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July 2021JULY 2021BrunswickBrunswickMonthly
Welcome to Brunswick MonthlyOur Monthly Newsletterannouncing our award winners
MONTHLYTOP PERFORMERSJeremy Long107.56% to goal!Jeremy LongRobert Gregoire107.5% to goal!Gerald Larochelle107.5% to goal!Evelyn Pennoyer106.92% to goal!107.56% to goal!
WEEKENDPERFECT ATTENDANCEGarry EngelbergJen VazquezOur winners win$100 to Tango!
WEEKENDPERFECT ATTENDANCEThank you to everyone whohad perfect weekendattendance in July!Chelsea SmithJen VazquezRobert GregoireRobin BerubeAngela BakerGerald LarochelleGarry EngelbergChristina PorterJennifer RomeroDana ApplebyNathan Churchill Elizabeth NashJessica RayKelly EnbergRose MorrisKristina TaylorChristopher WallinTom GeneseJudy CoutureDaniel BubarJoshua PattonCarol Swallow
THE NORTH STAR AWARDManager of the MonthKyleTripp
One of his Nominations:"Kyle has continuously prioritizes employeesatisfaction. He has stepped in to a leadership roleto ensure that each team member feels respectedand valued, and regularly promotes engagementactivities with focus and enthusiasm. He seesengagement as an important facet to his team'sperformance, and demonstrates a great sense ofhumor which spreads to his fellow Wayfairians. Kyle's commitment to connecting, celebrating, andchallenging his team to do their best each week isdemonstrative of our People Principles, specifically""We Win Together"". At the same time, Kyle's team performs in a highlevel, week over week. In June, Team 8 finished intop quartile (23.76% to goal). In July, Kyle's teamshows no signs of relenting with a month-to-dateincrease in 2DRR and Smart Solutions. As a formerSSC, Kyle regulary transfers his knowledge,expertise, tips and suggestions to team members,while doing the same for his peers. Keep up thegreat work, Kyle!"
THE WHITE PINE AWARDEmployee of the MonthCodyMarenius
Nomination:"In July, Cody identified and opportunity for himselfwhen it came to My Account promotion. Cody wantedto work on 2DRR, and realized that this was anopportunity to create clearer next steps for hiscustomers. Over the next two weeks, he researchedas much as he could with this, including askingquestions of customers directly to get first-handexperience of how customers view their My Account.Cody learned what works for customers, and whatdoes not. By doing this, he was able to increase hisMy Account percentage by almost 15%. Moreimpressively, Cody had four straight weeks of gainsin his 2DRR percentage; Cody's customers were moreclear about next steps and more satisfied in theirresolutions. Cody then took what he had learned andinnovated effectively by presenting his findings in aslide show. He did this first with Brunswick's Team 2,and sought feedback to improve. Once he hadreflected and gathered feedback, he crafted a ""newand improved"" version to provide even moreeffective tips to his own team. Thanks for all you do,Cody! It's clear that you have a commitment tocreating strong and lasting habits within yourselfand customer contacts, as well as sharing yourexpertise with teammates. "
AMETHYSTAWARD WINNERS JoshuaPatton
Nomination:Joshua was very personable, politeextremely knowledgeable efficient. Heimmediately rectified my problem of nothaving received an email confirmation formy order. In addition, he removed my creditcard from the file after I simply mentionedthat I was unhappy with my credit cardinformation being stored with Wayfair. Heexplained the security of the card numbersat Wayfair and asked if I still would like mycard removed from their files. In addition, he told me that I could find myorder information in my account which Ihadn't been able to locate. He wasextremely pleasant and patient throughoutour encounter. It would be wonderful if allcustomer relations employees had hisdemeanor.