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BEAUTYLASHYOUR GUIDE TO THE BOSS LADY LASH PROTOCOLSTRAIN THE BEST, BE THE BESTBOOKBY: BOSS LADY BEAUTY ACADEMY

BE THE CEO OF YOUR OWN LIFECLAIRE REYNOLDS:2

Copyright © 2021 Claire Reynolds. All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the publisher, addressed “Attention: Claire Reynolds,” at the address below.ISBN: 979-8-9850228-4-1 (E-Book) ISBN: 979-8-9850228-5-8(Hardcover)Publisher: Beauty In Books 4402 Vance Jackson Rd 248 San Antonio, Texas, 78230www.bossladybeautyacademy.com3

STEP BY STEPBoss Lady Beauty Academy: Lash Artist4

TABLE OF CONTENTSLash Growth Cycle..........................................................................................8 Tools and Supplies.........................................................................................10 Lash Bath...............................................................................................................11 Taping.....................................................................................................................12 Advance Taping...............................................................................................13 Isolation & Separation.................................................................................14 Lash Placement................................................................................................15 Lash Extension Application.......................................................................16 Adhesives.............................................................................................................17 Lash Extension Tray........................................................................................18 Lash Weight.........................................................................................................19 Lash Weight vs. Natural Lash..................................................................20 Volume Techniques.......................................................................................21 Width Options…….........................................................................................……22Volume Placement........................................................................................24 Proper Fan Placement.................................................................................25 Eyelash Extension guide.............................................................................26 Removal Method.............................................................................................28 Our Removers……...........................................................................................….29Bottom Lashes……........................................................................................…..30The Right Candidate For Bottom Lashes………................................31Tapping Lashes ...............................................................................................32 Application………..................................................................................................34Bottom Lash Aftercare.................................................................................35 Post Services………..........................................................................................….36Aftercare...............................................................................................................37 Pre Service: Preparing The Treatment Room...............................39Post-Service: Performing Clean-Up & A Perparation for the next client…………...............................................................................…40Service Verbiage…………….............................................................................…42Performing Selling & Upgrading + The 7 Step Selling Process……….......................................................................................…45Performing The Magnifying Lamp….............................................……..48 Performing Classic Lashes…….............................................................…..48Performing Lash Bath…….........................................................................…..50Performing Tapping…...........................................................................………51Performing Lash Priming & Bonding..................................................51Performing Lash Removal Methods...................................................52Performing Lash Style (Reference The Beauty Book)……...….53Performing The Bottom Lashes………....................................................54Performing The Fan Making & Application For Volume / Hybrid Lash Extensions……....................................…….56Performing The Lash Stateboard Practical……….....................…..575

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WELCOME TOTHE SOCIETYTrain the bestbe the bestBy reading this book and perfecting your skills you prove to yourself and everyone else that you are a beauty professionalCLAIRE REYNOLDS:7

7ANAGEN(Growth Phase)CATAGEN(Transition Phase)TELOGEN(Resting Phase)LASH GROWTHCYCLEAnagen: The Active Growth PhaseCatagen: The Transition PhaseTelogen: The Resting Phase8

ANAGEN CATAGEN TELOGEN EARLY ANAGEN1ANAGENThis is the active stage of hair growth. Last approximately 4-5 weeks and will grow to its natural length and stops2CATAGENThis is the transition phase before the lash begins is shedding phase.This phase can last approximately 2-3 weeks. Growth has stopped and the follical begins to constrict3TELOGENLastly the resting phase. The natural lasher over the course of 4-5 weeks will fall out and a new lash begins to grow9

TOOLS &SUPPLIESWHAT MAKES A STATION WORK?CORE ITEMSFanLash AdhesivePaper TapeUnder Eye Gel PadLash ExtenstionsDaily Lash BathBottomless BubblesOil Free Cleansing PodsLash Shampoo Brush2: Link Free Applicators2: Fine Micro Applicators2: 4 X4’SBond +Ready Set PrimeBoss Beauty Tweezers10

LASH BATHWHEN TO USE:Prior to a Full set or prior to a llSTATION:Single - Use Items4x4’s x 2Brush (optional)Lint free applicatorsPRODUCTS:Bottomless BubblesReady Set PrimeOil Free Cleansing Pods.PROCEDURE:Have client remove any contacts and close their eyesApply 1 pump of Bottomless Bubbles onto one or both eyes using a brush or lint free applicators sweep the lashes from lash line to ends, and around the lid.Use a squeeze bottle and folded 4x4 to rinse eyes.fan dry apply primer to lint free applicator. fan dryApply Ready Set PrimePRO TIP remove all traces of shampoo11

TAPINGTapping is used for a Multitude of reasons. Protecting the bottom or top lashes, lifting the lid, separating the natural lashes and exposing different layers of natural lashes. Methods can be used together. PROCEDURES: X Method: For the bottom lashes. 1. Using a half moon gel pad have the client open their eyes and look up at you. 2. Use your pointer nger and thumb to hold onto the corners of the gel pad. and place it on top of the bottom lashes 3. Using 1 of two strips of tape, from the side of the eye apply the tape in a slanted strip. 4. Using the 2nd strip of tape, from the inside of the eye apply crossing over the end of the Ist strip. Making an X in the center of the gel pad. 12

ADVANCE TAPINGLID LIFTER: For lifting the lid and bring the Natural lashes up. 1. Detach 1 strip of tape. 2. Attach the tape to the lid and lift slightly. 3. Once you have the degree of lift you desire. Secure the tape to the rest of the forehead. LASH SPREADER: 1. Detach 1 strip of tape 2. Attatch the tape to the lid in the direction you want to pull. Then pull slightly until you have the degree of spread you desire. LAYERING: 1. Detach 1 strip of tape 2. Take the tape and hold it horizontal to the lash line underneath the lash extensions. 3. Line the tape up about halfway from the base to the tip of the extensions and lay the tape on the extensions. Folding everything down and pushing it onto the lid. BOTTOM LASH APPLICATION: 1. Using a half moon gel pad have the client open their eyes and look up at you 2. Use your pointer nger and thumb to hold onto the corners of the gel pad. and place it on top of the bottom lashes 3. Using 1 of two strips of tape, from the side of the eye apply the tape in a slanted strip. 4. Using the 2nd strip of tape, from the inside of the eye apply crossing over the end of the Ist strip. Making an X in the center of the gel pad. 13

