 (approximately) and have your credit card charged. In some cases the amount could be higher and varies according to hire company, category of hire car and location. The CDW covers the amount above the excess.In some parts of Europe hire cars are not allowed to cross national borders. In Greece and eastern Europe international drop-offs are not permitted. It may be necessary therefore to arrange two hires or alternative transport to complete your journey. A car hired abroad must not be brought into the United Kingdom. A second car hire will be arranged for the United Kingdom part of your journey.It cannot be guaranteed that a hire car will be available.The RAC cannot arrange the hire of motorised caravans, motorcycles, convertibles or vehicles with tow bar, roof rack, roof boxes, automatic gearbox, sports cars, 4x4 or luxury class vehicles and cannot guarantee the hire of minibuses or vans. The RAC will not be responsible for any delays in obtaining a hired vehicle and cannot guarantee to provide it in time to connect with your pre-booked ferry, etc. you may have to collect a hired vehicle from the nearest available place of supply. Repayment of creditYou must pay back to us on demand:a) any costs we have paid for which are not covered as described in this document;b) the cost of any spare parts supplied.Spares dispatchAfter you have asked the appropriate RAC control centre to despatch parts you are responsible for paying for them in full, even if you later obtain them locally.We will arrange the despatch of parts as quickly as possible but delays will occur at weekends and bank holidays. We will not be responsible for manufacturers’ or suppliers’ errors, loss or damage of parts in transit or any delay in delivery.

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22General exclusionsyou will be responsible for the costs. If a locksmith is not available, we will arrange for your vehicle to be taken to a nearby garage for assistance but you will have to pay for any work carried out on the vehicle. Any other Recovery may be arranged but you will be liable for any additional costs.9. Any consequence whatsoever which is the direct or indirect result of any of the following, or anything connected with any of the following, whether or not such consequence has been contributed to by any other cause or event:c) War, invasion, act of foreign enemy, hostilities or a warlike operation or operations (whether war be declared or not), civil war, mutiny, rebellion, revolution, military rising, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped powerd) Terrorism; which is defined as any act or acts including, but not limited to:i) the use or threat of force and/or violence and/orii) harm or damage to life or to property (or the threat of such harm or damage) including, but not limited to, harm or damage by nuclear and/or chemical and/or biological and/or radiological means caused or occasioned by any person(s) or group(s) of persons in whole or in part for political, religious, ideological or similar purposes including, but not limited to, the intention to influence any government and/or to put the public or any section of public in fear, The following exclusions apply across all of this Kia Roadside Assistance Plus cover. In addition to any limits and exclusions noted elsewhere Vehicles are not covered for:1. Costs for anything which was not caused by the breakdown.2. Vehicles which have broken down as a result of taking part in any motor sport event or off road activity (including, without limitations rallies or stock car racing) which takes place off the road and/or is not subject to the normal rules of the road. However, vehicles participating in any event (such as a treasure hunt, touring assembly or navigational road rally), which takes place on, and comply with the normal rules of the road will be covered.3. The cost of all parts, garage, labour or other costs in excess of the limits set out in this document. Please note these costs are likely to be higher in the territory than in the UK.4. Loss caused by any delay, whether the benefit or service is being provided by the RAC or someone else (for example a garage, hotel, car hire company, carrier, etc).5. Any incident affecting a vehicle hired by you even if arranged for you by us.6. Routine servicing of your vehicle.7. The cost of a glass or tyre specialist. We will arrange for your vehicle to be taken to a nearby garage for assistance but you will have to pay for any work carried out on the vehicle. Any other Recovery may be arranged but you will be liable for any additional costs.8. The cost of a locksmith if you lose, break, or lock your keys in your vehicle. If we are unable to open your vehicle for any reason, we will arrange for a locksmith to attend where available, but

