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enjoy your remodeling experienceSM7900 Westpark Drive, Suite A180, McLean, VA 22102 | 703.734.9050201 E. Washington Street, PO Box 205, Middleburg, VA 20118 | 540.687.6771www.bowa.com
HELPING FAMILIESIMPROVE THEIR LIVES AT HOME
WHAT IF WE COULD PROMISE YOU A REMARKABLE REMODELING EXPERIENCE?One where you could count on your remodeler to go above and beyond, deliver your project on time and on budget, and stand behind their work for years to come.Believe it or not, it is possible.1
2With a focus on delivering remarkable client experiences, BOWA’s design build experts guide homeowners from the first thoughts of the project, throughout architecture and construction, and continuing through a lifetime of ownership. LET BOWA BE YOUR GUIDE THROUGH EVERY STEP
Your BOWA Project Leader assembles a team of designers, construction professionals and specialists to get you reliable answers to your most pressing questions. What’s it going to look like? What’s it going to cost? How long will it take? Always with your best interests in mind, they are by your side throughout the entire process ensuring the finished project balances your lifestyle, needs and budget goals.EARLY PLANNING AND FEASIBILITY• Learn about your challenges and needs• Research options and restrictions• Discuss your design and budget goals• Provide a Guranteed Budget Range CONSTRUCTION• Full-time onsite supervision• Written production schedule• Weekly communications with updates• Proactive neighbor relationsDESIGN AND BUDGETING• Develop progressively detailed plans• Guide material selections• Refine the open-book budget• Low-risk, highly accurate method AFTERCARE• Industry-leading warranty• Dedicated Customer Service Manager• 24/7 emergency response• Available for future small projectsWORKING WITH BOWA3
A BETTER REMODELING EXPERIENCEMore than 90% of our projects each year come from returning clients and referrals. Other companies can build pretty rooms, but it is BOWA’s client-first approach to remodeling that has earned us this type of loyalty.
5The more you get to know BOWA, the more you’ll realize every member of the team is deeply committed to delivering heroic customer service.From the advocacy shown by our Project Leaders to the care our production team will show to your home to the responsiveness of our Customer Service Team, we strive to deliver remarkable client experiences. We even offer our Peace of Mind Promises, which are all designed to address common remodeling concerns allowing you to move forward with confidence.NO PRICING SURPRISESAnxious that material and production costs couldcreep up and exceed your budget? We have a solution.From BOWA’s Guaranteed Budget Ranges and Open-Book Budgets to our Fixed-Price Contracts and ChangeAuthorization Pre-Approval, you’ll have line-by-linevisibility into where every dollar is spent.GOOD NEIGHBOR PROGRAMSWorried that your neighbors might be inconveniencedand frustrated by your project? At BOWA we have anumber of programs in place designed to proactivelymanage neighbor communications, avoid the usualhassles and thank them for their patience throughoutthe project. We hear these small gestures go a long way!BOWA’S PEACE OF MIND PROMISESSCHEDULE GUARANTEEConcerned that your remodel may drag on without adefined finish date? Not with BOWA. Every project haswritten design and production schedules with a definedsubstantial completion date before construction begins.FULL-TIME ONSITE SUPERVISIONBOWA’s dedicated full-time project supervisors aretasked with orchestrating the entire constructionprocess, ensuring that the project is delivered on time,on budget and according to our high standards ofexcellence.FANATICAL CUSTOMER SERVICEIt is our number one Core Value and we have numerousrave reviews from clients highlighting ways in whichthe team – everyone from our architects and projectmanagers, to our accounting staff and customer serviceprofessionals – has gone above and beyond.$
Experience tells us that your overall satisfaction with your remodeling project is determined during the design phase. If done correctly, this can set the stage for success as your project enters construction and beyond.BOWA’s design process is thorough, but efficient. We keep refining the details until all the pieces fall in place and both the design and budget “feel right” to you. Only then will your project move to construction.We offer you a full-range of architectural and planning services, including:REMODELING SUCCESS STARTS AT DESIGN6GUARANTEED BUDGET RANGESFor most of our design build projects, we’re able to provide a Guaranteed Budget Range even before we begin design. This gives you the peace of mind of knowing that the design to be developed will meet your budget goal. If the budget exceeds that range, you can walk away with your deposit refunded.ARCHITECTURAL DESIGN TEAMBOWA’s award-winning team of trained and registered architects guides clients through a streamlined process for designing the perfect solution and making thoughtful materials selections. Whether working with our in-house team or one of our partner architects, your Project Leader manages the entire process to ensure it is thorough, efficient and successful.
7INPUT FROM CONSTRUCTION EXPERTSThe team calls on our construction professionals and other experts to ensure the optimal solution. The layout, material selections, budget, planning and quality of the finished product all benefit from the real-world experience of the folks who are responsible for getting the project in the ground. BOWA’S DESIGN CENTEROur space features a selections Samples Library, collaborative work areas and a vast collection of online and offline resources. BOWA’s Samples Library is appropriately stocked with the most recommended cabinets, tiles, countertops, paint and more. On hand are enough options to be thorough, without being overwhelming.STREAMLINED SELECTIONS PROCESSFrom the comfort of BOWA’s Design Center, clients are able to review options, collaborate with the team, understand pricing and design impacts and make decisions on the spot. Typically we can get 60-75% of decisions made in the first few hours, with the balance completed in just one or two more focused meetings.