ISOLATION & SEPARATIONISOLATION:The process of getting one single NL in between your tweezers for the purpose of securing an extension safely to it. Is a simple two step process. Some clients will require you tosweep with both tweezers into the lash line to assist you in isolation.PROCEDURE:STEP 1Brush the lash line to straighten the NL’s as much as possible.STEP 2With your isolation tweezers closed, go down into the lash line past the NL’s onto the tape, and open your tweezers wide. Repeat this step in different places until you isolate one NL.*PRO TIP adjust tapping method is isolation is difcult.14

PLACEMENTLASH PLACEMENT15

LASH EXTENSIONAPPLICATION16

ADHESIVESBY BOSS LADY BEAUTY ACADEMYCEO:Our orginal adhesiveLow Odor + Dries in 1-2 seconds!Professional Classic or Volume adhesive.For pros onlyThis adhesive perfroms its best in humidity between 45%-60% and temperature between 68-72 °F. Recommended humidity and temperature for optimum results: 45% -59% humidity and 69-71°F.B*A*B:Super Adhesive perfect for our Boss Lady Beauty adhesive Low Odor + Dries in 0.5 seconds!Professional Volume adhesive. For pros onlyThis adhesive preforms best in humidity between 40-55% and temperature between 68-71 °F. Recommended humidity and temperature for optimum results: 45-50% humidityTRANSPENCY:Clear and effectivelow Odor + Dries in 1-2 seconds!Professional Classic or Volume adhesive.For pros onlyThis adhesive performs its best in humidity between 45% -60% and temperature between 68-72 °F. Recommended humidity and temperature for optimum results: 45%-59% humidity and 69-71°F.17

LASH EXTENSIONTRAY# BEAUTY BRIEFCASE* Classic not basic 0.15 versatile black classic lash with the perfect blend of shine and matte. * Boss Lady Mega Lashes/Unlimited Fluff 0.03 0.03 faux mink lashes. Achieve maximum fullness and darkness. Create mega or Russian volume fans easily * Boss Lady Mega Lashes/ Unlimited Fluff 0.05 volume lash trey for soft, uffy volume lashes. Blends easily in a hybrid set or stands out alone as a fuller volume set. *Boss Lady Ultra Fluff/ Volume Lashes 0.07. Great for beginners learning to create fans or those creating fans off the strip. * Boss Lady Ultra Fluff/ Volume Lashes 0.05 volume lash trey for soft, uffy volume lashes. Blends easily in a hybrid set or stands out alone as a fuller volume set.* Mink Easy Fan Lashes/Boss Favorite 0.05 easy fan immediately, make a fan everyone with easy Fan lashes. Incridible for beginners and pros. Makes fanning easy! * Mink Easy Fan Lashes/Boss Favorite 0.03 easy fan immediately, make a fan everytime with easy fan lashes. Incridible for beginners and pros. Makes Fanning easy!18

LASH WEIGHTWEIGHT IS DIFFERENT THAN DIAMETERThe below measurements were calculated using C curl in 12 mm length dipped in adhesive. Each measurement was repealed 10 times with the same specications.5 x .06 lashes weigh less than one 0.20 mm lash 10 x .03 lashes weigh almost the same amount as one 0.15mm lash 15 X 0.03 LASHES WEIGH THE SAME AS ONE 0.20 LASHOne .20 diameter lash .00030gOne .15 diameter lash .00015gOne .10 diameter lash .00010gOne .06 diameter lash .00005g One .05 diameter lash .00003g One .03 diameter lash .00002g19

LASH WEIGHT VS. NATURAL LASHVolume tans should never weight more than natural lash +/-20% If natural lash has a diameter of 0.15mm volume then the fan should not weigh more than .00018gFL daimeter 0.030.05/0.060.10NL daimeter0.107 to 8 FL 2 to 3 FL1 FL0.1510 to 12 FL 4 to 5 FL2 FL0.2012 to 15 FL 7 to 10 FL3 FLNL - Natural Lash FL - False Lash0.20mm NL20

TECHNIQUESVOLUMEVolume 2D Ideal Lash Diameter 0.10 or 0.07 Volume 3D+ (Up to 5D) Ideal Lash Diameter 0.07 or 0.05 Wide Base Traditional Russian Volume 5D+ (Up to 9D) Ideal Lash Diameter 0.05 or 0.03 Wide or narrow base Boss Lady Volume/Mega Volume 9D+ (Up to 19 D) Ideal Lash Diameter 0.03 ONLY Narrow Base What the Width? When to use Narrow vs Wide Base fans Wide Width fans are perfect for clients with thinner natural lashes and gaps Narrow width fans are idea for clients with healthy full natural lashes.21

Narrow fans (long bases)Wide or uffy fans (deep V)WIDE FANSRecommended for clients who have less natural lashes. If there are any gaps- the fans will overlaps & create a more full coverage look.Wide fans create more a uffy effect.NARROW FANSPerfect for clients who have a lot of natural lashes. This will give a fuller, darker, more defense effect. However we can use both narrow and wide fans on clients with a lot of natural lashes-it just depends what effect we want, Ark & dramatic or more uffy.WIDTH OPTIONSGLUE COVERAGETHE PERFECTVOLUME BASECORRECT BASEINCORRECT BASE22