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23or is claimed to be caused or occasioned in whole or in part for such purposes.e) Any action taken in controlling, preventing, suppressing or in any way relating to (a) or (b) above.10. Any claim caused directly or indirectly by the overloading of the vehicle and/or any caravan or trailer.11. Any claim as a result of vehicle breakdown due to:a) running out of oil or water;b) frost damage;c) rust or corrosion;d) tyres which are not roadworthy;e) using the incorrect fuel.12. Any claim caused directly or indirectly by the effect of intoxicating liquors or drugs.13. Any claim where the vehicle is being driven by persons who do not hold a full United Kingdom or other recognised and accepted driving licence valid for use in the United Kingdom. 14. Any claim which you have made under any other policy of insurance held by you. If the value of your claim is more than the amount you can get from your other insurance we may pay the difference subject to limits and exclusions.15. The cost of any transportation, accommodation or care of any animal. Any onward transportation is at the RAC’s discretion and solely at your risk. The RAC will not insure any animal during any onward transportation. 16. Any period outside your period of cover.17. Any vehicle other than a car, motorcycle 121cc or over, motor caravan, minibus fitted with not more than 17 seats including driver, light van, estate car, MPV or 4 x 4 sport utility vehicle and provided the vehicle conforms to the following specification: - maximum legal laden weight of 3,500kg (3.5 tonnes). This weight is called the Gross Vehicle Mass (GVM); - maximum overall dimensions of: length 5.5 m; height 3m; width 2.25m (all including any load carried). The vehicle restrictions apply equally to caravans and trailers except that the maximum length of trailers and/or caravans must not exceed 7.6m. If the vehicle which has suffered a breakdown is towing a caravan or trailer and we provide recovery, the caravan or trailer will be recovered together with the vehicle to a single destination. If the vehicle requires repatriation we will arrange for repatriation of the caravan or trailer as well. For full details of cover for caravans and trailers please refer to section “Caravans and trailers”.18. In the territory if the vehicle requires repatriation we will arrange for repatriation of the caravan or trailer as well.19. Any claim by you unless you are resident of the United Kingdom and the vehicle is registered with the relevant Vehicle Licensing Agency. 20. Any vehicle which is not roadworthy and in good mechanical condition at least 7 days before any booked journey within your period of cover. You must also make sure it is serviced as the manufacturer recommends.21. Any vehicle carrying more persons than recommended by the manufacturer, up to 7 persons maximum (including the driver). For minibuses the maximum is

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24Where no current excise licence is displayed we will attempt to fix your vehicle at the roadside but will not provide any other service or benefit.The above is not applicable to those vehicles exempt under Section 5 of the Vehicle Excise and Registration Act 1994 (which includes certain types of vehicles, including certain old vehicles, agricultural vehicles and emergency vehicles) or under Section 5 of the Vehicle Duty Order 2010 in Isle of Man. For further information please contact either DVLA at www.dvla.gov.uk or Vehicle Licensing, Dept of Transport for Isle of Man at www.gov/im/government/departments/transport. 27. The costs of any parts provided by the RAC to fix your vehicle at the roadside must be paid in full by credit/debit card at time of breakdown before work can commence.increased to 17 persons (including the driver). Each person must occupy a separate fixed seat fitted during vehicle construction and to the manufacturer’s specification.22. The vehicle if it is unattended. 23. Any personal effects, valuables or luggage left in your vehicle or in any trailer, boat or caravan or any other item being towed by or used in conjunction with the vehicle. These are your responsibility.24. Specialist equipment costs. We will however arrange for the specialist services if needed, but you will have to pay for any additional costs direct to the contractor.25. Any costs which are not directly covered by the terms and conditions of this cover.26. Vehicles which were broken down/had suffered a breakdown or unroadworthy at the start of this cover. It is a legal requirement that vehicles used or recovered with their wheels in contact with the public highway must have a valid current excise licence.

