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Blue Cross and Blue Shield of Texas, a Division of Health Care Service Corporation,a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield AssociationWith Virtual Visits from MDLIVE®, the doctor is always in. This Blue Cross and Blue Shieldof Texas (BCBSTX) benefit gives you access to 24/7 non-emergency care from a board-certified doctor or therapist by phone, online video or mobile app from almost anywhere.Skip expensive ER bills and waiting to see a doctor. You can speak with a Virtual Visits doctorwithin minutes.Services are available in both English and Spanish with translation services available inother languages.Virtual Visits: Get Cost-Effective, 24/7 Care

9100009.1222Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans. MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Texas. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission. Blue Cross® , Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.• Call 888-680-8646• Go to MDLIVE.com/bcbstx• Text BCBSTX to 635-483 • Download the appActivate your VirtualVisits account today:First, call your doctor’s office; they may also offer telehealth consultations by phone or online video.If you have any questions about this or any other BCBSTX benefit, please call the number on the back ofyour ID card.Virtual Visits sessions with licensed behavioral health therapists are available by appointment. Get virtual care for:• Depression• Eating disorders• ADHD• Substance use disorders• Trauma and PTSD• Autism spectrum disorder• Allergies• Cold/Flu• FeverThe Virtual Visits benefit is a convenient alternative for treatment of more than 80 health conditions, including:• Headaches• Nausea• Sinus infectionsWhy Virtual Visits?• 24/7 access to an independently contracted, board-certified doctor or therapist• Access via phone, online video or mobile app from almost anywhere• Average wait time of less than20 minutes• Doctors can send e-prescriptions to your local pharmacy