222222222222GLUE COVERAGETHE PERFECTVOLUME BASECORRECT BASEINCORRECT BASE23

24VOLUME PLACEMENTPAGEVolume extension should be placed one tweezers tip length away from the lash line. Close but not touching is the goal.Once the fan is prepared and dipped in adhesive. Lay the extension down and forward moving towards you.Pro tip: Make sure there is no gap between the natural lash and base after placement.(ALREADY FORMED)To practice proper volume lashes three points matter.1. Adhesive Usage2. The Proper Base 3. PlacementPROCEDURE:Dip the base of the fan halfway up the stem using B*A*B professional adhesive. Make sure to dip lowly and remove slowly from the center of the adhesive. Place fan in the optimal position for the lash wrap and attach.24

24PROPER FAN PLACEMENTPlacement of the fan onto the natural lash requires the fan to sit perpendicular to over the natural lash is perfect. Only then can you attach.You should not follow the directions of the natural lash-to get consistency you should apply the extension 90 degree angle to the eyelid.25

EYELASH EXTENSION GUIDE2526

2626EYELASH EXTENSION GUIDE27

27REMOVAL METHODPRO TIP : Less Is More! Add remover to your applicator then to the lashes a little at a time.WHEN TO USE:While removing lash extension.Full removal is done prior to a lash bath Partial removals during a ll. Lash First in a ll, then spend 15 minutes at theend removing by pinch method.SINGLE-USE ITEMS4-6 4x4’swater bottlePRODUCTS:Permanent Vacay (Lash gel remover)Ready Set PrimeBottomless BubblesEQUIPMENT: TweezersFanMETHODS:Full RemovalPinch & Peel MethodPROCEDURE: FULL REMOVALApply gel padsUsing a lint free applicator or q-tip apply a generous about o gel or liquid remover to the lash line.All to set for 10-15 minutesUsing lint free applicators one on top one on bottom of the lashes swipe through and remove the extensions.For more stubborn extensions use your tweezer and pinch and seperate the extensions and natural lash.Once all extensions are removed perform a lash bath.PROCEDURE: PEEL METHODUsing one tweezers to hold the extension, and the other tweezer to hold the natural lash slowly pull them apart.28

REMOVAL METHODPERMANENT VACAY REMOVER $20.00When your clients natural lashes need a break or maybe a quick separation from extension, reach for Permanent vacay and gently remove all extension adhesives. Our no drip gel solution breaks up adhesives without the need for tension.OUR REMOVERS29

29STATION: Single-use Items 4x4’s 4-6Water bottlePRODUCTS:0.10 and lower diameter extensions8-13 lengthPrimerEQUIPMENT:TweezersFanPROCEDURE: Lash bathPrimeUse gel pads and tape underneath the bottom lashes on one eye and use the other to tape back the top lashes. With your extension facing away from you, pick up 1 extension and dip into adhesive, place extension 1-2 mm from lash line. Fill bottom lashes.FanNano mistUntape and move to other eye.BOTTOMLASHES30

CHOSING THE RIGHT CANDIDATE FOR BOTTOM LASHESBottom lashes are generally thinner and shorter than upper lashes, and the extensions you apply should be as well. Since the natural lower lashes are usually thinner and shorter than the upper lashes, the length and diameter should be reected in extension selection. If this is not considered overall durability of bottom lash extensions will decreases.Additionally, because there are fewer lashes applied, client can expect to get a week or two of wear and overall less fullness on the bottom.Most people are able to receive bottom lash extension, but there are some exceptions. For instance, when a client’s natural lower lashes are too short or too sparse, extensions cant be applied safely and can overly accentuate the decits. Advance lash artists are trained to quickly determine who is and isn’t a lower lash extension candidate.3 TYPES OF CLIENTS WILL BENEFIT FROM BOTTOM LASHES.1. Mascara-loving clients2. Mega volume lash clients 3. Bride-to-be clients31

32TAPING LASHESBottom lash extensions are applied in the some manner as upper lash extensions. Bottom eyelash extensions take less time to apply. On average it can take from 30 to 60 minutes for the whole application. The goal is to get an extension on every lash to gain the desired effect.THE PREP/TAPINGLayer two strips of tape, with the adhesive parts facing each other, leave a small section of the sticky side on the ends, like in the picture below. The blue marking on the image is where the two pieces of tape attach to each other sticky side to sticky side.32

3232• Place the eye pad under the bottom lashes. When you work on the lower lashes, your sharp tweezers ends are going to be face down, and there is a high risk of packing the client’s face. Always place something under the eye.• Pull up the upper lashes so that they don’t interferewith the lower lashes.Be sure to secure all the top lashes under the tape• Prime the bottom lashes and dry33

3333APPLICATIONWhen picking up a lower lash, place them the opposite way to how you would apply the top lashes. To make your job easy, place the lash strip upside down. For bottom lash application, we want the tip of the lash curl facing downwards towards the skin.Once you have your lash extension picked and ipped, you can go ahead and isolate the natural bottom lash, you want to attach the extension to. Do the whole set as you’d do the upper lash extensions. Pick up extension, Isolate, Dip, Place.34

BOTTOM LASHAFTERCAREBottom eyelash extensions should be treated the same as the top eyelash extensions. Here are some tips for their maintenance:• Avoid water on the lashes as much as you can.• Avoid Rubbing or pulling out the lashes• Do not brush the lashes too often! • (bottom lashes only)• Be careful with your under-eye area• Expect to lose them faster then normal top eyelash extensions.35

POST SERVICESBOND + $49.00WHAT MAKES A SET?Longevity of course! Our bond + is used at the end of a lash application to seal and complete the chemical process of any adhesive without shock curing. This low investment product will last you between 150-200 clients, is Suitable for Classic or Volume Lashes, Maximises retention by up to an additional 30%, Reduces potential irritation, and overall elevates the client experience.36

AFTER CAREHAPPY HEALTHY LASHES FOR EVERY CLIENTStay Oil FreeMake sure that your client understand the importance of using only oil FREE products around the eyes.Cleanse and Brush lashes daily - just like your skin your lashes need cleaning Get consistent 2-3 week llsNEVERSPull or PickCurlUse steam and avoid high heatNo Mascara or sealant (volume services only)37