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25European claims procedure and conditionsWhen providing assistance we make every effort to arrange on your behalf all costs within the limits in the Service Description. However, in some instances you may be asked to pay locally and reclaim costs on your return to the United Kingdom. There may also be occasions when you arrange and pay for assistance direct and wish to reclaim the cost. RAC European Motoring Assistance claims are handled by breakdown Customer Care, RAC Motoring Services, RAC House, PO Box 200, Walsall WS5 4QZ. If you have any enquiries relating to repatriations or claims associated with our European Service, please contact us on 0330 159 0342, email: customercareoperations@rac.co.ukIf you have paid any cost which you believe is covered, please telephone the RAC for a claim form immediately on your return home, quoting your reference and vehicle registration number. When returning your completed claim form, you should enclose relevant original receipts (not photocopies).Receipts You must keep all relevant original receipts (not photocopies) as they will be needed for any claim. We may refuse to arrange reimbursement of expenses you are claiming back if you cannot provide original receipts or bills for the items you have paid.Payment of claims depends on you complying with the following conditions.1. You must make any claim on an RAC claim form, please bring your claim to the RAC’s attention as soon as you can (if possible within 28 days) after you return to the United Kingdom. Claims which are not on an RAC claim form will not be accepted. This does not affect your statutory rights to take legal action or exercise any other legal remedy.2. If the RAC pay out money for you the RAC can take over your right to get that money back. You must cooperate with the RAC as much as possible if requested by us.3. You must do all you can to prevent accident, injury, loss or damage, as if you were not covered.4. You must forward to the RAC any writ, summons, legal document or other communication about the claim as soon as you receive them.5. You must obtain any original receipts, certificates, police reports, evidence, etc and give all the information and help we may need at your expense. This includes medical certificates and details of your household insurance if necessary.6. You must not admit liability or offer or promise payment without the RAC’s written permission.7. Your vehicle must be in roadworthy and in good mechanical condition when you commence your journey.8. If any claim is found to be fraudulent in any way your claim will be forfeited.9. You must, within 7 days of any request from the RAC, send to the RAC copies of any European accident statements (called a “Constat d’amiable” in France) and/or any police reports should you make a claim following a road traffic incident.

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26Caring for our customersTravel information for European countriesIf you are travelling abroad please check the RAC website for advice on motoring abroad www.rac.co.uk/travel/driving-abroad/Kia Roadside Assistance Plus provides complimentary cover to Kia customers. This covers your vehicle for Roadside, Recovery, At Home, Onward Travel and European Rescue services and is only available if you’ve already registered on MyKia to unlock your complete complimentary cover.If you didn’t register when collecting your vehicle, you will only be entitled to Kia Roadside Assistance, which covers your vehicle for Roadside, Recovery and At Home services. To unlock your complete complimentary cover for free, go to www.kia.com/uk/mykia and register for Kia Roadside Assistance Plus.Kia and the RAC are committed to providing you with the highest standard of service and customer care. We realise however, that there may be occasions when you feel you did not receive the standard of service you expect. Should you have cause for complaint about any aspect of the service provided to you, please contact the RAC at the relevant address indicated below, where the RAC will work with you to resolve your complaint.UK related complaintsFor complaints relating to services provided in the UK please contact us:Write to:Breakdown Customer Care, RAC Motoring Services, RAC House, Great Park Road, Bradley Stoke, Bristol, BS32 4QNEmail: breakdowncustomercare@rac.co.uk

