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BangorBangorMonthlyJuly 2021July 2021

Welcome to Bangor MonthlyOur Monthly Newsletterannouncing our award winners

MONTHLYTOP PERFORMERSMeagan FlemingAgnes Duah107.26% to goal!Rosecel Robles107.92% to goal!107.18% to goal!Rajada Murray-McManus106.06% to goal!Madison Clifton 108.8% to goal!

BEACONMeaganFlemingEmployee of the Month

Nomination:Meagan has been a leader on her team. Sheregularly shares best practices with her team, andsets an example of how to deliver results withagility, showing her teammates that it is alwayspossible. She is consistently the top performer onthe team, and uses her knowledge to give customersthe best possible experience. This is reflected in themany 5 CSATs she has received. Here is a sampling:"Meagan was so friendly and personable- shemade the whole experience much better," "Meaganhas a natural ability to deescalate an unfortunatesituation. She is very charismatic and was fun todeal with despite a bummer of a situation. Give thiswoman a promotion. Thanks again Meagan!,""Meagan was absolutely awesome, she was veryhappy to go above and beyond to make sure mypackage will be sent without any damages sincethis was a replacement item that was damagedagain. She is a Keeper!" Meagan stands out as anamazing ambassador for Wayfair, both to hercustomers and to her coworkers.

DIRIGOBenjaminBrochuManager of the Month

Nomination:Benjamin Brochu is more than Managerof the Month. Benjamin is an outstandinghuman being. I wish we could choose all ofour Pillars as he simply embodies themProfessionally and personally. Benjaminis an outstanding mentor, he strives forthe highest bar and pushes you to achieveand exceed those expectations. He doesthis with fun, excellent standards andsupport. Benjamin goes above andbeyond behind the scenes to make surehis team achieves their best selves atWayfair and again in life. He is a rare andspecial person and we are beyond luckyto have him and to continue to learn fromhim and watch him enjoy watching histeam flourish.

AMETHYSTAWARD WINNERS MadisonClifton

Nomination:"I’m contacting you to let you know what an absolute Gemyou have on your team with Madison C. I’ve worked in customer service for 2 decades (first as anagent, then a coach/trainer, recruitment and finallysupervisor. Now I work in interior design but customerservice is still a constant in my day to day dealings withclients). Madison has a wonderful tone that shows empathy whileremaining confident and positive. Her manner of speakingnot only addressed me as an individual with a uniqueexperience, it assured me that she would handle my issuequickly and with ease. She was quick to take ownershipover my experience while apologizing for theinconvenience. She also ensured she verified she wasspeaking to the right person, making me feel certain myinformation was correct and secure. Please pass my accolades on to Madison. My view onemployees has always been that you can train skill, but it’sdifficult to train attitude. Madison has exactly the kind ofattitude that guarantees a positive customer experience,which reflects well on Wayfair’s hiring, training andmanagement practices, as well Kudos