AFTER CAREHAPPY HEALTHY LASHES FOR EVERY CLIENTRETAIL OPTIONS38

Safety Sanitation & Infection ControlCheck your booking for service time, client name, & service being providedDo laundryMake My Treatment Bed/ Set up Treatment StationStocking room - For make sure we have everything needed for serviceSet Environment Lights:• spa service lights: low• wax lights: high• lash service lights: med - highSet Environment Smell - nothing too strong or offensive, no food smells, set updiffuser (if applicable)Set Environment Music - according to service we are doingSet Environment-Clean client areaSet Environment - Set TemperatureSet Environment - The Humidity (for your adhesive)Check personal Hygiene /GroomingSilence Technology (phone)Use the restroom & prepare yourself mentallyCheck all machines/devices & they are plugged in and untangledPerforming The Post Service Clean UpPost - Service Clean -Up & Preparation for the Next ClientPRE SERVICE: PREPARING THE TREATMENT ROOM39

Discard any disposables into a covered trash container.Place all soiled laundry linens (towels, sheets, reusable headbands/ wraps/robes)in a covered receptacle.Do laundry: Wash/dry linens, & fold laundry throughout the day.Do not leave wet laundry in the washing machine overnight.Take all reusable items to sink(Wash & Sanitize your hands, apply gloves)Clean all equipment, trolley, & workstation surfaces & disinfect w/ EPA.Follow the SS & IC protocols for all reusable items/implements(protocols are listed on the “Reusable Items Cleaning Protocols” chart)Once SS & IC protocols have been completed, rell your Service Kit with the reusable items/implements & disposable items, & them give kit to your Instructor to checkIf you have another service, reset the treatment room:Change linen on the treatment table, replenish Headbands/towels etc.End of Day Checklist: Complete the end of service checklist & check theschedule for the next shift/workday. Use an end of day checklist to make sure youdo not forget anything.Turn off & unplug all equipment, TURN OFF & UNPLUG PORTABLE HEATERS every night,Check oors, sweep or mop as required. Check for wax spills.Do laundry: Wash linens, Dry clean laundry in the dryer, & fold laundry.Do not leave wet laundry in the washing machine overnightEmpty waste containers (if full) & replace with clean trash bags/ liners.(use gloves) Clean/disinfect used equipment, trolley, workstation surfaces,bed,sink, counters,door knob,light switches, & the towel cabbie/drip tray w/ EPA.Rell all Kit containers/supplies (4x4s/ glue rings, poolies, etc) or any products that39 need to be relled) Inform admin/instructor if you are out of cleaning supplies, or Dispensary cabinets itemsRemove personal items from the area. No dishes, implements/ anything left in the sink.Turn off all lightsHave the Spa Manager check the treatment room for approval.POST -SERVICE: PERFORMING CLEAN -UP & A PREPARATION FOR THE NEXT CLIENT40

Discard any disposables into a covered trash container.Place all soiled laundry linens (towels, sheets, reusable headbands/ wraps/robes)in a covered receptacle.AFTERCARELash Extensions (all types)Aftercare for lash extensions steps are as follows:• Wash lashes DAILY with lash shampoo and CLEAN lash shampoo brush• Wash lashes in the morning, and again before bed just like our skin and hair lashes need cleansing too.• Also wash lashes after swimming in pools or bodies of water (rivers, lakes,beaches etc) and after excessive sweating or crying.• Stay oil free; Avoid oil based products near the eye area when wearing lash extensions.• If wanting to continue lash extension services, book lash lls every 2-3 weeks• Try to avoid sleeping on your face. (if trouble with this step try sleeping with a silk pillowcase, silk is a• lot more gentle on face/skin, hair and LASHES• Brush lashes while drying with a fan, or pat dry with a towel.• Brush lashes with mascara wand/ spoolieALWAYS AVOID:• High heat• Excessive steam• Avoid lash curlers• Avoid mascara on lash extensions (bottom lash mascara is okay as long as the mascara is OIL-FREE)• Avoid touching, picking pulling or rubbing lash extensionsPOST -SERVICE: PERFORMING CLEAN -UP & PREPARATION FOR THE NEXT CLIENT41

During any beauty service, there are key questions and important information thatyou should ask your client, and or talk about to/with your client before, during, andafter you have performed their service.Initial Contact / Booking - The rst method of contact between your business & your client.Methods• Social Media• Phone Call• Email• Chat Function On Your Website• Pre Service appointment• Any contact before they walk inExample Situations:Introduce yourself, ask client’s name, use client’s name when addressing themDiscuss Current Offerings/PromosExample Questions to ask your Client:What service are you looking to receive?Have you ever had this service before?If Yes: Have clients explain their likes and dislikes about the service.If No: Explain the service to the clientSet up room for service ( day of appointment)Client Intake - The point the client walks into your business.Accomplish• Greeting/Welcome• Offer of amenities• 10 Step Consultation• Escort• InstructExample Situations:Have the client sign/date the client intake form/waiver before every service.Ensure there are no contraindications for the service scheduled.SERVICE VERBIAGE42

Escort clients to the area that you will be performing the service.Offer Water/Beverage & Show them where the restroom is prior to their service.Inform the client where to place personal items, ask the client to remove anyjewelry or glasses.*Due to liability issues, do not handle jewelry*.Depending on the service being done, instruct the client how to properly placetheir body position so they are comfortable during the service.Example Questions to ask your Client:Have you ever had this service before? Yes, explain your likes and dislikes aboutthe service.What previous services related to your appointment today have you received in thepast 3-8 weeks? If yes, please explainDo you have any medical concerns I should be aware of?( medications, conditions, disorders, diseases, & pregnancy)What are three things you would like to see achieved at the end of your service today?Perform the Client Consultation:• Discuss Intake Form & conrm the service being performed.• Ask about any concerns the client has.• Set client’s expectations: What client will experience during the service & what the client should expect from the results of serviceDuring service - The moment you return to the treatment area and the rst touchbegins.• First touch• ServiceExample Situations:Client Skin Analysis/Lash Analysis:• Tell the client what you see during analysis• Recommend services/ upgrades to address their concernsCheck the clients comfort level. (Physical/Mental)Drape/Undrape- secure your client with the proper draping ( if applicable/depending on service)Post Service - Service has ended & you’re waiting for your client at the door to thetreatment room.Accomplish• Complete Service/Check in with client• Summarize treatment• Escort Client Out of treatment room• Retail & Rebook• Checkout/Exit43