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27Kia Assured MOT Test CoverYour MOT test is a vital part of motoring and makes sure that your car is safe for the year ahead.Kia Assured MOT Test Cover has been specifically designed to make sure you enjoy trouble-free motoring by providing extra protection against the costs that can arise at your MOT test. Should your vehicle fail its MOT test it is covered for the cost of repair or replacement of an extensive range of components, up to a total value of £1,000 including VAT.Kia Assured MOT Test Cover protects you should the following fail your MOT test: ·Lamps, reflectors and electrical equipment; ·Steering and suspension; ·Brakes; ·Seat belts and Supplementary Restraint System (SRS); ·Body, structure and general items; ·Fuel and emissions test.What is covered?Lamps, Reflectors and Electrical EquipmentLamps (including Xenon, HID, LED), reflectors, indicators, bulbs, headlamp levelling and cleaning devices (when fitted for HID or LED headlamps) are covered for failure due to breakage, discolouration, misalignment, water ingress, and corrosion. Failure of the horn. Battery retaining bracket/stay/support for failure due to insecurity (please note the battery is not a covered item). Tyre pressure monitoring systems (TPMS) are covered for failure due to: Breakage, water ingress, and corrosion. Switches, instrument panel, warning lights and wiring are specifically excluded.Steering and SuspensionManual and power steering units, operation of steering lock (where fitted), drag links, track rods/ends, transmission shafts, CV joints and boots, shock absorbers, road springs, wishbones, anti-roll bar links, swivel joints, mountings, sub frames and wheel bearings are covered for failure due to: Wear, seizure, leakage, and insecurity. Steering wheel is covered for cracks or fractures.BrakesBrake master cylinder, wheel cylinders, calipers, discs, drums, electronic parking brake control, Electronic Stability Control (ESC) components, load compensator, ABS, modulator/sensors and brake pipes, hoses, cables are covered for failure due to wear, leakage, seizure, splits/cracks, corrosion, adjustment and electrical failure. Brake frictional material is excluded.

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28ExclusionsPlease note your Kia Assured MOT Test Cover does not cover the following:1. Accidental or malicious damage;2. Windscreen, tyres, wheels, exhaust systems, catalytic convertors for corrosion or damage;3. The cost of MOT test, re-test and repairs not completed within 30 days of issue of the MOT Test Certificate Report VT30;4. Any loss, damage, liability or expense directly or indirectly caused by or contributed to, or arising from, the use Operation, as a means for inflicting harm, of any system, software programme malicious code, virus or process or any other electronic system.How to claimIn case your vehicle fails its MOT test, all you have to do is to ensure that the MOT test centre is aware you have Kia Assured MOT Test Cover and hand over: ·This MOT Test Cover information and your Validation Certificate; ·The previous valid MOT Certificate and the VT30 form noting the reasons for failure.The repairer must then seek authorisation from the administrator on 0344 573 8047 to carry out all necessary repairs and providing your claim is valid, you will only have to sign the repair invoice. Please note, no repairs must be undertaken without the prior approval of the administrator.Seat Belts and Supplementary Restraint System (SRS)Mountings, belts, retractors and buckles, SRS components including airbags, seat belt pretensioners and seat belt limiters are covered for failure due to wear, non-function and insecurity.Body, Structure and General ItemsVehicle structure is covered for corrosion. accident damage is specifically excluded. Engine mountings for excessive movement, if insecure/fractured or damaged.Fuel and EmissionsThrottle body, airflow meter, lambda sensor, EGR valve, catalytic convertor, fuel injection ECU and DPF sensors are covered for failure to meet MOT exhaust gas emission standards. Warning lights, fuel leaks, tuning and adjustments are not covered. Any damage caused by contaminated fuel and/or inappropriate fuel is specifically excluded.Drivers View of the RoadWindscreen wiper arms and blades, windscreen wiper motors and washer motors.All other components are excluded by Kia Assured MOT Test Cover.

