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Brunswick Monthly April 2021
Welcome to Brunswick Monthly Our Monthly Newsletter announcing our award winners
MONTHLY TOP PERFORMERS Kelly Hudson 106 84 to goal Cody Marenius 106 47 to goal Nicholas Dubay 105 27 to goal Erin Perry 105 27 to goal Jonathan McCormack 105 21 to goal
May Birthdays Nathan Churchill Kelly Enberg Jessica McLaughlin Corra St Pierre Richard Wong Paige Coyle Benjamin Newell Natalie Ritchie Is it your birthday this month and you aren t listed Be sure to uncheck Do No Display or share Birthday in Org Browser and reach out to Kirstie Scarponi so we can celebrate you
May Anniversaries 1 Year Evelyn Pennoyer 2 Years Gerald Larochelle Michelle Pinderski
WEEKEND PERFECT ATTENDANCE Angela Baker Jessica McLaughlin
one who y r e v e o ou t Thank y ekend e w t c e f r had pe pril A n i e c n attenda WEEKEND PERFECT ATTENDANCE Kristina Taylor Erin Perry Kevin Cagney Jennifer Romero Carol Swallow Joshua Patton Robin Berube Evelyn Pennoyer Jonathan McCormack Dana Appleby Chelsea Smith Kevin Carr Homer Karvonides Robert Gregoire Kathe Mickunas Christopher Quattrucci Eric Evans Angela Baker Jennifer Vazquez Cody Marenius Corra St Pierre Kimberly Shulkin Rose Morris Jessica Ray Jessica McLaughlin Kelly Enberg Damien Larochelle Melodie Kennedy Nicholas Dubay Juanita Stone Richard Wong Andrea Boyd Jake Beck Kristine Adams Nathan Churchill Sara Babineau Elizabeth Nash Marianne Bowen Chantel Nadeau Gerald Larochelle Judy Couture Garry Engelberg Daniel Bubar Rebekah Spinola Howard Waxman Liz Pierce
h t n o M e h t f o r e g a n a M Rebecca Chace
One of her Nominations During the last couple of months Becky has proactively challenged herself to find new and creative ways to encourage and engage her team Her team s performance has increased throughout the month starting in the top third and currently in the top 15th percentile in the Network She has done this by focusing on strategic goals that not only increase her team s performance but support our business She has also applied best practices from her peers across the TriSites Big Flats Brunswick and Pittsfield while also adapting them to make them her own and based on ther team s needs The way in which Becky challenges her team is clear but also engaging fun and original which is how she has been successful Thank you for all your work and for always looking for ways to improve
h t n o M e h t f o e e y o l p Em T h o m as S mit h
Nomination Tom exemplifies the value of innovate and improve through his diligent focus on solving for the challenges and pain points his teammates are experiencing When Tom hears his peers voicing any roadblocks he taps into his subject matter expertise to think of solutions A workflow that required his team to manually access prematurely closed tickets and identify further action needed was becoming overwhelming and inefficient for folks on Tom s team Tom stepped up and offered to build an automated tech solution that redirects these tickets directly into his peer s queues for easy access This solution is just one example of how Tom s thoughtful approach to business challenges is driven by his relentless support for his peers and his team
AMETHYST AWARD WINNERS C h elsea S mit h
Nomination This was the customer s first purchase with Wayfair Chelsea acknowledged that and wanted to make it as easy and enjoyable as possible Chelsea was able to go above and beyond for the customer by simply sending her an email recapping their conversation from the phone call which Chelsea was able to draft and send while she still had the customer on the line Below is the customer s CSAT verbatim I was skeptical about getting answers but Chelsea actually went beyond just telling me over the phone She sent me an e mail that assured me I was getting what I was paying for and would be able to return IF needed within the 30 days I was very confused by your wording on the protection plan It actually looked like I would be getting a returned item and it wouldn t be returnable Thank you Chelsea for clarifying everything in writing