Example Situations:Check the clients comfort level. (Physical/Mental)Inform - inform your client that the service is complete. Give them a mirror so theycan see the results of the service.Aftercare - break down the aftercareInform client how to safely get off treatment tableOffer client waterPull retail products to sell to clientRebook client for next serviceFollow up procedure takes place. (reaching out via call,text,email within 3-5 days)Performing the ConsultationStep By Step 10 Step Consultation ProcessReview – Review the intake form.Assess – Perform a needs assessment.Preferences – Discover and rate the client’s preferences.Analyze – Analyze the client’s characteristics.Lifestyle – Review the client’s lifestyle. Ask the following questions:• Do they spend a great deal of time outdoors? Do they swim frequently? Do they work with their hands?• How much sun exposure do they get?• What is their occupation? Have them describe their personal style.• What are their skin, hair, or nail care habits?Show and Tell – Encourage your client to describe styles or services that they like.Reective Listening is listening to the client and then repeating, in your own words, what you think the client is telling.Recommend – Make recommendations as part of the needs assessment. Narrow yourselections based on the following criteria:• Lifestyle. The services you choose must t the client’s maintenance ability, meet the client’s needs, and provide options as required.• Hair (nail, skin) type. Base your recommendations on your client’s characteristics.Upsell – Upsell services. Never hesitate to suggest additional services that will complete the look or improve it in some way.Maintenance – Discuss upkeep and maintenance.Repeat – Review the consultation. This is the most critical step of the consultation process because it determines the ultimate service(s). Always take your time and be thorough. Pause for your client’s conrmation and ask the client for feedback on the consultation process.44

The 7 Step Selling Process: Here are seven steps that are typically involved inmaking a sale:• Prospecting• Preparation or pre-approach• Approach• Presentation• Handling objections• Closing• Follow-up1. ProspectingProspecting involves nding and qualifying potential buyers or clients. At this stage, you determine whether your prospective customer has a particular need or want that your business can fulll. You might also decide on varying factors such as affordability.This stage of the selling process often involves research to identify your ideal customer. You can start compiling a list of leads or potential clients.2. Preparation or pre-approachBefore making initial contact with your prospects, you want to prepare. It’s important to have all your information ready, such as product descriptions, prices, payment options, competitor rates and dates for specic sales. You also want to know as much as possible about your prospects so you can better connect with them.This stage of the selling process might also involve preparing your initial sales presentation. Be ready to answer any questions your prospects could have with supporting data. Practice what you’re going to say out loud, and have someone present you with potential questions so you can rehearse your response.3. ApproachDuring the approach stage of the selling process, you’ll make your rst personal connection with your prospect or prospects. This step involves getting the potential buyer or client to interact with you by personalizing your meeting or otherwise establishing rapport. Ask questions to get the client involved in the conversation. Example: For instance, if you sell skincare products or services, you might ask:• Do you currently have a daily skincare routine?• Is there anything about your daily skin regimen that you’re unhappy with?• What are your top skin complaints?• Have you heard about the skin benets of our specic product or• service?You can also offer a gift, such as $10 off the rst skin treatment• or a sample of the product so your prospect can experience the benets• rsthand before making a greater investment. This also helps to conrm• condence in what you’re selling.PERFORMING SELLING & UPGRADING + THE 7 STEP SELLING PROCESS45

4. PresentationAt this point in the selling process, you have established an understanding of your prospect’s individual needs and wants. You can then tailor your presentation or demonstration to show how your product or service can best fulll those needs or wants. To complete this step effectively, focus on personalizing it and frame your product as a solution to their problem.Your presentation might involve a tour, product demonstration, video presentation or other visual or hands-on experience. This step is when you can apply all your research.5. Handling objectionsAfter you complete your presentation, your prospect might have some questions, concerns or objections. This is a normal and important part of the selling process. View objections as an opportunity to learn more about your prospect. When you research and prepare appropriately, you’ll have all the information needed to overcome objections.This step might involve listening to your prospect’s concerns and asking additional questions to better identify and understand their objections. You might want to then reframe your sales pitch to address those concerns.Example: If a customer says they won’t be able to make an investment until next month, you could offer them additional savings/promotions if they follow through with their purchase today. While in the handling objections step of the selling process, you might also reiterate the missing out of the opportunity for value/savings, if the prospect decides to completely forgo the purchase.6. ClosingOnce you’ve convinced the prospect that your product or service can meet their needs, it’s time to close the sale. It’s important to actually ask the prospect if they want to make the purchase and ensure they fully understand all the terms of the sale. You want to make sure your buyer understands the terms and restrictions included in the sale, such as any refunds, guaranteed customer satisfaction clauses or ongoing purchases or billing for monthly memberships. At this stage, you can also use upselling techniques, such as offering additional products that complement their original purchase, upgrades or a higher-end version of your product. After completing the transaction, always thank the customer and be sure not to instantly drop the connection.46

7. Follow-upThe follow-up, which takes place after the sale, is one of the most important steps in the selling process. It’s a continuation of the relationship between the seller and the buyer that ensures customer satisfaction, retains customer loyalty and helps prospects for new customers.The idea is not to continue selling at this stage, but instead to nurture the existing relationship. The follow-up might involve sending a thank-you note or calling the customer to ask about their experience with their new product or service.You might also ask your customer to rate your service or post a review on one of your social media or business pages. When done well, this stage can often lead you back to step one in the selling process with additional sales, referrals or reviews that bring new customers to you.Opportunities: During Consultation (ask and analyze) Retail & services.During service (if client likes the way a product feels or smells (retail).During the service skin analyze or the lash analyze (service or retail).End of service after client has dressed but before checking them out part ofthe aftercare (retail or services) Compare products and services.End of service (pull 3 products based on clients needs & goals).Follow up - 3-4 ,7,10-14 days. This is customizable for YOUR business i recommend at minimum two touch points days & mediums (phone call, email, text or whatever the client has identied as their preformed).47