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29General conditionsPlease carefully read the following terms and conditions.1. Kia Assured MOT Test Cover does not cover:a) Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed;b) Any loss in excess of the maximum claim liability of £1,000 (including VAT);c) Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement;d) Any vehicle used for hire or reward (e.g. taxis, self-drive hire, driving schools, etc) or any commercial vehicle over 3.5 tonnes GVW or a vehicle used in any sort of competition, rally or racing of any kind; e) Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover;f) Any damage occurring which is due in whole or in part to any type of accident or any act of omission which is willful, unlawful or negligent;g) Any loss, damage or failure which, in the opinion of a qualified engineer appointed by the administrator, was caused wholly or partially from a lack of maintenance or neglect in taking reasonable preventative steps;h) Any MOT test or re-test fee.2. Only one MOT Test Cover claim is permissible per 12 months of cover.3. MOT Test Cover is not transferable and is only valid for the vehicle stated.4. All claims must be supported by a VAT receipted invoice from your repairer.5. Vehicle service schedule - the vehicle must be serviced to comply with the manufacturer’s service schedule and failure to do so will invalidate your claim. If you fail to follow manufacturer’s recommended service guidelines, this MOT Test Cover may not apply. When you have your vehicle serviced, there is a maximum of 1,000 miles or four weeks tolerance, whichever occurs first. As proof of the service, we will only accept VAT invoices showing the dates and mileages. You must keep these invoices for us to inspect if you need to make a claim.6. The reimbursement for any claim under this MOT Test Cover shall not exceed the vehicle manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components and we may insist upon the use of manufacturer’s equivalent parts up to the maximum aggregate claim liability of £1,000 (including VAT) per 12 month period of the MOT Test Cover.7. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay the charges if such dismantling proves that the failure is not covered by the MOT Test Cover. The administrator reserves the right to subject the failed parts to expert assessment.

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30Cancellation rightsYou have the right to cancel this cover within 14 days of receiving your Validation Certificate. Should you wish to cancel within this period please contact either your supplying dealer or the administrator who will arrange cancellation and full refund. Unless cancelled in accordance with the cancellation rights detailed above, no refund will be made and in no circumstances if a claim has been made. There will be no refund if this product was provided free of charge.8. The MOT Test Cover will not cover any component covered by any other existing warranties or insurances.9. If any claim is fraudulent in any respect all benefits under this cover will be forfeited. We shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported by the administrator in writing.10. Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom. This MOT Test Cover does not become effective until it has been registered by the administrator and a Validation Certificate has been issued.11. The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer.12. This MOT Test Cover does not cover accidental or malicious damage or neglect or any component noted as advisory on the VT30.13. You must have a minimum of three months MOT remaining on your vehicle at the point of buying Kia Assured MOT Test Cover. Claims cannot be made within the first 90 days of cover.

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31How to make a complaint about your MOT Test CoverWe hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the administrator on 0344 573 8047, or in writing to:The Complaints Team Kia Assured MOT Test Cover Jubilee House 5 Mid Point Business Park Thornbury West Yorkshire BD3 7AGYou can also email the administrator at: complaints@motor-admin.comPlease tell the administrator your name and your claim number or product number. Calls to the administrator may be recorded. The administrator will contact you within five days of receiving your complaint. In some cases, this will be to acknowledge your complaint, but in others it may be to give you a full reply. If the administrator cannot deal with your complaint within five working days, they will aim to give a full reply within 28 days. In complex cases, or where further investigation is needed, this may take longer and they will let you know if this is the case.We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman website at www.TheMotorOmbudsman.orgThe Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.For further information, you can visit The Motor Ombudsman website at www.TheMotorOmbudsman.org or call their Information Line on 0345 241 3008.To make a complaint to the Motor Ombudsman you can either call their information line or fill in an online form at www.themotorombudsman.org/consumers/make-a-complaint.Please note: The Motor Ombudsman can only deal with your complaint if you have already complained direct to the administrator and at least eight weeks have passed since you did that. Complaints to the Motor Ombudsman must be made within 12 months of the administrator’s final response.