8AWARD-WINNING RESULTS THAT LASTWe’re quite proud of the awards we receive from our peers in the industry, but what is most important to everyone at BOWA is delivering durable solutions that serve our clients well for years to come. BOWA’s culture of quality, training and continual self improvement ensures we deliver upon this promise to each and every client.In addition to several consecutive recognitions for design and service, BOWA’s remodeling photos have been saved to Houzz ideabooks over 50,000 times! This is a true testament to the beauty of our work. With virtually every style and room included, Houzz is a fantastic tool for garnering inspiration and saving and communicating project ideas.2017 2017 2016 2015 2014 2014DESIGN DESIGN DESIGN DESIGN2012
9MEET DOUG HORGAN BOWA’S VICE PRESIDENT OF BEST PRACTICESAll of our projects in construction and beyond benefit from the expertise of BOWA’s Vice President of Best Practices, Doug Horgan. With BOWA since 1989, Doug is a nationally recognized remodeling speaker and author and a consummate learner. He views every trouble-shooting instance as an opportunity to improve upon our already high construction standards. Based on the findings, Doug refines our processes as needed and trains our team and related partners. This profound commitment to continual improvement and quality control is evident in every BOWA project.
– BILL & MARLA MAGNER Chevy Chase, MD“I just wanted to let you know how pleased we are with your BOWA team. I’ve been going by the house several times a week now as things are really starting to come together. We are thrilled to have the professionalism and expertise BOWA brings to our project.”
ADDITIONS11ADVICE FROM DOUG• Invest in superior water management – extra drainage, layers of protection and flashings• Require a Grade 1 insulation and air sealing package• Use only premium framing lumber• Insist on installation standards that are significantly higher than code for roofing and windows• Ensure concrete quality and placement is higher than industry standard– BILL & MARLA MAGNER Chevy Chase, MD
– LISA & FRANK ODEH Oak Hill, VA“We are thrilled with the outcome of our renovation project with BOWA. The full-time, on-site supervision meant that our project manager was always available. His responsiveness and willingness to work with our changes...was vital to the success of the project.”
KITCHENS13ADVICE FROM DOUG• Group all plumbing shut-offs in the sink base• Use only upgraded plumbing materials – just adhering to code is not good enough• Insist on all-wood cabinets for durability• Invest in more and higher-quality lighting• Require the highest quality for hinges and drawer hardware– LISA & FRANK ODEH Oak Hill, VA
– LIZABETH WESELY-CASELLA Washington, DC“BOWA did an excellent job renovating our 1880 Capitol Hill home. At every turn they were supportive, creative and above all, dependable. All of our interactions, from design through completion, were with people who embodied integrity and thoughtfulness.”
15MASTER SUITESADVICE FROM DOUG• Insist on shower waterproofing that far exceeds industry standard• Invest in top-quality bath exhaust fans• Demand hardwood flooring be installed per NWFA standards, which are above code• Require that ground fault resets are in the same room and electric boxes are labeled accurately• Seek industry-leading practices for minimizing dust during construction
– JEFF & TAMI DIERMAN Potomac, MD“We were very pleased with the exceptional quality of the work, which was completed on time and with minimal change orders. In fact, BOWA completed work above and beyond the scope in the contract without additional charge.”
17LIVING SPACESADVICE FROM DOUG• Require that drywall be glued and screwed to eliminate nail pops• Invest in premium drywall bead and finishing materials • Insist on AdvantechTM subfloor for the highest quality• Ensure your HVAC is installed at industry standards, which are higher than code– JEFF & TAMI DIERMAN Potomac, MD
ADVICE FROM DOUG• Require expert, experienced design for safe, powerful cooking areas• Consider installing extra conduit below hard finishes for future use• Insist on furniture-grade carpentry detail for outdoor structures to maximize durability• Don’t cut corners on outdoor lighting – invest in quality, quantity and controlsOUTDOOR LIVING– MARY ANN & FRED MILLER McLean, VA“We are enjoying our new deck and love the new French door access to it from our family room. The BOWA team once again did an exceptional job from start to finish. They were very responsive at every juncture, no matter how small the question.”18
19CONDOMINIUMS• Existing relationships with condo boards and management are extremely helpfulADVICE FROM DOUG• Invest in a firm that has great depth of experience in condo work• Insist on subs and suppliers that are well versed in the intricacies of commercialbuilding systems• Engage experts who can speak from experience and quickly evaluate options tosave time and money– MARY ANN & FRED MILLER McLean, VA
BOWA AT A GLANCESELECT HONORSMore than 200 awards for business, design and construction excellence, including:• National “Remodeler of the Year”, Professional Remodeler• “Award of Excellence” and “Designer’s Choice Award”, Home & Design• “Best of Bethesda”, Winner or Top Vote Getter 2012 – 2016, Bethesda Magazine• “Best of Virginia”, Virginia Living• “Best of Houzz”, 7 awards for design, service and client satisfaction since 2012• “Contractor of the Year”, 42 local, regional and national awards since 1992, NARI• “Great American Living Awards”, 30 awards since 2000, NVBIA/MNCBIA STATS• Founded in 1988• More than $500 million in projects produced• Repeat clients account for 30% of work• Average employee tenure of over 11 years• Buying power of the 4th largest remodeler in the US (Professional Remodeler) • 95% of clients rate BOWA a 9 or a 10 for our NPS• A+ rating with the Better Business Burreau• 5-Star rated on Houzz• Zero lawsuits with clients, subcontractors or vendors CONTACT USMetro D.C. Area7900 Westpark DriveSuite A180McLean, VA 22102703.734.9050Middleburg Area201 E. Washington St.PO Box 205Middleburg, VA 20118540.687.677120
enjoy your remodeling experienceSM7900 Westpark Drive, Suite A180, McLean, VA 22102 | 703.734.9050201 E. Washington Street, PO Box 205, Middleburg, VA 20118 | 540.687.6771www.bowa.com