Sanitize HandsCover clients eyes with damp cotton rounds you can add tanning goggles over top for sensitive to light clients.Give disclaimer ok clients name, i’m going to perform your skin analysis under themagnifying lamp. It is a mag glass with a very bright light attached. I have coveredyour eyes but you will still sense the light. Please keep your eyes closed and if itbecomes uncomfortable please let me know.Turn light on (away from client)Notify the client you’re bringing the lamp over I like to add extra cover by doamingmy hand over their eyes while moving the light over.Check in with client once light is in placeAnalyze skinRemove lightTurn off the light if not using it again.You should be doing the disclaimer EVERY TIME you use the light.Sanitize your hands after touching light And using epa on a towel/paper towel clean facial devices post services.Pre Service Treatment SetupPre- Service - Preparing the Client for TreatmentGreet the Client - with a warm smile & professional manner, Introduce yourself.Discuss Client Intake - conrm the service. Ask about any concern & setexpectations for today serviceEnsure - no contraindications for the treatment scheduled. Have the clientsign/date before every service.Escort - escort client to the treatment room.Inform the client where to place personal items, ask to remove all jewelry. Due toliability issues, do not handle jewelry.Discuss Client Intake - conrm the service. Ask about any concern & setexpectations for todays servicePERFORMING THE MAGNIFYING LAMPPERFORMING CLASSIC LASHES48

Instruct - depending on the service to be performed, instruct the client to lieeither face down or face up. Step out and allow client to changeBolster - place booster under the bottom sheet, below their knees to relievepressure on the lower back.Cover - bring the 2nd sheet up & blanket across the decollete. Place a handtowel across the chest on top of the covers.Drape - Sanitize , secure a headband & towel around the client’s head to protectthe hair, making sure all hair is off the face and that as much of their face isvisible as possibleLash Bath (See individual protocol)Tapping (See individual protocol)Set up extensions (wherever they work for you hand/tile ect)Map (See individual protocol)Dispense Adhesive (glue ring, onto tile, or any other surface)Pass 1 (Build a fence of 10 lashes on each eye) rst 10%LASH EXTENSION PROCEDUREIsolate a Natural LashPick up extension (while maintaining isolation) in between the Top 1⁄3 & Middle 1⁄3Dip extension ( 1⁄3 to 1⁄2 of the base section ONLY) and remove it from the adhesive SLOWLYApply extension (rst choice Is TOP, second choice is either side, 3rdunderneath of Natural Lash)Remove isolation (after dry time has expired)Repeat steps until pass 1 is achievedFan dry and brush againPass 2 (Build in fence 10 - 20 lashes on each eye going back and forth between fence)Repeat steps of lash extension procedureRepeat steps until pass 2 is achieved (your should be 80% done with each eye)Pass 3 (Check from front of client & perfect) nal 10%49

Repeat steps of lash extension procedureBond using micro-swabs and bonderFan dry again• Dry with fan & brush every 15/30 minutes• Once you are done lashing look at the lashes from in front of the client to check for balance on both sides.• Slightly lift the eyelash lash lid and check for sticking to the bottom• Check for stickies in the lash application.Have the client open eyes and check. Untape & help the client off of the table.Perform post service client consult & provide aftercare instructionsPull retail products for client (if applicable) & sell to clientWalk you client to the checkout desk & book next appointment /rell apptFollow up with client a few days later to check client satisfactionWash your hands /SanitizeHave clients remove contact lenses (if applicable) and close their eyesApply 1 pump of bottomless bubbles onto one or both eyesUsing a lash shampoo brush or lint free applicators sweep the lashes from lash line toends of lashes and under the lashes WASH THOROUGHLYUsing a squeeze bottle and a folded 4x4 to rinse eyes and pat dry eyesFan dry lashesMove to PrimerPERFORMING LASH BATH50

Wash your hands /SanitizeUsing a gel pad have client open their eyes and look up & back at youUse your pointer nger and thumb to hold onto corners of the gel pad and place it on top of the bottom lashesUsing one of two strips of tape from the side of the eye apply the tape in a slanted stripUsing the 2nd strip of tape from the inside of the eye apply crossing over the end of the rst strip making an X in the center of the gel padDouble check that all visible bottom lashes are taped down to avoid top lashes sticking to bottom lashes during the lash extension service51Dispense primer onto two MICRO SWABTap off excess product onto 4x4One on top one on bottom, with lashes sandwiched between swipe from base of Natural Lash to tips, (focusing on the area adhesive will bond Extension & NL togetherFan dry (I also check in with clients to make sure there is no itching or burning.You can tape then prime or prime then tape. If doing any removals (peel only in lls) then prime in that case you need to lash bath, tape, remove overgrown lashes prime, lash.Dispense primer onto two MICRO SWAB. Tap off excess product onto 4x4One on top one on bottom, with lashes sandwiched between swipe from base of Natural Lash to tips, (focusing on the area adhesive will bond Extension & NL togetherFan dry (I also check in with clients to make sure there is no itching or burning.Bonding Is the same application process but at the END of lash application.PERFORMING LASH PRIMING & BONDINGPERFORMING TAPPING