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32comply with applicable laws. ·For the purpose of Direct Marketing activities only with your explicit consent. 2. Disclosure of Your Personal DataThe Data Controller may disclose your personal data to third parties involved in providing products or services to the Data Controller, or to service providers who perform services on the Data Controller’s behalf. These include group companies, affinity partners, vehicle manufacturers, motor dealerships and repairers, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, call centre service providers, auditors, lawyers and other outside professional advisors, IT systems, support and hosting service providers and regulatory authorities, and as may be required by law.3. International Transfers of DataThe personal data the Data Controller collects from you may be transferred to, processed and stored at, a destination outside the UK and European Economic Area (“EEA”). The Data Controller currently transfers personal data outside of the UK and EEA to the USA and Israel. Where the Data Controller transfers your personal data outside of the UK and EEA, it will take all steps necessary to ensure that it is treated securely and in accordance with this privacy notice and the Legislation. The Data Controller uses the European Commission approved ‘Standard Contractual Clauses’ with such parties to protect the data.4. Your RightsIndividuals in the European Economic Area (EEA) and the UK have several rights in connection with their personal information. These rights may apply in certain circumstances and are subject to certain legal exemptions. Car Care Plan Limited (the “Data Controller”) are committed to protecting and respecting your privacy in accordance with the current Data Protection Legislation (“Legislation”). Below is a summary of the main ways in which the Data Controller processes your personal data. For more information, please visit www.view-privacy-policy.co.uk 1. How the Data Controller uses your Personal Data and who the Data Controller shares it withThe Data Controller will process the personal data it holds about you for the following purposes: ·For providing products, services and insurance, administering memberships, handling claims and complaints, informing of changes to services and any other related purposes (this may include underwriting decisions via automate means). This is for the performance of the contract between you and the Data Controller. ·To provide you with information, products, or services that you request from the Data Controller or which the Data Controller feels may interest you as part of the contract. ·For offering renewal, research, or statistical purposes, to analyse historic activity, to improve rating algorithms, and to help predict future business impact, to further commercial interests, to enhance product offering and to develop new systems and processes. This is for the Data Controller’s legitimate interests. ·To notify you about changes to the Data Controller’s service. This is to comply with applicable laws. ·To safeguard against fraud, money laundering, terrorist financing and to Privacy and Data Protection Notice

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33You have the right to:a) Access and obtain a copy of the personal data the Data Controller hold about you and information about how it is used;b) Ask to update or correct any inadequate, incomplete, or inaccurate data;c) Request erasure of your personal data. d) Restrict and object to the future processing of your data. e) Ask the Data Controller to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it “ported” directly to another data controller. f) Not be subject to fully automated decision making which has legal effects or otherwise significantly affects you.g) Withdraw consent where your consent is used as a legal basis for using your personal data.h) Object to the processing of your personal data for direct marketing purposes at any time.i) Lodge a complaint with the local data protection authority where your complaint can’t be resolved in the first instance by the Data Controller.If you wish to exercise the following rights, please contact the Data Controller using the details in Section 6 below or you may submit requests via https://amtrust.clarip.com/dsr/createTo ensure the Data Controller only disclose personal information where it knows it is dealing with the right individual, the Data Controller will ask you for proof of identity when making a request to exercise any of these rights. The Data Controller will respond to all valid requests within one month, provided to have all the information required to respond. For every request, the Data Controller will make a priority to resolve your complaint as quickly as possible. The relevant data protection authority is the Information Commissioner’s Office (ICO), who you can contact via https://ico.org.uk/global/contact-us/5. RetentionYour data will not be retained for longer than is necessary and will be managed in accordance with the Data Controller’s data retention policy. In most cases the retention period will be for a period of ten (10) years following the expiry of the contract, or the Data Controller’s business relationship with you, unless the data must be retained for a longer period due to business, legal or regulatory requirements. In any case, where data is retained, the Data Controller will endeavour to delete or to anonymise any personal elements, in order to maintain your privacy and security.6. Questions In Relation To The Data Controller’s Privacy Policy Or Use Of Your DataIf you have any questions concerning the Data Controller Privacy Policy or use of your personal data, including exercising your rights detailed in Section 4, you can contact:The Data Protection Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG, England or email CCPH_DPA@carcareplan.co.uk.

C12866 23 Oct24 Kia Assured MOT

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