Pinch & Peel (client is already been prepared with lash bath & tapping) (10 or less lashes)SanitizeIsolate the extension that we are removing (grown out, if it’s stuck to another natural lash, turned, or overall does not look nice.Use our pick up/placement tweezer grab the natural lash with that tweezerRemove the isolation and grab the extension thats we are removingPeel them apart.The pinching comes in when you need to break up the adhesive.Full RemovalSanitizeLash BathTape the under eye (gel pad, tap, or combo)Apply remover (thinly at rst, and then stack it) concentrated where the adhesive isAllow it to sit for 10 minutes before your rst testRemove with two lint free applicators, miro-swabsRe-apply remover (careful not to double dip in your remover) Wait an additional 10 minutesRemove with two lint free applicators, miro-swabsBe gentle, and patientTook a set of gel pads and covered itUse a wood stick to catch excess remover during application.Lash bath (2nd time)PERFORMING LASH REMOVAL METHODS52

The Consultation Items1. EYE PROFILECentral to this technique is the determination of each guest’s unique eye prole. All eyes fall into 1 of 3 proles. Fun fact: Each eye can even have a different prole! This eye prole indicates which lash design will best complement their natural features. That means fool-proof, perfect lash design for each eye, every time, personalized for a completely custom lash extension design for every guest! (see proles below)2. LASH CURLOur stylists strive to educate you on which lash curl is best for your unique eyes. 3. APPLICATION METHOD & LASH THICKNESSclassic lashes, hybrid lashes, volume lashes or mega volume lashes.**4. LONGEST LENGTH + LASH THICKNESSIn the nal step of the 4-step consultation process, our stylist determines your longest lash length and lash thickness. To do this, they consider the following:The length of your natural eyelash hairThe condition of that natural eyelash hairYour desired look. If you request a longer length, your stylist can use a thinner extension lighter in weight that won’t damage the integrity of your natural eyelash hair.After you have completed the 4-step eyelash extension consultation, you then complete your custom design code.Below is an example of how that design code is determined:Design: Straight, Upward, Downward Curl: C, D Length: List the longest lash length selected (i.e. 12mm) Method: Classic, Hybrid, Volume, Mega Volume** Thickness: .06, .07, .10, .15, .185. LASTLY FILL OUT THE CLIENT CHART (YOUR CHARTS SHOULD HAVE A PLACE FOR A DRAWN VERSION OF THE SET. LIKE A PRACTICE SHEET PAGE.PERFORMING LASH STYLING (REFERENCE THE BEAUTY BOOK)53

The Consultation ItemsStep 1: Face ShapeStep 2: Client Eye shapeStep 3: Clients NL Lengths ( A<C<T)Step 4: Clients NL width (A<C<T)Step 5: What are they looking for (with pictures if you can)(is that safe/correct for them)Step 6: Design the set for them (on paper rst)Step 7: Get client approvalStep 8: Lash bath/tape/map on eye padsStep 9: Lay foundation.Step 10: While lashing every 25/30 lashes placed on each eye. I want to check it fromthe other side of the clients.Step 11: Check them /untape the client. And then have them open.Step 12: Give the client the mirror.Step 13: Chart it.Pre Service Treatment SetupPre- Service - Preparing the Client for TreatmentGreet the Client - with a warm smile & professional manner, Introduce yourself.Discuss Client Intake - conrm the service. Ask about any concern & set expectationsfor today serviceEnsure - no contraindications for the treatment scheduled. Have the client sign/datebefore every service.Escort - escort client to the treatment room to change. Inform the client where to placepersonal items, ask to remove all jewelry. Due to liability issues, do not handle jewelry.Provide robe - provide the client with robe or spa wrap. Explain/show which clothingmay need to be removed. Show the client how to put on the spa wrap. Indicate whereto go once they have changed. Allow them time to change. Always knock beforere-entering the room.Discuss Client Intake - conrm the service. Ask about any concern & set expectationsfor todays serviceInstruct - depending on the service to be performed, instruct the client to lie either facedown or face up.Step out and allow client to changeBolster - place booster under the bottom sheet, below their knees to relieve pressureon the lower back. If the client is face down, place a small bolster under their ankles.PERFORMING THE BOTTOM LASHES54

Cover - bring the 2nd sheet up & blanket across the decollete. Place a hand towelacross the chest on top of the covers.Drape - Sanitize , secure a headband & towel around the client’s head to protect thehair, making sure all hair is off the face and that as much of their face is visible aspossibleSet up extensions wherever they work for you hand/tile ectDispense Adhesive (glue ring, onto tile, or any other surface)The Prep/ TapingLayer two strips, with the adhesive parts facing each other, leave small section of the sticky side on the ends, like in the picture below (the blue marking on the image is where the two pieces of tape attach to each other sticky side to sicky sidePull up the upper lashes so that they don’t interfere with the lower lashes. Be sure tosecure all the top lashes under the tapePlace the eye pad under the bottom lashes. When you work on the lower lashes, your sharp tweezers ends are going to be face down, and there is a high risk of packing the client’s face. Always place something under the eyePrime bottom lashes and dryWhen picking up a lower lash, place them the opposite way to how you would apply the top lashes. To make your job easy, place the lash strip upside down. For bottom lash application we want the tip of the lash curl facing downwards towards the skinOnce you have your lash extension picked and ipped you can go ahead and isolate the natural bottom lash you want to attach the extension to. Do the whole set as you’d do the upper lash extensions. Pick up extension, isolate, dip place, Fan, and Untape and repeat on second eye55

PINCH1. Place your tweezers around the amount of lashes you want, in order to create thefan you are trying to create; the more lashes the bigger the fan, the lesser theamount the smaller the fan. Your tweezers should be right above the sticky part ofthe lash strip you are pulling from. Close your tweezers securely (squeezing yourtweezers at 100%) around the chunk of lashes you’re planning to pick up. Pullthose lashes forward and slightly up towards you2. Place your thumb and index nger around the base of the lashes you’ve picked upsecurely (your ngers should be facing you, you should be able to see the fan youare about to create)3. Once you have the base of that group of lashes in between your ngers squeezethem together and begin to release pressure off of your tweezers (70-80%) whilereleasing pressure shimmy or twist your ngers slightly until your lash fan opensup and you are satised with the fan you have created4. BEFORE releasing the base of the group of lashes squeeze your tweezerssecurely around the fan you’ve created so that the lash fan doesn’t come apart5. Dip the base of your lash fan into the adhesive (refer to proper adhesive dippingpage 113 lash extension guide textbook)BLOSSOM/WIGGLE1. Glide your tweezers into the lash strip landing on the amount of lashes you’d liketo create the size of fan you desire. Close your tweezer and use it to shimmy fromside to side in order to pre bloom your lash fan.2. Close your tweezers at 100% grip and pull that pre bloomed fan towards you (notup not to the side pull it forward towards you!) The base of that group of fansshould still be loose3. Place that fan into your adhesive lightly and gently and release the pressure ofyour tweezers allowing that fan to fully bloom. If using a owering adhesive ringcup you may use the creases to help snatch that base by dragging it into thecrease lightly.PERFORMING THE FAN MAKING & APPLICATION FOR VOLUME / HYBRID LASH EXTENSIONS56

Pre-examination set up and disinfection. You have 10 minutes to unpack your generalsupplies and prepare your work area. (you’ll be informed when you have 5 minutesremaining)Candidates, you may begin.Pre-examination set up and disinfection.1. Open Kit, Take out pre exam set up and disinfection bag, close kit.2. Open pre exam set up and disinfection bag take out the epa, and 1 paper towel Close kit (place kit bag under arm)3. spray the surfaces with EPA,everything you’ll be touching (counter, chair top, & chair legs)4. Wipe down surfaces with epa and hold trash in hand.5. Place the kit bag on station, open the kit bag, remove all contents, close the kit bag Set up a trash can and throw away the paper towel used for epa wiping.6. Sanitize hands.7. Throw away empty kit bag8. Sanitize hands9. Prepare your permanent workstation Lay down 1 paper towel place epa, sanitizer, remaining paper towels on that paper towel10. Sanitize hands.11. Step back away from your station & raise your hand.(you’ll be informed when you have 5 minutes remaining) Candidates, please stop working. All scoring has been completed. We will now proceed to the next section of the examination.PERFORMING THE LASH STATEBOARD PRACTICAL57

Eyelash Extension Application Service - Time allowed: 25 minutes (you’ll be informedwhen you have 13 minutes remaining (Place Strip Lashes on mannequin before going tothe Testing center)1. Sanitize2. Open Kit remove eyelash extension application service bag close kit3. Sanitize hands4. Open eyelash extension application service bag, remove all items, close bag.5. Throw away bag6. Sanitize hands7. Prepare the mannequin head for the service by, draping head, draping neck, using cleansing pad to clean both lashes, place gel pad on bottom lashes.8. Sanitize9. Set up your workstation, pull out one strip of eye lashes extension, set up tweezers, dispense glue.10. Demonstrate Separation11. Apply Eyelash extension #1 Demonstrate Separation12. Apply Eyelash extension #2 Demonstrate Separation13. Apply Eyelash extension #3 Demonstrate Separation14. Apply Eyelash extension #4 Demonstrate Separation15. Apply Eyelash extension #5 Demonstrate Separation16. Apply Eyelash extension #617. Sanitize hands. ( put your tweezers down, AND look at proctor to check your work)18. Throw everything away from the service.19. Sanitize hands20. Spray EPA on the station and on the table around your mannequin21. Wipe down the top of the table with the paper towel. Then throw away the paper towel22. Sanitize23. Step back away from your station & raise your hand.58

Safety Criteria1. Properly Dispose of waste materials2. Ensure workstation/area remains sanitary3. Ensure draping is maintained throughout service4. Replace contaminated items5. Ensure Containers remain closed when not in use6. Kit remains sanitary7. Avoid cross contaminationCandidates,you have 13 minutes remainingCandidates,Please stop working All scoring has been completed. We will nowproceed to the next section of the examination.Blood Exposure Incident Service.Please perform procedures for a Blood Exposure Incident. You have 12 minutes tocomplete this section. (You will be informed when you have 6 minutes remaining.)1. Sanitize2. Open Kit remove Blood exposure incident service application service bag close kit3. Open the blood exposure incident service bag and empty it, close it.4. Throw away section bag5. Sanitize hands6. Put on gloves7. Lay down a paper towel8. Clean simulated cut with alcohol swab, put on paper towel9. Apply pressure with gauze/4x4 put on paper towel10. Apply band aid put on paper towel (Band-aid trash)11. Sanitize hands12. Roll up the paper towel13. Place the paper towel in the BIOHAZARD BAG14. Remove gloves one into the other and place into a biohazard bag.15. Seal biohazard bag16. Throw everything away from the service.17. Sanitize hands18. Spray EPA on the station and on the table around your mannequin19. Wipe down the top of the table with the paper towel. Then throw away the paper towel20. Sanitize21. Step back away from your station & raise your hand59

Safety Criteria1. Properly Dispose of waste materials2. Ensure workstation/area remains sanitary3. Ensure draping is maintained throughout service4. Replace contaminated items5. Ensure Containers remain closed when not in use6. Kit remains sanitary7. Avoid cross contaminationCandidates,you have 6 minutes remainingCandidates,Please stop working All scoring has been completed. We will nowproceed to the next section of the examination.End of Examination Disinfection.- 10 minutes allowed1. Sanitize hands2. Then thrown away your mannequin in trash bag3. Sanitize hands4. Spray EPA on station5. Wipe down the station Then throw away the paper towel and epa and the otherother items from station except sanitizer6. Sanitize your hands7. Make sure there is nothing left behind in the workstation area if so throw it away (sanitize)8. Place the kit box into the trash bag and pick up the trash bag to close it.9. Take a little sanitizer then throw away sanitizer10. Close trash bag and move it to the side11.Sanitize hands with the sanitizer in your hands12. Step back Raise your hands When nished.You will nish the exam with your kit now full in the trash bag with the bag closed.Candidates,you have 5 minutes remainingCandidates, please stop working All scoring has been completed60

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